Supplier Guide

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Content Page

1. Registration of Account
2. Homepage and Navigation
3. User Addition & Role Definitions
4. Improving Profile
5. Catalogue Management
6. Purchase Order
7. Invoicing
8. Withholding Tax/Limited Liability Partnership Attachment
9. Credit Note
10. Reports
11. Coupa Supplier Portal (CSP) System Requirements
12. Document Repository
1. Registration of Account

1.1 Registration of CSP Account – New Supplier

1.2 Logging into CSP Account - New Supplier
1.3 Registration of CSP Account – Existing Supplier
1.1 Registration of CSP Account – New Supplier
An email invitation will be sent to your email to register with the CSP
1. Click on the link provided in the email to register. Entering the link manually into the
web browser will not provide you with access. Refer to next slide for more details

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1.1 Registration of CSP Account – New Supplier
✓ Validate your <First Name>, <Last Name>, <Your Company Name>
✓ Enter <Password>, <Password Confirmation>
✓ Tick the check box “I’m not a robot” and if applicable, choose the boxes of the
requested picture
✓ “Accept” Terms and Conditions and Terms of Use
✓ Click on once there is a green tick “ ”
1.2 Registration of CSP Account – Logging in as New Supplier
✓ After logging in successfully, you will be in the site at the homepage of the CSP
✓ Click on to understand how to navigate the system. If not, click
1.2 Registration of CSP Account – Logging in as New Supplier

1. At the first login, click on .

2. Do not click on .

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1.3 Registration of Account – Existing Supplier
1. This only applies if you are an existing Coupa user. Firstly, ensure that the email ID
used to register for CSP is the same as the email that you will be using for DBS Coupa
2. Using the email in step 1, you will receive an email invitation to register with CSP
(shown in the screenshot below)
3. Click on Click here, which is provided in the email, to add DBS as your Customer

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1.3 Registration of Account – Existing Supplier
4. Click on Home and look at Latest Customers section. You should be able to see DBS in
your list

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2. Homepage and Navigation

2.1 Homepage
2.1.1 Notifications Menu
2.1.2 Merge Accounts
2.1.3 Latest Customers
2.1.4 Language Setting
2.1.5 Log Out
2.1 Homepage
1. You can switch between the different tabs on the homepage. The functionality of the
different tabs is shown below
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Pages tab Description of Functionality

Home Bring Suppliers to Homepage of the Coupa Supplier Portal
Allow Suppliers to create, modify, and manage their public and DBS-specific
Profile
profiles. Add remit-to addresses
Orders Allow Suppliers to manage purchase orders
Invoice Allow Suppliers to create and manage invoices to send to DBS
Catalogue Allow Suppliers to create and manage DBS specific catalogues
Allow Supplier Admins to manage user profiles, merge requests, and remit-
Admin
to addresses
Allow Suppliers to send notifications to DBS when they ship their items.
ASN
Currently not utilised by DBS
1.1 Supplier
2.1.1 homepage
Notifications & Navigation
Menu
1. Click on NOTIFICATIONS to view the latest notification and messages
2. Click on See All Notifications
3. View your inbox at My Notifications page

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2.1.2 Merge Accounts
1. If you wish to combine two accounts into one single administrative account, you may
choose to utilise the Merge Account function (Note: You can only merge one account
with another per Merge Account function)
2. Click on Admin
3. Click on Merge Requests
4. Fill up the email address associated with the other accounts and click Request Merge
to send an email invitation

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2.1.2 Merge Accounts
5. Tick My Account/Their Account to choose the appropriate account owner. Input an
explanatory note under Note to explain the reasons for merging. Tick the I’m not a
robot checkbox
6. Click Send Request to complete the process
7. When accounts are merged, both admins would be given admin rights

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2.1.3 Latest homepage
1.1 Supplier Customer & Navigation
1. At Homepage, look at Latest Customer section. You should be able to see a
consolidated list of existing Customers (e.g. DBS)

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2.1.3 Latest homepage
1.1 Supplier Customer & Navigation
2. You can switch between different Customer profiles (e.g. DBS) via the dropdown box
selection
3. On this page, you can view each Customer’s details (e.g. Address)

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2.1.4 Language
1.1 Supplier Setting & Navigation
homepage
The default language is English (US)
1. Click on the defaulted language to switch the language, e.g. English (Singapore)

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2.1.5 Log Out
1.1 Supplier homepage & Navigation
1. Mouse over the header which states your name and click on the “Log Out” option
which appears on the drop-down menu that follows.

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3. User Addition & Role Definitions

3.1 Adding Users to CSP Account for Suppliers

3.2 Setting Notification Preferences for Suppliers
3.3 Resetting Supplier’s Account Password
3.4 Definition of Roles Allowed in CSP
3.1 Adding Users to CSP Account for Suppliers
1. At homepage, click on the Admin
2. Click on Users
3. Click on

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3.1 Adding Users to CSP Account for Suppliers
4. You will receive an Invite User pop up. Fill in the relevant information, <First Name>,
<Last Name>, <Email> as well as the permission for the CSP account
5. Select which Customer (e.g. DBS) the user can access and click

6. Your employee will receive an email notification with a link to register

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3.2 Setting Notification Preferences for Suppliers
1. Move the cursor to your profile name
2. Click on Notification Preferences

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3.2 Setting Notification Preferences for Suppliers
3. Click on all checkbox if you wish to receive your notifications through Online interface,
SMS & Email (Note: You can customise your notifications for different items, e.g.
catalogues, Orders etc)
4. If none of the checkboxes are checked, you will not receive any notifications
5. Once preferences are set up, click

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3.2 Setting Notification Preferences for Suppliers
6. Before setting up service for SMS notifications, you have to validate your contact
number with Coupa. Click on Account Settings

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3.2 Setting Notification Preferences for Suppliers
7. Click on Security & Two-Factor Authentication. Key in your mobile contact number
and click Validate

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3.2 Setting Notification Preferences for Suppliers
8. Follow the on-screen instructions and key in the verification code that you have
received via SMS. Click OK to proceed

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3.2 Setting Notification Preferences for Suppliers
9. You will be able to receive updates via text messages once SMS notifications have
been set up accurately

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3.2 Setting Notification Preferences for Suppliers
10. Alternatively, you may change your notifications preference on My Notifications page.
Click and it will take you to the Notification Preferences page

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3.3 Resetting Supplier’s Account Password
1. Click on Forgot your password at the Log In page

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3.3 Resetting Supplier’s Account Password
2. Input the email associated with the Coupa account
3. Check the tick box for and click Submit

