5500 - Service Manual

July 5, 2012
Lexmark™ Pro5500t, Pro5500
4447-20x
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark and Lexmark with diamond design are

trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
4447-20x
Edition: July 5, 2012
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any
of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these
available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or
imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in
conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the
user’s responsibility.
Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the
United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2012 Lexmark International, Inc.

All rights reserved.
UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software
and documentation developed exclusively at private expense.
P/N 12G0466
4447-20x
Table of contents Previous
Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Next
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Change history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Go Back
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv-xiv
General information .................................................................... 1-1

Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Options and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
IEEE 1284 String . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Power and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Off mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Print specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Scan specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Scanner resolutions per mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Copy specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Fax specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Media handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Input and output sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Paper capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Media input type specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Media input sizes specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Input feed characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Portrait feed orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Landscape feed orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Reverse portrait feed orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Reverse landscape feed orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Media output size and type specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Media guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Paper characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Unacceptable paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Selecting paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Selecting preprinted forms and letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Storing paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Using recycled paper and other office papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Tools required for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Initial check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Troubleshooting table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Print quality issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Symptom table—print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Black print out from a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Table of contents iii

4447-20x
Blank page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Previous

Blurred or fuzzy print out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Missing color or color starvation service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Print quality check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Print skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
White lines/missing nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
ADF & scanner image issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Next
Symptom table—ADF & scanner image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Black print out from a simplex scan/copy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Black print out from a duplex scan/copy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23 Go Back
Copy skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Scan/copy job quality check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Scan skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Vertical banding and other unwanted data (during ADF duplex scan) . . . . . . . . . . . . . . . . . . . 2-30
Vertical banding and other unwanted data (during simplex scan) . . . . . . . . . . . . . . . . . . . . . . . 2-31
Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Paper jam in the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Additional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Paper jam in the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Paper jam in the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Paper jam in the second tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Paper or specialty media misfeeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Error code table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Error message table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
User prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-57
181.25x—Printhead error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-57
181.513—Ink sense error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-58
181.768—Flag detection failure (MPV home move) service check . . . . . . . . . . . . . . . . . . . . . . . 2-59
181.769—Prime pump DC motor stalled service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-59
181.770—Flag detection failure (PRA home move) service check . . . . . . . . . . . . . . . . . . . . . . . 2-60
181.771—Motor watchdog failure to reset service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61
181.1025—1030— Printhead temperature errors service check . . . . . . . . . . . . . . . . . . . . . . . . . 2-61
181.1281—1303—Printhead firmware control errors service check . . . . . . . . . . . . . . . . . . . . . . 2-62
900.xx—Firmware error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63
ADF cover open service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-65
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-65
ADF malfunction/ADF will not feed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-66
ADF paper jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68
Alignment problem service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-69
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-69
Cartridge missing/cartridge unsupported service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70
Cover open service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70
Duplex paper jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71
Duplex unit missing service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-72
Double feed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73
Failure to prime service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73
Hang up service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-75
Ink low service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-75
Ink tank door open service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-76
Input tray removed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77
No display service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-78
No network service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-78
No power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-79
Table of contents iv
4447-20x
Paper exit tray full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-80 Previous

Paper out/paper low service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-81
Printer paper jam (EOF sensor not cleared) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-81
Printer paper jam (fails to reach the EOF sensor) service check . . . . . . . . . . . . . . . . . . . . . . . . 2-83
Printer paper jam (fails to pick) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-85
Printer paper jam (print zone/exit roll area) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-86
.............................................................................. 2-87 Next
Printhead recovery warning service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-88

Printhead stall service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-89
Second tray paper jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-91 Go Back
Second tray not detected service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-92
Second tray out of paper service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-92
Unrecoverable scan error service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-93
Diagnostic aids ......................................................................... 3-1

Understanding the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Understanding the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Understanding the home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Navigating menus using the touch screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Accessing the service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
USB Scan to Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Format Fax Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
ADF Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
FB Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disable Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
USB Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Edge to Edge Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Media Card Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
PictBridge Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reformat Solutions Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reset Admin PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Network SE Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Fax Tech Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Fax ATM Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Fax Homologation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Fax Modulation Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Fax Call Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Manufacturing Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
LCD Touch Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Show Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Align Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Clean Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Single Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Manufacturing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Auto Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Media Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
ADF 3 Page Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Scanner Life Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Timed Scanner Life Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Card Reader Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Table of contents v
4447-20x
Print Purge Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Previous

De-Prime PH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Ink Level Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Tank Receiver Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Printhead E-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Sensor Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Tray [x] Paper Low Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Next
Tray [x] Paper Out Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Calibrate ADF Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
FACTORY SKEW ADJUST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Go Back
Cover and Door Sensor Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Fault HW Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Adjusting skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Releasing the printhead carrier assembly lock (with covers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Releasing the printhead carrier assembly lock (without covers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Disabling the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Uninstall/reinstall instructions for Windows users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
For Windows 2000, Windows XP, Windows Vista, and Windows 7 . . . . . . . . . . . . . . . . . . . . . . 3-23
Uninstall/reinstall instructions for Mac users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Uninstall/reinstall instructions for Linux users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Uninstallation instructions for DEB-based package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Uninstallation instructions for RPM-based package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Installation instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Theory of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Paper path information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Names and functions of components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Fluid system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Function and components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Document scanning from the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Setting a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Preparation to Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Document scanning from the flatbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Names and functions of components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Disassembly flow chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
General precautions on removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Ink tank removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Ink tank door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Input tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Second tray removal (300-sheet or 550-sheet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Duplex unit removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Wall rib housing removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Pick tires removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
ADF pick assembly and separation pad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Table of contents vi
4447-20x
ADF input tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Previous

ADF door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Control panel assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35 Next
Wireless card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Card reader removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
ADF/Scanner assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42 Go Back
ADF assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Flatbed scanner assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-49
Midframe cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50
Encoder strip removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53
Front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55
Alignment sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-57
Printhead carrier assembly with tank receiver assembly removal . . . . . . . . . . . . . . . . . . . . . . . 4-60
Printhead carrier card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-73
Tank receiver assembly with inlet removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79
Print engine assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84
Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Print engine top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
System board (Pro5500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
System board connectors (Pro5500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Carrier card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Maintaining the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Cleaning the exterior of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Cleaning the scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Cleaning the touch screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Moving the printer to another location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Assembly 3: Fluid system assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Assembly 4: Option trays and parts packet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Assembly 5: Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-2
Table of contents vii

4447-20x
Previous
Safety information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts. Next
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of Go Back
this product. Professional service personnel should understand this and take necessary precautions.
• CAUTION: The lithium battery in this product is not intended to be replaced. There is a danger of
explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to manufacturer’s instructions and local
regulations.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
• ATTENTION: La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un
risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne
démontez pas et n’incinérez pas une batterie lithium. Mettez les batteries lithium usagées au
rebut selon les instructions du fabricant et les réglementations locales.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: La batteria al litio presente del prodotto non deve essere sostituita. In caso di
sostituzione errata della batteria al litio, potrebbe verificarsi un'esplosione. Non ricaricare,
smontare o bruciare batterie al litio. Smaltire le batterie al litio usate seguendo le istruzioni del
produttore e le norme locali.
Safety information viii

4447-20x
Previous
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen. Next
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines Go Back
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
• ACHTUNG: Die Lithiumbatterie in diesem Produkt darf nicht ausgetauscht werden. Wird eine
Lithiumbatterie nicht ordnungsgemäß ausgetauscht, besteht Explosionsgefahr. Lithiumbatterien
dürfen auf keinen Fall wieder aufgeladen, auseinander genommen oder verbrannt werden.
Befolgen Sie zum Entsorgen verbrauchter Lithiumbatterien die Anweisungen des Herstellers und
die örtlichen Bestimmungen.
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
• PRECAUCIÓN: La batería de litio de este producto no debe reemplazarse. Existe riesgo de
explosión si se sustituye incorrectamente una batería de litio. No recargue, desmonte ni incinere
una batería de litio. Deseche las baterías de litio según las instrucciones del fabricante y las
normativas locales.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
• CUIDADO: A bateria de lítio neste produto não deve ser substituída. Existe o risco de explosão
se uma bateria de lítio for substituída incorretamente. Não recarregue, desmonte ou incinere uma
bateria de lítio. Descarte as baterias de lítio usadas de acordo com as instruções do fabricante e
regulamentos locais.
Safety information ix
4447-20x
Previous
Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de Next
seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada Go Back
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
• ATENCIÓ: La bateria de liti d'aquest producte no ha estat dissenyada perquè es substitueixi. Hi
ha perill d’explosió si no es substitueix correctament la bateria de liti. No recarregueu, desmunteu
o incinereu una bateria de liti. Desfeu-vos de les bateries de liti usades d’acord amb les
instruccions del fabricant i les regulacions locals.
:
.

.
!"#$%, &'$%, ()* +-/0. 12
*34 *5 67 89 ; <=-/0.
Safety information x
4447-20x
Previous
Next
. Go Back
.
.
. :
。

，
。
、!"#$
%
。&'(
)*+
,-./0123456789。
Safety information xi
4447-20x
Preface Previous
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to
Next
repair it. Special tools and test equipment, as well as general environmental and safety instructions, are
discussed.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
Go Back
isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.
Preface xii
4447-20x
Previous
Change history
Revision date Updates

2012/07/05 • Updated the following error codes in the “Error code table” on page 2-38: Next
- 181.10x to 181.257, 181.258, 181.259
- 181.201 to 181.513
- 181.300 to 181.768 Go Back
- 181.301 to 181.769
- 181.302 to 181.770
- 181.303 to 181.771
- 181.40x to 181.1025, 181.1026, 181.1027, 181.1028, 181.1029, 181.1030
- 181.5xx to 181.1281, 181.1282, 181.1283, 181.1284, 181.1285, 181.1286,
181.1287, 181.1288, 181.1289, 181.1290, 181.1291, 181.1292, 181.1293,
181.1294, 181.1295, 181.1296, 181.1297, 181.1298, 181.1299, 181.1300,
181.1301, 181.1302, 181.1303
• Updated the following service checks:
- 181.10x—Printhead error service check to “181.25x—Printhead error service
check” on page 2-57
- 181.201—Ink sense error service check to “181.513—Ink sense error service
check” on page 2-58
- 181.300—Flag detection failure (MPV home move) service check to “181.768—
Flag detection failure (MPV home move) service check” on page 2-59
- 181.301—Prime pump DC motor stalled service check to “181.769—Prime pump
DC motor stalled service check” on page 2-59
- 181.302—Flag detection failure (PRA home move) service check to “181.770—
Flag detection failure (PRA home move) service check” on page 2-60
- 181.303—Motor watchdog failure to reset service check to “181.771—Motor
watchdog failure to reset service check” on page 2-61
- 181.40x— Printhead temperature errors service check to “181.1025—1030—
Printhead temperature errors service check” on page 2-61
- 181.5xx—Printhead firmware control errors service check to “181.1281—1303—
Printhead firmware control errors service check” on page 2-62
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of caution statements.
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
Change history xiii

4447-20x
Previous
Navigation buttons
This manual contains navigation buttons in the right margin of each page, making it easier and quicker to navigate.
Button Description Next
Previous
Click to move the document view backward by one page. Go Back
Next
Click to move the document view forward by one page.
Go Back
Click to return to the last page viewed.
Conventions xiv
4447-20x
1. General information Previous
The Lexmark™ Pro5500t and Pro5500 (4447-20x) Series are small to medium business class
inkjet-based all-in-one (AIO) machines that combine print, scan, copy, fax, and photo functions in both
monochrome and color. The machines can either be used in standalone mode or through a host PC. Next
They come with full features that are helpful in managing and accomplishing printing and imaging tasks.
Go Back
Models
Model Configuration Machine type / model

Pro5500t High MFP 4447-200 (US/CAN/LAD/APG)
Duplex ADF
4447-20E (EMEA/AUS/JAPAN)
550-sheet standard
second tray
Pro5500 High MFP 4447-200 (US/CAN/LAD/APG)
Duplex ADF
4447-20E (EMEA/AUS/JAPAN)
General information 1-1

4447-20x
Previous
Options and features
Available options for the Pro5500 Series are the following:
• 300-sheet input tray Next

• 550-sheet input tray
Feature / Function Capability Go Back
Display 4.3” color, non-rotating touchscreen with LED backlight

Memory • Non-volatile storage partition: 4MB
• Standard memory: 256MB
Enhanced software features • Asset report page
• PictBridge
• Programmable supplies
• Eco-Mode
• Managed Print Services (MPS)
• Device statistics
• Network support level
Connectivity (network support) • Standard internal 802.11b/g/n Wireless Networking
Note: Manufacturing installs the wireless card during the
fabrication process. A wireless card CANNOT be installed post-
manufacturing.
• Standard Ethernet 10/100 Base TX
• Standard USB-B (High Speed) device port at right rear of the
machine
• Standard USB 2.0 High Speed
- Available number of USB-A host ports: 1 at the front of the
machine (high speed)
- Ability to print directly from, or scan directly to USB thumb drive.
Note: This port only supports the following flash drives and file
types:
• Supported flash drives: Lexar Jump Drive 2.0 Pro (256/512 MB
/ 1G size) or SanDiskCruzer Mini (256/512 MB / 1G size).
• Supported file types: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif,
.pcx, and .dcx.
• PictBridge port
• IPv6 capable
• WPA2—Personal security
• Ability to choose active network connection
• Ability to clearly turn off the wireless network connection
• WPS
Certifications • USB certifications: USB 2.0 High Speed
• Fax certification
• Wi-Fi certification

4447-20x
IEEE 1284 String Previous
Note: Normally, the Windows 95 operating system automatically selects a driver based on the device’s model
name. If no driver is located, the COMPATIBILITY ID field is used to generate a list of acceptable device drivers
which may be used instead of the device’s intended driver. The user may choose or install one of the compatible
drivers when the device’s driver is not available. Next
The string data is given below:
Go Back
Manufacturer: Lexmark
Command Set: PCL 6 Emulation, PostScript Level 3 Emulation, NPAP, PJL
Model Name (Model): Lexmark Pro5500 Series
CLS: PRINTER
Description (DES): Lexmark Pro5500 Series
Comment: ECP 1.0
LV_043D (Lexmark vendor ID)
LP_01D7 (Product ID value stored in NV)
LF_006B (Lexmark NPA Family ID)
Operating Modes
Mode Description
Normal Factory default
Eco-mode (Off is default): Save energy and paper by activating Eco-Mode. It automatically
dims the printer display light, puts the printer into Sleep mode after a
specified period of inactivity.

4447-20x
Dimensions Previous
Below are the dimensions of the printers without the second tray, and with the output tray closed:
Model Width Depth Height Weight

Next
Pro5500 Series with the following conditions: 500 mm 417 mm 300 mm 15.57kg
• Closed with exit tray retracted
• Duplex unit installed Go Back
• Ink tanks not installed
Pro5500 Series with the following conditions: 500 mm 547 mm 300 mm 15.57 kg
• Exit tray extended
• Duplex unit installed
Pro5500 Series with the following conditions: 500 mm 595 mm 300 mm 15.57 kg
• Exit tray and wire bale extended
• Duplex unit installed
Pro5500 with 300-sheet second tray 409.42 mm
Pro5500 with 550-sheet second tray 444.72 mm
Clearances
Description Clearance
Rear 90 mm
Front 60 mm
Right 50 mm
Left 50 mm
Top 50 mm

4447-20x
Power and electrical specifications Previous
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.

Next
Power consumption
Mode Description
(Watts)
Print The product is generating hard-copy output from electronic 37.68 W Go Back
inputs.
Copy The product is generating hard-copy output from hard-copy 35.31 W
original documents.
Scan The product is scanning hard-copy documents. 18.66 W
Ready The product is waiting for a print job. 12.37 W
Sleep Mode The product is in a high-level energy-saving mode. 5.74 W
Off The product i plugged into an electrical outlet, but the power 0.52 W
switch is turned off.
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. Visit www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called the Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 60
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the wall outlet.

4447-20x
Acoustics Previous
All acoustic measurements are made in accordance with ISO 7779 and reported in conformance with ISO9296.
Operating mode
Next
1-meter average sound pressure, dBA
Printing (Normal mode, 600 dpi) <= 45 dBA
Scanning from flatbed (300 dpi) <= 28 dBA Go Back
Scanning from ADF (300 dpi) <= 45 dBA

Copying from flatbed (Normal mode) <= 45 dBA
Copying from ADF (Normal mode) <= 45 dBA
Ready inaudible
Idle/Standby mode inaudible
Environmental specifications
Environment Specifications
Operating
Air temperature 15–32C (60–90F)
Air relative humidity 8–80% RH
Wet bulb temperature MAX
Ambient operating environment 18–25C (65 to 78F) at 40– 60% RH
Power off/Ship/Storage
Air temperature—power off 10–43C (50–109F)
Wet bulb temperature—power off MAX
Air relative humidity—power off 8–80% RH
Shipping
Air temperature—shipping -40–60C (-40–140F)
Wet bulb temperature—shipping MAX
Air relative humidity—shipping 5–100% RH
Storage
Air temperature—storage 1–60C (34–140F)
Wet bulb temperature—storage MAX
Air relative humidity—storage 5–80% RH

4447-20x
Previous
Print specifications
Print function Capability

Print modes / resolution Host-based: Next
• Draft mode: 600 x 1,800 dpi
• Normal mode: 1,200 x 1,800 dpi
• Plain paper best: 1,200 x 1,800 dpi Go Back
• Glossy photo draft: 2,400 x 1,800 dpi
• Glossy photo normal: 2,400 x 1,800 dpi
• Glossy photo best: 4,800 x 3,600 dpi
• Specialty media (all quality levels): 1,200 x 1,800 dpi
Standalone:
• Quick print: 600 x 1,800 dpi
• Normal: 1,200 x 1,800 dpi
• Photo: 2,400 x 1,800 dpi
Print area options • Normal
• Whole page
• Edge to edge
• Universal paper size:
- Minimum bitmap width: 64,800 (3 in. / 76 mm)
- Minimum bitmap length: 10,800 (5 in. / 127 mm)
- Maximum bitmap width: 183,600 (8.5 in. / 215.9 mm)
- Maximum bitmap length: 306,072 (14.2 in. / 359.9 mm)
Color science features • Sharpen
• Color output: color and mono
Supported datastreams • PCL 6 emulation
• PosctScript Level III emulation
Version 3011 of the Adobe definition of Postscript 3 is supported.
• PDF (version 1.6)
• PictBridge
• HTML (including DBCS)
• Directimage
Devices that support Directimage support all of the following graphic
formats: TIFF, TIF, JPEG, and JPG.
• Host-based Printing (HBP) / Graphics Device Interface (GDI)
Version 4 (contone raster)

4447-20x
Print function Capability Previous
Memory cards and file types View and select photos on memory card as thumbnails
Supported memory cards:
• Secure Digital (SD)
• Secure Digital High Capacity (SDHC) Next
• Micro Secure Digital (with adapter) (Micro SD)
• Mini Secure Digital (with adapter) (Mini SD)
• MultiMedia Card (MMC) Go Back
• Reduced Size MultiMedia Card (with adapter) (RS-MMC)
• MultiMedia Card mobile (with adapter) (MMCmobile)
• Memory Stick
• Memory Stick PRO
• Memory Stick Duo (with adapter)
• Memory Stick PRO Duo (with adapter)
• xD-Picture Card
• xD-Picture Card (Type H)
• xD-Picture Card (Type M)
Supported file types:

Documents:
• .pdf (Adobe Portable Document Format)
Images:
• .jpg, .jpeg, .jpe (Joint Photographics Experts Group)
• .tiff, .tif (Tagged Image File Format)
Print features • Duplex printing
• Print files from network share
• Network print /scan concurrency
• Duplex dry time delay
• Ink shut down messaging
• Print layout options
• Photo viewing and printing support
• SmartSolutions toolkit for task customization

4447-20x
Previous
Scan specifications
Scanner function Capability
Scanner type • Flatbed—CIS 3-channel Next

• ADF—CIS 3-channel
• DC drive systems (flatbed and ADF)
• Bulb type: LED Go Back
Scan method Single pass duplex scan

Note: Duplex scan is applicable to Pr05500 model only.
Optical resolution (Scan direction) 300/600/1,200 dpi

Note: 1,200 dpi is supported on the flatbed only.
Optical resolution (Feed direction) 300/600/1200 dpi

Note: 1,200 dpi is supported on the flatbed only.
Scan Modes
300 scan, 300 feed (color) 11 ppm
600 scan, 300 feed (mono) 17 ppm
600 scan, 600 feed (mono) 8 ppm
True Color • 48 bits internal

• 24 bits external
Gray mode • 16 bits internal

• 8 bits external
Text/line art 1 bit per pixel
ADF scan area
Maximum • 8.5 x 14 in. (w x l)

• 216 x 355 mm
Minimum • 5.8 x 8.3 in.

• 148 x 210 mm
ADF scan resolution • Horizontal: 600 dpi

• Vertical: 600 dpi
Flatbed scan area
Maximum • 8.5 x 14 in.

• 216 x 355.6 mm
Flatbed scan resolution • Horizontal: 1,200 dpi

• Vertical: 4,800 dpi (but 1,200 max used)
ADF and flatbed paper sizes See “Media input sizes specifications” on page 1-20.
Maximum supported pixel depth 1 bit, 8 bit, 24 bit
ADF input/output tray capacity 50 sheets

(assumes 20 lb. xerographic paper)

4447-20x
Previous
Scanner function Capability
Scan features • Scan to: E-mail with attachment (.pdf and .jpeg file
types)
• Scan to: Host (local and network TWAIN, local WIA)
• Scan to: Scan Profile Next
Scan to: Temporary profile (Java Applet)
Scan to: Permanent profile
• Scan to: Analog fax Go Back
• Scan to: Memory device (.jpeg and .pdf file types)
• Scan to: Network folder (.jpeg and .pdf file types)
• Scan to: Multiple destinations
• Scan multiple pages to a single document
• Scan preview in flatbed
• Scanning software: Optical character recognition
(OCR)
Supported file types • .pdf

• .tiff, .tif
• .jpg, .jpeg, .jpe
• .bmp (Bitmap)
Scanner resolutions per mode
Scanning mode Output resolution Optical resolution
Copy
Draft copy 150 x 150 Flatbed:

300 scan, 300 feed (color)
600 scan, 300 feed (mono)
ADF:
Normal copy 300 x 300 Flatbed:

ADF:
Best copy 600 x 600 Flatbed:

600 scan, 1,200 feed (color)
ADF:
Fax

4447-20x
Previous
Fax standard (mono) 200 x 100 Flatbed:

600 scan, 200 feed
ADF:
Next
600 scan, 300 feed
Fax fine 200 x 200 Flatbed:

Go Back
Flatbed:
Fax super fine 300 x 300 Flatbed:

ADF:
Fax ultra fine 600 x 600 Flatbed:

ADF:
Color fax standard 200 x 200 Flatbed:

ADF:
Color fax fine 300 x 300 Flatbed:

ADF:
Hostsend
Scan-to-host 75 dpi 75 x 75 Flatbed:

ADF:

4447-20x
Previous

Next
ADF:
600 scan, 300 feed (mono) Go Back

ADF:

ADF:

ADF:
Scan-to-host 600 dpi (black/white and 600 x 600 Flatbed:

color)
ADF:
Scan-to-host 1,200 dpi 1,200 x 1,200 Flatbed:

Note: This is not supported on ADF. 1,200 scan, 1,200 feed (color)
1,200 scan, 1,200 feed (mono)

4447-20x
Previous
Copy specifications
Copy function Capability

Copy type Standalone BW and color copy Next
Copy modes One-touch select from the operator panel (defaults to color copy mode)
Resolution/Quality Host-based:
Go Back
Color copy:
• Best quality, color photocopy, photo/glossy paper:
300 x 300 ppi scan
7,200 x 1,800 dpi print
• Quick quality, color document copy, plain paper:
150 x 150 ppi scan
1,800 x 900 dpi print
Mono copy:
• Best quality, mono document copy, photo/glossy paper:
600 x 600 ppi scan
7,200 x 1,800 dpi print
• Quick quality, mono document copy, plain paper:
150 x 150 ppi scan
Standalone:
Color copy:
• Photo:
600 x 600 ppi scan
7200 x 1800 dpi print
• Normal:
300 x 300 ppi scan
1800 x 1800 dpi print
• Quick:
150 x 150 ppi scan
Mono copy:
• Photo:
600 x 600 ppi scan
7,200 x 1,800 dpi print
• Normal:
300 x 300 ppi scan
1,800 x 1,800 dpi print
• Quick:
150 x 150 ppi scan

4447-20x
Copy function Capability Previous
Media type Standalone mode (selected via the operator panel):

Supported media types:
• Plain
• Transparency Next
• Labels
• Iron-on transfer
• Envelope Go Back
• Heavy plain
• Letterhead
• Premium plain
• ColorLok Certified Plain
• Glossy photo paper
• Lexmark photo
• Lexmark PerfectFinish photo
• Business card
• Matte photo paper
• Inkjet Matte Brochure
• Inkjet Glossy Brochure
Host-based (selected via driver):
Supported media types:
• Plain paper
• Multi-purpose/recycled
• Inkjet bright
• Bond
• Letterhead
• Pre-printed
• Light paper
• Heavy paper
• Inkjet off-white
• Avery business cards
• Business cards, envelope
• Card stock/extra heavy paper
• Rough/cotton, Avery labels
• Specialty labels
• Lexmark photo paper
• Lexmark PerfectFinish Photo
• Glossy photo paper
• Matte photo paper, photo greeting cards
• Transparency, CD/DVD labels
• Iron-on transfer
• ColorLok Certified Plain
• Custom

4447-20x
Media sizes (standalone) Non-borderless sizes:

• Letter (8.5 x 11 in.)
• Legal (8.5 x 14 in.)
• JIS B5 Next
• A4 (210 x 297 mm)
• Executive
• A5
Go Back
• universal
• Folio
• Statement
• A6
• Oficio (Mexico)
• 3 x 5 in.
• 3.5 x 5 in./9 x 13 mm
• 4 x 6 in./10 x 15 mm
• 4 x 8 in. / 10 x 20 mm
• 5 x 7 in./13 x 18 mm
• L (89 x 127 mm)
• 2L (127 x 178 mm)
• Hagaki
• 10 x 15 cm
• 10 x 20 cm
• 13 x 18 cm
• 7 3/4 Envelope
• 9 Envelope
• 10 Envelope
• DL Envelope
• C5 Envelope
• B5 Envelope
• Other Envelope
Borderless capable, printed via camera card or PictBridge port only (not
copy):
• Letter (8.5 x 11 in.)
• A4 (210 x 297 mm)
• A5 (148 x 210 mm)
• A6 card (105 x 148 mm)
• 4 x 6 in.
• 4 x 8 in.
• 10 x 15 am
• 10 x 20 am
• 5 x 7 in.
• 13 x 18 am
• L (89 x 127 mm)
• 2L (127 x 178 mm)
• Agita (100 x 148 mm)
Borderless copy • All supported paper sizes selectable via printer driver
• All supported photo media types

4447-20x
Copy features Standalone:

• One-touch copy
• Reduction/enlargement: Custom (25% to 400%, in 1% increments)
• Reduction/enlargement: Preset Next
- 100%
- Fit to Page
- Borderless Go Back
• Copy to selected paper sizes
• Light/dark control (7 settings)
• Multiple copies (1 to 99)
• Fit to page
• Repeat image (2, 4, 9, 16 per page) N-Up
• Auto collate:
- 1 to 1
- 1 to 2
- 2 to 1
- 2 to 2 (supported in Pro5500 only)
• Auto two-sided originals except for Legal-sized paper at 300 dpi and
up (supported in Pro5500 only)
• Auto two-sided copies except Legal-sized paper at 300 dpi and up
Host-based:
• Reduction/enlargement: Custom (25% to 400%, in 1% increments)
• Reduction/enlargement: Preset
- 25%, 50%, 100%, 200%, and 400%
- letter to A4
- Legal to A4
- Legal to letter
- reverse of all of the above
• Multiple copies (1 to 99)
• Fit to page
• Repeat image (2, 4, 9, 16 per page) N-Up
• Collate

