SECURITY

Digital Roadmap

The Security Digital Roadmap is for small and medium

enterprises (SMEs) to assess their digital readiness and identify
opportunities for going digital.

An Initiative by: Sector Lead:

Supported by:
01 Our Security
Industry

02 Industry Challenges
and Opportunities

03 Digital Roadmap

04 Digital Skills
Needed

05 Get Started
Today
01 - OUR SECURITY INDUSTRY
The Security industry provides private security services and plays a key role in supporting
law enforcement agencies to maintain safety and security in Singapore.

600
Security Service Total Workforce of

47,000
Providers

240
Security
Agencies

Intended Users of this Guide

Security Agency Building Owner/

Service Buyer

Facilities that require Security Services

Industrial Residential Commercial Educational Government and Others*

Institutions Statutory Board
Buildings
31% 24% 14% 6% 4% 22%
*e.g. Protected areas, Construction Sites, Hospitals

Source: MHA

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02 - INDUSTRY CHALLENGES AND OPPORTUNITIES

INDUSTRY CHALLENGES OPPORTUNITIES

Potential new demand

for security services and
push for buyers to
explore smarter
Heightened Terrorism Threats security solutions

Paradigm shift to use

technology and redesign
processes to optimise
Shrinking Local Workforce resources
Coupled with Rising Costs

Better-skilled manpower
to enable new technology
and services

More Educated Workforce

with Higher Aspirations

Source: MHA

02
The Security Industry Transformation Map (ITM)

The Security Industry Transformation Map (ITM) is a

tripartite effort to develop a vibrant, technologically
advanced and competitive security industry that delivers
better security outcomes for Singapore and provides good
jobs for Singaporeans.
Click here or scan this QR
code for more details on
the Security ITM

The Industry Digital Plan (IDP)

The IDP serves to meet the productivity and innovation objectives of the ITM.

Digital Roadmap
Understand your digital readiness
and raise employees’ digital skills*

Digital Consultancy
Seek clarity on your digital journey with
basic advisory or advanced consultancy

SMEs enjoy
STEP-BY-STEP Digital Solutions
ADVICE Select pre-approved or curated
digital solutions to achieve your go
on the digital
digital objectives
technologies to use
at each stage of
growth by
sectors
Digital Sector Projects
Participate in pilot projects led by
industry leaders to enjoy new growth

Digital Project Management Services

05 Maximise outcomes of implementing

digital solutions with pre-approved
digital project management services

* Includes training under SkillsFuture Series and Skills Framework

03
03 - DIGITAL ROADMAP
Transformation With Digitalisation

Current:
Manpower intensive and low digital technology adoption;
use of manual surveillance, access control and patrolling.

Stage 1: Digital Systems,

Optimise Resources
Digitalise surveillance to reduce
manpower intensive work and ease
resource constraints.

Stage 2: Integrate Services,

Enhance Response
Digital service integration enables
service portability and enhances
response speed and quality.

Stage 3: Converging Insights,

Intelligent Business
Exploit opportunities to maximize
business value through advanced
tech and convergence.

Digital Roadmap on Training:

To equip individuals and businesses with skills needed for transformation with digitalisation.

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Digital Roadmap Stage
The Digital Roadmap serves as a guide to
follow on your go digital journey.

Leaping Ahead
Stage Converging Insights,
Intelligent Business
Stage
Growing in the
Digital Economy
Integrate Services,
Getting Digital Enhance Response
Economy Ready
Digital Systems,
Optimise Resources
Surveillance Robots

Clustered
Security Guarding

Mobile-enabled
Patrol & Incident
Management
VR / AR for
Training

Risk / Threat
Automated Visitor Prediction &
Management Detection
(only for facilities that require
visitor registration)

Security
Collaboration
Onsite Surveillance & Wearable Security Platform
Analytics Technology

Business Capability
Resource Management including Human Resource, Payroll,
Accounting, Resource Management, Training Management etc.

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 Stage
Getting Digital Economy Ready
Digital Systems, Optimise Resources

Digitalise surveillance to reduce manpower

intensive work and ease resource constraints

Mobile-enabled Patrol
& Incident Management
Allow mobile access to work assignment and reporting.
Organise, track and manage patrol activities, resources,
routes and documentation.
Key Benefits:

• Real-time tracking, reporting and communications

• Visibility and management of multiple sites remotely

Automated Visitor
Management *
Control facility access with visitor registration. May
include biometrics and car plate recognition. Integrate
with facility access control systems to prevent
unauthorised entry.

