Dell Poweredge R220 Owner'S Manual: Regulatory Model: E10S Regulatory Type: E10S003
Dell Poweredge R220 Owner'S Manual: Regulatory Model: E10S Regulatory Type: E10S003
Dell Poweredge R220 Owner'S Manual: Regulatory Model: E10S Regulatory Type: E10S003
Owner's Manual
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2015 - 05
Rev. A02
Contents
1 About your system................................................................................................ 7
Front-panel features and indicators..................................................................................................... 7
Back-panel features and indicators......................................................................................................9
NIC indicator codes............................................................................................................................ 10
Related documentation....................................................................................................................... 11
Quick Resource Locator................................................................................................................ 11
3
Removing a 2.5 inch hard-drive cage.......................................................................................... 38
Installing a 2.5 inch hard-drive cage............................................................................................ 39
Removing a 2.5 inch hard drive from the hard-drive cage......................................................... 39
Installing a 2.5 inch hard drive into the hard-drive cage.............................................................40
LED module.........................................................................................................................................40
Removing the LED module...........................................................................................................40
Installing the LED module............................................................................................................. 41
Control-panel board...........................................................................................................................42
Removing the control-panel board..............................................................................................42
Installing the control-panel board................................................................................................43
Cooling fans........................................................................................................................................ 44
Removing a cooling fan................................................................................................................44
Installing a cooling fan.................................................................................................................. 45
Cooling shroud................................................................................................................................... 46
Removing the cooling shroud...................................................................................................... 46
Installing the cooling shroud........................................................................................................ 47
System memory.................................................................................................................................. 47
General memory module installation guidelines.........................................................................48
Sample memory configurations................................................................................................... 48
Removing memory modules........................................................................................................ 49
Installing memory modules.......................................................................................................... 50
Internal USB memory key (optional)...................................................................................................51
Removing and installing the internal USB key..............................................................................52
Expansion cards and expansion-card risers.......................................................................................52
Expansion card installation guidelines..........................................................................................52
Expansion card types and form factor......................................................................................... 53
Removing an expansion card........................................................................................................53
Installing an expansion card......................................................................................................... 54
Removing the expansion-card riser............................................................................................. 55
Installing the expansion-card riser............................................................................................... 56
iDRAC7 Enterprise card (optional)......................................................................................................56
Removing the iDRAC7 Enterprise card.........................................................................................56
Installing the iDRAC7 Enterprise card........................................................................................... 57
System battery.....................................................................................................................................58
Replacing the system battery....................................................................................................... 58
Processor.............................................................................................................................................59
Removing the processor...............................................................................................................59
Installing the processor................................................................................................................. 61
Power supply unit............................................................................................................................... 62
Removing the power supply unit..................................................................................................63
Installing the power supply unit................................................................................................... 64
System board...................................................................................................................................... 64
4
Removing the system board.........................................................................................................64
Installing the system board........................................................................................................... 65
7 Technical specifications.................................................................................... 82
8 System messages................................................................................................86
System error messages.......................................................................................................................86
Warning messages.............................................................................................................................. 95
Diagnostic messages.......................................................................................................................... 95
5
Alert messages.................................................................................................................................... 96
9 Getting help......................................................................................................... 97
Contacting Dell................................................................................................................................... 97
Locating your system service tag....................................................................................................... 97
Documentation feedback................................................................................................................... 97
Quick Resource Locator.....................................................................................................................98
6
1
About your system
7
Item Indicator, button, or Icon Description
connector
8
Item Indicator, button, or Icon Description
connector
10 USB connectors (2) Allow you to connect USB devices to the system.
The ports are USB 2.0-compliant.
11 System service tag A slide-out label panel that allows you to record
system information such as Service Tag, NIC, MAC
address, and so on as per your need.
12 Optical drive (optional) One optional slim SATA DVD-ROM drive or DVD
+/-RW drive.
2 vFlash media card slot Allows you to connect the optional vFlash media
(optional) card.
4 PCIe expansion card slot Allows you to connect one low-profile PCI Express
expansion card.
7 USB connectors (2) Allow you to connect USB devices to the system.
The ports are USB 3.0-compliant.
9
Item Indicator, button, or Icon Description
connector
10 System identification The identification buttons on the front and back
button panels can be used to locate a particular system
within a rack. When one of these buttons is
pressed, the system status indicator on the back
flashes until one of the buttons is pressed again.
Press to toggle the system ID on and off.
Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10
green Gbps).
Link indicator is The NIC is connected to a valid network at less than its maximum port speed.
amber
10
Related documentation
WARNING: See the safety and regulatory information that shipped with your system. Warranty
information may be included within this document or as a separate document.
NOTE: For all Dell Storage documentation, go to Dell.com/support and enter the system Service
Tag to get your system documentation.
NOTE: For all Dell OpenManage documents, including the Dell OpenManage Server Administrator
User Guide, go to Dell.com/openmanagemanuals.
• The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications. This document is also shipped with your system.
• The Set-up Placemat provides an overview of setting up, cabling, and configuring your system.
• The Owner’s Manual provides information about system features and describes how to troubleshoot
the system and install or replace system components.
• The Administrator’s Guide provides information about configuring and managing the system.
• The Troubleshooting Guide provides information about troubleshooting the software and the system.
• The Dell OpenManage Server Administrator User’s Guide provides information about using the
OpenManage Server Administrator to manage your Dell Storage NAS system.
NOTE: For more information and updates, go to Dell.com/support/manuals and read the updates
first because they often supersede information in other documents.
NOTE: For more information and updates, go to Dell.com/storagemanuals and read the updates
first because they often supersede information in other documents.
11
2
Using the System Setup and Boot
Manager
System Setup enables you to manage your system hardware and specify BIOS-level options.
Keystroke Description
<F2> Enters the System Setup.
To enable Console Redirection, in System Setup, select System BIOS → Serial Communication screen
→ Serial Communication, select On with Console Redirection.
NOTE: By default, help text for the selected field is displayed in the graphical browser. To view the
help text in the text browser, press <F1>.
12
Choosing the system boot mode
System Setup enables you to specify the boot mode for installing your operating system:
• BIOS boot mode (the default) is the standard BIOS-level boot interface.
• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface
(UEFI) specifications that overlays the system BIOS.
You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. After
you specify the boot mode, the system boots in the specified boot mode and you then proceed to install
your operating system from that mode. Thereafter, you must boot the system in the same boot mode
(BIOS or UEFI) to access the installed operating system. Trying to boot the operating system from the
other boot mode will cause the system to halt at startup.
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS
and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot
mode.
If your operating system begins to load before you press <F2>, wait for the system to finish booting,
and then restart your system and try again.
NOTE: After installing a memory upgrade, it is normal for your system to display a message the first
time you start your system.
13
Keystroke Action
<Enter> Allows you to type in a value in the selected field (if applicable) or follow the link in
the field.
<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the
main screen displays a message that prompts you to save any unsaved changes and
restarts the system.