4447-20x
Previous
Fax specifications
Fax function Capability

Fax type Standalone BW and color faxing Next
Paper size output Send/receive color
• Legal
• letter (default for US) Go Back
• A4 (default for Europe)
Modem speed and class • Speed-- 33.6 Kbps
• Class -- 2.1
Fax resolution and quality Mono and color support initiated via operator panel:
• Standard: 100 x 100 ppi
• Fine: 200 x 200 ppi
• Super fine: 300 x 300 ppi
• Ultra fine: 400 x 400 ppi
Standalone fax compliance ITU-T.30U compliant

4447-20x
Fax function Capability Previous
Fax features • 160- page memory (at standard resolution)

• 4 MB fax memory
• 64 digit fax number support
• 89 speed dials, 10 group dials with 30 numbers per group
Next
• Auto answering
• Auto fax convert
• Automatic redial/busy redial
• Broadcast transmission Go Back
• Call waiting disable support
• Caller ID (where supported)
• Color faxing (send and receive)
• Confirmation, error & activity reports
• Delay send
• Dial prefix
• Dial volume
• Digital line detect and notify
• Error correction
• Fax footer
• Fax forwarding
• Fax forwarding and print
• Fax history
• Fax installation
• Fax reports
• Fax scheduling (24-hour clock)
• Fax to multiple destinations
• Fax/telephone mode with distinctive ring detection
• Group fax
• Host fax diagnostic support
• Junk fax block (where available)
• Manual answer code
• Max send/receive speeds
• Parallel handset detection support
• Parallel handset manual pickup support
• Pick Up On (1st-9th ring)
• Print to fax function
• Pulse/tone mode
• Redial attempts
• Redial time
• Ringer volume
• Speaker (no microphone)
• Telephone answering device (TAD) hookup
• VOIP-compatible fax
Other fax information • Fax can be initiated via the ADF or flatbed
• Manual multiple page fax support from the flatbed

4447-20x
Previous
Media handling
Input and output sources
Next
Sheet numbers are assuming
Pro5500t Pro5500
20 lb. xerographic paper
Standard input tray 300-sheet 300-sheet Go Back
Optional input tray 300/550-sheet n/a
Duplex type Integrated print duplex Integrated print duplex
ADF scanner type Dual bar duplex (50 pg) Simplex (50 pg)
Standard output destination
Standard sensing bin 150-sheet 150-sheet
Maximum input sheet capacity 850 300
(excluding envelopes)
Paper capacities
Paper Type Capacity

Primary printer tray and optional 300-sheet input tray
Plain Up to 300 sheets
Envelope Up to 10 envelopes
Heavyweight matte Up to 25 sheets
Photo / glossy Up to 25 sheets
Transparency Up to 50 sheets
Iron-on transfer Up to 10 sheets
Card stock Up to 25 sheets
Label Up to 25 sheets
Printer exit tray
Plain Up to 150 sheets
Transparency 1 sheet
Photo / glossy 1 sheet
Label Up to 20 sheets
Envelope Up to 10 envelopes
Heavyweight matte Up to 25 sheets
Iron-on transfer Up to 10 sheets
Card stock Up to 15 sheets
Stack height (20–150 lb. ) 30 mm per input tray
Automatic Document Feeder (ADF) Up to 50 sheets (plain paper only)
ADF exit tray Up to 50 sheets (plain paper only)
Additional capacity information • Plain paper capacities are based on
plain 20-lb. xerographic paper
• Media weight range: 20 to 150 lb
• Must be able to pick the last sheet in
the stack

4447-20x
Media input type specifications Previous
300/550-sheet tray
✓ -- Supported
300-sheet Tray
✘ -- Not supported
Next
Optional
Flatbed
Duplex
Input type
ADF
Go Back
Automatic (default) ✓ ✓ ✓ Supports Supports any

plain paper media type
Plain ✓ ✓ ✓ only supported by
Premium plain ✓ ✓ ✓ the print
(18–24 lb. engine.
Transparency ✓ ✓ ✘ only).
Letterhead ✓ ✓ ✓
Labels ✓ ✓ ✘
Envelope ✓ ✓ ✘
Heavy plain ✓ ✓ ✓
Business card ✓ ✓ ✓
Lexmark PerfectFinish photo ✓ ✓ ✘
Lexmark photo ✓ ✓ ✘
Glossy photo ✓ ✓ ✘
Matte photo ✓ ✓ ✓
Inkjet matte brochure light ✓ ✓ ✓
Inkjet matte brochure heavy ✓ ✓ ✓
Inkjet glossy brochure light ✓ ✓ ✘
Inkjet glossy brochure heavy ✓ ✓ ✘
Iron-on transfer ✓ ✓ ✘
ColorLok Certified Plain ✓ ✓ ✓
Media input sizes specifications

300/550-sheet tray
300-sheet Tray
(host-based)
(standalone)
Duplex Print
✓ -- Supported without size sensing

Borderless
Borderless
Optional
Flatbed
ADF
Letter ✓ ✓ ✓ ✓ ✓ ✓ ✓
Legal ✓ ✓ ✓ ✓ ✘ ✓ ✓
Executive ✓ ✓ ✘ ✘ ✘ ✓ ✓
Folio ✓ ✓ ✘ ✘ ✘ ✓ ✓
Statement ✓ ✓ ✘ ✘ ✘ ✘ ✓
Oficio (Mexico) ✓ ✓ ✘ ✘ ✘ ✓ ✓
3 x 5 in. ✓ ✘ ✘ ✓ ✘ ✘ ✓
3.5 x 5 in. ✓ ✘ ✘ ✓ ✘ ✘ ✓
4 x 6 in. ✓ ✘ ✘ ✓ ✓ ✘ ✓

4447-20x
Previous
300/550-sheet tray
300-sheet Tray
(host-based)
(standalone)
Duplex Print
✓ -- Supported without size sensing
Borderless
Borderless
Optional
Flatbed
Next
ADF
4 x 8 in. ✓ ✘ ✘ ✓ ✓ ✘ ✓
Go Back
5 x 7 in. ✓ ✘ ✘ ✓ ✓ ✘ ✓
8 x 10 in. ✘ ✘ ✘ ✘ ✘ ✓ ✓
A4 ✓ ✓ ✓ ✓ ✓ ✓ ✓
B5 ✓ ✓ ✓ ✓ ✘ ✓ ✓
A5 ✓ ✓ ✓ ✓ ✓ ✓ ✓
A6 ✓ ✘ ✘ ✓ ✓ ✘ ✓
L ✓ ✘ ✘ ✓ ✓ ✘ ✓
2L ✓ ✘ ✘ ✓ ✓ ✘ ✓
Hagaki ✓ ✘ ✘ ✓ ✓ ✘ ✓
9 x 13 cm ✘ ✘ ✘ ✘ ✘ ✘ ✓
10 x 15 cm ✓ ✘ ✘ ✓ ✓ ✘ ✓
10 x 20 cm ✓ ✘ ✘ ✓ ✓ ✘ ✓
13 x 18 cm ✓ ✘ ✘ ✓ ✓ ✘ ✓
20 x 25 cm ✘ ✘ ✘ ✘ ✘ ✓ ✓
Universal paper size ✓ ✘ ✓ ✘ ✘ ✓ ✓
- width: 3–8.5 in. weight: weight: weight:
3–5 in. 5.9–8.5 in. 5.8–8.5 in.
- height: 5–17 in.
height: height: height:
8.5–14 in. 8.3–14 in. 5.8–14 in.
7¾ envelope ✓ ✘ ✘ ✘ ✘ ✘ ✓
(3-22/25 x 7½ in.)
9 envelope (3-7/8 x 8-7/8 in.) ✓ ✓ ✘ ✘ ✘ ✘ ✓
10 envelope (4-1/8 x 9½ in) ✓ ✓ ✘ ✘ ✘ ✘ ✓
DL envelope (110 x 220 mm) ✓ ✓ ✘ ✘ ✘ ✘ ✓
C5 envelope (162 x 229 mm) ✓ ✓ ✘ ✘ ✘ ✘ ✓
B5 envelope (176 x 250 mm) ✓ ✓ ✘ ✘ ✘ ✘ ✓
Other envelope ✓ ✘ ✘ ✘ ✘ ✘ ✓
Custom Scan Size [x] n/a n/a n/a n/a n/a ✓ ✓
Input feed characteristics
The feed orientation of a media size determines how the machine places a page’s image on it. The physical
page feed direction determines whether the machine draws the media in from the short edge or from the long
edge

4447-20x
. Previous
Physical page feed

Media Size Feed orientation
direction
Letter Portrait Short-edge Next
Legal Portrait Short-edge
A4 Portrait Short-edge Go Back
B5 Portrait Short-edge
A5 Portrait Short-edge
A6 Portrait Short-edge
3 x 5 in Portrait Short-edge
3.5 x 5 in Portrait Short-edge
L Portrait Short-edge
2L Portrait Short-edge
Hagaki Portrait Short-edge
10 x 15 cm Portrait Short-edge
7¾ envelope Portrait Short-edge
9 envelope Portrait Short-edge
10 envelope Portrait Short-edge
DL envelope Portrait Short-edge
C5 envelope Portrait Short-edge
C6 envelope Portrait Short-edge
B5 envelope Portrait Short-edge
Other envelope Portrait Short-edge

4447-20x
Portrait feed orientation Previous
Portrait Feed Orientation

Next
Go Back
Page outline for
largest possible page
Landscape
outline for
paper/envelope
Reference Edge
(Start of Scan Line)
Portrait
Reference Edge
(First Writing Line)
FEED DIRECTION

4447-20x
Landscape feed orientation Previous
Landscape Feed Orientation
Next
Go Back
Page outline for

outline for
paper/envelope
Reference Edge
Portrait
Landscape
Reference Edge
FEED DIRECTION

4447-20x
Reverse portrait feed orientation Previous
Reverse Portrait Feed Orientation

Next
Go Back
Page outline for
Portrait outline for

paper/envelope
Reference Edge
Landscape
Reference Edge
FEED DIRECTION

4447-20x
Reverse landscape feed orientation Previous
Reverse Landscape Feed Orientation
Next
Page outline for

largest possible page Go Back
outline for
paper/envelope
Landscape
Portrait Reference Edge

Reference Edge
FEED DIRECTION
Media output size and type specifications

There is a standard 150-sheet bin available for this printer and no additional output options. It supports the same
media type and size specifications supported by the input source. See “Media input type specifications” on
page 1-20 and “Media input sizes specifications” on page 1-20.

4447-20x
Media guidelines Previous
Note: The ADF assembly only supports plain paper (18 to 24 lb) only.
Paper characteristics
Next
The following paper characteristics affect print quality and reliability. Consider these characteristics when
evaluating new paper stock.
Go Back
• Weight—The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain
long. Paper lighter than 75 g/m2 (20 lb) might not be stiff enough to feed properly, causing jams. For best
performance, use 80 g/m2 (21 lb bond) grain long paper. For paper smaller than 182 x 257 mm
(7.2 x 10.1 in.), we recommend 90 g/m2 or heavier paper.
• Curl—Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems.
Curl can occur after the paper passes through the printer, where it is exposed to high temperatures.
Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper
curling prior to printing and can cause feeding problems.
• Smoothness—Paper smoothness directly affects print quality. If paper is too rough, the ink cannot print on
it properly. If paper is too smooth, it can cause paper feeding or print quality issues.
• Moisture content—The amount of moisture in paper affects both print quality and the ability of the printer to
feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure
of paper to moisture changes that can degrade its performance. Condition paper before printing by storing
it in its original wrapper in the same environment as the printer for 24 to48 hours before printing. Extend
the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
• Grain direction—Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain
long, running the length of the paper, or grain short, running the width of the paper. For 60 to 176 g/m2
(16 to 47 lb bond) paper, use grain long fibers.
• Fiber content—Most high-quality xerographic paper is made from 100% chemically treated pulped wood.
This content provides the paper with a high degree of stability resulting in fewer paper feeding problems
and better print quality. Paper containing fibers such as cotton possesses characteristics that can
negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Preprinted papers with chemicals that may contaminate the printer

• Coated papers (erasable bond), synthetic papers, or thermal papers
• Rough-edged, rough or heavily textured surface papers, or curled papers
• Recycled papers containing more than 25% post-consumer waste that do not meet DIN 19 309, and
weighing more than 80 g/m2
• Multiple-part forms or documents
Selecting paper
Using the appropriate paper prevents jams and helps ensures trouble-free printing. To help avoid jams and poor
print quality:
• Always use new, undamaged paper.

• Before loading paper, know the recommended print side of the paper. This information is usually indicated
on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same source; mixing results in jams.
• Do not use coated papers unless they are specifically designed for inkjet printing.

4447-20x
Selecting preprinted forms and letterhead Previous
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60 to 176 g/m2 weight paper.

• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
Next
• Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must be able to
withstand temperatures up to 200°C (392°F) without melting or releasing hazardous emissions. Use inks that Go Back
are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements;
latex inks might not. When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 200°C (392°F) without
melting or releasing hazardous emissions.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most
label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative
humidity between 40 and 60%.
• Store paper in cartons when possible, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
Using recycled paper and other office papers
As an environmentally conscious company, Lexmark supports the use of recycled office paper. In 1998,
Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in
the US fed as well as non-recycled paper. However, no blanket statement can be made that all recycled paper
will feed well. Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a
variety of test paper from around the world, using chamber tests for different temperature and humidity
conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally
the following property guidelines apply to recycled paper.
• Low moisture content (4–5%)

• Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)
• Suitable sheet-to-sheet coefficient of friction (0.4–0.6)
• Sufficient bending resistance in the direction of feed
Recycled paper, paper of lower weight (<60 g/m2 [16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and
paper that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is
required for reliable paper feeding. Before using these types of paper for inkjet printing, consult your paper
supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still
cause paper feeding problems in any inkjet printer (for example, if the paper curls excessively under normal
printing conditions).

4447-20x
Previous
Tools required for service
Flat-blade screwdrivers
#1 Phillips screwdriver
#2 Phillips screwdriver Next
#10 Torxs screwdriver
Spring hook
Analog or digital multimeter Go Back
Acronyms
EOF End-of-form
ESD Electrostatic Discharge
FFC Flat Flexible Cable
FRU Field Replaceable Unit
GB Gigabyte
IPV Ink-sense Pinch Valve
LED Light-Emitting Diode
MPV Maintenance Pinch Valve
NVRAM Nonvolatile Random Access Memory
PRA Pressure release arm
POR Power-On Reset
POST Power-On Self Test
V ac Volts alternating current
V dc Volts direct current

4447-20x
2. Diagnostic information Previous
Start
Next
CAUTION
Unplug power cord from the electrical outlet before you connect or disconnect any cable or Go Back
electronic board or assembly for personal safety and to prevent damage to the printer.
Disconnect any connections between the printer and PCs/peripherals.
The diagnostic information in this chapter leads you to the failing part. Before you replace an entire assembly,
determine if just the defective part is available in the parts catalog. Use the error code tables, symptom table,
service checks, and the Diagnostic aids chapter to determine the symptom and repair the failure. The removal
procedures in the Repair information chapter may help you identify parts. After you complete the repair, perform
the appropriate tests to verify the repair.
Initial check
Before you start troubleshooting, check the following:
Installation environment
• The power supply line voltage is plus or minus 10% of the rated line voltage.
• The machine is securely installed on a level surface in a well-ventilated place.
• The room temperature is between 10 and 32°C (50 and 90°F) and the relative humidity between 20 and
80%.
• Avoid sites generating ammonia gas, high temperature, high humidity (near water faucets, kettles,
humidifiers), cold spaces, near open flames, and dusty areas.
• Avoid sites exposed to direct sunlight.
Print paper checks
• Use the recommended paper for this printer.

• Check for paper dampness. Make a trial print with paper from a newly opened package, and check the
result.
2-1 Service Manual

Marketing Name
Previous
Power-On Self Test (POST) sequence
Plug the printer into an electrical outlet. The printer comes on automatically.
The printer does a Power-On Self Test (POST) sequence.

Next
1. lights up.
2. The splash screen activates, then all icons beside the display (Back, Home, Help, Start, and Cancel) light
up for approximately 0.5 second. Go Back
3. Energy Star appears on the screen for approximately five seconds.
4. Lexmark and a progress bar indicating the remaining time for POST appear on the screen.
5. The icons beside the display light up for approximately one second.
6. The engine initializes.
7. The scanner assembly moves from the homing position, and then returns.
8. The fluid system initializes.
9. The home screen appears.
If any of these fail to occur, remove and reinstall the ink cartridges, and then repeat POST. If the POST remains
incomplete, then see “Troubleshooting table” on page 2-2. Find the symptom, and take corrective action.
Troubleshooting table
To determine the corrective action necessary to repair a printer, look for the following information .
Topic Section
Print quality issues Go to “Print quality issues” on page 2-3.
ADF & Scanner image Go to “ADF & scanner image issues” on page 2-19.
issues
Paper jams Go to “Paper jams” on page 2-33.
Error codes Go to “Error code table” on page 2-38.
Error messages Go to “Error message table” on page 2-40
Attendance messages Go to “Attendance messages” on page 2-46.
Symptoms Go to “Symptoms” on page 2-54.
Service checks Go to “Service checks” on page 2-57.
Diagnostic information 2-2

4447-20x
Previous
Print quality issues
Note: These symptoms may require replacement of one or more CRUs (Customer Replaceable Units)
designated as supplies or maintenance items, which are the responsibility of the customer.
Service tip: Before troubleshooting any print quality problems, do the following: Next
1. Print a menu settings page, and then check the life status of all supplies. Any supplies that are low should
be replaced.
Note: Be sure and keep the original menu page to restore the customer's custom settings if needed. Go Back
2. On the menu page, make sure that everything is set to the default level.
3. Check the ink cartridges, and install new cartridges if necessary.
4. If paper other than 20 lb plain letter/A4 paper is being used; load 20 lb plain letter/A4, and print the Print
Test Page to see if the problem remains.
5. Use Tray 1 to test print quality problems.
6. Print the Print Test Page, and then look for variations in the print from what is expected.
An incorrect printer driver for the installed software can cause problems. Incorrect characters could print, and
the copy may not fit the page correctly.
Symptom table—print quality
Symptom Action
Black print out from a print job Technical Support Center:
Turn off the printer by unplugging the power cord. Wait for 10
seconds, and turn on the printer. Run a test print. From the
home screen, touch > Print Reports > Demonstration
Page. If there is still a problem with the print quality, then clean
the printhead. From the home screen, touch > More
Options > Clean Printhead > Clean Color and Black. Run a
test print again. If the print quality problem remains, then deep
clean the printhead. From the home screen, touch
> More Options > Deep Clean Printhead > Deep
Clean Color and Black. If the problem remains, then replace
the printer.p
Service:
Go to “Black print out from a print job” on page 2-6.
Blank page Technical Support Center:
Make sure the ink cartridges are properly installed, and are
genuine Lexmark cartridges. Turn off the printer by unplugging
the power cord. Wait for 10 seconds, and turn on the printer.
Resend the print job. Send another type of print job. Check the
ink level of the cartridges, and replace them if necessary. From
the home screen, touch > More Options > Deep Clean
Printhead > Deep Clean Color and Black. From the home
screen, touch > More Options > Align Printer. If the
problem remains, then replace the printer.
Service:
Go to “Blank page” on page 2-8.
2-3 Service Manual

Marketing Name
Symptom Action Previous
Blurred or fuzzy print Technical Support Center:

Check the paper type and print quality settings in the printer.
Make sure the paper type setting matches the paper loaded in
the tray or feeder. From the home screen, touch > More Next
Options > Align Printer. Resend the print job. Send another
type of print job. Compare the quality of both print jobs. If there is
a big difference, then convert the files to another format. From Go Back
the home screen, touch > More Options > Deep Clean
Printhead > Deep Clean Color and Black. Resend the print
job. If the problem remains, then replace the printer.
Service:
Go to “Blurred or fuzzy print out” on page 2-9.
Missing color or color starvation Technical Support Center:
Check the ink level of the cartridges, and replace them if
necessary. From the home screen, touch > More
Options > Deep Clean Printhead > Deep Clean Color and
Black. Resend the print job. Send another print job with different
format. Check if the color is accurate. If the problem remains,
then replace the printer.
Service:
Go to “Missing color or color starvation service check” on
page 2-11.
Missing nozzles Technical Support Center:
genuine Lexmark cartridges. Check the ink level of the
cartridges, and replace them if necessary. From the home
screen, touch > More Options > Deep Clean
Printhead > Deep Clean Color and Black. Turn off the printer
by unplugging the power cord. Wait for 10 seconds, and turn on
the printer. Resend the print job. If the problem remains, then
replace the printer.
Service:
Go to “White lines/missing nozzles” on page 2-17.
Print quality check (horizontal or vertical Technical Support Center:
prints and other unwanted print marks
during a print job) Turn off the printer by unplugging the power cord. Wait for 10
seconds, and turn on the printer. Run a test print. From the
Page. If there is still a problem with the print quality, then clean
the printhead. From the home screen, touch > More
Options > Clean Printhead > Clean Color and Black. Run a
test print again. If there is still a problem with the print quality,
then deep clean the printhead. From the home screen, touch
> More Options > Deep Clean Printhead > Deep
Clean Color and Black. If there is still problem with the print
quality, then align the printer. From the home screen, touch
> More Options > Align Printer. If the problem
remains, then replace the printer.
Service:
Go to “Print quality check” on page 2-13.

4447-20x
Print skew Technical Support Center:

Open the input tray, check if the paper is set correctly, and
adjust the paper guides according to the paper size. Check the
paper setting, and make sure that it is set to the correct paper Next
size and paper type. Check the paper if it is within Lexmark
media specifications. See “Media handling” on page 1-19.
Align the printer. From the home screen, touch ink From the Go Back
home screen, touch > More Options > Align Printer. If
the problem remains, then replace the printer.
Service:
Go to “Print skew” on page 2-15.
Smearing Technical Support Center:
Check the paper type and print quality settings in the printer.
Make sure that the paper type setting matches the paper loaded
in the tray or feeder. Try changing the print quality setting of the
print job. Check for possible paper damages and curls, and
replace with good paper if necessary. Run a test print. From the
Page. From the home screen, touch > More Options >
Align Printer. If the problem remains, then replace the printer.
Service:
No known hardware issues.
White lines Technical Support Center:
genuine Lexmark cartridges. Check the ink level of the
cartridges, and replace them if necessary. From the home
Printhead > Deep Clean Color and Black. Turn off the printer
by unplugging the power cord. Wait for 10 seconds, and turn on
the printer. Resend the print job. If the problem remains, then
Service:
Go to “White lines/missing nozzles” on page 2-17.
2-5 Service Manual

Marketing Name
Black print out from a print job Previous
Before starting, check the media route for foreign objects, such as staples, clips, and scraps, in the media path.
Step Check Yes No Next
1 Turn off the printer by unplugging the power cord. Go to step 2. Problem resolved
Wait for 10 seconds, and turn on the printer. Run the Go Back
print job again.
Does the problem remain?
2 Run a test print. From the home screen, touch Go to step 3. Problem resolved
> Print Reports > Demonstration Page.
Check for any problem with the print out.
3 Clean or deep clean the printhead. From the home Go to step 4. Problem resolved
Printhead > Deep Clean Color and Black.
Run at est print. From the home screen, touch
4 Align the printer. Do either of the following: Go to step 5. Problem resolved

• Bring the printer up in Manufacturing mode. From
the home screen, touch > Manufacturing
Test > Align Printer.
• From the home screen, touch > More
Options > Align Printer.
Run a test print. From the home screen,

touch > Print Reports > Demonstration Page.
Make sure the alignment sensor is not contaminated
with ink mist.
5 Check the alignment sensor for any contamination Go to step 6. Replace the
and damage. Clean the alignment sensor with a piece alignment sensor.
of cloth. Reseat the alignment sensor cable. See “Alignment
sensor removal” on
Is the alignment sensor free from contamination page 4-57.
and damage?
6 Check the J18, J19, and J20 cables and connectors Go to step 7. Do any of the
on the system board for proper connection to the following:
carrier card. Also check them for damage.
• If the cables are
Reseat the J18, J19, and J20 cables. damaged, then
go to step 11.
Are the cables and connectors free from damage?
• If the connectors
are damaged,
then go to step
14.

4447-20x
Previous
Step Check Yes No
7 Check the J1, J2, and J3 connectors on the carrier Go to step 8. Do any of the
card for proper connection and damage. following:
Reseat the J1, J2, and J3 cables. • If the cables are Next
damaged, then
Are the cables and connectors free from damage? go to step 11.
• If the connectors Go Back
are damaged,
then go to step
10.
8 Check the printhead connectors for proper connection Go to step 9. Do any of the
to the carrier card. Reseat the printhead cables. following:
Are the printhead cables and connectors properly • If the cables are
connected to the carrier card? damaged, then
go to step 9.
are damaged,
then go to step
10.
9 Replace the printhead. See “Printhead removal” on Go to step 10. Problem resolved
page 4-73.
10 Replace the carrier card. See “Printhead carrier Go to step 11. Problem resolved
card removal” on page 4-67.
11 Replace the printhead carrier cables. See “Cable Go to step 12. Problem resolved
parts packet” on page 7-8.
12 Replace the tank receiver assembly. See “Tank Go to step 13. Problem resolved
receiver assembly with inlet removal” on
page 4-79.
13 Replace the inlet with tube. See “Tank receiver Go to step 14. Problem resolved
assembly with inlet removal” on page 4-79.
14 Replace the system board. See “System board Go to step 15. Problem resolved
removal” on page 4-32.
15 Replace the print engine assembly. See “Print Replace the Problem resolved
engine assembly removal” on page 4-84. printer.
2-7 Service Manual

Marketing Name
Blank page Previous
Blank pages may be caused by improperly installed ink cartridges. Make sure the ink cartridges are properly
installed.Reinstall the ink cartridges. The cartridges should click firmly into their matching color slots.
Step Questions / actions Yes No Next
1 Deep clean or clean the printhead. From the home Go to step 2. Problem resolved
screen, touch > More Options > Deep Clean Go Back
2 Check the ink tubes going to the printhead if they are Go to step 3. Bring the printer up in
filled with ink and that no air is inside the tubes. Manufacturing mode.
Is ink present in all the ink tubes? From the home
screen, touch >
Manufacturing
Test > Initial prime
sequence.

• From the home scree, touch > More

with ink mist.
4 Check for the following: Go to step 5. Reseat the cables.

• If the printhead is properly connected to the carrier
card.
• If the carrier card is properly connected to the
system board.
Are the printhead and cables properly connected?
5 Check the carrier card for any damage. Go to step 6. Go to step 7.

Is the carrier card free from damage?

page 4-73.

4447-20x
Previous
Step Questions / actions Yes No
page 4-79.
Does the problem remain? Next
Go Back
Blurred or fuzzy print out


with ink mist.
3 Check the alignment sensor for any contamination and Go to step 4. Replace the
damage. Clean the alignment sensor with a cloth. alignment
Reseat the alignment sensor cable. sensor. See
“Alignment
Is the alignment sensor free from contamination and sensor
damage? removal” on
page 4-57.
4 Check the encoder strip for any contamination. Clean Go to step 5. Problem resolved
the encoder strip with a piece of cloth. See “Encoder
strip removal” on page 4-53.
2-9 Service Manual

Marketing Name
Previous
5 Check the condition of the carrier assembly. Manually Go to step 6. Go to step 9.

move the carrier assembly from left to right to see if it
can move easily. Check if the carrier shaft is still in good
condition and does not need regreasing.
Next
Note: Manually turn the Pressure Release Arm (PRA)
gear clockwise to move the carrier assembly from the
maintenance station. See “Releasing the printhead
carrier assembly lock (without covers)” on Go Back
page 3-17.
Can the carrier assembly move freely without too
much resistance?
6 Check the ink tubes going to the printhead if they are Go to step 7. From the home
filled with ink and that no air is inside the tubes. screen, touch
Is ink present in all the ink tubes? > More
Options > Deep
Clean Printhead
> Deep Clean
Color and
Black.
7 Check the cables connecting the carrier assembly to the Go to step 8. Replace the
system card for any damage. Reseat the cables on the cables. See
system board and on the carrier card. “Cable parts
packet” on
Are the cables free from any damage? page 7-8.
8 Check the printhead cable connectors for proper Go to step 9. Reseat the
connection to the carrier card. cables.
Is the printhead cable properly connected to the
carrier card?
page 4-73.
10 Replace the carrier card. See “Printhead carrier card Go to step 11. Problem resolved
12 Replace the print engine assembly. See “Print engine Replace the Problem resolved
assembly removal” on page 4-84. printer.

