648 Commander Wrapper UserGuide
648 Commander Wrapper UserGuide
648 Commander Wrapper UserGuide
Commander
Automatic Wrapper
User’s Guide
64058950
R07
©2012 Mettler-Toledo, LLC
No part of this manual may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying and recording, for any purpose without the express written
permission of Mettler-Toledo, LLC
U.S. Government Restricted Rights: This documentation is furnished with Restricted Rights.
METTLER TOLEDO®
Attention: Retail Quality Manager - MTWR
Customer Feedback
METTLER TOLEDO
1900 Polaris Parkway
Columbus, Ohio 43240
METTLER TOLEDO® is a registered trademark of Mettler-Toledo, LLC
©2012 Mettler-Toledo, LLC
Printed in USA
Mettler-Toledo, LLC
Retail Quality Manager - MTWR
P.O. Box 1705
Columbus, OH 43216
USA
Introduction
This publication is provided solely as a guide for individuals who have received Technical Training in
servicing the METTLER TOLEDO product.
Information regarding METTLER TOLEDO Technical Training may be obtained by writing to:
Mettler-Toledo, LLC
1900 Polaris Parkway
Columbus, Ohio 43240
(614) 438-4511
FCC Notice
This device complies with Part 15 of the FCC Rules and the Radio Interference Requirements of the
Canadian Department of Communications. Operation is subject to the following conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at their own expense.
64058950 04/08 Tray size update (ch4); Fusion GUI update (ch 6)
Rev 01
64058950 3/11 General updates to all chapters for Version 4.2 OS.
Rev 05 Updated screens in chapter 6 and added Linux
information throughout. Updated Tray Ref Charts in
Chapter 4.
64058950 2/12 LLC Name change and updated photos in Chapter 1 &
Rev 06 2.
64058950 4/12 Updates for Fusion 4.3 and 4.4. Updated warning labels
Rev 07 to current ANSI standards.
Disposal
In conformance with the European Directive 2002/96/EC on Waste Electrical and
Electronic Equipment (WEEE) this device may not be disposed of in domestic waste.
This also applies to countries outside the EU, per their specific requirements.
Please dispose of this product in accordance with local regulations at the collecting
point specified for electrical and electronic equipment.
If you have any questions, please contact the responsible authority or the distributor
from which you purchased this device. Should this device be passed on to other parties
(for private or professional use), the content of this regulation must also be related.
Thank you for your contribution to environmental protection.
Contents
1 Overview .........................................................................................1-1
Introduction ........................................................................................................................1-1
General Specifications .........................................................................................................1-2
2 Operation ........................................................................................2-1
System Power Up ................................................................................................................2-1
317 Printer .........................................................................................................................2-2
Safety Shut-offs...................................................................................................................2-3
Stop Switch ...............................................................................................................2-4
Normal Shut-down ...............................................................................................................2-4
4 Trays ...............................................................................................4-1
Loading the Trays ................................................................................................................4-1
Tray Specifications ..............................................................................................................4-2
Tray Reference Chart – 11” Film ..........................................................................................4-3
Tray Reference Chart – 13” Film ..........................................................................................4-4
5 Printers ...........................................................................................5-1
Introduction ........................................................................................................................5-1
Loading Labels - 317 ...........................................................................................................5-2
Loading Labels – 710 ..........................................................................................................5-5
8 Troubleshooting ...............................................................................8-1
Printer Troubleshooting .......................................................................................................8-1
No Label Prints ..........................................................................................................8-1
Pick/Apply Problems ..................................................................................................8-1
Label Placement Varies ..............................................................................................8-2
Label Applicator Won’t Turn Labels ..............................................................................8-2
Light/Mottled Print ......................................................................................................8-2
Extra Labels Print .......................................................................................................8-3
Incorrect Label Indexing ..............................................................................................8-3
Wrapper Troubleshooting .....................................................................................................8-4
Film Tears or Tracks Poorly .........................................................................................8-4
Gaps in Film, Poor or No Overwrap ..............................................................................8-4
Not Picking Film ........................................................................................................8-4
Error Logs ...........................................................................................................................8-5
Controller Error Log ....................................................................................................8-5
Wrapper System Error Log ..........................................................................................8-6
Wrapper Status Screens ......................................................................................................8-7
Commander Error Codes.............................................................................................8-7
Commander Help.....................................................................................................8-13
Remote Access Assistance ........................................................................................8-13
1 Overview
Introduction
The METTLER TOLEDO Commander is an integrated prepack wrapper and labeling
system designed to wrap items pre-placed into food grade trays. The Commander
consists of three components: Model 648 Automatic Wrapper, Commander Controller
Module, and Printer(s). The Commander system supports up to three printers for Data
labels, DayGlo labels, and bottom labels.
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METTLER TOLEDO® Commander User's Guide
General Specifications
The Commander wrapper is not designed to wrap loose and/or liquid products. This unit
is not intended for washdown or hazardous area operation, or for operation in
environments of extreme dust, heat, cold, or humidity.
1-2
Chapter 2: Operation
System Power Up
2 Operation
System Power Up
There are two power switches on the Commander wrapper. The wrapper power switch
(1) controls power to the wrapper electrical components and the printers. The controller
power switch (2) is independent of the wrapper power switch and controls power only
to the controller (3). Shown below are the power switch locations.
2
Controller
Switch
3
Wrapper
Power Switch
Remove any items from the infeed belts and keep hands clear of the machine
infeed and discharge areas.
Turn the wrapper power switch to ON (1). Lift the top cover and turn the controller
power switch (2) on. Check the printer(s) to make sure the LED on the front is
green. If not open the door and check the printer’s power switch to make sure it is
on.
After the Commander application starts, press the START button on the controller
(3). The machine will initiate a Self Test and the belts and conveyors are in motion.
Allow the sealing belt to reach programmed temperature before starting to wrap. To
view the current temperature, press the Wrapper button on the controller. Adjust the
temperature if needed. The temperature will display highlighted in blue if the belt is
too cold and in red if the belt is too hot. When the belt reaches the assigned
temperature the field will not be highlighted.
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METTLER TOLEDO® Commander User's Guide
317 Printer
The printer’s LED on the front of the unit will indicate the current
status.
The 317 printer has a power switch located behind the side cover. It should be left ON
for normal operation. The wrapper power switch will disconnect power to all of the
printers.
If the controller reports a printer communication error, you can sometimes clear the error
by turning the printer power switch off and then back to on. In this case, you may have
to reset the printer using the reset printer function on the Operations Menu (version 4.2
and later).
2-2
Chapter 2: Operation
Safety Shut-offs
Safety Shut-offs
The Commander has three safety interlocks and one Stop Switch. All will stop operation
of the unit if they are actuated. A safety interlock is located at the Infeed using
photoeyes. Two are triggered if the top covers on the Canopy or Conveyor are opened.
The Stop Switch is actuated by manually pushing it down with the palm of your hand.
Infeed Safety
Sensors
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METTLER TOLEDO® Commander User's Guide
Stop Switch
The Commander will stop all wrapper movement
immediately when the Stop Switch is pressed
down.
Normal Shut-down
The Wrapper Power Switch on the front of the Commander will turn off power to the
wrapper electronics and the printers.
Controller
Switch
Wrapper
Power Switch
The Controller Switch is separate from the Wrapper Power Switch. The Controller Switch
will perform a soft shut down of the operating system. The operating system can also be
shut down using the Setup – Shutdown System functions on the controller. When using
the machine daily, or for extended downtime, the following is recommended.
For daily use:
Turn the Wrapper Power Switch OFF.
Leave the Controller ON.
2-4
Chapter 3: Film Loading
Loading Instructions
3 Film Loading
Loading Instructions
The Commander is designed to work with either 11 inch (280mm) or 13 inch
(330mm) food-grade stretch film from 58 to 72 gauge. For a list of approved film
vendors, contact your Mettler Toledo representative. The film width of your choice will be
set up at installation time by a qualified technician. Loading film is easy and once
familiar with the machine, changing film will generally take less than a minute. To load
film, perform the following steps. The power can be left on while loading film.
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METTLER TOLEDO® Commander User's Guide
3-2
Chapter 3: Film Loading
Loading Instructions
3-3
METTLER TOLEDO® Commander User's Guide
3-4
Chapter 4: Trays
Loading the Trays
4 Trays
1. Trays must be sufficiently rigid and the item must be contained completely within
the dimensions of the tray.
2. Place the tray on the Infeed Belt against the black guide on the right side to start the
machine.
3. Proper placement is when the red LED dot (A) appears on the upper right hand
corner of the tray. Simultaneously, a short beep will sound when placement is
correct.
A
4. The tray must pass through the photoeyes before the next package can be placed
and weighed. Allow belts to stop before placing the next tray.
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METTLER TOLEDO® Commander User's Guide
Tray Specifications
All products must be completely contained in the trays. If a product overhangs the tray
damage can occur and the machine will not be able to properly wrap the product.
The trays must also be stiff enough to support the product properly. No water or liquid
can be in the tray.
The tray dimensions used by the Commander must fall within the following limits. When
the Commander is set up for 11 inch film, 10x14 trays are too large for the film and
cannot be used.
Tray Specifications with 13” and 11” Film
Maximum allowable dimensions will be less when using the machine with 11 inch film.
Some trays will require loading a certain way, landscape or portrait. Refer to the
following tray loading reference tables for 11 inch and 13 inch machines on the
following pages.
4-2
Chapter 4: Trays
Tray Reference Chart – 11” Film
4-3
METTLER TOLEDO® Commander User's Guide
s
4-4
Chapter 5: Printers
Introduction
5 Printers
Introduction
Thermal label printers on the Commander have a large label capacity and are designed
to print labels containing human-readable information, bar code symbols, and
graphics. Your system may have up to three printers installed, a Model 317 Price Label
Printer/Applicator, a Model 317 DayGlo Label Printer/Applicator, and a Model 710
Bottom Printer/Applicator.
