Republic of the Philippines

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT

DILG-NAPOLCOM Center, EDSA corner Quezon Avenue, West Triangle, Quezon City
http://www.dilg.gov.ph

GUIDELINES FOR THE ONLINE MONITORING SYSTEM FOR LGUs IN THE

IMPLEMENTATION OF BUSINESS PERMIT AND LICENSING SYSTEM (BPLS) AND
BUILDING PERMIT AND CERTIFICATE OF OCCUPANCY (BPCO) AND
NATIONWIDE ONLINE CLIENT SATISFACTORY SURVEY (“RATE MY LGU
SERVICE”) SYSTEM

Memorandum Circular No.

Date: Rev. No.

1. BACKGROUND

1.1. “Increasing competitiveness and the ease of doing business” is one of

President Rodrigo Duterte’s 10-point socio-economic agenda, and is also
reiterated in the Philippine Development Plan 2017-2022, which espouses
“people centered, clean, efficient and effective governance”.

1.2. On May 28, 2018, the Ease of Doing Business and Efficient Government
Service Delivery (EODB-EGSD) Act or Republic Act No. 11032, an
amendment of the Anti-Red Tape Act of 2007, was signed into law seeking to
make the process of putting up and running a business in the Philippines
easier and more efficient.

1.3. In compliance to the President’s directive, the Department of the Interior and
Local Government (DILG) issued DILG-DTI-DICT JMC 2016-01 (Revised
Standards in Processing Business Permit and Licenses in all Cities and
Municipalities) and DILG-DPWH-DICT-DTI JMC 2018-01 (Guidelines in
Streamlining the Processes for the Issuance of Building Permits and
Certificates of Occupancy) that provided the standards in the processing and
issuance of business permits; building permits and certificates of occupancy,
respectively.

2. PURPOSE

Issuance of the above-mentioned laws and guidelines underscored the need to

periodically monitor and assess compliance of local government units (LGUs) to
the standards set by the National Government.

2.1. To systematically monitor the compliance of LGUs to the EODB Law,

Revised Standards on Processing Business Permits and Licenses (JMC
2016-01) and Streamlining the Processes for the Issuance of Building
Permits and Certificate of Occupancy (JMC 2018-01) nationwide;

2.2. To validate the report of the LGUs’ compliance thru a direct online client
feedback;

2.3. To provide feedback to regions on the results of the survey of their

respective LGUs for technical assistance if necessary;
 2.4. To encourage LGUs to be proactive in improving their services to their
constituents and clients.

3. LEGAL COMPLIANCE

3.1. Republic Act 11032 also known as Ease of Doing Business and Efficient
Government Service Delivery Act of 2018.

3.2. DILG-DTI-DICT Joint Memorandum Circular (JMC) 2016-01 dated August

31, 2016 titled “Revised Standards in Processing Business Permits and
Licenses in all Cities and Municipalities.”

3.3. DILG-DPWH-DTI-DICT Joint Memorandum Circular (JMC) 2018-01 dated

January 4, 2018 titled “Guidelines in Streamlining the Issuance of Building
Permits and Certificates of Occupancy.”

4. SCOPE/COVERAGE
This guideline covers all Local Chief Executives (LCEs) of Cities and
Municipalities, Business Permits and Licensing Officer (BPLO), Office of the
Building Official (OBO), DILG Regional and Provincial Directors, DILG Field
Offices and all others concerned.

5. DEFINITION OF TERMS
For purposes of this guidelines, the following definitions apply, unless otherwise
stated:
5.1 Administrator refers to the person primary responsible in the use of the
system.

5.2 BPCO refers to Building Permit and Certificate of Occupancy.

5.3 BPLS refers to Business Permit and Licensing System.

5.4 Business Permit and Licensing Office (BPLO) refers to the Office
authorized to issue business permits and regulates the operations of
business activities.

5.5 Clients refer to any person, firm, partnership, corporation, and head of
government or private institution applying for permits or clearances; or
requesting party.

