UCam247 Cameras

Full User Manual

Please read this manual carefully before you attempt to

install this product and retain it for your future reference

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 Contents
Installation
Connecting Camera 8
Camera setup on PC/Mac 9
Setting up the Camera over WiFi using WPS 12
Setting up WiFi via PC/Mac 13
Positioning and Mounting
UCam247 indoor 15
UCam247 outdoor 16
Network Camera Setting Interface
How to change your password 17
Camera
Camera Setup 19
Stream Setup 20
Image Setup 22
OSD Setup 22
Night Vision Setup 23
Network
Wireless Setup 24
TCP/IP Setup 26
DDNS Setup 27
UPNP Setup 28
P2P Setup 29
Storage
Storage Setup 30
Store to NAS 31
Store to NVR 32
Browse Storage 33
Format SD Card 34
Micro SD Card Installation 35
Task
Motion Detection 37
Schedule Setup 38
Task Management 39
Email Alarm Sending/Email Periodic Sending 40
FTP Alarm Sending/FTP Periodic Sending 42
HTTP Alarm Sending/HTTP Periodic Sending 44
Snapshot to Storage on Alarm/ Snapshot to Storage Periodically 45
Record to Storage on Alarm/ Record to Storage Continuously 46
Send files in storage to FTP server 47
Tools
System Identity 48
User Management 48
Date & Time 49
Backup Or Reset 50
Watchdog Setup 50
Firmware Upgrade 51
Camera Interface 52
Troubleshooting Tips & FAQs 53
Glossary Of Terms 56
Contact Us 56

2
Introduction
Thank you for your interest and support in our product and purchasing this wireless network
camera. The camera can be accessed remotely, and controlled from any PC/laptop over the
Intranet or Internet via web browser. The user-friendly installation procedure and intuitive
web-based interface offer easy integration with your LAN environment or WiFi system. The
camera also comes with a lot of useful alarm tools for notifying users of any situation. We feel
confident that you will be pleased with the quality and features of this product.

Notice
This product may cause interference with other wireless equipment that operates at 2.4GHz
ISM band. Please turn off one of the equipments to eliminate the interference.

Product Assurance
This camera will emit electromagnetic wave, just like other wireless products, but its
transmitting power is less than other wireless products such as mobile phones. The 2.4GHz
wireless camera meets wireless frequency security standards and recommended indexes while
working. These standards and indexes are certificated by academic organization and represent
the cogitative research of the scientific workers who continuously explore and annotate the
involved fields. So we believe that our products are safe for customers.

Approval Information
All our products meet the requirements of approval FCC or CE, and are granted the FCC or CE
certification. They are authorized to bear FCC or CE mark.

FCC
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures: -Reorient or relocate the receiving antenna. -Increase the
separation between the equipment and the receiver. -Connect the equipment into an outlet on
a circuit different from that to which the receiver is connected. -Consult the dealer or an
experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: 1(1) This device may not cause harmful
interference, and 2(2) this device must accept any interference received, including interference
that may cause undesired operation Changes and modification not expressly approved by the
manufacturer or registrant of this equipment can void your authority to operate this equipment
under Federal Communications Commissions rules.

CE
This product complies with standards including Low Voltage Device Directive 73/23/EEC; EMC
Directive 89/336/EEC and R&TTE Directive 1999/5/EC. It passed the subject tests by the
authority concerned and is authorized to bear CE mark.

Restrictions
1. DO NOT use this product to violate one's privacy. Monitoring one's activities without
consent is illegal and this product is not designed and manufactured for such purpose.

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 2. DO NOT put this product near any medical equipment. Radio waves might potentially
cause breakdown of electrical medical equipment.
3. This product should be placed at least 1 foot away from any heart pacemaker. Radio
waves might potentially influence heart pacemaker.
4. DO NOT use this product for any illegal activities. It is the user’s responsibility to
ensure that the usage of this camera is of a legal nature.

Maintenance
1. Ensure that the camera and its power source have sufficient ventilation;
2. Do not shake, strike or drop the product;
3. Keep the camera dry and dustless and avoid exposing it to direct sunlight;
4. Do not place the product near any magnetic objects;
5. Avoid putting the product in places where there is constant temperature and humidity
change;
6. Keep the product away from heat sources;
7. Do not use the camera near aggressive chemicals;
8. Do not use this camera near water;
9. Do not use the camera in the places which are enclosed by metal. The surrounding
metal may shield the electromagnetic waves, and result in failure of signal reception;
10. Please obey the local government's environment protection policy;
11. Please turn off the power when left unused;
12. Do not disassemble or attempt to repair the camera; doing so might cause damage to
the product.

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Main Features

Easy Installation
The camera comes with built-in Wireless (IEEE802.11b/g/n) capability and a Web Server,
therefore there is no need to install a driver. The setup includes the Camera Setup software,
User Manual and Quick Installation Guide. With industry standard automatic configuration -
UPnP(Universal Plug and Play), your PC will discover and connect to your camera automatically.
Once connected, using a simple Web browser you can see what the camera sees from
anywhere in the world! The camera can be either wall-mounted or ceiling-mounted using the
supplied stand. It can also be placed on a desktop using the supplied stand, thus providing a
flexible installation solution.