The Model 317 price label applicator can apply 2.63 in. (67mm) wide labels with
lengths from 2.1 in. (53mm) to 4.2 in. (106mm).
The Model 317 DayGlo label applicator can apply 1.56 in. (40mm) wide labels
with lengths from 0.9 in. (23mm) to 1.5 in. (38mm).
The Model 710 Bottom Printer can print and apply labels from 2.4” minimum to
4.2” maximum lengths, up to 3” Wide.
The label print width range is from 1.57 in. (40mm) to 3.14 in. (80mm).
Model 317
DayGlo Label
Model 317
Printer
Data Label
Printer
Model 710
(Optional)
5-1
Commander User's Guide
5-2
Chapter 5: Printers
Loading Labels - 317
5-3
Commander User's Guide
5-4
Chapter 5: Printers
Loading Labels – 710
5-5
Commander User's Guide
5-6
Chapter 6: Controller - Touchscreen
Introduction
6 Controller - Touchscreen
Introduction
The Commander Controller features an easy-to-use touchscreen with an easy-to-use
user interface. Some examples of the Main and PLU screens are shown below.
Fusion Interface
Classic Interface
6-1
METTLER TOLEDO® Commander User's Guide
2
Main Screen
1
3
17
16 4
15
14
5
6
13
7
8
12 11 10 9
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Chapter 6: Controller - Touchscreen
PLU Screen
2 3 4
PLU Screen
1
19
5
18 8
17
9
16
10
15
11
14 13 12
1 Weight of the item (less the tare) if the PLU is sold by weight.
2 Tare is programmed into the PLU record. Touch to override the tare, if allowed in setup.
3 Unit Price is programmed into the PLU record. Touch to override (if allowed in setup).
4 Total Price of the item. When sold by weight, this is the unit price multiplied by the weight
of the item. Total Price is never operator accessible.
5 Pack Date uses the current date set in the controller. This will print on the label if it is
included in the label format.
6 Shelf Life is programmed into the PLU record. This date is used to show the date when the
item should not be sold anymore. This date will print on the label if it is included in the label
format. When the box is white, this date can be changed.
7 Use By Date is calculated based on the current Pack Date. The item should not be
consumed beyond this date. This date will print on the label if it is included in the label
format. When the box is a light background, this date can be changed.
8 Clear ends the transaction and returns the display to the Main Screen.
9 The Options button is used for temporary overrides to change various settings.
10 Help will appear on certain screens. When touched, this button will launch the Help system.
11 Print - prints the item label.
12 Landscape/Turn Label allows the user to modify the label’s orientation.
13 Place Label selects the location and orientation that the label will be placed on the
package.
14 Wrapper Control takes you to the Wrapper Control screen where you can modify various
settings of the wrapper itself, such as the tension and temperature of the film.
15 Total Packages, Total Weight, Run Total show any accumulated totals for the current run.
16 Family Pack is a macro that is setup to reduce the price when sold in larger quantities.
17 Rewrap flags the transaction as an item previously weighed and pulled from the case.
18 The Extra Text number is programmed into the PLU record so when the PLU is called, the
associated Extra Text is called. When the box is white, this can be changed.
19 Gross/Net indicator: When Net displays, this indicates a tare weight.
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METTLER TOLEDO® Commander User's Guide
Options Button
The Options button on the PLU Screen is used for the following temporary overrides.
Some items may not allow an override, depending on the system configuration.
The overrides can be enabled or disabled from the Transaction Screen Overrides
screen in the Service Scale Setup, as shown below. In order to allow the overrides, the
boxes must be checked.
Label Format
An alternate label format can be selected for this run using this override.
Grade
You can select another Grade for this run using the drop down menu.
Bottom Label Format
If configured, this is used to apply a bottom label to every package when used in
an automatic system with a bottom label applicator.
Satellite Graphic
If a Satellite Graphic is configured on the label, you can use this to override the
graphic used for this run, or disable it for this run.
Linked Graphic
If a linked graphic is configured on the label and in the PLU record, this can be
used to select another for this run.
DayGlo Graphic
If there is a DayGlo printer used, the programmed graphic can be changed for this
run. Select from a drop down list or using the Keypad enter the graphic’s
corresponding number.
Accumulator
A different accumulator for the totals information can be selected using this
function.
Run Total
Totals from the selected PLU’s current run are gathered based on weight, cost, and
number of packages. These are displayed on the PLU Edit Screen. They can be
printed on a “Run Totals” label if needed. In order to print the Run Totals label, the
format must be set up from in the Label Printer Setup screens.
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Chapter 6: Controller - Touchscreen
PLU Screen
Print Inhibits
Select the Print Inhibits button from the Options screen to select what items not to
print on a label for this transaction. When checked, the item will not print on the
label.
Tare Selector
If the tare is forced or when the tare field is pressed, you will be presented with a tare
selector window. You can over-ride the tare by entering the value, by placing the
package material on the platter and pressing Platter Tare, or by pressing the graphical
tare images (version 4.2 and later). Graphical Tare is enabled in Setup/Scale Settings.
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METTLER TOLEDO® Commander User's Guide
The green arrow (1) shows the edge of the package the offset is applied to. The red
letter A (2) indicates the orientation of the label graphics.
You can select a landscape or portrait package orientation. Then click on one of the
squares to assign where the label will be applied. A label will appear when the box is
pressed and by pressing the box again, it will rotate the label 90° with each press.
Note: Depending on which label orientation has been selected, the 317 printer(s) may
need to be manually positioned when changing from landscape to portrait modes.
Once label placement has been selected, if a package is going to be inserted
Landscape rather than Portrait checking the Turn Label button on the PLU screen will
adjust label placement accordingly. The label will be placed in the location regardless of
package orientation.
Edge Offset
Edge Offset shows the numeric value of where the label will begin from the edge of the
package. Default is 25.
Th
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Chapter 6: Controller - Touchscreen
PLU Pricing Modes
By-Weight PLU
Examples of products sold by weight are meats, cheese, poultry, and produce. By-
Weight items can be priced in three ways:
Priced "Per Pound" or “Per kg” - Typically weighed items are priced by lb or kg. The
weight multiplied by the unit price equals the total price of the product to the
customer.
Priced "Per Fraction of a Pound" or “Per Fraction of a KG” (fractional) - The item
may also be priced by the fraction of the lb or kg (where legal and desired). Pricing
per 1/4 pound/kg and per 1/2 pound/kg are available.
"Pounds for" or “KG for” price - The PLU may be sold using a price mode of a
certain amount of weight for a fixed value. (ex: 2 pounds for $1.00).
By-Count PLU
Examples of items normally sold by the count are cookies, donuts, rolls, bread, etc.
Example: 4 Apples for $1.69. The By-Count PLU allows the operator to use the wrapper
for a labeling operation. Pricing is entered as a certain quantity of items for a set price. If
the total weight for the items is needed, a weight field can be configured on the label to
print the weight of the items in addition to the By-Count information.
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METTLER TOLEDO® Commander User's Guide
From here, the Search screen will appear. Select the Department from the dropdown
menu (1). Then using the keyboard (2) type in the word, or portion of the word, you are
looking for and press the Search button (3). The returned search list is browsed via a
scroll bar.
2
3
This will return a list of any PLU in the database containing that word as part of a
keyword or description. Highlight the PLU by touching it. This will load the PLU into the
PLU Screen.
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Chapter 6: Controller - Touchscreen
Country of Origin Labeling (COOL)
Country of Origin
Labeling (COOL)
Country of Origin Labeling (COOL) is information assigned to a specific PLU that
designates where a product came from and the processing it went through.
If a COOL is associated with a PLU, you will be prompted to choose a preconfigured
COOL statement or, in some cases, create custom COOL statements prior to going on to
the PLU screen.
COOL associations are set up from the UC Editor. For more information on the COOL
setup procedure see the UC Line Software Technical Manual.
Preconfigured COOL
Statements
If a PLU is selected that has a forced COOL statement, the Preconfigured COOL
Declaration screen will appear. The Preconfigured COOL Declaration screen consists of:
Current COOL Text (1) – will display current text in use.
Default COOL Text (2) – will display the programmed default COOL text which will be
printed on the label.
Most Recently Used Text (3) – the COOL text statement that was last used on a
transaction.
List (4) of possible preconfigured text that can be applied to the selected PLU.
1
2
3
5
After selecting the text you wish to use, press Enter. You will continue onto the PLU
screen, where the COOL text area will be displayed (5).
If a COOL statement is configured, but it is not “forced” (meaning you are able to
complete a transaction without selecting a COOL statement to be printed on the label), a
No COOL button is available.
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METTLER TOLEDO® Commander User's Guide
Select No COOL if you wish to complete the transaction and have the label printed
without any COOL statement.
If the PLU selected has data that will allow the user to construct a custom COOL
statement, the Custom button is available as well.
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Chapter 6: Controller - Touchscreen
Country of Origin Labeling (COOL)
Custom COOL
Statements
Custom COOL statements are constructed from keywords or production steps and
country names. If a PLU record has custom COOL production steps and country names
associated with it, a Custom button will appear at the bottom of the Preconfigured
COOL Declaration screen.
Note: If there is no Preconfigured COOL text associated with the PLU, the user will be
immediately taken to the Custom COOL dialogs.
Select a Production Step (1) followed by a Country (2). Continue in that fashion until
satisfied with the new custom COOL declaration (view in the Custom COOL Text field on
the top of the screen).
Press the Done button when complete.
The Undo button will undo the last entry and you may continue to “undo” until all
countries and production steps are removed.
The Clear button will completely clear the custom declaration allowing a new
declaration to be built.
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METTLER TOLEDO® Commander User's Guide
Forced COOL
There is a field that can be set in the PLU record that indicates COOL is to be forced on
that PLU. There is also a setting within Service Scale Setup that enables forced COOL
on all transactions for that unit. When both of these are set, the Commander will not
allow a transaction to complete without COOL.