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3.3 Resetting Supplier’s Account Password
4. You will receive a URL link to change the password associated with the email account.
Click on the link as shown below.
5. Enter your new password. Click and to confirm password
reset

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3.4 Definition of Roles Allowed in CSP

User Roles Description

All Supplier can perform all roles
Supplier have full access to all CSP functions, including Supplier
administration. Non-admin Suppliers can still view the Users tab of the
Admin Admin page and invite users, but they cannot edit existing users. The
permissions on the invitation cannot exceed the permissions of the user
creating the invitation
Adds the ability for Supplier to view and work with purchase orders
Order
(POs)
Invoice Adds the ability for Supplier to view and work with invoices
Catalogue Adds the ability for Supplier to view and work with catalogues
Adds the ability for Supplier to modify DBS-specific profiles. All users,
Profiles
regardless of permissions, can edit the public profile
Adds the ability for Supplier to view and work with advance ship notices
ASN
(ASNs)
4. Improving Profile

4.1 Updating New Changes in Supplier’s Company Profile

4.2 Allowing Public Profile Sharing
4.3 Creating Remit-To Address To Receive Payment
4.1 Updating New Changes in Supplier’s Company Profile
1. Click on to start editing your profile. You can also access the edit
profile page by clicking Profile

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4.1 Updating New Changes in Supplier’s Company Profile
2. Select the company profile that you wish to edit
3. Click

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 Steps to edit
4.1 Updating Newthe company
Changes profile Company Profile
in Supplier’s
4. Make the desired changes to your profile
a. Changes may include <General Information>, <Address> and <Primary Contact>
5. Click to complete the changes

5 • Fields marked as (*) are

mandatory
• Changes to the Public Profile
will be reflected on the public
CSP. However, these changes
4 will not be reflected in the DBS
system. Suppliers have to
contact DBS If they wish to
make any changes to their
company information. Contact
DBS at
[email protected]
4.2 Allowing Public Profile Sharing
• The URL link indicated on the portal’s homepage can be shared with non Coupa users
• Profile can be viewed publicly even without having a Coupa account
4.3 Creating Remit-To Address To Receive Payment
1. Click on Admin, and on the left side bar, click Remit To
*** Note: DO NOT create Legal Entity via SAN/ Mobile phone. Remit-to-Address is to create
via CSP.

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4.3 Creating Remit-To Address To Receive Payment
2. Click on E-Invoicing Setup to manage the company’s remit to addresses

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4.3 Creating Remit-To Address To Receive Payment
3. To start creating new Remit-To address, click

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4.3 Creating Remit-To Address To Receive Payment
4. Enter your company’s Legal Entity Name and the Country which it is located.
(*) indicates mandatory fields. Click to proceed

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4.3 Creating Remit-To Address To Receive Payment
5. Enter the registered address of your company
a. This includes Address Line 1, City, Postal Code
6. You can add different addresses for Invoice From, Remit-To and Ship From by ticking
the relevant checkbox

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4.3 Creating Remit-To Address To Receive Payment
Please DO NOT fill in your banking information as it is not mandatory field . For any changes
made to your banking information, kindly contact DBS at [email protected]
4.3 Creating Remit-To Address To Receive Payment
7. Scroll down to “What is your Tax ID?” and refer to below Pointer 8 or 9. Click
to proceed
8. For local suppliers, if you are GST registered, you have to fill in “GST Registration
Number” in the GST ID field. DO NOT tick the checkbox <I don’t have a VAT/GST
number>
9. For local and foreign suppliers, if you are not GST registered, you have to fill in your
“Company Registration Number” in the Local Tax ID field and tick the checkbox < I don’t
have a VAT/GST number >
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DO NOT tick
this box if you
are GST
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Registered

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4.3 Creating Remit-To Address To Receive Payment
10. Once the Remit-To address have been saved, DBS will be able to create invoices using
this address. Click to proceed then click to finish

11. Updates to Remit To Address will not be reflected in DBS system. Suppliers have to
update DBS at [email protected] for changes made to Remit-To Address

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5. Catalogue Management

5.1 Viewing Catalogue

5.2 Creating Catalogue
5.3 Uploading Catalogue Item
5.3.1 Uploading Catalogue Item – Manual Upload
5.3.2 Uploading Catalogue Item – Bulk Upload
5.3.3 Uploading Catalogue Item – Approval
5.4 Editing Catalogue
5.5 Definition of Fields for Catalogue
5.6 Catalogue Status Definitions
5.1 Viewing Catalogue
1. To view Catalogues, click on

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5.1 Viewing Catalogue
2. You will be able to view the catalogues and their status. E.g. <Start Date>, <Expiry
Date>, <Status>

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5.2 Creating Catalogue
1. Click on

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5.2 Creating Catalogue
2. To create a new catalogue, click
a. If you have a catalogue of items with different currencies, you should create
each item individually in the catalogue and set the currency accordingly

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5.2 Creating Catalogue
3. Fill up the mandatory fields, i.e. <Catalogue Name>, <Start Date>, <End Date>,
<Currency>
a. Please set <End Date> to one day after the actual date (e.g. if you want your
items to remain purchasable on 28th June, please set <End Date> as 29th June)
b. Please send in your catalogue for approval 5 days prior to the <Start Date> of
your catalogue
4. There will be a summary section which keeps track of the edits made to a catalogue

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5.3 Uploading Catalogue Item
1. Items can be added to the catalogue:
• Manual upload through the interface by clicking (5.3.1)
• Bulk upload via a CSV file by clicking (5.3.2)

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5.3.1 Uploading Catalogue Item – Manual Upload
1. Click to start a manual upload of catalogue. Fill up all mandatory fields, which
are denoted by (*), i.e. <Name>, <Description>, <Unit of Measure (UOM)>,
<Purchasable>, <MOQ>, <Part Number>, <Lead Time>, <Contract>, <Price>,
<Currency>, <Image> and click
a. Uncheck the “Purchasable” checkbox if it is a new item not previously supplied
to DBS
b. Please contact DBS for a dummy contract number if you are a new supplier

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5.3.1 Uploading Catalogue Item – Manual Upload
2. Review the catalogue containing the newly added items. Click to
complete upload
a. There will be a green notification box to indicate that catalogue is submitted and
buyer will be notified.

