CRISOSTOMO, NICOLE JOHN M.

HRM 191

TOPIC 1

Demonstrate fundamental knowledge of

Microsoft 365 productivity and teamwork
capabilities
UNIT 1

Introduction:

What is Microsoft?
- Microsoft 365 empowers users with the newest technologies through fresh and
recognizable productivity experiences such as Teams, Word, Excel, PowerPoint,
Outlook, and Windows. Unlike many other productivity services, Microsoft 365 learns
from customers and gathers useful feedback through Microsoft Graph to provide
improved services that continues to evolve over time and protect users.

Advantages and capabilities of using Microsoft 365

Productivity and Features instant messaging and virtual chatting with Microsoft
Teamwork Teams and calendaring with Outlook, familiar Office applications
on both smartphones, advanced file storage and networking with
OneDrive Corporation, intranet and team pages, and Yammer-based
corporate social networks.
Business Management Contains simpler IT management with Microsoft Endpoint
Manager, Enterprise Process Integration, Team Extensibility and
Power Network, Enterprise Voice and Telephone System with
Teams, Forms and Workflow Management, Business Intelligence
with Workplace Analytics, and Project Online Job Management.
Security and It Includes solutions for identification and access control,
Compliance information and governance protection, vulnerability protection,
security management, insider risk management, enforcement
management and eDiscovery.
UNIT 2

Explore the productivity benefits of Microsoft 365

Personal Productivity
- Microsoft 365 offers powerful capabilities through AI driven tools to improve the
organization’s imagination and enhance innovation. From entertaining exhibits to
animated 3D models and interactive mixed-reality environments, you can now create
high-quality content that stands out. AI-powered applications help you convert an ever-
increasing mass of data into innovative solution to change your enterprise. Keep
concentrated with less distractions and have easy access to the people and data’s you
need without leaving the workflow. When inspiration hits, seamlessly switch from
thinking to content using a voice, touch, and pen on any device.

Enable teamwork and simplify workflow

- Can connect to people and all business applications to Microsoft Teams in one place.
Stay productive on the go
- Simply transfer from machine to mobile devices with creative and efficient mobile apps.
Get more done with AI-enabled tools
- Power your imagination, uncover new insights, enhance your quest and get customized
assistance with built-in intelligence features.
Organizational productivity
- Organizations still strive to remain successful in an ever-changing commercial
environment while continuing to drive top-level growth, cut costs and service their
customers better and to unlock the ability of their workers, push process automation,
capture the collective awareness of their company, and avoid the potential protection,
enforcement or privacy risks that could derail development.
Harness organizational knowledge
- Quickly convert data into insights and empower workers with the knowledge and skills
they need to carry out their work with Workplace Analytics.
Manage all your endpoints
- Deploy a smooth, end-to-end management system and gain control across all related
devices with Microsoft Endpoint Manager.
Protect your business
- Upgrade and modernize your security, manage risk, and meet Microsoft’s trusted cloud
compliance standards.

UNIT 3

Explore the Microsoft 365 subscription options

Microsoft 365 Enterprise

- Provides enterprise-class services to companies that wants productivity solution and
includes comprehensive threat prevention, security, compliance and analytical features.
 - The three available plans for Microsoft 365 Enterprise are 3, E5, and F3 (formerly F1).
E5 contains all of the same functionality as E3 plus the new advanced threat prevention,
security and collaborative tools. F3 is designed for Firstline staff by means of purpose-
built tools and resources that empower them to do their best.
Microsoft 365 for business
- It is intended for small and medium-sized organizations. Like Microsoft 365 Enterprise,
Microsoft 365 Business provides a complete range of Office 365 collaboration tools
which includes security which device management functionality. This does not include
any of the more technical data protection, enforcement, or analytical resources available
to business subscribers. It’s built for companies that require up to 300 licenses; if your
company is larger than that, you’ll need to sign up to a Microsoft 365 Business plan
instead.
Microsoft 365 Education
- Accessible to educational organizations and empowers educators to unlock innovation,
promote teamwork and provide an easy and secure experience in a single, affordable
education solution. Academic licenses can be customized to meet the needs of any
institution, including efficiency and security options for professors, staff and students.
Microsoft 365 Home
- Microsoft 365 Home operates to offer the same high productivity advantages to your
personal and family life. Microsoft 365 Home has two plans: Microsoft 365 Family and
Microsoft 365 Personal. Office Home and Student 2019 are eligible as one-time
transactions, but do not provide any of the cloud advantages of Microsoft 365. Compare
your plans and see what strategy fits best for you.