NOTE: For most of the options, any changes that you make are recorded but
do not take effect until you restart the system.
System BIOS This option is used to view and configure BIOS settings.
iDRAC Settings This option is used to view and configure iDRAC settings.
Device Settings This option is used to view and configure device settings.
NOTE: System Setup defaults are listed under their respective options in the following sections,
where applicable.
System Displays information about the system such as the system model name, BIOS
Information version, Service Tag, and so on.
Processor Settings Displays information and options related to the processor such as speed, cache
size, and so on.
SATA Settings Displays options to enable or disable the integrated SATA controller and ports.
Boot Settings Displays options to specify the boot mode (BIOS or UEFI). Enables you to modify
UEFI and BIOS boot settings.
14
Menu item Description
Integrated Devices Displays options to enable or disable integrated device controllers and ports, and to
specify related features and options.
Serial Displays options to enable or disable the serial ports and specify related features
Communication and options.
System Profile Displays options to change the processor power management settings, memory
Settings frequency, and so on.
System Security Displays options to configure the system security settings like, system password,
setup password, TPM security, and so on. It also enables or disables the power and
NMI buttons on the system.
Miscellaneous Displays options to change the system date, time, and so on.
Settings
15
Menu item Description
System Memory Specifies whether system memory tests are run during system boot. Options are
Testing Enabled and Disabled. By default, the System Memory Testing option is set to
Disabled.
Logical Processor Allows you to enable or disable logical processors and display the number of
logical processors. If the Logical Processor option is set to Enabled, the BIOS
displays all the logical processors. If this option is set to Disabled, the BIOS only
displays one logical processor per core. By default, the Logical Processor option is
set to Enabled.
Virtualization Allows you to enable or disable the additional hardware capabilities provided for
Technology virtualization. By default, the Virtualization Technology option is set to Enabled.
Adjacent Cache Allows you to optimize the system for applications that require high utilization of
Line Prefetch sequential memory access. By default, the Adjacent Cache Line Prefetch option is
set to Enabled. You can disable this option for applications that require high
utilization of random memory access.
Hardware Allows you to enable or disable hardware prefetcher. By default, the Hardware
Prefetcher Prefetcher option is set to Enabled.
DCU Streamer Allows you to enable or disable Data Cache Unit streamer prefetcher. By default,
Prefetcher the DCU Streamer Prefetcher option is set to Enabled.
DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher. By default, the DCU
IP Prefetcher option is set to Enabled.
Execute Disable Allows you enable or disable execute disable memory protection technology. By
default, the Execute Disable option is set to Enabled.
Number of Cores Allows you to control the number of enabled cores in each processor. By default,
per Processor the Number of Cores per Processor option is set to All.
Family-Model- Displays the family, model and stepping of the processor as defined by Intel.
Stepping
16
SATA Settings screen
Menu item Description
Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default,
Embedded SATA is set to AHCI Mode.
Port A Auto enables BIOS support for the device attached to SATA port A. By default, Port
A is set to Auto.
Port B Auto enables BIOS support for the device attached to SATA port B. By default, Port
B is set to Auto.
eSATA Auto enables BIOS support for the device attached to the eSATA port . By default,
eSATA port is set to Auto.
NOTE: Ports A and B are used for the hard drives, eSATA port is used for external hard drives and for
the optical drive (CD/DVD).
Boot Mode Allows you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if
the operating system is not installed in the same boot mode.
If the operating system supports UEFI, you can set this option to UEFI. Setting this
field to BIOS allows compatibility with non-UEFI operating systems. By default, the
Boot Mode option is set to BIOS.
NOTE: Setting this field to UEFI disables BIOS Boot Settings menu. Setting this
field to BIOS disables the UEFI Boot Settings menu.
Boot Sequence Allows you to enable or disable the boot sequence retry feature. If this field is
Retry enabled and the system fails to boot, the system reattempts the boot sequence
after 30 seconds. By default, the Boot Sequence Retry option is set to Disabled.
BIOS Boot Settings Allows you to enable or disable BIOS Boot options.
UEFI Boot Settings Allows you to enable or disable UEFI Boot options. The Boot options include IPv4
PXE and IPv6 PXE. By default, the UEFI PXE boot protocol is set to IPv4.
One-Time Boot Allows you to enable or disable a one-time boot from a selected device.
17
Integrated Devices screen
Menu item Description
User Accessible Allows you enable or disable the user accessible USB ports. Selecting Only Back
USB Ports Ports On disables the front USB ports and selecting All Ports Off disables both
front and back USB ports. By default, the User Accessible USB Ports option is set to
All Ports On.
Internal USB Port Allows you to enable or disable the internal USB port. By default, the Internal USB
Port option is set to On.
Embedded NIC1 Allows you to enable or disable the embedded network interface cards 1 and 2. By
and NIC2 default, the Integrated Network Card 1 option is set to Enabled.
OS Watchdog Allows you to enable or disable the OS watchdog timer. When this field is enabled,
Timer the operating system initializes the timer and the OS watchdog timer helps in
recovering the operating system. By default, the OS Watchdog Timer option is set
to Disabled.
Embedded Video Allows you to enable or disable the Embedded Video Controller. By default, the
Controller embedded video controller is Enabled.
Memory Mapped Allows you to enable support for PCIe devices that require large amounts of
I/O above 4GB memory. By default, the option is set to Enabled.
Slot Disablement Allows you to enable or disable available PCIe slots on your system. The Slot
Disablement feature controls the configuration of PCIe cards installed in the
specified slot.
CAUTION: Slot disablement must be used only when the installed peripheral
card is preventing booting into the Operating System or causing delays in
system startup. If the slot is disabled, both the Option ROM and UEFI driver
are disabled.
Serial Allows you to select serial communication devices (Serial Device 1 and Serial
Communication Device 2) in the BIOS. BIOS console redirection can also be enabled and the port
address used can be specified. By default, Serial Communication option is set to
On without Console Redirection.
Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port
Address option is set to Serial Device 1=COM1, Serial Device 2=COM2.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use
console redirection by SOL, configure the same port address for console
redirection and the serial device.
External Serial Allows you to associate the external serial connector to serial device 1, serial device
Connector 2, or remote access device. By default, the External Serial Connector option is set
to Serial Device1.
18
Menu item Description
NOTE: Only Serial Device 2 can be used for SOL. To use console redirection
by SOL, configure the same port address for console redirection and the serial
device.
Failsafe Baud Rate Displays the failsafe baud rate for console redirection. The BIOS attempts to
determine the baud rate automatically. This failsafe baud rate is used only if the
attempt fails and the value must not be changed. By default, the Failsafe Baud Rate
option is set to 115200.
Remote Terminal Allows you to set the remote console terminal type. By default, the Remote
Type Terminal Type option is set to VT 100/VT 220.
Redirection After Allows you to enable or disable to the BIOS console redirection when the
Boot operating system is loaded. By default, the Redirection After Boot option is set to
Enabled.