802.11b/g/n Wireless LAN Connection Available

The camera is designed to not only work with your existing wired network but also with
standard 802.11b/g/n wireless devices, allowing the flexibility to operate the camera
wirelessly. The camera utilizes SSID filtering, powerful 64/128 bit WEP and new security
standard WPA encryption to protect you from illegal intrusion.

3GPP Mobile Surveillance

The camera provides the ability to view the cameras monitored through your mobile phone as
a live video stream, it supports the telecommunications standard of 3GPP streaming format. All
3G enabled mobile devices and most 2G phones that support the streaming standard of 3GPP
are compatible.

Simultaneous High-Speed MPEG-4 and Motion JPEG

The camera allows live the MPEG-4 and Motion JPEG streams simultaneously. The camera
features H.264/MPEG4 compression which compresses the video to make transmission faster
and more efficient. The H.264/MPEG4 and MJPEG image can be transmitted at 30 frames per
second.

Simultaneous HTTP and RTSP streaming

The camera support HTTP and RTSP/RTP/RTCP protocol, and provide multiple HTTP and RTSP
streams simultaneously.

Audio Transmission
The camera comes with a built-in microphone for audio monitoring as well as video monitoring.
Sound captured by the camera is transmitted to the client’s PC.

Snapshot and Recording

You can capture a still image of the camera view on your PC and save the image as JPG or BMP
format file. You also can record the video and audio captured by the camera on your PC and
save as an ASF format file.

Motion Detection Function

The camera can detect changes in the image being monitored. Once a change occurs it will
send an email to up to 3 email addresses with a video file or snapshot attached. The video file
or snapshot can also be uploaded to an FTP server. In addition the camera can be configured to
send images at regular intervals.

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OSD Function
OSD (On Screen Display) function can display system name, date and time, and user-defined
on screen.

Authentication
An authentication window requires you to enter the user ID and password. Password security
can prevent unregistered users from accessing your camera. Users can select Basic
Authentication method or Digest Access Authentication method.

Multi-Client Access
The camera allows up to 16 users to view the video simultaneously. Please note that it is
possible that as the number of simultaneously connected users to camera increases, the
overall motion performance will decrease.

Infra-red Night Vision

The camera utilizes 24 infra-red LED to provide high light in darks environment. When the
environment is dark, the LED will be opened automatically due to a photosensitive component,
and the moving images will be changed to Black and White. Users can monitor clearly the
things within 15 meters distance. Users also can select open or close the infra-red LED
manually, and select whether change the images to black and white or colour automatically.

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Adapter
This product conforms with the authenticated AC adapter. The adapter is marked with one or
more of the following:

Note: When using the power adapter, make sure the rating voltage on it is compatible with that of the device to avoid
potential damages resulting from incorrect usage of power supply.

Installation

7
Connecting the Camera

Using the Ethernet cable provided, connect the camera to your network (depending on your
own setup, this may be to your router or switch). see figure below

Connect the included power adapter to the power port on the camera and the other end into
an electrical socket. see figure below

Check that the power indicator is lit on the front of the camera.

Note:
Please handle the power adapter carefully to avoid the risk of accidental electric shock.

Camera setup on PC/Mac

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Using Camera Live

1. Download the Camera Live Viewing Software for Mac or PC from the Ucam247 Help
Section http://www.ucam247.com/technical-help-and-support

2. Once downloaded unzip the Camera Live folder and install the program by clicking
Setup. Follow the install process till complete.

3. Once installed start the program and click Add. Enter your camera's UID and
Password and Camera Name (call it whatever you want). Click OK when done.

4. Once connected click on the Play button when you're ready to view.

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 5. If your settings are all correct you should now be viewing the Live video from your
camera.

Using Windows Wizard

1. If you are using Windows Vista, 7, 8 or 10 you can access the camera quickly by
running the Network program from the Search bar in the Start menu:

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2. Once you are running the network program double click the icon (NC328W-IR or
NC308W-IR) and that will open the camera's web interface in your browser.

3. You can either enter the IP address of the camera into your browser or double click
from the network program. When you have done this you should now be at the
camera's web interface splash page.

4. To view the live stream from your camera click Enter. To make changes (e.g. to setup
the camera now to work over WiFi) click Setting. The default login in both cases is
admin for User Name and admin for Password. Now here you have a choice. You

can either use the Wizard to run through the Wi-Fi set up or use the step by step
process detailed in the rest of this guide.

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Setting up the Camera over WiFi using WPS

NB: Before you begin this process ensure your iPhone, iPad or Android device is connected to
the same network as the camera and NOT 3G or 4G! Also, if you have an outdoor camera you
must connect up the antenna firmly but not too tightly before starting the WiFi setup.

If you have a router which has WPS support then do the following:

1. Check the camera is connected to your router with the ethernet cable, powered up and
you can access it via the app.

2. Press the WPS button on your router for a few seconds (see your router manual for how
long you need to press it). The WiFi LED on your router should start to flash now

3. Within 2 minutes, press the WPS button on the camera for 5 seconds and release (see
images below for button location). Now wait for the router and camera to pair.

After a couple of minutes the LED will stop flashing and the camera should be synced with your
router over WiFi. To verify, do this:

a) Close the app on your phone/tablet

b) Now remove only the ethernet cable from the camera (leaving the power cable connected
– do not remove!)

c) After 2 minutes restart the app on your phone/tablet and if the camera appears as 'online' it
is connected over WiFi.

If the camera connection on the app shows as Unknown Device or Offline then repeat the WPS
process above or try the WiFi detup using the cameras web interface.

