Scribd Logo
Upload

Welcome to Scribd!

  • 68 views

    Blue:: Mak Advanced Technician Exam

    Uploaded by

    José Belisario Morón Díaz
    1. The document lists training requirements and recommendations for improving MSA scoring standards for MSA-MaK ver. 3, including mandatory and recommended training courses from Caterpillar. 2. Key training requirements are for customer communication, technician development programs, failure analysis assessment, master mechanic training on engine types, marine mechanic expert level training, and control and monitoring expert training. 3. The dealer is also responsible for providing documented operation and maintenance training to customers and maintaining training records.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Blue:: Mak Advanced Technician Exam

    Uploaded by

    José Belisario Morón Díaz
    68 views1 page
    1. The document lists training requirements and recommendations for improving MSA scoring standards for MSA-MaK ver. 3, including mandatory and recommended training courses from Caterpillar. 2. Key training requirements are for customer communication, technician development programs, failure analysis assessment, master mechanic training on engine types, marine mechanic expert level training, and control and monitoring expert training. 3. The dealer is also responsible for providing documented operation and maintenance training to customers and maintaining training records.

    Original Description:

    Instrucción especial

    Original Title

    LEHM0328-00

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    1. The document lists training requirements and recommendations for improving MSA scoring standards for MSA-MaK ver. 3, including mandatory and recommended training courses from Caterpillar. 2. Key training requirements are for customer communication, technician development programs, failure analysis assessment, master mechanic training on engine types, marine mechanic expert level training, and control and monitoring expert training. 3. The dealer is also responsible for providing documented operation and maintenance training to customers and maintaining training records.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    68 views1 page

    Blue:: Mak Advanced Technician Exam

    Uploaded by

    José Belisario Morón Díaz
    1. The document lists training requirements and recommendations for improving MSA scoring standards for MSA-MaK ver. 3, including mandatory and recommended training courses from Caterpillar. 2. Key training requirements are for customer communication, technician development programs, failure analysis assessment, master mechanic training on engine types, marine mechanic expert level training, and control and monitoring expert training. 3. The dealer is also responsible for providing documented operation and maintenance training to customers and maintaining training records.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    27-Jun-19

    TRAINING REQUIREMENTS - MaK


    *This list consists of training that is recommended for MSA-MaK ver. 3 standards improvement. In addition to training, other actions may be necessary for improving MSA scoring.
    RED: Mandatory Caterpillar course or equivalent dealer training course
    BLUE: Caterpillar training course under development
    BLACK: Recommended training
    MSA STANDARD MSA DESCRIPTION Caterpillar Training Courses

    Customer Service Excellence in Field Service Module 1: Needs and Expectations (44652)
    Customer facing personal are trained in “customer relations” to resolve issues. The dealer has formal documented protocol for issue Customer Service Excellence in Field Service Module 2: Habit and Behaviors (44653)
    Customer Communication
    resolution and communication with the customer. Customer Service Excellence in Field Service Module 3: A Service Mindset (44654)
    Customer Service Excellence in Field Service Module 4: Tools of the Trade (44655)

    Dealer have implemented a long-term training/ development program for Marine personnel (new coming and experienced) such as
    Technician Career Development Program (TCDP) created by Caterpillar or a similar one. This program is a process for evaluating, Dealership has an on-going, long-term (3 or more years) Technician Career Development Program for each
    Technician Training and Development
    training and developing, which helps recruit and retain technical personnel through career paths. Training programs without marine technician (by name).
    Planning
    structured standards or records,
    leads to inconsistent training.

    Intro to AFA Management 33400 WBT


    Intro to AFA Metallurgy 33407 WBT
    Trained technicians are available to perform failure analysis. Initial failure analysis assessment is performed before and during the Intro to AFA Principles of Fractures 33403 WBT
    Assessment - Failure Analysis component removal process, using Applied Failure Analysis (AFA) Principles. Technicians are trained by Caterpillar courses or Intro to AFA Principles of Wear 33402 WBT
    equivalent dealer training course. A minimum of 80% of dealer MaK marine technicians meet these requirements. Intro to AFA Visual Examination 33401 WBT
    OR
    Equivalent Hands-on Dealer Training Course

    Maritime Engine Technology ILT Courses:


    M20C and M25C/E Diesel Engine Type
    Master Mechanic trained technicians are available for current MaK inline and Vee engines. At least one dealer technician per M32C/VM32C/E Diesel Engine Type
    Master Mechanic engine type successfully completed Caterpillar Motoren approved MaK advanced level course or alternatively passed MaK M/VM43C Diesel Engine Type
    advanced technician exam. M/VM46DF Dual Fuel Engine Type
    OR
    MaK Advanced Technician Exam

    Marine Expert Mechanic ILT Courses:


    A minimum one Mechanic Expert technician per engine type backed up by one advanced marine technician trained (Master M20C/E and M25C/E Diesel Engine Type
    MaK Marine Mechanic Expert Mechanic) on the same model are available at dealership. 30% or more of all marine field technicians completed at least one KEC M/VM32C/E Diesel Engine Type
    expert mechanic level course. M/VM43C Diesel Engine Type
    M/VM46DF Dual Fuel Engine Type

    Marine Technicians trained in Caterpillar Motoren approved control & monitoring expert level courses and at least in one
    MaK Marine Control and Monitoring
    mechanical expert level course are available to support marine business. A minimum of 20% of dealer MaK marine field technicians
    Expert Marine Control and Monitoring Expert (enhanced E-Tech.1)
    meet these requirements.

    The dealer provides operation and maintenance training to the customer. The customer clearly understands safe operation & and
    Customer Training - Operation & Customer training is Dealership responsibility, potentially assisted by Caterpillar Motoren Learning Center
    maintenance and demonstrates ability to operate the equipment. Customer training is documented and records are maintained on
    Maintenance upon request
    file for reference.

    Caterpillar: Confidential Green


    #

    You might also like