Key Benefits:

• Speed up registration and improve visitor flow

• Free up manpower through self-service automation
• Eliminate data inaccuracy and allow visitor pattern
analysis

Onsite Surveillance
and Analytics
Enhance onsite security monitoring through IP-enabled
video cameras that are augmented with analytics to detect
security incidents.
Key Benefits:

• Enhance security capabilities and increase productivity

• Enable remote surveillance

*only for facilities that require visitor registration

06
Stage
Growing in the Digital Economy
Integrate Services, Enhance Response

Digital service integration enables service

portability and enhances response speed and quality

Clustered Security
Guarding
Centralised surveillance and decision making covering
multiple facilities and areas supported by mobile response
teams, real-time video feeds and network of sensors and
analytics.
Key Benefits:

• Optimise security manpower to cover more

buildings / facilities
• Scalable business model
• Fast response to ground incidents

Risk/Threat Prediction
& Detection
Detect unusual and less predictable security events under
challenging situations (e.g. large crowds, unpredictable flow
of people).
Key Benefits:

• Effective monitoring of challenging and

high-activity deployment sites
• Optimise tight resources
• Supports security officers to detect emerging
threats

Wearable Security
Technology
Equip security guards with new tech for event capturing,
geolocation tracking and man-down alert to augment
patrolling duties.

Key Benefits:

• Improve personal safety and protection for security officers

• Enable real-time monitoring of security incidents
• Improve situational awareness and response capabilities

07
Stage
Leaping Ahead
Converging Insights, Intelligent Business

Exploit opportunities to maximise business value

through advanced tech and convergence

Surveillance Robots
Deploy autonomous robots and drones to augment patrol
and surveillance duties. Cover large remote areas and
hazardous situations that are difficult or impossible to
deploy cameras. Use security robots to respond to security
incidents, defuse situations and deter crime.

Key Benefits:

• Augment capability to provide security

protection over challenging terrain
• Enable persistent security presence through
24/7 monitoring/coverage

VR / AR for Training
Use Virtual Reality (VR) / Augmented Reality (AR) for
security training. Enable security staff to have greater
access to training resources, immerse in more
realistic scenarios, and track trainee performance.

Key Benefits:

• Increase productivity of trainees and trainers

• Optimise resources that include facilities and
training toolkits
• Improve training outcomes including knowledge
retention and recall

08
Stage
Leaping Ahead
Converging Insights, Intelligent Business

Exploit opportunities to maximise business value

through advanced tech and convergence

Security Collaboration
Platform
Integrate video feeds, operational data, sensor networks and
building / environmental systems to enable visualisation,
sense-making, and intelligent response. Layer with building
information management (BIM) systems for advanced 3D
security planning, scenario simulation and security
implementation. Connect with Smart Facility Management
(FM) platform to enable collaboration across the Built
Environment.

Key Benefits:

• Enable deeper, real-time security sensing and assessment

• Improve security team capabilities
• Improve information sharing and collaboration with
security stakeholders including police, building owners,
government agencies, etc.
• New opportunities for productivity gains by sharing
facilities management systems/equipment

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FUTURE OF SECURITY GUARDING
DIGITAL TECH FOR SECURITY OFFICERS

Body Worn Incidents

Camera
Real Time
Intruder Monitoring
Alert
Location Clustered Security
Tracking Guarding

Panic
Button Communication

Mobile-enabled
patrol & incident
management

Security Manpower efficient with a

Collaboration
Platform more sustainable operating
model through use of
technology and insights
from data
Leverage collaborative
platforms and networks
for a safer society
Better security sense-making
and response through
integrating sensors,
management systems
and predictive analytics

Augment capability of
security officers

SECURITY TECH FOR BUILDINGS

Risk / Threat
Prediction & Surveillance
Robot
Detection

Security
Collaboration Automated Visitor
Platform Management

Onsite Surveillance Access Control

& Analytics

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04 - DIGITAL SKILLS NEEDED
Digital skills are required for all security job roles to varying levels of proficiency. You may refer
to these job roles and skills needed to support your digital journey.

Types of Users

All Users Advanced Users

Require broad-based digital literacy Require higher proficiency level

and awareness digital skills

Security roles which require Security supervisory and managerial

light digital use roles who use digital tools to
(e.g. Using simple apps) manage overall security operations

Job Roles
Security Officers
Senior Security Officers
Security Supervisor
Senior Security Supervisor
Chief Security Officer

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 04 - DIGITAL ROADMAP ON TRAINING

Stage Stage Stage

Getting Growing in the

Digital Economy Ready Digital Economy Leaping Ahead

Security Tech I: Getting Digital Security Tech II: Growing in the Security Tech III: Leaping Ahead
Tech Economy Ready (1 day) Digital Economy Ready (1 day) (1 day)
Basic
Courses • Innovation Mindset • Unleashing Innovation • Innovation for competitive
Require • Security & Digital Literacy • Clustered Security Guarding advantage
broad based • Mobile Patrol & Incident • Analytics for Security Detection / • Surveillance robots / drones
digital Management Prediction • VR/AR for training
literacy and
• Visitor Management System • Wearable Security Tech • Security Collaboration Platform
awareness
• Onsite Surveillance & Analytics

Vendor solution specific training

• Building Foundation in Microsoft • Understanding Cyber Risk • Design Thinking: A Strategy for
Tech Excel (1 day) Assessment and Management Idea Generating and Problem
Advanced • Basic Business Analytics @ Work  (1 day) Solving (1 day)
Courses (1 day) • Industrial IoT and Data Analytics • AR/VR at the Workplace (1 day)
Require • WSH@Robotics (1 day) (1 day) • Data Security Governance
higher • Introduction to Data Science  • Internet of Everything (IoE) (4 days)
proficiency (2 days) (2 days) • Robotics Integration (6 days)
digital skills • Design Thinking: A Strategy for
Idea Generating and Problem
Solving (1 day)

Training programmes aligned to Skills Framework and emerging areas under SkillsFuture Series.