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Setting up WiFi via PC or Mac

1. Login into the Camera's Web Interface and go into settings

2. In the settings page you have a choice to use either the Wizard to run through the
WiFi set up or use the step by step process detailed in the rest of this guide.

3. If you're using the step by step process click Network on the right hand menu and
then select Wireless Setup. Click Search to find your router. Note the Mode, Auth and
Encrpyt values for your WiFi router when you find it as you will need it in the next step.
Select your router and click OK.

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4. Now simply enter the WEP or WPA Key (whichever is appropriate for your router) into
the respective fields. Click Apply when done.

5. You should now be able to power off the camera (pull the power lead from the back),
then remove the Ethernet cable, and then reconnect the power cable only to
the camera. Wait for 2 minutes and, providing the WiFi details you entered are all
correct, the camera should now come back over WiFi. If not, reconnect the Ethernet
cable and power cycle the camera and go back to the start, check the WiFi settings
you've entered and try again.

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Positioning and Mounting
UCam247 Indoor

The included desktop stand can also be used for wall or ceiling mounting. For some angles you
may need to loosen the main mounting ring by turning the big flat screw on the back of the
bracket with a coin, so that the notch in the mounting ring allows the pin to point in the
desired direction. You can then tighten it again with the coin. Should any mounting position
require the image to be rotated 180 degrees (inverted), there is a setting for that in the
“camera setup” menu.

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UCam247 Outdoor

Before mounting, you should first

become familiar with the camera
indoors, which is shown by the image to
the right of the page.

The UCam247HDO is completely

waterproof including the ethernet cable
and the power cable (when connected).

After the camera is set up over WiFi the

only cable needed to be connected is
the power cable.

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Network Camera Setting Interface

How to change your Password

NB: Please note when changing the password please be sure to only use
alphanumeric characters only (letters and numbers) – do not use any special
characters or add any empty spaces. Up to 12 characters max.

1. Go onto the Camera's Web Interface and click on Settings. When connecting the
camera for the first time or after resetting it to its default settings, the setup interface
start page below will load. It is recommend that you change the admin password in
order to avoid unauthorized access to the camera. To do this follow the instructions by
clicking on the underlined link “here” to access administrator password editing page.

2. Type the password in both fields then click Save. Please take note of the password. If
you forget the password, please contact the UCam247 Support Team via email
[email protected], and they will advise you on what to do.

3. You are then required to re-login with the changed password

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After successfully logging in, the following page will appear:

Once you see this message it means that your password has been successfully changed.

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Camera

Camera Setup

From the home page click Settings and enter the administrator user name and password.
Click on Camera Setup under the title Camera to change the image and audio parameters of
the camera.

[Enable privacy mode] Video feed is disabled.

[Power LED light] Turns off the camera front LED on or off
[Light Frequency] This should be kept at 50Hz.
[Enable image mirror] Display a mirrored view of the video.
[Enable image flip vertical] Display video upside down – useful if you have installed the
camera upside down.
[Microphone] Enables or disables the built-in microphone.
[Volume] Adjusts the sensitivity of the microphone from 0~10
where 0 is the lowest.

Click Apply to confirm your settings.

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Stream Setup

The camera supports three streams: primary stream, secondary stream and mobile stream.

You can configure settings for the primary and an optional secondary video stream.
Configuring a secondary stream is useful for providing a video stream that is at a lower
resolution than the primary stream to third-party devices or software. Some devices and
software require lower resolution.

The Mobile stream is similar to the first two streams but is purely for mobile viewing and has a
fixed resolution.

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[Preset] There are five pre-programmed stream profiles for quick set-up. Please choose the
one according to your bandwidth.
[Image size] Image resolutions available are as follows: 1920x1080 (HD1080p), 1280x720
(HD720p), 768x432, 512x288, 256x144. The mobile stream has a fixed image size of
176x144.
[Frame rate] Twelve options: 1/2/3/4/5/6/8/10/15/20/25/30 frames per second (fps). The
frame rate is automatically determined by the camera and this depends on the network
bandwidth available at the time. This frame rate setting imposes the maximum frame rate
that the camera will transmit.
[H.264/MPEG4 bit rate] Select H.264/MPEG4 bit rate. These settings determine the image
quality, however higher bitrates require greater bandwidth. Please select the appropriate
settings according to your connection speed and network traffic. If you are experiencing jerky
video it may be necessary to decrease the bitrate.
[MJPEG Quality] This sets the quality of the video when viewing the camera using Motion
JPEG (without audio). It can be from 20 to 100 where 100 is the best quality.
[JPEG snapshot Quality] The quality of the snapshot saved using Live View page (Internet
Explorer only). It also affects the quality of the snapshot to be uploaded to an FTP Server. It
can be from 20 to 100 where 100 is the best quality.
[Audio] Select or disable the audio bit rate.
[Authentication] Select or disable MPEG4 RTSP authentication.

Click Apply to confirm your settings.

A stream list page will be shown after clicking the stream name such as “Primary stream”.

You can use Flash Player to play the live stream from camera in Intranet or Internet.

[Secondary stream] Enable or disable secondary stream.

[Mobile stream] Enable or disable Mobile stream.

You can use mobile phone Flash Player to play the live stream from camera. The size of video
is 176x144.

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Image Setup

You are able to change aspects of the image by changing the settings on this page, you can
change the following, as showed below.