5.6 User refers to an individual who has an access to the system.

5.7 Monitoring and Evaluation Form 1 (M&E Form 1) refers to the

monitoring tool used to determine the compliance of each LGU to the
revised standards.
 5.8 Office of the Building Official (OBO) refers to the Office authorized to
enforce the provisions under the National Building Code of the Philippines
(NBCP) and its Implementing Rules and Regulations (IRR ) in the
field as well as the enforcement of orders and decisions made pursuant
thereto (DILG-DPWH-DICT-DTI JMC 2018-01)

6. POLICY CONTENT, GUIDELINES AND PROCEDURES

All Cities and Municipalities are enjoined to follow the guidelines in the Online
Monitoring of BPLS and BPCO and the Nationwide Online Client Satisfactory
Survey (“Rate my LGU Service”) System and to provide quarterly data reports in
monitoring the compliance of LGU with the standards set by the National
Government.

6.1. Development of Monitoring Form and Rate my Service Application

6.1.1. The Bureau of Local Government Development (BLGD), in

collaboration with Information Systems and Technology
Management Service (ISTMS), shall develop an Online Monitoring
System for BPLS and BPCO as well as the Rate My LGU Service
Satisfaction Survey which shall be disseminated to all LGUs.

6.2. Filling-up/Accomplishing of Monitoring Form

6.2.1. The LGU, through its BPLO and OBO, shall accomplish the BPLS
and BPCO M&E Form 1 by encoding the data to the system and
upload same after.

6.3. Validation of Data

6.3.1. The C/MLGOO shall validate the correctness and completeness of

the data encoded in the system based on the M&E Form 1 which is
accomplished by the BPLO and OBO and uploaded in the system.

6.3.2. The Provincial Office shall be notified after the submission of the
data validation of the C/MLGOO and shall then verify the encoded
data accomplished by the BPLO and OBO and validated by the
C/MLGOO.

6.3.3. The Regional Office shall be notified after the data validation of the
Provincial Focal and shall then verify the encoded data
accomplished by the BPLO and OBO and validated by the
C/MLGOO and the Provincial Focal.

6.4. Submission of Monitoring Reports

 6.4.1. The BPLO and OBO shall submit the Online BPLS and BPCO M&E
Form 1 on the following frequency:

Table 1: Report
Submission
1st Quarter Report 2nd week of April
6.5. 2nd Quarter Report 2nd week of July Rate
my LGU
3rd Quarter Report 2nd week of October
Annual Report 2nd week of the succeeding year

Service

6.5.1. The Department developed an online client satisfactory survey to (i)

validate the report of LGUs’ compliance thru a direct client feedback
online survey, and (ii) encourage LGUs’ constituents and clients to
be proactive on improving the services of their LGU.

6.5.2. The LGU shall encourage the constituents and clients to conform to
the online client satisfactory which can be accessed at
https://ratemyservice.dilg.gov.ph. The Department assures the
confidentiality of the survey response.

6.6. Monitoring of Report Submitted

6.6.1. The BLGD, through Local Fiscal Resource Development Division

(LFRDD), shall monitor the submission of LGU’s reports from the
Online Monitoring Form 1 every quarter or as required by the higher
Officials.

6.7. Data Processing thru the Online Monitoring System

6.7.1. The BLGD together with the ISTMS shall validate the correctness of
the data gathered from the submission of BPLO and OBO through
the online monitoring system before data processing.

6.7.2. The BLGD and ISTMS shall process the data collected from the
Monitoring Form 1 submitted by LGUs and provide significant
information and recommend for possible policy development.

6.7.3. The BLGD, through its Director, shall submit report from the
processed data gathered from the Online Monitoring of BPLS and
BPCO to the Secretary of the Interior and Local Government thru the
Undersecretary of Local Government.
7. ROLES AND RESPONSIBILITIES

7.1. Local Government Units (LGUs)

7.1.1. Local Chief Executives (LCEs) to issue an executive order for the
implementation of this circular.

7.1.2. BPLO and OBO to participate in the survey by encouraging clients

to respond to the survey. In order to inform the constituents and
clients, a “Rate My LGU Service” poster/tarpaulin shall be posted
year-round in a conspicuous place within the LGU vicinity and
permitting offices.

7.1.3. BPLO and OBO to accomplish the M&E Form 1 in a quarterly

basis.