4447-20x
Missing color or color starvation service check Previous
1 Check the ink tubes going to the printhead if they Go to step 2. Go to step 4. Next
are filled with ink and that no air is inside the tubes.
Is ink present in all the ink tubes?
Go Back
screen, touch > More Options > Deep
Clean Printhead > Deep Clean Color and Black.
touch > Print Reports > Demonstration
Page.

• Bring the printer up in Manufacturing mode.
From the home screen,
touch > Manufacturing Test > Align
Printer.

Page.
Make sure the alignment sensor is not
contaminated with ink mist.
4 Bring the printer up in Manufacturing mode. From Go to step 5. Problem resolved

Test > Initial prime sequence.
Page.
5 Check the J18, J19, and J20 connectors on the Go to step 6. Do any of the
system board for proper connection to the carrier following:
card. Also check them for damage.
Reseat the J18, J19, and J20 cables. damaged, then
replace the
Are the cables and connectors free from printhead carrier
damage? cables. See
“Cable parts
packet” on
page 7-8.
are damaged, then
go to step 9.
2-11 Service Manual

Marketing Name
Previous
damaged, then
Are the cables and connectors free from replace the
damage? printhead carrier
cables. See Go Back
“Cable parts
packet” on
page 7-8.
are damaged, then
replace the carrier
card. See
“Printhead carrier
card removal” on
page 4-67.
7 Check the printhead cables and connectors for Go to step 8. Do any of the
proper connection to the carrier card. Reseat the following:
cables.
Are the printhead cables and connectors free damaged, then go
from damage? to step 8.
are damaged, then
replace the carrier
card. See
“Printhead carrier
card removal” on
page 4-67.
8 Replace the printhead. See “Printhead removal” Go to step 9. Problem resolved

on page 4-73.

4447-20x
Print quality check Previous
1 Turn off the printer by unplugging the power cord. Wait Go to step 2. Problem
for 10 seconds, and turn on the printer. Run the print job resolved Next
again.
Go Back
2 Run a test print. From the home screen, touch Go to step 3. Problem
> Print Reports > Demonstration Page. Check resolved
if there are any problems on the print out.
3 Deep clean or clean the printhead. From the home Go to step 4. Problem
screen, touch > More Options > Deep Clean resolved
Run a test print. From the home screen, touch
4 Align the printer. Do either of the following: Go to step 5. Problem

resolved

damage. Clean the alignment sensor with a piece of alignment
cloth. Reseat the alignment sensor cable. sensor. See
“Alignment
page 4-57.
6 Check the encoder strip for any contamination. Clean Go to step 7. Problem
the encoder strip with a piece of cloth. See “Encoder resolved
strip removal” on page 4-53.
move the carrier assembly from left to right to see if it
can move easily. Check if the carrier shaft is still in good
condition and does not need regreasing.
carrier assembly lock (without covers)” on
page 3-22.
much resistance?
2-13 Service Manual

Marketing Name
Previous
8 Check the J18, J19, and J20 cables and connectors on Go to step 9. Do any of the
the system board for proper connection to the carrier following:
card. Also check them for damage.
• If the cables
Reseat the J18, J19, and J20 cables. are Next
damaged,
Are the cables and connectors free from damage? then replace
the printhead
carrier Go Back
cables. See
“Cable parts
packet” on
page 7-8.
• If the
connectors
are
damaged,
then go to
step 15.
9 Check the J1, J2, and J3 connectors on the carrier card Go to step 7. Do any of the
for proper connection and damage. following:
Reseat the J1, J2, and J3 cables. • If the cables
are
Are the cables and connectors free from damage? damaged,
then replace
the printhead
carrier
cables. See
“Cable parts
packet” on
page 7-8.
• If the
connectors
are
damaged,
then go to
step 12.
10 Check the printhead connectors for proper connection to Go to step 11. Do any of the
the carrier card. Reseat the printhead cables. following:
Are the printhead cables and connectors properly • If the cables
connected to the carrier card? are
damaged,
then replace
the printhead
carrier
cables. See
“Cable parts
packet” on
page 7-8.
• If the
connectors
are
damaged,
then go to
step 12.
11 Replace the printhead. See “Printhead removal” on Go to step 12 Problem

page 4-73. resolved
12 Replace the carrier card. See “Printhead carrier card Go to step 13. Problem
removal” on page 4-67. resolved

4447-20x
Previous
13 Replace the tank receiver assembly. See “Tank Go to step 14. Problem
receiver assembly with inlet removal” on page 4-79. resolved
Next
14 Replace the inlet with tube. See “Tank receiver Go to step 15. Problem
assembly with inlet removal” on page 4-79. resolved
Does the problem remain? Go Back
15 Replace the system board. See “System board Go to step 16. Problem
16 Replace the print engine assembly. See “Print engine Replace the Problem
assembly removal” on page 4-84. printer. resolved
Print skew
1 Check if the paper guides of the input tray are properly Go to step 2. Adjust the paper
set. Make sure that the paper guides are adjusted guides.
according to the media size.
Are the paper guides set properly?
2 Check the media settings. Adjust the settings according Go to step 3. Check the
to the type and size of the media in the input tray. supported media
specifications.
Do the media settings match the media in the input See “Media
tray? input type
specifications”
on page 1-20
and “Media
input sizes
specifications”
on page 1-20.
3 Check the input tray for wear and damage. Go to step 15. Go to step 4.
Is the input tray worn and damaged?
4 Check the pick tires for wear and contamination. Go to step 17. Go to step 5.
Are the pick tires worn and contaminated?
5 Check the wall rib housing for wear, contamination, and Go to step 16. Go to step 6.
damage.
Is the wall rib housing worn, contaminated, and
damaged?
6 Remove the duplex unit. See “Duplex unit removal” Go to step 7. Clear the paper
on page 4-11. path from any
obstruction.
Check for any obstruction on the paper path. Make sure
the backup rollers turn freely on the duplex unit.
Is the paper path free from any obstruction?
2-15 Service Manual

Marketing Name
Previous
7 Check the feed assist rollers and duplex rollers for Do any of the Go to step 8.
contamination, wear, and damage. following:
Are the rollers worn, contaminated, and damaged? • If the duplex
rollers are Next
damaged,
then go to
step 14.
• If the feed Go Back
assist rollers
are
damaged,
then go to
step 17.
8 Check the pressure arm assembly for any damage. Go to step 9. Go to step 17.
Check if the Pressure Roller Arms (PRA) are not
dislodged or missing. Also check if they can freely roll
during feeding.
Check for any obstruction on the pressure arm.
Are the pressure arm assembly and PRA free from
damage?
9 Check the End-of-Form (EOF) sensor for any damage. Go to step 10. Go to step 17.
Is the EOF sensor free from damage?
10 Check the exit rollers and star wheels for any damage. Go to step 11. Go to step 17.
Are the exit rollers and star wheels free from
damage?
11 Bring the printer up in Manufacturing mode. From the Go to step 12. Go to step 13.
home screen, touch > Manufacturing
Test > Factory Skew Adjust. Make sure that media is
present in the input tray.
Check the summary at the bottom of the report if a
manual adjustment is needed for the printhead.
Is a manual adjustment needed for the printhead?
12 Perform a skew adjustment. See “The friction pad Go to step 13. Problem
prevents multiple picks and wearing of the pick resolved
rollers.” on page 3-32.
13 Align the printer. Do either of the following: Go to step 14. Problem

resolved

with ink mist.

4447-20x
Previous
14 Replace the duplex unit. See “Duplex unit removal” Go to step 15. Problem
on page 4-11. resolved
Next
15 Replace the input tray. See “Input tray removal” on Go to step 16. Problem
page 4-8. resolved
16 Replace the wall rib housing. See “Wall rib housing Go to step 17. Problem
17 Replace the pick tires. See “Pick tires removal” on Go to step 18. Problem
page 4-13. resolved
18 Replace the print engine assembly. See “Print engine Go to step 19. Problem
assembly removal” on page 4-84. resolved
19 Replace the system board. See “System board Replace the Problem
removal” on page 4-32. printer. resolved
White lines/missing nozzles
Try one or more of the following:
• Check the ink levels. Replace low or empty cartridges.

• Select a higher print quality from the printer software.
• Make sure the ink cartridges are properly installed.
Additional checks—white lines

• Bring the printer up in Manufacturing mode. From the
home screen, touch > Manufacturing Test >
Align Printer.

Make sure the alignment sensor is not contaminated with
ink mist.
2-17 Service Manual

Marketing Name
Previous
Printhead > Deep Clean Color and Black Next

touch > Print Reports > Demonstration Page. Go Back
damage. Clean the alignment sensor with a cloth. Reseat alignment
the alignment sensor connector. sensor. See
“Alignment
page 4-57.
4 Check the encoder strip for any contamination. Clean the Go to step 5. Problem resolved
encoder strip with a cloth. See “Encoder strip removal”
on page 4-53.
5 Check the paper feed encoder wheel at the right side of Go to step 6. Go to step 13.
the printer for contamination.
Is the paper feed encoder wheel free from
contamination?
move the carrier assembly from left to right to see if it can
move easily. Check if the carrier shaft is still in good
condition and does not need re-greasing.
carrier assembly lock (without covers)” on page 3-22.
much resistance?
7 Check the ink tubes going to the printhead if they are Go to step 8. From the home
filled with ink and that no air is inside the tubes. screen, touch
Is ink present in all the ink tubes? touch
> More
Options > Deep
Clean Printhead
> Deep Clean
Color and
Black.
8 Check the cables connecting the carrier assembly to the Go to step 9. Replace the
system card for any damage. Reseat the cables on the cables. See
system board and on the carrier card. “Printhead
carrier
Are the cables free from any damage? assembly with
tank receiver
assembly
removal” on
page 4-60 and
“System board
removal” on
page 4-32.

4447-20x
Previous
9 Check the printhead cable connector for proper Go to step 10. Reseat the cable.
connection to the carrier card.
Is the printhead cable properly connected to the Next
carrier card?
Go Back
page 4-73.
13 Replace the print engine assembly. See “Print engine Problem Replace the
assembly removal” on page 4-84. resolved printer.
ADF & scanner image issues

Symptom table—ADF & scanner image
Symptom Action
Black print out from a simplex scan/copy Technical Support Center:
job
Turn off the printer by unplugging the power cord. Wait for 10
seconds, and turn on the printer. Resend the scan/copy job, and
check if the problem remains. Resend the scan/copy job, and
open the scanner assembly to check if it would move and light
up. If the problem remains, then replace the printer.
Service:
Go to “Black print out from a simplex scan/copy job” on
page 2-22.
Black print out from a duplex scan/copy job Technical Support Center:
Note: Only the Pro5500 model supports Turn off the printer by unplugging the power cord. Wait for 10
duplex scan/copy. seconds, and turn on the printer. Be sure that the ADF assembly
is closed properly. Resend the scan/copy job. Run a test print.
From the home screen, touch > Print
Reports > Demonstration Page. Check if there are any
problems with the print out. If the problem remains, then replace
the printer.
Service:
Go to “Black print out from a duplex scan/copy job” on
page 2-23.
2-19 Service Manual

Marketing Name
Copy skew Technical Support Center:

From the ADF:
• Make sure that the paper is inserted correctly on the ADF Next
input tray. Set the paper guides according to the paper size.
• Open the ADF door, and check if there are debris found on
the paper path. Clear any obstruction on the ADF and exit Go Back
tray paper paths.
• Check the paper if it is within media specification. See
“Media input type specifications” on page 1-20 and
“Media input sizes specifications” on page 1-20.
Run the copy job again. If there is a problem on the print quality,
then run a test print to verify what is causing the problem. From
the home screen, touch > Print Reports >
Demonstration Page. If the print quality problem remains, then
go to “Print quality check” on page 2-13. If the copy skew
From the flatbed scanner:
• Make sure that the paper is properly set on the flatbed
scanner using the reference corner of the flatbed scanner.
• Close the scanner lid correctly.
Run the copy job again. If there is a problem with the print
quality, then go to “Print quality check” on page 2-13. If the
Service:
Go to “Copy skew” on page 2-25.
Scan job quality check Technical Support Center:
Check if there are debris found on the ADF paper path. Clear
any obstruction on the paper path. Open the scanner assembly,
and check if there are dirt and debris on the scanner glass.
Clean the scanner glass with a piece of cloth. See “Maintaining
the printer” on page 6-1. If the problem remains, then replace
the printer.
Service:
Go to “Scan/copy job quality check” on page 2-27.

4447-20x
Scan skew Technical Support Center:

From the ADF:
• Make sure that the paper is inserted correctly on the ADF Next
input tray. Set the paper guides according to the paper size.
• Open the ADF door, and check if there are debris found on
the paper path. Clear any obstruction on the ADF and exit Go Back
tray paper paths.
• Check the paper if it is within Lexmark media specifications.
See “Media handling” on page 1-19. If the problem
From the flatbed scanner:

• Make sure that the paper is properly set on the flatbed
scanner using the reference corner of the flatbed scanner.
• Close the scanner lid correctly.
If the problem remains, then replace the printer.
Service:
Go to “Scan skew” on page 2-28.
Vertical banding and other unwanted data Technical Support Center:
(during ADF duplex scan)
Open the ADF/scanner assembly, and check for any obstruction
Note: Only the Pro5500 model supports or dirt on the ADF scan bar. Resend the scan/copy job. If the
duplex scan. problem remains, then replace the printer.
Service:
Go to “Vertical banding and other unwanted data (during
ADF duplex scan)” on page 2-30.
Vertical banding and other unwanted data Technical Support Center:
(during simplex scan)
Open the ADF/scanner assembly, and check for any obstruction
or dirt on the ADF scan bar. Resend the scan/copy job. If the
Service:
Go to “Vertical banding and other unwanted data (during
simplex scan)” on page 2-31.
2-21 Service Manual

Marketing Name
Black print out from a simplex scan/copy job Previous
Step Check Yes No Next
Wait for 10 seconds, and turn on the printer. Run the Go Back
scan/copy job again.
2 Check for any stain, dirt, or obstruction in the scan Go to step 3. Problem resolved
area on the flatbed glass plate.
Check for any obstruction on the alignment edge of
the flatbed scanner.
Clean the scanner glass with a piece of cloth. Clear
the scan area from any stain, dirt and obstruction.
3 Run a scan/copy job from the flatbed scanner while Go to step 4. Go to step 13.
the cover is open. Check if all the flatbed scan bar
LEDs will light up during the scan/copy job.
Is the flatbed scan bar free from damage?
4 Check if the flatbed scan bar can find its base position Go to step 5. Go to step 13.
during POST sequence.
Can the scan bar find its base position?
5 Isolate the problem. Run a test print. From the home Go to “Print Go to step 6.
screen, touch > Print quality
check” on
Reports > Demonstration Page. page 2-13 or
“Black print
Is there a problem with the print quality? out from a
print job” on
page 2-6.
6 Are you running the scan/copy job from the ADF? Go to step 7. Go to step 9.
7 Check if the flatbed scan bar will move to the scan Go to step 8. Go to step 9.
area when the scan/copy job is running from the ADF.
Run a scan/copy job from the ADF. When the paper
reaches halfway of the paper path, then open the ADF
assembly. Check if the scan bar is in the scan area.
Does the scan bar move to the scan area?
8 Check the cable connectors in the interconnect card Go to step 9. Do any of the
for proper installation and for any damage. Reseat the following:
cables.
Check any damage on the interconnect card. damaged, then
go to step 12.
Are the cables and the interconnect card free from
damage? • If the interconnect
card is damaged,
then go to step
14.
9 Check the J45 connector for proper connection and Go to step 10. Go to step 12.
damage. Reseat the cable.
Is the J45 cable free from damage?

4447-20x
Previous
Step Check Yes No
Is the J28 cable free from damage? Next
Go Back
12 Replace the ADF assembly. See “ADF assembly Go to step 13. Problem resolved
13 Replace the scanner assembly. See “Flatbed Go to step 14. Problem resolved
scanner assembly removal” on page 4-49.
14 Replace the midframe cover assembly. See Go to step 15. Problem resolved
“Midframe cover removal” on page 4-50.
15 Replace the system board. See “System board Replace the Problem resolved
removal” on page 4-32. printer.
Black print out from a duplex scan/copy job
Note: Only the Pro5500 model supports duplex scan/copy.
Step Check Yes No
Wait for 10 seconds, and turn on the printer. Run
the scan/copy job again.
area on the flatbed glass plate.
Check for any obstruction on the alignment edge of
the flatbed scanner.
Clean the scanner glass with a piece of cloth. Clear
the scan area from any stain, dirt and obstruction.
3 Isolate the problem. Run a test print. From the Go to “Print Go to step 4.
home screen, touch > Print quality
check” on
Reports > Demonstration Page. page 2-13 or
“Black print
Is there a problem with the print quality? out from a
print job” on
page 2-6.
4 Is this a duplex scan/copy job? Go to step 5. Go to step 7.
2-23 Service Manual

Marketing Name
Previous
Step Check Yes No
5 Isolate which scan bar is damaged. Run a Go to “Black Go to step 6.

scan/copy job from the flatbed scanner. print out from
a simplex Next
Is there a problem with the print quality? scan/copy
job” on
page 2-22.
Go Back
7 Check the J47 cable on the system board for proper Go to step 8. Go to step 12.
connection and damage. Reseat the cable.
8 Check the cable connectors in the interconnect Go to step 9. Do any of the

card for proper installation and for any damage. following:
Reseat the cables.
• If there are cable
Check any damage on the interconnect card. damages, then go
to step 11.
Are the cables and the interconnect card free
from damage? • If the interconnect
card is damaged,
then go to step 13.
9 Run a duplex scan/copy job.When the paper Go to step 10. Go to step 11.
reaches halfway of the paper path, then open the
ADF assembly.
Check if the ADF scan bar and LEDs will light up
during the scan/copy job.
Does the ADF scan bar light up?
10 Insert a white clean paper on the ADF tray. Bring Go to step 11. Problem resolved
the printer up in Manufacturing mode. From the
Test > Calibrate ADF Scanner.
Page.
12 Replace the flatbed scanner assembly. See Go to step 13. Problem resolved
“Flatbed scanner assembly removal” on
page 4-49.

4447-20x
Copy skew Previous
for 10 seconds, and turn on the printer. Run the copy job resolved Next
again.
Go Back
2 Are you running the copy job from the ADF? Go to step 3. Go to step 8.
3 Check the copy setting. Set the paper settings according Go to step 4. Problem
to the type and size of the original document. resolved
4 Check if the paper guides of the ADF input tray are Go to step 5. Go to step 13.
properly set. Move the paper guides to the center, and
check if the distance to the center is equal for both paper
guides.
Are the paper guides free from any damage?
5 Check if the ADF pick assembly and separation pad are Go to step 14. Go to step 6.
not worn out and contaminated.
Are the ADF pick assembly and separation pad worn
out and contaminated?
6 Check if the ADF door is properly installed. Check if the Go to step 7. Go to step 15.
ADF paper path rollers are not contaminated.
Is the ADF door free from damage?
7 Check for any obstruction on the paper path. Go to step 11. Clear the
obstruction.
Is the paper path free from any obstruction?
8 Check for any stain, dirt, or obstruction in the scan area Go to step 9. Problem
on the flatbed glass plate. resolved
Check for any obstruction on the alignment edge of the
flatbed scanner.
Clean the scanner glass with a piece of cloth. Clear the
scan area from any stain, dirt and obstruction.
9 Check if the flatbed scan bar is seated properly on the Go to 10. Go to step 17.
scan bar carriage unit. Check the scan bar belt for any
damage.
Is the scan bar free from damage?
Can the flatbed scan bar find its base position?
2-25 Service Manual

Marketing Name
Previous
11 Isolate the problem. Run a test print. From the home Go to step 12. Do any of the
screen, touch > Print Reports > Demonstration following:
Page. • If the copy
job is running Next
Is the print out skewed? from the
ADF, then go
to step 3.
• If the copy Go Back
job is running
from the
flatbed
scanner,
then go to
step 17.
12 Go to “Print skew” on page 2-15. Go to step 13. Problem

resolved
13 Replace the ADF input tray. See “ADF input tray Go to step 14. Problem
14 Replace the ADF pick assembly and separation pad. Go to step 15. Problem
See “ADF pick assembly and separation pad resolved
15 Replace the ADF door. See “ADF door removal” on Go to step 16. Problem
page 4-23. resolved
16 Replace the ADF assembly. See “ADF assembly Go to step 17. Problem
17 Replace the flatbed scanner assembly. See “Flatbed Go to step 18 Problem

scanner assembly removal” on page 4-49. resolved

4447-20x
Scan/copy job quality check Previous
for 10 seconds, and turn on the printer. Run the scan/ resolved Next
copy job again.
Go Back
on the ADF scan bar. resolved
Check for any stain, dirt, or obstruction in the flatbed
scan area.
Clean the glass with a piece of cloth
Run the scan/copy job again.
3 Check if the flatbed scanner cover can close properly. Go to step 4. Go to step 13.
Is the flatbed scanner cover free from any damage?
4 Check the scan/copy setting. Make sure to set the Go to step 5. Set the proper
correct paper size to scan. See “Media input sizes scan/copy
setting.
specifications” on page 1-20.
Is the scan/copy setting correct?
Can the flatbed scan bar find its base position?
6 Run a scan/copy job, and open the flatbed scanner Go to step 7. Go to step 12.
cover. Check if all the scan bar LEDs will light up during
the scan/copy job.
Is the flatbed scan bar free from any damage?
7 If you are running the scan/copy job from the ADF, make Go to step 8. Go to “ADF
sure that the ADF assembly will initialize every time the malfunction/
ADF door is closed. ADF will not
feed service
Does the ADF assembly initialize every time the ADF check” on
door is closed? page 2-66.
8 Check the cable connectors on the interconnect card for Go to step 9. Go to step 11.
proper connection and damage. Reseat the cables.
Check the J30 and J22 cable connectors on the system
board for proper connection and damage. Reseat the
cables.
9 Check the J47 and J28 cables on the system board for Go to step 10. Go to step 12.
proper connection and damage. Reseat the cables.
Are the cables free from damage?
Is the cable connector free from damage?
2-27 Service Manual

Marketing Name
Previous
11 Replace the midframe cover. See “Midframe cover Go to step 12. Problem
Next
Scan skew
for 10 seconds, and turn on the printer. Run the scan job resolved
again.
2 Are you running the scan job from the ADF? Go to step 3. Go to step 8.
3 Check the scan setting. Set the paper settings according Go to step 4. Problem
to the type and size of the original document. resolved
4 Check if the paper guides of the ADF input tray are Go to step 5. Go to step 11.
properly set. Move the paper guides to the center, and
check if the distance to the center is equal for both paper
guides.
Are the paper guides free from any damage?
5 Check if the ADF pick assembly and separation pad are Go to step 12. Go to step 6.
not worn out and contaminated.
Are the ADF pick assembly and separation worn and
contaminated?
6 Check if the ADF door is properly installed. Check if the Go to step 7. Go to step 13.
ADF paper path rollers are not contaminated.
Is the ADF door free from damage?
7 Check for any obstruction on the paper path. Go to step 11. Clear the
obstruction.
Is the paper path free from obstruction?
on the flatbed glass plate. resolved
Check for any obstruction on the alignment edge of the
flatbed scanner.
Clean the glass with a piece of cloth. Clear the scan
area from any stain, dirt and obstruction.

4447-20x
Previous
9 Check if the flatbed scan bar is seated properly on the Go to 10. Go to step 15.
scan bar carriage unit. Check the scan bar belt for any
damage.
Is the scan bar free from damage? Next
Go Back
11 Replace the ADF input tray. See “ADF input tray Go to step 12. Problem
12 Replace the ADF pick assembly and separation pad. Go to step 13. Problem
See “ADF pick assembly and separation pad resolved
13 Replace the ADF door. See “ADF door removal” on Go to step 14. Problem
page 4-23. resolved

2-29 Service Manual

Marketing Name
Vertical banding and other unwanted data (during ADF duplex scan) Previous
Note: Only the Pro5500 model supports duplex scan.
Next
Step Check Yes No

Go Back
area on the ADF scan bar.
Check for any stain, dirt, or obstruction in the
flatbed scan area.
3 Isolate the problem. Run a test print on the printer. Check the Go to step 4.
From the home screen, touch > Print horizontal or
vertical prints
Reports > Demonstration Page. and other
unwanted print
Is there a problem on the print quality? marks during a
print job
service check.
See “Print
quality
check” on
page 2-13.
4 Check the scan/copy setting. Adjust the paper Go to step 5. Correct the scan/copy
setting to the size and type of the original settings.
document.

card for proper connection and damage. Reseat the following:
cables.
Check for any damage on the interconnect card. damages, then go
to step 8.
card is damaged,
then go to step 9.
6 Check the J45 cable on the system board for proper Go to step7. Go to step 8.

4447-20x
Previous
Step Check Yes No
7 Insert a letter-size white clean paper in the ADF Go to step 8. Problem resolved
input tray. Bring the printer up in Manufacturing
mode. From the home screen, Next
touch > Manufacturing Test > Calibrate

ADF Scanner. Touch to proceed.
Go Back
9 Replace the midframe cover. See “Midframe Go to step 10. Problem resolved
cover removal” on page 4-50.
Vertical banding and other unwanted data (during simplex scan)
Step Check Yes No
area on the ADF scan bar.
Check for any stain, dirt, or obstruction in the
flatbed scan area.
3 Isolate the problem. Run a test print on the printer. Check the Go to step 4.
From the home screen, touch > Print horizontal or
vertical prints
Reports > Demonstration Page. and other
unwanted print
Is there a problem on the print quality? marks during a
print job
service check.
See “Print
quality
check” on
page 2-13.
2-31 Service Manual

Marketing Name
Previous
Step Check Yes No
4 Check if the flatbed scan bar can find its base Go to step 5. Go to step 8.
position during POST sequence.
Can the scan bar find its base position? Next
5 Run a scan/copy job, and open the flatbed scanner Go to step 6. Go to step 8.
cover. Check if all the scan bar LEDs will light up
Go Back
during the scan/copy job.
Is the scan bar free from any damage?
6 Check if the flatbed scan bar will move to the scan Go to step 7. Go to step 10.
area when the scan/copy job is running from the
ADF.
Run a scan/copy job from the ADF. When the paper
reaches halfway of the paper path, then open the
ADF assembly. Check if the scan bar is in the scan
area.
Does the scan bar move to the scan area?
7 Check the scan/copy setting. Adjust the paper Go to step 8. Correct the scan/copy
setting to the size and type of the original setting.
document.
card for proper connection and damage. Reseat the following:
cables.
Check any damage on the interconnect card. damages, then go
to step 12.
card is damaged,
then go to step 11.
page 4-49.

4447-20x
Previous
Paper jams
Jam type See

In the printer “Paper jam in the printer” on page 2-33. Next
In the duplex unit “Paper jam in the duplex unit” on page 2-34.
In the ADF “Paper jam in the ADF” on page 2-36.
Go Back
In the second tray “Paper jam in the second tray” on page 2-37.
Paper or specialty media misfeeds “Paper or specialty media misfeeds” on page 2-37.
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1. Check the paper tray, exit bin, or jam clearance area for any jammed paper.
Note: For select models that support a second tray, make sure to also check the second tray.
Note: If the paper tray was removed, then make sure you do not replace the tray until the jam is cleared.
Note: Make sure you do not tilt the printer when checking the jam clearance area. Grasp and pull the latch
under the operator panel to open the printer.
2. Firmly grasp the paper, and then gently pull it out.