[Brightness] Make the image brighter or darker by a specified amount. When increasing
brightness, you may find that you lose some contrast on the brightest details in the image
while the rest of the image has the same contrast as before.
[Contrast] Contrast is defined as the separation between the darkest and brightest areas of
the image. Increase contrast and you increase the separation between dark and bright,
making shadows darker and highlights brighter.
[Hue] Change is similar to rotating a colour wheel to select a different mixture of colours
[Saturation] Saturation is similar to contrast, however instead of increasing the separation
between shadows and highlights, we increase the separation between colours.
[Sharpness] Sharpness can be defined as edge contrast, that is, the contrast along edges in
a photo. When we increase sharpness, we increase the contrast only along/near edges in the
photo while leaving smooth areas of the image alone.
[Auto Exposure Target] Automatic exposure (abbreviation: AE) mode automatically
calculates and adjusts exposure settings to match (as closely as possible) the subject's mid-
tone to the mid-tone of the photograph.

Click Apply to confirm your settings.

OSD Setup

This function can display system name, date and time, or user-defined text on screen

[OSD] Enable or disable OSD function.

[Display date and time] Show date and time of the camera.
[Display system name] Show the system name of the camera.
[Display the text] Show the defined text on the screen.

Click Apply to confirm your settings.

22
Night Vision Setup

Our camera's have infrared LED, which can be activated automatically when environment is
dark.

[Infrared LED control] When the environment is dark, the LEDs will be activated
automatically. If the black and white mode is inactive, the image will appear with a purple tint.
[Black and white mode] When the environment is dark, the video feed will be changed to
Black and White automatically. Users also can select whether change the images to black and
white or colour manually.
[Moonlight Mode] This feature adjusts the frame rate in order to brighten the image being
viewed.
[IR cut filter control] Click to choose Auto, on or off. The IR Cut filter makes the images
colour more real.

Click Apply to confirm your settings

With LED and Moonlight mode “OFF” With LED and Moonlight mode ON or Auto

Network

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Wireless Setup

The camera corresponds to the wireless system based on IEEE802.11b/g/n. Encryption

establishes the security to prevent unauthorized users to access the wireless data
communication.

[SSID] Click Search and choose your router.

[Mode] and [Security Mode] As default.

[WEP Key] It’s the password of the router

User's can also manually input the information, as shown below.

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When you select Infrastructure mode. See figure above.

[Security mode] This can be WEP64bit or WEP128bit, for modern routers this will be WPA-
PSK or WPA2-PSK.
[Encryption type] TKIP and AES.
[WPA key]Type 8-63 characters as password.
[Re-type WPA key] Re-confirm the password

Note: These settings have to match those of your access point or router. Please consult your
access point or router manual on how to verify or modify these settings.

25
TCP/IP Setup

The camera is set up to obtain the IP address automatically (DHCP) by default. You may wish
to assign the IP address manually, to do so use the TCP/IP Setup page to enter the address
details.

Obtain an IP address automatically(DHCP):

If your network supports a DHCP server (e.g. router) select this option to have the IP address
is assigned automatically. If you select Obtain an IP address automatically you should
select Obtain a DNS Server address automatically.

Use the following IP address:

Select this option when a fixed IP is required. If setting the camera to a static IP you must also
define the correct DNS servers.

Obtain DNS Server address automatically:

If your network supports a DHCP server (e.g. router) select this option to have the DNS Server
address assigned automatically.

Use the following DNS server address:

Use this option when a fixed DNS is required.

[HTTP/RTSP port] The default HTTP port number is 80, it is also be used as RTSP port.

[RTP port range] It is for UPnP port forwarding, 1 camera actually use 2 RTP ports, one for
video, the other for audio. (See UPnP setup)

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DDNS Setup

Dynamic DNS (DDNS) is simply a way of using a static hostname to connect to a dynamic IP
address. When connected to your ISP, you are assigned a temporary IP address. DDNS
services keep track of your IP address and route your Domain name to that address when
you wish to connect to the camera from a remote location.

[DDNS] Enable or disable DDNS connection.

How to add DDNS

1. Enable the Dynamic DNS function.
2. Select your preferred DDNS service provider from the list then click Register.
3. Enter the Host Name details and password supplied by your DDNS service provider
when you registered.
4. Click Apply to confirm your settings.

The above image will appear when setup is successful.

27
UPNP Setup

The camera supports UPnP which is enabled by default. This setup is a quick way to discover
the camera on your network. Please make sure that the UPnP function is enabled in your
router.

[UPnP] Enable or disable the UPnP function (this is enabled by default).

[Gateway HTTP/RTSP port forwarding] Enable or disable this function.

[External HTTP/RTSP port range] Using this port, automatically adds a port forwarding rule
to a router via UPnP protocol. Please note that not all routers support this function. Refer to
your router manual for further details.

If set port range is 8150~8350, camera will ask router to add a port forwarding rule
automatically. In this rule, the internal port is camera default port 80, the external port is
8150, IP address is camera's IP. Use this setting, users can visit the camera from Internet
through the router with this URL http://routeripaddress:8150.

If there are several cameras on the Local Network, the first camera connected will use 8150 as
external port, and second one will use 8151, third one use 8152, etc. Every camera will
remember its port, it will preferentially use this port in next power on.

