IIC (Invisible-In-The-Canal)

O P E R AT I O N S M A N U A L
Table of Contents IIC Overview

Overview Features, Controls and Identification

Features, Controls and Identification. . . . . . . . . . . . . . 3
Your hearing system controls include:
Preparation
Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1. Microphone opening
Battery Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Insertion and Removal. . . . . . . . . . . . . . . . . . . . . . . . . 7 2. Sound outlet (receiver)
Operation 3. Battery compartment (on/off control)
On & Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Multimemory Settings. . . . . . . . . . . . . . . . . . . . . . . . . 11
4. Removal handle
T2 (touch-tone) Function . . . . . . . . . . . . . . . . . . . . . . . 12 5. Vent (optional)
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Your hearing system can be identified by the
Reminder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 white R for the right ear and L for the left ear
Summary of Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 18 and the serial number:
Instrument Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Hearing System Care 6. Location of serial number
Service and Repair. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 21
1
Tips for Better Communication
For You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
For Your Family and Friends . . . . . . . . . . . . . . . . . . . . 23
6
FDA Information
Required Information. . . . . . . . . . . . . . . . . . . . . . . . . . 24

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2

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Preparation Preparation

Batteries
Your hearing system uses a battery as its power
source. This battery size can be identified by the
yellow (10) color code on the packaging.

To insert or replace the battery:

1. Use the nail grip on the battery door.

2. Open the battery door gently and remove 1 2
the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s “+” sign (flat side of the
battery) with the “+” on the battery door.
5. Close the battery door.

Warnings
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Batteries are dangerous if swallowed. To help
prevent the accidental ingestion of batteries:

Keep out of reach of children and pets

C
 heck your medications before taking them –
batteries have been mistaken for pills
N
 ever put batteries in your mouth, as they can
easily be swallowed
N
 ational Button Battery Ingestion Hotline:
5
202-625-3333

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Preparation Preparation

Battery Indicator Tones Insertion and Removal

An indicator will sound when the battery voltage is It is very important that you work closely with your
low. You have approximately 5 minutes* to replace hearing professional to develop an insertion
the battery. An indicator will sound just before the technique that is specific for the shape and
battery stops working. contours of your ear. Improper insertion will
result in unsatisfactory performance and comfort.
* Actual time between low battery indicator and
shut down will vary depending on environmental To insert the hearing instrument:
noise levels and brand of battery used.

Helpful Hints

• NEVER FORCE THE BATTERY DOOR SHUT;

this could result in serious damage; if the door will
not close securely, check that the battery is
inserted correctly.
• Do not open the battery door too far or damage is
likely to occur.
• Because of their size, it’s a good idea to change
and replace batteries above a table or desk to 1) Determine Left or Right by locating the side
reduce the risk of dropping the instrument or marker on the hearing instrument.
battery. 2) Hold the instrument in the same side hand with
• Dispose of used batteries immediately in the the dot marker on top.
proper waste or recycling container. 3) Lift the device to the ear and place at the opening
• Because batteries can vary in size and of the ear canal.
performance, your hearing care professional is your 4) Push the device into place in the ear, using the
best source for lifespan estimates and verification end of the removal cord as indication that the
that you are using the proper size and type. device is inserted all the way.

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Preparation Preparation

To remove the hearing instrument: Helpful Hints

• It is not unusual for the hearing aid to feel quite
foreign in the ear canal initially, but very natural
over time as your ear adapts. It may be necessary
to adopt a wearing schedule that gradually
increases the time that you wear your hearing aids.
Work with your hearing professional to develop a
wearing schedule appropriate for your needs.
• Minor irritation and inflammation may occur as your
ear becomes accustomed to having an object in it;
if so, please contact your hearing care professional.
• If an actual allergic reaction occurs, alternative
Grasp the removal handle found at the bottom materials are available; contact your hearing
of the ear canal and gently remove the hearing care professional.
instrument from the ear. • Severe swelling, discharge from the ear, excessive
wax, or other unusual conditions warrant
immediate consultation with a physician.
• If desired, apply a small amount of Oto-Ease to the
outside of the hearing instrument being careful to
not get any in the receiver/sound opening.
• It may be helpful to lift the external ear with your
opposite hand to straighten the ear canal during
insertion. You will know the hearing instrument is
in position when it sits firmly and comfortably in
the ear.
• Verify proper insertion visually with a stationary
hand mirror reflecting the opening of the ear
canal, and finally adjust the position of the removal
handle as directed by your hearing professional.
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 Operation Operation