Note: Be careful not to tear the paper while removing it.
3. If necessary, close the printer to clear the message.
2-33 Service Manual

Marketing Name
Additional checks Previous
Description Action
• Printer paper jam Technical Support Center:

(EOF sensor not Next
cleared) Check the paper tray, exit bin, or jam clearance area for any jammed media.
• Printer paper jam Remove any jammed media. Check if the paper stack does not exceed the line
(fails to reach the marker on the tray guides. If it does exceed, then lessen the media stack. Turn off
EOF sensor) the printer. Wait for 10 seconds, and turn on the printer. If the problem remains, Go Back
• Printer paper jam then replace the printer.
(fails to pick)
• Printer paper jam Service:
(print zone/exit roll Go to “Printer paper jam (EOF sensor not cleared) service check” on
area) page 2-81.
Go to “Printer paper jam (fails to reach the EOF sensor) service check” on
page 2-83.
Go to “Printer paper jam (fails to pick) service check” on page 2-85.
Go to “Printer paper jam (print zone/exit roll area) service check” on
page 2-86.
Paper jam in the duplex unit
1. Pull up the duplex latch, and remove the duplex unit.
2. Firmly grasp the paper, and then gently pull it out.


4447-20x
3. Reinsert the duplex unit to clear the message. Previous
Next
Go Back
Additional checks
Description Action
Duplex paper jam Technical Support Center:

Check the duplex unit for any jammed media. Remove any jammed media. Check
if the paper stack does not exceed the line marker on the tray guides. If it does
exceed, then lessen the media stack. Turn off the printer. Wait for 10 seconds,
then turn on the printer. If the problem remains, then replace the printer.
Service:
Go to “Duplex paper jam service check” on page 2-71.
2-35 Service Manual

Marketing Name
Paper jam in the ADF Previous
1. Open the ADF cover, and then gently pull out the jammed paper.
Note: Make sure the ADF cover is fully opened to ensure that the jammed paper is properly removed.
Next
Go Back
SD/M
S/xD
/MM
C
SD/M
S/xD
/MM
C
2. Close the ADF cover.

Note: Make sure there is no paper on the ADF input tray before closing the ADF cover.
3. Touch DONE or press , depending on your printer model.

4. Resume the copy, scan, or fax job.
Additional checks
Description Action
ADF paper jam Technical Support Center:

Follow the animated instructions on the screen. Check the ADF cover, ADF input
tray, and ADF exit tray for any jammed media. Remove any jammed media. Turn
off the printer by unplugging the power cord. Wait for 10 seconds, then turn on the
printer. If the problem remains, then replace the printer.
Service:
Go to “ADF paper jam service check” on page 2-67.

4447-20x
Paper jam in the second tray Previous
Description Action
Second tray paper jam Technical Support Center:

Next
Remove the second tray, and check for any jammed media in the paper path.
Remove any jammed media. Do the same for the duplex unit.
Open the ADF/scanner assembly by pressing the latch handle. Remove any Go Back
jammed media in the print zone. Clear the paper path of any obstruction.
Properly set the paper guides of the second tray. Run a test print. From the home
screen, touch > Print Reports > Demonstration Page. If the problem
remains, then remove the second tray from the printer. Run a test print again. If a
jam occurs from the printer, then turn off the printer. Wait for 10 seconds, and turn
on the printer. If the problem remains, then go to “Paper jam in the printer” on
page 2-33. If a paper jam does not occur from the printer, then replace the second
tray.
Service:
Go to “Second tray paper jam service check” on page 2-91.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick
together. Try one or more of the following:
• Check paper condition. Use only new, unwrinkled paper.

• Check paper loading.
– Use the stack height marking on the tray to determine the allowable number of sheets to be
loaded. See “Paper capacities” on page 1-19.
– Load paper with the print side facedown. (If you are not sure which side is the printable side,
see the instructions that came with the paper.)
– Check the loading instructions for your paper or specialty media.
• Remove each page as it is printed.
• Adjust the paper guides to fit the loaded paper.
2-37 Service Manual

Marketing Name
Previous
Error code table
Error code Description Action
181.257 Printhead error Technical Support Center: Next
181.258 POR the printer. Wait for 10 seconds, and turn on the printer. If the
181.259 problem remains, then replace the printer.
Go Back
Service:
Go to “181.25x—Printhead error service check” on page 2-57.
181.513 Ink sense encountered an error Technical Support Center:

that it could not resolve
POR the printer. Wait for 10 seconds, and turn on the printer. If the
Service:
Go to “181.513—Ink sense error service check” on page 2-58.
181.768 MPV home move failed to detect Technical Support Center:

mechanism flag
Service:
Go to “181.768—Flag detection failure (MPV home move)
service check” on page 2-59.
181.769 Prime pump DC motor stalled Technical Support Center:

Service:
Go to “181.769—Prime pump DC motor stalled service check”
on page 2-59.
181.770 PRA home move failed to detect Technical Support Center:

mechanism flag
Service:
Go to “181.770—Flag detection failure (PRA home move)
181.771 A DC motor watchdog failed to Technical Support Center:

be reset
Service:
Go to “181.771—Motor watchdog failure to reset service
check” on page 2-61.
181.1025 Printhead temperature errors Technical Support Center:

181.1026 POR the printer. Wait for 10 seconds, and turn on the printer. If the
181.1028 Service:
181.1029 Go to “181.1025—1030— Printhead temperature errors service
181.1030 check” on page 2-61.

4447-20x
Previous
Error code Description Action
181.1281 Printhead firmware control Technical Support Center:

181.1282 errors
Next
181.1284 Service:
181.1285 Go to “181.1281—1303—Printhead firmware control errors
181.1286 service check” on page 2-62. Go Back
181.1287
181.1288
181.1289
181.1290
181.1291
181.1292
181.1293
181.1294
181.1295
181.1296
181.1297
181.1298
181.1299
181.1300
181.1301
181.1302
181.1303
900.xx Firmware error Technical Support Center:

Service:
Go to “900.xx—Firmware error service check” on page 2-63.
2-39 Service Manual

Marketing Name
Previous
Error message table
Error Control panel message Action
ADF paper load error Paper Load Error Technical Support Center: Next
Make sure the paper is in good condition. See

“Media guidelines” on page 1-27. Load paper
correctly in the ADF input tray. Go Back
Service:
Load paper. If the problem remains, then check the
paper sensor; if the paper sensor is okay, then
check and/or replace the system board. See
“System board removal” on page 4-32.
Cover open Printer Cover Open Technical Support Center:

Close the ADF/scanner assembly properly. Turn off
the printer by unplugging the power cord. Wait for
10 seconds, then turn on the printer. If the problem
Service:
Go to “Cover open service check” on page 2-70.
Ink tank door open Ink Cartridge Access Door Is Technical Support Center:
Open
Inspect the ink tank door for any damage and if it is
dislodged. Close the ink tank door, and check if it
can be properly closed. Turn off the printer by
unplugging the power cord. Wait for 10 seconds,
then turn on the printer. If the problem remains,
Service:
Check the ink tank door sensor flag and spring.
Check the sensor cable for damage, and reseat the
sensor cable. See “Ink tank door open service
Input tray removed Paper Tray Removed Technical Support Center:

Remove the tray, and inspect for any damage.
Check if the tray can close properly. Turn off the
printer by unplugging the power cord. Wait for 10
seconds, then turn on the printer. If the problem
remains, then replace the input tray.
Service:
Go to “Input tray removed service check” on
page 2-77.

4447-20x
Previous
Paper out Out of Paper in Tray [x] Technical Support Center:

Add paper on the paper tray until the stack is full.
Check the paper specifications that are supported
by the printer. See “Media handling” on Next
page 1-19. Turn off the printer by unplugging the
power cord. Wait 10 seconds, then turn on the
printer. If the problem remains, then replace the Go Back
printer.
Service:
Go to “Paper out/paper low service check” on
page 2-81.
ADF cover open ADF Door Open Technical Support Center:

Check if the ADF cover can be closed properly.
Close the ADF cover, and POR the machine. If the
Service:
Go to “ADF cover open service check” on
page 2-65.
Duplex unit missing Duplex Unit Missing Technical Support Center:

Check for any damage on the duplex. If there are
any damage that would result to the duplex unit not
to be inserted properly, then replace the duplex
unit. If there are no damage, then reinsert the
duplex unit; and turn off the printer by unplugging
the power cord. Wait for 10 seconds, then turn on
the printer. If the problem remains, then replace the
printer.
Service:
Check for any damage on the duplex unit and on its
contacts. Be sure that it can be closed properly and
that there are no obstructions. Go to “Duplex unit
missing service check” on page 2-72.
Paper low warning Technical Support Center:

Add paper in the input tray. Be sure that the
inserted paper is supported by the printer. Turn off
10 seconds, then turn on the printer. If the problem
Service:
Go to “Paper out/paper low service check” on
page 2-81.
2-41 Service Manual

Marketing Name
Previous
Printhead stall Technical Support Center:

Turn off the printer by unplugging the power cord.
Open the printzone cover and clear any obstruction
on the carrier path. Turn on the printer. If the Next
Service:
Go Back
Go to the Manufacturing Menu, and run a test
print. From the home screen, touch > Print
Reports > Demonstration Page.
Go to “Printhead stall service check” on
page 2-89.
Printhead recovery warning Printhead Warning Technical Support Center:

Wait for 10 seconds, then turn on the printer. From
the home screen, touch > More
Options > Deep Clean Printhead > Deep Clean
Color and Black. If the problem remains, replace
the printer.
Service:
Go to “Printhead recovery warning service
Cartridge missing Cartridge Missing Technical Support Center:
Cartridge not supported Cartridge Unsupported Be sure that the installed ink cartridges are
supported and genuine Lexmark cartridges. Open
Unable to authenticate Cartridge Error the ink tank door, and check if the cartridges are
cartridge properly installed. Reinsert the cartridges. Turn off
Printing faxes with missing/ 10 seconds, and turn on the printer. If the problem
invalid cartridges remains, then replace the printer.
Service:
Bring the printer up in Manufacturing mode. From
Test, and check if it is set to off.
Ink low behaviors Technical Support Center:
Ink low thresholds Shake the ink cartridges to check if they still
contain ink. Insert the cartridges, and POR the
Ink low message Ink Low printer. If error messages continue to appear, then
replace the cartridges. Be sure that the installed ink
cartridges are supported and genuine Lexmark
cartridges. Turn off the printer by unplugging the
power cord. Wait for 10 seconds, and turn on the
printer. If the problem remains, then replace the
printer.
Service:
Go to “Ink low service check” on page 2-75.

4447-20x
Previous
Licensed ink cartridge shut Replace Cartridge Technical Support Center:

down
Be sure that the installed ink cartridges are
Unlicensed cartridge end of life Cartridge End of Life supported and genuine Lexmark cartridges.
Replace the ink cartridges. Turn off the printer by Next
unplugging the power cord. Wait for 10 seconds,
and turn on the printer. If the problem remains, then
replace the printer. Go Back
Service:
Insert licensed ink cartridges, and run a test print.
Check if the J27 connector is not damaged. Reseat
the cable, and turn on the printer. If the problem
remains, then replace the system board. See
“System board removal” on page 4-32. If this
does not solve the problem, then replace the tank
receiver assembly with inlet. See “Tank receiver
assembly with inlet removal” on page 4-79. If
the problem remains, then replace the printer.
Automatic printhead alignment Alignment Problem Technical Support Center:

error
Wait for 10 seconds, and turn on the printer. Insert
clean white paper in the input tray. From the home
screen, touch > More Options > Deep
Clean Printhead > Deep Clean Color and Black.
Service:
Go to “Alignment problem service check” on
page 2-69.
Duplex (two-sided) printing Technical Support Center:

errors
Check if the media has the correct paper type and
Duplex errors—stand-alone Plain letter or A4-size paper is paper size specifications for duplex printing. Turn
operation required for two-sided printing off the printer by unplugging the power cord. Wait
for 10 seconds, and turn on the printer. Resend the
print job. If the problem remains, then replace the
printer.
Service:
Check the duplex unit for any damages. If problem
remains, then replace the duplex unit. See
“Duplex unit removal” on page 4-11.
2-43 Service Manual

Marketing Name
Previous
Unrecoverable scan error Unrecoverable Scan Error Technical Support Center:

Wait for 10 seconds, and turn on the printer.
Resend the scan job, or try another scan/copy job. Next
Service:
Go Back
Bring the printer up in Manufacturing mode. From
Test > Calibrate ADF scanner. If the problem
remains, go to “Unrecoverable scan error
Fax paper mismatch Paper mismatch Technical Support Center:

Insert media with the correct paper type and paper
size in the tray. If the problem persists, turn off the
seconds, and turn on the printer. Resend the fax
job. If the problem remains, then replace the
printer.
Service:
Replace the system board. See “System board
Phone line busy Fax Error Technical Support Center:
General fax error Fax Error Be sure that the standard analog phone line is
active and the line jack is not damaged. If the
Unable to connect Fax Error problem remains, then replace the printer.
Unsupported paper size for Fax Error

receiving machine
Unsupported fax mode for Fax Error

receiving machine
No answer Fax Error
Phone line error Fax Error
Phone line not connected Fax Error Service:
Phone line connected to Fax Error Replace the system board. See “System board
incorrect jack removal” on page 4-32.
Digital line detected Fax Error
Remote fax error screen Fax Error
Unsupported width Fax Error Technical Support Center:
Unsupported resolution Fax Error Lower the fax resolution to the lowest possible
setting. Resend the fax job. If the problem remains,
Service:
No known problem. Replace the system board.
See “System board removal” on page 4-32.

4447-20x
Previous
Communications link errors Technical Support Center:

(transfer to host)
Be sure that there is a connection from the printer
to the network or PC. Check the USB and Ethernet
cables for proper connection. Reseat the cables. Next
Check if the wireless connection is still working.
Resend the print job. If the problem remains, then
turn off the printer by unplugging the power cord. Go Back
Resend the print job. If the problem remains, then
Service:
Check for any damage on the system board port. If
the problem remains, then replace the system
board. See “System board removal” on
page 4-32.
Memory full Memory Full Technical Support Center:
Insufficient collation area Insufficient Memory to Collate Turn off the printer by unplugging the power cord.
Job Wait for 10 seconds, then turn on the printer.
Resend the print job. If the problem persists, then
reduce the number of print job pages or send print
jobs in batches. If the problem is not solved, then
simplify the print job by reducing graphics and fonts
before resending. If the problem remains, then
Service:
Replace the system board. See “System board
Paper exit tray full Paper Exit Tray Technical Support Center:
Remove paper from the exit tray. Turn off the
seconds, and turn on the printer. Check the exit
tray for any obstruction. Clear any obstruction.
Make sure the paper that is being fed into the
printer is in good condition. See “Media
guidelines” on page 1-27. If the problem remains,
Service:
Go to “Paper exit tray full” on page 2-80.
2-45 Service Manual

Marketing Name
Previous
Attendance messages
User prompts
Next
Error Action
Alignment problem Try one or more of the following:

Go Back
• Load only plain, unmarked paper when aligning the cartridges.
The printer will read any markings on used paper, which could
cause the alignment error message to appear.
• Touch Cancel to clear the message.
Cannot Collate Job Try one or more of the following:

• Touch Continue to print the pages that were saved in the printer
memory, and then collate the remainder of the print job.
• Touch Cancel Printing to cancel the current print job.
Card Access Error Try one or more of the following:

• Remove the memory device, and then reinsert it into the card slot or
USB port.
• Touch OK to clear the message.
Change [Paper source] to Try one or more of the following:

[Custom String] • Select the paper tray with the correct paper size or type.
• Touch Paper Loaded, Continue to continue printing after loading
the correct paper size and paper type in the default paper tray.
• Press to cancel the current job.

[Custom Type Name] • Select the paper tray with the correct paper size or type.

[Size] Paper
• Select the paper tray with the correct paper size or type.

[Size] [Type] Paper

4447-20x
Previous
Error Action
Close Printer The printer is open. Close the printer to clear the message.
Next
Go Back
Communication Error The printer cannot communicate with the request destination. Try one
or more of the following:
• Make sure your printer in the computer and computer are each
connected to the Internet through an Ethernet or wireless
connection.
• Make sure your printer is securely connected to the host computer,
printer server, or other network access point.
Default E-mail Message Try one or more of the following:

• Touch Yes to set the message you entered as the default e-mail
message for the printer.
• Touch No to keep the new message for the current job only.
Defective Printer Memory Contact technical support.

Detected
Digital Line Detected Connect the printer to a standard analog telephone line. If applicable,
connect a digital filter to your telephone line. Touch OK to clear the
message.
For more information, contact your telephone company.
Duplex Unit Missing Try one or more of the following:

• Make sure the duplex unit is properly installed at the back of the
printer to clear the message.
• Cancel the current job.
2-47 Service Manual

Marketing Name
Previous
Error Action
E-mail Server Not Specified Try one or more of the following:

• Touch Continue to return to the previous menu.
• Make sure that the e-mail server has been specified.
• From the home screen, touch > E-mail Setup > SMTP Setup. Next
Enter the SMTP server settings, and then touch OK or Accept to

save each item.
Go Back
• If necessary, make sure that the network to which your printer
connects has an Internet connection. Some e-mail servers may not
require an Internet connection, such as those that are set up in
private networks. For more information on your e-mail account
settings, contact your e-mail provider or your system support
person.
E-mail Transmission Error Try one or more of the following:

• Make sure the printer is connected to an Ethernet or wireless
network before sending an e-mail. The printer supports only one
active network connection (Ethernet or wireless) at a time.
• If necessary, make sure the network is connected to the Internet for
the printer to communicate with the SMTP server. If the printer
cannot connect to the Internet, then contact your system support
person.
• Make sure the SMTP server settings are correct.
Exit Bin Full Remove paper from the exit bin to clear the message.
Failed to Connect The printer cannot detect a dial tone. Check for a dial tone on your
telephone line.
Fax Memory Full Reduce the fax resolution or the number of pages in the fax. Touch
Continue to clear the message.
Fax Mode Unsupported Try one or more of the following:

• Enable Auto Convert Color Faxes to mono Faxes.
• Lower the fax quality.
• Reformat the document on an A-4 or letter-size paper.
Fax Modem Error Turn the printer off and then back on, and then resend the fax.
Fax Name Not Set Up Set up the fax to enter the fax name and number. Touch Continue to
clear the message.

4447-20x
Previous
Error Action
Ink Cartridge Access Door The ink cartridge access door is either open or detached.
Open
• If the ink cartridge access door is open, then close it to clear the
message.
• If the ink cartridge access door is detached; then reattach and close Next
it to clear the message.
- Insert the hinges into place until they click. Make sure the door
is inserted at a 90-degree position.
Go Back
SD/MS
/xD/M
MC
Ink Cartridge End of Life Try one or more of the following:

• Replace the specified ink cartridge.
• Make sure the ink cartridge installed is supported by the printer.
• Touch Continue, and then press to continue printing.
Warning: Continued use of the specified cartridge may damage the
printhead.
• Touch Cancel Printing to cancel the print job.

• Refer to the User’s Guide or visit the Lexmark Support Web Site at
http://support.lexmark.com for a list of supported ink cartridges.
Ink Cartridge Error The printer is unable to authenticate one or more of the installed ink
cartridges. Try one or more of the following:
• Press to cancel the current print job.
• Use only genuine Lexmark ink cartridges.
• Install the specified ink cartridges properly.
• Turn the printer off, wait about 10 seconds, and then turn the printer
back on.
Note: Make sure the printer id not in Sleep mode. Press and hold
for three seconds to turn off the printer.
2-49 Service Manual

Marketing Name
Previous
Error Action
Ink Cartridge Missing Try one or more of the following:

• Install the specified missing cartridge(s).
• If a Cartridge Finder widget has been downloaded to your printer,
then touch Find Ink. The Cartridge Finder solution available in the Next
SmartSolutions menu appears.
• Refer to the User’s Guide or visit the Lexmark Support Web Site at Go Back
Ink Cartridge Unsupported Try one or more of the following:

• Replace the unrecognized ink cartridge with one that is supported
by your printer.
then touch Find Ink.
The Cartridge Finder solution available in the SmartSolutions menu
appears.
Ink Low You may need to replace the specified ink cartridge soon. Try one or
more of the following:
then touch Find Ink. The Cartridge Finder solution available in the
SmartSolutions menu appears.
• Touch OK to clear the message and continue printing.
Note: Depending on your printer settings, you may not be allowed
to continue printing until you replace the specified cartridge.
Load [Paper Source] with Try one or more of the following:

[Custom Type Name] • Select the paper tray with the correct paper size or type.

[Custom String] • Select the paper tray with the correct paper size or type.

[Size] Paper

[Size] [Type] Paper
Memory Device Access Try one or more of the following:

Error
• Remove the memory device, and then reinsert it into the card slot or
USB port.

4447-20x
Previous
Error Action
Network [x] Software Error [x] is the number of the network connection.
• Touch Continue to clear the message.
Next
• Turn the printer off and then back on to reset the printer.
No Answer Try one or more of the following:

• Verify the fax number, and then send the fax again. Go Back
• Schedule to send the fax at a later time.
No E-mail Address The e-mail contact or at least one member of the group you selected
does not have an e-mail address. Try one or more of the following:
• Touch Yes to enter the e-mail address, and then touch Accept
every time you add a recipient.
• Touch Edit the Group to enter the missing e-mail addresses, and
then touch Accept every time you add a recipient.
• Touch Send Anyway to send the e-mail only to the group members
with e-mail addresses.
• Touch No to cancel the e-mail.
Out of Paper in the ADF Load the original document faceup into the ADF, and then touch OK.
Out of Paper in Tray [x] Try one or more of the following:

Paper Tray [x] Detected Try one or more of the following:

• Touch Yes to clear the message.
• Touch Change Settings, and then select the paper size and paper
type of the media loaded. Touch Accept for each selection
Paper Tray [x] Removed Insert the specified paper tray into the printer, or touch OK.
Phone Connected to Connect the telephone cord to the correct jack at the back of the
Incorrect Jack printer, and then touch OK.
Phone Line Busy If the printer is sharing the line with other devices, then make sure
these devices are not in use.
Phone Line Error The printer cannot detect a dial tone. Check for a dial tone on your
telephone line.
Phone Line Not Connected Make sure the printer is connected to a standard analog telephone line,
and then touch OK.
Printer Memory Full The remaining pages will not print. Touch Continue to print the pages
that were saved in the printer memory, and then collate the remainder
of the print job.
Printhead Cannot Move Try one or more of the following:

• Touch OK.
• Remove any obstructions to the printhead inside the printer.
• Close the printer.
Printhead Error There is a problem with the printhead. Contact technical support.
2-51 Service Manual

Marketing Name
Previous
Error Action
Printhead Warning One or more cartridges may have been missing for more than two
hours since the printer was turned on. Clean or Deep Clean the
printhead to restore print quality.
Notes: Next
• Cleaning the printhead nozzles uses ink, so clean them only when
necessary.
• Deep cleaning uses more ink, so try the Clean Printhead option first Go Back
to save ink.
• If the ink levels are too low, then you must replace the ink cartridges
before you can clean the printhead nozzles.
http://support.lexmark.com for more information on how to clean the
printhead nozzles.
Proxy Error Try one or more of the following:

• Touch Set Proxy to enter the proxy settings.
Remote Fax Error The receiving fax machine cannot receive the fax. There may be errors
on the receiving end.
Replace Ink Cartridge Try one or more of the following:

• Replace the unrecognized ink cartridge with one that is supported
by your printer.
• If a Cartridge Finder widget has been downloaded to you printer,
then touch Find Ink.
The Cartridge Finder solution available in the SmartSolutions menu
appears.
Scanned Document Too The scan job exceeds the maximum number of pages. Touch Cancel
Long Job to clear the message and cancel the current scan job.
Scanner ADF Cover Open Try one or more of the following:

• Close the ADF cover to clear the message.
• Press to cancel the current scan job.
Scanner Disabled Try one or more of the following:

• Check the printer software settings or the Administration settings
from the printer to enable the scanner.
Security Certificate Error Try one or more of the following:

• Touch Set Date to check the printer date, and then try to reconnect
to the server.
SmartSolutions Update Try one or more of the following:

Failed
• Make sure your printer and computer are each connected to the
Internet through an Ethernet or wireless connection.
print server, or other network access point.
Standard Network Software Try one or more of the following:

Error
• Turn the printer off and then back on to reset the printer.

4447-20x
Previous
Error Action
Standard USB Port Disabled The printer discards any data received through the USB port. Try one
or more of the following:
• Make sure the USB Buffer setting is not disabled. Next
Unable to Retrieve the Try one or more of the following:

Solution
• Make sure your printer and computer are each connected to the Go Back
Internet through an Ethernet or wireless connection.
print server, or other network access point.
Unrecoverable Fax Error Turn the printer off and then back on, and then resend the fax.
Unrecoverable Scan Error Try one or more of the following:

• Restart your printer.
• Update your printer firmware.
USB Device Not Supported Remove the unrecognized USB device, and replace it with a supported
device.
USB Hub Not Supported Remove the unrecognized USB hub.
2-53 Service Manual

Marketing Name
Previous
Symptoms
Symptom Action
ADF malfunction/ADF will not feed Technical Support Center: Next
Turn off the printer by unplugging the power cord. Wait for 10 seconds, and turn on
the printer. Insert paper in the ADF input tray properly. Resend the scan/copy job. If
the problem remains, then replace the printer. Go Back
Service:
Go to “ADF malfunction/ADF will not feed service check” on page 2-66.
Card reader will not read Technical Support Center:

Check the memory card for the following:
• If it is supported by the printer.
• If it needs an adapter.
• If it is in the correct orientation when installed.
• If it is inserted properly to the card reader slot.
• If it is still working.
the printer. Reinsert the memory card. If the problem remains, then replace the
printer.
Service:
Check the pins on the card reader for any damage. If damaged, then replace the
card reader board. See “Card reader removal” on page 4-40. If the problem
remains, then replace the system board. See “System board removal” on
page 4-32.
Dog ears Technical Support Center:

Check if the media on the tray is placed properly. Check for curls and folds in the
media. Replace the media if necessary. Check if the media inserted matches the
paper type and paper size settings in the printer. If the problem remains, then
Service:
Check the wall rib housing, pick tires, and paper tray for any wear and damage.
Check the paper path for any obstruction.
Double feeds Technical Support Center:

Check if the media on the tray is placed properly. Check for curls and folds in the
media. Replace the media if necessary. Check if the media inserted matches the
paper type and paper size settings in the printer. If the problem remains, then
Service:
Go to “Double feed service check” on page 2-73.
Hang up Technical Support Center:

Turn off the printer for 10 seconds by unplugging the power cord. Remove the
network and fax connections, and any attached memory cards. Turn on the printer.
Service:
Go to “Hang up service check” on page 2-75.

4447-20x
Previous
Symptom Action
Ink tank will not eject Technical Support Center:

Press the release tab. If the ink tank will not eject; then push the ink tank in and,
press the release tab again. If the ink tank will still not eject; then press the release
button while manually pulling the ink tank by holding the ink tank handle. If the Next
Service:
Go Back
Check for obvious damage on the ink tank. If there is none, then replace the tank
receiver assembly with inlet. See “Tank receiver assembly with inlet removal”
on page 4-79.
No display Technical Support Center:

Check the following conditions:
• The electrical outlet is not damaged.
• The power cord and power supply are properly installed to the printer.
Service:
Go to “No display service check” on page 2-78.
No network Technical Support Center:

the printer. Check the network cable connection for proper installation. Refer to the
User’s Guide or visit the Lexmark Support Web Site at http://support.lexmark.com
on how to set up the printer on a network. If the problem remains, then replace the
printer.
Service:
Go to “No network service check” on page 2-78.
No power Technical Support Center:

Check the power cord for proper installation, and make sure that the power source
is active. Be sure that the power supply is properly installed to the printer. Turn off
the printer by unplugging the power cord. Wait for 10 seconds, and turn on the
printer. If the problem remains, then replace the printer.
Service:
Go to “No power service check” on page 2-79.
Second tray not detected Technical Support Center:

the printer. Check if the printer is seated properly on top of the second tray.
Remove the printer from the second tray, and check the tray for any visible
damage. Reinstall the second tray to the printer. If the problem remains, then
Service:
Go to “Second tray not detected service check” on page 2-92.
2-55 Service Manual

Marketing Name
Previous
Symptom Action
Second tray out of paper Technical Support Center:

Remove the tray insert of the second tray, and check the number of sheets in it. Try
adding more paper in the tray insert until it reaches the stack height limit. Check if
the tray insert can be properly inserted into the tray base. Clear the paper path of Next
any obstruction.
the printer. If the problem remains, then remove the second tray from the Go Back
printer.POR the printer again, and run a test print. From the home screen,
Reinstall the second tray to the printer. POR the printer. If the problem remains,
then replace the second tray.
Service:
Go to “Second tray out of paper service check” on page 2-92.
WiFi not connected Technical Support Center:

the printer. Check if the WiFi router is active. Check if the WiFi setup is correct.
Check if it can detect WiFi hotspots, and search for a network. If the problem
Service:
Replace the wireless card. See “Wireless card removal” on page 4-38. If the
problem remains, then replace the system board. See “System board removal”
on page 4-32.