COOL PreText
COOL Pre-Text is a single text record associated with the PLU in the PLU record. It is not
changeable and is always printed on the label. A common use of pre-text is to identify if
seafood is farm raised or caught in the wild.
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Chapter 6: Controller - Touchscreen
Wrapper Control
Wrapper Control
You can access the Wrapper Control screen two ways: from the main screen by
pressing the Wrapper button or from the PLU screen by pressing the Wrapper Control
button.
From the Wrapper Control screen, you can regulate various wrapper settings as well as
view error logs.
OK C
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METTLER TOLEDO® Commander User's Guide
Mode Buttons
The Commander Wrapper can be set to one of four (4) modes (the active Mode will
appear with white text on a dark background):
Wrap Only – the package is wrapped only and will not be weighed or labeled.
Pre-Wrapped – the package will not be wrapped and will automatically be weighed and
labeled. By selecting this mode it is assumed the package is already wrapped.
Note: If you access the Wrapper Control screen using Wrapper button on the Main
screen, all the Mode buttons will appear gray and cannot be selected except for Wrap
Only. This is because for any wrapping mode other than “Wrap Only” you need a PLU
selected.
Done Button
If you access the Wrapper Control screen by using the Wrapper Control button on the
PLU screen, the Done button will begin to countdown from 10. If no selection or
changes have been made by the 1 count, it will automatically return to the PLU screen.
This prevents the wrapper from being left in the Wrapper Control screen while a PLU is
active.
The countdown will reset to 10 after each change made in the Wrapper Control screen.
Select the Done button when you have made your changes or at anytime during the
countdown to return to the PLU screen.
Note: the countdown does not occur if you enter from the Wrapper button on the Main
screen.
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Chapter 6: Controller - Touchscreen
Wrapper Control
Film Setting
Film Setting controls the tension of the film during the wrapping process. This ensures
a properly wrapped tray with the least amount of wrinkles. The Film Setting is accessed
by pressing the Wrapper Control button on the PLU screen or the Wrapper button on
the Main screen.
OK C
From the Wrapper Control screen, press a Film Setting appropriate to the type of
package being wrapped.
Note: the Commander can use two film sizes, 11” or 13”. This is set up at the time of
installation. To change the film size, contact your service office.
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METTLER TOLEDO® Commander User's Guide
When a change is made to the Film Tension, the field value background will change
color while the wrapper is adjusting to the new setting. The film tension usually adjusts
within a few seconds. When ready, the light background will be displayed again. Do not
send a package through the wrapper until the background color changes back.
OK C
Status
The Status field shows the current status of the Commander wrapper. If OK is not
displayed check the error logs and if needed contact a service technician.
Convey Package
The Convey Package button cycles the transfer and sealing belts, ejecting any
packages left on the belts.
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Chapter 6: Controller - Touchscreen
Wrapper Control
Film Temperature
There are three (3) fields that deal with the temperature of the belt and film.
Red background
indicates actual
5: Low Tension 13” C temperature is higher
than the set temperature.
OK C
C
5: Low Tension 13” C
OK C
C
Blue background
indicates actual
temperature is lower than
the set temperature.
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METTLER TOLEDO® Commander User's Guide
Error Logs
By clicking on Last 10 Errors or All Hardware Errors a new screen displaying the
current error logs will appear. This will either have just the last 10 errors detected by the
wrapper or all the errors since the last servicing depending on which error display was
selected. For further details see Chapter 8: Troubleshooting.
OK C
More Data
Clicking on More Data will display a screen with additional wrapper information.
Firmware Type
Firmware Type will display the model of the wrapper being used.
Firmware Version
Firmware Version will display the current version of wrapper being used.
Firmware Date
Firmware Date displays the date of release.
Wrapper ID Number
Wrapper ID Number will show the wrapper model identification number. This number
will be needed for all service calls.
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Chapter 6: Controller - Touchscreen
Wrapper Control
Center Clamp Run Distance
This displays the amount the Center Clamp pulled the film back wrapping the last
package.
Package Height
Package Height displays the detected height of the last package wrapped.
Package Width
Package Width displays the detected width of the last package wrapped.
Package Length
Package Length displays the the detected length of the last package wrapped.
Refresh
Use the Refresh button to refresh the wrapper information displayed.
Return
Use the Return button to return to Wrapper Control.
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METTLER TOLEDO® Commander User's Guide
Operations Menu
When you press the Operations button, the Operations screen will display. In this
screen you can perform the following functions.
Void Transactions
Use this feature to void previous transactions so your totals collection will remain
accurate. Highlight the transaction, and then click the Void button.
A dialog screen will appear to verify voiding the transaction. Click OK to confirm.
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Chapter 6: Controller - Touchscreen
Operations Menu
Verify Labels
This function is used if you wish to print labels of all or selected PLUs. The information
printed on the label is determined by the Verify Label Format selected.
Cutting Tests
The Cutting Test allows the operator to enter the primal weight and cost of a product.
Data collected during a Cutting Test can be used to produce a report detailing the
saleable yield of a primal cut. The operator can enter and exit the test at any time and
resume at a later date.
NOTE: the date is entered into the test To include bone and fat in the tests, the following two By-Weight PLU records should be
only when the PRINT key is touched. created:
Bone - Enter unit price as zero, Fat - Enter unit price as zero.
The Bone and Fat items run at zero price
will appear below the saleable yield line The controller will recognize the zero price non-saleable items and will split them from
on the report. the saleable items on the report. A third By-Weight PLU for miscellaneous trimmings can
also be created and included in the test.
After all of the items have been entered in the cutting test, everything should be weighed
and a label printed for each PLU. The test is complete when all items from the test
product are run.
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METTLER TOLEDO® Commander User's Guide
Measure Label
Measure Label is used to verify and reset the label size that is currently in the printer. Be
prepared to catch the labels as the printer feeds them while it is determining the size.
Reset Printer
The Reset Printer button will reset all attached printers. This can be used to recover from
a communication error or other types ot errors where a printer will not reset
automatically. (Software Version 4.2 HF5 or later).
For versions prior to 4.2, this function is accessed through Unit Setup, Serial Devices
Setup, by pressing the Refresh button.
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Chapter 6: Controller - Touchscreen
Setup
Setup
The Controller’s Setup screens are accessed by pressing the Setup button on the Main
screen. The Setup screen is shown below. To return to the Main screen, press the Return
button. Touch the other buttons to enter into the desired setup topics.
The following sections detail common functions available to the operator on the Setup
screen. Your particular unit may be configured differently than outlined in this chapter. A
password may be required to access setup so not all setup features may be available to
you. Refer to the UC Line Software Technical Manual for additional information.
Unit Setup
Unit Setup is used to select the default department, configure Special Price settings,
customize the screens, and select other special options. The Unit Setup screen is shown
below.
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METTLER TOLEDO® Commander User's Guide
Choose Department
This is the "home" department where this wrapper will be used. PLUs called from the
numeric keypad will be from this department.
Scale Mode
Select from the following modes of operation:
PrePack – Print on weight change only. Label will issue whenever an item is placed
on the infeed table only.
PrePack – Print by weight change or print key. Label will issue whenever an item is
placed on the infeed or anytime the Print button is pressed.
Price Settings
This selection defines the rules for rounding weight calculations, unit price, count, and
You will be asked to press the discounts.
calibration switch before you
will be allowed to make By Weight Prices: Select Rounding Method 0-4 below.
changes in this area. The By Weight Pricing Method: 0: Calculate Savings First and 1: Calculate Member
calibration switch may be Price First. When selecting "0", the dollars/cents saved value is calculated first, and
protected by a Weights and then the member total price is calculated. When selecting "1", the member total
Measures Seal. If this seal is
price is calculated first, and then the dollars/cents saved value is calculated. The
broken, the unit may require
certification again before use.
calculations apply only for the $/cents off the unit price for a By-Weight PLU.
By Weight Calculated Weight: Select Rounding Method 0-4 below.
Percentage Discount: Select Rounding Method 0-4 below.
By Count Prices: Select Rounding Method 0-4 below
Tare to Use
Select Tare 1 or Tare 2 fields to use as the default tare for this unit.
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Unit Setup
Accumulators Setup
Accumulators allow you to label a transaction as a specific type to allow for better
tracking of totals. This screen is used to select which accumulators to use, to Rename
the user accumulators, and to Set the Symbol that will print on the label when a user
accumulators is selected by the operator.
The “Rewrap(R)” and “Inventory(I)” are predefined and cannot be edited. However, you
can define three custom accumulators. When these accumulators are used, the symbol
in parentheses will print on the label as a flag. When creating custom labels, these
fields must be configured on the label. In addition, three custom accumulators can be
defined and the symbol used to flag these accumulators on the label and in the
database selected using the QWERTY keyboard (Set Symbol).
Void Available
If you wish to allow the operator to void a previous transaction, check this box. Leaving
the box unchecked does not allow voids by the operator.
Scale Settings
The Scale Settings button has multiple pages of settings for the scale application. These
settings can change the operation of the unit and should be set up only by a technician
or supervisor. Refer to the UC Line Software Technical Manual for details on this section.
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Eject Length
This is the position the label will stop at after printing. This setting is used primarily with
an automatic applicator to compensate for variances in printers and labels. For
example, this setting can be used to make label pickup easier for an automatic labeler
by moving the stop position out if the labels are sticking to the liner, or to move the label
stop back if they are falling off the liner prematurely. To move the label stop position
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Printer & Label Setup
farther out from the printer, increase this value. To move the stop position to stop
towards the printer, decrease this value. The default is 12.5 mm.
Image Offset
The Image offset is used to adjust the vertical position of the image printed on the label
(in millimeters). It is measured in mm from the rear gap sensor to the printer's print
head. Increasing the image offset value moves the printed image lower on the label and
increasing the value moves the image down on the label. (Default value: 0.0mm)
Label Width
The Label Width (in mm) is used to set the label parameters. The factory default is
64.0 mm.
