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    Jicel A. Rockcliff: Objective

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    Ccmf Bikol
    This document is a resume for Jicel A. Rockcliff. It contains 3 main points: 1) Jicel has experience in customer service, administrative support for a local government, and journalistic writing from internships and positions in call centers and local government offices. 2) She has strong skills in communication and Microsoft Office from her education as a Communications graduate and experience as an editor for student publications. 3) Jicel is currently working as a Communication Assistant where she produces newsletters, anchors a radio program, and manages social media accounts.

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    Jicel A. Rockcliff: Objective

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    Ccmf Bikol
    12 views3 pages
    This document is a resume for Jicel A. Rockcliff. It contains 3 main points: 1) Jicel has experience in customer service, administrative support for a local government, and journalistic writing from internships and positions in call centers and local government offices. 2) She has strong skills in communication and Microsoft Office from her education as a Communications graduate and experience as an editor for student publications. 3) Jicel is currently working as a Communication Assistant where she produces newsletters, anchors a radio program, and manages social media accounts.

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    This document is a resume for Jicel A. Rockcliff. It contains 3 main points: 1) Jicel has experience in customer service, administrative support for a local government, and journalistic writing from internships and positions in call centers and local government offices. 2) She has strong skills in communication and Microsoft Office from her education as a Communications graduate and experience as an editor for student publications. 3) Jicel is currently working as a Communication Assistant where she produces newsletters, anchors a radio program, and manages social media accounts.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    12 views3 pages

    Jicel A. Rockcliff: Objective

    Uploaded by

    Ccmf Bikol
    This document is a resume for Jicel A. Rockcliff. It contains 3 main points: 1) Jicel has experience in customer service, administrative support for a local government, and journalistic writing from internships and positions in call centers and local government offices. 2) She has strong skills in communication and Microsoft Office from her education as a Communications graduate and experience as an editor for student publications. 3) Jicel is currently working as a Communication Assistant where she produces newsletters, anchors a radio program, and manages social media accounts.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    San Juan Bautista Street

    Goa, Camarines Sur 4422


    09471411368/09663904037
    [email protected]

    JICEL A. ROCKCLIFF

    OBJECTIVE Experienced: A Communications graduate with numerous experiences in creative and


    journalistic writing and newspaper management. With experience in customer service in a
    call center and dealing with clients from different sectors in a government office.

    Efficient: Writer, Adept at both oral and written communication.

    Fluent: Able to communicate in Bikol, Tagalog and English.

    ELIGIBILITY: CIVIL SERVICE PASSER - PROFESSIONAL LEVEL, August 2019 exam

    SUMMARY OF  With proven experience providing customer support in busy call center
    QUALIFICATIONS environments and customer service representative
     With experience in providing administrative support for a local government unit as
    well as dealing with issues of clients with efficiency and accuracy

     Completed 360 hours of internship at a local radio station as news writer and news
    reporter with excellent skills in oral and written communication
     Trained in creative and journalistic writing and oral communication as proven by
    extensive years of tenure in student publications and the debate society.
     Editor-in-chief (2012-2013), Partido clarion, Official Student Publication of PSU
    Laboratory High School
     Staff writer (2014-2015); Managing editor (2015-2016); Literary and feature editor
    (2016-2017) of Radiance, Official Student Publication of Partido State University
     Editor-in-chief (2016-2017); Alinawnaw, Official Literary Folio of Partido State
    University
    OTHER - Excellent written and verbal communication skills.
    QUALIFICATIONS - Proficient in Microsoft Office (Word, PowerPoint and Excel)
    - Knowledgeable in Adobe Premiere, Lightroom and InDesign
    - Attended various seminars and trainings on communication and
    journalism
    - Patient, passionate, detail oriented, willing to meet challenges and
    quickly understanding in new concepts
    WORK HISTORY CUSTOMER SERVICE CONSULTANT, SUTHERLAND, PILI, CAMARINES SUR
    [AUGUST 7 – OCTOBER 15, 2017]
    Answered phone calls and talked to U.S. - based customers regarding the
    account’s products and services.
    Handled customer inquiries, complaints, requests and other services
    Calmed frustrated customers and locate resources for problem resolution
    Documented customer interactions as well as ensure that all records are
    accurate and up-to-date.
    SUPPORT STAFF, MAYOR’S OFFICE, LOCAL GOVERNMENT UNIT OF GOA, CAMARINES SUR
    [MAY 27, 2018 – NOVEMBER 28,2019]
    Received and released incoming and outgoing documents to clients
    Answered inquiries from clients
    Prepared letters, memos and other documents

    DILG SECRETARIAT, DILG-GOA MUNICIPAL OPERATIONS OFFICE, LOCAL GOVERNMENT UNIT


    OF GOA, CAMARINES SUR
    [NOVEMBER 28,2019 – JUNE 17, 2019]
    Received and filed documents submitted by Barangay Captains and
    Secretaries
    Prepared Monthly and Quarterly reports

    COMMUNICATION ASSISTANT, CCMF-BIKOL


    [JUNE, 2020– PRESENT]
    Production of Monthly Newsletter (Writing of articles, Layouting)
    Anchor for Radio program
    Manages social media accounts
    Online content promotion
    TRAININGS AND Ayala Young Leaders Congress-BYLD Caravan
    SEMINARS June 28, 2014
    ATTENDED O'Brien Lib. Multi-Purpose Hall, ADNU, Naga City Camarines Sur

    Youth Hours-Year 5-Regional Convention


    Nov. 21, 2015
    Camarines Sur Polytechnic Colleges, Nabua, Camarines Sur

    15th Regional V Tertiary Schools Press Conference


    December 9-12, 2014
    University of Saint Anthony, Iriga City

    Seminar-Workshop on Campus Journalism (2015) - Resource Speaker


    PSU Laboratory High School
    March 18, 2015

    10th Annual Conference of Mass Comm Students in the Philippines


    August 26, 2015
    Henry Lee Irwin Theater, Ateneo de Manila University

    16th Region V Tertiary Schools Press Conference


    December 3-5, 2015

    Page | 2 JICEL A. ROCKCLIFF


    Eurotel Hotel, Naga City

    17th Region V Tertiary Schools Press Conference


    November 16-18, 2016
    DEBESMSCAT, Mandaon, Masbate City

    2-Day Seminar Workshop on Campus Journalism- Resource Speaker


    Feb. 24-25, 2017
    San Rafael National High School-School for the Arts

    El Verde Youth for Climate Action-Magarao Chapter Anniversary-JUDGE


    Poster Making, Arts and Crafts design, Photo Contest
    November 18, 2017
    Magarao Sports Complex
    Magarao, Camarines Sur

    Training-Workshop on the Formulation of Barangay GAD Plan and Budget for 2019
    Facilitator
    April 10-12, 2019
    CRL Farm, Goa, Camarines Sur
    EDUCATION BACHELOR OF ARTS IN COMMUNICATION, PARTIDO STATE UNIVERSITY-MAIN CAMPUS
    GOA, CAMARINES SUR, MARCH 2017
    REFERENCES EDNA C. NARON
    FORMER SANGGUNIANG BAYAN OF GOA SECRETARY
    FORMER PRIVATE SECRETARY TO THE MAYOR
    09122330897

    ANGELINA B. MANGUBAT, LGOO VI


    DILG-GOA
    09182964368/09952123055

    I hereby certify that the above mentioned is true to the best of my knowledge and belief.

    JICEL A. ROCKCLIFF
    Applicant

    Page | 3 JICEL A. ROCKCLIFF

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