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    Ogl 340 Module 4 Discussion Board

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    The document describes the author's experience using the H.E.A.R model with their aunt. The author had some difficulty not instinctively adding their own thoughts before fully listening. Their aunt noticed the author was truly listening for once. The author was able to identify the event of their aunt's doctor saying her wound would take longer to heal, and her reaction of frustration at not being able to enjoy the holidays. The author gives themselves a B+ for using the H.E.A.R model, as they got a better understanding but still had room for improvement in fully listening without interrupting.

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    Ogl 340 Module 4 Discussion Board

    Uploaded by

    api-522595985
    265 views2 pages
    The document describes the author's experience using the H.E.A.R model with their aunt. The author had some difficulty not instinctively adding their own thoughts before fully listening. Their aunt noticed the author was truly listening for once. The author was able to identify the event of their aunt's doctor saying her wound would take longer to heal, and her reaction of frustration at not being able to enjoy the holidays. The author gives themselves a B+ for using the H.E.A.R model, as they got a better understanding but still had room for improvement in fully listening without interrupting.

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    ogl 340 module 4 discussion board

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    The document describes the author's experience using the H.E.A.R model with their aunt. The author had some difficulty not instinctively adding their own thoughts before fully listening. Their aunt noticed the author was truly listening for once. The author was able to identify the event of their aunt's doctor saying her wound would take longer to heal, and her reaction of frustration at not being able to enjoy the holidays. The author gives themselves a B+ for using the H.E.A.R model, as they got a better understanding but still had room for improvement in fully listening without interrupting.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    265 views2 pages

    Ogl 340 Module 4 Discussion Board

    Uploaded by

    api-522595985
    The document describes the author's experience using the H.E.A.R model with their aunt. The author had some difficulty not instinctively adding their own thoughts before fully listening. Their aunt noticed the author was truly listening for once. The author was able to identify the event of their aunt's doctor saying her wound would take longer to heal, and her reaction of frustration at not being able to enjoy the holidays. The author gives themselves a B+ for using the H.E.A.R model, as they got a better understanding but still had room for improvement in fully listening without interrupting.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Prompt #1: Describe your ability to utilize the H.E.A.R.

    Model (or the difficulty you had


    using it).
    For this exercise, I decided I wanted to branch out from my roommate and do it with
    someone else. I asked my aunt (who I tend to argue with quite a bit) if she would be
    willing to do this activity with me and she obliged. I think of myself as a very attentive
    listener, so I did not have a lot of trouble trying to listen to what she had to say. I kept
    eye contact and tried to give her the opportunity to speak with my undivided attention.
    As I progressed through the other steps, I could tell that I had a little bit of trouble not
    instinctively adding in my thoughts before I was ready to respond. I would catch myself
    wanting to say something as I asked a clarifying question and I needed to remember
    that I did not have all the information I needed, so I needed to wait until I could respond
    properly. Retraining your brain to not instinctively reply to what someone is saying can
    be difficult, but I think I will get better at it as I continue to try to improve my H.E.A.R
    model skills.
    Prompt #2: Describe the difference between using H.E.A.R. and not using H.E.A.R.
    I think the biggest difference I notice in using H.E.A.R. is that the other person more
    obviously can see that you are attempting to really take-in and understand what they
    are saying. My aunt usually thinks that I am always paying attention to something else
    as I listen to her speaking (which I mean she's not always wrong), so she never expects
    that I am giving her undivided attention. When we finished doing this exercise, the first
    thing she said was "this is the first time in a while that it seemed like you were truly
    listening to what I had to say." Being as busy as I am, I can see how my divided
    attention can come off as callous and that I don't care, but in reality, I just have a lot to
    focus on and sometimes it is worth my time to work on multiple things at the same time.
    Prompt #3: Were you able to identify the EVENT? Were you able to identify the other
    person's REACTION? Describe the EVENT and the REACTION.
    My aunt has been going through some personal issues as of late, so we were
    discussing some things that had come up and what support she wanted from me. She
    explained that the doctor had said that it would take longer for her wound to heal on her
    foot and that she would not be able to start walking for a longer period of time than she
    had initially expected. She had become extremely frustrated by the amount of time it
    was taking for the wound to heal and that she hated that I wasn't around enough to
    really support her. After asking some questions to clarify, I discovered that she wasn't
    upset that I was too far away, she was just disappointed that we wouldn't be able to
    enjoy the upcoming holidays as much because she won't be healed before the new
    year. Upon discovering this, she said she was sorry and that she wasn't upset with me,
    she just wanted us to enjoy the holiday season together. She had a very emotional
    reaction, but it wasn't because she was upset with me, she was just generally frustrated
    with the entire healing process.
    Prompt #4: Describe how successfully or unsuccessfully your partner used the
    H.E.A.R. Model.
    If I were to give myself a grade on how using the H.E.A.R. model went, I would say that
    I did about a B+ level of work. I was a success in getting a better understanding of why
    my aunt was upset, but it took a lot of effort to not butt in while she was speaking and
    just listen while she was speaking about how she was doing. I think many people are
    so trained to be ready to respond to what others are saying before they even completely
    finish their thoughts, that we tend to do a poor job of actually hearing everything
    someone is saying. While I would consider myself relatively successful in using the
    model, I can definitely do a better job in the future.

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