System Profile Allows you to set the system profile. If you set the System Profile option to a mode
other than Custom, the BIOS automatically sets the rest of the options. You can
only change the rest of the options if the mode is set to Custom. By default, the
System Profile option is set to Performance Per Watt Optimized (OS).
NOTE: The following parameters are available only when the System Profile is
set to Custom.
CPU Power Allows you to set the CPU power management. By default, the CPU Power
Management Management option is set to System OS DBPM. DBPM is Demand-Based Power
Management.
Memory Allows you to set the memory frequency. By default, the Memory Frequency
Frequency option is set to Maximum Performance.
Turbo Boost Allows you to enable or disable the processor to operate in turbo boost mode. By
default, the Turbo Boost option is set to Enabled.
C States Allows you to enable or disable the processor to operate in all available power
states. By default, the C States option is set to Enabled.
Memory Refresh Allows you to set the memory refresh rate. By default, the Memory Refresh Rate
Rate option is set to 1x.
19
System Security screen
Menu item Description
Intel(R) AES-NI The Intel(R) AES-NI option improves the speed of applications by performing
encryption and decryption using the Advanced Encryption Standard Instruction Set
and is set to Enabled by default.
System Password Allows you to set the system password. This option is read-only if the password
jumper is not installed in the system.
Setup Password Allows you to set the setup password. This option is read-only if the password
jumper is not installed in the system.
Password Status Allows you to lock the system password. By default, the Password Status option is
set to Unlocked.
TPM Security Allows you to control the reporting mode of the Trusted Platform Module (TPM).
By default, the TPM Security option is set to Off. You can only modify the TPM
Status, TPM Activation, TPM Clear, and Intel TXT fields if the TPM Security field is
set to either On with Pre-boot Measurements or On without Pre-boot
Measurements.
TPM Activation Allows you to change the operational state of the TPM. By default, the TPM
Activation option is set to No Change.
TPM Clear
CAUTION: Clearing the TPM results in loss of all keys in the TPM. The loss of
TPM keys may affect booting to the operating system.
Allows you to clear all the contents of the TPM. By default, the TPM Clear option is
set to No.
Intel(R) TXT Allows you enable or disable Intel Trusted Execution Technology. To enable Intel
TXT, Virtualization Technology must be enabled and TPM Security must be
Enabled with Pre-boot measurements. By default, the Intel TXT option is set to
Off.
Power Button Allows you to enable or disable the power button on the front of the system. By
default, the Power Button option is set to Enabled.
NMI Button Allows you to enable or disable the NMI button on the front of the system. By
default, the NMI Button option is set to Disabled.
AC Power Allows you to set how the system reacts after AC power is restored to the system.
Recovery By default, the AC Power Recovery option is set to Last.
AC Power Allows you to set how the system supports staggering of power up after AC power
Recovery Delay is restored to the system. By default, the AC Power Recovery Delay option is set to
Immediate.
User Defined Delay Allows you to set the User Defined Delay when the User Defined option for AC
(60s to 240s) Power Recovery Delay is selected.
Secure Boot Enables Secure Boot, where the BIOS authenticates each pre-boot image using the
certificates in the Secure Boot Policy. Secure Boot is disabled by default.
20
Menu item Description
Secure Boot Policy When Secure Boot policy is Standard, the BIOS uses the system manufacturer’s key
and certificates to authenticate pre-boot images. When Secure Boot policy is
Custom, the BIOS uses the user-defined key and certificates. Secure Boot policy is
Standard by default.
Secure Boot Policy Displays the list of certificates and hashes that secure boot uses to authenticate
Summary images.
Platform Key Imports, exports, deletes, or restores the platform key (PK).
Key Exchange Key Allows you to import, export, delete, or restore entries in the Key Exchange Key
Database (KEK) Database.
Authorized Imports, exports, deletes, or restores entries in the Authorized Signature Database
Signature (db).
Database
Forbidden Imports, exports, deletes, or restores entries in the Forbidden Signature Database
Signature (dbx).
Database
Asset Tag Displays the asset tag and allows you to modify it for security and tracking
purposes.
Keyboard Allows you to set whether the system boots with the NumLock enabled or
NumLock disabled. By default the Keyboard NumLock is set to On.
Report Keyboard Allows you to set whether keyboard-related error messages are reported during
Errors system boot. By default, the Report Keyboard Errors field is set to Report.
F1/F2 Prompt on Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2
Error Prompt on Error is set to Enabled.
21
System and setup password features
You can create a system password and a setup password to secure your system. To enable creation of
the system and setup password, the password jumper must be set to enabled. For more information on
the password jumper settings, see System board jumper settings.
System password This is the password that you must enter before you can boot your system.
Setup password This is the password that you must enter to access and make changes to the BIOS
or UEFI settings of your system.
CAUTION: The password features provide a basic level of security for the data on your system.
CAUTION: Anyone can access the data stored on your system if the system is running and
unattended.
NOTE: Your system is shipped with the system and setup password feature disabled.
If the password jumper setting is disabled, the existing System Password and Setup Password is deleted
and you need not provide the system password to log on to the system.
22
A message prompts you to re-enter the setup password.
8. Re-enter the setup password that you entered earlier and click OK.
9. Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to
save the changes.
NOTE: Password protection does not take effect until the system reboots.
NOTE: You can disable password security while logging on to the system. To disable the password
security, turn on or reboot your system, type your password and press <Ctrl><Enter>.
When Password Status is Locked, type the password and press <Enter> when prompted at reboot.
NOTE: If an incorrect system password is entered, the system displays a message and prompts you
to re-enter your password. You have three attempts to enter the correct password. After the third
unsuccessful attempt, the system displays an error message that the system has halted and must be
powered down.
Even after you shut down and restart the system, the error message is displayed until the correct
password is entered.
NOTE: You can use the Password Status option with the System Password and Setup Password
options to protect your system from unauthorized changes.
23
Operating with a setup password enabled
If Setup Password is set to Enabled, enter the correct setup password before modifying most of the
System Setup options.
If you do not enter the correct password in three attempts, the system displays the following message:
Invalid Password! Number of unsuccessful password attempts: <x> System Halted!
Must power down.
Even after you shut down and restart the system, the error message is displayed until the correct
password is entered. The following options are exceptions:
• If System Password is not Enabled and is not locked through the Password Status option, you can
assign a system password.
• You cannot disable or change an existing system password.
NOTE: You can use the Password Status option with the Setup Password option to protect the
system password from unauthorized changes.
If your operating system begins to load before you press <F11>, allow the system to finish booting,
and then restart your system and try again.
<Enter> Allows you to type in a value in the selected field (if applicable) or follow the link in
the field.
24
Keystroke Description
<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the
main screen exits the Boot Manager and proceeds with system boot.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until
you restart the system.
Continue Normal The system attempts to boot to devices starting with the first item in the boot
Boot order. If the boot attempt fails, the system continues with the next item in the boot
order until the boot is successful or no more boot options are found.
BIOS Boot Menu Displays the list of available BIOS boot options (marked with asterisks). Select the
boot option you wish to use and press <Enter>.
