International Business Management
International Business Management
International Business Management
Learning Objectives
A firm that has operations in more than one country is known as a multinational corporation
(MNC).The largest MNCs are major players within the international arena. Walmart’s annual
worldwide sales, for example, are larger than the dollar value of the entire economies of Austria,
Norway, and Saudi Arabia. Although Walmart tends to be viewed as an American retailer, the
firm earns more than one-quarter of its revenues outside the United States. Walmart owns
significant numbers of stores, as of mid-2014, in Mexico (2,207), Brazil (556), Japan (437), the
United Kingdom (577), Canada (390), Chile (386), Argentina (105), and China (400). Walmart
also participates in joint ventures in China (328 stores) and India (5). Even more modestly sized
MNCs are still very powerful. If Kia were a country, its current sales level of approximately $42
billion (in 2012) would place it in the top 75 among the more than 180 nations in the world
(Wal-Mart Stores Inc., 2014).
Multinationals such as Kia and Walmart have chosen an international strategy to guide their
efforts across various countries. There are three main international strategies available: (1)
multidomestic, (2) global, and (3) transnational (Figure 7.23 “International Strategy”). Each
strategy involves a different approach to trying to build efficiency across nations while
remaining responsive to variations in customer preferences and market conditions.
Multidomestic Strategy
Similarly, food company H. J. Heinz adapts its products to match local preferences. Because
some Indians will not eat garlic and onion, for example, Heinz offers them a version of its
signature ketchup that does not include these two ingredients.
Figure 7.24: Baked beans
flavored with curry? This H. J. Heinz product is very popular in the United Kingdom.
Global Strategy
A firm using a global strategy sacrifices responsiveness to local requirements within each of its
markets in favor of emphasizing efficiency. This strategy is the complete opposite of a
multidomestic strategy. Some minor modifications to products and services may be made in
various markets, but a global strategy stresses the need to gain economies of scale by offering
essentially the same products or services in each market.
Microsoft, for example, offers the same software programs around the world but adjusts the
programs to match local languages. Similarly, consumer goods maker Procter & Gamble
attempts to gain efficiency by creating global brands whenever possible. Global strategies also
can be very effective for firms whose product or service is largely hidden from the customer’s
view, such as silicon chip maker Intel. For such firms, variance in local preferences is not very
important.
Transnational Strategy
Exercises
1. Which of the three international strategies is Kia using? Is this the best strategy for Kia to be
using?
2. Identify examples of companies using each of the three international strategies other than those
described above. Which company do you think is best positioned to compete in international markets?
All of these factors have provided the opportunity for some companies to gain
competitive advantage against their competition worldwide. How did they
accomplish this? Discover three primary strategies that businesses use to
successfully gain global competitive advantage.
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EDUCATION
The company’s scope does not determine exactly what should be done within
those boundaries, as there is room for experimentation and initiative.
However, it should specify where the company or business will not go. This
will prevent employees from wasting resources on projects that do not fit the
corporate strategy.
The end result is a brief statement that reflects the three elements of an
effective strategy and makes sense to everyone in the company. It may
include explanatory notes to clarify issues and implications.
help them best execute their roles; without such clarity, your startup may lose
its focus.
References
Financial integration
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Financial integration is a phenomenon in which financial markets in neighboring, regional
and/or global economies are closely linked together. Various forms of actual financial integration
include: Information sharing among financial institutions; sharing of best practices among financial
institutions; sha of cutting edge technologies (through licensing) among financial
institutions; firms borrow and raise funds directly in the international capital
markets; investors directly invest in the international capital markets; newly engineered financial
products are domestically innovated and originated then sold and bought in the international capital
markets; rapid adaption/copycat of newly engineered financial products among financial
institutions in different economies; cross-border capital flows; and foreign participation in the
domestic financial markets.
Because of financial market imperfections, financial integration in neighboring, regional and/or global
economies is therefore imperfect. For example, the imperfect financial integration can stem from the
inequality of the marginal rate of substitutions of different agents. In addition to financial market
imperfections, legal restrictions can also hinder financial integration. Therefore, financial integration
can also be achieved from the elimination of restrictions pertaining to cross-border financial
operations to allow (a) financial institutions to operate freely, (b) permit businesses to directly raise
funds or borrow and (c) equity and bond investors to invest across the state line with fewer [or
without imposing any] restrictions.[1] However, it is important to note that many of the legal
restrictions exist because of the market imperfections that hinder financial integration. Legal
restrictions are sometimes second-best devices for dealing with the market imperfections that limit
financial integration. Consequently, removing the legal restrictions can make the world
economy become worse off. In addition, financial integration of neighboring, regional and/or global
economies can take place through a formal international treaty which the governing bodies of these
economies agree to cooperate to address regional and/or global financial disturbances through
regulatory and policy responses.[1] The extent to which financial integration is measured includes
gross capital flows, stocks of foreign assets and liabilities, degree of co-movement of stock returns,
degree of dispersion of worldwide real interest rates, and financial openness. [1][2][3] Also there are
views that not gross capital flows (capital inflow plus capital outflow), but bilateral capital flows
determine financial integration of a country, which disregards capital surplus and capital deficit
amounts. For instance, a county with only capital inflow and no capital outflow will be considered not
financially integrated.[4]
Mergers vs. Acquisitions: An Overview
Mergers and acquisitions are two of the most misunderstood words in the
business world. Both terms often refer to the joining of two companies, but there
are key differences involved in when to use them.