Stripped Delivery
This box must be checked for automatic application of labels on the Commander
wrapper. Stripped delivery means the label is delivered for application stripped from the
liner. When this box is checked, the labels will be stripped from the liner and the takeup
motor will wind up the used liner on the takeup spool. When this box is not checked,
the takeup motor is disabled and the labels are installed to deliver the label and liner.
Inverted Delivery
When enabled (box checked) the label will be delivered with the opposite end first.
NF Label Format
Note: this feature is not available in an automatic system with an indexer as there is no
way to apply 2 labels. This entry defines whether a separate NF label will be generated
and, if so, what format to use.
Label Formats
By pressing the Label Format field, you enable the selection of prefabricated labels that
will suit various fields throughout the interface.
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Printer & Label Setup
Image Offset
The Image Offset (in mm) is used to raise or lower the printed image on the label. The
default is 0.0 mm. To raise the image on a label, lower the value. To lower the image
on a label, increase the value. For details, refer to Image Offset section in the Label
Printer setup.
Manual Mode Enabled
This feature is used when a package is weighed in manual mode. When checked, the
Dayglo label will print, but must be manually removed and applied each time a label
prints. When unchecked, no DayGlo label will print in manual mode.
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Image Offset
The Image Offset (in mm) is used to raise or lower the printed image on the label. The
default is 0.0 mm. To raise the image on a label, lower the value. To lower the image
on a label, increase the value. For details, refer to Image Offset section in the Label
Printer setup.
Label Width
This value is the width in millimeters of the current label stock.
Conveyor Speed
The value of inches per second speed should be set to 25.0 for the Commander.
Inverted Delivery
Used when a label stock is wound 180 degrees from the normal winding. The normal
delivery is the label will print bottom first. When Inverted Delivery is checked, the top of
the label will print first.
Manual Mode Enabled
Used when a package is weighed in manual mode. When checked, the bottom label
will print, but must be manually retrieved and applied each time a label prints. In this
mode, when a label is printed, the conveyor will start and the operator must either block
the photoeye to deliver the label or place the package on the conveyor blocking the
photo so it will convey and apply the label. When unchecked, no bottom label will print.
Label Format
This is the format style of the labels in the bottom printer. If NONE is selected, no bottom
label will be printed.
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Barcode Setup
Barcode Setup
Barcodes are configured according to your scanner requirements. See your store IT
department and the UC Software Technical Manual and UC Service Manual for
additional information.
Barcode Type
Select a Barcode Type of UPC, EAN-13, EAN-128, or GS1 (Version 4.2 and later) bar
code symbols. Only valid settings will display per each bar code type.
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UPC Barcode
By-Weight Prefix Select the bar code prefix. This is the bar code type and is the first
By-Count Prefix character of the bar code. The default is 2.
Std. Pack Prefix
0 General Merchandise. (No price is encoded)
Run Total Prefix 1 Not identified.
2 Random-Weight. Item number with total price encoded.
3 National Drug and Health items. Similar to Type-0.
4 In-Store Marking.
5 Coupons.
6 General Merchandise. (No price is encoded)
7 General Merchandise. (No price is encoded)
EAN-13 Barcode
By-Weight Prefix Enter the bar code prefix. The default is 21.
By-Count Prefix
Std. Pack Prefix
Run Total Prefix
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Barcode Setup
EAN-128 Barcodes
AN-128 is an application standard of the GS1 implementation using the Code 128
barcode specification. It is commonly called GS1-128. It uses a series of Application
Identifiers to include additional data such as use-by dates, batch numbers, quantities,
weights and more. The bar code can be configured by touching one of the format boxes
to open the Barcode Format Pattern editor.
The desired fields can be configured in the PLU record or in Setup / Barcode Settings if
the PLU record is set to “Use Scale Settings”. The Barcode Settings screen has an
additional checkbox to put a human readable text line under the barcode. Only one line
of text will be drawn and the number of characters depends on the width of the barcode
field. Since this symbology is “variable width” based on the number of fields selected,
the barcode will be rendered from the starting position (top, left) of the barcode field
defined in the label format, and continue to the right edge of the label. It will be rendered
for the specified field height. If the data will not fit in one row of bars, two or three rows
will be generated, each row being one half or one third of the height.
GTIN only
All Fields
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Presets Setup
Presets are used for one-touch call up of PLU records. Instead of entering the PLU
number, the preset keys are assigned for a specific PLU number and department. When
the preset key is pressed, the PLU is automatically called up. There can be many pages
of presets and the PLUs can be retrieved from any department. The pages are selected
using the Page Buttons at the bottom of the screen. You must first configure the pages,
and then the preset keys for that page can be configured. With Version 4.2 or later, a
“Graphical Tare” page can be created with the preset editor.
To enable this feature, navigate to Setup –> Unit Setup –> Scale Settings. From the last
page, change the "Preset Quick Edit Touch and Hold Time" to the amount of seconds
you would like to hold down the Preset to configure it. To disable this feature, set it to 0.
The "Preset Quick Edit Timeout" setting selects the time before the Preset Quick Edit
Screen will change back to the Main Screen without any activity. Any changes made
without saving will be lost if the timeout returns back to the Main screen.
There will be always a Security Login Screen before you get to the Edit Screen, even if
Security is not configured in the scale. Only Supervisor or Technicians can log in. There
is NO Operator login for this feature. When you successfully logged in, you can add,
remove and swap presets, only for the Preset Page you logged in. No functions are
available to delete or swap a Navigation Preset. After saving, the system reverts back to
normal mode, where you can switch pages and re-enter the editor.
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Presets Setup
Tare can be entered by either selecting the preset key, entering the value, or by placing
the container on the platter then pressing the “Platter Tare” key. Graphical tare is enabled
from the Unit Setup/Scale Settings page 3. (Version 4.4 screens shown)
Page 1
Page 2
Page 3
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Pages
Here is an example screen that has been configured with various departments.
Pages are represented by the buttons along the bottom of the screen, usually different
departments. To setup preset pages, press the Pages button.
Then select the action you want to perform Add, Go to, Edit, or Remove a Page, you
can also Add or Remove a Linked Page, as well as Remove all pages or Swap
Pages.
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Presets Setup
Add Page
To add new pages, touch the Pages button (1) then select Add Page (2).
1
2
Press the Page Format box (1) and select Text-based page, Graphical page or
Graphical Tare page. Press the Page Layout (2) and select the number and size of the
preset keys on the page (4x3, 4x4, or 4x6 Text or Graphical Preset) or (2x2, 2x3, 3x2,
or 3x3 Graphical Tare).
1
2
If you wish the page to be accessed using a button on the bottom of the screen, select
the check box Show on Tab Bar? (3). If the page will be used as a link accessed by
pressing one of the preset keys, leave the box unchecked.
Press the Next> button to continue the Page setup. Add pages automatically by
selecting By Department for the Page Type, or manually using Custom.
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If you select By Department, pages of preset keys for all PLUs in that department will be
created. To program the preset keys manually, select "Custom" from the drop down
menu. Select either "By Department" or "Custom" from the drop down list and press
Next> to continue.
Based on which department you selected, the number of pages automatically created
will correspond to all PLUs from that selected department.
You can go back by pressing the <Back button, finish by pressing the Done button, or
cancel all by pressing Cancel.
Note: When you are all done programming presets, press the Save button before exiting
the Presets Menu to save your settings.
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Presets Setup
Adding Pages using Custom
First select Custom from the dropdown menu, then press Next>.
This will give you a page where you can Rename the page (all new pages default to
“Page X”) and / or give the page an Alternate Name. An Alternate Name is used when
the Alternate Language button is pressed.
The same process is used to set or edit the Alternate Name or to Rename Page.
To edit the new page name, press the Rename Page button, and then type in the new
page name. Press the Apply button when you have completed the new Page name.
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This will return you to the Add Preset Page screen. To go back press the <Back button,
finish by pressing the Done button, or cancel all by pressing Cancel.
Note: When you are all done programming presets, press the Save button before exiting
the Presets Menu to save your settings.
Edit Page
Editing a Page is similar to Adding a Page, only you are modifying an existing Preset
Page, rather than creating one.
Select the Page you want to edit along the bottom bar (1), press the Pages button then
select Edit Page (2) from the dropdown menu.
This will return the Edit Preset Page screen. From here you can edit the Page Name,
the Alternate Name, and the Page Layout. You can also modify the Show on Tab Bar?
option. When checked the Page will appear as a button along the bottom of the
screens.
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Presets Setup
Graphical Tare Presets
The Tare override (by pressing the Tare box on a By Weight PLU) will bring up the
Graphical Tare screen. Tare can be entered by either selecting the preset key, entering
the value, or by placing the container on the platter then pressing the “Platter Tare” key.
The Graphical Tare feature is enabled by Unit Setup / Scale Settings. If the feature is
enabled but no tare pages are configured, then the standard Forced Tare wizard will be
used. The graphic images for the containers exist in a sub-directory of the “Mettler
Toledo\Service\images” directory called “tares”.
The graphical tare pages are created within the presets menu. When you select Preset
Setup and Add Page, you can select a Graphical Tare page type and select the page
layout.
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Enter the Description, tare, and choose a graphic. Standard tray and bag images are
supplied with the Commander. The tare value is shown as Line 2 of the description. It is
automatically inserted when the tare is entered and should not be manually edited.
Press Done to save and exit.
When you are finished with the page, press Save to save the new page and to exit.
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Presets Setup
Keys
Edit Preset Keys
Use Edit Preset to add or modify a preset Key (PLU). To ADD a preset: select a blank
(empty) preset key and then press the Keys button. Select Edit Preset from the
dropdown menu. To EDIT an existing preset: to modify an existing preset button select a
populated preset button and then press the Keys button. Select press Edit Preset from
the dropdown menu. Follow the below instructions for the next step for both Adding and
Editing a Preset Key. Press Choose PLU to select a PLU for the key or Choose Page to
have the key link to another Preset page.