7.2. Department of the Interior and Local Government (DILG)

7.2.1. Regional Office (RO)

7.2.1.1. Validate the correctness and completeness of the data

verified by the C/MLGOO.

7.2.1.2. Directed to cause the widest dissemination of this

Memorandum Circular to all local government units
within their area of jurisdiction.

7.2.1.3. Provincial Office (PO)

7.2.1.3.1. Validate the correctness and completeness of the

data verified by the Regional Office.

7.2.1.3.2. Directed to cause the widest dissemination of this

Memorandum Circular to all local government
units within their area of jurisdiction.

7.2.1.4. City and Municipal Local Government Operations

Officer (C/MLGOO)

7.2.1.4.1. Validate the correctness and completeness of the

data submitted by the BPLO and OBO.

7.2.1.4.2. Ensure the submission of the LGUs on the

required forms and documents needed.
 7.2.1.5. Regional Information and Communications
Technology Unit (RICTU)

7.2.1.5.1. Responsible in providing users access to the

online monitoring system for their respective
region.

7.2.1.5.2. Provide technical assistance to LGUs on the

implementation of the online monitoring system, if
necessary.

7.2.2. Information Systems and Technology Management Service

(ISTMS)

7.2.2.1. Responsible in the development and maintenance of the

web-based system.

7.2.2.2. Secure a database backup for the system.

7.2.3. Public Affairs and Communication Service (PACS)

7.2.3.1. Responsible in the information campaign and media

making of the “Rate My LGU Service” online client
satisfaction survey.

7.2.4. Bureau of Local Government Development (BLGD)

7.2.4.1. Initiate and lead the nationwide implementation and

advocacy of the online survey.

7.2.4.2. Administer the system and protect the integrity of the

data gathered during the survey.

7.2.4.3. Monitor the compliance of LGUs collected in the survey.

7.2.4.4. Provide summary report to LGUs from the results of the

survey process and analysis.

8. REFERENCES

8.1. Republic Act 11032 also known as Ease of Doing Business and Efficient
Government Service Delivery Act of 2018, all offices and agencies
improve their transaction system and procedures and reengineer as
deemed necessary.
 8.2. DILG-DTI-DICT Joint Memorandum Circular (JMC) 2016-01 dated August
31, 2016 titled “Revised Standards in Processing Business Permits and
Licenses in all Cities and Municipalities.”

8.3. DILG-DPWH-DTI-DICT Joint Memorandum Circular (JMC) 2018-01 dated

January 4, 2018 titled “Guidelines in Streamlining the Issuance of Building
Permits and Certificate of Occupancy.”

9. ANNEXES

Annex 1: BPLS M & E Form 1

Annex 2: BPCO M & E Form 1

10. MONITORING

The DILG Regional and Provincial office shall monitor the submission of the
LGUs in their respective areas of jurisdiction. While, BLGD shall monitor the over-
all compliance of LGUs to the revised standards.

11. EFFECTIVITY

This Memorandum Circular shall take effect immediately.

12. APPROVING AUTHORITY

EDUARDO M AÑO
Secretary
Department of the Interior and Local Government

13. FEEDBACK
For more information or related queries, kindly visit DILG Website at
www.dilg.gov.ph or contact the Bureau of Local Government Development
at Telephone Nos. (02) 8925-0356 or (02) 8927-7852, or email at
[email protected].
 BPLS M&E Form 1
BPLS COMPLIANCE MONITORING REPORT
(per DILG-DTI-DICT JMC No. 01, Series of 2016)
As of _____________
LGU : ______________________________ Province: ___________________________