On & Off Volume Control

To turn ON:
Insert a battery and My hearing instrument uses T2 for volume control.
completely close the
See page 12.
battery door.
To turn OFF: Your hearing system has been set to a specific
Open the battery door until volume level by your hearing care professional.
the battery is no longer touching If sounds are generally too loud or too soft, please
the battery contacts. contact your hearing care professional for advice
and adjustment.
Some hearing instruments are programmed to
have a Power-On delay. Your hearing professional Multimemory Settings
will place a check in the box below if your hearing
instruments have this feature.
My hearing instrument uses T2 for Multimemory
control. Please read the section below.
My hearing instrument has a Power-On delay.
My hearing instrument does not have Multimemory.
See page 14.
The Power-On delay means that your instruments
will take several seconds to power up once they
have been turned on. This feature allows you to Program Tone Speech Environment
get the hearing instruments in your ear before they
start to amplify sound. You may hear a tone series 1 1 Tone “One” Normal
indicating that your device is fully powered on.
2 2 Tones “Two”

3 3 Tones “Three”

4 4 Tones “Four”

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 Operation Operation

T2 (touch-tone) Function Troubleshooting Guide

SYMPTOM POSSIBLE CAUSES SOLUTIONS
My hearing instrument has T2 capability.
Please read the section below. Telephone keys not Consult telephone
emitting beep tones operator’s manual to
My hearing instrument does not have enable beep tones
T2 capability. See page 14.
T² not unlocked prior Press ** and listen for
to command unique T² indicator
You may use a cell phone, cordless telephone, or
Hearing system
corded telephone to adjust your hearing system. The not responding Telephone too far Bring telephone closer
to telephone to hearing system
telephone MUST “beep” when the keys are pressed command
from hearing system microphone
for this function to work. If your telephone does not
“beep” when the keys are pressed, consult your Press ** to wake then
press 2 or 8 to increase
telephone operator’s manual or contact your Incorrect key command or decrease volume or
4 or 6 to change programs
telephone service provider. if device has multiple
programs
• Hold the phone approximately 3 inches from the ear
• Press ** to “wake” T² (a tone series indicates that it Hearing system T² automatically Press ** to wake then
is ready for a command) responded but
won’t respond to “sleeps” 20 seconds press key that corresponds
later command after last command to desired action
• Press the telephone key that corresponds to the
desired function
• T² will “sleep” after 20 seconds
Use the following keypad buttons to
remotely adjust your hearing aid settings.
Volume

Memory Memory

Volume

Press 2 times Mute

to wake
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Operation Operation

Telephone Use General Telephone Use

Your hearing instruments are equipped with tools Some hearing instruments work best
to help you effectively communicate on the by holding the phone close to, but
telephone. Your hearing professional will check the not fully covering your ear. In some
box/boxes that represent the telephone settings in instances, if you encounter whistling
your instruments. (feedback), tilt the receiver at an
angle until the whistling stops. Your
hearing professional can provide
My hearing instruments have the following
instructions and techniques for your
telephone setting(s): specific needs.
A beep or indicator tone is enabled on my
instruments to signal when the device switches
to the telephone setting. DISCLAIMER – Some hearing aid
users have reported a buzzing sound in their hearing
aids when they are using cell phones, indicating
that the cell phone and hearing aid may not be
compatible. According to the ANSI C63.19 standard
(ANSI C63.19-2006 American National Standard
Methods of Measurement of Compatibility Between
Wireless Communications Devices and Hearing Aids),
the compatibility of a particular hearing aid and cell
phone can be predicted by adding the rating for
the hearing aid immunity to the rating for the cell
phone emissions. For example, the sum of a hearing
aid rating of 2 (M2/T2) and a telephone rating of 3
(M3/T3) would result in a combined rating of 5. Any
combined rating that equals at least 5 would provide
“normal use”; a combined rating of 6 or greater
would indicate “excellent performance.”