Choose PLU
To select a new PLU, touch the Choose PLU key. Press the Next> key to continue
without changing the PLU. If you pressed the Choose PLU button, there are two
methods to find PLU; List and Search.
List Method
Select the department where the PLU is located by touching the + button next to the
department. You can scroll through the list of PLU numbers. Select the PLU you wish to
use by touching it so it is highlighted, then press the Select key. This will return you to
the PLU number in the Configure Preset Wizard screen.
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Search Method
If you use the Search key, you can find a PLU by the PLU number or the PLU
description.
Select by PLU Number if you know an individual PLU’s number. You will be prompted
with a keypad, enter the number by touching the screen.
After entering the number, press Enter. If the number is valid it will return details on the
number for you to select on the page. If the number is not a valid PLU number, you will
receive a screen telling you it does not match.
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Presets Setup
Select the Search method, by PLU Description if you want to return a list of possible
PLUs.
This will give you a keyboard to type in a phrase or part of a phrase that will be
searched in the PLUs. After typing in the search, press Apply.
For example, a search of the description “lean” returned the following results:
Highlight the PLU you wish to use, then press the Select key. By pressing the Edit the
Description or Alternate Description key, you can modify those descriptions, or go
back to select a different PLU by pressing <Back, or complete the procedure by pressing
Done.
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METTLER TOLEDO® Commander User's Guide
At this point, you can press Done to quit or program another preset. When finished,
press the Save button to save and exit. To exit without saving any of the changes, press
the Cancel button.
Choose Page
To link a preset key to another preset page (rather than a PLU), touch the Choose Page
button.
The returned list will have all available Preset Pages that you could assign to the Preset
Key. Touch the page you wish to assign to the key. Once highlighted, page details will
appear on the right. Touch the Select button once you have made your selection.
You will be returned to the Configure Preset Wizard, the Page Name and Page # lines
will reflect the Page you just selected. Press the Next> button.
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Presets Setup
On the next Configure Preset Wizard screen you can Choose a Graphic, Edit the
Description and the Alternate Description of the Preset Page you just added. Note: this
is not a global Description name change. Any Description changes will only apply to
this instance where the Page has been added in as a Key.
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METTLER TOLEDO® Commander User's Guide
To change the preset button color, press the "Choose Text/Key Colors" button.
Select the new color combination to use for the preset button.
The new button with the color selected with be shown in the preset grid.
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Presets Setup
To create a custom color combination, press the Colors button. Touch the combination
to change.
Select the new colors for background and text. Press OK when done.
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METTLER TOLEDO® Commander User's Guide
Backroom Setup
This selection is used to configure Items such as Indexer, Date Forward, Macros, Option
Screen Overrides, and to view Indexing Errors. Backroom Setup also provides a
summary of Hardware Information for easy reference.
Loadcell: C16238900A
Indexer: 648 B174424R
Wrapper: Sept 19 2010
Label Printer C174125R
Dayglo Printer: C174125R
Choose Indexer
From the Choose Indexer field select which type of Indexer will be used, or NONE. The
Default for Commander is 648. This should only be changed by a technician.
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Backroom Setup
Macros Setup
Macros allow you to program a button to perform tasks such as changing the tare,
discounting the price, etc. There are standard macros already installed. You can edit
these macros, delete any macros, and add new macros.
The macro can include the following items:
Macro Name – The name of the macro will be used on the button text.
Tare – The tare configured in the macro can temporarily override the PLU tare.
Discount Type – Select None, Unit Price Discount, or % (percentage) off Total Price.
Amount – If Unit Price Discount is selected, enter the amount that will be subtracted
from the PLU programmed price. If % off Total Price is selected, enter the percentage
you wish to discount the PLU total price (example: enter 10 for a 10% discount).
Accumulator – You can specify if you wish to have the transaction recorded in a
different accumulator that you specify. Select the Rewrap, Inventory, or a custom
accumulator you have created. Note: Accumulator options can be customized by using
the Accumulator Setup Screen (from the Unit Setup).
ADD MACRO
To ADD a new macro, press the Add Macro button.
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Discount Type – using the drop down menu select Unit Price Discount or % Off Total
Price depending on what type of discount will be applied. If no discount is to be used,
select None.
Discount Amount – touch blank field to bring up a keypad. From here enter a fixed
amount that will be discounted. Press Enter when finished.
Accumulator – using the drop down select an accumulator (totals) to apply to this
macro.
Tare – touch the blank field to bring up a keypad. From here enter a the Tare to be
assigned to this macro. Press Enter when finished.
Press the Save button to save your new macro, or Cancel to exit without saving.
The new macro will be created and listed three times (four if fractional pricing is
enabled). The macro is duplicated for each of the pricing modes which are listed as
codes when you scroll to the right to view the PLU Type column. The codes are as
follows:
0 = By Weight Pricing
1 = By-Count Pricing
2 = Fractional Pricing (when enabled in setup)
3 = Standard Pack Pricing
EDIT MACRO
The macro can be configured different for each pricing mode using the Edit Macro
function. Highlight the macro to edit and then select Edit Macro.
Now the existing macro’s name, discount type, accumulator, tare, and discount amount
can all be edited.
Press the Save button to save your changes, or Cancel to exit without saving.
DELETE MACRO
A macro can be deleted entirely by highlighting it and selecting Delete Macro.
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Backroom Setup
Macro Placement
This feature allows you to customize up to 4 macro buttons. You can enable/disable
any of the macros from this screen. You can also swap positions, replace and remove
the listed Macros. Note: There are 8 positions shown, but only the top 4 can be used
in the Commander.
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Setup Passwords/Levels
The Commander can support up to 9999 unique Operator IDs. Each Operator ID and
Supervisor can have different security settings, permissions, and all transactions can be
reportable. Passwords are used to limit access to various functions, both in Operator
setup security and for Operator transaction use.
To enable the use of passwords, the “Use Security” box must be checked. When this is
checked, passwords will be required to enter into the setup mode.
For Operator transaction security and tracking, the “Operator Password Required” box
must be checked. When this is checked the Operator will have to enter their password to
perform certain functions on the Commander.
Both passwords can be up to 5 digits and must be numeric. The Supervisor defaults
with access to all functions.
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Quick Edits
Quick Edits
The Quick Edits selection is used to change some of the more common numeric data in
a PLU record. The Quick Edit function changes the record in the database immediately.
Items that can be changed include the price, tare, shelf-life, and use-by date. Quick
Edits are accessed by pressing the Setup button on the Main screen. The Setup screen is
shown below.
Touch the Quick Edits button to enter the Quick Edits mode and select the department
(below). Press Next to continue or Cancel to exit.
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The Quick Edits screen displays the current department. Type in the PLU number and
press the Enter key. The PLU data will be retrieved from the database. To change any of
the displayed fields, touch the box that displays the data.
The PLU can also be converted to a Frequent Shopper price by touching the Frequent
Shopper Type and Price boxes.
To change the Shelf Life or Use By dates by touching the appropriate boxes and
selecting a new date from the calendar.
Touch the arrow keys at the top to change the month. You can also enter the date
numerically by touching the “Use Numerical Keypad” key.
Touch the new date, and then press the OK key to make the change.
Repeat this process for any other items that need to be modified.
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View Version Information
View Version
Information
This button will display the Commander Controller software version and part number, as
well as the IP address.
View Logs
Used for service to aid in troubleshooting problems. This includes a calibration and error
log, as well as this screen logs certain items that are required by Weights and Measures
NTEP regulations. The error log is a display of the current genx.log file.
Minimize Application
Minimizes the application (without exiting) to the task bar.
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Launch External
Program
Use this function to access the UC Editor (Windows only), UC SmartLabel (Windows
only), Production Reports (Windows only), Task Manager (Windows), and
Touchscreen Calibrator; as well as any user loaded programs. Details are in the UC Line
Software Tech Manual for these external applications.
Note: Although not required, it is recommended that a USB wired or wireless mouse and
are available if planning on using any external applications.
Note: If the Wrapper’s machine covers are opened while an external application is
running causing an error window to open, use the keyboard’s ALT-TAB (Windows) or
Alt-F1 (Linux) to return to the application.
UC Editor
UC Editor is a tool supplied with each UC scale or controller to edit PLU data in the UC
database. Refer to the UC Line Software Technical Manual for details.
UC Smartlabel
UC Smartlabel is a Windows program used to design and manage custom label
formats. Refer to the UC Line Software Technical Manual for details.
Task Manager
Task Manager is an optional program that features scheduling and managing tasks.
Refer to Chapter 9 Extra Programs for details.
Production Reports
Production Reports is an optional program used to create reports from the UC database
transaction records. From the Setup screen, select Launch External Application, from
here you can access the Commander Production Reports tool. From here you can
generate the reports. Refer to Chapter 9 Extra Programs for details.
Quit To Desktop
This button will exit from the application and return to the OS deskop. Although not
required, it is recommended that a USB mouse and keyboard are available to navigate
the desktop.
Shutdown System
Shutdown the Controller and the operating system.
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Chapter 7: Cleaning and Maintenance
Daily Cleaning
Daily Cleaning
Always switch the power off to the Commander before performing any cleaning.
Never aim water directly at or inside the machine or at the electrical panel or control
board or spray in a manner where the splashing water could enter and damage
equipment components.
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The Commander is designed to make cleaning operations simple and fast. The
following items require attention daily or more frequent as required. Refer to the
illustration below for locations of the components on the following pages. Always
disconnect power before you start cleaning the unit.
Package Lifter
Center Clamp (Under Pressure Rollers)
Transfer Belt Cover
Side Clamps
Film and Package
Drive Rollers
Transfer Belt
Controller
Film Folders/Distributor
(Under Transfer Belt)
Safety Light
Curtain
Printer
(Data Label)
Infeed Belts
Sealing Belt
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Daily Cleaning
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Chapter 7: Cleaning and Maintenance
Infeed Cleaning
Infeed Cleaning
As the point of entry to the machine, the Infeed and Scale often need extra cleaning.
