What Makes Banyan Tree Grow
What Makes Banyan Tree Grow
What Makes Banyan Tree Grow
V
Ho Kwon Ping
Banyan Tree Hotels & Resorts didn't start as a business decision. It started as a passion for Ho Kwon
Ping and his wife, Claire Chiang. "I still remember the day in the 1980s when Claire and I first came
across a stretch of land by Bang Tao Bay (Thailand). It was a disused tin mine and not very attractive to
many people. We purchased it on a whim. We only found out later that it had been declared
unreclaimable by a UN development report because of pollution from the mine," Ho says.
Struck by the tranquility of the area, the young couple decided to tackle the challenge of healing the
scarred, postapocalyptic landscape and replacing it with a lush resort paradise. They started as they
meant to go on, with respect for sense of place and for the environment and a commitment to develop a
project that would "transform a part of Asia." Ho's brother worked with the couple to design the hotel that
would become the Dusit Laguna Resort Hotel three years later. "We did a second resort, then a third. By
the fourth hotel, I knew that we had found a convergence of luck and passion and that we should develop
our own hotel brand. Thus, Banyan Tree was born," says Ho, who
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These early projects set the tone and direction for each of the 20 resorts in 19 countries that have
followed. The goal never was to build just a hotel company. Ho, the economist, and his wife, the
sociologist, were laying the foundation for an innovative, integrated hospitality company with the capacity
to deliver multi-faceted experiences to people passionate about traveling and immersing themselves in
other cultures-in other words, people like them.
Ho worked as a broadcast and financial journalist, including a stint as the economics editor of the Far
East Economic Review, before joining the family's "mini conglomerate," Wah Chang Group, in 1981.
While learning what makes businesses thrive, Ho clearly saw the need to create a brand he could make
proprietary. "One of the reasons for our success is that we have stayed in our niche," Ho says. "Now we
are working to become the dominant player in that niche. Larger chains such as Shangri-La and Ritz-
Carlton have on average more than 300 keys. There is a window of opportunity for us to become the
leading player in the niche under 300 keys."
At least 19 hotels will come online in areas where Banyan Tree feels best able to leverage tourism
growth: China, the Middle East and Mexico. China, in particular, provides "unprecedented growth
opportunities for us," Ho says. The group's existing Chinese resort portfolio already accounts for more
than 30% of the total business-and that is just the beginning. Plans for a US$500 million China Fund will
accelerate the pace for more deals such as a recently signed five-resort deal and a management deal for
a hotel and residential project in Beijing.
NEW SOLUTIONS, MARKETS Ho foresees changes in who travels and what they want, and is editing his
development scheme accordingly."Asian-led growth in travel will be the defining feature of the industry,"
Ho predicts. "I also see a rise in what I call post-modern tourism-the proliferation of niche tourism sectors
made possible by technology and the maturing of mass tourism over the past half century." Banyan Tree
will be looking more closely at these new niches: edu-tourism; eco-tourism; agri-tourism; cultural tourism;
medical tourism and community tourism. "I've recently come across a new term, bespoke tourism-
customized travel for small groups who may want to charter a private jet or yacht or take a camel or
elephant trek," Ho says. "Travel in itself is not luxury enough; exclusive travel is the new treat." Banyan
Tree will join its target market in seeking a road less traveled, such as exotic, exclusive destinations in
Bahrain, Greece, Kuwait, Morocco, Barbados and Mexico. The first to offer a premium all-villa resort
(launched a decade ago in the Maldives), Banyan Tree will complement resorts with villa complexes-both
transient and owned-and Banyan Tree Private Collection, a luxury destination club product unveiled last
year. Banyan Tree Residences' portfolio also continues to expand, with properties in Seychelles,
Bangkok, Lijiang, China and Bintan Island going on sale this year. "Our hotel investment and property
sales segments saw the strongest combined revenue growth, up 46% from first quarter 2006 to 2007," Ho
adds. "The new properties will boost our revenue and profitability further from the property sales
segment." Restless and curious, Ho does not allow the consistency of Banyan Tree's fundamentals to
limit his strategy. He is setting his sights on urban markets because, "We believe we have to be in the
cities to be a sustainable hotel chain in the long run." In addition to Banyan Tree Beijing, the group will be
rolling out an Angsana in the China capital and an Angsana Hotel & Suites in Dubai.
