Getting Started Guide

Asset Optimization Software: Engineering,

V11 Manufacturing & Supply Chain and
Asset Performance Management
 Welcome to the New Release of aspenONE® Software
We are excited to release V11 version of asset optimization Software for the aspenONE Engineering,
CONTENTS Manufacturing & Supply Chain and Asset Performance Management suites. Building on the history
of AspenTech and our innovation in the process industries, aspenONE makes it faster and easier to
increase capacity, improve margins, reduce costs and become more energy-efficient.

In this kit, you will find media containing one or more of the following suites:
Before You Install 4
• aspenONE Engineering
Installing and Upgrading 6
Your Software
• Standard or Token version of aspenONE Manufacturing & Supply Chain

• aspenONE Asset Performance Management

Documentation 7
• aspenONE Informatica® PowerCenter®, a third-party component used in conjunction
Translated Versions with Aspen Supply Chain Connect™

Technical Support 8
Contact Info

2
What’s New in
aspenONE V11
The aspenONE V11 software release
includes product enhancements to help
you further take advantage of the power
of optimization.

To learn more about the new features

in V11, visit:
aspentech.com/products/v11-release

Note: As most customers prefer to

download the media, the default delivery
option has been changed to electronic
delivery. You will receive an email with link
to the media once the order is placed. You
may also choose to receive physical media
if you prefer.

3
Before You Install
Before installing any AspenTech product, we recommend that you read the Installation Guide and
Release Notes for each product you intend to install. This important documentation can be found in
the Documents folder on the media.

Platform support information is available at:

aspentech.com/platform-support

The Prerequisite Viewer can be used to identify the prerequisites — even before the
software is available.

Please visit the Aspen Technology Customer Support Website

https://esupport.aspentech.com/s_login for instructions on how to deploy
aspenONE Engineering Software Suite in the cloud.

License Server
When you deploy aspenONE V11 software, the SLM server from the V11 media should be installed
first. The SLM client is automatically installed when you install any V11 software. It is recommended
that you upgrade the SLM clients on all client machines to V11 to avoid any potential incompatibility
issues. During this transition period, it is possible to have clients at a lower version than the
SLM server.

Security: Client tools are automatically installed as part of the security bundle. For more
information, see the Aspen Framework Installation Manual and the Aspen Local Security Server
Installation Guide, located in the aspenONE Manufacturing & Supply Chain folders on the media.

4
 • aspenONE Petroleum Supply Chain & Distribution (PSC)
Engineering Interoperability
• aspenONE Supply Chain Management
The aspenONE Engineering suite offers a set of fully integrated
• Aspen GDOT
products. Users receive maximum benefits and flexibility when
utilizing the entire suite of integrated products. You should always
upgrade to the latest process design tools when starting a new
design project. This will guarantee availability of the latest property Asset Performance Management Interoperability
data, cost data, design codes, defect fixes and functionality. Product The aspenONE Asset Performance Management suite includes five
families should be installed as a suite, using a compatible set of products (listed below). AspenTech recommends that when more than
interoperable versions, as delivered. Coexistence is the ability for one of these products are used on the same computer, or as part of an
multiple versions of the Engineering suite to be installed on the same integrated solution across multiple computers, that all products be at the
desktop computer. The following products support coexistence: same software version. All products in the Asset Performance Management
suite may be updated at a different release cycle from the products in
• Aspen Plus®
the Engineering and Manufacturing & Supply Chain suites. Installing
• Aspen HYSYS® products from the other two suites on a machine that has aspenONE Asset
• Aspen Exchanger Design & Rating Performance Management products installed is
not recommended.
• Aspen Economic Evaluation
• Aspen Asset Analytics™
• Aspen Basic Engineering™
• Aspen Fidelis Reliability™
Manufacturing & Supply Chain Interoperability
• Aspen ProMV™
The aspenONE Manufacturing & Supply Chain suite includes five • Aspen Mtell® Prescriptive Maintenance
major families of integrated products (listed below). AspenTech
• Aspen Edge Connect™
recommends that you install a complete family of products of
the same version. Multiple product families installed on the same
machine should also be the same version.

• aspenONE Advanced Process Control (APC)

• aspenONE Manufacturing Execution Systems (MES)

5
Installing and Upgrading Your Software
Launch the installer by clicking Setup.exe. The aspenONE Installer
will guide you through the necessary steps to install new products,
upgrade currently installed products, configure licensing or create
an install script for automated software deployment. Please read
the instructions on each screen carefully. Select the product suite
you want to install and click on “Begin Install.” This will launch the
corresponding installer.

Note:
• If you originally installed aspenONE software via a network share
and need to repair the software, perform the Repair function from
a network.

• If you performed an original installation from a physical DVD or

USB, perform the Repair function from the physical DVD or USB.

Select the products you want to install. The installer will automatically
check for product dependencies and product-specific prerequisites This screenshot above is only an example of how the product selection screen
before installing. If any system prerequisites are missing from your could look. It will vary based on what media is being used and what products are
installed on the machine, as well as the install path and the product family that
system, the installer will list this information. has been selected.