4447-20x
Previous
Service checks
Warning: Turn off the printer before disconnecting cable connectors to avoid damage.
181.25x—Printhead error service check Next
Step Check Yes No Go Back
Wait for 10 seconds, and turn on the printer. Run a
test print. From the home screen,
Page.
card. Reseat the J20, J19, and J20 cables; and
check for any damage. • If the cables are
damaged, then
Are the cables properly connected and free replace the
from any damage? printhead carrier
cables. See
“Cable parts
packet” on
page 7-8.
are damaged, then
go to step 8.
3 Check the J1, J2, and J3 cables and connectors for Go to step 4. Do any of the
proper connection and any damage. Reseat the following:
cables.
Are the cables and connectors properly damaged, then
connected and free from any damage? replace the
printhead carrier
cables. See
“Cable parts
packet” on
page 7-8.
are damaged, then
go to step 6.
4 Check the cables connecting the printhead to the Go to step 5. Do any of the
carrier card for proper connection and any damage. following:
Are the printhead cables properly connected to • If the cables are
the carrier card and free from any damage? damaged, then go
to step 5.
are damaged, then
go to step 6.

on page 4-73.
2-57 Service Manual

Marketing Name
Previous
Step Check Yes No
Go Back
181.513—Ink sense error service check
Step Check Yes No
Page.
2 Reinstall the ink cartridges. See “Ink tank Go to step 3. Problem resolved
removal” on page 4-5. Make sure the cartridges
have enough ink inside.
3 Replace the ink cartridges. “Ink tank removal” on Go to step 4. Problem resolved
page 4-5.
4 Check the J68 connector and cable on the system Go to step 5. Problem resolved
board for any damage. Check the other end of the
cable on the tank receiver assembly. Reseat the
cable on both ends.
5 Replace the ink level sense cables. Go to step 6. Problem resolved

7 Replace the ink tank receiver assembly with inlet. Go to step 8. Problem resolved
See “Tank receiver assembly with inlet
8 Check the tubes going to the MPV for proper Go to step 9. Problem resolved
connection and damage.

4447-20x
Previous
Step Check Yes No
181.768—Flag detection failure (MPV home move) service check Go Back
Step Check Yes No
Page.
2 Check the J32 and J19 connectors on the system Go to step 3. Go to step 5.
board for proper connection. Reseat the J32 and
J19 cables; and check for any damage.
Are the cables properly connected and free
from any damage?
3 Check if the MPV initializes during POST. Go to step 4. Go to step 5.

Does the MPV initialize during POST?
181.769—Prime pump DC motor stalled service check
Step Check Yes No
Page.
2-59 Service Manual

Marketing Name
Previous
Step Check Yes No
2 Check the J9 and J21 connectors on the system Go to step 3. Do any of the
board for proper connection. Reseat the J9 and J21 following:
cables; and check for any damage. Next
Are the cables and connectors free from damaged, then go
damage? to step 5.
are damaged, then
go to step 4.
3 Check if the pump motor initializes during POST. Go to step 4. Go to step 5.

Does the pump motor initialize during POST?
181.770—Flag detection failure (PRA home move) service check
Step Check Yes No
1 Check the J6 and J46 connectors on the system board for Go to step 2. Go to step 6.
proper connection. Reseat the J6 and J46 cables, and
check for any damage.
2 Turn off the printer. Visually check the Pressure Release Go to step 3. Go to step 6.
Arm (PRA) lift for any damage. Manually turn the gear
clockwise until it lifts the pressure arms, and it goes back
to its original position.
Can the gear turn 360 degrees?
3 Check the PRA sensor and flag for any damage. Go to step 4. Go to step 6.
Are the PRA sensor and flag free from any damage?
4 Check if the PRA assembly will initialize during POST. Go to step 5. Go to step 6.
Does the PRA assembly initialize during POST?
5 Replace the system board. See “System board removal” Go to step 6. Problem
6 Replace the print engine assembly. See “Print engine Replace the Replace the
assembly removal” on page 4-84. printer. printer.

4447-20x
181.771—Motor watchdog failure to reset service check Previous
Step Check Yes No
1 Turn off the printer by unplugging the power cord. Wait for Go to step 2. Problem Next
10 seconds, and turn on the printer. Run a test print. From resolved
the home screen, touch > Print
Go Back
2 Check all the cable connections on the system card. Go to step 3. Go to step 6.
Reseat all the cables.
Are the cables properly connected and free from any
damage?
3 Check all the motors and their corresponding cables for Go to step 4. Go to step 6.
any damage.
Are the motor cables free from any damage?
4 Replace the ADF/scanner assembly. See “ADF/Scanner Go to step 5. Problem


181.1025—1030— Printhead temperature errors service check
Step Check Yes No
Page.
card. Reseat the J20, J19, and J20 cables; and
check for any damage. • If the cables are
damaged, then go
Are the cables properly connected and free to step 7.
from any damage? • If the connectors
are damaged, then
go to step 8.
2-61 Service Manual

Marketing Name
Previous
Step Check Yes No
3 Check the J1, J2, and J3 cables and connectors for Go to step 4. Do any of the
proper connection and any damage. Reseat the following:
cables. Next
Are the cables and connectors properly damaged, then go
connected and free from any damage? to step 7.
are damaged, then
go to 6.
4 Check the cables connecting the printhead to the Go to step 5. Do any of the
carrier card for proper connection and any damage. following:
Are the printhead cables properly connected to • If the cables are
the carrier card and free from any damage? damaged, then go
to step 5.
are damaged, then
go to step 6.

on page 4-73.
181.1281—1303—Printhead firmware control errors service check
Step Check Yes No
Resend the scan/copy job.
2 Check the J18, J19, and J20 cables and connectors Go to step 3. Do any of the
on the system board for proper connection to the following:
carrier card. Also check them for damage. Reseat
the J18, J19, and J20 cables. • If the cables are
damaged, then go
Are the cables and connectors free from to step 6.
damage? • If connectors are
damaged, then go
to step 5.

4447-20x
Previous
Step Check Yes No
damaged, then go
Are the cables and connectors free from to step 6.
damage?
are damaged, then
go to step 5.

on page 4-73.
page 4-79.
900.xx—Firmware error service check
Step Check Yes No
1 Disconnect the USB, network, and fax cables from Go to step 2. Problem resolved
the system board. Turn off the printer by unplugging
the power cord. Wait for 10 seconds, and turn on
the printer.
2 Check all the cables on the system card for proper Go to step 3. Reseat all cables.
connection.
Are all the cables properly connected?
3 Check the J28 cable and connector for proper Go to step 4. Go to step 6.
connection and any damage.
Is the J28 properly connected and free from any
damage?
2-63 Service Manual

Marketing Name
Previous
Step Check Yes No
4 Disable the ADF/scanner assembly. Do any of the Go to step 5. Problem resolved

following:
• Boot the printer with the tank door and ADF Next
door opened, and the duplex unit removed. A
printer message will prompt the user to close
the tank door and ADF door. Close all the
doors, and install the duplex unit. Go Back
• Disconnect the J45, J47, J28, J22, and J30
cables to physically disable the ADF/scanner
assembly.
Page.

page 4-49.

9 Replace the control panel assembly. See “Control Go to step 10. Problem resolved
panel assembly removal” on page 4-35.
Page.
10 Replace the card reader. See “Card reader Go to step 11. Problem resolved
Page.

4447-20x
ADF cover open service check Previous
Step Check Yes No
1 Check if the ADF door can close properly. Check if Go to step 2. Reinstall the ADF door. Next
the motors will initialize every time the ADF door is See “ADF door
closed. removal” on
page 4-23.
Can the ADF door close properly? Go Back
2 Turn off the printer by unplugging the power cord. Go to step 3. Problem resolved.
Resend the scan/copy job again.
3 Check if the ADF door sensor flag swings back Go to step 4. Go to step 6.
when hit, and is free from damage.
Is the ADF sensor flag free from damage?
4 Check if all the cables on the interconnect card are Go to step 5. Do any of the following:
properly connected and are free from any damage.
Reseat the cables. • If the cables are
damaged, then go
Check if the J30 and J22 cables are properly to step 6.
connected to the system card and are free from any • If the interconnect
damage. Reseat the cables. card is damaged,
Are the cables free from any damage? then go to step 7.
5 Replace the ADF door assembly. See “ADF door Go to step 6. Problem resolved


page 4-49.
2-65 Service Manual

Marketing Name
ADF malfunction/ADF will not feed service check Previous
Step Check Yes No
1 Check if the ADF pick assembly is not worn out and Go to step 8. Go to step 2. Next
free from any damage. Check if the separation pad
is correctly installed.
Is the ADF pick assembly worn and damaged? Go Back
2 Open the ADF cover, and check if the paper Go to step 3. Reinstall the ADF pick
stopper can swing freely. assembly, and make
sure that the paper
Is the paper stopper free from any damage? stopper is positioned
correctly. See “ADF
pick assembly and
separation pad
removal” on
page 4-16.
3 Check if the ADF door can close properly. Go to step 4. Go to step 9.

Can the ADF door close properly?
4 Check if the motors will initialize every time the ADF Go to step 5. Go to step 10.
door is closed.
Manually trigger the ADF door sensor, and check if
the motor will initialize.
Does the motor initialize every time the ADF
door sensor is triggered?
5 Check if the motors will initialize every time a paper Go to step 6. Go to step 10.
is inserted in the ADF input tray.
Check if the ADF paper load sensor is free from any
damage and can swing back every time it is
triggered.
Is the ADF paper load sensor free from any
damage?
6 Check if the ADF pick assembly can go down to its Go to step 7. Go to step 10.
pick position when picking media.
Does the ADF pick assembly go down to its pick
position when picking media?
7 Check the cables on the interconnect card for any Go to step 8. Do any of the
damage and for proper installation.Reseat the following:
cables. Check for any damage on the interconnect
card. • If the cables are
damaged, then go
Are the cables and interconnect card free from to step 10.
any damage? • If the interconnect
card, then go to
step 11.
8 Replace the ADF pick assembly and separation Go to step 9. Problem resolved
pad. See “ADF pick assembly and separation
pad removal” on page 4-16.
9 Replace the ADF door. See “ADF door removal” Go to step 10. Problem resolved
on page 4-23.

4447-20x
Previous
Step Check Yes No
Go Back
ADF paper jam service check
Step Check Yes No
1 Turn off the printer by unplugging the power cord. Wait for Go to step 2. Problem
10 seconds, and turn on the printer. resolved
2 Check if the media is supported by the scanner assembly. Go to step 3. Replace the
Check it for any damage. media. See
“Media input
Is the media supported by the scanner assembly and type
free from any damage? specifications”
on page 1-20
and “Media
input sizes
specifications”
on page 1-20.
3 Check the following: Lessen the Go to step 4.

paper in the
• If the media does not exceed the ADF paper input tray.
capacity.
• If the media is inserted properly on the ADF input tray.
• If the ADF exit tray is not full. Clear the ADF exit tray.
Does the media exceed the stack limit?
4 Check if the ADF paper present and the ADF paper path Go to step 5. Go to step 13.
sensor flags are free from damage, and will actuate every
time they are hit.
Are the sensors free from any damage?
5 Check if the ADF pick motor initializes every time the ADF Go to step 6. Go to step 9.
paper present sensor is triggered.
Does the ADF motor initialize when the sensor is
triggered?
6 Check the ADF pick assembly and separation pad for Go to step 11. Go to step 7.
wear and contamination.
Are the ADF pick assembly and friction pad dirty or
contaminated?
7 Check if the ADF pick assembly moves down during Go to step 8. Go to step 13.
paper pick.
Does the ADF pick assembly move down during
paper pick?
2-67 Service Manual

Marketing Name
Previous
Step Check Yes No
8 Check if the ADF door can close properly. Go to step 9. Replace the ADF
door. See “ADF
Does the ADF door close properly? door removal” Next
on page 4-23.
9 Check the interconnect card and all cables on it for any Go to step 10. Do any of the
damage. Reseat all cables. following: Go Back
Are the interconnect card and cables free from any • If the cables
damage? are
damaged,
then go to
step 13.
• If the
interconnect
card is
damaged,
then go to
step 14.
10 Check the J30 and J22 cables if they are properly Go to step 11. Go to step 14.
connected to the system board and, are free from any
damage.
Are the J30 and J22 cables properly connected, and
are free from any damage?
11 Replace the ADF pick assembly. See “ADF pick Go to step 12. Problem
assembly and separation pad removal” on page 4-16. resolved
14 Replace the midframe cover assembly. See “Midframe Replace the Problem
cover removal” on page 4-50. printer. resolved

4447-20x
Alignment problem service check Previous
Step Check Yes No
1 Turn off the printer by unplugging the power cord. Wait for Go to step 2. Problem resolved Next
10 seconds, and turn on the printer.
Align the printer. Do either of the following:
Go Back
• Bring the printer up in Manufacturing mode. From the
home screen, touch > Manufacturing Test >
Align Printer.
• From the home screen, touch > More
2 Check the following conditions for the alignment sensor: Go to step 3. Reseat the
alignment sensor
• Proper installation to the carrier assembly. to the carrier
• Contamination with ink mist. card. See
• Connection to the carrier card. “Alignment
Is the alignment sensor properly connected? sensor
removal” on
page 4-57.
3 Check the carrier card for any damage. Go to step 4. Go to step 6.

Is the carrier card free from any damage?
4 Check the encoder strip for any contamination. Clean it Go to step 5. Problem resolved
with a piece of cloth.
5 Replace the alignment sensor. See “Alignment sensor Go to step 6. Problem resolved
2-69 Service Manual

Marketing Name
Cartridge missing/cartridge unsupported service check Previous
Step Check Yes No
1 Check if the ink cartridges are properly installed. Go to step 2. Clean the Next
Reinsert the ink cartridges. Check for any damage or terminals with a
contamination on the cartridge terminals and contacts. piece of cloth.
Are cartridges and terminals free from any damage Go Back
and contamination?
2 Turn off the printer by unplugging the power cord. Wait Go to step 3. Problem resolved
for 10 seconds, and turn on the printer.
Resend the print job.
3 Bring the printer up to the Manufacturing Mode. Go to Go to step 4. Set

Manufacturing Test, and check if it is set to off. Manufacturing
Test to off.
Is the Manufacturing Test set to off?
4 Check the cable connecting the ink tank sense card on Go to step 5. Replace the J27
the tank receiver to the J27 connector on the system cable. See “Cable
board for any damage. Reseat the cable on both ends. parts packet” on
page 7-8.
Is the cable free from any damage?
5 Replace the tank receiver assembly with inlet. See Go to step 6. Problem resolved
“Tank receiver assembly with inlet removal” on
page 4-79.
Cover open service check
Step Check Yes No
1 Check if the ADF/scanner assembly can close Go to step 2. Reseat the whole
properly. Check the cover sensor flag for any ADF/scanner
damage. assembly. See “ADF/
Scanner assembly
Can the ADF/scanner assembly close properly removal” on
with the cover sensor flag free from damage? page 4-42.
2 Check if the cover sensor flag swings back when Go to step 5. Go to step 3.
hit, and is free from damage.
Is the cover sensor flag damaged?
3 POR the printer, and bring it up to Manufacturing Go to step 4. Go to step 5.

Mode. From the home screen, touch
> Manufacturing test > Cover and door
sensor tests > Printzone cover sensor.
Does the status on the screen change every
time the sensor flag is hit?

4447-20x
Previous
Step Check Yes No
4 Reseat the J1 cable on the interconnect card, and Go to step 6. Go to step 5.

check it for any damage.
Check if the J30 and J22 cables are properly Next
connected to the system board. Check them for any
damage. Reseat the cables.
Are the cables free from damage? Go Back

Duplex paper jam service check
Step Check Yes No
1 Check the leading edge of the paper for any damage. Go to step 2. Clear the paper path
Check for any obstruction in the paper path. from any
obstruction.
Is the leading edge of the paper free from any
damage?
2 Remove the tray assembly, and check the following Go to step 3. Do any of the
conditions for the paper: following:
• If it is within the stack limit. • Refer to the
• If it is within the paper specifications that is paper
acceptable by the duplex unit. specifications.
• If it has any defects like curls and folds. See “Media
input type
• If it is properly placed on the tray. specifications”
Is the paper within specifications and free from on page 1-20
any defects? and “Media
input sizes
specifications”
on page 1-20.
• If defects are
found, then
replace the
paper.
• If the paper is
beyond the stack
limit, then lessen
the paper in the
tray.
3 Check the following: Go to step 4. Go to step 7.

• If there are any damage on the duplex rollers.
• If there are any damage on the duplex flaps.
• If the duplex unit is properly inserted.
Is the duplex unit free from any damage?
2-71 Service Manual

Marketing Name
Previous
Step Check Yes No
4 Turn off the printer by unplugging the power cord. Go to step 5. Go to step 8.
Visually check the Pressure Release Arm (PRA) lift for
any damage. Manually turn the gear clockwise until it Next
lifts the pressure arms, and it goes back to its original
position.
Can the gear turn 360 degrees?
Go Back
5 Check the pressure arm and pressure arm roll for any Go to step 6 Go to step 8.
damage.
Is the pressure arm assembly free from any
damage?
6 Check if the PRA assembly will initialize during POST. Go to step 7. Go to step 8.
Does the PRA assembly initialize during POST?
7 Replace the duplex unit. See “Duplex unit removal” Go to step 8. Problem resolved
on page 4-11.
Duplex unit missing service check
Step Check Yes No
1 Check the duplex unit for any damage. Go to step 2. Go to step 3.

2 Check the following conditions on the duplex unit: Go to step 4. Go to step 5.

• Voltage between the duplex terminals is +3V.
• Metal contacts on the duplex unit is in contact with
the terminals.
• Duplex terminals are not bent or damaged.
Reseat the J31 cable on the system card.
Are the terminals free from any damage and reads
+3V?
3 Replace the duplex unit. See “Duplex unit removal” on Go to step 4. Problem resolved
page 4-11.

4447-20x
Double feed service check Previous
Step Check Yes No
1 Check the wall rib housing for wear, contamination and Go to step 2. Go to step 5. Next
damage.
Is the wall rib housing dirty, damaged, or worn?
Go Back
2 Check the input tray paper dam for wear and damage. Go to step 3. Go to step 6.
Is the input tray paper dam free from wear and
damage?
3 Check if the pick assembly can go down to its pick position Go to step 4. Go to step 8.
every time a tray is inserted.
Remove the tray, and manually trigger the pick assembly to
go down by pushing the lever.
Is the pick assembly able to go down to its pick
position when triggered?
4 Check the pick tires for wear, contamination, and damage. Go to step 7. Go to step 5.
Are the pick tires dirty, damaged, or worn?
5 Replace the wall rib housing. See “Wall rib housing Go to step 6. Problem
6 Replace the input tray. See “Input tray removal” on Go to step 7. Problem
page 4-8. resolved
7 Replace the pick tires. See “Pick tires removal” on Go to step 8. Problem
page 4-13. resolved
Failure to prime service check
Step Check Yes No
1 Bring the printer up in Manufacturing mode. From the Go to step 2. Problem resolved
Test > Initial prime sequence.
2 Check the Back Pressure Device (BPD) if there is ink in Go to step 3. Go to step 8.
the chambers. Check the BPD for any damage, holes,
and punctures.
Is the BPD free from any damage and is ink present
in the chambers?
2-73 Service Manual

Marketing Name
Previous
Step Check Yes No
3 Check the connection of the tubes on both the IPV and Go to step 4. Connect the tubes
MPV sides. Check the connection of the tubes to the properly.
manifold junction. Make sure that all the tubes are Next
connected properly, and penetrate the black neoprene
tubes by about 6 mm.
Are the tubes connected properly?
Go Back
4 Check the tubes for any damage, holes, and punctures. Go to step 5. Do any of the
following:
Are the tubes free from any damage, holes, and
punctures? • If the tubes on
the IPV side
are damaged,
then go to step
8.
• If the tubes on
the MPV side
are damaged,
then go to step
10.
5 Check if the IPV and MPV will initialize during POST. Go to step 6. Do any of the
Manually turn the IPV and MPV to check if they are following:
damaged.
• If the IPV is
Are the valves damaged? damaged, then
go to step 7.
• If the MPV is
damaged, then
go to step 10.
6 Check the pump motor for any damage. Check if it spins Go to step 7. Go to step 9.
during POST.
Is the pump motor free from any damage?
page 4-79.

4447-20x
Hang up service check Previous
Step Check Yes No
1 Turn off the printer by unplugging the power cord. Wait for Go to step 2. Problem resolved Next
10 seconds, and turn on the printer.
Go Back
2 Check if the J1 and J57 cables on the card reader board Go to step 3. Reseat the J1
are properly connected. and J57 cables
on the card
Are the cables properly connected? reader.
3 Check if the control panel assembly is connected to the Go to step 4. Reseat the J42
J42 connector on the card reader board. cable connector.
Is the control panel assembly connected to the J42
connector on the card reader board?
4 Replace the card reader board. See “Card reader Go to step 5. Problem resolved
5 Replace the control panel assembly. See “Control panel Go to step 6. Problem resolved
assembly removal” on page 4-35.
Ink low service check
Step Check Yes No
1 Turn off the printer by unplugging the power cord. Wait Go to step 2. Problem resolved
for 10 seconds, and turn on the printer.
2 Verify if there is enough ink in the cartridges. Go to step 3. Replace the ink
cartridges. See
Is there enough ink in the cartridges? “Ink tank removal”
on page 4-5.
3 Check the BPD if there is ink in the chambers. Check Go to step 4. Go to step 7.
the BPD for any damage, holes, and punctures.
Is the BPD free from any damage and is in ink
present in the chambers?
4 Check the J68 cable for damage and proper Go to step 5. Replace the J68
connection. Reseat the J68 cable. cable.
Is the J68 cable free from any damage?
5 Bring the printer up in Manufacturing mode. Choose Go to step 6. Go to step 6.

Manufacturing Test > Initial prime sequence.
Does the initial prime run correctly?
2-75 Service Manual

Marketing Name
Previous
Step Check Yes No
page 4-79. Next
Go Back
Ink tank door open service check
Step Check Yes No
1 Check if the ink tank door has not been dislodged and can Go to step 2. Reseat the ink
close properly. tank door. See
“Ink tank door
Is the ink tank door seated properly? removal” on
page 4-6.
2 Check if the ink tank door sensor flag swings back when Go to step 3. Go to step 4.
pressed, and is free from damage.
Check the spring if it is properly connected.
POR the printer, and bring it up to Manufacturing Mode.
From the home screen, touch > Manufacturing
Test > Cover and door sensor tests > Supplies cover
sensor. Check if the sensor status changes after pressing
the sensor flag.
Does the status on the screen change every time the
ink tank door sensor flag is hit?
3 Check the sensor cable if it is properly connected to the Go to step 5. Replace the
sensor and system board. Check the sensor cable for any sensor cable.
damage. Reseat the sensor cable.
Is the sensor cable free from damage?
4 Replace the tank receiver assembly with inlet. See “Tank Go to step 5. Problem
receiver assembly with inlet removal” on page 4-79. resolved

4447-20x
Input tray removed service check Previous
Step Check Yes No
1 Reinstall the input tray. See “Input tray removal” on Go to step 2. Problem Next
page 4-8. resolved
Go Back
10 seconds, and turn on the printer. Run a test print. From resolved
the home screen, touch > Print
3 Remove the input tray. Check if there are any obstruction Go to step 4. Clear the
on the tray path that prevents it from being properly obstruction.
inserted.
Is the tray path free from any obstruction?
4 Check the input tray for any damage. Go to step 5. Go to step 7.

Is the input tray free from any damage?
5 Check if the pick assembly can go down to its pick position Go to step 6. Go to step 9.
every time a tray is inserted. Remove the tray, and
manually trigger the pick assembly by pushing down the
lever at the right side of the pick assembly.
Can the pick assembly go down to its pick position
when triggered?
6 Check the pick assembly for any damage. Run a test print. Go to step 7. Go to step 9.
Reports > Demonstration Page. Check if the pick roll will
actually spin. Extend the paper tray assembly, and use a
flashlight to check if the pick roll would actually spin during
paper pick.
Is the pick assembly free from any damage, and can
initiate a pick?
7 Replace the input tray. Go to step 8. Problem

resolved
2-77 Service Manual

Marketing Name
No display service check Previous
Step Check Yes No
1 Check if the printer motors initialize during POST. Check if Go to step 2. Go to “No Next
the system board and power supply LEDs light up. power service
check” on
Do the printer motors initialize during POST? page 2-79.
Go Back
2 Check the J14 connector on the system card. Reseat the Go to step 3. Go to step 5.
J14 cable. Check for any damage on the J14 cable.
3 Replace the card reader board. See “Card reader Go to step 4. Problem
4 Replace the control panel assembly. See “Control panel Replace the Problem
assembly removal” on page 4-35. system board. resolved
See “System
Does the problem remain? board
removal” on
page 4-32.
No network service check
Step Check Yes No
1 Check the network port on the system board for any Go to step 2. Go to step 4.
damage. Make sure that the LAN cables are
working properly.
Is the network port free from damage?
2 Check the J37 USB cable on the system board for Go to step 3. Reseat the J37 USB
proper connection. cable.
Is the J37 USB cable properly connected?
3 Check the wireless card for any damage and for Go to step 4. Go to step 5.
proper connection.
Is the wireless card free from damage?
5 Replace the wireless card. See “Wireless card Go to step 5. Replace the printer.

4447-20x
No power service check Previous
Step Check Yes No
1 Make sure that the voltage between the power Go to step 2. Go to step 6. Next
supply terminals read 32V. Check if the LED lights
up if plugged into a power source.
Does the power supply LED light up? Go Back
2 Check the printer power terminals for any bends Go to step 3. Go to step 8.
and damages that prevent them to have proper
contact with the power supply.
Are the printer terminals free from any damage?
3 Check the continuity between the terminals and the Go to step 4. Go to step 8.
J7 connector on the system board using a
multimeter.
Is there continuity between the terminals and
the J7 connector?
4 Check if the LED on the system card lights up. Go to step 5. Go to step 7.
Does the LED on the system card light up?
5 Check if there are any short circuits on the system Go to step 6. Go to step 7.
board. Disconnect all cable connectors from the
system board except for the J7, J57 and J14
cables. Turn on the printer. Check all the other
cables for any damage.
Does the control panel display anything?
6 Replace the power supply. See “Power supply Go to step 7. Problem resolved
8 Replace the print engine assembly. There may be a Replace the Problem resolved
possible ground on the cables. See “Print engine printer.
assembly removal” on page 4-84.
2-79 Service Manual

Marketing Name
Paper exit tray full Previous
Step Check Yes No
1 Remove paper from the exit tray. Make sure the exit tray Go to step 2. Problem Next
sensor is free from any obstruction. Clear any obstruction. resolved
Go Back
10 seconds, and turn on the printer. Run the print/scan/copy resolved
job again.
3 Check the J71 and J72 cables on the system board for Go to step 4. Replace the
proper connection and damage. Reseat the cables. printer.
Are the cables properly connected and free from
damage?
4 Check the exit tray sensor if it is dislodged. Reseat the Go to step 5. Problem
sensor. resolved

4447-20x
Paper out/paper low service check Previous
Step Check Yes No
1 Check if the pick assembly can go down to its pick position Go to step 2. Go to step 4. Next
every time a tray is inserted.
Remove the tray, and manually trigger the pick assembly to
go down by pushing the lever. Go Back
2 Check if the paper out and paper low sensors are free from Go to step 3. Go to step 4
any damage and contamination.
Are the sensors free from any damage and
contamination?
3 Check the J3 cable on the system card if it is properly Go to step 4. Go to step 5.

connected and is free from any damage. Reseat the J3
cable.
5 Replace the system board. See “System board removal” Replace the Problem
on page 4-32. printer. resolved
Printer paper jam (EOF sensor not cleared) service check
Step Check Yes No
1 Check the leading edge of the paper for any Go to step 2. Clear the paper path
damage. Check for any obstruction in the paper for any obstruction.
path.
damage?
• If it is within the stack limit. • Refer to the paper
• If it is within the specifications. specifications. See
• If it has any defects like curls and folds. “Media input type
specifications”
• If it is properly placed on the tray. on page 1-20 and
Is the paper within specifications and free from “Media input
any defects? sizes
specifications”
on page 1-20.
• If defects are
found, then replace
the paper.
• If the paper is
beyond the stack
limit, then lessen
the paper in the
tray.
2-81 Service Manual

Marketing Name
Previous
Step Check Yes No
3 Check the J26 connector for proper connection. Go to step 4. Go to step 11.
Reseat the J26 cable. Check the EOF sensor for
any mechanical damage. Next
Is the EOF sensor free from any damage?
4 Remove the duplex unit. See “Duplex unit Go to step 5. Go to step 11.
Go Back
removal” on page 4-11. Check the staging sensor
flag for any mechanical damage. Check the J34
cable and connector on the system board for proper
connection. Reseat the J34 cable.
Is the staging sensor flag free from any
damage?
5 Check the J35 cable and connector on the system Go to step 6. Go to step 11.
board for proper connection and any damage.
Reseat the J35 cable.
Is the J35 cable and connector free from any
damage?
6 Check the following: Go to step 7. Replace the duplex

unit. See “Duplex unit
• If there are any damage on the duplex rollers. removal” on
• If there are any damage on the duplex flaps. page 4-11.
7 Check the feed assist rollers for wear and Go to step 8. Do any of the
contamination. Check the paper for skid marks, following:
which could be possible roller slips during picking.
• Clean the rollers.
Are the feed assist rollers free from wear and • Go to step 11.
contamination?
8 Check the pressure arm and pressure arm roll for Go to step 9. Go to step 11.
any damage.
Is the pressure arm assembly free from any
damage?
9 Check if the feed rollers initialize during POST. Go to step 10. Go to step 11.
Do the feed rollers initialize during POST?