UEFI Boot Menu Displays the list of available UEFI boot options (marked with asterisks). Select the
boot option you wish to use and press <Enter>. The UEFI Boot Menu enables you
to Add Boot Option, Delete Boot Option, or Boot From File.
Driver Health Displays a list of the drivers installed on the system and their health status.
Menu
System Utilities Enables you to run the Dell Diagnostics program, and reboot the system.
Select UEFI Boot Displays the list of available UEFI boot options (marked with asterisks), select the
Option boot option you wish to use and press <Enter>.
Boot From File Sets a one-time boot option not included in the boot option list.
25
Embedded system management
The Dell Lifecycle Controller provides advanced embedded systems management throughout the
server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function
independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features provided by the
Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and
deploying the operating system, see the Lifecycle Controller documentation at dell.com/esmmanuals.
NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise
License upgrade.
For more information on using iDRAC, see the iDRAC7 User's Guide at dell.com/esmmanuals.
• Cooling Options
• Fan Speed Offset
NOTE: When the User Option is set to the default Auto setting, the user option cannot be
modified.
3. Set the Fan Speed Offset field.
4. Click Back → Finish → Yes.
26
3
Installing and removing system
components
Recommended tools
You may need the following items to perform the procedures in this section:
27
Removing the front bezel
1. Unlock the keylock at the left end of the bezel.
2. Lift the release latch next to the keylock.
3. Rotate the left end of the bezel away from the front panel.
4. Unhook the right end of the bezel and pull the bezel away from the system.
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
CAUTION: Always use a static mat and static strap while working on components in the interior
of the system.
28
Figure 5. Opening and closing the system
29
Figure 6. Inside the system
NOTE: To install a 3.5-inch hard drive, install a 3.5 inch HDD0 hard-drive cage and to install a 2.5–
inch hard drive, install a 2.5 inch HDD0/1 hard-drive cage.
30
Removing the chassis intrusion switch
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. Disconnect the chassis intrusion switch cable from the system board.
4. Unwind the wire from the cable-routing hook.
5. Slide the chassis intrusion switch out of the chassis intrusion switch slot and lift it away from the
chassis.
31
Installing the chassis intrusion switch
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. Insert the chassis intrusion switch into the chassis intrusion switch slot and slide it in to secure it.
4. Wind the chassis intrusion switch cable around the cable-routing hook.
5. Connect the chassis intrusion switch cable to the system board.
6. Close the system.
32
Figure 8. Removing and installing the optical drive
33
4. To remove the optical-drive blank, pull the optical-drive blank away from the system.
5. Press down on the release latch and place the optical drive in position.
6. Align the slots on the side of the optical drive with the metal standoffs.
7. Slide the optical drive onto the chassis until it is seated firmly.
NOTE: Make sure that the slots on the optical drive lock into the metal standoffs on the chassis.
8. Push the release latch back into position.
9. Connect the power cable.
10. Connect the data cable to the optical drive and to the SATA connector on the system board.
NOTE: Route and secure the cables using the cable-routing latch on the chassis to prevent
them from being pinched or crimped.
11. Close the system.
12. If applicable, install the front bezel.
13. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
Hard drives
Your system supports Entry Hard Drives and Enterprise Class Hard Drives. Entry Hard Drives are designed
for 5x8 operating environment with less workload rating to drives and Enterprise Class Drives are
designed for 24x7 operating environment. Selecting the correct drive class will enable the critical areas of
quality, functionality, performance, and reliability to be optimized for the target implementation.
NOTE: Do not mix Enterprise Class Drives with Entry Hard Drives.
Choosing the right drive type depends on the usage pattern. Improper use of Entry Hard Drives (workload
rating exceed 55TB/year) will lead to significant risk and increase the drives failure rate.
For more information on these hard drives, see the 512e and 4Kn Disk Formats whitepaper and 4K Sector
HDD FAQ document at Dell.com/poweredgemanuals.
34
NOTE: The procedure for removing a 3.5 inch HDD0 and HDD1 cage is identical.
35
Installing a 3.5 inch hard-drive cage
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: Your system supports two 3.5-inch hard-drive cages, HDD0 and HDD1. You can install both
the optical drive and a 3.5-inch hard drive in the HDD1 cage. You can only install a 3.5-inch hard
drive in the HDD0 cage. The HDD0 and HDD1 cages cannot be used interchangeably. For more
information, see Inside the system.
NOTE: The procedure to install a 3.5 inch HDD0 and HDD1 cage is identical.
1. Remove the screws from the side of the 3.5 inch hard-drive cage.
2. Remove the hard drive from the hard-drive cage.
36
Figure 10. Removing and installing a 3.5 inch hard drive into the hard-drive cage
37
Removing a 2.5 inch hard-drive cage
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
38
Installing a 2.5 inch hard-drive cage
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
39
Figure 12. Removing and installing a 2.5 inch hard drive into the hard-drive cage
1. Align the screw holes on the hard drive with the screw holes on the hard-drive cage.
2. Install the screws to secure the hard drive to the hard-drive cage.
LED module
40
4. Insert a screw driver into the notch and pull out the LED label.
NOTE: Retain the removed LED label for future use.
5. Remove the screws securing the LED module to the chassis.
6. Remove the LED module from the chassis.
41
Control-panel board
42
Figure 14. Removing and installing the control-panel board
1. Insert the control-panel module into the slot in the chassis and align the two screw holes on the
control-panel module with the corresponding holes on the chassis.
2. Secure the control-panel board with the screws.
3. Connect all the applicable cables to the control-panel board.
NOTE: Ensure that the cables inside the system are routed through the cable-routing hook.
4. Install the 3.5 inch hard-drive cage, if applicable.
5. Close the system.
6. Reconnect the system and peripherals to their power sources, and turn them on.
7. If applicable, install the front bezel.
43
Cooling fans
Your system supports three cooling fans.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s
management software, allowing you to easily identify and replace the proper fan by noting the fan
numbers on the fan bracket.
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
2. Open the system.
3. Remove the cooling shroud.
4. Disconnect the fan power cable from the power cable connector on the system board.
5. Lift the fan out of the cooling-fan bracket.
NOTE: When you remove fan 3, ensure that you install the fan Mylar in the fan socket to
prevent thermal air re-circulation.
6. Install the cooling shroud.
44
Figure 15. Removing and installing a cooling fan
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
2. Open the system.
3. Remove the cooling shroud.
4. Orient the fan module so that the side with the power cable faces the back of the system.
NOTE: Install fan 3 if you are installing an expansion card. Remove the fan Mylar from the fan 3
slot and install fan 3. Retain the removed fan Mylar for future use.
5. Lower the fan into the cooling-fan bracket.
NOTE: When aligned correctly, the fan cable is on the right of the fan.
6. Connect the fan power cable to the power cable connector on the system board.
7. Replace the cooling shroud.
8. Close the system.
45
9. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
Cooling shroud
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. Hold the touch points and lift the cooling shroud away from the system.
