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    Infotech4 Intermediate Unit16 Workbook PDF

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    Tim Sushitsky
    1. The customer is having problems with their internet connection and cannot get online. The ISP operator checks the customer's IP address and determines the modem is not plugged in or working properly. 2. The operator instructs the customer to reset the router by turning it off and then on again at the back, which fixes the connection issue. 3. The customer asks what else they can do with their high-speed broadband internet connection besides checking news and looking up information online. The operator suggests instant messaging or file downloading via the browser.

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    Infotech4 Intermediate Unit16 Workbook PDF

    Uploaded by

    Tim Sushitsky
    207 views1 page
    1. The customer is having problems with their internet connection and cannot get online. The ISP operator checks the customer's IP address and determines the modem is not plugged in or working properly. 2. The operator instructs the customer to reset the router by turning it off and then on again at the back, which fixes the connection issue. 3. The customer asks what else they can do with their high-speed broadband internet connection besides checking news and looking up information online. The operator suggests instant messaging or file downloading via the browser.

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    1. The customer is having problems with their internet connection and cannot get online. The ISP operator checks the customer's IP address and determines the modem is not plugged in or working properly. 2. The operator instructs the customer to reset the router by turning it off and then on again at the back, which fixes the connection issue. 3. The customer asks what else they can do with their high-speed broadband internet connection besides checking news and looking up information online. The operator suggests instant messaging or file downloading via the browser.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    207 views1 page

    Infotech4 Intermediate Unit16 Workbook PDF

    Uploaded by

    Tim Sushitsky
    1. The customer is having problems with their internet connection and cannot get online. The ISP operator checks the customer's IP address and determines the modem is not plugged in or working properly. 2. The operator instructs the customer to reset the router by turning it off and then on again at the back, which fixes the connection issue. 3. The customer asks what else they can do with their high-speed broadband internet connection besides checking news and looking up information online. The operator suggests instant messaging or file downloading via the browser.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Unit 16

    The Internet and email

    Name:

    C omplete the conversation between an Internet Service Provider (ISP) and a customer. Type
    words from the box into spaces 1–16. Then choose the correct words from the drop-down
    HELP? menu to complete spaces a–j.
    email    Web    spam    IP    modem    wireless    newsreader    username   
    browser    internet    attachments    messaging    file transfer protocol   
    newsgroups    broadband    mail program

    ISP Helpdesk Operator (HO): Customer support, good morning.


    Customer (C): Yeah, hi. (a) am I speaking to?
    HO: My name’s Martin. (b) can I help?
    C: I’m having some problems with my (1) connection. I can’t get online.
    HO: OK. I’m sure I can help. Let me just quickly check your (2) address …
    C: My what? What (c) that mean?
    HO: It’s just a unique series of numbers that identifies your computer when it’s online. OK, just wait a sec …
    Mmm … Is your (3) plugged in and working OK?
    C: Is that the same as the (4) router? The thing that plugs into the phone line?
    HO: Yes. (d) the lights flashing?
    C: Yes, they’re flashing really fast.
    HO: OK. Just turn the router off and on at the back. (e) it working now?
    C: Yes, it is. (f ) did that happen?
    HO: It’s nothing serious – sometimes you just need to reset the router. Is there anything else I can help you
    with?
    C: Actually, yes. I’m paying all this money for one of those fast, what do you call them, (5)
    connections, but all I’m using the computer for is checking (6) and looking up information on
    the (7) . (g) else can I do with all this technology?
    HO: Well, have you tried instant (8) ? You know, having real-time chats with friends over the
    Internet?
    C: (h) do you think I am? That sounds like the kind of thing my 15-year-old son would be into,
    not me!
    HO: OK, well (i) is your connection? If it’s very fast, then you can take advantage of
    (9) – that means downloading files from the Internet onto your hard drive. It’s a
    feature that is built into your web (10) , so it’s very easy to use. You can download music, films,
    anything you want, really.
    C: That sounds expensive. (j) does it cost to download a song?
    HO: It depends on the site. Another thing you might want to try is (11) – public discussion
    areas on nearly any topic. It’s part of a system called Usenet. You’ll need a (12) – that’s a
    program that lets you view and post messages – and a (13) and password. It’s all very easy.
    C: OK, that all sounds interesting. Thanks for all …
    HO: Actually, you might be interested in a new product we’ve launched this week. Can I ask which
    (14) you use?
    C: Outlook Express.
    HO: OK, we have some new anti-(15) software that helps detect junk email by looking for
    suspicious words in the subject line of the email. It also looks for suspicious (16) – that’s how
    viruses are normally sent between computers. It only costs £5.99 a month and …

      Now listen to the words from the box and practise saying them.

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