I. Compliance to Revised BPLS Standards

Parameter New Business Business Permit Remarks, if any
Permit Renewal
1. Use of unified form ( Y or N)
2. Number of steps
(involving business applicants)
3. Number of signatories
4. Processing time (number of days)
II. Implementation of LGU Complementary Reforms
1. Documentary Requirements attached to the Unified Form:
a. Proof of Business Registration Y
b. Basis for computing taxes, fees and charges N
c. Occupancy permit (If local laws require post-audit, occupancy permit shall not be required Y
prior to registration) N
d. Lease of Contract (if business is leasing space) Y
e. Barangay Clearance N
f. Other documents required, please specify
_________________________________________________________________________ Y
_________________________________________________________________________ N
Y
N
Y
N
2. Setting-up/Establishment of Business-One-Stop-Shop (BOSS)
BOSS for frontline services dealing with clients Y
Backroom operations hidden from public N
Y
N
3. Conduct of Joint Inspection Team (JIT) Y
If Yes, what are the local departments and NGAs involved in the joint inspection? N
________________________________________________________________________________
________________________________________________________________________________
4. Automation/Computerization of business permitting and licensing system Y
If Yes, please indicate extent of automation/computerization N
Online application
Electronic means (e-mail, etc.) of providing business with Tax of Payment (TOP) Y
Online payments/online means of accepting payments N Y
Online means or via courier service transmitting business permit and other clearances N Y
N Y
N
III. LGU support of BPLS Streamlining
1. Issuance of legal framework in support of BPLS streamlining Y
2. Creation of TWG on BPLS streamlining N Y
3. Budget allocation of BPLS streamlining and automation N Y
4. Other reforms, if any _______________________________________________________________ N
________________________________________________________________________________ Y
N
IV. Data on business population and revenue from business
1. Total number of business establishment registered _______________________
2. Total amount of collections from business taxes, fees and charges P ______________________________
V. Structure of BPLO
1. Employment Status: Permanent Non-permanent
2. Structure Level: Department Head below Department Head
VI. Attested by:
Prepared/Submitted by: Noted by:

_______________________________________________ _______________________________________________
BPLO Name and Signature Mayor

BPCO M&E Form 1

BUILDING PERMIT AND CERTIFICATE OF OCCUPANCY
(BPCO) COMPLIANCE MONITORING REPORT
(per DILG-DPWH-DICT-DTI JMC No. 01, Series of 2018)
As of                         
LGU : Province
:                                                                                                                                 
I. Compliance to the BPCO Standards
Building Permit Certificate of
Parameter Remarks, if any
Occupancy
1. Use of unified form (Y or N)
2. Number of steps
3. Number of signatories
4. Processing Time (number of days)

II. Implementation of LGU Complementary Reforms (Check if applicable)

Building Permit Certificate of Occupancy
1. Complete Checklist of Procedures and Requirements 2. Complete Checklist of Procedures and Requirements
 Available in conspicuous places  Available in conspicuous places
 Downloaded from the LGU website  Downloaded from the LGU website
2. Setting-up/Establishment of One Stop Shop for 2. Setting-up/Establishment of One Stop Shop for
Construction Permit (OSCP) Construction Permit (OSCP)
 OSCP for frontline services dealing with clients  OSCP for frontline services dealing with clients
 Backroom operations hidden from public  Backroom operations hidden from public
3. Conduct of Joint Inspection 3. Conduct of Joint Inspection
 Yes, agencies involved:  Yes, agencies involved:

 No  No

4. Automation/Computerization of Building Permits and 4. Automation/Computerization of Building Permits and

Certificates of Occupancy Certificates of Occupancy
 Online Evaluation of Plans  Online Evaluation of Plans
 Online means of providing Order of Payment
 Online means of providing Order of Payment
 Online payments/online means of accepting
 Online payments/online means of accepting
payments
payments
 Online means or via courier service transmitting  Online means or via courier service transmitting
building permit and other clearances Certificate of Occupancy and other clearances
III. LGU support of BPCO Streamlining
Building Permit Certificate of Occupancy
 Issuance of legal framework in support of BPCO  Issuance of legal framework in support of BPCO
streamlining (e.g. EO) streamlining (e.g. EO)
 Creation of TWG on BPCO Streamlining  Creation of TWG on BPCO Streamlining
 Budget allocation of BPCO streamlining  Budget allocation of BPCO streamlining
 Other reforms if any,                                                         Other reforms if any,                                                       
                                                                                                                                                                                         
IV. Structure of BPCO
 1. Separate Office from the City/Municipal Engineer’s Office Yes No
2. Nature of Appointment of Building Official Permanent Designated

V. Attested by:
Prepared/Submitted by: Noted by:

Building Official Name and Signature Mayor