KEY TAKEAWAYS
Typically, mergers are done to reduce operational costs, expand into new
markets, boost revenue and profits. Mergers are usually voluntary and involve
companies that are roughly the same size and scope.
Since mergers are so uncommon and takeovers are viewed in a negative light,
the two terms have become increasingly blended and used in conjunction with
one another. Contemporary corporate restructurings are usually referred to as
merger and acquisition (M&A) transactions rather than simply a merger or
acquisition. The practical differences between the two terms are slowly being
eroded by the new definition of M&A deals.
The $81 billion acquisition will realize cost savings for the combined entity of $1.5
billion and revenue synergies of $1 billion, which are expected to be realized
within three years of the close of the acquisition.
From our increasingly diverse domestic workforce to the globalization of business, cultural
competence is arguably the most important skill for effective work performance in the 21st
century.
Cultural competence, in brief, is the ability to interact effectively with people from different
cultures. This ability depends on awareness of one’s own cultural worldview, knowledge of other
cultural practices and worldviews, tolerant attitudes towards cultural differences, and cross-
cultural skills.
The more different cultures work together, the more cultural competency training is essential to
avoid problems. Cultural problems can range from miscommunication to actual conflict, all
endangering effective worker productivity and performance.
Managing Cultural Diversity in the Workplace
1. Awareness. Cultural Awareness is the skill to understand one’s reactions to people who are
different, and how our behavior might interfere with effective working relationships. We need to learn
to overcome stereotypes? We need to see people as individuals and focus on actual behavior, rather
than our preconceived and often biased notions.
2. Attitude. This is the companion skill to awareness. Attitude enables people to examine their
values and beliefs about cultural differences, and understand their origins. It is important that to focus
on facts, rather than judgment. Also, note that suggesting that some people are more biased and
prejudiced than others can quickly sabotage cultural training. The goal is managing cultural diversity in
the workplace, and creating effective working relationships – not to make converts.
3. Knowledge Social science research indicates that our values and beliefs about equality may be
inconsistent with behavior. Ironically, we are often unaware of this. Knowledge about our own behavior
– and how it relates to fairness and workforce effectiveness – is an essential skill. It’s also essential to be
knowledgeable about other cultures, from communication styles to holidays and religious events. The
minimum objective is tolerance, which is essential for effective teamwork. Differences are what make
tolerance necessary , and tolerance is what makes differences possible.
4. Skills The goal of training – in awareness, attitude, and knowledge – should be skills that allow
organizational leaders and employees to make cultural competence a seamless part of the workplace.
The new work environment is defined by understanding, communicating, cooperating, and providing
leadership across cultures. Managing cultural diversity in the workplace is also the challenge for
organizations that want to profit from a competitive advantage in the 21st century economy.
for an organization to actually profit from the “diversity of thought” of its diverse workforce the
following factors have to come together:
Commitment to the diversity development process by top management and all employees
Diversity promoting and supporting companywide structures and processes
Development and training of the workforce’s cross-cultural (leadership) competencies and
conflict management skills
Without the necessary organizational framework, intercultural training, and support, diverse
teams will have difficulties becoming cohesive, innovative, and productive units. Let’s take a
detailed look at the steps needed achieve this goal.
These intercultural competencies are best learned through cross-cultural training combined with
personal work experience (e.g., being a member of a diverse team, working in an unfamiliar
environment, having a mentor with a different cultural background).
2. Select the team members Next, a team leader who already has the necessary cross-cultural
proficiency selects the members based on specific criteria related to the team’s/project’s target
population (adapted from Jent, N., “Diversity: Zauberwort zur Leistungssteigerung des HR-Bereichs,”
2005). These selection criteria need to be clearly defined and transparently communicated to all team
members.
Reminder: The organizational framework, the hierarchy within the broader organization, and the actual
By working hard to create a team culture, communication and collaboration just might become a
pleasure and an inspiration instead of hard work.