UNIT 4

Explore Microsoft 365 tenant

- Microsoft provides free trial programs for a range of different programs, and you can sign
up for a free 30-day Microsoft 365 Enterprise Premium subscription at the links below.
Up to 25 users are included in your free trial.

UNIT 5

Explore exam areas

- The MS-900-Microsoft 365 Fundamentals Certification Test is designed to demonstrate
basic awareness of the considerations and advantages of cloud computing in general and
software as a cloud service (SaaS) model. Applicants should also be aware of the options
and advantages available through the introduction of the Microsoft 365 cloud service
offerings.
 TOPIC 2

Microsoft 365 productivity and teamwork

solutions
UNIT 1

INTRODUCTION

- In this module, you can learn about Microsoft's 365 solutions that can lead to personal
productivity. As well as the Microsoft 365 Applications that you already know, there are
a range of collaboration and productivity apps that help you work well together. From
email and chat, to file storage and sharing, Microsoft 365 is helping people and
organizations do more.

UNIT 2

Explore ways to improve personal productivity

Microsoft 365 offers industry-leading productivity tools powered by AI to help you unleash your
imagination and potential. Produce your best work, and stay in touch, wherever you happen to be
— all helped by built-in intelligence and capabilities to:

 Improve Productivity- Using the integration of Power Platform to simplify operations,

analyze data and build virtual agents.
 Engage employees- You can engage and educate employees and customers with
immersive video broadcasts and engaging discussions. Microsoft 365 tools help you
express the mission of the enterprise and include an interactive dialogue platform.
 Communicate with IM and chat- Reach your colleagues through a conversation or a
meeting, either informally when you're working, or through daily team meetings. Teams
give you the power to work in your way, though you're still in touch.
 Host online meetings- Virtual meetings keep you in contact with your colleagues, thus
allowing you versatility to work anywhere.
 Stay in touch through email and calendaring- Your schedule, contacts, and tasks are
all in one location in Outlook. And Outlook is going where you're going. Hold your goals
ahead of you and share your schedule with others.
 Be productive from anywhere- All of your applications are kept up to date with the
latest fixes, allowing you more time to concentrate on your job. AI is built into your
 favorite 365 apps to help you explore new ideas, get personalized help, and find out more
easily what you need.
 Store and Share Files- Data can be saved and exchanged safely in OneDrive or
SharePoint without having to think about passwords.
 Empower everyone- Whatever your level of skill, there are accessibility features that
will help you work and make you more efficient.

UNIT 3

Explore ways to engage employees

Employee engagement is building a community where people are concerned about the
company they work for. This is vital because people who care more than just get their job
done are working to achieve the objectives of the company. People who are engaged are
more likely to enjoy their jobs and are less likely to turn to jobs.

Microsoft suggests these 3 major areas:

Inspire
- Let your audience watch live or on demand from almost anywhere on virtually any
device. Share inspiring video content using Stream and host live and on-demand events
using Yammer, Team, and Stream.
Foster creativity
- Create cohesive teams and promote creativity through social interactions and team
building activities. Help people get to know each other and understand each other
wherever they are located.
Connect
- Connect leaders and staff to an open conversation with Yammer and Teams.
React
- You may develop solutions to solve operational challenges or take advantage of
opportunities. Respond quicker, share ideas, and hold brain-storm sessions to involve
everyone.
Stronger engagement
 - Share expectations and update progress so that everyone can see how the company
functions. Uses Microsoft 365 applications together and independently to connect more
efficiently and develop deeper interaction.

UNIT 4

Explore chat in Microsoft Teams

- When you need to get things done, chatting and text messages will make you work more
efficiently. Instant messaging or texting is best if you need to check with a colleague or
ask a short question. You should have a group chat, too, to get everyone's feedback.

UNIT 5

Host online meetings with Microsoft Teams

Bringing the team together for an online meeting is better than ever before. Meet anybody,
anytime, and meet with intelligence and confidence.

Meeting life cycle

- Microsoft Teams will help you redesign the life cycle of a conference and work more
effectively every step of the way. From scheduling to follow-up, it can be tough to handle
anything when you're busy. Teams are saving you time and inspiring you to do better.

Online meetings
- Get tools such as scheduling assist, taking care sessions, swapping screens, capturing
sessions, and instant messaging.

UNIT 6

Explore email and calendaring

With Microsoft work email and Calendar, you can keep on top of your job with a
straightforward, cohesive vision of what counts. Your addresses, schedules, and connections are
all in one location, and go with you everywhere you go.

