Barte SM Task3 Bse3a
Barte SM Task3 Bse3a
Barte SM Task3 Bse3a
BULATAO
STRATEGIC MANAGEMENT BSE 3A
Assessment Task 3
BLOCKBUSTER COMPANY
Blockbuster Inc. is a leader in the field of video and video disk rental. With
approximately 27 percent of the U.S. market share, Blockbuster operates about 6,500
video stores, serving more than 87 million customers in the United States, its territories,
and 25 other nations. In 2000, Reed Hastings, the founder of a fledgling company called
Netflix, flew to Dallas to propose a partnership to Blockbuster CEO John Antioco and
his team. The idea was that Netflix would run Blockbuster’s brand online and Antioco’s
firm would promote Netflix in its stores. Hastings got laughed out of the room.
Blockbuster and its new boss, John Antioco, focused on brick-and-mortar video
stores, technological innovations meant that competition was on the rise. In 1997, Reed
Hastings founded Netflix, a DVD-by-mail rental service at the time, in part after being
frustrated with a $40 late fee from Blockbuster.
There's a better way to rent movies. Go to Netflix.com, make a list of the movies
you want to see, and in about one business day you'll get three DVDs. Keep them as
long as you want, without late fees. Then, when you're done, look: prepaid envelopes.
Return one and they'll send you another movie from your list. Netflix. All the movies you
want, 20 bucks a month, and no late fees.
They were too busy making money in their video stores to imagine a time when
people would no longer want or need them. And in a bid to rescue their business, their
answer at the time was to fight fire with fire. At one point they even opened up rental
kiosks, a little bit like a vending machine, but all of these attempts were based on either
outdated technology or outdated business models, whereas Netflix at the time, they did
the opposite; they streamlined, they were able to see the future of video rentals and
then innovate for that future. Blockbuster, they didn't seem to understand how the next
generation, particularly millennials, who grew up in a world without hard-copy media like
DVDs and CDs, how they would react to video-on-demand as technology improved.
And that's why Netflix, Amazon Prime, YouTube, and Hulu, they're still all in business,
whilst Blockbuster got left behind.