[Gateway RTP port forwarding] Enable this function, users can use mobile phone , Flash
Player to visit the camera from Internet through the router.

[External RTP port range] 30000—30200 default. (See TCP/IP setup)

Click Apply to confirm your settings

28
P2P Setup

Enable and apply P2P to view cameras on PC/Mac, iPhone, iPad or Android Apps.

29
Storage

Storage Setup

[Storage] Select Enable to enable storage option.

[Storage To] Select whether you want to record on NAS or microSD card.

[Store directory] This is the folder that videos will be saved to.

[Max Space] Define the maximum space allowed for recordings to the storage medium

[Max files] The maximum number of files for all the videos can be recorded before
overwriting.

Click Apply to confirm your settings

30
Storage to NAS

[Store to] Select NAS

[NAS remote path] IP address of the NAS and folder name, this must be in the root of the
drive. Example://192.168.168.50/ipcam_files

[Authorization] Select Yes to enter the NAS username and password.

[User name] Input the NAS user name.

[Password] Input NAS password

[Re-type password] Re-type the NAS password.

Click Apply to confirm your settings

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Store to NVR

NAS remote path: Enter the path of your NV808

NVR box (i.e. //ip-address/nvr).

Store directory: Enter a single word name,

e.g. outdoorcamera, etc. This is the
name given to the folder on the NVR where clips
from this camera will be stored. Use
letters and/or numbers only - do not use
special characters or leave any gaps in
the name.

Click Apply when ready. Within two minutes the

folder will auto create on the NVR.

Now in the camera go to Task > Task Management and tick the box marked Record to
storage on Alarm. Click Apply.

NB: Do not enable too many tasks as that will slow down and even stop recordings.

Be sure to click Apply after making any changes.

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Browse Storage

In the Browse Storage page, we can browse, download and delete videos and pictures.

[All] Lists all the files recorded.

[Snapshot on Alarm] Enables you to view and delete snapshots which were recorded upon
motion detection

[Snapshot at Interval] Enables you to view and delete all the snapshots which were
recorded on periodical basis

[Record on Alarm] Enable you to view and delete all the videos which were recorded upon
motion detection

[Continuous Record] Enables you to view and delete all the videos recorded using the
continuous record task.

The browse storage page shows a summary of all the files saved for a specific function. To
access the files please click on the relevant link and this will display all the files.

33
Format SD Card

If you format the SD card, all recorded files will be deleted.

Note: Before the SD card is formatted the Format SD card page will display status as "Not
Ready". The SD card format can take a few minutes depending on the size of the SD card.

Before inserting the SD card, the camera should be powered off. A reboot may be necessary
after you format the SD card.

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Micro SD Card Installation

Adding a Micro SD card to your camera will allow you to record footage and motion alerts
direct to memory card for future review.

Please note: It is advised to insert the microSD card before any other setup begins as
the card will not be recognised if inserted once the camera is turned on. The camera
must be turned off before an SD card is removed or inserted.

The camera supports micro SD cards up to 128GB, including those labelled “SDHC”. We
recommend using a class 10 or above microSD card for the best read/write speeds.

The SD card must be formatted in the camera before recording. This option can be found
under the Storage menu.

A micro SD card is not included with the camera.

UCam247i

The slot for the microSD card is on the right side of the UCam247i cameras. The card can
only be inserted into the camera with the golden pins of the microSD card facing the front
of the camera. The SD card should not be forced into the SD card slot as this may damage
the camera. You will hear a click when the card has been inserted correctly.

35
UCam247HDO

The microSD card slot is behind the lens cover on the UCam247HDO cameras. To access it
you must unscrew the entire front part of the camera. It is easiest to do it if you take the
sun shield off first.

Please be very careful not to touch the lens. The Micro SD slides into the slot and there is
a positive “click” when it is locked in place.

When done, please be careful when screwing the front part back on to make sure the
threads are cross threaded. Do not use any tools, hand tight is good enough.

36
Task

Motion Detection

Motion Detection can trigger an alarm that sends images via e-mail or FTP (File Transfer
Protocol). You can set up to four different Motion Detection windows.

The camera refers to motion detection as an “alarm”. You can select what you want the
camera to do once the motion is detected. In general, motion detection works by comparing
the current video frame with the averages of the previous video frames. Any difference is
considered to be motion, and the sensitivity adjustment can be used to make the camera
more aware or less aware of small amounts of motion.

The factory default setting for motion detection is a single motion detection window covering
the entire visible area.

[Window] Check this box to enable the window.

[Threshold] Determines at what point the alarm is triggered. A lower threshold means less
motion is needed to trigger the alarm. A higher threshold means more motion is needed to
trigger the alarm. Threshold is indicated by the blue bar when motion is detected.
[Sensitivity] Determines how easily the camera detects motion. Lower sensitivity means
the camera is less likely to detect motion. Higher sensitivity means the camera is more
likely to detect motion.

Click Apply to confirm your settings

37
Schedule Setup

The tasks enabled in the camera can be set to be active or inactive at certain times of the day
or week. By default, the schedule is set to be “active” at all times “always”.

[Schedule ID] Select the ID, you can save up to 4 schedules and use them for different
purposes.
[No.] Setup the specified times in every Schedule ID, you can save up to 8 specified
times for each schedule.
[Enable] Activates the alarm on specified times. Ticking this box to activate the alarm
on the specified times.
[Start time] Start time of the active period.
[End time] End time of the active period.
[Days] Tick these boxes to match the days of the week you want the schedule to apply

Click Apply to confirm your settings

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Task Management

NB: Do not enable conflicting tasks, ie. Two email tasks, as this will cause a fault
with the camera

There are various tasks you can enable on your camera as shown in the image below.