UNIT 7

Explore Office across all devices

Microsoft 365 offers you the software you're familiar with, and all the advantages of the cloud.
This ensures that you can work from anywhere and be effective.
UNIT 8

Explore file storage and sharing in Microsoft 365

When it comes to file storage, you want your work to be open and safe. You want to be able to
collaborate with others, co-author and share files, both within and outside the organization.

Microsoft OneDrive allows you safe access to and retrieval of files from everywhere. Microsoft
SharePoint allows you to interact, share information, and organize your work within your
company.

 Work from anywhere- Using OneDrive can backup and view your files.
 Secure sharing- Provides seamless protection so that you can be assured that only
intended users can access the information, both within and outside the organization.
 Collaborate- When you save your works to OneDrive or SharePoint, all of your changes
will be updated automatically. If you start making changes on one system and end on
another, all of your changes will be saved.

UNIT 9

Describe accessibility investments in Microsoft 365

Microsoft 365 offers the best in class software and powerful cloud providers with built-in
accessibility. Microsoft structures all of its devices to address the needs of users with diverse
skills, meaning that anyone can develop, connect and interact on any platform.

With more than 1 billion people living with disabilities globally, connectivity is an important
aspect of Microsoft's 365 applications.

Vision
For people that are blind, color blind, or have poor vision, there are several features of Microsoft
365 that enhance visibility:

 Color filters- Boost the contrast or completely get rid of the color. Whether you have
color blindness, light sensitivity or visual preference, you can customize the color palette
of your screen with color filters.
 Tell Me- Quickly access commands in multiple Microsoft 365 Apps without navigating
the ribbon command.
 Microsoft Soundscape- Use innovative audio-based technology to help people with
blindness or low vision build a richer awareness of their surroundings, making them more
confident in navigating new environments.
 Read aloud and Immersive Reader- Word and other Microsoft 365 programs have the
possibility of text being read aloud, beginning from any place within a document.

Hearing
For those who have a hard time hearing or have deafness, here are several features of Microsoft
365 that aid with hearing.
  Microsoft Translator- Display self-generated subtitles in any of the 60 + languages
provided by the PowerPoint Presentation Translator add-in on PCs.
 Autogenerate captions in Microsoft Stream- Choose a simple option, and you'll get
auto-generated English and Spanish captions and transcripts when uploading videos.
 Mono audio- If one ear is partially damaged or deaf, switch on the mono audio, and the
same sounds will be played by your left and right speakers.

Neurodiversity
Innovative tools including dictation and Windows Hello sign-in can make the modern world
more open to individuals dealing with dyslexia, seizures, autism, or other developmental
differences.

 Focus assist- Using Reading View to clear material from web pages so that you can
remain focused on what you want to learn.
 Reading view- Using Reading View to clear material from web pages so that you can
remain focused on what you want to learn.

Learning
People living with learning disabilities will increase their attention, concentrate, develop their
reading and writing skills and develop their comprehension of these features in Microsoft 365:

 Immersive Reader- Sustain attention with Focus Mode and adjustable spacing between
lines, letters, and words. Available for OneNote, Word, and Outlook on various devices.
 Editor in Word- With Editor, see some errors, grammatical errors, and style writing
problems when you type in Word and Outlook for PCs.
 Text suggestions- Word suggestions appear, and as you type, they can be added. It's a
wonderful feature for English language learners, and for everyone who needs some
support in writing.

Mobility
 Dictate in Microsoft 365 apps- Convert your speech to text with Dictate in Microsoft
365 apps such as Word, PowerPoint, and Outlook for PCs.
 Tell me- Look for the light bulb and tell me what you want to do with the post.

Mental health
There are assistive technologies for people dealing with disorders such as bipolar disorder,
anxiety, PTSD, depression, or ADHD.

 Minimize visual distraction- Reduce animation and turn off background pictures and
transparency.
 Focus assist- Block alarms and updates, means you can do stuff without disturbances.
 To-dos- OneNote and Outlook are working together to help you remain organized. When
you take notes and schedule assignments in OneNote, you can handle time periods and
recall things on your to-do list by building Outlook activities.
 TOPIC 3

Engage employees with Microsoft Stream,

Teams, and Yammer
UNIT 1

Introduction
People work constantly through programs, departments and external partner users
– which can make it challenging to work efficiently and safely. Microsoft Teams,
Yammer, and Microsoft Stream can help the company develop how people work
together.