Begin by removing the metal risers:
1. Grab the riser body near the center (indicated by arrow below).
2. Pull firmly upward (see below) but be careful not to bend the riser.
3. Set aside for detailed cleaning.
Re-inserting
1. Insert the risers with the raised hump toward the front of the machine (closest the
operator, see below). Align the riser ends with holes in the infeed platter.
2. Push the riser into its holes, flexing the ends as necessary to make sure they
insert properly.
3. Press firmly down on the riser’s center.
4. Inspect for basic level. If one side is obviously higher or lower than the other, pull
out the riser and reinstall it.
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Controller Cleaning
Do not use solvents or commercial cleaners on the unit. They may harm the
surfaces or damage the touchscreen.
Do not spray directly on or at the unit!
Touchscreen - Only use a soft clean cloth dampened with mild detergent and
water to clean the Touchscreen. Do not scrape with sharp objects.
Controller Covers – Clean using a soft clean cloth dampened with a mild
cleaner or detergent and water.
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Printer Cleaning
Printer Cleaning
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METTLER TOLEDO® Commander User's Guide
Remove the lock pin and rotate the printer(s) away from the body of the Commander for
easy access to the applicator head and skis.
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Chapter 8: Troubleshooting
Printer Troubleshooting
8 Troubleshooting
Printer Troubleshooting
This section shows common questions and symptoms that can be used as an aid in
troubleshooting the printer and label applicator.
No Label Prints
Possible Cause Solution
Out of Labels Check Label Supply.
Labels Jammed Check labels and remove jam. Clean any labels and glue
residue from guides and platen roller using alcohol or the
Cleaning Pen (refer to Daily Cleaning Section).
No Power To Check Power to Printer. Is Power LED on? Check Printer
Printer Power Switch.
Labels slipping on Clean any labels and glue residue from guides and platen
platen roller roller using alcohol or the Cleaning Pen (refer to Daily
Clean the Platen Roller Cleaning Section).
Dirty Take Label Clean the sensor using a soft brush (refer to Daily
Sensor Cleaning Section).
Improper Setup Enter Setup then select Serial Devices/Setup/Refresh
Unknown Cause Cycle power to printer. Call for service if problem persists.
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METTLER TOLEDO® Commander User's Guide
Light/Mottled Print
Possible Causes Solution
Printhead Not Latch the Printhead.
Latched
Dirty Roller or Clean Printhead and Platen Roller with alcohol or cleaning
Printhead pen. Clean any residue from platen roller. (Refer to
Cleaning Section).
Defective Labels Test printing with known good batch of labels.
Unknown Cause Cycle power to printer and retry. Call for service if problem
persists.
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Chapter 8: Troubleshooting
Printer Troubleshooting
Incorrect Label
Indexing
Possible Causes Solution
Labels not installed Check that labels are installed correctly, against the
correctly label guides, and in the gap sensor.
Printhead Not Latched Latch the Printhead.
Dirty Roller, Printhead, Clean Printhead and Platen Roller with alcohol or
Clean gap sensor. Gap Sensor cleaning pen. Clean the gap sensor with a soft brush.
(Refer to Cleaning Section).
Incorrect Calibration or Check Eject Length in Setup/Label Printer. Reset to
Clean roller and skis. Eject Length higher/lower value and retry. Calibrate Printer (in Setup
mode.)
Defective Labels Test printing with known good batch of labels.
Unknown Cause Turn power off, hold label feed button, turn power back
on. Release button after 10 sec. Catch labels as they
feed out. Retry. Call for service if problem persists.
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METTLER TOLEDO® Commander User's Guide
Wrapper
Troubleshooting
Following are lists of common symptoms to aid in troubleshooting wrapping problems.
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Chapter 8: Troubleshooting
Error Logs
Error Logs
There are two logs that are maintained to record error for the Controller Only and for the
Complete System.
The error log is used for service to aid in troubleshooting problems. The calibration log
shows the items that are required by Weights and Measures NTEP regulations. The error
log is a display of the current genx.log file.
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METTLER TOLEDO® Commander User's Guide
OK C
The Errors logs can be viewed by clicking on Last 10 Errors that will display the last 10
errors the wrapper reported or clicking on All Hardware Errors.
Clicking on All Hardware Errors will display all the errors (controller, wrapper, indexer)
that the system had since last service. This list can be sorted and displayed by date of
problem, the area the problem occurred (controller, wrapper, indexer) or by Error
Description.
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Chapter 8: Troubleshooting
Wrapper Status Screens
Commander Error
Codes
Below is a list of status messages or error messages that may display.
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METTLER TOLEDO® Commander User's Guide
135 Price Label Not Ready To Be The package arrived at the printer, but the
Applied label is missing. Check price label printer
and labels. Rerun package. If problem
persists, call for service.
136 Price Label Printer Internal Press RESET and run another package.
137 Error Turn the printer power switch off
momentarily, and then back on. Press
the label feed button. If a label did not
come out, shut down the controller and
turn the wrapper power switch off. Switch
the wrapper power back to on and then
the Controller. When the system is ready,
retry operation. Call for Service if problem
persists.
140 DayGlo Printer Internal Error Check DayGlo printer. Turn DayGlo printer
141 power switch off momentarily then back
142 on. Press the label feed button. If a label
143 did not come out, shut down the
144 controller and turn the wrapper power
145 switch off. Switch the wrapper power
146 back to on and then the Controller. When
147 the system is ready, retry operation. If
error persists, call for service.
150 Indexer Internal Error Turn the wrapper main power switch off
momentarily and back on. Retry
operation. If error persists, call for
service.
E00 Wrapper Ready Normal startup message. Press start.
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Chapter 8: Troubleshooting
Wrapper Status Screens
Code Description Solution
E01 Machine starting, the power Wait for E00 to be displayed and then
is on push start.
E02 Machine CPU Reset Wait for E00 to be displayed and then
push start.
E03 Safety Stop –Covers open or Check that all covers are closed correctly,
Safety Photoeye Blocked the Stop Switch is not depressed, and the
Safety Photoeye is not blocked. Clean
photoeyes (see cleaning section). If error
persists call for service.
E04 Open Top Cover / Remove After a package jam, open the top cover
package and check for a package, piece of debris,
or wad of film left in the machine. The
object may have caused the jam or may
have been created by the jam.
E06 Battery Backed Ram Failure Wrapper CPU battery backed RAM
E07 or Error information (package counts, errors, etc.)
is corrupt and the battery may have
failed. Turn wrapper power switch off
momentarily then back to on. If error
persists, call for service.
E20 The High and Low Lifter Remove all packages from Commander.
Sensors active at the Same Turn wrapper power switch off
Time momentarily then back to on and touch
Start. If error persists call for service.
E21 The Low Lifter Sensor was Remove all packages from Commander.
active when it should not be Turn wrapper power switch off
activated. momentarily then back to on and touch
Start. If error persists call for service.
E22 The Low Lifter Sensor was Remove any packages and make sure
not active when it should be the lifter will move to the bottom of its
activated. stroke level with the infeed belts. Turn
wrapper power switch off momentarily
then back to on and touch Start. If error
persists call for service.
E23 The high lifter sensor was Check for a package jam. Remove all
active when it should not be packages. Turn wrapper power switch off
activated. momentarily then back to on and touch
Start. If error persists call for service.
E24 The high lifter sensor was not Check for a package jam. Remove all
active when it should be packages. Turn wrapper power switch off
activated. momentarily then back to on and touch
Start. If error persists call for service.
E31 Center clamp malfunction. Remove jam and any packages. Turn
E32 wrapper power switch momentarily off
E33 then back to on and touch Start. Check
E34 that film is threaded properly. If error
E35 persists call for service.
E36
E37
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METTLER TOLEDO® Commander User's Guide
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Chapter 8: Troubleshooting
Wrapper Status Screens
Code Description Solution
E67 Package was not aligned The package was not positioned correctly
properly, too far left or too far under infeed start photoeye. Make sure
forward. packages are positioned under infeed
photoeye, against the guide on right side
of infeed, and not too far into the
machine. If error persists, clean
photoeyes and retry. Call for service if
unable to resolve.
E71 Rear Side Clamp Malfunction Clear and remove any package jam if
E72 one exists. Re-thread and cut film if
E74 needed. Press start and retry operation.
Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E75 Front side clamp Check side and center clamp area to
E76 malfunction. verify it is clear and remove package jam
if one exists. Re-thread and cut film if
needed. Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E78 Rear Side Clamp Malfunction Clear and remove any package jams if
one exists. Re-thread and cut film if
needed. Press start and retry operation.
Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
E85 Confirm infeed is clear. Press Occurs as a manual verification that a
start package is not under the package
detection photoeye after an infeed error. If
error persists call for service.
E86 Infeed Safety Photoeye Did The Infeed Safety Photoeye did not
Not Function function for a package that entered the
machine. Clean both photoeyes and
mirrors. Turn wrapper power switch off
momentarily then back to on and touch
Start. If error persists call for service.
W89 Low Internal Temperature The internal temperature is below required
settings. When first turning the machine
on, the temperature may take several
minutes to heat up to the preset operating
temperature. You may see some
variations in wrap quality. If error persists
call for service.
W90 Sealing Plate Malfunction You may see some variations in wrap
W91 and sealing quality. Turn wrapper power
W92 off and then back on. If error persists call
for service.
W93 Internal Heater not You may see some variations in wrap
Functioning and sealing quality. Turn the wrapper
power off then back to on. If error
persists, call for service.
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METTLER TOLEDO® Commander User's Guide
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Chapter 8: Troubleshooting
Wrapper Status Screens
Commander Help
The Commander is equipped with an on-screen help system to assist operators with
basic system operation instructions. The help system will also provide simple
troubleshooting guides and cleaning instructions.