[Enable] Tick to enable task.

[Schedule] Option to choose always or set a particular schedule. Check Schedule setup to
select the right schedule ID for your task.
[Task] Task function. Click on the task to login the task setting screen below.

Click Apply to confirm your settings

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Email Alarm Sending/Email Periodic Sending

[Snapshot from] Select Primary stream or Secondary Stream

[Snapshot duration] Select length of time to record after the alarm, in seconds.
[Snapshot frame rate] Select how many snapshots per second.
[Alarm interval] Input the interval time
[SMTP server name] Input your E-mail’s SMTP server name.
[SMTP server port] 25, as default, replace with your E-mail's port number.
[Secure SSL connection] Generally Select No. For Gmail, select Yes. It depends on the mail
system.
[Authentication] Select Yes
[User name] Input your E-mail user name.
[Password] Input your E-mail password.
[Sender mail address] Input the sender mail address
[Receiver mail address] Input the receiver mail address. If using more than one receiver
email address these must all be from the same mail provider.

Note: User Name, Sender Mail Address and Reciever Mail Address should all be the same

Click Apply to confirm your settings

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[Period Interval] Time interval between snapshots. It allows you to designate a time (in
seconds or minutes or hours) during which new emails are suppressed. For example, if you
want to avoid a flood of emails, you could set this time to 60 minutes so that you wouldn’t
get any new emails for 1 hour.

The rest of the settings are the same as Email Alarm Sending

Click Apply to confirm settings

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FTP Alarm Sending/FTP Periodic Sending

[Snapshot from] Select Primary stream or Secondary Stream

[Snapshot duration] Select length of time to record after the alarm, in seconds.
[Snapshot frame rate] Select how many snapshots per second.
[Alarm interval] Type the interval time of alarm.
[FTP server name] Input the FTP server name.
[FTP server port] As default 21.
[Remote path] Input the file directory.
[Authentication] Select Yes.
[User name] Type your FTP user name.
[Password] Type your FTP password.
[Re-type password] Re-type FTP password.

Click Apply to confirm your settings

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[Period Interval] Time interval between snapshots. It allows you to designate a time (in
seconds or minutes or hours) during which new emails are suppressed. For example, if you
want to avoid a flood of emails, you could set this time to 60 minutes so that you wouldn’t
get any new emails for 1 hour.

The rest of the settings are the same as FTP Alarm Sending

Click Apply to confirm settings

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HTTP Alarm Sending/HTTP Periodic Sending

[Alarm interval] Time in seconds between alarms.

[Sending URL] Input the URL you wish to send the alarm to.
[Authentication] Select Yes.
[User name] Type your HTTP user name.
[Password] Type your HTTP password.
[Re-type password] Re-type your HTTP password.

Click Apply to confirm your setting.

[Period Interval] Time interval between snapshots. It allows you to designate a time (in
seconds or minutes or hours) during which new emails are suppressed. For example, if you
want to avoid a flood of emails, you could set this time to 60 minutes so that you wouldn’t
get any new emails for 1 hour.

The rest of the settings are the same as HTTP Alarm Sending

Click Apply to confirm settings

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Snapshot to Storage on Alarm/ Snapshot to Storage Periodically

[Snapshot from] Select snapshot stream source.

[Snapshot duration] Select length of time to record after the alarm, in seconds.
[Snapshot frame rate] The number of frames per seconds that the camera should keep
sending images at when an alarm is triggered.
[Alarm Interval]--Number of seconds for which the camera should stop sending e-mail
alerts after the first set. Setting the time to 0 disables this feature. It allows you to
designate a time (in seconds) during which new pictures are suppressed. For example, if you
want to avoid a flood of pictures, you could set this time to 3600 seconds so that after a
motion detection event you wouldn’t get any new pictures for at least 1 hour.
[Image file name] Name of file image snap shots are saved as
[Suffix of file name] Choose between Sequence number and Date

Click Apply to confirm your settings.

[Period Interval] Time interval between snapshots. It allows you to designate a time (in
seconds or minutes or hours) during which new emails are suppressed. For example, if you
want to avoid a flood of emails, you could set this time to 60 minutes so that you wouldn’t
get any new emails for 1 hour.

The rest of the settings are the same as Snapshot to Storage on Alarm

Click Apply to confirm settings

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Record to Storage on Alarm/ Record to Storage Continuously

[Record from] Select Primary Stream, Secondary Stream or Mobile Stream

[Post-recording time] The number of seconds that the camera should keep recording video
after motion stops. If there is any motion within this time the camera will keep recording until
there is no motion for the duration of this parameter. It can be from 5 seconds to 24 hours.
[Split duration] This specifies the maximum duration of one file. If the recording goes on
for longer than this parameter the camera will split the video into a number of files.
[Record thumbnail] Enable or disable thumbnail.
[Image file name] Name of file image snap shots are saved to
[Suffix of file name] Choose between Sequence number and Date

Click Apply to confirm your settings

Instead of using motion detection (Record to Storage on Alarm), you can use the “Record to
storage continuously” menu to record video at 24 hours or as per your schedule.

