Bangko Sentral Pilipinas: The Governor

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BANGKO SENTRAL NG PILIPINAS
OFFICE OF THE GOVERNOR
ctRcuLAR NO.%o
Series of 2077
Subject: Guidelines on Deposit and Cash Servicing Outside of Bank Premises
The Monetary Board in its Resolution No. 37 dated 05 January 20L7, approved the
amendments to the Manual of Regulations for Banks (MORB) on the guidelines on and
regulations related to servicing deposits outside of bank premises, and the adoption of
regulations to allow banks to accredit third party service providers to perform cash pick-up
and cash delivery services and to accept and disburse cash on its behalf in order to promote
operational efficiency, improve their service delivery channels, and for greater customer
convenience.
Section 1. SubsectionXI62.2 of the MORB is hereby amended to read as follows:
Subsection XL62.2 (2008 X169.1) Prohibition ogoinst outsourcing of inherent

banking functions.
No bank shall outsource inherent banking functions such as:

a. Taking of deposits from the public;
b. Granting of loans and extension of other credit exposures;
c. Managing of risk exposures; and
d. General management.
Section 2. Section X213 of the MORB is hereby amended to read as follows:
Section X2L3. Seruicing Deposits Outside Bank Premises.
Subject to approval by the Deputy Governor, Supervision and Examination Sector

(SES), a bank may solicit and accept deposits outside of its premises through its
employees. This includes deposit pick-up/delivery services with the use of vehicles
accompanied by an authorized bank teller or of an authorized mobile bank teller or
solicitor, subject to the following conditions:
a. The bank has no major supervisory concerns on its safety and soundness;
b. The bank shall observe prudent security measures and shall obtain
appropriate insurance coverage; and
c. Transaction with depositors outside bank premises by bank personnel is

deemed a transaction within bank premises and shall be recognized and/or
recorded by the bank as occurring at actual point of transaction consistent
with procedures for transactions made within bank premises.
The bank's board of directors shall adopt clearly-defined written policies, procedures
and controls for the operation of deposit servicing activities outside of bank
premises, including but not limited to the criteria for determining to whom the
service will be made available, and the terms and conditions for such services.
Once a bank is allowed to solicit and accept deposit outside bank premises, it may
continuously undertake these activities unless othennrise ordered by the Bangko
Sentral.
Transitory Provisions. Banks with existing authority to solicit and accept deposits
outside bank premises shall submit a certification of compliance with the basic
conditions hereof within three (3) months from the effectivity of this Circular,
otherwise, said authority shall be deemed automatically revoked.
Section 3. Section X266 (Deposit Pick-up/Cash Delivery Services) of the MORB is hereby
amended to read as follows:
Section X266. Cash Pick-up/Cash Dellvery Seruices; Cash Agents. Subject to

approval by the Deputy Governor, SES, a bank may accredit third party service
providers, which may be authorized by customers to perform cash/check pick-up
andlor cash delivery services on their behalf, or contract third party entities as cash
agents to accept and disburse cash on the bank's behalf in order to promote
operational efficiency, more expanded service delivery channels, and greater
convenience of banking customers.
Once given such approval, a bank may continuously undertake these activities unless
otherwise ordered by the Bangko Sentral.
Section 4. Subsection X266. t (Operation of armored cars) of the MORB is hereby amended
to read as follows:
Subsection X265. L. Cash Pick-Up/Cash Delivery Seruices.
A bank may accredit third party service provider/s, which may be authorized by
customers to pick-up cash/checks for deposit and/or deliver proceeds from cash
withdrawal and/or cash exchange, subject to the following conditions:
a. The bank shall exercise due diligence to assure itself that prudent security
measures are observed by the service provider, and that customer risk of loss
shall be covered by insurance;
b. The customer executes a written authorization for the cash/check pick-up