UNIT 2

Chat and collaborate with Microsoft Teams

- People in the company must work together on a daily basis in tasks as teams. Microsoft
Teams offers a single-entry point that the teams can use to collaborate together on their
tasks through chat-based workspaces.

Teams and channels

 Teams is a group of individuals, their material and the resources they use to work on
projects. The team can be intimate, where users need to be invited.
 Channels is where people can connect and get hands-on with work.

Chat
- Microsoft Teams comes with messaging and sharing features to help your users work
together more effectively through conversation, meaning that your users can engage in
discussion and keep up to date.

Voice and video calls

- Microsoft Teams comes with a range of features and capabilities designed to allow the
users to work together on voice or video calls and meetings.

Security and compliance

Microsoft Teams were built on Microsoft 365 to provide enterprise-grade security and
compliance capabilities with complete manageability and granular controls:
 Encryption for Teams: Both Team data is encrypted in transit and at rest.
 Built-in Data Protection: Teams offers business-critical functionality such as data loss
protection and retention procedures without needing third party resources such as Zoom
or Slack.
  Easily Manage Meetings and Guests: Absolute control of policies to ensure visitors are
completely regulated and meetings are limited to planned users only.
 Centralized Management: The Microsoft 365 admin center allows IT to automate the
security, compliance and identity access management of your company.
 Industry Leader: Teams endorse more than 90 regulatory standards and laws, including
FedRAMP, SOC, HIPAA and the Family Educational Rights and Privacy Act (FERPA).

Remote collaboration and distance learning

A single team can consist of participants based in different geographical locations and time
zones. Remote work will help companies save costs, increase efficiency and even save lives in
global pandemics. Microsoft Teams promote remote work by empowering the customers to
connect and allowing them to share thoughts and workloads easily. Microsoft Teams are built to
help the teams work together and remain linked as if they were in the same workplace. For
example, a user can share their screen and other users can order the control of their machine to
help their colleague solve problems on their device.

Support productive conversations through Microsoft Teams

- Use the immersive walkthrough below to discover how Microsoft Teams allow the teams
to be more effective and effective through applications built to support chat and instant
messaging. Includes features such as rich audio and video, file sharing, team networks,
and connectivity with other applications such as Microsoft Planner, Microsoft
Whiteboard, Power BI, and more.

UNIT 3

Online meetings with Microsoft Teams

- In the past, conference members find it difficult to set up and attend meetings using
previous tools. You want to learn how Microsoft Teams can help the organization's teams
meet more productively.

Microsoft Teams features and functionalities for meetings

Meetings help teams exchange status reports, discuss solutions, and address challenges together.
Your organization's departments would need to work together on tasks on a daily basis through
workshops.
 Scheduling and joining meetings: Users may attend meetings through links, schedules, or meeting calls on
their phone.
 Multi-party meetings: Multiple parties can join a single meeting.
 Meeting devices: Users can start and join meetings with specialized devices they use daily.
 Content sharing in meetings: Users can share individual screens, windows, and files during a meeting.
 Record and publish with Microsoft Stream: Users can start and join meetings with specialized devices they
use daily
 Automatic transcription of videos: Microsoft Teams can automatically transcribe the documented meetings
via artificial intelligence translation.
 Live events: Microsoft Teams works with Microsoft Stream to enable your users to easily organize live
events for thousands of attendees.
UNIT 4

Connect employees with Yammer

You want people in different areas of the company to discuss and explore ideas together. You
want to make it easier for the company to strengthen teamwork across teams and divisions.

What is Yammer?
Although Microsoft Teams are there to help you collaborate with your colleagues on projects,
Yammer is built to help you interact with people around your company who may not be working
with you on a daily basis.

What is a Yammer network?

The Yammer network is used to represent and communicate on a daily basis with individuals
who are all members of a common organization. Both users who are part of the same Microsoft
365 tenant (with a valid Yammer subscription) can use Yammer to work together.

Yammer networks come with several settings that your organization can set up to help you
determine how your users can access Yammer, including:

 Setting a name for your Yammer network

 Deciding who is allowed to upload files, and enforce file format limitations
 Allowing or restricting which third-party applications can be used
 Deciding whether Yammer should fetch details about links in messages
 Choosing whether to give users the option for Yammer to auto-translate messages.
 Configuring a default language for system-wide messages

Yammer features and capabilities

This enables users with features and capabilities to help them interact with each other, with a
particular focus on:
 Open communication: Yammer allows the users around the company to communicate
with others they wouldn't have had a chance to connect with otherwise.
 Seamless integration with apps: Yammer connects to Microsoft 365 Software and other
applications.
 Security: Yammer helps you take advantage of the enterprise-level security features that
Microsoft 365 uses to secure your data.
 Compliance: Yammer helps you take advantage of the enterprise-level security features
that Microsoft 365 uses to secure your data.