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Operation Operation

The immunity of this hearing aid is at least M2/ Reminder

T2. The equipment performance measurements, Some hearing systems have been programmed
categories and system classifications are based with a Reminder indicating that it is time to
upon the best information available but cannot schedule an appointment. Your hearing care
guarantee that all users will be satisfied. professional will check the box below if this feature
is activated.
NOTE: The performance of individual hearing aids
may vary with individual cell phones. Therefore,
please try this hearing aid with your cell phone
or, if you are purchasing a new phone, be sure to My Reminder feature is activated.
try it with your hearing aid prior to purchase. For
My Reminder indicator is a:
additional guidance, please ask your cell phone
provider for the booklet entitled “Hearing Aid Speech Indicator (“Make Appointment”)
Compatibility with Digital Wireless Cell Phones.”
Tone Indicator

The Reminder will occur automatically. When you

hear the Reminder indicator, please contact your
hearing care professional.

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Operation Operation

Summary of Settings Instrument Care

Indicator Indicator Because of the variability of individual ear canal
Environment physiology, maintenance needs vary. Work
Tone On Tone Type
with your hearing professional to develop a
Yes Speech
Program 1 Normal maintenance routine best for you.
No 1 Tone
General maintenance guidelines:
Speech
Yes a. Inspect your hearing aid with good light and
Program 2 2 Tones
No
Tone Series a magnifying glass if necessary, and become
Speech familiar with the look of a properly maintained
Yes hearing aid.
Program 3 3 Tones
No
Tone Series b. Wiping the exterior of the hearing aid off with
Speech a soft cloth or tissue in the morning before
Yes
Program 4
No
4 Tones wearing is typically the best routine.
Tone Series
c. Inspect the microphone and receiver ports
Yes Speech every morning and brush away any wax or
Low Battery —
No Tone Series debris.
Power On — Tone Series
d. Depending on the conditions of your ear, a
desiccating kit or appliance may be necessary
Yes to ensure reliable performance. Please check
Mute — Tone Series
No with your hearing professional.
Yes Speech Your hearing care professional can provide further
Self Check —
No Tone Series information on additional maintenance procedures
Yes Speech
for your hearing system if needed.
Reminder —
No Tone Series

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Hearing System Care Hearing System Care

Helpful Hints Service and Repair

• When not wearing your hearing instruments, If, for any reason, your hearing system does not
open the battery door to allow any moisture to operate properly, do NOT attempt to fix it yourself.
evaporate Not only are you likely to violate any applicable
• When not in use, remove the batteries warranties or insurance, you could easily cause further
completely; place your hearing system in the damage. Should your hearing system fail or perform
storage container and store: poorly, check the guide below for possible solutions.
If problems continue, contact your hearing care
– In a dry, safe place professional for advice and assistance.
– Away from direct sunlight or heat to avoid
Troubleshooting Guide
extreme temperatures
– Where you can easily find them SYMPTOM POSSIBLE CAUSES SOLUTIONS

– Safely out of reach of pets and children Low battery Replace battery
• Do not take apart your hearing instruments or Wax or debris in Clean both microphone
insert the cleaning tools inside them Not Loud Enough
the microphone or and receiver with brush
receiver
Hearing change Contact your hearing
care professional
Inconsistent Low battery Replace battery
Performance
Low battery Replace battery
Unclear, Distorted
Performance Defective hearing Contact your hearing
instrument care professional
Low battery Replace battery
Wax or debris in Clean both microphone
Dead the microphone or and receiver with
receiver brush.

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Tips for Better Communication Tips for Better Communication

Your hearing care professional will recommend an • Let others know what you need; keep in mind
appropriate schedule to help you adapt to your that people cannot “see” your hearing loss
new hearing system. It will take practice, time and
• Develop realistic expectations of what your
patience for your brain to adapt to the new sounds
hearing instruments can and cannot do
that your hearing system provides. Hearing is only
part of how we share thoughts, ideas and feelings. • Better hearing with hearing instruments
Reading lips, facial expressions and gestures is a learned skill combining desire, practice
can help the learning process and add to what and patience
amplification alone may miss.