Legend

Classroom Blended Learning Online Learning/

Micro-Learning

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05 - GET STARTED TODAY
You will be supported at every stage of your digital journey. You can perform a self-assessment or
contact business advisors at SME Centres for assistance.

Self Assess Contact SME Centre

You can assess your You can seek assistance
digital readiness by from Business Advisors
using a self-assessment at SME Centres
checklist
Click here or scan this QR Click here or scan this QR
code for more details code for more details

For advanced digital advisory, you may be

referred to Principal Consultants at SME
Digital Tech Hub

SME Centres
www.smeportal.sg
• Association of Small and Medium Enterprise (ASME) -
SME Centre @ ASME
• Singapore Chinese Chamber of Commerce & Industry
Resources Available* (SCCCI) – SME Centre @ SCCCI
• Singapore Indian Chamber of Commerce & Industry
List of Digital Solutions (SICCI) – SME Centre @ SICCI
Visit Tech Depot to access digital solutions, • Singapore Malay Chamber of Commerce & Industry
including Pre-approved Digital Solutions (SMCCI) – SME Centre @ SMCCI
• Singapore Manufacturing Federation (SMF) –
Procure Pre-approved solutions from the SME Centre @ SMF
Business Grants Portal
Satellite SME Centres are located at Community Development
Councils (CDCs)
Business Advisory &
Digital Consultancy SME Digital Tech Hub
Access to advisory services
• SME Centres • SME Digital Tech Hub operated by the Association
• SME Digital Tech Hub of Small and Medium Enterprise (ASME)

Skills Framework Contact Trade Association

The Skills Framework provides key information on:
Security Association Singapore
• Sector information
• Career pathways [email protected] | +65 6836 0933
• Occupations and job roles http://www.sas.org.sg
• Existing and emerging skills Association of Certified Security Agencies (ACSA)
• Training programmes for skills [email protected] | +65 6479 8255
upgrading & mastery
http://www.acsa.sg

Contact Labour Movement

Union of Security Employees
[email protected] | +65 6334 6393
http://www.use.org.sg
Employment and Employability Institute
http://e2i.com.sg/contact-an-industry-specialist
*Refer to the next page on how to access these resources +65 6474 0606 | http://e2i.com.sg

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FOR MORE INFORMATION Digital Consultancy

For SME SME Centre

https://www.smeportal.sg/content/smeportal/en/re-
sources/sme-centres.html
Digital Solutions
SME Infoline: +65 6898 1800
Tech Depot Click here or scan this QR
SME Digital Tech Hub code for more details on
https://www.smeportal.sg/content/tech-depot/ www.digitaltechhub.sg the Logistics ITM.
en/home.html

Digital Sector Projects Digital Project Management Services

SMEs Go Digital SMF

https://www.imda.gov.sg/SMEsGoDigital http://www.smfederation.org.sg/capability-capacity-
development/project-management-services

For Individuals

Capability Upgrading and Career Facilitation

Security Industry Institute WSG’s Careers Connect

http://www.tp.edu.sg/centres/temasek- http://www.wsg.gov.sg/career-services.html
skillsfuture-academy
e2i Centres
http://www.tp.edu.sg/sii http://e2i.com.sg/app
Course Directory Union of Security Employees
http://www.skillsfuture.sg/credit http://www.use.org.sg

Fundamentals for Future Economy

http://www.skillsfuture.sg/digitalworkplace

Skills Framework
http://www.skillsfuture.sg/skills-framework

This Digital Roadmap is part of the

SMEs Go Digital programme

For programme information and feedback:

https://www.imda.gov.sg/SMEsGoDigital 14
For more news and information, visit www.imda.gov.sg
or follow IMDA on Facebook IMDAsg and Twitter @IMDAsg.

The Infocomm Media Development Authority (IMDA) will develop a vibrant, world-class
infocomm media sector that drives the economy, connects people, bonds communities and
powers Singapore's Smart Nation vision. IMDA does this by developing talent, strengthening
business capabilities, and enhancing Singapore's ICT and media infrastructure. IMDA also
regulates the telecommunications and media sectors to safeguard consumer interests while
fostering a pro-business environment. IMDA also enhances Singapore’s data protection
regime through the Personal Data Protection Commission.

2018 Infocomm Media Development Authority