46
Installing the cooling shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: For proper seating of the cooling shroud in the chassis, ensure that the cables inside the
system are routed through the cable routing latch.
1. Position the cooling shroud by aligning the cooling-shroud guide slots with the cooling-shroud
guide screws on the system board.
2. Lower the cooling shroud into the chassis until all edges are secured to the system board.
When firmly seated, the memory socket numbers marked on the cooling shroud align with the
respective memory sockets.
3. Close the system.
4. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
System memory
Your system supports DDR3 unbuffered ECC DIMMs. It supports DDR3 and DDR3L voltage specifications.
Memory bus operating frequency can be 1600 MT/s or 1333 MT/s, depending on:
47
Memory channels are organized as follows:
The following table shows the memory populations and operating frequencies for the supported
configurations.
DIMM type DIMMs populated/ Operating frequency (in MT/s) Maximum DIMM rank/channel
channel
1.35 V
UDIMM ECC 1 1333, 1600 Dual rank
This system supports Flexible Memory Configuration, enabling the system to be configured and run in
any valid chipset architectural configuration. The following are the recommended guidelines for best
performance:
NOTE: 1R and 2R in the following table indicates single- and dual-rank DIMMs respectively.
48
Table 1. Memory configurations
System capacity DIMM size (in Number of DIMM rank, organization, DIMM slot
(in GB) GB) DIMMs and frequency population
4 4 1 1R, x8, 1333 MT/s, 1
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. Remove the cooling shroud.
4. Locate the appropriate memory-module socket(s).
5. To release the memory module from the socket, simultaneously press the ejectors on both ends of
the memory module socket.
CAUTION: Handle each memory module only on the card edges, making sure not to touch
the middle of the memory module or metallic contacts. To avoid damaging the memory
module, handle only one memory module at a time.
6. Remove the memory module.
7. Install the cooling shroud.
8. Close the system.
9. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
49
Figure 18. Removing the memory module
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
2. Open the system.
3. Remove the cooling shroud.
4. Locate the memory-module sockets.
CAUTION: Handle each memory module only by the card edges, making sure not to touch
the middle of the memory module or metallic contacts. To avoid damaging the memory
module, handle only one memory module at a time.
5. Press the ejectors on the memory module socket down and out to allow the memory module to be
inserted into the socket.
6. Align the memory-module's edge connector with the alignment key of the memory-module socket,
and insert the memory module in the socket.
CAUTION: To prevent damage to the memory-module socket during installation, apply
pressure at both ends of the memory module evenly. Do not apply pressure to the center of
the memory module.
NOTE: The memory-module socket has an alignment key that allows you to install the memory
module in the socket in only one orientation.
7. Press down on the memory module with your thumbs until the memory module snaps into place.
8. Repeat step 4 through step 7 of this procedure to install the remaining memory modules.
9. Replace the cooling shroud.
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10. Close the system.
11. Reconnect the system to the electrical outlet and turn on the system, including any attached
peripherals.
12. Press <F2> to enter the System Setup, and check the memory settings.
The system should have already changed the value to reflect the newly installed memory.
13. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
step 4 through step 7 of this procedure, checking to ensure that the memory modules are firmly
seated in their sockets.
14. Run the appropriate diagnostic test.
For more information, see Using system diagnostics.
NOTE: The internal USB connector (INT_USB1) is located on the system board.
51
Removing and installing the internal USB key
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. Locate the USB connector (INT_USB) on the system board.
4. If installed, remove the USB key.
5. Insert the USB key into the USB connector.
6. Close the system.
7. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
8. Enter the System Setup and verify that the USB key is detected by the system.
NOTE: If you are installing an expansion card, purchase and install fan 3.
52
• PERC H310/H710/H810
NOTE: When you install a PERC card, connect the data and power cables to the hard drive using a
PERC card cable adapter.
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. Disconnect any cables connected to the expansion card or expansion-card riser.
4. Lift and rotate the expansion-card latch.
5. Hold the expansion card by its edges and slide the card out to remove it from the connector on the
expansion-card riser.
6. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal
Communications Commission (FCC) certification of the system. The brackets also keep dust
and dirt out of the system and aid in proper cooling and airflow inside the system.
7. Close the system.
8. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
53
Figure 21. Removing and installing the expansion card on the riser
54
Removing the expansion-card riser
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. If installed, remove the expansion card from the riser.
For more information, see Removing an expansion card.
4. Press the release tab and lift the expansion-card riser from the connector on the system board.
5. Close the system.
6. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
55
Installing the expansion-card riser
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Align the expansion-card riser with the connector and the guide pins on the system board.
2. Lower the expansion-card riser into place until the expansion-card riser is fully seated in the
connector.
3. If applicable, reinstall the expansion card into the expansion-card riser.
For more information, see Installing an expansion card.
4. Close the system.
5. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
6. Install any device drivers required for the card as described in the documentation for the card.
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Disconnect the Ethernet cable from the iDRAC7 Enterprise card connector on the system back panel.
3. Open the system.
4. If installed, remove the expansion card from the expansion-card slot.
5. Disconnect any cables connected to the iDRAC7 Enterprise card.
6. Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the
card off the standoffs.
As the card releases from the standoffs, the connector under the card disengages from the system
board connector.
7. Slide the card away from the back of the system until the RJ-45 connector is clear of the back panel,
then lift the card out of the chassis.
8. If applicable, reinstall the expansion card.
9. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card latch.
56
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal
Communications Commission (FCC) certification of the system. The brackets also keep dust
and dirt out of the system and aid in proper cooling and airflow inside the system.
10. Replace the plastic filler plug over the port on the system back-panel.
11. Close the system.
12. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
57
9. If applicable, connect cables to the iDRAC7 Enterprise card.
10. Close the system.
11. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
12. Install any device drivers required for the card as described in the documentation for the card.
System battery
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet and peripherals.
2. Open the system.
3. Locate the battery socket.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector
while installing or removing a battery.
4. Pull the release pin back and lift the system battery out of the battery connector.
5. To install a new system battery, pull the release pin back and slide the system battery into the battery
connector.
6. Close the system.
7. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals
8. Enter the System Setup to confirm that the battery is operating properly.
9. Enter the correct time and date in the System Setup Time and Date fields.
10. Exit the System Setup.
58
Figure 24. Replacing the system battery
Processor
1. Before upgrading your system, download the latest system BIOS version from dell.com/support and
follow the instructions included in the compressed download file to install the update on your
system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet. When disconnected from AC power, press and hold the power button for three
seconds to fully drain the system of stored power prior to removing the cover.
3. Open the system.
4. Remove the cooling shroud.
WARNING: The heat sink and processor are hot to the touch for some time after the system
has been powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the
processor. The heat sink is necessary to maintain proper thermal conditions.
5. Using the #2 Philips screwdriver, loosen one heat-sink retention screw that secures the heat sink to
the system board.
6. Wait 30 seconds for the heat sink to loosen from the processor and remove the screw diagonally
opposite the first screw.