4447-20x
Printer paper jam (fails to reach the EOF sensor) service check Previous
Step Check Yes No
1 Check the leading edge of the paper for any Go to step 2. Clear the paper path Next
path.
Is the leading edge of the paper free from any Go Back
damage?
2 Remove the input tray, and check the following Go to step 3. Do any of the
specifications”
• If it is properly placed in the input tray. on page 1-20 and
any defects? sizes
specifications”
on page 1-20.
• If defects are
found, then replace
the paper.
• If the paper is
beyond the stack
limit, then lessen
the paper in the
input tray.
3 Check the pick tires for wear, contamination, and Go to step 10. Go to step 4.
damage.
Are the pick tires contaminated, damaged, or
worn?
damage?
any mechanical damage.
6 Check the following: Go to step 7. Go to step 12.

• If there are any damage on the duplex rollers.
• If there are any damage on the duplex flaps.
7 Check the feed assist rollers for wear and Do any of the Go to step 8.
• Clean the
Are the feed assist rollers worn or damaged? rollers.
• Go to step
15.
2-83 Service Manual

Marketing Name
Previous
Step Check Yes No
8 Check the wall rib housing for wear, contamination, Go to step 9. Go to step 13.
and damage.
Is the wall rib housing dirty, damaged, or worn? Next
9 Check if the pick assembly can go down to its pick Go to step 10. Go to step 15.
position every time an input tray is inserted.
Go Back
Remove the input tray, and manually trigger the
pick assembly to go down by pushing the lever.
10 Replace the pick tires. See “Pick tires removal” Go to step 11. Problem resolved
on page 4-13.
11 Replace the input tray. See “Input tray removal” Go to step 12. Problem resolved
on page 4-8.
12 Replace the duplex unit. See “Duplex unit Go to step 13. Problem resolved
13 Replace the wall rib housing. See “Wall rib Go to step 14. Problem resolved
housing removal” on page 4-12.

4447-20x
Printer paper jam (fails to pick) service check Previous
Step Check Yes No
1 Check the leading edge of the paper for any Go to step 2. Clear the paper path Next
path.
Is the leading edge of the paper free from any Go Back
damage?
specifications”
• If it is properly placed on the tray. on page 1-20 and
any defects? sizes
specifications”
on page 1-20.
• If defects are
found, then replace
the paper.
• If the paper is
beyond the stack
limit, then lessen
the paper in the
tray.
3 Check the pick tires for wear, contamination, and Go to step 7. Go to step 4.
damage.
Are the pick tires dirty, damaged, or worn?
4 Check the J29 cable and connector on the system Go to step 5. Go to step 11.
board for proper connection and damage. Reseat
the J29 cable, and run a test print. From the home
screen, touch > Print
Is the J29 connector free from any damage?
5 Check if the pick assembly can go down to its pick Go to step 6. Go to step 11.
position every time a tray is inserted. Remove the
tray, and manually trigger the pick assembly by
pushing down the lever.
Can the pick assembly go down to its pick
6 Check the pick assembly for any damage. Run a Go to step 7. Go to step 11.
Page. Check if the pick roll will actually spin. Extend
the paper tray assembly, and use a flashlight to
check if the pick roll would actually spin during
paper pick.
Is the pick assembly free from any damage, and
can initiate a pick?
2-85 Service Manual

Marketing Name
Previous
Step Check Yes No
on page 4-13.
8 Replace the wall rib housing. See “Wall rib Go to step 9. Problem resolved
housing removal” on page 4-12.
Go Back
on page 4-8.
Printer paper jam (print zone/exit roll area) service check
Step Check Yes No
1 Check the leading edge of the paper for any Go to step 2. Clear the paper path
path.
damage?
2 Remove the input tray, and check the following Go to step 3. Do any of the
• If it is within the paper specifications that is specifications. See
supported by the duplex unit. “Media input type
• If it has any defects like curls and folds. specifications”
on page 1-20 and
• If it is properly placed in the input tray. “Media input
Is the paper within specifications and free from sizes
any defects? specifications”
on page 1-20.
• If defects are
found, then replace
the paper.
• If the paper is
beyond the stack
limit, then lessen
the paper in the
input tray.
3 Check the star wheels on the exit rollers for any Go to step 4. Go to step 15.
damage. Make sure the exit ramps are functioning.
Are the star wheels free from any damage?

4447-20x
Previous
Step Check Yes No
4 Check the pressure arm and pressure arm roll for Go to step 5. Go to step 15.
any damage.
Is the pressure arm assembly free from any Next
damage?
5 Check the pick tires for wear, contamination, and Replace the Go to step 7.
Go Back
damage. pick tires. See
“Pick tires
Are the pick tires dirty, damaged, or worn? removal” on
page 4-13.
damage?
any mechanical damage.
8 Check the J35 connector on the system board for Go to step 9. Go to step 14.
proper connection and any damage. Reseat the
J35 cable.
Is the J35 connector free from any damage?
9 Check the feed assist rollers for wear and Go to step 10. Do any of the
• Clean the rollers.
Are the feed assist rollers dirty or worn? • Go to step 15.
10 Check if the feed rollers will initialize during POST. Go to step 11. Go to step 15.
Do the feed rollers initialize during POST?
on page 4-13.
12 Replace the duplex unit. See “Duplex unit Go to step 13. Problem resolved
on page 4-8.
2-87 Service Manual

Marketing Name
Printhead recovery warning service check Previous
Step Check Yes No
1 Turn off the printer by unplugging the power. Wait for 10 Problem Go to step 2. Next
seconds, and turn on the printer. Run the print job again. resolved
Does this solve the problem?
Go Back
2 Open the printer cover, and check for any paper stuck in the Problem Go to step 3.
print zone. Clear the paper jam. Clear the print zone from resolved
any obstructions.
3 Turn off the printer. Open the printer cover, and check the Go to step 4. Go to step 10.
location of the printhead assembly. Check the printhead
assembly for any obvious damage. Try moving the
assembly from left to right. Check if it can go to the
maintenance station area.
Note: Manually turn the Pressure Release Arm (PRA) gear
clockwise to release the carrier lock. See “Releasing the
printhead carrier assembly lock (with covers)” on
page 3-21.
Does the printhead assembly move without much
resistance?
4 Check the encoder strip for any damage or contamination. Go to step 5. Replace the
Check if it is positioned correctly with the carrier card encoder strip.
sensors. See “Encoder
strip removal”
Is the encoder strip free from any damage? on page 4-53.
5 Check the J18, J19, and J20 cable connectors on the Go to step 6. Do any of the
system board for proper connection and damage. Reseat following:
the cables.
• If the cables
Are the cables properly connected and free from are
damage? damaged,
then
replace the
printhead
carrier
assembly
cables. See
“Cable
parts
packet” on
page 7-8.
• If the
connectors
are
damaged,
then go to
step 9.

4447-20x
Previous
Step Check Yes No
6 Check the J1, J2, and J3 cables on the printhead carrier Go to step 7. Do any of the
card for proper connection and damage. Reseat the cables. following:
Are the cables properly connected and free from • If the cables Next
damage? are
damaged,
then
replace the Go Back
printhead
carrier
assembly
cables. See
“Cable
parts
packet” on
page 7-8.
• If the
connectors
are
damaged,
then go to
step 7.
7 Replace the printhead carrier card. See “Printhead carrier Problem Go to step 8.
card removal” on page 4-67. resolved
8 Replace the printhead. See “Printhead removal” on Problem Go to step 9.

page 4-73. resolved
9 Replace the system board. See “System board removal” Problem Go to step 10.
10 Replace the print engine assembly. See “Print engine Problem Replace the
assembly removal” on page 4-84. resolved printer.
Printhead stall service check
Step Check Yes No
2 Check for any obstruction on the carrier path. Go to step 3. Go to step 12.
Manually move the carrier assembly left to right to
check if it can move easily.
Is the carrier path free from obstruction and the
carrier assembly free from any damage?
3 Check if the carrier belt is not dislodged from its Go to step 4. Go to step 12.
gears, and can move together with the carrier
assembly.
Is the carrier belt free from any damage?
2-89 Service Manual

Marketing Name
Previous
Step Check Yes No
4 Check if the carrier DC motor and carrier assembly Go to step 5. Go to step 12.
initialize during POST.
Does the carrier DC motor initialize? Next
5 Check if the J8 cable is connected properly to the Go to step 6. Go to step 11.

system board. Reseat the cable. Check for cable
Go Back
and connector damages.
Are the J8 cable and connector free from any
damage?
6 Check if the J18 cable is properly connected to the Go to step 7. Do any of the
system board. Reseat the cable. Check for cable following:
and connector damages.
Are the J18 cable and connector free from any damaged, then
damage? replace the J18
cable.
are damaged, then
go to step 11.
7 Check if the J1 cable is properly connected to the Go to step 8. Replace the J1 cable.
system board. Reseat the cable. Check the
connector on carrier card for any damage.
Is the J1 cable free from any damage?
8 Check the encoder strip for contamination. Clean it Go to step 9. Problem resolved
with a piece of cloth.
10 Replace the carrier card cables. Go to step 11. Problem resolved


4447-20x
Second tray paper jam service check Previous
Step Check Yes No
1 Check if the printer is seated properly on top of the Go to step 2. Properly install the Next
second tray on an even surface. second tray to the
printer.
Is the printer seated properly?
Go Back
2 Check where the leading edge of the paper has Go to step 3. Clear the paper path
stopped. Check the leading edge of the paper for from any obstruction.
any damage.
Is the paper path clear from any obstruction?
3 Try printing from the first tray. Change the paper Go to step 4. Check for paper jams
source to the first tray, or remove the second tray in the printer. See
from the printer. “Paper jam in the
printer” on page 2-33
Does the printer print properly?
4 Remove the tray insert of the second tray. Check it Go to step 5. Go to step 9.
for any damage, and if the tray guides are properly
set. Insert the tray insert into the tray base, and
check if it would close properly.
Is the tray insert free from any damage?
5 Check the tray base for any damage. Check for any Go to step 6. Go to step 9.
debris in the paper path. Check the pick tires for
wear and damage.
Is the tray base free from any damage?
6 Check the autoconnector of the second tray for any Go to step 7. Go to step 9.
damage.
Is the tray autoconnector free from any
damage?
7 Check the autoconnector of the printer. Let the Go to step 8. Replace the printer.
printer hang on one side, and check the
autoconnector at the bottom of the printer for any
damage.
Is the printer autoconnector free from any
damage?
8 Check if the second tray connector cable on the Go to step 9. Reseat the cable.
system board is properly connected and free from
any damage. Reseat the cable.
Is the cable properly connected?
9 Replace the second tray. See “Second tray Go to step 8. Problem resolved
removal (300-sheet or 550-sheet)” on page 4-9.
2-91 Service Manual

Marketing Name
Second tray not detected service check Previous
Step Check Yes No
1 Turn off the printer by unplugging the power cord. Go to step 2. Problem resolved Next
Reposition the printer on top of the second tray, and
turn on the printer.
2 Check the auto connector on the second tray for Go to step 3. Go to step 5.
any damage.
Is the auto connector free from any damage?
3 Check the auto connector on the printer side for any Go to step 4. Go to step 7.
damage.
Is the auto connector free from any damage?
4 Check the J33 connector on the system board for Go to step 5. Reseat the J33 cable
any damage and proper connection. on the system board.
Is the J33 cable free from damage and properly
connected?
5 Replace the second tray. Go to step 6. Problem resolved

Second tray out of paper service check
Step Check Yes No
1 Check if the printer is seated properly on top of the Go to step 2. Properly install the
second tray on an even surface. second tray to the
printer.
Is the printer seated properly?
2 Remove the tray insert of the second tray. Check it Go to step 3. Go to step 7.
for any damage, and if the tray guides are properly
set. Insert the tray insert into the tray base, and
check if it would close properly.
Is the tray insert free from any damage?
3 Check the pick assembly of the second tray for Go to step 4. Go to step 7.
any damage.
Is the pick assembly free from any damage?
4 Check the autoconnector of the second tray for any Go to step 5. Go to step 7.
damage.
Is the tray autoconnector free from any
damage?

4447-20x
Previous
Step Check Yes No
5 Check the autoconnector of the printer. Let the Go to step 6. Replace the printer.
printer hang on one side, and check the
autoconnector at the bottom of the printer for any Next
damage.
Is the printer autoconnector free from any
damage?
Go Back
6 Check if the second tray connector cable on the Go to step 7. Reseat the cable.
system board is properly connected and free from
any damage. Reseat the cable.
Is the cable properly connected?
7 Replace the second tray. Go to step 8. Problem resolved

Unrecoverable scan error service check
Step Check Yes No
Resend the scan/copy job.
2 Check if the scan bar will initialize and the LEDs will Go to step 3. Go to step 6.
light up during POST.
Does the scan bar initialize during POST?
3 Check if the scan bar can find its base position. Go to step 4. Go to step 6.
4 Insert a letter-size white clean paper on the ADF Go to step 5. Replace the media
input tray. Bring the printer up in Manufacturing with clean paper, and
run the calibration
Mode. Go to Manufacturing Test > Calibrate ADF again.
Scanner. Touch to proceed with the
calibration.
Is the calibration successful?
5 Resend the scan/copy job. Go to step 6. Go to step 7.

2-93 Service Manual

Marketing Name
Previous
Step Check Yes No
6 Check the interconnect card for proper connection Go to step 7. Do any of the
and any damage. Check the J45, J47, J28, J22, following:
and J30 cables for proper connection and damage. Next
Are the J45, J47, J28, J22, and J30 cables free damaged, then
from any damage? replace the ADF/
scanner assembly.
See “ADF/ Go Back
Scanner
assembly
removal” on
page 4-42.
• If the interconnect
card is damaged,
then replace the
midframe cover.
See “Midframe
cover removal”
on page 4-50.
7 Replace the ADF/scanner assembly. See “ADF/ Replace the Problem resolved
Scanner assembly removal” on page 4-42. system board.
See “System
Does the problem remain? board
removal” on
page 4-32.

4447-20x
3. Diagnostic aids Previous
Understanding the control panel

Next
Understanding the control panel
Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the Go Back
function is not available.
1 2 3 4
7 6 5
Number Use To
1 Power • Turn the printer on and off.
• Switch to Sleep mode.
Note: When the printer is on, press to switch
to Sleep mode. Press and hold for three
seconds to turn off the printer.
2 Back • Return to the previous screen.
• Exit from one menu level to a higher one.
3 Touch-screen display • Navigate the printer menus.

Note: The display is turned off in • Change settings.
Sleep mode. • View printer messages and animation.
4 Start Start a job, depending on which is mode is selected.
5 Cancel Cancel the current job or task.
6 Help • View Help text messages.

• View the Tutorial when on the home screen.
7 Home Return to the home screen.
3-1 Service Manual

4447-20x
Understanding the home screen Previous
After the printer is turned on and a short warm up period occurs, the display shows the home screen. Use the
home screen selections to initiate an action, such as copying or faxing, or to change printer settings.
Next
1 2 3 4 5
Go Back
Copy Scan Fax Memory Smart

Device Solutions
8 7 6
Number Display item Description

1 Copy Access the copy menu and make copies.
A
A
2 Scan Access the scan menu and scan documents.
3 Fax Access the fax menu and send faxes.
4 Memory device View, select, print, or e-mail photos and documents.

Note: This icon appears when you return to the home screen while a
memory card or flash drive is connected to the printer. This icon does
not appear if a PictBridge-enabled camera is connected to the printer
while a memory card is in the card slot.
PictBridge View, select, or print photos on a PictBridge-enabled camera.
Note: This icon appears when you return to the home screen while a
PictBridge-enabled camera is connected to the printer, even when a
memory device is also in the card slot.
Note: To change the default print settings, touch More Options on
the printer control panel.
Diagnostic aids 3-2

4447-20x
Number Display item Description Previous
5 SmartSolutions Access the SmartSolutions menu.
Next
6 Ink levels icon • View the current ink levels of the installed cartridges.
• Access the cartridge maintenance and information functions.
Go Back
7 Setup icon Access the setup menu and change printer settings.
8 Network indicator Check the network connection status and access the network
settings.
Navigating menus using the touch screen

1 2 3 4
Select Photos 1 - 6 of 10 Layout Change Print Settings
Paper Size Letter
Paper Type Auto Detect
Photo Size 4x6 in.
Layout
5 6
Use To
1 Left arrow Scroll left.
2 Right arrow Scroll right.
3 Accept Save your setting.
4 Up arrow Scroll up.
3-3 Service Manual

4447-20x
Use To Previous
5 Scroll bar Scroll up and down the menu list.
Next
Go Back
6 Down arrow Scroll down.
Diagnostic aids 3-4

4447-20x
Previous
Accessing the service menus
The service menus can be accessed during POR to identify problems with the printer. To access them, perform
the following:
Next
1. Turn on the printer.
2. Wait for approximately 10 seconds.
3. When lights up, touch and hold it.
Go Back
4. When lights up, release .
The printer can be set to always restart to Manufacturing mode. See “Manufacturing Mode” on page 3-12.
Configuration Menu
The Configuration Menu group consists of menus, settings and operations that are used to configure a printer
for operation.
To access the Configuration Menu:
1. Bring the printer up to Manufacturing mode. See “Accessing the service menus” on page 3-5.
2. From the home screen touch > Configuration Menu
Available options
USB Scan to Local See “USB Scan to Local” on page 3-5.

Format Fax Storage See “Format Fax Storage” on page 3-6.
ADF Edge Erase See “ADF Edge Erase” on page 3-6.
FB Edge Erase See “FB Edge Erase” on page 3-6.
Disable Scanner See “Disable Scanner” on page 3-6.
USB Speed See “USB Speed” on page 3-6.
Edge to Edge Printing See “Edge to Edge Printing” on page 3-7.
Media Card Slots See “Media Card Slots” on page 3-7.
PictBridge Port See “PictBridge Port” on page 3-7.
USB Scan to Local

This setting allows the user to configure the USB device driver to enumerate as a USB composite or simple
device.
To change this setting:
1. From the Configuration Menu, navigate to USB Scan to Local.

2. Select On or Off.
3. Touch to save the setting, or touch to return to the Configuration Menu without saving any
changes.
3-5 Service Manual

4447-20x
Format Fax Storage Previous
This setting allows the user to format non-volatile fax storage memory.
To perform this procedure:
1. From the Configuration Menu, navigate to Format Fax Storage. Next
2. Contents will be lost. Continue? appears. Select Yes or No.

Go Back
ADF Edge Erase
This menu item sets the size, in millimeters, of the no-print area around an ADF scan job. All copy jobs have a
two-millimeter minimum border. Copy jobs will use the setting or two millimeters, whichever is larger.
To adjust this setting:
1. From the Configuration Menu, navigate to ADF Edge Erase.

2. Select the setting.
changes.
FB Edge Erase
This menu item sets the size, in millimeters, of the no print are around a flatbed scan job. All copy jobs have a
two- millimeter minimum border. Copy jobs will use the setting or two millimeters, whichever is larger
1. From the Configuration Menu, navigate to FB Edge Erase.

changes.
Disable Scanner
This setting allows the user to disable the scanner function of the printer.
1. From the Configuration Menu, navigate to Disable Scanner.

changes.
USB Speed
This setting is used to set the throughput of the USB port on the printer. The settings are Auto, which is the
default, and Full. Full forces the USB port to run at full speed and also disables its high speed capabilities.
1. From the Configuration Menu, navigate to USB Speed.

2. Select Full or Auto.
changes.
Diagnostic aids 3-6

4447-20x
Edge to Edge Printing Previous
This setting allows the user to enable or disable this feature.
1. From the Configuration Menu, navigate to Edge to Edge Printing. Next
2. Select On or Off.
changes. Go Back
Media Card Slots
This setting allows the user to enable or disable the media card slot.
1. From the Configuration Menu, navigate to Edge to Edge Printing.

2. Select Enable or Disable.
changes.
PictBridge Port
This setting allows the user to enable or disable the PictBridge Port.
1. From the Configuration Menu, navigate to PictBridge Port.

2. Select Enable or Disable.
changes.
Service Menu
The Service Menu is used by the Technical Support Center to assist customers with common field issues.
To access the Service Menu:
1. Bring the printer up to Manufacturing mode. See “Accessing the service menus” on page 3-5
2. From the home screen touch > Service Menu.
Available options
Language See “Language” on page 3-8.

SmartSolutions Reset
Reformat Solutions Partition See “Reformat Solutions Partition” on page 3-8.
Reset Admin PIN See “Reset Admin PIN” on page 3-8.
Wireless Homologation
Network SE Menu See “Network SE Menu” on page 3-8.
Fax Tech Menu See “Fax Tech Menu” on page 3-9.
Event Logs See “Event Logs” on page 3-9.
3-7 Service Manual

4447-20x
Language Previous
This shows all the available languages that can be used by the printer.
1. From the Service Menu, navigate to Language. Next
2. Select a language.
3. Touch to accept the setting, or touch to return to the Configuration Menu without saving any
changes. Go Back
4. If the setting is accepted, You have chosen [Language] as the language of your printer.
Are you sure? appears. Touch Yes to save the setting, or touch No to go back to the Language menu.
Reformat Solutions Partition
This setting allows the user to delete all SmartSolutions from the printer, and disconnect it from the
SmartSolutions server.
To do this:
1. From the Service Menu, navigate to Reformat Solutions Partition.

2. A warning prompt appears. Touch Yes to execute the SmartSolutions partition reformat, or touch No to go
back to the Service Menu screen.
Reset Admin PIN
This setting resets the PIN to default, and turns off the settings lock.
To do this:
1. From the Service Menu, navigate to Reset Admin PIN.

2. The Admin PIN has been reset, and the settings lock has been turned off appears.
Network SE Menu
This menu contains settings for fine tuning the communication settings for network interfaces and protocols.
1. From the Service Menu, navigate to Network SE Menu.

2. Select a setting.
changes.
Diagnostic aids 3-8

4447-20x
Fax Tech Menu Previous
This menu contains options to allow fax country code testing and to modify values for the fax subsystem.
To access this menu, from the Service Menu navigate to Fax Tech Menu.
Next
Fax ATM Menu
This menu is used to support testing various modem functions.

Go Back
To access this menu, touch ATM Menu.
Fax Homologation Menu
This menu is used to support testing various homologation functions.
Note: The homologation defaults are country dependent.
To access this menu, touch Homologation Settings.
Fax Modulation Settings Menu
This menu is used to enable or disable specific modem modulation modes.
To access this menu, touch Modulation Settings.
Fax Call Diagnostics Menu
This menu is used to set and retrieve call diagnostics.
To access this menu, touch Call Diagnostics.
Event Logs
To access this menu, from the Service Menu navigate to Event Logs
Print Log
The Event Log contains the following information:
• Detailed printer information, including code versions

• Time and date stamps
• Page counts for most errors
• Additional debug information in some cases
To print the Event Log, touch Print Log >
Clear Log
This option removes the current information in the Event Log.
To clear the Event Log, touch Clear Log >
3-9 Service Manual

4447-20x
Previous
Manufacturing Test
Manufacturing Test is intended for use during machine manufacturing. If the serial number is disabled, this
menu is present by default. The firmware version of the printer appears in the title portion of the Manufacturing
Test menu. Next
To access the Manufacturing Test:
1. Bring the printer up to Manufacturing mode. See “Accessing the service menus” on page 3-5. Go Back
2. From the home screen, touch > Manufacturing Test.
Available tests
The tests appear on the control panel in the order shown:
Tests
LCD Touch Panel Test See “LCD Touch Panel Test” on page 3-11.
Show Strings See “Show Strings” on page 3-11.
Align Printer See “Align Printer” on page 3-11.
Clean Nozzles See “Clean Nozzles” on page 3-11.
Single Test Page See “Single Test Page” on page 3-12.
USB Serial Number
Manufacturing Mode See “Manufacturing Mode” on page 3-12.
Auto Reboot See “Auto Reboot” on page 3-13.
Media Test See “Media Test” on page 3-13.
ADF 3 Page Test See “ADF 3 Page Test” on page 3-13.
Scanner Life Test See “Scanner Life Test” on page 3-13.
Timed Scanner Life Test See “Timed Scanner Life Test” on page 3-13.
Card Reader Test See “Card Reader Test” on page 3-14.
Print Purge Page See “Print Purge Page” on page 3-14.
De-Prime PH See “De-Prime PH” on page 3-14.
Ink Level Test See “Ink Level Test” on page 3-15.
Tank Receiver Test See “Tank Receiver Test” on page 3-15.
Printhead E-Test See “Printhead E-Test” on page 3-15.
Tray 1 Paper Sensor Test See “Tray [x] Paper Low Sensor Test” on page 3-16.
Tray 2 Paper Sensor Test See “Tray [x] Paper Low Sensor Test” on page 3-16.
Tray 1 Paper Out Sensor Test See “Tray [x] Paper Out Sensor Test” on page 3-16.
Tray 2 Paper Out Sensor Test See “Tray [x] Paper Out Sensor Test” on page 3-16.
Calibrate ADF Scanner See “Calibrate ADF Scanner” on page 3-16.
FACTORY SKEW ADJUST See “FACTORY SKEW ADJUST” on page 3-17.
Cover and Door Sensor Tests See “Cover and Door Sensor Tests” on page 3-17.
Fault HW Test See “Fault HW Test” on page 3-17.
Diagnostic aids 3-10

4447-20x
LCD Touch Panel Test Previous
This test runs the awTPtest application.
To perform this test:
1. From the Manufacturing Test menu, navigate to LCD Touch Panel Test. Next
2. The following occur during the test:

• The display changes colors.
Go Back
• Touching the display will stop the changing colors, and will show grids. Touching each square
changes its color to white.
• Touching the icons beside the display deactivates them.
3. Touch the location of three times to cancel the test, and return to the Manufacturing Test menu.
Show Strings
This option allows cycling through all available control panel strings in all languages.
1. From the Manufacturing Test menu, navigate to Show Strings.

2. Touch Previous or Next to cycle through the strings.
3. Touch to return to the Manufacturing Test menu.
Align Printer
This option allows the user to align the printer.
1. From the Manufacturing Test menu, navigate to Align Printer.

