Rangkuman Ibm What Is Communication
Rangkuman Ibm What Is Communication
Rangkuman Ibm What Is Communication
NIM : 2440016590
Class :LF24
Functions of communication
There are four functions of communication. Control, motivation, emotional expression, and
information. Control is when formal and informal communications act to control individuals
behaviors in organizations. Motivation is when communication clarify for employees what
can be done to improve performance. Emotional expression is when social interaction in the
form of work group communications provides a way for employees to express themselves.
Information is when individuals and work groups need information to make decisions or to
do their work.
Nonverbal Communication
Filtering is the deliberate manipulation of information to make it appear more favorable to the
receiver. Information overload occurs when information exceeds our processing capacity.
Jargon is a specialized terminology or technical language that member of a group use to
communicate among themselves.
How to overcome the barriers is by using feedback, simplify language, and by active
listening. Use feedback by asking questions about a message to determine whether it was
received and understood an intended. Simplify language by considering the audience to
whom the message is directed and tailor the language to them. Active listening by listening
for full meaning without making premature judgments or interpretations.
Direction of communication
Townhall meeting are informal public meetings where information can be relayed, issues can
be discussed, or just is a way to bring employees together to celebrate accomplishments.
Downward communication is a type of communication that flows downward frim a manager
to employees. Upward communication is communication that flows upward from employees
to managers. Lateral communication is a type of communication that takes place among any
employees on the same organizational levels. Diagonal communication is communication
that cuts across work areas and organizational levels.
Open workplaces are workplaces with few physical barriers and enclosures.
Managing communication in an internet world can be difficult. There are two main
challenges are legal and security issues and lack of personal interaction. Legal and security
issues examples are inappropriate use of company e-mail and instant messaging and loss of
confidential and proprietary information dur to inadvertent or deliberate dissemination or to
hackers. Meanwhile, lack of personal interaction examples are; face-to-face contact is not the
same as being connected and difficulties occur in achieving understanding and collaboration
in virtual environments.
Communicate effectively with costumers by; recognizing the three components of the
customer service delivery process (the costumer, the service organization, and the service
provider). Develop a strong service culture focused on the personalization of service to each
customer by; listening and respond to the costumer, provide access to needed service
information.
In today’s challenging environment, companies need to get input from their employees. Like
example, having suggestion boxes. Managers do business in a world today where you can’t
afford to ignore such potentially valuable information.
Communicating ethically