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Send files in storage to FTP server

[FTP server name] Type the name or IP address of the FTP server. At a minimum you need
the IP address (FTP server name) for your FTP server. The port is almost always 21, and
typical servers need a username and password which means
[FTP server port] The port number of the FTP server (default is 21).
[Remote path] Input the file directory. It is an optional setting to specify a folder on the FTP
server. If you decide to use this feature, you have to make sure that the folder exists on the
FTP server with the exact same spelling.
[Authentication] should be set to “Yes”.
[User name] Type your FTP user name.
[Password] Type your FTP password.
[Re-type password] Re-type your password.

Click Apply to confirm your settings

Note: Once successfully transferred, each original file on the Micro SD card is delete

Push Notification

[Alarm Interval] Number of seconds for which the camera should stop sending alerts after
the first set. Setting the time to 0 disables this feature. It allows you to designate a time (in
seconds) during which new alerts are suppressed. For example, if you want to avoid a flood
of alerts, you could set this time to 3600 seconds so that after a motion detection event you
wouldn’t get any new alerts for at least 1 hour.

Click Apply to confirm your settings

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Tools

System Identity

[System Name] Type a name of your choice for the camera.

[System Contact] Type the contact name of the administrator of the camera.
[System Location] Type the location of the camera.

Tip: The information you fill in can be displayed on the camera. It can help to distinguish
different cameras on your network.

User Management

Allows you to add or remove users who can view your camera. Useful if you want to allow
others to view your camera, without having full admin rights.

[Add] Click this to add another user. You will then need to fill out the user name plus the
password for the new user.
[Authentication method] The "basic" authentication scheme is based on the model that

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the client must authenticate itself with a user-ID and a password. Digest Access is a more
secure login method as the user name and password are encrypted before being sent over
the internet, however not all systems support Digest Access Authentication.
[Allow anonymous access] This is to be used if you wish to share video with other users,
without prompting them for a user name and password. This will allow the user free access
to view the “Live View” page, whereas access to the Settings page will still be prohibited.

Date & Time

[Current device time] Internal time of the camera.

[Proposed device time] PC system time. On clicking Apply the internal time of the camera
will be changed to this time.
[Select to change the time zone for the device location] Choose your time zone.
[Daylight saving time] tick the box to enable daylight saving time.
[Date and Time format] Select the format of the date and time.
[Auto time setting (SNTP)] Enable or disable the auto time setting to update
to the server below.
[Time server] Type the SNTP server name. There are suggestions included.
Note:
1. If the SNTP server is not found the camera’s time will be synchronized with the PC time.
2. The camera keeps track of the time even when power is disconnected.

Click Apply to confirm your settings

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Backup Or Reset

Allows you to reset the camera to factory defaults, backup the camera's configuration in case
of accidental reset, and restore settings from a backup.

[Reset] Click Reset to revert the camera to default factory settings. All users and settings
will be lost, this will require you to reconfigure your camera.
[Backup] Click Backup to back-up the current configuration of the camera for future
reference. Once you have your camera setup as you require, this is recommended.

To restore a backup file:

[Choose File] Click Choose File, to search for a backup configuration you wish to upload to
the camera, then click Restore.

Note: Do not turn off the power during the Restore function since this might corrupt the
camera’s firmware

Watchdog Setup

[Periodic Reboot] Set the camera to automatically reboot at a certain time everyday, or one
day a week.
[Offline Reboot] You can set the camera to ping with your router, if a connection isn't made
then the camera will automatically reboot to try and re-establish a connection.

Click Apply to confirm your settings

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Firmware Upgrade

For guides on how to attempt a Firmware Upgrade please see the Help Section on the
UCam247 website where there is a detailed guide on how to perform one.

To see whether your camera is running the latest firmware please see the guide found on the
website or contact the UCam247 support team at [email protected] and they will
assist you.

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Camera Interface

Live View

Takes you to the cameras live view so you can watch a video feed directly from the camera

Wizard

In order to facilitate the setup of the camera there is a Wizard that helps non technical users
setup the camera easily. Click on Wizard at the top of the window to launch the wizard.

System

Click System to see over system information about your camera. The data of the software
activity of the camera are recorded in this. It includes data that is useful when a problem
occurs.

Reboot

Click Reboot to restart the camera. Rebooting the camera will retain all the settings and
configurations.

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Troubleshooting Tips and Frequently Asked Questions
Unable to connect to camera

Ensure that the UID you are entering is all in upper case. The password case must also be in
whatever case you have set. If you are using the default password of admin then enter this in
lower case as is.

Video stalls on 'connecting'

The app may take up to 30secs to connect to your camera as the initial connection depends on
a variety of factors including (but not limited to) your local or remote network speed, mobile
provider, etc. If the status remains on 'connecting' for more than a minute try closing the app
and trying again.

Camera mounting setup

Once you attach the camera to the mount as well as tightening the screw you may also need
to tighten the joint itself. To do this simply get a screw driver or a coin and gently turn the
circular metal plate at the back of the mount clockwise to lock into place.

Power/network LED: different colour states

On our indoor cameras, when the camera is connected using a LAN/ethernet cable the LED on
the front will glow red. When the camera is operating over WiFi it will glow green.

The outdoor camera's power/network LED is on one of the leads that come off the back of the
camera. This remains green in all network states.