UNIT 5

Use Microsoft Stream for engagement

What is Microsoft Stream?

Microsoft Stream is a video service that enables members of your company to upload, view and
exchange videos in a safe manner.
Create and manage content
There are different ways to create content on Microsoft Stream.
 Create live events for up to 10,000 people.
 Create presentations.
 Create surveys, quizzes, or polls for videos.
 Automatically add captions to videos.

Control access
Gives your organization detailed control about how content is viewed or accessed.
Users may create channels and groups that categorize and organize content. Microsoft Stream
offers detailed permissions to configure who can view the content at a user level , community
level, or channel level.

Use audit logs

It provides audit logs that your organization can use to investigate and monitor activities in
Microsoft Stream.

Audit logs can be found in Microsoft 365 audit logs. To access logs, your organization must
have:
 Either the Microsoft 365 Global Admin or Exchange admin role.
 A valid Exchange Online license.
 A valid Exchange mailbox license.

Use Microsoft Stream with other apps

Microsoft Stream easily integrates with other Microsoft 365 software, such as Yammer,
SharePoint, Microsoft Teams, and more. You can use a single sign on to function seamlessly
through Microsoft Stream and these other apps.

Discover content
Is designed to help users find and keep track of the content across your organization.

Stream with built-in intelligence

Using the power of Microsoft's artificial intelligence technology to help the users get the most
out of content. Users will use the following capabilities:
 Autogenerated captions and transcript mode
 People detection
UNIT 6

Extend Teams with Power Platform and apps

Your teams could use a variety of different resources to work together.

Tabs for Microsoft Teams

Users can build custom tabs that provide web content to help add the functionality of Microsoft
Teams to web pages. Tabs can also be used to combine Microsoft Teams with applications such
as Power BI.

Message extensions and bots

Message extensions allow users of your company to connect with Microsoft Teams web services.

Power Platform integration

If your teams are using Power Platform, Microsoft Teams can be incorporated with Power
Platform solutions to help the teams work together and get the most out of their solutions.
 Power Virtual Agents:
 PowerApps: Users can build chatbots using Power Virtual Agents without writing a code.
 Power Automate: Users can create flows to automate tasks in Power Automate.

Third-party apps and services

Your company can integrate Microsoft Teams with third-party apps and services via web
browsers and connectors.

Webhooks
Microsoft Teams enables your users with outgoing webhooks, incoming webhooks.

Connectors
Connectors are a way for your users to subscribe to receive alerts and information from your web
services.
 TOPIC 4

Get more done with Office across all devices

UNIT 1

Introduction
Microsoft 365 Apps include productivity apps that you're familiar with, powered by intelligence,
and secured by world-class security. We're going to explore the applications that are included,
how to deploy them in your company, and how to keep them up to date.

UNIT 2

Explore Microsoft 365 Apps

Microsoft 365 Software offers a suite of Microsoft collaboration programs, such as Word, Excel,
PowerPoint, Outlook, and Teams for both Windows and Mac devices. Microsoft 365 Apps is not
only a web-based version of Office, but a complete version of Office that the users install and
run on all their computers. Office applications that come with Microsoft 365 Apps are
completely compliant with Exchange Server or SharePoint Server on-site or online versions.

Connected experiences in Office

Microsoft 365 Apps is getting smarter all the time, introducing new cloud-enhanced features that
can save you time and offer better results. These features help you develop your writing in Word
and Outlook, evaluate your data in Excel, and offer dynamic PowerPoint presentations.

The two types of connected experiences are:

 Experiences that analyze your content- These experiences use your Office's content to
provide feedback on design, edit recommendations, insights into data, and similar
features.
 Experiences that download online content- These experiences connect to the Internet for
online content including templates, images, and data.

UNIT 3

These experiences connect to the Internet for online content including templates, images,
and data.
Microsoft 365 Apps can be installed individually by users on their devices, but to ensure that all
users have all the apps they need, it is also helpful to deploy a personalized set of apps to users'
devices.

Deploy Microsoft 365 Apps using Click-to-Run

Administrators may use the Office 365 Client Configuration Service to build a cloud
configuration file that describes the Microsoft 365 applications that are installed. The
configuration file also defines configurations such as the update channel, the End User License
Agreement (EULA) and whether updates are to be installed automatically.