To activate the help system, press the Help button on the controller home screen.
Remote Access
Assistance
A technician or help desk person can log in remotely to the Commander to assist in
tracking down the problem without physically being there. They can perform remote
troubleshooting and view error logs that can speed up the resolution of any issues. This
can be performed using standard Windows® or Linux tools.
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METTLER TOLEDO® Commander User's Guide
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Chapter 9: Extra Programs
Commander
9 Extra Programs
Task Manager
Overview
Task manager is an in-store scheduling and status verification program (Windows®
only) that is meant to assist in the operation of the Meat room, or other departments, for
better operational efficiency and tracking of important activities. These activities include
such tasks as:
Cleaning and sanitizing work surfaces, floors, etc
Activities related to processing
Maintenance of the equipment
Maintaining the inventory of supplies
Other activities related to hygiene of the environment.
Personnel using the Task Manager are identified by their login username and password.
Task manager is used to store tasks that are to be done on a regular basis. The
manager can create tasks at the controller. These tasks will then be displayed on the
day that they are scheduled. The operator can mark the tasks complete after the task is
done. If the task was not completed on the date assigned, it will show an “Overdue”
status. The operator can also select a status to show a task could not be completed and
then document the reason (example: correct part not available). Details of “Completed”
tasks’ and tasks “not done” are stored in databases.
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METTLER TOLEDO Commander User's Guide
Requirements and
Installation
Application requires JAVA Runtime v 1.5 or above to run. SYBASE version 9.0.2 or
above is also required. The Installation package will check for both JAVA and SYBASE
Database. The Installation package will check for both JAVA and SYBASE, but has the
capacity to install only the SYBASE Database. It expects that the JAVA language version
1.5 or above is already installed on the machine and the installation will be aborted
otherwise to allow the user to install JAVA 1.5 or above.
The SYBASE dbengine 9.0 needs to be installed specifically in the path C:\Program
Files\Mettler Toledo\Service\Sybase ASA 9.0\win32. The installation package will do this
if it does not find the SYBASE dbengine 9.0 in the required path (after confirmation from
the user).
The Installation package will then install the Task Manager in the Start Up folder of the
scale. This will make the application active when the scale is started.
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Commander
The tasks are retrieved from the Master Task database by comparing the scheduled date
of the task with the current date. The creation of the Active task list is done when the
application is started and also at 12:01 AM every day. The tasks are shown sorted by
Date and then Time.
Audit
Safety
Wrapper Cleaning
Safety 2
Database log
The Add, Report, and Quit buttons show descriptions in green indicating an active
status. The Edit, Complete, Cancel, and the “Cannot Do” buttons are grey showing an
inactive status. When a pending task is selected from the Active Task view screen, the
Edit, Complete, Cancel, and Cannot Do buttons are then activated.
If the wrong task is accidentally completed, there is an undo feature in the task
manager. When selecting an already “Completed” task or a task already designated as
“Cannot Do” from the Active Task View screen, the “Complete” description on the button
will change to the “To be Done” description. If this button is pressed, the Task will revert
back to a pending status. When selecting a task that has already been cancelled from
the Active Task View screen, the “Cancel description on the button will change to the Un-
cancel description. If this button is pressed, the task will be reactivated.
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METTLER TOLEDO Commander User's Guide
In addition to the buttons on the bottom of the page, there are two icons on the top
panel of the Active Task View screen. When “Admin” (with the face) is clicked, the user
database is opened. The options are to add a new user with corresponding password,
modify an existing user and password, or delete an existing user. When adding a new
user, the “rights” of the user is specified at this time. When a user logs on that has only
Task specific rights, than that user is only allowed to change his/her own password.
When the icon on the right side (“I” icon) is clicked, information about the Task
Manager Application is displayed including the version number.
When clicking in the description field of a task, a pop up displays the complete
description. Touching the Close button will close the description pop up.
Add Task
This screen is used to add a new task. Enter the Task name, the Task description, the
Priority of the task, the Schedule of the task, and the Time at which the task is to be
done. By default the time specified for a new task is 12:00. To modify, touch the time
box.
Enter Task Name and the Task Description through the QWERTY keyboard that appears
on the screen or through an external keyboard.
While using the QWERTY keyboard entry in a particular field, the entry is completed by
clicking on the ENTER key.
While using the PC keyboard, move from the Task name field to the Task description
field by using the TAB key. To move from the Task description to the Task, use the
Control and TAB keys.
You can alternate between the QWERTY keyboard and the PC keyboard to enter data in
a field. After entering data through the QWERTY keyboard press ENTER. The data will be
shown in the corresponding field in the Add Task screen. Then data can be entered
through the PC keyboard. To again enter data through the QWERTY keyboard, touch in
the field and the application will show the QWERTY keyboard screen for further entry.
Press the CANCEL key and the application will close the QWERTY keyboard screen. The
Task name can be of 20 characters length, while the Task description can be of 2000
characters length.
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Commander
To designate the priority level of the task, select High, Medium or Normal. The default
priority is normal. To change the priority to Medium or High, click arrow. If a task is not
completed in a set time frame, the priority level can be escalated. See the Priority
Escalation section for further details.
Choose the Schedule of the task by clicking on the triangular button provided next to the
Schedule field to display a drop down menu. The options given are:
Once - The task is done only once. The date and time are specified for this task. The
date is specified by the ‘date’ field. A date chooser is displayed where the user can
select the year, month, and the date of the month. Similarly the time is chosen by
clicking the ‘time’ field and selecting the hour, minute and the second from a Time
chooser that is displayed. This task will be shown in the Active Task view screen for the
day on which it is scheduled. If it is marked as completed on the date it was scheduled,
it will not be shown again. If the task is carried over to the next day, it will be shown
again each day with a Pending status (Overdue) until the task is marked as Completed.
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METTLER TOLEDO Commander User's Guide
Weekly – This task is done once a week, every week. The day of the week and the time
of the task are specified by the user. The user chooses the particular day of the week by
touching / clicking the triangular button next to the day field. Time is chosen using the
time chooser.
When the scheduled day of the week arrives the task is shown in the Active Task list. If
the task is marked as completed then the task is added to the Completed task database.
If the task is not marked as completed on the scheduled day then the task will be shown
on the next day’s active task list with the status marked as Pending (Overdue). This will
continue until the task is marked complete, or marked “Can not Do” or the following
week’s same task gets scheduled. In the last case the task is moved to the Task Not
Done Database.
Monthly - This task is done once a month, every month. This can be scheduled as a
day of the week or as a date of the month.
For Day of week option, first choose the day of the week then select the week. Time is
chosen using the time chooser.
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Chapter 9: Extra Programs
Commander
When the scheduled day of the week arrives the task is shown in the Active Task list. If
the task is marked as completed then the task is added to the Completed task database.
To use the date option and then chooses the date of the month using the date chooser
that appears when the focus is brought to the date field. Time is chosen using the time
chooser.
When the scheduled date of the month arrives the task is shown in the Active Task list. If
the task is marked as completed then the task is added to the Completed task database.
In both the cases, if the task is not marked as “Completed” or “Cannot Do” on the
scheduled day then the task will be shown on the next day’s active task list with the
status marked as Pending (Overdue). This will continue until the task is marked
complete or the following month’s same task gets scheduled. In the latter case the task
is moved to the Task Not Done Database.
If the scheduled date of the new Task is the current date, then it is immediately
displayed in the Active Task List.
More than one task can be added in a session. After entering the details of each task
click the OK button. This will save the details of the task to the Master Task Database.
Click the Back button before the OK button it will cancel the entry of details for the task
and take the user back to the Active task view screen. This is done after confirmation is
received from the user that the task details need not be saved.
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METTLER TOLEDO Commander User's Guide
Edit Task
To edit a task, select the task on the Active Task Viewer screen.
After choosing the task, click the Edit button. The task details are then shown and
changes can then be made. Only a task that is currently scheduled, an active task, can
be edited. A completed, Cannot Do or Canceled task cannot be chosen for editing.
The edited task is entered in the database on a new line similar to a new task.
Task Complete
The Complete button is enabled only when a task is selected.
Choose a task by clicking on the task row. If the task has been completed, click the
Complete button. A window opens that shows the task name with the status as
completed. The current date and time are also shown along with the operator name. If
the user clicks on the OK button, then the task status is changed as Completed in the
Task view screen and the task is added to the Completed Task table.
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Chapter 9: Extra Programs
Commander
Cancel a Task
This button is enabled only when a task is selected.
Choose a task by clicking on a particular task row. To remove the task from the task list,
click the Delete button. A window opens, which asks for confirmation of the deletion. If
the OK button is clicked, the task status is changed to Deleted in the Task view screen.
When the application closes the task is deleted from the Master Task table. It will not be
shown on succeeding days. Completed tasks cannot be deleted.
An option to undelete the task is also provided. When a currently deleted task is
selected, the button Delete changes to Undelete. Clicking the Undelete button will
change the task back to a To Be done task.
Reports
Reports can be generated using the filters of date range, status (to be done, not done,
completed), and priority (high, medium, normal). Reports can be designated to view
past items and preview future tasks for planning.
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METTLER TOLEDO Commander User's Guide
The Task name, description and date scheduled are the other fields displayed in the
report viewed on the UCPW screen. On clicking OK, the application shows the data
gathered in another screen. The values for the filters are shown on top and the record
data are shown in a table.
This report can be printed through the HTML print screen that is shown when the PRINT
button is clicked.
Priority Escalation
When a scheduled task is not done, its priority is escalated. A task marked as ‘Cannot
do’ is also considered as finished. A High priority task remains High priority.
A Medium priority task moves to High priority when it crosses half its lifetime. This
means that a weekly Medium priority task will move to High priority when it has
remained pending for 4 days. Similarly, a monthly Medium priority task will move to
High priority when it has remained pending for 16 days.