Ho has parlayed property sales, the potential of major new ventures in China and Vietnam and higher earnings for
the hotel investment division into the kind of numbers that have earned BTH a "buy" rating from DBS Vickers
Securities and others. A two-fold increase in operating profits on the back of record revenues announced in May
certainly won't hurt the cause. Wallace Chu, analyst with DBS Vickers Securities, Singapore, offers a positive view
and has increased the target share price from US$1.66 (S$2.52) to US$1.84 (S$2.80) based on these aspects of
BTH's strategy:
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& Ho's 2002 decision to buy a substantial stake in Laguna Resorts & Hotels is paying dividends now.
The sale of 39 Laguna townhomes and bungalows in the first quarter of this year helped to power up BTH's EBITDA
by 113% and increased property segment sales 180%. Two-bedroom, double pool villas (DPV) sold out in 2006. The
single bedroom DPVs converted into doubles entered the sales in the second quarter and should contribute to a
strong finish for 2007. Future developments should keep the property engine pumping out profit.
, & Ho is thinking global and acting local to grow BTH. His marketing partnership with Okura opens up
Japan and provides a foothold in Europe. But what has analysts such as Chu excited is BTH's plan to create a China
Fund. BTH will contribute 20% to the US$500 million fund, which will support expansion in what needs to be a key
region for BTH.
Receipt of an investment certificate to develop what will be Vietnam's largest integrated resort and the signing of joint
ventures that will double BTH's presence in Mexico open up new ways to play internationally. It is a growth story
anchored with "done deals" and/or equity.
$& Chu likes the sum of BTH's parts and bases a 20% premium "on their branding reputation as a
premium play in the global leisure market."
Two-bedroom suite at a
resort in Bintan Island is
part of Banyan Tree's
Angsana brand collection.
WHY INVESTORS BUY IN Since Banyan Tree will grow equally through management, hotel ownership
and property sales, it has to get buy-in from international owners. That means outcompeting in areas from
marketing and customer delivery to development expertise and operational premiums. It also
necessitates parlaying Banyan Tree's marketing muscle and clear brand image into the kind of visibility
that earns it a spot on more developers' and owners' short list of investment partners or operators. "One
of Banyan Tree's key strengths is the strong, unique position the brand has achieved with just a handful
of properties," says Robert Hecker, managing director, Horwath Asia Pacific, Singapore. "Much of that
stems from positioning itself early on as a standout with its pool villa product and its dedicated spa
facilities." Banyan Tree should benefit from rising demand for Asian operators throughout the world. "The
challenge will be to create an identity that is more associated with the quality of the product and guest
experience than the group's Asian origins so that the properties can sit comfortably within overseas
cultures," Hecker says, advice that has already informed decisions from providing separate men's and
women's spas in Middle Eastern hotels to following traditional riad (inn) styling in Morocco. Hecker
believes Banyan Tree's overseas emphasis should remain on its luxury brand except in cases in which
luxury and upscale properties could be developed in tandem. Asia presents deeper opportunities for
Banyan Tree to reap the rewards of segmentation. "Management should be looking to open at least two
Banyan Tree properties per year for the next several years to create excitement on a regular basis and
build cash flow and momentum for faster-paced growth thereafter," Hecker says. His only caveat is an
obvious one: Expanding faster than the ability to deliver.
Banyan Tree Spa
academies in Phuket,
Thailand, and Lijiang,
China, enrich career,
educational and lifestyle
opportunities for staff.
"We are mindful of the risk of diluting and overstretching our brand," Ho says. That realization was part of
the rationale for creating the fresh and contemporary Angsana brand, and the cultural tourism/ soft
adventure tourism Colours of Angsana brand to complement the romance and intimacy of the luxury
Banyan Tree flag. "There are many projects that cannot be a Banyan Tree in terms of market, price,
design or scale but are, nevertheless, profitable business opportunities," Ho says. The Angsana Dubai is
a good example. Strategically located in the central business district, this upscale hotel will add more than
800 keys to Banyan Tree's Middle Eastern presence. Banyan Tree's record as a marketer and operator
should certainly win some developers' attention. "Certainly, the group can command fees on par with or in
excess of major international players because of its unique position and the particular developer demand
it creates," Hecker says. Ho says the mix of management and real estate capabilities is equally
compelling, especially for developers in more mature property markets. "Developers in these markets are
seeking to differentiate themselves by offering purchasers more than just a physical asset but also the
promise of involvement that a lifestyle brand brings," Ho says. "It's all about being the best in breed, not
only in our backyard, but wherever our customers want to go.