Please review the following simple

For Your Family and Friends
communication tips:
Your family and friends are also affected by your
For You hearing loss. Request that they:
• Move closer to and look at the speaker
• Get your full attention before beginning
• Sit face-to-face in a quiet room to speak

• Try different locations to find the best place • Look at you or sit face-to-face in a quiet room
to listen • Speak clearly and at a normal rate and level;
• Minimize distractions shouting can actually make understanding
more difficult
• Background noises may be frustrating at first;
remember, you have not heard them for a while • Rephrase rather than repeat the same words;
different words may be easier to understand
• Minimize distractions while speaking

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FDA Information FDA Information

Required Information Following the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically evaluated
The following additional information is provided in compliance with and that you may be considered a candidate for a hearing instrument.
U.S. Food and Drug Administration (FDA) regulations: The physician will refer you to an audiologist or hearing instrument
WARNING TO HEARING INSTRUMENT DISPENSERS. A hearing dispenser, as appropriate, for a hearing instrument evaluation.
instrument dispenser should advise a prospective hearing instrument user The audiologist or hearing instrument dispenser will conduct a hearing
to consult promptly with a licensed physician (preferably an ear specialist) instrument evaluation to assess your ability to hear with and without a
before dispensing a hearing instrument if the hearing instrument hearing instrument. The hearing instrument evaluation will enable the
dispenser determines through inquiry, actual observation, or review of audiologist or dispenser to select and fit a hearing instrument to your
any other available information concerning the prospective user, that the individual needs.
prospective user has any of the following conditions:
If you have reservations about your ability to adapt to amplification, you
i. Visible congenital or traumatic deformity of the ear. should inquire about the availability of a trial-rental or purchase-option
program. Many hearing instrument dispensers now offer programs
ii. History of active drainage from the ear within the previous 90 days. that permit you to wear a hearing instrument for a period of time for
iii. History of sudden or rapidly progressive hearing loss within the a nominal fee after which you may decide if you want to purchase the
previous 90 days. hearing instrument.
iv. Acute or chronic dizziness. Federal law restricts the sale of hearing instruments to those individuals
who have obtained a medical evaluation from a licensed physician.
v. Unilateral hearing loss of sudden or recent onset within the previous Federal law permits a fully informed adult to sign a waiver statement
90 days. declining the medical evaluation for religious or personal beliefs that
vi. Audiometric air-bone gap equal to or greater than 15 decibels at preclude consultation with a physician. The exercise of such a waiver is
500 Hertz (Hz), 1,000 Hz and 2,000 Hz. not in your best health interest and its use is strongly discouraged.

vii. Visible evidence of significant cerumen accumulation or a foreign A hearing aid will not restore normal hearing and will not prevent or
body in the ear canal. improve a hearing impairment resulting from organic conditions. Use
of a hearing aid is only part of hearing habilitation and may need to be
viii. Pain or discomfort in the ear. supplemented by auditory training and instruction in lip reading. In most
cases infrequent use of a hearing aid does not permit a user to attain full
Special care should be exercised in selecting and fitting a hearing
benefit from it.
instrument whose maximum sound pressure level exceeds 132 decibels
because there may be risk of impairing the remaining hearing of the CHILDREN WITH HEARING LOSS. In addition to seeing a physician for
hearing instrument user. a medical evaluation, a child with a hearing loss should be directed to
an audiologist for evaluation and rehabilitation since hearing loss may
IMPORTANT NOTICE FOR PROSPECTIVE HEARING INSTRUMENT cause problems in language development and the educational and social
USERS. Good health practice requires that a person with a hearing growth of a child. An audiologist is qualified by training and experience
loss have a medical evaluation by a licensed physician (preferably a to assist in the evaluation and rehabilitation of a child with a hearing loss.
physician who specializes in diseases of the ear) before purchasing
a hearing instrument. Licensed physicians who specialize in diseases
of the ear are often referred to as otolaryngologists, otologists, or
otorhynolaryngologists. The purpose of the medical evaluation is to
assure that all medically treatable conditions that may affect hearing
are identified and treated before the hearing instrument is purchased.