7. Repeat steps 5 and 6 for the other pair of screws.
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8. Lift the heat sink away from the processor and set the heat sink aside.
CAUTION: The processor is held in its socket under strong pressure. Be aware that the
release lever can spring up suddenly if not firmly grasped.
9. Position your thumb firmly over the processor socket-release lever and release the lever from the
locked position by pushing down and out from under the tab. Rotate the lever upward.
10. Rotate the processor shield upward and out of the way.
CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to
bend the pins in the socket when removing the processor out of the socket.
11. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the
new processor.
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Figure 26. Removing and installing a processor
NOTE: After removing the processor, place it in an antistatic container for reuse, return, or
temporary storage. Do not touch the bottom of the processor. Touch only the side edges of
the processor.
1. Before upgrading your system, download the latest system BIOS version from dell.com/support and
follow the instructions included in the compressed download file to install the update on your
system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet. When disconnected from the power source, press and hold the power button for
three seconds to fully drain the system of stored power prior to removing the cover.
3. Open the system.
4. Remove the cooling shroud.
61
WARNING: The heat sink and processor are hot to the touch for some time after the system
has been powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the
processor. The heat sink is necessary to maintain proper thermal conditions.
5. Remove the heat sink and processor.
6. Unpack the new processor.
7. Align the processor with the socket keys on the ZIF socket.
CAUTION: Positioning the processor incorrectly can permanently damage the system board
or the processor. Be careful not to bend the pins in the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned
correctly, it engages easily into the socket.
8. With the release lever on the processor socket in the open position, align the notches on the
processor with the socket keys and set the processor lightly in the socket.
9. Close the processor shield by sliding it under the retention screw until it locks into place.
10. Press the release lever down and then move it inward to secure it with the retention hook.
11. Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact
with and contaminating the processor socket.
12. Open the grease applicator included with your processor kit and apply all of the thermal grease in
the applicator to the center of the topside of the new processor.
13. Place the heat sink on the processor.
14. Using a #2 Phillips screwdriver, tighten the heat-sink retention screws.
NOTE: Tighten the screws diagonally opposite to each other. Do not over-tighten the heat sink
retention screws when installing the heat sink. To prevent over-tightening, tighten the heat sink
retention screw until resistance is felt, and stop once the screw is seated.
15. Install the cooling shroud.
16. Close the system.
17. Reconnect your system and peripherals to their electrical outlets, and turn on the system.
18. Press <F2> to enter the System Setup and check that the processor information matches the new
system configuration.
19. Run the system diagnostics to verify that the new processor operates correctly.
62
Removing the power supply unit
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
63
7. P4 power cable
System board
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
2. If installed, remove the front bezel.
3. Open the system.
4. Remove the following:
a. cooling shroud
WARNING: The memory modules are hot to the touch for some time after the system has
been powered down. Allow time for the memory modules to cool before handling them.
Handle the memory modules by the card edges and avoid touching the components.
b. memory modules
c. cooling fan cables
d. expansion cards and expansion-card risers
WARNING: The heat sink is hot to touch for some time after the system has been powered
down. Ensure that you do not touch the heat sink while removing the system board.
e. heat sink and processor
5. Disconnect all other cables from the system board.
64
CAUTION: Take care not to damage the system identification button while removing the
system board from the chassis.
6. Remove the screws on the system board and slide the system board toward the front of the system.
CAUTION: Do not lift the system board by holding a memory module, processor, or other
components.
7. Hold the system board by its edges and lift the system board out of the chassis.
CAUTION: Do not lift the system board by holding a memory module, processor, or other
components.
CAUTION: Take care not to damage the system identification button while placing the
system board into the chassis.
2. Hold the system board by its edges and angle it toward the back of the chassis.
65
3. Lower the system board into the chassis till the connectors at the back of the system board align
with the slots on the rear wall of the chassis, and the screw holes on the system board align with the
holes on the chassis.
4. Install the screws that secure the system board to the chassis.
NOTE: The cooling shroud retention screws cannot be interchangeably used with the other
screws.
5. Replace the following:
a. heat sink and processor
b. expansion-card riser
c. expansion card
d. cooling fan cables
e. memory modules
f. cooling shroud
6. Reconnect all cables to the system board.
NOTE: Ensure that the cables inside the system are routed through the cable routing latch.
7. Close the system.
8. If applicable, install the front bezel.
9. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
10. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's
Guide at Dell.com/esmmanuals.
66
4
Troubleshooting your system
Safety first—for you and your system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
For all other startup issues, note the system messages that appear on the screen.
If the tests run successfully, the problem is not related to video hardware.
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Troubleshooting a USB device
Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7.
1. Disconnect the keyboard and mouse cables from the system briefly and reconnect them.
2. Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.
3. If the problem is resolved, restart the system, enter the System Setup, and check if the non-
functioning USB ports are enabled.
4. Replace the keyboard/mouse with another working keyboard/mouse.
5. If the problem is resolved, replace the faulty keyboard/mouse.
6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB
devices attached to the system.
7. Power down all attached USB devices and disconnect them from the system.
8. Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB
ports are enabled on the Integrated Devices screen, in the System Setup options.
If your keyboard is not functioning, you can also use remote access. If the system is not accessible,
reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.
9. Reconnect and power on each USB device one at a time.
10. If a device causes the same problem, power down the device, replace the USB cable with a known
good cable, and power up the device.
Troubleshooting a NIC
1. Run the appropriate diagnostic test. See Using system diagnostics for available diagnostic tests.
2. Reboot the system and check for any system messages pertaining to the NIC controller.
3. Check the appropriate indicator on the NIC connector:
• If the link indicator does not light, check all cable connections.
• If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
• If applicable, change the auto negotiation setting.
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• Use another connector on the switch or hub.
4. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's
documentation.
5. Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices
screen.
6. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission
speed and duplex. See the documentation for each network device.
7. Ensure that all network cables are of the proper type and do not exceed the maximum length.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Disassemble components from the system:
• Hard drives
• Hard-drive backplane
• USB memory key
• Cooling shroud
• Expansion-card risers (if present)
• Expansion cards
• Power supply(s)
• Cooling-fan assembly (if present)
• Cooling fans
• Processor(s) and heat sink(s)
• Memory modules
4. Let the system dry thoroughly for at least 24 hours.
5. Reinstall the components you removed in step 3.
6. Close the system.
7. Turn on the system and attached peripherals.
If the system does not start properly, see Getting help.
8. If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed.
9. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
69
Troubleshooting a damaged system
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Ensure that the following components are properly installed:
• Cooling shroud
• Expansion-card risers (if present)
• Expansion cards
• Power supply(s)
• Cooling-fan assembly (if present)
• Cooling fans
• Processor(s) and heat sink(s)
• Memory modules
• Hard-drive carriers
• Hard-drive backplane
4. Ensure that all cables are properly connected.
5. Close the system.
6. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
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NOTE: Some software may cause the system time to speed up or slow down. If the system seems
to operate normally except for the time kept in the System Setup, the problem may be caused by
software rather than by a defective battery.