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5.3.2 Uploading Catalogue Item – Bulk Upload
1. Click to perform a bulk upload
2. Perform either one of the two steps below:
a. To add new items, click and download and fill up the next empty
field/row of the CSV file
b. To edit and update existing items in the catalogue, click and download
and update the affected fields

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5.3.2 Uploading Catalogue Item – Bulk Upload
3. Open the CSV file to edit the fields. The mandatory fields for Suppliers to fill are as
follows:
• Supplier Part Number • Contract Number
• Name • MOQ
• Description • Image URL
• UOM code • Price
• Lead Time • Currency
• Active* (All new items to be uploaded with active fields as “NO”)

Please contact DBS for a dummy contract number if you are a new supplier
5.3.2 Uploading Catalogue Item – Bulk Upload
4. Once the CSV file is updated, save the file and load it into the system. Click
a. Follow the same steps for making changes/edits to items in a catalogue

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5.3.2 Uploading Catalogue Item – Bulk Upload
5. A summary page indicating the changes made to the catalogue will be displayed. Click

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5.3.2 Uploading Catalogue Item – Bulk Upload
6. Review the catalogue containing the newly added items. Click to
complete upload
a. There will be a green notification box to indicate that catalogue is submitted and
buyer will be notified.

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5.3.3 Uploading Catalogue Item – Approval
1. Once the catalogues have been approved by DBS, the status will be shown as
“Accepted by Customer”. DBS can now make purchases from the catalogue

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5.4 Editing Catalogue
1. When a catalogue is approved by DBS, it cannot be edited

2. The edits can be made through creating a new catalogue and then deleting the old
catalogue that is now no longer valid

3. The new catalogue will have to be sent to DBS for approval following the same steps
earlier
a. Please remember to send the new catalogue for approval 5 days prior to the
start date of the catalogue
5.5 Definition of Fields for Catalogue
Below are the definition of the fields in the catalogue item loader with (*) indicating
mandatory fields:

Coupa validates Description

Supplier part number is a mandatory field in Coupa. In the case
wherein the Supplier items has no part number or the part number is
duplicated with another item, a dummy part number will be included
Part Number*
in this field by DBS. Going forward, please substitute with an actual
Supplier part number. (Part number can be in any format 255
characters). E.g. SG12345678900
This is the product description to be printed on the PO. The naming
Name* convention for all items to follow DBS convention of – “Item Name
(Part Number)”
Description of the item and any additional relevant information that
Description*
the Supplier requires
Required field. Unit price of item. Will default to zero if it is not a
Price*
number
5.5 Definition of Fields for Catalogue
Below are the definition of the fields in the catalogue item loader with (*) indicating
mandatory fields:

Coupa validates Description

Required field. Must match currency code within system (e.g. USD).
Currency*
Refer to the dropdown list of currencies.
Only a specific list of UOM codes are allowed in Coupa. Refer to list of
UOM Code*
UOM Codes .
Yes for active, No for inactive. To be set to “Yes” for items available on
Active*
Coupa. To set active field to “No” for new items.
Lead Time* Delivery Lead Time (days)
Contract number to be filled by Supplier should be as indicated in the
Contract No.* CSV file from the initial DBS load.
Note: Not MCR or quotation number
5.5 Definition of Fields for Catalogue
Below are the definition of the fields in the catalogue item loader with (*) indicating
mandatory fields:
Coupa validates Description
URL link to the image on the web. If adding images, this is a valid and
publically accessible URL for an image.
Should be a direct link to a .jpg, .png image online. Item image have to
be added through a direct link to a .jpg, .png image online. Alternatively,
the image can be added through the user interface at a per item basis
Image URL*
Image Url 0-5*
Image formats allowed: PNG, GIF, JPG, JPEG,
Image formats not allowed: EXE, BAT, COM, ZIP, SH, DEB, SO, ELF, BIN,
RPM, TAR, GZ, TAR.GZ, KO, PY, PHP, MSI, AXF, PRF, PUFF, PJPEG, TIFF or
PDF
Image size should have a minimum pixel resolution of 300 x 450
MOQ* Minimum Order Quantity of all Items is 1 unit (i.e. 1 carton/box/packet)
5.5 Definition of Fields for Catalogue
These fields are non mandatory. Only fill these if required

Coupa validates Description

Column order does not affect the upload, but if a column
with a Required Field is missing, it will result in an error.
Formatting of file Example of error during upload: “The system found 1
error when attempting to load the sample rows. Column
header <column name> is not valid.”
Manufacturer of item. Suppliers should only fill up ‘DBS
Manufacturer’ field with the relevant manufacturer
DBS Manufacturer
details instead of the ‘Manufacturer’ field in the CSV
template
An optional field for showing another part number, which
Supplier Aux Part Num
can be unique or non-unique
5.5 Definition of Fields for Catalogue
These fields are non mandatory. Only fill these if required

Coupa validates Description

Pack Weight The weight of one pack

Pack Weight UOM The UOM for a Pack

Net Weight The weight of one item

Net Weight UOM The UOM for one Item

Receive Catch Weight Forces the item to be received as catch weight

5.5 Definition of Fields for Catalogue
These fields are non mandatory. Only fill these if required

Fields not required by DBS

Item Classification Name Item Number

Pack Quantity
UNSPSC Code

Contract Number Price (Tier 1-20)