2. Please verify that plain letter-size paper is loaded appears. Select Continue or Not
Now.
If Continue is selected, Preparing the All-in-One Printer. Please Do Not Interrupt appears,
and an alignment page prints. Touch to cancel the alignment, and to return to the Manufacturing Test
menu.
If Not Now is selected, Manufacturing Test: Align Printer appears. Touch to return to the
Manufacturing Test menu, or touch to return to the home screen.
Clean Nozzles
This option prints the standard Clean Nozzle Page.
1. From the Manufacturing Test menu, navigate to Clean Nozzles.

2. Follow the instructions that appear on the display.
3. Touch to cancel this procedure, and return to the Manufacturing Test menu.
3-11 Service Manual

4447-20x
Single Test Page Previous
Selecting Single Test Page will cause the printer to gather data for printing the generated test page. The test
page will be the Lexmark manufacturing page which is targeted for development. This test page will contain text
only, no ramps or purge bars are printed. It contains the following information:
Next
• Code version
• Date of Release
• Page Count
Go Back
• Maintenance: On/Off
• Thermal Control: On/Off
• PH Short Test: On/Off
• PH Bar Code
• Ink Tank Status:
– Black: In/Out
– Cyan: In/Out
– Magenta: In/Out
– Yellow: In/Out
• Security Fuses Set: Yes/No
• Watchdog: On/Off
• PH ETEST – previously performed? Yes/No
• Real Time Ambient
• Ambient at Calibration
• ADC count for each zone at calibration
• Slope correction factor
• RT Temp for each zone
• DDR Tune Min, Max, Chose Value (for both DDRs)
• DRO (digital ring osc): “fast”/”slow”
• Auto Alignment LED duty cycle
– Red LED:
– Blue LED:
• Manufacturing Mode Status: Yes/No
• USB Serial Number: Enabled/Disabled
• USB Vendor ID
• Device ID fields (1284 ID, inc MFG, CMD, Model, Class, DES):
• Mode Table for fire pulses, target temps vs media
• Media Sense
– Low Cal (C0)
– High Cal (C1)
– Calibrated (Yes/No)
To print the Single Test Page, from the Manufacturing Test menu, navigate to Single Test Page.
Manufacturing Mode
This option activates the Manufacturing Mode. The default setting is Off.
1. From Manufacturing Test, navigate to Manufacturing Mode.

2. Select ON or OFF.
• Selecting ON will bring the printer up in Manufacturing Mode after the next POR.
• Selecting OFF will bring the printer up in User Mode after the next POR.
3. Touch to save the setting, or touch to return to the Manufacturing Test menu without saving
any changes.

4447-20x
Auto Reboot Previous
This setting allows the user to enable or disable auto reboot for the printer.
1. From Manufacturing Test, navigate to Auto Reboot. Next
2. Select ON or OFF.
3. Touch to save the setting, or touch to return to the Manufacturing Test menu without saving
any changes. Go Back
Media Test
When this is selected, the media sensor is read for the current paper type.
1. From Manufacturing Test, navigate to Media Test.

2. A message appears reporting the paper type that is detected by the media sensor. If no paper is present,
NONE appears on the display.
3. Touch to return to the Manufacturing Test menu.
ADF 3 Page Test
This test continuously feeds three pages of paper that are present in the ADF tray.
1. Load paper into the ADF.

2. From the Manufacturing Test menu, navigate to ADF 3 Page Test.
3. The paper are fed through the ADF.
• Touch to cancel the test, and return to the Manufacturing Test menu.
• When all pages have been fed, follow the instructions on the display.
Scanner Life Test
This test runs full A4 length scans through the following resolutions: 150, 300 dpi, and then repeats indefinitely.
No data is sent over USB and the test is only used in standalone to verify the mechanical system.
1. From the Manufacturing Test menu, navigate to Scanner Life Test.

2. The display shows the current scan mode and the cycle count during the test.
3. Touch to cancel the test, and return to the Manufacturing Test menu.
Timed Scanner Life Test
This scan test runs for approximately four minutes. The test runs full A4 length scans through the following
resolutions: 75, 150, 300, 600 dpi, and then repeats for four minutes. After four minutes, the test stops
automatically, returns the scan bar to home, and returns the display to the Manufacturing Test menu. No data is
sent over the USB and the test is only used in standalone to verify the mechanical system.
1. From the Manufacturing Test menu, navigate to Timed Scanner Life Test.
2. The display shows the current scan mode and the frequency during the test.
3-13 Service Manual

4447-20x
Card Reader Test Previous
This tests the access to the memory card inserted in the card slot. The printer writes a file to the card, reads the
file, and verifies if the file read is the same as the file written.
The following are the possible results of the test:

Next
1. Test Successful—Successful write/read and verification

2. Test Failed—Failed verification
3. Unable to test card. No space available.—No space available to write the test file Go Back
4. Unable to open file for testing—Error while opening the test file
5. Unable to write to card—Error while writing the test file into the card
6. Unable to read from card—Error while reading the test file from the card
7. Card removed while writing or reading—Error during card access when card is removed
8. No card inserted—No available card to test
9. More than one card inserted—Multiple cards are in the card slot
1. From the Manufacturing Test menu, navigate to Card Reader Test.

2. Insert a memory card into the card slot.
3. The result appears on the display.
Print Purge Page
This option prints a printhead purge page.
1. From the Manufacturing Test menu, navigate to Print Purge Page.

De-Prime PH
This option evacuates the test fluid to prepare the machine for shipping.
1. From the Manufacturing Test menu, navigate to De-Prime PH.


4447-20x
Ink Level Test Previous
This test checks if the firmware can read the ink level and ink out pins located within the BPD. There are four
pins that translate to four different ink levels. There are two pins that detect ink out.
Running this test shows the ink level readings and ink out readings independently.
Next
The possible values for ink levels are: 0, 1/4, 1/2, 3/4, and Error. The possible values for ink out are: Empty, Not
Empty, and Error.
Go Back
1. From the Manufacturing Test menu, navigate to Online System Test.

2. The ink levels and ink out readings appear on the display.
Note: Values on the left are returned from the ink level sense. Values on the right are returned from ink
out sense. If an invalid value is returned, then Error appears.
3. Touch or to exit the test, and return to the Manufacturing Test menu.
Tank Receiver Test
This test verifies if the printer can communicate with the chip embedded in each tank. This test only checks
communication and does not necessarily checks for security.
Running this test shows the current status for each tank. The possible status values are pass or fail.
1. From the Manufacturing Test menu, navigate to Tank Receiver Test.

2. The status of each tank appear on the display.
Note: Each tank should pass if the firmware is able to successfully connect to the tank and communicate,
otherwise it fails.
Printhead E-Test
This test performs functional testing of the PH electrical connection between the ASIC and the printhead after
the printhead is assembled to the machine.
Possible return values for this test are: Pass, Fail, or Error.
1. From the Manufacturing Test menu, navigate to Printhead E-Test.

2. A wait screen appears.
3. The test results appear on the screen.
• Pass appears when the target temperature was reached.
• Fail appears when the target temperature was not reached.
• Error appears when the test was not completed due to error.
3-15 Service Manual

4447-20x
Sensor Tests Previous
These tests are used to verify if the paper tray sensors are working properly.
Tray [x] Paper Low Sensor Test

Next
Note: This test appears as Tray [x] Paper Sensor Test in the Manufacturing Test menu.

Go Back
1. From the Manufacturing Test menu, navigate to Tray [x] Paper Sensor Test.
2. Load paper into the tray. Increase, and reduce the number of paper to test if the paper low sensor
can accurately read the current state.
Result
Paper High in Tray [x] When more than 30 sheets are detected by the sensor.
Paper Low in Tray [x] When 1–30 sheets are detected by the sensor.
Tray [x] Paper Out Sensor Test
1. From the Manufacturing Test menu, navigate to Tray [x] Paper Out Sensor Test.
2. Load and then remove paper in the tray to test if the paper out sensor can accurately read the current
state.
Result
Paper In in Tray [x] When paper is detected by the sensor.
Paper Out in Tray [x] When paper is not detected by the sensor.
Calibrate ADF Scanner
This initiates the ADF scan bar calibration routine. The calibration sheet feeds through the ADF, and stops while
calibration is running. The calibration page will exit from the ADF once calibration is complete.
1. From the Manufacturing Test menu, navigate to Calibrate ADF Scanner.

2. Load letter-size paper into the ADF input tray.
3. Calibration process occurs.
4. Test Complete appears on the display.

4447-20x
FACTORY SKEW ADJUST Previous
This option prints the factory skew page to adjust the printhead skew. The skew patterns on the page are
measured using the alignment sensor, and an adjustment value is printed on the page. The user is required to
manually adjust the printhead skew based on the result of this page. See “Adjusting skew” on page 3-18.
Next
1. From the Manufacturing Test menu, navigate to FACTORY SKEW ADJUST.

2. The factory skew page prints. Go Back
3. Touch or to exit this procedure, and return to the Manufacturing Test menu.
Cover and Door Sensor Tests
This tests verify if the cover sensors are working properly.
Possible return values for each test are the following:
Tests Results
ADF Cover Sensor COVER CLOSED
COVER OPEN
PrintZone Cover Sensor COVER CLOSED
COVER OPEN
Supplies Cover Sensor COVER CLOSED
COVER OPEN
Duplex Cover Sensor COVER CLOSED
COVER OPEN
Output Bin Sensor NOT FULL
FULL
To perform this tests:
1. From the Manufacturing Test menu, navigate to Cover and Door Sensor Tests.
2. Select a test.
3. Try to close or open the according to the selected test to see if the sensor can accurately read the current
state.
Fault HW Test
This checks to make sure the PH Fault Check hardware is able to detect a fault. If this fails, then the system
board needs to be replaced.
1. From the Manufacturing Test menu, navigate to Fault HW Test.

2. Test Complete appears on the display.
3. Try to close or open the according to the selected test to see if the sensor can accurately read the current
state.
3-17 Service Manual

4447-20x
Previous
Adjusting skew
Note: Turn off the printer before performing the adjustment.
Always print a copy of the Factory Skew Adjust report before making any adjustments on the adjustment
Next
screw.
1. Bring the printer up in Manufacturing mode.

2. From the home screen, touch > Manufacturing test > Factory Skew Adjust. Go Back
Note: Make sure that media is present in the input tray. A report will be printed on how to adjust the skew.
An example of the skew adjustment report is shown below:
3. Turn off the printer.

4. Remove the duplex unit. See “Duplex unit removal” on page 4-11.

4447-20x
5. Manually turn the PRA gear clutch counterclockwise by pressing on it at the bottom side of the printer to Previous
release the carrier lock.
Next
Go Back
Note: The following shows the position of the carrier lock (A) when:
• It is locked.
3-19 Service Manual

4447-20x
• It is released. Previous
Next
Go Back
A
6. Move the carrier assembly to the center.
7. Use a #10 Torxs screwdriver to set the adjustment screw based on the skew adjustment report.
8. Repeat steps 2–7 until the WITHIN BOUNDS NO ADJUSTMENT NECESSARY message appears in the
report.

4447-20x
Previous
Releasing the printhead carrier assembly lock (with covers)
The printhead carrier assembly has a lock that needs to be released, so that the assembly can move. The
instruction applies when the printer covers are still intact.
Next
Manually turn the PRA gear clutch shaft counterclockwise by pressing on it at the bottom side of the printer to
release the carrier lock.
Go Back
Note: The following shows the position of the carrier lock (A) when:
• It is locked.
3-21 Service Manual

4447-20x
• It is released. Previous
Next
Go Back
Releasing the printhead carrier assembly lock (without covers)

The printhead carrier assembly has a lock that needs to be released, so that the assembly can move. The
instruction applies when the printer covers have been removed.
Turn the PRA gear clockwise to release the lock.

4447-20x
Previous
Disabling the scanner
The scanner function may be disabled by inducing a combination of states of the following sensors when turning
on the printer:
Next
Remove the duplex unit + Open the ADF door + Open the ink tank door
Alternatively, the scanner function may be disabled by accessing the Disable Scanner setting from the display.
See “Disable Scanner” on page 3-6. Go Back
Uninstall/reinstall instructions for Windows users

If you already have the Lexmark Pro5500 or Pro5000 Series printer driver installed and are experiencing any
problems, follow these instructions to uninstall and reinstall your original driver.
For Windows 2000, Windows XP, Windows Vista, and Windows 7
1. Unplug the USB cable from the Lexmark Pro5500 Series printer. If not connected using a USB cable,
continue to step 2.
2. From your desktop, click Start > Programs > Lexmark > Pro5500 Series > Uninstall Lexmark Pro5500
or Pro5000 Series.
3. This program will uninstall the Lexmark Pro5500 Series from your system. Do you
wish to continue? appears. Click Yes.
4. Wait several minutes while the uninstall program uninstalls your Lexmark Pro5500 Series printer.
5. When prompted to restart the computer, click Continue with the reboot of the computer now.
6. Insert the Lexmark Pro5500 Series CD.
7. From the Install Software screen, click Install and follow the instructions on the screen.
Note: Do not reconnect the USB cable until instructed by the install software.
Uninstall/reinstall instructions for Mac users

If you already have the Lexmark Pro5500 Series printer driver installed and are experiencing any problems,
follow these instructions to uninstall and reinstall your original driver.
1. Close all open software applications.

2. From the Dock, double-click the Lexmark Pro5500 Series folder. If the folder is not in the Dock, navigate
to Finder > Applications, and double-click the Lexmark Pro5500 Series folder.
3. Double-click the Uninstaller icon.
4. Follow the instructions on the computer screen to uninstall your Lexmark Pro5500 Series driver.
5. Restart the computer before reinstalling the Lexmark Pro5500 Series driver.
6. Insert the Lexmark Pro5500 Series CD.
7. Click Install to launch the installer.
8. Follow the instructions on the computer screen to reinstall the driver.
3-23 Service Manual

4447-20x
Previous
Uninstall/reinstall instructions for Linux users
If you already have the Lexmark Pro5500 Series printer driver installed and are experiencing any problems,
follow these instructions to uninstall and reinstall your original driver.
Next
Uninstallation instructions for DEB-based package
1. Log in as root. Go Back

2. Uninstall the DEB package: dpkg -r <package>
Example:
a. For installed driver with JRE
#dpkg -r lexmark-inkjet-driver-wjre
#dpkg -r lexmark-wsu
b. For installed driver without JRE
#dpkg -r lexmark-inkjet-driver
#dpkg -r lexmark-wsu
Uninstallation instructions for RPM-based package
1. Log in as root.
2. Uninstall the RPM package: rpm -e <package>
Example:
a. For installed driver with JRE
#dpkg -e lexmark-inkjet-driver-wjre
#dpkg -e lexmark-wsu
b. For installed driver without JRE
#dpkg -e lexmark-inkjet-driver
#dpkg -e lexmark-wsu
Installation instructions
1. Do not attach the printer via USB to the Linux machine.

2. Download the Lexmark Pro5500 Series printer driver from http://support.lexmark.com.
3. Extract the downloaded zip file.
4. Double-click the icon to run the installer script file, and click the Run in Terminal button; or run the script
via the command line.
5. Follow the instructions on the screen.

4447-20x
Previous
Theory of operation
Engine
Function Next
In order for an image to be printed, the media has to be moved from an input source (such as a tray) into the
print zone and eventually exit into an output bin. The engine uses rollers to move and deskew the media, and Go Back
sensors for timing.
The most important component in this process is the media itself. Old, damaged, or out-of-specification media
can and will cause feed and transport problems. If you encounter problems, always check the media first. See
“Media guidelines” on page 1-27. In addition, it is always good practice to check the printer and driver settings
to see if the media being used matches the user’s settings. It is not uncommon to find a user printing on card
stock with the printer programmed to print on a plain paper setting.
The printer’s feed and transport components can fail and cause paper jams or other feed and transport
problems. These components should be examined for damage or wear and replaced if necessary.
Paper path information
The printer has a C-shaped paper path (see the picture below). The paper paths are shown in red. Media is fed
from the front of the printer from the input tray, and travels upward along the rear side of the printer.
Note: There is a duplex unit (not shown) in this printer. The duplex unit is attached to the rear of the printer.
Duplexing is described later.
3-25 Service Manual

4447-20x
Names and functions of components Previous
PRA
Feedroll
A2 End of form
Exit rollers
Next
Exit bin
Go Back
D1
Staging
sensor
D2 Input tray
A1 ACM
• Input tray
• Auto-compensating mechanism (ACM) roller
• Feed assist rollers (A1 and A2)
• Feed roll
• Pressure roller arms (PRA)
• Exit rollers
• Output bin
• Duplex rollers (D1 and D2)
• Staging sensor
• End-of-Form (EOF) sensor
Operation
Simplex
The media is fed from the input tray by the ACM. The media moves forward, and is fed between the nip of
the first feed assist rollers (A1) and continues until the media hits the staging sensor. For the first pick, the
pick system reverses, and A1 feeds the paper through A2, and both feed assist rollers move the media
forward to the feed roll. Then the media triggers the EOF sensor before it reaches the feed roller. Once the
leading edge of the paper has triggered the EOF sensor, the assist rollers continue feeding forward while
the feed roller turns in reverse direction for a few milliseconds to deskew the media. The feed roller then
moves the media forward to the print zone. For succeeding pages of plain paper, deskewing is performed
by the first assist roller (A1) pushing the media against the second assist roller (A2) for a certain distance.
Then the media is fed through the feed roll without another deskew.
When the media reaches the print zone, the printer starts to print. The feed roller indexes the paper from
one print position to another, as needed for the print job.
After printing has completed, the media exits through the exit rollers, and lands in the output bin. On
multipage jobs, once the trailing edge of the media passes a certain position relative to the EOF sensor,
the printer may pick the next sheet.

4447-20x
Duplex Previous
Printers with duplex support use a secondary paper path to print on the second side of a sheet of media.
The following steps summarize the duplex process.
After the first side of the media is printed and the trailing edge of the media is fed to where it clears the Next
EOF sensor, then the printer waits for the ink to dry in a predetermined amount of time. The feed system
then reverses the media direction, and feeds it into the duplex paper path.
Go Back
The PRA that holds the paper in contact with the feedroll is lifted just before the paper is reversed to avoid
jams. Once the media is fed backwards into the feedroll area, the PRA is lowered again. The exit roller and
the feed roller turn in reverse direction to bring the media to the nip of the first duplex roller (D1). The feed
roll and first duplex roller moves the paper forward into the nip of the second duplex roller (D2).
The first and second duplex rollers then push the media around a circular path back to the feed assist
rollers (A1 and A2). Deskewing of the paper is done when the media reaches the feed roll, similar to the
initial pick. After deskewing, the feed roller moves the media forward in to the print zone.
After the printing process happens in the print zone, the media exits through the exit rollers and lands in
the output bin.
3-27 Service Manual

4447-20x
Fluid system Previous
Function and components
Next
Go Back
The function of the fluid system is to transfer ink from the ink tanks to the printhead via the ink tubes. It is
composed of the following main components:
• Peristaltic Pump
This is a positive displacement type of pump used for pumping out a variety of fluids. It uses a rotor
with rollers attached to the internal circumference that compresses the flexible tube during turning.
• Vacuum Canister
This is used to build up pressure coming from the peristaltic pump.
• Maintenance Pinch Valves (MPV)
The MPV is composed of a motor, sensor, fingers and keys. It is a device that controls the flow of
vacuum pressure, air, and fluid by opening or closing the valves.
• Maintenance Cap
It is a rubber cap that is used to cover the printhead nozzles when it is on the maintenance station,
idle mode, or when the system is turned off. It is also used to prime the nozzles during initial priming.
• Ink supply Pinch Valves (IPV)
It functions similarly with the MPV. It is located on the top of the tank receiver and controls the
following tubes:
– Cyan tube
– Magenta tube
– Yellow tube
– Black tube
– Pressure tube for the (Back Pressure Device) BPD
– Pressure tube for the printhead
• Pressure Regulator
This is responsible for regulating the pressure to 1 to 1.5 psi, which is required by the BPD and
printhead inlet to prevent damage.
• tank Receiver
This holds the ink tanks in place.
• Back Pressure Device (BPD)
This is a device used for ink level sensing. It uses needles and circuit continuity to detect if ink level is
low.

4447-20x
• Inlet Previous
The inlet regulates the flow on ink fluid going to the printhead.
• Printhead
The printhead is responsible for spitting ink out into the paper. It uses thermal heat to create bubbles
inside that effectively pushes the ink towards the paper.
Next
Operation
The fluid system operates by undergoing a process called priming. During this process, ink is transferred from
Go Back
the ink tanks to the printhead via the ink tubes. The system uses a peristaltic pump to create a vacuum pressure
to move the ink from point A to point B. This vacuum pressure is used to remove the air out from the ink tube,
allowing the liquid to flow.
The goal of priming is to achieve a continuous ink flow on the ink tubes from the ink tanks to the printhead
nozzles. If the fluid connection is cut off, it is either due to a problem in the system or ink from the tanks has run
out.
Scanner
Function
The scanner collects information from the document and converts it to a digital image using the following
elements:
• LED (Red, Green, and Blue)

• Light pipe with lens
• Contact image sensor (CIS) scan bar
The data from the scanning process is sent to the system card, which processes it to become a digital image.
The digital image can be displayed on the PC as a scan output, printed for a copy job, or sent electronically for a
fax job.
Operation
The document scanning section consists of a scanner that reads a single-sheet document placed on the glass
plate and a document feeder that can transport a multiple-sheet document for one or two-sided scanning
depending on the machine model.
Note: Only Pro5500 supports two-sided scanning.
At power on, the flatbed scanner will move to the left to find the home sensor. The flatbed scanner will stop once
the sensor is tripped. The scan bar will initialize, and start to move to the right with LEDs lit up to find its base
position that is a white strip under the glass plate.
If the scanner detects a document on the ADF, the CIS scan bar moves to the left past its base position and
stays on the scan area for scanning from the ADF. If no document is detected on that area, the printer would
scan from the flatbed.
3-29 Service Manual

4447-20x
Document scanning from the ADF Previous
Separation Separation Pick roller Paper

pad roller stopper
Paper load sensor arm
Feed roller
Next
Idler roller
From input tray
Go Back
To output tray
Exit roller Idler roller
Friction pad
Paper path sensor arm

Paper path
Scan area (red arrow line)
Media is fed through the action of the paper pick and feed rollers. It enters the scan area and is ejected by the
exit roller. For a duplex document sheet, the image on side 1 and the image on side 2 are scanned at the same
time in the same pass.
Note: Only Pro5500 supports two-sided scanning.
Described below is the overview of the steps before document scanning and that of simplex and duplex
scanning modes.
Setting a document
When a document is set on the ADF tray and the leading edge is pushed into the tray until it stops, the paper
load sensor gives a signal to the machine that the document is loaded. The DC motor will rotate.
Preparation to Feed
First the pick roller moves down and presses the document on the document tray to enable document feed. The
pick roller moves down with the normal rotation of the ADF feed drive motor assembly and it moves up with the
reverse rotation of the latter.
Feed
Touching the moves the pick roller assembly down; powers on, and rotates the pick and separation rollers
to feed the media. The pick roller will turn to force the media between the nip of the separation roller and the
separation pad to prevent multiple feeds. Media continues to be fed through the nip of the feed and idle rollers.

4447-20x
Simplex document feed Previous
For multiple simplex document sheets, feed is performed in the following sequence:
1. The first document sheet is fed to the ADF pick roll assembly.
2. The document sheet is fed to the separation roller, and then fed to the feed roller. Next
3. The document sheet is fed at the feed speed corresponding to the selected resolution, and the image
on it is scanned with the CIS scan bar at the scan area.
4. After the image is scanned, the document sheet is fed and ejected by the ADF exit rollers that are Go Back
driven by the ADF transport motor.
5. When the trail edge of the first document sheet releases the separation nip, the feed of the
succeeding document sheet starts.
Duplex document feed
For multiple duplex document sheets, feed is performed in the following sequence:
1. The first document sheet is fed to the ADF pick roll assembly.
2. The document sheet is fed to the separation roller assembly, and then fed to the feed roller.
3. The document sheet is fed at the feed speed corresponding to the selected resolution, and the image
on it is scanned with the CIS scan bar at the scan area.
4. After the image is scanned on both sides, the document sheet is fed and ejected by the exit rollers
that are driven by the ADF transport motor.
5. When the trail edge of the first document sheet releases the separation nip, the feed of the
succeeding document sheet starts.
Scanning
Once the leading edge of the media hits the paper path sensor arm, a signal is sent to the system board. This
indicates the start of the scanning process. There are certain step counts that relate the paper movement before
the CIS scan bar starts to scan.The paper size that is set in the control panel will dictate the CIS scan bar when
to stop scanning. The paper will continue to be fed until it exits, regardless of what paper size is set in the control
panel. Once all the document sheets are fed, scanned, and exited; and the paper load sensor is not triggered,
the system will detect that the tray is empty. This causes the motor to turn in reverse direction and the pick roller
to rotate upward—waiting for the next scan job to happen.
Document scanning from the flatbed
The flatbed scanner works by scanning the document on the glass plate per line on a horizontal direction moving
from left to right. It uses a CIS scan bar to convert an analog signal (image of the document) to a digital signal
ready for scanning or creating a copy. The CIS scan bar sits on top of a carriage unit that is pulled using a belt
and a DC motor. Before scanning, the CIS scan bar seeks its base position that is a white strip under the glass
plate. Once it is in the base position, the system will time the spin of the DC motor so that the scan bar will move
based on the paper size that was set from the control panel. When the scan bar has reached the end of the set
paper size, it moves back to its base position.
Once the document is fully scanned, the system card processes the data. It recreates a digital copy of the
image, which can be displayed on the PC as a scan output, printed for a copy job, or sent electronically for a fax
job.
3-31 Service Manual

4447-20x
Names and functions of components Previous
Scanner unit assembly
• Scanner drive motor assembly

A DC motor that drives the scanner assembly. Next
• Sensor
A sensor that detects the base position of the scan bar.
• CIS scan bar Go Back
This is an imaging sensor that is composed of a number of sensors.
ADF unit assembly
• Paper load sensor arm

A sensor that detects the presence or absence of a document on the ADF document tray.
• Paper path sensor arm
The paper path sensor arm detects paper in the paper path in case of jams. It dictates the CIS scan
bar when to start scanning.
• ADF feed motor assembly
The feed motor assembly is a DC motor that rotates the pick roller and feed roller in the reverse
direction and rotates the ADF transport roll assembly in the forward direction.
• Idler
The idler will press the paper against the rollers to make sure that the paper moves when the roller
rotates.
• Exit roller
As the trailing edge of the paper leaves the feed roller, the exit roller controls the movement of the
paper until it can successfully exit.
• Feed roller
The feed roller controls the movement of the paper before it reaches the exit roller.
• Separation pad
The separation roller gets in contact with the separation pad, forming the separation nip that prevents
multiple feeds in case there are multiple picks.
• Separator roller
The separation roller gets in contact with the separation pad, forming the separation nip that prevents
multiple feeds in case there are multiple picks
• Pick roller
The pick roller picks the paper from the ADF input tray.
• Paper stopper
The paper stopper prevents over-insertion of the paper.
• Friction pad
The friction pad prevents multiple picks and wearing of the pick rollers.