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LIMITED WARRANTY LIMITED WARRANTY

LIMITED WARRANTY: WHAT THIS LIMITED WARRANTY DOES NOT COVER:

This Limited Warranty provided by Starkey Laboratories, Inc. (“Starkey”), to you, the Batteries, earmolds, accessories, or damage to your hearing instrument caused by
original purchaser of a Starkey hearing instrument, covers your new hearing misuse or neglect, accident, unauthorized alteration, or failure to provide reasonable
instrument when sold by a hearing professional authorized by Starkey. The duration and necessary maintenance and cleaning.
of this Limited Warranty begins when you first take delivery of your hearing instrument
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES:
from an authorized hearing professional and ends twenty-four (24) months later
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER FROM STARKEY ANY
(“warranty period”).
CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT
LIMITATION ON DURATION OF IMPLIED WARRANTIES: IN THE HEARING INSTRUMENT, INCLUDING BY WAY OF EXAMPLE ONLY,
IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF STATE LAW, INCLUDING ANY EXPENSES TO DELIVER THE HEARING INSTRUMENT TO AN AUTHORIZED
IMPLIED WARRANTY OF MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY HEARING PROFESSIONAL, HOTEL ROOMS, OR LOST WAGES. THIS EXCLUSION
OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE AND DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE
WARRANTY PERIOD. There is no warranty of any nature made by Starkey beyond DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE
this Limited Warranty. No person has authority to enlarge, amend, or modify this ESSENTIAL PURPOSE OF ANY REMEDY OF THIS LIMITED WARRANTY.
Limited Warranty. Starkey is not responsible for any undertaking, representation, or
Some States do not allow the exclusion or limitation of consequential or incidental
warranty (written, express, or implied) made by any hearing professional or other
damages, so the above exclusions may not apply to you.
person beyond those expressly set forth in this Limited Warranty.
Some States do not allow limitations on how long an implied warranty lasts, so the YOUR LEGAL REMEDIES:
above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT “EXTEND TO FUTURE PERFORMANCE.”
ANY ACTION TO ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED
WHAT THIS LIMITED WARRANTY COVERS:
WARRANTIES MAY AND SHALL NOT BE COMMENCED MORE THAN 90 DAYS
This Limited Warranty covers only a “defect” in the workmanship performed and/or
AFTER THE EXPIRATION OF THE WARRANTY PERIOD. THE PERFORMANCE OF
materials used to manufacture your hearing instrument. “Defect” means the failure
REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING.
of the workmanship performed and/or materials used to conform the hearing
UNDER NO CIRCUMSTANCES SHALL STARKEY BE OBLIGATED TO REFUND ALL
instrument to Starkey’s design and manufacturing specifications and tolerances.
OR ANY PART OF THE PURCHASE PRICE OF THE HEARING INSTRUMENT. Some
Your hearing professional may have issued a warranty or service plan that goes States do not allow the reduction in the limitation period, so the above reduction in
beyond the provisions of this Limited Warranty. Please contact him or her for further the limitation period may not apply to you.
information.
This warranty gives you specific legal rights. You may also have other rights which
Starkey will either replace the hearing instrument or repair any covered defect in your vary from State to State.
hearing instrument, provided that you deliver your hearing instrument to one of
This warranty is valid only in the United States.
Starkey’s authorized hearing professionals and notify the hearing professional of the
defect during the warranty period and within thirty (30) days of discovering the
defect. There will be no cost to you for Starkey’s repair or replacement of the
instrument itself, but the hearing professional may charge a fee for services he or she Starkey World Headquarters
provides. Performance of warranty repairs on your hearing instrument shall not 6700 Washington Avenue South
extend the duration of the warranty period. Any repairs performed on your hearing Eden Prairie, MN 55344
instrument after the warranty period has expired shall be considered “good will”
repairs, which shall not alter the terms of this Limited Warranty.
HOW TO OBTAIN WARRANTY SERVICE:
Deliver your hearing instrument (at your expense) to the Starkey authorized hearing Wm. F. Austin House, Bramhall Technology Park
professional from whom you purchased it. If that professional is unavailable, visit Pepper Road, Hazel Grove, Stockport SK7 5BX
www.starkey.com or call the toll-free telephone number on the back of the Operations United Kingdom
Manual to locate another authorized Starkey hearing professional.
www.starkey.com

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A global hearing technology
company headquartered in
Eden Prairie, Minnesota, U.S.A.

Starkey Laboratories, Inc.

6700 Washington Avenue South
Eden Prairie, MN 55344-3476
800.328.8602

www.starkey.com

© 2010 Starkey Laboratories, Inc. All Rights Reserved.

84507-000 11/10 BKLT0191-02-EE-ST Rev. C