A Normal task moves to Medium priority when it crosses half its lifetime and moves to
High priority when it crosses half of the remaining lifetime. This means that a weekly
Normal priority task will move to Medium priority when it has remained pending for 4
days and will move to High priority when it has been pending for 5 days. Similarly, a
monthly Normal priority task will move to Medium priority when its status has remained
pending for 16 days, and will move to High priority when it has been pending for 23
days.
Tasks that are scheduled for a One time (once) escalate their priority the next day.
Tasks that are scheduled for ‘every day’ and for ‘weekdays’ do not escalate their priority
as they are replaced by a new instance of the task on the next day.
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Chapter 9: Extra Programs
Commander
Production Reports
Main Screen
Shown below is the main screen of the Production Reports application (Windows®
only).
Custom Production Report: When selected, this report lists all the produced items for a
particular date range. The report can be filtered by Operator, Department Number and by
PLU number.
Daily Production Trend Report: When selected, this report summarizes all the items
produced for the selected 4 weeks. This report is useful to view the production trend by
using weight or by using value of each item.
Price Override Report: When selected, this report lists all the items for which Price have
been overridden in a particular date range.
Detailed PLU Report: When selected, this report summarizes the production details of a
selected item. The summary is done for the selected 4 weeks. The summary consists of
Production based on Units, Weight and value. This report also lists the number of Price
overrides done during the period.
Department Summary Report: When selected, this report summarizes the production
details of all the items in a selected department. The summary is done for the selected 4
weeks. The summary consists of Production based on Units, Weight and value. This
report also lists the number of Price overrides done during the period.
Setup: When selected, the user can modify some of the settings like Header, Footer,
Selected Columns etc., for all the reports. The user can also modify the Database
connection settings. The Production reports can use both the local and remote database
for producing reports.
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METTLER TOLEDO Commander User's Guide
Custom Production
Report
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Chapter 9: Extra Programs
Commander
Group Number: When the user taps the Grp# header, the window (Figure 2) is shown
to filter the required Group numbers.
Operator Number: When the user taps the Op.# header, the window (Figure 2) is shown
to filter the required Operators.
PLU Number: When the user taps the PLU# header, the window (Figure 2) is shown to
filter the required PLUs..
Description: When the user taps the Description header, the window (Figure 3) is shown
to select the required description.
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Chapter 9: Extra Programs
Commander
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METTLER TOLEDO Commander User's Guide
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Chapter 9: Extra Programs
Commander
Department Summary
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METTLER TOLEDO Commander User's Guide
Setup: Configuring
Reports
The displayed fields in the report can be modified from the “Setup” menu. The
configuration screen is shown in Figure 4.
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Chapter 9: Extra Programs
Commander
Some of the reports like Department Summary and Detailed PLU report, has more than
one screen for configuration. The following figures shows a typical Department
Summary configuration.
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METTLER TOLEDO Commander User's Guide
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Chapter 9: Extra Programs
Commander
If the user wishes to change the default database to another database, the following
figure is shown:
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METTLER TOLEDO Commander User's Guide
Additional Controls
For facilitating the user to operate the touch screen, the following options are provided:
Alpha Keyboard:
The screen shown below is used to enter alphabatic characters into the selected field.
< & > : By pressing these buttons, Previous or Next month is displayed.
<< & >> : By pressing these buttons, Previous or Next year is displayed.
1… 31 : By pressing these buttons, corresponding date is selected.
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Chapter 10: Label Requirements
General Requirements
10 Label Requirements
This chapter includes dimensional requirements, for labels and label rolls, as well as
general requirements for label paper, thermal coatings, preprinting inks and adhesives for
use in the Model 317 thermal label printer. Use of label materials and designs which meet
with these requirements is necessary to ensure operation of the printers in compliance with
their respective functional specifications and satisfactory performance of the label in the
end use environment. Labels that do not comply with all of the requirements of this
document may function with limitations, but would need to be tested by the customer to
insure adequate performance in their application.
General Requirements
Label Paper
Price Label Premium white color, black imaging, with protective coating
DayGlo Label Red orange fluorescent, black imaging, with protective
coating
Weight 72 ± 7 grams/square meter
Thickness 82 ± 14 μ meter (0.0032 inch)
Activation Standard: Initial 74°C (165°F); Optimum 83°C (181°F)
Temperature High Speed: Initial 66°C (151°F); Optimum 77°C (170°F) –
for highest speed printing
Hot Box: Initial 83°C (181°F); Optimum 91°C (195°F) - for
use on food items which are kept warm
Surface The surface of the finished coated paper must be smooth to
Smoothness prevent premature print head failure. Smoothness must be 40
Sheffield units or smoother.
Ion Content Ions such as sodium (Na) and chlorine (Cl) can cause
premature failure of the glass overcoat of a thermal print
head. Paper manufactured specifically for thermal printing
with low ion content must be used.
Storage Life 18 months minimum when stored at less that 85% relative
humidity and less than 35°C (95°F)
Adhesive
Permanent pressure sensitive – Nominal thickness 10 μ meter (0.0004 inch)
Label must adhere to product with a surface temperature of -15° C (5° F) minimum.
Bond strength must remain permanent over a temperature range of 2°C to 35°C
(35°F to 95° F)
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METTLER TOLEDO® Commander User's Guide
Release Liner
Description White semi-bleached supercalendered Kraft paper with silicone
release coating.
Basis Weight 68 ± 3 gram/square meter
Thickness 67 ± 7 μ METER (0.0026 INCH)
Label Stripping
Labels must strip from the liner over a temperature range of 2°C (26°F) at 50% RH
to 43°C (110°F) at 85% RH.
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Chapter 10: Label Requirements
Finished Label Roll Requirements
Die Cutting
Die cutting of the labels must not perforate the release liner.
Slitting
The release liner must be slit cleanly and be made free of edge slivers and dust by
vacuuming or some equally effective process.
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METTLER TOLEDO® Commander User's Guide
Winding
The labels must be wound face out as shown in the figure below. The finished roll must be
made free of paper dust and loose particles by vacuuming or some equally effective
process.
Label Curl
Stripped labels must not curl more than 0.20 inch as specified in the figure below.
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Chapter 10: Label Requirements
Finished Label and Roll Dimensional Requirements
Splicing
Each roll may contain one splice on non-label side of liner using 0.002 inch maximum
thickness tape as shown below.
Label and liner Standard Price Label 2.625 ± 0.01 inch (66.7 mm)
width
Standard Liner Width (Price Label) 2.72 ± 0.01 inch
(69.1mm)
Standard DayGlo Label Width 1.575 Inch (40 mm)
Standard Liner Width (DayGlo Label) 1.673 (42.5 mm)
Liner Width Limits 1.575 Inch (40 mm) Minimum; 3.346 (85 mm)
Maximum
Label Length 0.97 Inch (24.6 Mm) Minimum; 7.0 Inch (177.8 mm)
Maximum. 317 automatic application – 4.2" maximum
length.
Standard Gap Width Standard price label gap = 0.125 ± 0.01 inch (3.18 mm)
Standard DayGlo label gap = 0.078 (2mm) at center
Gap Width Limits 0.078 Inch (2 Mm) Minimum; 0.236 Inch (6 mm)
Maximum
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METTLER TOLEDO® Commander User's Guide
4.00 [101.58]
CORE ID
4.25 [107.93]
CORE OD (REF)
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Chapter 10: Label Requirements
Preprinted Labels
Preprinted Labels
To ensure trouble free operation of the printer gap sensor, and to achieve normal print head
life, no pre printing should be placed on the label in the gap sensor path or in areas which
will be printed by the scale printer. However, since preprinting is commonly used by many
customers the following guidelines must be followed.
1. Inks used for preprinting must be specially formulated for use in thermal printers. If
proper inks are not used they can adhere to the print head. This ink build up on the
print head will interfere with heat transfer from the print head to the paper and cause
printing elements to burn out. Another problem with inks not formulated for thermal
printing is that they can contain chemicals which will cause the glass overcoat to chip
off of the print head, causing failure to print in the chipped areas.
2. If black ink is used in preprinting in the gap sensor path shown below, a dense black
stripe will have to be printed on the back of the liner, as shown below, to prevent the
gap sensor from being affected by the black preprinting. (Colors other than black
might also be a problem and should be tested by the customer) The black stripe must
have gaps which correspond to the label gaps. The black stripe on the liner must have
a minimum transmission optical density of 2.3 and must be uniform. In addition, the
gap sensor circuit will need to be adjusted for operation with the black stripe as
explained in the product service manual. This adjustment will need to be checked any
time label paper is changed, for example when labels are procured from a new
supplier.
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METTLER TOLEDO® Commander User's Guide
Black Stripe
3. If an optical density of at least 2.3 cannot be achieved in the black stripe on the back
of the liner, the liner width should be increased as shown in Figure 9 so that the
preprinted label is not in the gap sensor path.
10-8
Chapter 10: Label Requirements
Special Shaped Labels
Definition of
Transmission Optical
Density
Transmission optical density is defined as:
Optical Density = log10 (incident light / transmitted light) = log10 (100 / % light
transmission)
Transmission optical density can be measured with a transmission densitometer that
meets ANSI standards. Examples are the Macbeth model TD903 and TD932.
Optical density for 100% light transmission = log10 (100/100) = log10 (1) = 0
Optical density for 0.1% light transmission = log10 (100/0.1) = log10 (1000) = 3
10-9
METTLER TOLEDO® Commander User's Guide
Therefore, if the liner must transmit 3 times the light that the liner and label transmits, the
transmission optical density of the liner must be 0.48 less than the transmission optical
density of the liner and label.
10-10
Quality Management System certification.
Development, production, and auditing in
14001 accordance with ISO9001. Environmental
management system in accordance with
ISO14001.
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Columbus, Ohio 43240
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®
METTLER TOLEDO is a registered trademark of Mettler-Toledo, LLC
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