Contract Term Link Title/URL 0-5
Savings % Use Pack Weight
5.5 Definition of Fields for Catalogue
Unit of Measurement (UOM) (Refer to document repository)
UOM Code UOM Name UOM Code UOM Name
B10LT Batch of 10 Lots 100BX Lot of 100 Boxes
B20LT Batch of 20 Lots 100CG Lot of 100 Cartridges
B3LT Batch of 3 Lots 100PD Lot of 100 Pads
B30LT Batch of 30 Lots 100PC Lot of 100 Pieces
B32LT Batch of 32 Lots 100RL Lot of 100 Rolls
B400LT Batch of 400 Lots 100ST Lot of 100 Sets
B5LT Batch of 5 Lots 1KBK Lot of 1000 Books
B50LT Batch of 50 Lots 1KEA Lot of 1000 Each
B500LT Batch of 500 Lots 1KPD Lot of 1000 Pads
B8LT Batch of 8 Lots 1KPC Lot of 1000 Pieces
B96LT Batch of 96 Lots 1KST Lot of 1000 Sets
B20PC Batch for 20 Pieces 1KSH Lot of 1000 Sheets
10BX Lot of 10 Boxes 1KTK Lot of 1000 Tokens
10PD Lot of 10 Pads 10KPC Lot of 10000 Pieces
10PC Lot of 10 Pieces 10KST Lot of 10000 Sets
10RM Lot of 10 Reams 10KSH Lot of 10000 Sheets
10RL Lot of 10 Rolls 100KPC Lot of 100000 Pieces
10ST Lot of 10 Sets 100KST Lot of 100000 Sets
10TK Lot of 10 Token 100KSH Lot of 100000 Sheets
100BK Lot of 100 Books 101EA Lot of 101 Each
5.5 Definition of Fields for Catalogue
Unit of Measurement (UOM) (Refer to document repository)
UOM Code UOM Name UOM Code UOM Name
107ST Lot of 107 Sets 20BX Lot of 20 Boxes
11PC Lot of 11 Pieces 20PK Lot of 20 Packets
11K5PC Lot of 11500 Pieces 20PD Lot of 20 Pads
12BX Lot of 12 Boxes 20PC Lot of 20 Pieces
12PD Lot of 12 Pads 20RM Lot of 20 Reams
12PC Lot of 12 Pieces 200BK Lot of 200 Books
1K3BK Lot of 1300 Books 200PD Lot of 200 Pads
14KPC Lot of 14000 Pieces 200PC Lot of 200 Pieces
1K5PC Lot of 1500 Pieces 200RM Lot of 200 Reams
16BX Lot of 16 Boxes 200ST Lot of 200 Sets
2BK Lot of 2 Books 2KPD Lot of 2000 Pads
2BT Lot of 2 Bottles 2KPC Lot of 2000 Pieces
2BX Lot of 2 Boxes 2KST Lot of 2000 Sets
2CT Lot of 2 Cartons 20KPC Lot of 20000 Pieces
2PK Lot of 2 Packets 20KST Lot of 20000 Sets
2PD Lot of 2 Pads 20KSH Lot of 20000 Sheets
2PC Lot of 2 Pieces 200KSH Lot of 200000 Sheets
2RM Lot of 2 Reams 25PC Lot of 25 Pieces
2RL Lot of 2 Rolls 250PC Lot of 250 Pieces
20BK Lot of 20 Books 250RM Lot of 250 Reams
5.5 Definition of Fields for Catalogue
Unit of Measurement (UOM) (Refer to document repository)
UOM Code UOM Name UOM Code UOM Name
2K5SH Lot of 2500 Sheets 30KST Lot of 30000 Sets
28KPC Lot of 28000 Pieces 30KSH Lot of 30000 Sheets
3BT Lot of 3 Bottles 300KPC Lot of 300000 Pieces
3CT Lot of 3 Cartons 301EA Lot of 301 Each
3MN Lot of 3 Monitors 3K5PC Lot of 3500 Pieces
3PC Lot of 3 Pieces 4BX Lot of 4 Boxes
3RM Lot of 3 Reams 4PC Lot of 4 Pieces
30BX Lot of 30 Boxes 4RM Lot of 4 Reams
30EA Lot of 30 Each 4ST Lot of 4 Sets
30PD Lot of 30 Pads 40PD Lot of 40 Pads
30PC Lot of 30 Pieces 400PC Lot of 400 Pieces
300BK Lot of 300 Books 4KST Lot of 4000 Sets
300PC Lot of 300 Pieces 40KPC Lot of 40000 Pieces
300ST Lot of 300 Sets 40KSH Lot of 40000 Sheets
3KPK Lot of 3000 Packs 5BX Lot of 5 Boxes
3KPD Lot of 3000 Pads 5CT Lot of 5 Cartons
3KPC Lot of 3000 Pieces 5CP Lot of 5 Copies
3KST Lot of 3000 Sets 5PK Lot of 5 Packets
3KSH Lot of 3000 Sheets 5PA Lot of 5 Packs
30KPC Lot of 30000 Pieces 5PD Lot of 5 Pads
5.5 Definition of Fields for Catalogue
Unit of Measurement (UOM) (Refer to document repository)
UOM Code UOM Name UOM Code UOM Name
5PC Lot of 5 Pieces 50KSH Lot of 50000 Sheets
5RM Lot of 5 Reams 6PK Lot of 6 Packets
5ST Lot of 5 Sets 60PD Lot of 60 Pads
50BK Lot of 50 Books 60RM Lot of 60 Reams
50BX Lot of 50 Boxes 6KPC Lot of 6000 Pieces
50EA Lot of 50 Each 8RM Lot of 8 Reams
50PK Lot of 50 Packets 8RL Lot of 8 Rolls
50PD Lot of 50 Pads 80PD Lot of 80 Pads
50PC Lot of 50 Pieces 80RL Lot of 80 Rolls
50ST Lot of 50 Sets 101PC Lot of 101 Pieces
50SH Lot of 50 Sheets 301PC Lot of 301 Pieces
500BK Lot of 500 Books EA Each
500PD Lot of 500 Pads ST Set
500PC Lot of 500 Pieces PD Pad
500ST Lot of 500 Sets PC Piece
5KBK Lot of 5000 Books BK Book
5KPC Lot of 5000 Pieces BX Box
5KST Lot of 5000 Sets PK Packet
5KSH Lot of 5000 Sheets RL Roll
50KPC Lot of 50000 Pieces LN Line
5.5 Definition of Fields for Catalogue
Unit of Measurement (UOM) (Refer to document repository)
UOM Code UOM Name UOM Code UOM Name
UN Unit TK Token
LS LumpSum CG Catridges
JB Job MN Monitor
CT Carton SH Sheet
BT Bottle AP Application
TN Tin AUVU Authorised User Value Unit
MO Month RVU Resource Value Unit
NO No. CU Concurrent User
CP Copy CS Concurrent Session
DZ Dozen FU Floating User
TU Tube UVU User Value Unit
CN Can 36RL Lot of 36 Rolls
LO Lot
TR Trip
PVU Processor Value Unit
PROC Processor
PA Pack
AU Authorised User
SVR Server
RM Ream
5.6 Catalogue Status Definitions

Status Definition

Accepted/Accepted The catalogue has been accepted by DBS, and all the items in it
by Customer are now available for purchase within Coupa

Awaiting/Pending The catalogue has been received by DBS, but it has not gone
Approval through the approval chain yet

The catalogue has been created, but may be missing information

Draft
necessary to send it to DBS

There is an issue with the catalogue. Please contact DBS to get the
Error
catalogue back on track

The catalogue has been rejected. Contact DBS to find out why,
Rejected
and then resubmit
6. Purchase Order Response

6.1 Viewing Purchase Order

6.2 Acknowledgement of PO
6.2.1 Acknowledgement on PO via CSP
6.2.2 Acknowledgement via email
6.3 Rejecting Purchase Order
6.4 Cancelling Purchase Order
6.5 Printing Purchase Order
6.6 Saving Purchase Order as PDF
6.7 Purchase Order Status Definitions
6.1 Viewing Purchase Order
1. To view your purchase orders, click on

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2. At purchase orders page, you will be able to see the list of POs.
6.1 Viewing Purchase Order
3. Click the PO Number (e.g. 175) which you wish to view
a. Details of the purchase order will be displayed. Refer to the next slide for an
example of the purchase order

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6.1 Viewing Purchase Order

This is the purchase number

generated by Coupa

Current status of the PO

The date when the PO was

created

*Always acknowledge
Purchase Orders to let DBS
know that you have accepted
their PO. Select “check” on
the Acknowledged checkbox.

