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    Call Center Mock Call Script

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    MARIA LOURDES MENDOZA
    The customer called about a bill they received that did not reflect their recent payment. The agent verified the customer's account and payment details, finding that the customer had paid on time but the bill was generated before the payment. The agent explained the bill was accurate at the time but the customer's balance was now zero. They advised the customer to check the website for a more up-to-date bill or disregard the mailed one.

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    Call Center Mock Call Script

    Uploaded by

    MARIA LOURDES MENDOZA
    21K views1 page
    The customer called about a bill they received that did not reflect their recent payment. The agent verified the customer's account and payment details, finding that the customer had paid on time but the bill was generated before the payment. The agent explained the bill was accurate at the time but the customer's balance was now zero. They advised the customer to check the website for a more up-to-date bill or disregard the mailed one.

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    CALL CENTER MOCK CALL SCRIPT

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    The customer called about a bill they received that did not reflect their recent payment. The agent verified the customer's account and payment details, finding that the customer had paid on time but the bill was generated before the payment. The agent explained the bill was accurate at the time but the customer's balance was now zero. They advised the customer to check the website for a more up-to-date bill or disregard the mailed one.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    21K views1 page

    Call Center Mock Call Script

    Uploaded by

    MARIA LOURDES MENDOZA
    The customer called about a bill they received that did not reflect their recent payment. The agent verified the customer's account and payment details, finding that the customer had paid on time but the bill was generated before the payment. The agent explained the bill was accurate at the time but the customer's balance was now zero. They advised the customer to check the website for a more up-to-date bill or disregard the mailed one.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    CALL CENTER MOCK CALL SCRIPT

    Agent : Thank you for calling ABC Company. My name is Lourdes. How may I help you?

    Customer : I am calling because I received a wrong bill. I just paid my phone bill 2 days ago
    and my payment is not reflected in the bill.

    Agent : Sorry for the inconvenience ( mam/sir ). Can I have your account number, please?

    Customer: 0123456789

    Agent: For verification purposes mam/sir, can I get your name and your birth date please.

    Customer: Juan Dela Cruz, January 1, 2000 and the account is under my name.

    Agent: Thank you for that information mam/sir. Per our system’s data, you did pay your
    bill last August 12, which was 2 days ago in one of our affiliated payment centers and you
    currently have 0 balance. However, the bill that you received was generated a week before
    you made the payment that’s why your latest payment had not been reflected. You can
    simply disregard the amount indicated in the bill and continue enjoying our services.

    Customer : Thank you.

    Agent: Delays in the bill is usually caused by delays in our courier services. For a more
    updated bill of your account, you can visit our website and log in to your account. This bill
    is more updated.

    Customer: OK . I will.

    Agent: Will there be anything else that you need mam/sir?

    Customer : No, thanks.

    Agent: Thank you for calling. We are glad to assist you.

    Customer: OK. Bye.

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