8. Set and respect deadlines It is a well-known fact that time does not mean the same to
everybody; after all, who does not get annoyed by chronic latecomers? Time can be a sensitive issue
personally and culturally. To get everybody on the same page, communicate the rules about time
keeping and deadlines clearly. This is especially important if some of the team members are not working
in the same time zone and the common work hours are limited. In this scenario, team members have to
be even more flexible, as returning a phone call might have to wait for the next day. What time frames
are acceptable, and when is a call-back considered late? What are the consequences if deadlines are not
respected?
9. Be alert to signs of trouble Inconsistencies and delays might signal issues with team
collaboration. Don’t procrastinate when you become aware of deadlines not being met or people
avoiding direct contact. Helpful interventions to prevent trouble may include personal talks, social
gatherings, reminders of milestones achieved, or teambuilding events. When considering any
intervention, cultural intelligence and sensitivity are of utmost importance to achieve the goal of better
collaboration.
10. Assess the team’s work Of course, feedback about the team’s progress needs to be given. But a
majority of cultures consider public critique offensive and improper, and only allow for indirect or
private face-to-face critique. To work together successfully, it, thus, is necessary to tailor any critique to
the member’s cultural background. While it might be acceptable to give critique directly and rather
bluntly when working with a Dutch team member, for example, this will not be acceptable to individuals
from other cultures such as China or India. It might be helpful to call upon a (cultural)
facilitator/mediator if the issue involves more than one team member, as that is usually a signal of a
bigger issue. Again, don’t procrastinate.
A multicultural team, like any other team, needs room and time to get to know each other,
experiment, and build trust. To create room for the diversity of thoughts, multicultural teams
need to find the balance between time-tested (cultural) practices and the development of novel
ideas. Team members need to commit fully to the process, and be willing to go beyond their
comfort zone. If they do, the diverse team offers each member a chance to bring his or her
personal and professional expertise to the table, and to be recognized and valued for it.
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Corporate governance is the system by which companies are directed and controlled.
Boards of directors are responsible for the governance of their companies. The
shareholders’ role in governance is to appoint the directors and the auditors and to
satisfy themselves that an appropriate governance structure is in place.
The responsibilities of the board include setting the company’s strategic aims, providing
the leadership to put them into effect, supervising the management of the business and
reporting to shareholders on their stewardship.
Corporate governance is therefore about what the board of a company does and how it
sets the values of the company, and it is to be distinguished from the day to day
operational management of the company by full-time executives.
In the UK for listed companies corporate governance it is part of the legal system as the
UK Corporate Governance Code applies to accounting periods beginning on or after 29
June 2010 and, as a result of the new Listing Regime introduced in April 2010, applies
to all companies with a Premium Listing of equity shares regardless of whether they are
incorporated in the UK or elsewhere.
But good governance can have wider impacts to the non listed sector because it is
fundamentally about improving transparency and accountability within existing systems.
One of the interesting developments in the last few years has been the way in which the
‘corporate’ governance label has been used to describe governance and accountability
issues beyond the corporate sector. This can be confusing and misleading as UK
Corporate Governance has been built and developed to deal with the governance of
listed company entities and not designed to cover all organisational types that may have
different accountability structures.
Many academic studies conclude that well governed companies perform better in
commercial terms.
The crux of this theory is to enact policies that promote an ethical balance
between the dual mandates of striving for profitability and benefiting society as a
whole. These policies can be either ones of commission (philanthropy -
donations of money, time, or resources) or omission (e.g., "go green" initiatives
like reducing greenhouse gases or abiding by EPA regulations to limit pollution).
Many companies, such as those with "green" policies, have made social
responsibility an integral part of their business models, and they have done so
without compromising profitability. In 2018, Forbes named the top socially
responsible companies in the world. Topping the list is technology giant Google,
followed closely by The Walt Disney Company and Lego, who announced in
March 2018 that it would begin manufacturing its pieces from plant-based
sources.
KEY TAKEAWAYS
By INVESTOPEDIA
Updated Jan 30, 2020
As pressure is added by consumers seeking to make more responsible choices
and by the constraints of ever-dwindling natural resources, more companies are
incorporating sustainable strategies and adopting more socially responsible
practices. Corporate social responsibility, or CSR, is the business practice of
pursuing social and environmental gains, alongside financial gains. As the push
for companies that do good increases, corporations of all sizes are looking for
ways to incorporate sustainable business practices into their everyday.
Some of the most popular CSR trends in the area of corporate social
responsibility include increased transparency, investment in green technologies,
local community and employee engagement, and diversity and inclusion
initiatives.
Consumers are no longer satisfied with shady business dealings and hidden
agendas but are demanding to know more about previously internal matters. For
example, even workers at places like Google have openly protested the
company's bid on a cloud computing contract with US Customs and Border
Protection. Just as nonprofits are subject to rigorous impact reporting, financial
transparency, and accountability, increased transparency is a CSR trend that will
only grow in coming years.