Total amount of the PO

Create Invoice to turn the PO

into an invoice
6.1 Viewing Purchase Order
4. Alternatively, you may view your purchase orders via your email
5. Your account notification for purchase orders have been switched on to receive email
notifications. Refer to 3.2 Setting Notification Preferences for Suppliers if you wish to
set up email notifications

A sample image of an electronic PO in the email inbox

6.1 Viewing Purchase Order
6. Details of PO will be displayed in the email
6.2.1 Acknowledgement of Accepted PO via CSP
1. Once you receive a PO from DBS, click on . Click on the PO Number (e.g.
652) and check/review that the PO details are correct
2. Tick the Acknowledged button to indicate that the PO is accepted
a. Please ensure to tick the acknowledged button for all PO acceptance
Please call requestor to confirm details (e.g. address) before delivery
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6.2.2 Acknowledgement of Accepted PO via email
1. From your inbox, click on the email that indicates that the PO has been issued
a. Please note that notification settings for email have to be turned on
2. In the email, details of the PO will displayed and from here, you can acknowledge the
PO by clicking
a. Please ensure to tick the acknowledged button for all PO acceptance
Please call requestor to confirm details (e.g. address) before delivery
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6.3 Rejecting Purchase Order
1. In the CSP there is no “Reject” action button. To reject POs, you have to insert a
comment in the PO. Click on to begin the rejection process

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6.3 Rejecting Purchase Order
2. Click on the PO Number (e.g. 175) to view entire PO

2
6.3 Rejecting Purchase Order
3. Indicate a comment that you would like to reject the PO. E.g. “Purchase Order is
rejected due to … please send a revised PO”
4. Click

3
4
6.3 Rejecting Purchase Order
5. Once the comment has been added, it will appear on the PO at the comments section.
DBS would have to revise and update the PO

5
6.3 Rejecting Purchase Order
6. Once the PO is revised and updated, there will be a dropdown selector to view past
versions (and dates) of the Purchase Order

7. There will be no indication on what are the changes that were made to the PO. The
PO has to be compared manually. You have to act on the latest version of the PO

6
6.4 Cancelling Purchase Order
1. There is no “cancel” action button for the cancellation of POs. Cancellation has to be
done via inserting a comment into the PO
2. To begin, at your homepage, click on

2
6.4 Cancelling Purchase Order
3. Click on the PO Number (e.g. 175) to view entire PO

3
6.4 Cancelling Purchase Order
4. Indicate a comment that you would like to cancel the PO. E.g. “Purchase Order is
cancelled due to … please submit a new PO”
5. Click

4 5
6.4 Cancelling Purchase Order
6. DBS would have to review if PO will be cancelled. Once the cancellation is made, the
status of the PO will be indicated as Cancelled on the Purchase Order page

* It is important to note that there is no alert

function/notification whenever there is a new
comment added to the PO. Suppliers have to
determine what is the best way to communicate
urgent matters.
6.5 Printing Purchase Order
1. To view your purchase orders, click on

1
2. At purchase orders page, you will be able to see the list of POs.
6.5 Printing Purchase Order
3. Click the PO Number (e.g. 175) which you wish to view
a. Details of the purchase order will be displayed. Refer to the next slide for an
example of the purchase order

3
6.5 Printing Purchase Order
4. Scroll to the bottom and click on
Details of the purchase order will be displayed. Refer to the next slide for an example of
the print view of the purchase order

4
6.5 Printing Purchase Order
5. Right click and print the purchase order
6.5 Printing Purchase Order
6. Alternatively, you may print the purchase orders via your email

7. Your account notification for purchase orders have been switched on to receive email
notifications. Refer to 3.2 Setting Notification Preferences for Suppliers if you wish to
set up email notifications

A sample image of an electronic PO in the email inbox

6
6.5 Printing Purchase Order
8. Scroll down and click on the attachment

8
6.5 Printing Purchase Order
9. The Purchase Order will be displayed, from here, right click and choose print
6.6 Saving Purchase Order as PDF
1. Follow the steps of 6.5 Printing Purchase Order till when you see the Purchase Order in
print view, right click and print
6.6 Saving Purchase Order as PDF
2. Click the change button and select Save as PDF

2
2
6.6 Saving Purchase Order as PDF
3. Click save and choose a location in your computer to save in

3
6.6 Saving Purchase Order as PDF
4. Similarly for the Purchase Order in the email, right click and print. Follow the steps 2
and 3 of this section.
6.7 Purchase Order Status Definitions
Purchase Order Status Definitions

PO Status Description
Buyer Hold The Purchase Order is approved but pending buyer review
Cancelled The order has been cancelled and does not need to be fulfilled
The issued Purchase Order has been received, and was then closed,
Closed
either manually or automatically within Coupa
Currency Hold The Purchase Order is on hold due to a currency exchange rate issue
There is a problem with the PO. Contact DBS to get your PO back on
Error track. This status is usually due to technical system issues; the error
status is not commonly observed.
Issued The PO has been approved and sent to the Supplier
Supplier The PO was approved outside of the order window schedule under
Window Hold contract terms
7. Invoicing

7.1 Creating Invoice

7.1.1 Creating Invoice with PO – In CSP
7.1.2 Creating Invoice with PO – Via Email
7.1.3 Creating Invoice without PO (No Contract)
7.2 Viewing Invoice
7.2.1 Viewing Invoice
7.2.2 Printing Invoice
7.2.3 Saving Invoice as PDF
7. Invoicing

7.3 Managing Disputed Invoice

7.4 Invoice Description
7.5 Invoice Status Definition
7.6 Invoice Fields Definition
7.1.1 Creating Invoice with PO - In CSP
1. To create an invoice through a PO in CSP, click on Orders. Refer to 7.6 Invoice Fields
Definition for more information, especially on Invoice#

1
2. Click on the PO Number that you wish to create an Invoice with

2
7.1.1 Creating Invoice with PO - In CSP
3. Click on to generate invoice for that selected Purchase Order