• System cover, cooling shroud, EMI filler panel, memory-module blank, or back-filler bracket is
removed.
• Ambient temperature is too high.
• External airflow is obstructed.
• A cooling fan is removed or has failed.
• The expansion card installation guidelines have not been followed.
71
If the problem persists, see Getting help.
1. If the system is operational, run the appropriate diagnostic test. See Using System Diagnostics for
available diagnostic tests.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
2. If the system is not operational, turn off the system and attached peripherals, and unplug the system
from the power source. Wait at least 10 seconds and then reconnect the system to power.
3. Turn on the system and attached peripherals and note the messages on the screen.
If an error message is displayed indicating a fault with a specific memory module, go to step 12.
4. Enter the System Setup and check the system memory setting. Make any changes to the memory
settings, if needed.
If the memory settings match the installed memory but a problem is still indicated, go to step 12.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system.
7. Check the memory channels and ensure that they are populated correctly.
8. Reseat the memory modules in their sockets.
9. Close the system.
10. Enter the System Setup and check the system memory setting.
If the problem is not resolved, proceed with the next step.
11. Open the system.
12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace
the module with a known good memory module.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first
DIMM socket with a module of the same type and capacity.
If an error message is displayed on the screen, this may indicate a problem with the installed DIMM
type(s), incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to
resolve the problem. For more information, see General Memory Module Installation Guidelines.
14. Close the system.
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the
front of the system.
16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module
installed.
If the problem persists after all memory modules have been checked, see Getting help.
72
Troubleshooting an internal USB key
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Enter the System Setup and ensure that the USB key port is enabled on the Integrated Devices
screen.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Remove the system cover.
4. Locate the USB key and reseat it.
5. Install the system cover.
6. Turn on the system and attached peripherals and check if the USB key is functioning.
7. If the problem is not resolved, repeat step 2 and step 3.
8. Insert a different USB key that you know works properly.
9. Install the system cover.
Troubleshooting an SD card
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch
is turned on then the SD card is not writeable.
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled.
2. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
3. Open the system.
CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the System Setup, you must follow the instructions in step 4 through step 7
to avoid loss of data.
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the
system. On the next reboot, the system displays a message indicating the failure.
4. If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new
SD card.
5. If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD
card in SD card slot 2 and proceed to step 7.
6. Remove the card present in SD card slot 2 and insert it into SD card slot 1.
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7. Insert the new SD card into SD card slot 2.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy
mode is enabled.
11. Check if the SD card is functioning properly.
If the problem persists, see Getting help.
1. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the
following steps:
a. Reboot the system and press <F10> during system startup to run the Lifecycle Controller, and
then run the Hardware Configuration wizard to check the RAID configuration.
See the Lifecycle Controller documentation or online help for information on RAID configuration.
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b. Ensure that the hard drive(s) are configured correctly for the RAID array.
c. Take the hard drive offline and reseat the drive.
d. Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the required device drivers for your controller card are installed and are configured
correctly. See the operating system documentation for more information.
4. Reboot the system and enter the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
If the problem persists, try troubleshooting the expansion cards or see Getting help.
1. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Ensure that each expansion card is firmly seated in its connector.
5. Close the system.
6. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
7. Open the system.
8. Remove all expansion cards installed in the system.
9. Close the system.
10. Run the appropriate diagnostic test. For more information, see Using system diagnostics .
If the tests fail, see Getting help.
11. For each expansion card you removed in step 8, perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
b. Open the system.
c. Reinstall one of the expansion cards.
d. Close the system.
e. Run the appropriate diagnostic test. For more information, see Using system diagnostics .
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Troubleshooting the processor
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Run the appropriate diagnostics test. See Using system diagnostics for available diagnostic tests.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Ensure that the processor and heat sink are properly installed.
5. Close the system.
6. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
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Using system diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for
technical assistance. The purpose of running system diagnostics is to test your system hardware without
requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service
and support personnel can use the diagnostics results to help you solve the problem.
The embedded system diagnostics provides a set of options for particular device groups or devices
allowing you to:
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System diagnostics controls
Menu Description
Event log Displays a time-stamped log of the results of all tests run on the system. This is
displayed if at least one event description is recorded.
For information about Embedded System Diagnostics, see the ePSA Diagnostics Guide (Notebooks,
Desktops and Servers) at Dell.com/support/home.
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6
Jumpers and connectors
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System board connectors
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Item Connector Description
16 ODD/SATA_E ODD/SATA connector E
17 CPU Processor
1. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
2. Open the system.
3. Move the jumper on the system-board jumper from pins 4 and 6 to pins 2 and 4.
4. Close the system.
The existing passwords are not disabled (erased) until the system boots with the Jumper on pins 2
and 4. However, before you assign a new system and/or setup password, you must move the jumper
back to pins 4 and 6.
NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the
system disables the new password(s) the next time it boots.
5. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
6. Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
7. Open the system.
8. Move the jumper on the system-board jumper from pins 2 and 4 to pins 4 and 6.
9. Close the system.
10. Reconnect the system to the electrical outlet and turn the system on, including any attached
peripherals.
11. Assign a new system and/or setup password.
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7
Technical specifications
Processor
Processor type Intel Core i3-4130 and Core i3-4330
processorproduct family
Expansion bus
Bus type PCI Express Generation 3
Expansion slots using riser card One half-height, full-length x16 link
Memory
Architecture 1600 MT/s or 1333 MT/s unbuffered Error
Correcting Code (ECC) DIMMs
Minimum RAM 4 GB
Maximum RAM 32 GB
Drives
Hard drives Up to two 3.5 inch Enterprise Class and Entry
Class SATA, SAS, or Nearline SAS hard drives, or
Connectors
Back
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Connectors
Serial 9-pin, DTE, 16550-compatible
Front
Internal
Environmental
NOTE: For additional information about environmental measurements for specific system
configurations, see dell.com/environmental_datasheets.
Temperature
Humidity Percentage 10% to 80% Relative Humidity with 29 °C (84.2 °F) maximum dew point.
Range
Relative humidity
Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be
non-condensing at all times.
Maximum vibration
Storage 1.88 Grms at 10 Hz to 500 Hz for 15 minutes (all six sides tested).
Maximum shock
Operating One shock pulse (one pulse each side of the system) of 31 G for 2.6 ms in
the operational orientation.
Storage Six consecutively executed shock pulses in the positive and negative x, y, and
z axes (one pulse on each side of the system) of 71 G for up to 2 ms.
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Environmental
Six consecutively executed shock pulses in the positive and negative x, y, and
z axes (one pulse on each side of the system) of 32 G faired square wave
pulse with velocity change at 270 inches/second (686 centimeters/second).
Maximum altitude
≤ 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547 ft) above 950 m
(3,117 ft).
Particulate contamination
NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from
particulates and gaseous contamination. If it is determined that levels of particulates or gaseous
pollution are beyond the limits specified below and are the reason for the damage and/or failures
to your equipment, it may be necessary for you to re-mediate the environmental conditions that
are causing the damage and/or failures. Re-mediation of environmental conditions will be the
responsibility of the customer.