Fine tuning motion detection

On the motion detection setup the default window will be set to full screen but you can reduce
the size of this window/zone to whichever area of the video screen you really want to cover.
You can also setup up to 3 other motion detection zones. NB: Do not overlap these zones.

As well as multiple zones of motion detection you can also vary and fine tune the motion
sensor sensitivity and thresholds.

Moving the Sensitivity cursor to the right makes the sensor more sensitive. Moving to the left
makes it less sensitive.

The Threshold setting will dictate when the motion sensor triggers recordings and alerts.
Moving the cursor to the left will enable a faster rate of triggers than if moved to the right.

Always make sure to click Apply Settings after making any changes.

There is no fixed 'best' setting for Threshold or Sensitivity as these depend very much on what
you are looking to do depending on your requirements. The best way to optimise these
settings is through trial and error.

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Using a camera behind glass

Be careful when using our IP cameras with infrared LEDs behind glass. If you are thinking of
placing a camera to look out a window you will need to be aware that this will not work very
well in the dark as the IR LEDs will simply bounce back off the glass and render the video
useless.

You can try angling the camera to look sideways through the glass to minimise glare or turn off
the IR LEDs if you have sufficient security or other lighting outside.

Also, behind glass you will also compromise the motion sensor and may find either too many
or too few alerts are triggered and captured.

With lots of fine tuning you may get a camera working the way you want in this way but
ultimately if you need to cover an external area we recommend to use an outdoor camera
ideally.

Resetting to factory defaults

Never do this unless instructed to by the UCam247 support team. You can contact them with
the following email address [email protected]. When instructed to do this, follow this
process:

Indoor cameras
1. Ensure the camera is connected to your router using the ethernet cable and then power
it up. Wait for about 2mins for the camera to start up fully.

2. Get a pin or paperclip. Insert into the pin/paperclip into the small RESET hole at the
back of the indoor camera or at the bottom if you have the external camera.

3. Keep the pin gently pressed in for about 20secs and then release.

4. The camera should now go through its reset cycle - wait for about 3 mins for it to do
this.

The camera should now be back to factory defaults so remember to use the default login
(admin/admin) as any other logins will have been deleted. Also, note that you will have to
setup the WiFi and any other settings you need again.

Outdoor cameras
1. Ensure the camera is connected to your router using the ethernet cable and then power
it up. Wait for about 2mins for the camera to start up fully.

2. Locate the reset button – you will find this as a small white button on one of the cables
coming off the back of the camera.

3. Gently press the button and keep pressed for 20secs. The release.

4. The camera should now go through its reset cycle - wait for about 3 mins for it to do
this.

The camera should now be back to factory defaults so remember to use the default login
(admin/admin) as any other logins will have been deleted. Also, note that you will have to
setup the WiFi and any other settings you need again.

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SD Card not recording

If your files are not recording to an SD card that could be because the camera does not
recognise it. To fix this issue you will need to format the SD card on a PC/Mac.

How many users can view the same camera at the same time?

16 users can view at the same time, however this depends on your router and how good your
network speed is.

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GLOSSARY OF TERMS
1. Network Camera: A stand-alone device which allows users to view live, full motion
video from anywhere on a computer network, even over the Internet, using a standard
web browser.
2. JPEG: A standard image format, used widely for photographs, also known as JPG.
3. IEEE 802.11b/g/n: The specifications developed by the IEEE for wireless network
technology. It provides 11 Mbps transmission in the 2.4GHz band usage.
4. WEP: Wireless Equivalent Privacy. A security protocol for wireless network defined in
the IEEE 802.11b/g/n standard. WEP aims to provide security by encrypting data over
radio waves so that it is protected as it is transmitted from one end point to another.
5. Adhoc Mode: A wireless network system in which devices communicate directly with
each other, without the use of a wireless router.
6. Infrastructure Mode: One of the wireless network system in which devices
communicate with each other by first going through the wireless router.
7. IP Address: The unique 32 bit number assigned to each computer connected to the
Internet. IP numbers are used by the TCP/IP protocol to route packets of data to their
destinations.
8. TCP/IP: The collection of "protocols" underlying the functioning of the Internet. Each
computer connected to the Internet is identified by a unique IP Address.
9. SMTP: Simple Mail Transfer Protocol.
10.FTP: File Transfer Protocol. Network cameras equipped with an embedded operating
system, such as Linux, can use FTP to send images to a website.
11.DHCP: Dynamic Host Configuration Protocol is a set of rules used by communications
devices such as a computer, router or network adapter to allow the device to request
and obtain an IP address from a server which has a list of addresses available for
assignment.
12.UPnP: Universal Plug and Play is an architecture for pervasive peer-to-peer network
connectivity of intelligent appliances and wireless devices.
13.DDNS: DDNS is a method of keeping a domain name linked to a dynamic IP address
with your Network Camera. You can set up your DDNS service and the device will
automatically update your DDNS server each time it alter a different IP address.
14.Time server: A time server consists of a computer networking device that reads the
actual time from a reference clock and distributes this information to its clients using a
computer network.
15.WPA: Wi-Fi Protected Access (WPA and WPA2) is a class of systems to secure wireless
(Wi-Fi) computer networks. WPA implements the majority of the IEEE 802.11i standard,
and was intended as an intermediate measure to take the place of WEP while 802.11i
was prepared.

Contact Us
If you have any queries about the cameras or need help and support then please contact our
UK support team at [email protected].

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