3
7.1.1 Creating Invoice with PO - In CSP
4. Alternatively, you may click on to quickly access the Create Invoice page

4
7.1.1 Creating Invoice with PO - In CSP
5. You will receive a popup box on screen to select your Remit-To Address, which will
also appear on the invoice. Click Choose
a. You will only see a list of Invoice From Address if you have added more than 1
legal entity

5
7.1.1 Creating Invoice with PO - In CSP
6. Fill in the mandatory fields (Refer to next slide for screenshot)
a. Please fill in actual supplier invoice numbers and take note of the special
requirements, i.e. no duplication, spaces, special characters (e.g. @, #, %) or
trailing alphabets (e.g. 123a, 123B, 123-1, 123-2)
b. Please note that invoice numbers must be in uppercase
c. It is mandatory to select NETT30 in the Payment Term field
d. It is mandatory for foreign suppliers to select Withholding Tax field as Applicable
and attach documents as per 8.1 Foreign Suppliers Withholding Tax Attachments
e. It is mandatory to select Ship To and Bill To Address
f. Ensure that the currency is correctly populated (e.g. SGD, USD)
g. Invoices will be rejected if mandatory fields are not filled up correctly
h. If an invoice has multiple items, delete any invoice line that is not being invoiced.
Do not indicate $0 in the line amount.
7.1.1 Creating Invoice with PO - In CSP

6
7.1.1 Creating Invoice with PO - In CSP
7. Fill in the mandatory fields on the invoice. Refer to 7.6 Invoice fields definition for
descriptions of the mandatory fields
a. Please note that the prices you fill in should be after discount
b. For multiple line items, click for items not meant to be invoiced yet
c. For milestone billing, you are able to invoice multiple times against a single PO as
long as the total invoice amount does not exceed the PO amount

7 7

7
7.1.1 Creating Invoice with PO - In CSP
8. Add the relevant GST Rate and click to determine the subtotal of the
invoice. Click to submit invoice to DBS

8
7.1.1 Creating Invoice with PO - In CSP
10. Click Send Invoice to submit the invoice for processing
Displayed Message for Foreign Supplier Displayed Message for Local Supplier

10 10
11. Back at the Invoices page, the submitted invoice will also be listed and the status of the
invoice can be monitored by Suppliers

11
7.1.2 Creating Invoice with PO – Via Email
1. You have to ensure that your account notification for PO have been switched on for
emails. Refer to 3.2 Setting Notification Preferences for Suppliers
2. Start by signing into the email associated with the Coupa Account. There should be a
copy of the PO similar to the one displayed below
7.1.2 Creating Invoice with PO – Via Email
3. Ensure that the details of PO is correct
4. Click on

3
7.1.2 Creating Invoice with PO – Via Email
5. You will be redirected to the Create Invoice page to generate the Invoice. Fill in the
mandatory fields. Click and . The invoice will be sent to DBS

5
7.1.3 Creating Invoice without PO (No Contract)
1. To create an invoice without a corresponding PO, click on Invoice. Refer to 7.6 Invoice
Fields Definition for more information, especially on Invoice#

1
2. At the Invoice page, click “Create Blank Invoice”.

Note: Invoice Against Contract option is inactive and not in use.

7.1.3 Creating Invoice without PO (No Contract)
3. You will receive a popup box on screen to select your Remit-To Address, which will
also appear on the invoice
a. You will only see a list of Invoice From Address if you have added more than 1
legal entity

3
7.1.3 Creating Invoice without PO (No Contract)
4. Fill in the mandatory fields (Refer to next slide for screenshot)
a. Please fill in actual supplier invoice numbers and take note of the special
requirements, i.e. no duplication, spaces, special characters (e.g. @, #, %) or
trailing alphabets (e.g. 123a, 123B, 123-1, 123-2)
b. Please note that invoice numbers must be in uppercase
c. It is mandatory to select NETT30 in the Payment Term field
d. It is mandatory for foreign suppliers to select Withholding Tax field as Applicable
and attach documents as per 8.1 Foreign Suppliers Withholding Tax Attachments
e. It is mandatory to select Ship To and Bill To Address
f. Ensure that the currency is correctly populated (e.g. SGD, USD)
g. Invoices will be rejected if mandatory fields are not filled up correctly
h. If an invoice has multiple items, delete any invoice line that is not being invoiced.
Do not indicate $0 in the line amount.
7.1.3 Creating Invoice without PO (No Contract)

4
7.1.3 Creating Invoice without PO (No Contract)
5. You may attach supporting documents for adhoc invoices (invoice without PO) for
verification purposes, e.g.
a. Proof of engagement
b. Proof of delivery/completion
c. Fulfilment of order
6. It is mandatory for suppliers to attach their original bill (e.g. telephone bills to indicate
the number of minutes consumed). You can attach the PDF e-invoice as an
attachment (with company header, etc.) or an image scan of a actual copy of the
invoice

5 6
7.1.3 Creating Invoice without PO (No Contract)
7. Click Add Line and fill in the description of the items as per supplier’s invoice. Refer to
7.6 Invoice fields definition for descriptions of the mandatory fields
a. Please note that the prices you fill in should be after discount
b. Add multiple lines if required, e.g. if GST rate is only applicable to one component of the invoice
c. If an invoice has multiple items, delete any invoice line that is not being invoiced. Do not indicate $0 in
the line amount.

7
7.1.3 Creating Invoice without PO (No Contract)
8. Add the relevant GST Rate and click to determine the subtotal of the invoice.
Click to submit the invoice to DBS

8
7.1.3 Creating Invoice without PO (No Contract)
9. Click Send Invoice to submit the invoice for processing
Displayed Message for Foreign Supplier Displayed Message for Local Supplier

9 9
10. Back at the Invoices page, the submitted invoice will also be listed and the status of the
invoice can be monitored by Suppliers

10
7.2.1 Viewing Invoice
1. To view summary of invoices, at your homepage go to the Invoices tab

1
2. The Invoices page will display all the invoices you sent to DBS

2
7.2.1 Viewing Invoice
3. Click on the Invoice # to view invoice in detail. Refer to 7.5 Invoice Status Definition

3
7.2.2 Saving Invoice as PDF
1. Enter the Invoice number to be printed in the search field under the Invoice tab.

1
7.2.2 Saving Invoice as PDF
2. Click on download under Legal Invoice

2
7.2.2 Saving Invoice as PDF
3. The invoice will be downloaded in PDF format with the invoice number at the top.