Air filtration NOTE: Applies to data center environments only. Air filtration
requirements do not apply to IT equipment designed to be used outside
a data center, in environments such as an office or factory floor.
Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a
95% upper confidence limit.
NOTE: Air entering the data center must have MERV11 or MERV13
filtration.
Conductive dust NOTE: Applies to data center and non-data center environments.
Corrosive dust NOTE: Applies to data center and non-data center environments.
Gaseous contamination
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System messages
NOTE: If you receive a system error message not listed here, check the documentation of the
application that was running when the message was displayed or the operating system's
documentation for an explanation of the message and recommended action.
ASR0000
Message The watchdog timer expired.
ASR0001
Message The watchdog timer reset the system.
ASR0002
Message The watchdog timer powered off the system.
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Error code Message information
ASR0003
Message The watchdog timer power cycled the system.
BAT0002
Message The system board battery has failed.
BAT0017
Message The <name> battery has failed.
Action Check system fans. If the problem persists, see Getting help.
CPU0000
Message CPU <number> has an internal error (IERR).
Details System Event Log and Operating System Logs may indicate
that the exception is external to the processor.
Action Review System Event Log and Operating System Logs. If the
issue persists, see Getting help.
CPU0001
Message CPU <number> has a thermal trip (over-temperature) event.
Action Review the logs for fan failures. If no fan failures are
detected, check inlet temperature (if available) and reinstall
processor heat sink. If the problem persists, see Getting
help.
CPU0005
Message CPU <number> configuration is unsupported.
CPU0010
Message CPU <number> is throttled.
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Error code Message information
CPU0023
Message CPU <number> is absent.
CPU0204
Message CPU <number> <name> voltage is outside of range.
Action
1. Turn off the system and remove input power for one
minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn on the system.
4. If the issue persists, see Getting help.
CPU0700
Message CPU <number> initialization error detected.
Action
1. Turn off the system and remove input power for one
minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn on the system.
4. If the issue persists, see Getting help.
CPU0701
Message CPU <number> protocol error detected.
Details System event log and operating system logs may indicate
that the exception is external to the processor.
Action
1. Check system and operating system logs for
exceptions. If no exceptions are found, continue.
2. Turn off the system and remove input power for one
minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting help.
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Error code Message information
CPU0702
Message CPU bus parity error detected.
Details System event log and operating system logs may indicate
that the exception is external to the processor.
Action
1. Check system and operating system logs for
exceptions. If no exceptions are found, continue.
2. Turn off the system and remove input power for one
minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting help.
CPU0703
Message CPU bus initialization error detected.
Details System event log and operating system logs may indicate
that the exception is external to the processor.
Action
1. Check system and operating system logs for
exceptions. If no exceptions are found, continue.
2. Turn off the system and remove input power for one
minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting help.
CPU0704
Message CPU <number> machine check error detected.
Details System event log and operating system logs may indicate
that the exception is external to the processor.
Action
1. Check system and operating system logs for
exceptions. If no exceptions are found, continue.
2. Turn off the system and remove input power for one
minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn on the system.
5. If the issue persists, see Getting help.
FAN0000
Message Fan <number> RPM is less than the lower warning
threshold.
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Error code Message information
Action Remove and reinstall the fan. If the issue persists, see
Getting help.
FAN0001
Message Fan <number> RPM is less than the lower critical threshold.
Action Remove and reinstall the fan. If the issue persists, see
Getting help.
HWC1001
Message The <name> is absent.
HWC2003
Message The storage <name> cable is not connected, or is
improperly connected.
HWC2005
Message The system board <name> cable is not connected, or is
improperly connected.
MEM0000
Message Persistent correctable memory errors detected on a
memory device at location(s) <location>.
MEM0001
Message Multi-bit memory errors detected on a memory device at
location(s) <location>.
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Error code Message information
MEM0007
Message Unsupported memory configuration; check memory device
at location <location>.
MEM0701
Message Correctable memory error rate exceeded for <location>.
MEM0702
Message Correctable memory error rate exceeded for <location>.
MEM1205
Message Memory mirror redundancy is lost. Check memory device at
location(s) <location>.
MEM1208
Message Memory spare redundancy is lost. Check memory device at
location <location>.
MEM8000
Message Correctable memory error logging disabled for a memory
device at location <location>.
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Error code Message information
PCI1302
Message A bus time-out was detected on a component at bus <bus>
device<device> function <func>.
PCI1304
Message An I/O channel check error was detected.
PCI1308
Message A PCI parity error was detected on a component at bus
<bus>device<device>function <func>.
PCI1320
Message A bus fatal error was detected on a component at bus
<bus>device<device>function <func>.
PCI1342
Message A bus time-out was detected on a component at slot
<number>.
PCI1348
Message A PCI parity error was detected on a component at slot
<number>.
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Error code Message information
PCI1360
Message A bus fatal error was detected on a component at slot
<number>.
PST0128
Message No memory is detected.
PST0129
Message Memory is detected, but is not configurable.
RFM1008
Message Failure detected on Removable Flash Media <name>.
Action Reseat the flash media. If the problem persists, see Getting
help.
RFM1014
Message Removable Flash Media <name> is write protected.
SEC0031
Message The chassis is open while the power is on.
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Error code Message information
SEC0033
Message The chassis is open while the power is off.
Details The chassis was opened while the power was off. System
security may have been compromised.
SEL0006
Message All event logging is disabled.
Details This message is displayed when all event logging has been
disabled by the user.
SEL0008
Message Log is full.
Details When the event log is full, additional events are not written
to the log. Older events may be overwritten and lost. This
message may also appear if the user disabled event logging.
SEL0012
Message Could not create or initialize the system event log.
Details If the system event log fails to initialize, platform status and
failure events are not captured. Some management
software do not report platform exceptions.
SEL1204
Message An unknown system hardware failure detected.
Details If the system event log failed to initialize, platform status and
failure events are not captured. Some management
software do not report platform exceptions.
TMP0118
Message The system inlet temperature is less than the lower warning
threshold.
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Error code Message information
TMP0119
Message The system inlet temperature is less than the lower critical
threshold.
TMP0120
Message The system inlet temperature is greater than the upper
warning threshold.
TMP0121
Message The system inlet temperature is greater than the upper
critical threshold.
Warning messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a hard drive, a message warns you that you may lose all
data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing
y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more
information, see the documentation that accompanied the operating system or application.
Diagnostic messages
The system diagnostic utilities may issue messages if you run diagnostic tests on your system. For more
information about system diagnostics, see Using system diagnostics.
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Alert messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
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9
Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an
active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer-service issues:
1. Go to Dell.com/support.
2. Select your country from the drop-down menu on the bottom right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
Documentation feedback
Click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to
send your feedback.
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Quick Resource Locator
Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to
videos. This can be done by visiting Dell.com/QRL or by using your smartphone and a model specific
Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the
following image.
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