The media may also include patch updates for selected aspenONE
products. If patch updates are available on the media, the installer
will notify you and will update your system with the
corresponding patches.

Once the install has completed, visit the aspenONE Update Center
at support.aspentech.com/aspenoneupdates to check for any
patches and updates posted since the initial V11 release.
6
Documentation
Context-sensitive help can be accessed by: Note: You must have Adobe Acrobat Reader installed in order to view
• Clicking the Help button on an application dialog box and print PDF documentation. You can download the free viewer from
the Adobe website at adobe.com
• Pressing F1 while in the application

• Clicking the application Help menu and selecting Help Translated Versions
We know it is important for our customers to have access to translated
Additional documents in PDF format can be accessed by: product of a new release as soon as possible. As a result, we are
• Clicking the Documentation link on the product’s start page or transitioning to a simultaneous shipment (sim-ship) model that includes
start tab, or by selecting Documentation from the product’s product translations in the initial release. In V11, the majority of translations
Help menu will sim-ship, and a small sub-set will become available shortly after the
initial release.
• Logging onto the AspenTech Support Center site and browsing the
Documentation page
Refer to the Knowledge Base article 44539 on the support site to see
• Downloading documentation from the product-specific pages on the latest status on translated versions.
the AspenTech Support Center site

For Aspen Plus, Aspen HYSYS, Aspen Exchanger Design & Rating
and Aspen DMC3™ Builder, you can access additional documents by:
• Clicking on the link to Exchange on the File menu and then
entering a search string in the search box

• Clicking on the documentation search shortcut on the Resources

ribbon and then entering a search string in the search box, or by
browsing through the list of published training documents

You will need to establish AspenTech Support Center credentials in

order to access the Online Documentation Center.

7
Technical Support
For further information regarding aspenONE software, please register • Report any difficulties with installing or running our software
at our online support center. • Ask questions about the contents of the software package

• Find regional contact information

The AspenTech support website allows you to:
• Access product updates and patches, product training information,
online training, and current product documentation Engineering and APC customers can also gain access to valuable
support materials, including online training, flowsheet models
• S
 earch our online Knowledge Base for tech tips, applications
and Knowledge Base items via Exchange inside Aspen Plus,
examples, known issues, new features and other
Aspen HYSYS and Aspen Exchanger Design & Rating.
informative resources

• Submit and track technical issues and product defects

8
Contact Info

Worldwide Headquarters  North America South America India–Reliance and Bharti

Aspen Technology, Inc. Toll-free from U.S., Toll-free from Argentina 800001-6020
Canada, Mexico + 0800-333-0125
20 Crosby Drive Indonesia
+1-888-996-7100
Bedford, MA 01730 Toll-free from Brazil +001-803-011-4210
United States From outside U.S., + 0800-891-0291
Japan
Canada, Mexico
phone: +1–781–221–6400 Brazil 0066-33-132920
+ 1-781-221-5500
fax: +1–781–221–6410 +55-11-3443-6256
Mexico Korea
[email protected] Toll-free from Venezuela 00798-14-800-7569
+52-(55)-3600-7140
+ 0800-100-2410
Europe, Middle East, Malaysia
Regional Headquarters and Africa* Asia and Pacific Region +1-800-814135
European Support Center Australia
Houston, TX | USA New Zealand
+ 44-(0)-1189226555 1-800-203224
phone: +1–281–584–1000 +1-0800-443254
Russia China–China Net Comm
São Paulo | Brazil Singapore
+7-495-7821907 10-800-712-2160
phone: +55–11–3443–6261 800-120-5022
Middle East Support Center China–Others
Reading | United Kingdom Taiwan
+973-1750-2736 10-800-120-2160
phone: +44–(0)–1189–226400 +00801-13-7953
Hong Kong
Singapore | Republic of Singapore Thailand
+1-800-933-915
phone: +65–6395–3900 +001-800-12-066-6381
Manama | Bahrain India
Vietnam
+91-20-667-82574
phone: +973–13606–400 120-11037
For a complete list of offices, please visit
aspentech.com/locations

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AspenTech is a leading software supplier for optimizing asset performance. Our products thrive
in complex, industrial environments where it is critical to optimize the asset design, operation and
maintenance lifecycle. AspenTech uniquely combines decades of process modeling expertise with
machine learning. Our purpose-built software platform automates knowledge work and builds
sustainable competitive advantage by delivering high returns over the entire asset lifecycle. As
a result, companies in capital-intensive industries can maximize uptime and push the limits of
performance, running their assets faster, safer, longer and greener.

aspentech.com

© 2018 Aspen Technology, Inc. AspenTech®,

Technology, Inc. AspenTech®, aspenONE®,
Aspen®, aspenONE , theleaf
the Aspen
®
Aspen
logo,leaf
thelogo, the aspenONE
aspenONE logo logo, and OPTIMIZE are trademarks of Aspen Technology, Inc. All rights reserved. Informatica® and
PowerCenter
and OPTIMIZE
®
are
areregistered
trademarkstrademarks of Informatica
of Aspen Technology, Corporation
Inc. in the United
All rights reserved. States and jurisdictions throughout the world. All other trademarks are property of their respective owners. AT-03810
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