3
7.2.3 Printing Invoice
1. When invoice has been downloaded in the PDF format, click on File and Print.

1
7.3 Managing Disputed Invoice
1. You will receive a notification when an invoice is disputed
2. If you are required to resubmit the invoice, DO NOT Click on to resolve the dispute. Please proceed to
create a new invoice with a new Invoice number and submit to the Requestor. The new invoice number should
be a new number and not by adding special characters prefix or suffix to the disputed invoice number.

2
7.4 Invoice Description
For physical assets, please ensure that the invoice description indicates clearly what the
asset is (e.g. server, switch, router etc.) and include any additional information, such as the
model/make of the product, as it will help the owner to identify the asset in future when
performing stocktake/FA impairment reviews

For IT professional fees, please include the following in the PR, PO and invoice description:
1. SOW/UR no./CR no. and/or
2. Service provided (e.g. development, design, testing, implementation etc.) &
month and year that the service is provided,
3. Consultant role and name,
4. System/application
7.5 Invoice Status Definition

Invoice Status Description

Approved The invoice has been accepted for payment by DBS
Draft The invoice has been created, but hasn't been submitted to DBS yet
Pending The invoice is currently with a business approver
Approval
Voided The invoice is voided and you will not receive payment for it
Processing The invoice is currently being sent to DBS
Note: The status will remain as Approved even when the invoice is exported/paid in
Coupa. You can view the payment status by selecting the Payment Information view on
the invoice page. You can also receive an email notification if you turn on the An invoice
is paid notification on notification preference page
7.6 Invoice Fields Definition
Invoice item fields Description
This is a required field. You will need to enter your invoice number. Invoice number cannot exceed 40 characters and must be
in uppercase
Invoice reference no.:
Invoice #
• Must be unique
• Must not include trailing alphabets, e.g. X: 123a
• Must not contain any special characters
Invoice Date The invoice date will default to the date the invoice is created

Payment Terms This field displays the code for your current payment terms that were agreed upon between your company and the Supplier

Currency Displays the currency options for the invoice

Delivery Number The delivery number, if available

Status The status of your invoice

Image Scan Allows you to upload an image to be attach to the invoice

Supplier Notes Use this field to enter a message for the invoice approver
Allows you to add various attachments to the Invoice:
• File – This option allows you to upload a document to the invoice. Use the Browse button to upload the file from your
desktop
Attachments
• URL – Use this option to include an external URL
• Text – Use this option to include text
Ensure your document is a standard attachment file, not an image. Types of files that can be uploaded: PNG, GIF, JPG, JPEG
Supplier Auto-populates from the PO with the Supplier’s name

Remit To Auto-populates from the PO with the Supplier’s remit to address

Customer Please select from the PO with customer’s name

Bill To Address Please select from the PO with the bill to address

Ship To Address Please select from the PO with the ship to address
7.6 Invoice Fields Definition
Invoice item field Description
Line Level Taxation Allows you to tax line items at different rates if enabled
Type Displays the line items type
Description Provides a description of the good(s) and/or service(s) purchased
Qty Shows the number of items
UOM Shows the unit of measure
Price Displays the unit price
Total Displays the item total
PO Line Provides the PO line number associated with the invoice
Contract Displays contract information, if any
Billing Displays the billing department associated with the PO
Subtotal Displays the total price of only the items
Shipping Displays shipping costs
Handling Displays handling costs
Misc Displays miscellaneous costs
Tax code Provides an editable tax code for the Supplier to select when invoicing
Total Tax Displays the total tax amount
Gross Total Displays the gross total of invoice
Character Limits A total of 255 characters are allowed on Coupa. However, only 254 characters will flow to PSAP
8. Withholding Tax/Limited Liability Partnership Attachments

8.1 Foreign Supplier Withholding Tax Attachments

8.2 Limited Liability Partnership Attachments
8.1 Foreign Suppliers Withholding Tax Attachments
To verify Withholding Tax applicability for all foreign suppliers’ transactions, please:
1. Attach the Withholding Tax Confirmation form and original invoice
a. Refer to 12.1 Document Repository for the Withholding Tax Confirmation form
2. Indicate if the service provided is Withholding Tax applicable by selecting
<Applicable> or <Not Applicable>

2
1

Note: Non-adherence to instructions on Withholding tax will result in non-payment to Suppliers

8.2 Limited Liability Partnership Attachments
1. For all Limited Liability Partnership (LLP) suppliers, kindly provide either of the
documents below to help DBS verify your business structure
a. ACRA report of your company
b. Email to verify that your partner is a Singaporean
2. Indicate if the service provided is Withholding Tax applicable by selecting <Applicable>
or <Not Applicable>

2
1

Note: Non-adherence to instructions on Withholding tax will result in non-payment to Suppliers

9. Credit Note
9.1 Credit Note
Scenario(s) Supplier Types of Credit Note Refer to Slides

Creating Credit Note Local and Foreign For PO-Backed Invoice 9.1 Creating Credit Note
from PO Supplier from PO

Creating Credit Note Local Supplier Where Disputed Invoice is 9.2 Disputed PO-Backed
from Invoice a PO-Backed Invoice Invoice (Local Vendor)

Where Disputed Invoice is 9.3 Disputed Non-PO

a Non-PO Backed Invoice Backed Invoice (Local
Vendor)

Foreign Supplier Where Disputed Invoice is 9.4 Disputed PO-Backed/

a PO or Non-PO Backed Non-PO Backed Invoice
Invoice (Foreign Vendor)

Local and Foreign For Non-PO Backed 9.5 Non-Disputed Invoice

Supplier Invoice
9.1 Creating Credit Note from PO
Suppliers will be taking initiative to create Credit Note on behalf of DBS when the need
arises (e.g. Supplier owes DBS money for defective goods)
1. To create a credit note from a PO, click Orders. Next, click on
(Inform DBS to re-open PO in order to view )

1
9.1 Creating Credit Note from PO
2. On the Create Credit Note page, fill in the mandatory credit note fields, <Credit Note
#>, <Credit Note Date>, <Payment Terms>, <Currency>, <Original Invoice>, <Original
Invoice Date>, <Credit Reason>
a. Credit Note # must be unique and must not contain special characters and
trailing alphabets, e.g. X: 123a, 123b, 123c, etc.