and/or cash delivery and accepts that no deposit relationship exists with the
bank for the cash/checks in transi!
c. Customer deposit accounts shall be credited or debited when the
cash/checks picked up or cash delivered are turned over to the bank by the
service provider and vice-versa consistent with procedures for transactions
made by clients within bank premises; and
d. The bank shall ensure due diligence and compliance with applicable rules,
regulations and policies on anti-money .laundering, consumer protection,
bank secrecy, and customer data confidentiality.
The board of directors shall adopt clearly-defined written policies, procedures and
controls for cash/check pick-up/cash delivery services, including, but not limited to,
the criteria for determining to whom the service will be made available, and the
terms and conditions for such services.
Section 5. Subsection X266.2 is hereby added to the MORB, which subsection shall read as
follows:
Subsection X266.2 Use of Cosh Agents. A bank may contract third party entities as
cash agents subject to existing rules on outsourcing: Provided, that the following
conditions are complied with:
a. The bank shall have an electronic banking solution to implement its cash
agent operations and comply with the requirements of Part Seven of the
MORB, on the Guidelines on Electronic Banking Services and Operations.
The bank shall deploy to its cash agents a device through which its customers
can perform secure online, real-time deposit and withdrawaltransactions for
his/her own bank account, fund transfers and bills payment (self-service
transactions).
b. Cash agents shall be allowed to accept and disburse cash on bank's behalf in
connection with the following self-service transactions of customers:
i. Deposit and withdrawal transactions performed by the customer on

his bank accoun!
ii. Fund transfers performed by the customer;
iii. Bills payment; and
iv. Payments due to government institutions, €.9., members'
contributions to the Social Security System and premiums payable to
the Philippine Health lnsurance Corporation.
In addition to the above, cash agents are also allowed to perform the
following for the bank:
Perform Know-Your-Customer and other related processes in

accordance with existing regulations;
ii. Collect and forward applications for opening a savings account;
ilt. Accept and forward loan application documents; and
.3
iv. Market sell and service insurance products in accordance with
existing regulations.
c. The bank assumes full responsibility and liability for all acts and omissions of
its cash agents on bank-related services. The bank shall exercise due diligence
to ensure its cash agents comply with applicable rules, regulations, and
policies on anti-money laundering, consumer protection, bank secrecy and
customer data confi dentiality.
The board of directors of the bank shall adopt clearly-defined written policies,
procedures and controls for its cash agent operations, including but not limited to
cash agent selection and due diligence, and customer care arrangements.
Upon receipt of notice of Bangko Sentral approval to contract cash agents, the bank
shall inform the Bangko Sentral of the target launch date of such service, which shall
be within six (6)months from the date of said approval.
Section 6.Sections 1266 (Reservedl,2266 (Reserved) and 3256 (Qualifoing Criteria Before a
Rural/Cooperative Bank Engages in Deposit Pick-up Services), and Appendix 82 (Format
Certification on Deposit/Cash Delivery Services) of the MORB are hereby deleted.
Section 7. This Circular shall take effect fifteen (15) days after its publication either in the
Official Gazette or in a newspaper of general circulation.
FOR THE MONETARY BOARD:
llanuary 20t7

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BANGKO SENTRAL NG PILIPINAS

OFFICE OF THE GOVERNOR

Subject: Guidelines on Deposit and Cash Servicing Outside of Bank Premises

Section 1. SubsectionXI62.2 of the MORB is hereby amended to read as follows:

Subsection XL62.2 (2008 X169.1) Prohibition ogoinst outsourcing of inherent

No bank shall outsource inherent banking functions such as:

Section X2L3. Seruicing Deposits Outside Bank Premises.

Subject to approval by the Deputy Governor, Supervision and Examination Sector

c. Transaction with depositors outside bank premises by bank personnel is

Section X266. Cash Pick-up/Cash Dellvery Seruices; Cash Agents. Subject to

Subsection X265. L. Cash Pick-Up/Cash Delivery Seruices.

b. The customer executes a written authorization for the cash/check pick-up

i. Deposit and withdrawal transactions performed by the customer on

Perform Know-Your-Customer and other related processes in

FOR THE MONETARY BOARD:

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