Even those organizations who consider themselves immune to transactions across geographical
boundaries are connected to the wider network globally. They are in one way or the other dependent
upon organizations that may even not have heard about. There is interdependence between
organizations in various areas and functions.
The preliminary function of global Human Resource Management is that the organization carries a
local appeal in the host country despite maintaining an international feel. To exemplify, any
multinational / international company would not like to be called as local, however the same wants a
domestic touch in the host country and there lies the challenge.
The strategic role of Human resources Management in such a scenario is to ensure that HRM policies
are in tandem with and in support of the firm’s strategy, structure and controls. Specifically, when we talk
of structures and controls the following become worth mentioning in the context of Global HRM.
Here also the role is no different i.e. hiring individuals with requisite skills to do a particular job. The
challenge here is developing tools to promote a corporate culture that is almost the same everywhere
except that the local sensitivities are taken care of.
Also, the deciding upon the top management or key positions gets very tricky. Whether to choose a local
from the host country for a key position or deploy one from the headquarters assumes importance; and
finally whether or not to have a uniform hiring policy globally remains a big challenge.
Nevertheless an organization can choose to hire according to any of the staffing policies mentioned
below:
Ethnocentric: Here the Key management positions are filled by the parent country individuals.
Polycentric: In polycentric staffing policy the host country nationals manage subsidiaries
whereas the headquarter positions are held by the parent company nationals.
Geocentric: In this staffing policy the best and the most competent individuals hold key positions
irrespective of the nationalities.
Geocentric staffing policy it seems is the best when it comes to Global HRM. The human
resources are deployed productively and it also helps build a strong cultural and informal
management network. The flip side is that human resources become a bit expensive when hired
on a geocentric basis. Besides the national immigration policies may limit implementation.
Global HRM therefore is a very challenging front in HRM. If one is able to strike the right chord in
designing structures and controls, the job is half done. Subsidiaries are held together by global HRM,
different subsidiaries can function operate coherently only when it is enabled by efficient structures and
controls.
Motivation is derived from the Latin word, “movere” which literally means
movement. All the definitions that you would read in books or in dictionary
relate to the fact that motivation is behavior and one needs to channelize this
behavior in order to achieve desired goals and results.
Intrinsic motivation
Extrinsic motivation
Motivated employees are an asset to an organization, they are directly
proportional to an organization’s success. Motivation is intangible, difficult to
measure and extremely difficult to control, but very easy to facilitate if done
right. It’s all about intention, intensity, and perseverance.
With this understanding, you will be able to categorize your employees better
and apply the right type of motivation to increase the level of employee
engagement and employee satisfaction. Some employees respond better to
intrinsic motivation while others may respond better to extrinsic motivation.
Intrinsic motivation
Intrinsic motivation means that an individual is motivated from within. He/she
has the desire to perform well at the workplace because the results are in
accordance with his/her belief system.
Extrinsic motivation
Extrinsic motivation means an individual’s motivation is stimulated by external
factors- rewards and recognition. Some people may never be motivated
internally and only external motivation would work with them to get the tasks
done.
But you need to be careful with extrinsic rewards too! Too much of anything
can be harmful and as a manager or a supervisor, you need to be clear to
what extent are you going to motivate your employees to accomplish
organizational goals.
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In addition, the rate of migration from one country to another has been growing steadily
over the years. The outcome of these activities has been the creation of work
environments made up of employees from different cultures.
By and large, cross-cultural management looks at how different people around the world
respond to situations. It goes ahead to provide strategies to ensure that people from
varied cultures across the globe can successfully work together (Kawar 2012, p. 107).
The number of businesses venturing into multinational operations across the world has
been on rise driven by the ever increasing trend of globalization. As business
enterprises continue to expand operations beyond their domestic market, the need for
managers who can effectively perform in a cross-cultural environment can not be
overemphasized.
Unlike in the past, corporate bodies are today compelled to create strategic alliances
and establish joint ventures in foreign markets (Okoro 2013, p. 2). Besides having
managers who are capable, it is also important for multinational businesses to ensure
that employees are properly equipped with vital skills necessary for surviving in a multi-
cultural setup.
For this reason, corporate bodies make every effort to provide an opportunity for
managers and employees at different levels to visit other countries and learn how to
cope with different cultures (Piekkari, Welch and Welch 2014). Arguably, this makes it
possible for managers to have fruitful engagements with people from other cultures and
to take advantage of business opportunities that may be found in other countries.
Generally, scholars are in agreement that cross cultural management is very critical for
success to be realized in an international business environment due to increased
globalization (Primecz, Romani and Sackmann 2011). Considering that many business
enterprises, big and small are now taking advantage of the growing global market, it is
necessary to come up with strategies for managing and negotiating across different
cultures in order to succeed.