2 2

2
9.1 Creating Credit Note from PO
3. Indicate the item <Description>, as well as <Price> and <Qty> if applicable. Click
to proceed
a. Note that credit note amount must be negative
b. You can either change price or quantity but not both
c. Please note that quantity should be an integer value
4. Click Send Invoice to send the Credit Note to DBS for approval

4
3
9.1 Creating Credit Note from PO
5. Once the Credit Note has been approved, you should receive a notification. Click on
the notification to verify that the Credit Note has been approved

5
9.2 Disputed PO-Backed Invoice (Local Vendor)

1. For Local Vendor, for Disputed Invoice without PO, to create a credit note, click on
Invoice.
2. Click on the “Resolve” button to review the invoice.

2
7.1.1
9.2 CreatingPO-Backed
Disputed Invoice with PO - In(Local
Invoice CSP Vendor)

3. Scroll to the bottom of the page below the Gross Total amount and click on <Cancel Invoice>.

(Note: DO NOT CLICK ON <ADJUST>)

3
9.2 Disputed PO-Backed Invoice (Local Vendor)
4. On the Create Credit Note page, fill in the mandatory credit note fields, <Credit Note
#>, <Credit Note Date>, <Credit Reason>
a. Credit Note # must be unique and must not contain special characters and
trailing alphabets, e.g. X: 123a, 123b, 123c, etc.

4
4
9.2 Disputed PO-Backed Invoice (Local Vendor)

5. At the Lines section of the Credit Note, DO NOT EDIT/ CHANGE any fields.
a) Click to proceed.

5a
9.2 Disputed PO-Backed Invoice (Local Vendor)

6. Click Send Credit Note and a pop-up screen <Create Replacement Invoice> will appear.
a) Select <No> if do not need to submit new invoice to DBS users.
b) Select <Yes> if need to submit new invoice to DBS users.

6a 6b
9.2 Disputed PO-Backed Invoice (Local Vendor)

7. Once the Credit Note has been approved, you should receive a notification. Click on
the notification to verify that the Credit Note has been approved

7
9.3 Disputed Non-PO Backed Invoice (Local Vendor)
1. For Local Vendor, for Disputed Non-PO Backed Invoice, Go to <Invoice> tab to check
Invoice status.
2. If Disputed Invoice does not have a PO number.
3. Leave the Invoice under <Disputed> status.
4. If there is a need to submit a new Invoice, proceed to create a new Non-PO Backed
Invoice (Refer to 7.1.3 Creating Invoice without PO (No Contract)).

3 2
9.4 Disputed PO-Backed/ Non-PO Backed Invoice (Foreign Vendor)

1. For Foreign Vendor, for Disputed Invoice without PO, to create a credit note, click on
Invoice.
2. Click on the “Resolve” button to review the invoice and determine the resolution
option.

2
7.1.1
9.4 Creating
Disputed InvoiceNon-PO
PO-Backed/ with PO - In CSP
Backed Invoice (Foreign Vendor)

Scroll to the bottom of the page below the Gross Total amount to make the relevant choice.
3. Void (Choose this option to fully cancel /offset invoice billed)
a. If this invoice was issued in duplicate or has been already paid for, you can Void this invoice
from here.

3
9.4 Disputed PO-Backed/ Non-PO Backed Invoice (Foreign Vendor)

4. Click Yes on the pop-up and the Invoice will be Voided.

4
9.5 Non-Disputed Invoice
1. You can create a credit note without a PO. To create a credit
note without PO, click on Invoices.

1
7.1.1Non-Disputed
9.5 Creating InvoiceInvoice
with PO - In CSP
2. At the Invoice page, scroll to the bottom and select the <No
Contract> radio button option and click Credit Note

2
7.1.1Non-Disputed
9.5 Creating InvoiceInvoice
with PO - In CSP

3. At the pop-up, select Other (e.g. rebate) and click Continue

3
9.5 Non-Disputed Invoice
4. On the Create Credit Note page, fill in the mandatory credit note fields, <Credit Note
#>, <Credit Note Date>, <Payment Term>, <Currency>, <Original Invoice #>, <Original
Invoice Date>, select <Bill-To-Address> as SG PO Box, select <Ship To Address> as
delivery address, fill in DBS <Requestor Email> and <Requestor Name>.
a. Credit Note # must be unique and must not contain special characters and
trailing alphabets, e.g. X: 123a, 123b, 123c, etc.

4 4

4
9.5 Non-Disputed Invoice
5. Click on Choose File to upload Credit Note copy.

6. Click on Add File to upload remaining supporting documents.

6
9.5 Non-Disputed Invoice
7. At the Lines section of the Credit Note, indicate the item <Description>, as well as the
price amount to be credited <Price> and <Qty> if applicable. Click to proceed
a. Note that credit note amount must be negative
b. You can either change price or quantity but not both
c. Please note that quantity should be an integer value

7
9.5 Non-Disputed Invoice

8. Click Send Credit Note to submit Credit Note to DBS for approval.

8
9.5 Non-Disputed Invoice
9. Once the Credit Note has been approved, you should receive a notification. Click on
the notification to verify that the Credit Note has been approved

9
10. Reports

10.1 Creating Reports

10.1 Creating Reports
1. Click on the relevant tab to create your report, i.e. Orders/Invoices/Catalogues
2. Click on Create View

2
10.1 Creating Reports
3. Fill in the Name of report and set the appropriate Visibility
4. Set the appropriate condition for your report, e.g. Status is Approved
a. You will be able to view a report where all invoice statuses are presented as
Approved

4
10.1 Creating Reports
5. Ensure that the information which you wish to see is placed under Selected columns
a. If it is not under Selected columns, please pull them over from Available columns
6. Click Save to view the report

6
11. CSP System Requirements

11.1 CSP System Requirements

11.1 CSP System Requirements

To maximise the user experience on the CSP, please be sure to upgrade

your web browsers to the latest version. Having an up-to-date browser
will ensure added security, increased performance, better backward
compatibility, and greater support from web technologies
Internet Explorer (IE)
• IE11 recommended

Mozillla Firefox
• Mozilla Firefox 49.x

Google Chrome
• Google Chrome 53.x
12. Document Repository

12.1 Document Repository

12.1 Document Repository
Unit of Measurement (UOM List)

Withholding Tax Confirmation (Click on “Paperclip” logo)

For all foreign (non-Singapore resident) suppliers to take note:

It is mandatory for all foreign (non-Singapore resident) suppliers to complete the

attached Singapore Withholding Tax Checklist form and attached it to the invoice
before submission. The invoice will be rejected if the form is not attached or
incomplete.
Now, you are ready to use Coupa Supplier Portal for DBS

For more information on other CSP functionality, refer to Supplier Enablement –

Training Manual

For any issues, please contact DBS helpdesk ([email protected])