4447-20x
4. Repair information Previous
Warning: Read the following before handling electronic parts.
Next
Handling ESD-sensitive parts

Go Back
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, use the following instructions in addition to all the usual precautions, such as
turning off power before removing logic boards:
• Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until you are ready to
install the part into the machine.
Disassembly
• Make the least-possible movements with your body to prevent an increase of static electricity from clothing Flow chart
fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges
any static electricity in your body to the machine.
• Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing
a pluggable module, use the correct tool.
• Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the
ESD-sensitive part for any reason, first put it into its special bag.
• Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they
make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be
discharge paths without being grounded.)
• Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers
when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table.
• If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
• Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low
humidity increases static electricity.
Navigation buttons
This manual contains navigation buttons in the right margin of each page, making it easier and quicker to navigate.
Button Description
Previous
Click to move the document view backward by one page.
Next
Click to move the document view forward by one page.
Go Back
Click to return to the last page viewed.
Disassembly Flowchart
Click to go to the disassembly flowchart in Chapter 4.
4-1 Service Manual

4447-20x
Previous
Disassembly flow chart
The disassembly flow chart shows the sequence of procedures when removing a certain part or assembly. The
table below identifies the number of screws and connectors that need to be removed along with the part or
assembly. Next
Number of cable
Part/assembly Description Number of fasteners
connectors Go Back
ADF input tray Not a FRU, no tool required N/A N/A
ADF pick assembly and Not a FRU, no tool required N/A N/A
separation pad
ADF door Not a FRU, no tool required N/A N/A
Ink tank door A FRU, no tool required N/A N/A Disassembly
Power supply Not a FRU, no tool required N/A N/A Flow chart
Duplex unit Not a FRU, no tool required N/A N/A

Rear cover A FRU, tool required N/A 5 plastic screws
Wall rib housing A FRU, tool required N/A 2 plastic screws
Pick tires A FRU, no tool required N/A N/A
Left cover A FRU, tool required N/A 1 plastic screw
Right cover A FRU, tool required N/A 1 plastic screw
PCBA metal frame Not a FRU, top level N/A 6 plastic screws
support assembly part
ADF/scanner assembly A FRU, tool required For Pro5500 • 2 plastic screws
• 7 cable connectors • 1 metal screw
• 1 ground connector
ADF assembly A FRU, tool required 5 cable connectors 6 plastic screws
Control panel assembly A FRU, tool required 2 cable connectors 5 plastic screws
Flatbed scanner A FRU, tool required N/A N/A
assembly
Wireless card A FRU, tool required 1 cable connector 2 plastic screws
Card reader A FRU, tool required • 1 cable connector 2 plastic screws
• I ground connector
System board A FRU, tool required 34 cable connectors 4 plastic screws
Midframe cover A FRU, tool required • 3 cable connectors • 4 plastic screws
• 1 ground connector • 1 metal screw
Printhead carrier card Not a FRU, top level N/A 2 plastic screws
cover assembly part
Front cover assembly A FRU, tool required N/A 3 plastic screws
Encoder strip A FRU, no tool required N/A 1 spring hook
Alignment sensor A FRU, tool required N/A 1 plastic screw
Printhead carrier card A FRU, tool required 4 cable connectors 1 plastic screw
Tank receiver assembly A FRU, tool required 4 cable connectors 2 plastic screws
Print engine assembly A FRU, tool required N/A 4 plastic screws
Tube clip Not a FRU, top level N/A N/A
assembly part
Printhead carrier card Not a FRU, top level N/A 2 plastic screws
holder assembly part
Inlet A FRU, tool required N/A 2 plastic screws
Printhead A FRU, no tool required N/A N/A
Note: The arrows point away from parts that must be removed to access the part in question. If a part does not
have an arrow pointing towards it, then it can be removed without removing any other parts. Click the illustration
of the part or assembly you want to remove to go to its corresponding removal procedure.
Repair information 4-2

4447-20x
Previous
ADF ADF pick ADF lid Power supply Duplex unit Input tray Supplies Ink tank Next
input tray assembly door
Go Back
Wall rib housing

Rear cover
Pick tires Disassembly

Flow chart
Left cover Right cover
PCBA metal
Control panel assembly frame support
ADF/scanner
Card reader
Wireless card System board
ADF assembly
Flatbed scanner
assembly
Mid frame
cover
PH Carrier
card cover
Encoder strip
Front cover
assembly
Tank receiver
Alignment sensor PH Carrier card assembly
Print engine
assembly
Carrier card Tube inlet Printhead
Tube clip assembly
holder assembly
4-3 Service Manual

4447-20x
Previous
Removal procedures
Next
Go Back
Disassembly
Flow chart
The following procedures are arranged according to the name of the printer part discussed.
CAUTION
Remove the power cord from the electrical outlet before you connect or disconnect any cable
or electronic board or assembly for personal safety and to prevent damage to the printer.
General precautions on removals
Notes:
• Some removal procedures require removing cable ties. You must replace cable ties during reassembly to
avoid pinching wires, obstructing the paper path, or restricting mechanical movement.
• Remove the ink tanks. See “Ink tank removal” on page 4-5.
• Always remove the power cord from the AC electrical outlet. Do not REBRICK the printer. Also remove the
power supply from the printer. See“Power supply removal” on page 4-10.
• Do not interchange screws during reinstallation, as this may damage the machine. Always take note of
their original placement in the machine.
• Use a flat and clean surface.
• Use only authorized replacement parts.
• Do not force plastic parts.
• Do not tilt the printer unless specified in the procedure.
Releasing plastic latches
Many of the parts are held with plastic latches. The latches break easily; release them carefully. To remove such
parts, press the hook end of the latch away from the part to which it is latched.
Never apply excessive force

when releasing the hook.

4447-20x
Ink tank removal Previous
Note: This is not a Field Replaceable Unit (FRU). This procedure is included as a reference to other removal
procedures.
1. Open the ink tank door.
2. Press the release tabs to eject the ink tanks. Next
Go Back
Disassembly
Flow chart
3. Remove the ink tanks.

Note: Be careful in removing the ink tanks, ink may spill over.
4-5 Service Manual

4447-20x
Ink tank door removal Previous
Note: The printer should be placed at the edge of the table to properly remove this FRU.
1. Open the ink tank door at 90 degrees.
Next
Go Back
Disassembly
Flow chart
2. Pull down the ink tank door until it clicks to remove.

4447-20x
This is the photo of the ink tank door. Previous
Next
Go Back
Disassembly
Flow chart
Installation note:
a. Align the tabs to the hinge of the ink tank door at 90 degrees.
b. Push the ink tank door until it locks in place.
4-7 Service Manual

4447-20x
Input tray removal Previous
Slide out the input tray from the front of the printer to remove.
Next
Go Back
Disassembly
Flow chart
This is the photo of the input tray.

4447-20x
Second tray removal (300-sheet or 550-sheet) Previous
Lift the printer, and remove the second tray.
Next
Go Back
Disassembly
Flow chart
This is the photo of the 300-sheet second tray.
This is the photo of the 550-sheet second tray.
4-9 Service Manual

4447-20x
Power supply removal Previous
Note: This is not a FRU. This procedure is included as a reference to other removal procedures.
Pull out the power supply from the rear of the printer to remove.
Next
Go Back
Disassembly
Flow chart
This is the photo of the power supply.

4447-20x
Duplex unit removal Previous
Note: This is not a FRU. This procedure is included as a reference to other removal procedures.
Pull up the latch, and pull out the duplex unit from the rear of the printer to remove.
Next
Go Back
Disassembly
Flow chart
This is the photo of the duplex unit.
4-11 Service Manual

4447-20x
Wall rib housing removal Previous
1. Remove the input tray. See “Input tray removal” on page 4-8.
3. Place the printer at the edge of the table.
Next
Go Back
Disassembly
Flow chart
4. Remove the two screws (A) at the bottom of the printer.

Warning: Be sure not to mar the surface of the printer.

4447-20x
5. Remove the wall rib housing. Previous
This is the photo of the wall rib housing.
Next
Go Back
Disassembly
Flow chart
Pick tires removal
1. Remove the input tray. See “Input tray removal” on page 4-8.
3. Remove the wall rib housing. See “Wall rib housing removal” on page 4-12.
4. Push down the pick arm.
4-13 Service Manual

4447-20x
5. Remove the left pick tire as shown. Previous
Next
Go Back
Disassembly
Flow chart
6. Do the same on the right pick tire.

This is the photo of the pick tires.

4447-20x
Previous
Installation note: When replacing the pick tire, check the following:
• The tire is fully aligned to the guides (A) of the pick arm as shown.
• The clutch is still working; the tires and hubs should rotate in a counterclockwise direction,
and lock in a clockwise direction.
Next
Go Back
Disassembly
Flow chart
4-15 Service Manual

4447-20x
ADF pick assembly and separation pad removal Previous
1. Open the ADF door.
Next
Go Back
Disassembly
Flow chart
2. Remove the plastic e-clip (A).

4447-20x
3. Pull out the gear shaft to remove. Previous
Next
Go Back
Disassembly
Flow chart
Installation note: When replacing the gear shaft, be sure to insert it under the paper stopper (A) as shown.
4-17 Service Manual

4447-20x
4. Hold the ADF pick, and push it to the right to release the left tab from the slot. Previous
Next
Go Back
Disassembly
Flow chart
5. Ease out the right tab of the ADF pick from the slot.
6. Press the side tabs of the separation pad.

4447-20x
7. Lift the separation pad (C) to remove. Previous

Note: The spring under the separation pad may bounce off after removal.
Next
Go Back
Disassembly
Flow chart
Installation note:
a. Insert the spring extension into the small opening.
4-19 Service Manual

4447-20x
b. Insert the round tab (A) of the separation pad into the spring as shown. Previous
Next
Go Back
Disassembly
Flow chart
This is the photo of the ADF pick assembly and the separation pad.

4447-20x
ADF input tray removal Previous
1. Open the ADF door.

2. Move the side guides of the ADF tray to the center.
Next
Go Back
Disassembly
Flow chart
3. Position the tray at 45 degrees.

4. Slightly bend the ADF tray with thumb, and free the right hinge of the tray with a prying tool.
Warning: Be careful in prying the right hinge to prevent it from breaking.
5. Free the left hinge, and lift the ADF input tray to remove.
4-21 Service Manual

4447-20x
This is the photo of the ADF input tray. Previous
Next
Go Back
Disassembly
Flow chart

4447-20x
ADF door removal Previous
1. Open the ADF door at 45 degrees, and push the latches (A) to the sides to unlock.
Next
Go Back
Disassembly
Flow chart
2. Open the ADF door fully, and push the right hinge (B) sideward to release.
4-23 Service Manual

4447-20x
3. Turn the ADF door at 90 degrees from the left hinge, and lift to remove. Previous
Next
2
Go Back
Disassembly
Flow chart
This is the photo of the ADF door.

4447-20x
Rear cover removal Previous
Warning: Do not interchange screws during reinstallation, as it may damage the machine. Always take note of
their original placement.
1. Remove the power supply. See “Power supply removal” on page 4-10.
2. Remove the duplex unit. See “Duplex unit removal” on page 4-11. Next
3. Remove the five screws (A) securing the rear cover to the printer.
Go Back
Disassembly
Flow chart
4. Hold the center section of the rear cover, and free the snaps from the left side to remove.
4-25 Service Manual

4447-20x
This is the photo of the rear cover. Previous
Next
Go Back
Disassembly
Flow chart
Left cover removal
3. Remove the rear cover. See “Rear cover removal” on page 4-25.
4. Press the scanner latch handle (A) to release the ADF/scanner assembly.
5. Open the ADF/scanner assembly.

4447-20x
6. Remove the plastic screw (B) securing the left cover to the printer. Previous
Next
Go Back
Disassembly
Flow chart
B
7. Slide back the left cover to remove.
This is the photo of the left cover.
4-27 Service Manual

4447-20x
Previous
Installation note:
a. Align the tabs (A) of the left cover with the guides (B) located at the bottom part of the printer.
Warning: Be sure not to dislodge the tube (C).
Next
Go Back
Disassembly
Flow chart
A
B C
b. Close the left cover, and slide forward to lock it in place.

4447-20x
Right cover removal Previous
4. Press the scanner latch handle (A) to release the ADF/scanner assembly.
5. Open the ADF/scanner assembly. Go Back
Disassembly
Flow chart
A
6. Remove the plastic screw (B) securing the right cover to the printer.
4-29 Service Manual

4447-20x
7. Slide back the right cover to remove. Previous
Next
Go Back
Disassembly
Flow chart
This is the photo of the right cover.

4447-20x
Previous
Installation note:
a. Be sure the wires are properly placed inside the printer.
b. Align the tabs (A) of the right cover with the guides (B) located at the bottom part of the printer. Next
Go Back
Disassembly
Flow chart
A
B
c. Close the right cover, and slide forward to lock it in place.
4-31 Service Manual

4447-20x
System board removal Previous
CAUTION
The lithium battery in this product is not intended to be replaced. There is a danger of
explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or
incinerate a lithium battery. Discard used lithium batteries according to manufacturer’s Next
instructions and local regulations.
Go Back
3. Remove the rear cover. See “Rear cover removal” on page 4-25. Disassembly
4. Remove the right cover. See “Right cover removal” on page 4-29. Flow chart
5. Remove the five M3x6 pan washer head screws (A) securing the metal shield to the system board.
6. Remove the metal shield.

Installation note: When replacing the metal shield, be sure to insert it as shown below.

4447-20x
7. Disconnect all connectors from the system board. Previous

Installation note: When replacing the system board, be sure to pay attention to the connection of all colored
cables. The connectors on the system board are colored to match the colored dots (A) that
are found on the cable connectors as shown.
Next
Go Back
Disassembly
Flow chart
A
Installation note: The table below shows the cable color assignment and their corresponding connector color.
Connector Description Cable color Connector color

J71 Out tray full TX Red, black Black connector
J72 Out tray full RX Red, black Black connector
J34 Paper staging flag sensor White connector
J31 Duplex cover sensor Black connector
J26 EOF Red, Blue, Black White connector
J30 ADF Black, Red White connector
J38 ASIC JTAG
J7 Power Black, Red White connector
J46 PRA home sensor Red, Brown, White connector
Orange, Black
J6 NIP open motor Black, Brown, White connector
Orange, Yellow
J29 Pick DC & encoder White connector
J8 CAR DC Red, Black Red connector
J33 2nd tray connection Red, Yellow, White connector
Pink, Red,
Blue, Green,
Brown, Black,
Gray, Black
J40 Ink mist fan White connector
J5 IPV motor Black, Brown, Black connector
Orange, Yellow
4-33 Service Manual

4447-20x
Connector Description Cable color Connector color Previous
J1 PF DC Red, Black Black connector

J32 Maint home Red, Orange, Red connector
Brown, Black
Next
J10 MPV motor Black, Brown, Red connector
Orange, Yellow
J9 Pump DC Red, Black Black connector Go Back
J21 Pump encoder Blue connector
8. Remove the M3x6 pan washer head screws (B) securing the system board to the printer.
Disassembly
Flow chart
B
9. Remove the system board.
This is the photo of the system board.

4447-20x
Control panel assembly removal Previous
4. Remove the left cover. See “Left cover removal” on page 4-26.
5. Remove the right cover. See “Right cover removal” on page 4-29. Go Back
6. Disconnect the control panel FFC (A), and the plastic screw (B) at the right side of the printer.
Disassembly
Flow chart
B A
Installation note: When replacing the control panel FFC, be sure to place it behind the cable holder (A) as
shown.
4-35 Service Manual

4447-20x
7. Remove the plastic screw (C) at the left side of the printer. Previous
Next
Go Back
Disassembly
Flow chart
8. Remove the three plastic screws (D) securing the control panel assembly to the printer.

4447-20x
9. Press the scanner latch handle, and pull up the control panel assembly. Previous
10. Disconnect the control panel USB cable connector (E) to completely remove the control panel assembly.
Next
Go Back
Disassembly
Flow chart
This is the photo of the control panel assembly.
4-37 Service Manual

4447-20x
Wireless card removal Previous
6. Remove the control panel assembly. See “Control panel assembly removal” on page 4-35.
7. Remove the two T3x8 pan head screws (A) securing the wireless card to the printer.
Disassembly
Flow chart

4447-20x
8. Tilt the wireless card, and disconnect the USB cable connector (B) as shown. Previous
Next
Go Back
Disassembly
Flow chart
9. Remove the wireless card.

This is the photo of the wireless card.
4-39 Service Manual

4447-20x
Card reader removal Previous
7. Disconnect the USB connector (A) connecting the card reader to the system board.
8. Remove the T3x8 pan head screw (B) securing the left side of the card reader.
9. Remove the other T3x8 pan head screw (C) securing the ground connector to the card reader.
Disassembly
Flow chart
B C A

4447-20x
10. Tilt the card reader, and pull to remove. Previous

Note: The light pipe (D) may be dislodged while removing the card reader.
Next
Go Back
Disassembly
Flow chart
This is the photo of the card reader.
4-41 Service Manual

4447-20x
ADF/Scanner assembly removal Previous
4. Remove the two plastic screws (A) located at the rear side of the printer.
Go Back
Disassembly
Flow chart
6. Remove the screw (B) securing the ground connector.
7. Remove the right cover. See “Right cover removal” on page 4-29.

4447-20x
8. Disconnect the three FFCs (C) from the system board. Previous
Next
Go Back
Disassembly
Flow chart
9. Flex the left side of the printer to release the left tab (D) from the ADF/scanner assembly.
10. Do the same on the right side.
4-43 Service Manual

4447-20x
11. Fully open the ADF/scanner assembly. Previous

12. Remove the cable cover.
Warning: Be sure to firmly hold the ADF/scanner assembly to prevent machine damage.
Next
Go Back
Disassembly
Flow chart
13. Route off the three disconnected FFCs from the side openings of the printer.
Note: Take note of the original routing of all the cables.
14. Slide off the FFCs from the toroids.

4447-20x
Previous
Installation note:
a. Press down the toroid latches with a prying tool to release the toroids from the tabs.
Next
Go Back
Disassembly
Flow chart
b. Insert the FFCs into the toroids.
c. Insert the toroids into the toroid clips.
4-45 Service Manual

4447-20x
15. Disconnect the four cable connectors (E). Previous

16. Route the ground connector (F) from the rear to the front side of the printer as shown.
Next
Go Back
Disassembly
Flow chart
E
F
17. Fully extend the ADF/scanner assembly, and lift to remove.
This is the photo of the ADF/scanner assembly.

4447-20x
ADF assembly removal Previous
5. Remove the ADF/scanner assembly. See “ADF/Scanner assembly removal” on page 4-42. Go Back
6. Flip over the ADF/scanner assembly.
Warning: Be sure not to mar the surface of the assembly.
7. Remove the six screws (A) securing the ADF assembly to the scanner assembly.
Disassembly
Flow chart
8. Press the scanner lid latch to release the ADF assembly from the scanner assembly.
9. Open the ADF assembly.
4-47 Service Manual

4447-20x
10. Lift the ADF assembly to remove.(SRADFAsm3) Previous
Next
Go Back
Disassembly
Flow chart
This is the photo of the ADF assembly.

4447-20x
Flatbed scanner assembly removal Previous
5. Remove the ADF/scanner assembly. See “ADF/Scanner assembly removal” on page 4-42. Go Back
6. Remove the ADF assembly. See “ADF assembly removal” on page 4-47.
7. Remove the scanner assembly.
This is the photo of the scanner assembly.

Disassembly
Flow chart
4-49 Service Manual

4447-20x
Midframe cover removal Previous
7. Remove the card reader. See “Card reader removal” on page 4-40.
8. Remove the ADF/scanner assembly. See “ADF/Scanner assembly removal” on page 4-42.
9. Disconnect the USB connectors (A), ADF motor cable connector (B), and the J22 FFC (C) from the system
board. Disassembly
Flow chart
A C B

4447-20x
10. Remove the five screws (D) securing the midframe cover. Previous
Next
Go Back
Disassembly
Flow chart
D
11. Push down the pogo pins, and press the scanner latch handle until it clicks to release the midframe cover
from the front cover.
4-51 Service Manual

4447-20x
12. Gently unsnap the midframe cover from the front cover. Previous
Warning: There are four snaps on the front cover that might break off if not properly separated from the
midframe cover.
Next
Go Back
Disassembly
Flow chart
13. Lift up the midframe cover to remove.
This is the photo of the midframe over.

4447-20x
Encoder strip removal Previous
9. Remove the midframe cover. See “Midframe cover removal” on page 4-50.
10. Turn the gear clockwise, and move the printhead carrier assembly to the center of the printer. Disassembly
Flow chart
Note: Take note of the following when moving the printhead carrier assembly:
• Do not pull on the cables or tubes.

• Place hands on the printhead carrier card shield to move the assembly.
11. Raise the trap door on the ink mist cover to access the encoder strip attachment point.
12. Press the leaf spring (A) to release the encoder strip from the right side.
4-53 Service Manual

4447-20x
13. Release the encoder strip from the left side. Previous
Next
Go Back
Disassembly
Flow chart
14. Remove the encoder strip.

This is the photo of the encoder strip.
Installation note: Insert the encoder strip between the openings of the encoder sensor located under the
printhead carrier assembly as shown.

4447-20x
Front cover removal Previous
1. Remove the ink tank door. See “Ink tank door removal” on page 4-6.
2. Remove the input tray. See “Input tray removal” on page 4-8. Next
5. Remove the rear cover. See “Rear cover removal” on page 4-25. Go Back
9. Remove the wireless card. See “Wireless card removal” on page 4-38.
10. Remove the card reader. See “Card reader removal” on page 4-40. Disassembly
Flow chart
13. Remove the three screws (A) securing the front cover to the printer.
4-55 Service Manual

4447-20x
14. Pull the front cover to remove. Previous
Next
Go Back
Disassembly
Flow chart
This is the photo of the front cover.

4447-20x
Alignment sensor removal Previous
6. Remove the top cover. See “ADF/Scanner assembly removal” on page 4-42.
10. Remove the two screws (A) securing the intermediate top cover to the midframe cover. Disassembly
Flow chart
11. Remove the intermediate top cover.
12. Remove the two screws (B) securing the printhead carrier card cover.
Warning: Be careful not to push down on the printhead carrier with the screw driver, as this could push
the printhead down into the printzone midframe. Doing so could damage the nozzle plate.
4-57 Service Manual

4447-20x
13. Tilt the carrier card cover, and push backward to release the hook (B) from the carrier card. Previous
Installation note: When reinstalling the carrier card cover, be sure that it is touching the ground of the carrier
card.
Next
Go Back
Disassembly
Flow chart
14. Remove the screw (D) securing the alignment sensor.

4447-20x
This is the photo of the alignment sensor. (SRAlignSnr7) Previous
Next
Go Back
Disassembly
Flow chart
4-59 Service Manual

4447-20x
Printhead carrier assembly with tank receiver assembly removal Previous
Warning: Be careful not to touch the printhead nozzle when doing this removal procedure. It can damage and
contaminate the printhead assembly. Next
Go Back
8. Remove the card reader. See “Card reader removal” on page 4-40. Disassembly
Flow chart
11. Remove the lower front cover. See “Front cover removal” on page 4-55.
12. Remove the alignment sensor. See “Alignment sensor removal” on page 4-57.
13. Move the gear (A) clockwise until the IPV fingers (B) touch the tubes as shown.
Note: This will close the tubes to prevent ink from spilling.

4447-20x
14. Disconnect the two FFCs (C), J71, J72, and IPV selector motor cable connectors (D). Previous
15. Disconnect the tank door FFC (E) from the tank door sensor.
16. Remove all cable connectors from the cable holder (F).
Next
Go Back
Disassembly
Flow chart
E C D
17. Separate the J72 and IPV cable connectors from the cable bunch.
Note: Take note of the original routing of these cables.
18. Remove the cables from the cable guides (G).
4-61 Service Manual

4447-20x
19. Disconnect the two neoprene tubes (H) from regulator and the vent tube (J). Previous
Next
Go Back
Disassembly
Flow chart
H
J
20. Remove the two screws (K) securing the tank receiver assembly.

4447-20x
21. Route off the vent tube and regulator tube from the guides, and set aside. Previous
Next
Go Back
Disassembly
Flow chart
22. Route off the ink tubes.

Warning: Be careful in handling the tubes, as they can be easily detached from the junction.
23. Disconnect the J2, J3, and J1 FFCs (L) from the printhead carrier card.
4-63 Service Manual

4447-20x
24. Push the toroid holder upward to release the toroid. Previous
Next
Go Back
Disassembly
Flow chart
25. Remove the three disconnected FFCs from the guides, and set aside.
26. Remove the ink tubes from the guides by releasing the snaps (M) using a prying tool.
Note: Take note of the original routing of all the ink tubes.
Note: Be careful in handling the tubes, as ink might spill.

4447-20x
Installation notes: Previous
• When installing the tubes, make sure that they are not pinched on the side.
• Install the tubes in the following order from bottom to top:
a. Vacuum tube
b. Pressure tube
Next
c. Vent tube
d. Black (K) ink tube
e. Yellow (Y) ink tube
Go Back
f. Magenta (M) ink tube
g. Cyan (C) ink tube
• Install the tubes between the tube guides (A) as shown.
Disassembly
Flow chart
27. Lift the manifold (N) with both fingers from the tube guide.
Warning: Do not hold the manifold as the ink tubes may be disconnected from the junction.
N
28. Remove all ink tubes from the tube guides.
4-65 Service Manual

4447-20x
29. Push down on both spring locks located at the bottom of the printhead carrier assembly, and move Previous
sideways to unlock.
Next
Go Back
Disassembly
Flow chart
30. Lift up the printhead carrier assembly with the left hand, and pull out the tank receiver assembly with the
right hand to remove both assemblies.
Note: Inspect the felt behind the tank receiver assembly for saturation. If it is saturated, then replace the felt.

4447-20x
Printhead carrier card removal Previous
Note: Use the fixture to disassemble the printhead assembly.

3. Remove the rear cover. See “Rear cover removal” on page 4-25. Next
6. Remove the control panel assembly. See “Control panel assembly removal” on page 4-35. Go Back
11. Remove the lower front cover. See “Front cover removal” on page 4-55. Disassembly
Flow chart
13. Disconnect the J1, J2, and J3 cables from the printhead carrier card.
14. Push the toroid holder upward to release the toroid.
15. Remove the three disconnected FFCs from the guides, and set aside.
4-67 Service Manual

4447-20x
16. Push down on both spring locks located at the bottom of the printhead carrier assembly, and move Previous
sideways to unlock.
Next
Go Back
Disassembly
Flow chart
17. Move the printhead carrier assembly to the maintenance position.

18. Remove the T2.6 x 7.6 pan head screw (A) securing the printhead carrier card to the printhead assembly.

4447-20x
19. Disconnect the printhead FFCs (B) to remove the printhead carrier card. Previous
Next
Go Back
Disassembly
Flow chart
This is the photo of the printhead carrier card.
4-69 Service Manual

4447-20x
Previous
Installation note:
1. Unlock the connector lock (A) that are located at the bottom of the printhead carrier card.
2. Insert the printhead FFCs (B) into the connector locks. Next
A
Go Back
Disassembly
Flow chart
B
3. Fasten the screw (C) to secure the printhead carrier card on top of the printhead assembly.
Note: Take note of the locating pins (D) when installing the carrier card.
C

4447-20x
4. Lift and tilt the printhead carrier card, and fasten the printhead FFCs into the connector locks. Previous
Next
Go Back
Disassembly
Flow chart
5. Make sure that the encoder strip (E) is between the gaps of the encoder sensor that is under the printhead
carrier assembly.
4-71 Service Manual

4447-20x
6. Insert one end of the spring lock into the small gap. Previous
Next
Go Back
Disassembly
Flow chart
7. Do the same for the other spring lock on the other side.
8. Push down on both spring locks, and swing inward to secure them in place.

4447-20x
Printhead removal Previous
Warning: When replacing the printhead, be careful not to touch the printhead nozzle. It can damage and
contaminate the printhead assembly. Next
Note: Use the fixture to disassemble the printhead assembly.

Go Back
Disassembly
7. Remove the wireless card. See “Wireless card removal” on page 4-38. Flow chart
13. Remove the printhead carrier card. See “Printhead carrier card removal” on page 4-67.
14. Make sure that the printhead carrier is in the maintenance position.
15. Lift the tube clip (A), and remove the two T2.6 x 7.6 pan head screws (B) securing the printhead carrier
card holder to the printhead.
B A
4-73 Service Manual

4447-20x
16. Tilt the printhead carrier card holder, and pull up to remove from the printhead. Previous
Next
Go Back
Disassembly
Flow chart
17. Remove the two T2.6 x 7.6 pan head screws (C) securing the inlet.

4447-20x
This is the photo of the printhead. Previous
Next
Go Back
Disassembly
Flow chart
Installation note:
1. Make sure that the printhead carrier is in the maintenance position.
4-75 Service Manual

4447-20x
2. Place the printhead on the printhead carrier. Previous
Next
Go Back
Disassembly
Flow chart
3. The inlet has a gasket. Install the gasket to the inlet as shown.

4447-20x
4. Attach the two T2.6 x 7.6 pan head screws (A) to secure the inlet to the printhead. Previous
Note: Make sure to screw the inlet using the torque specification of 1.75 ± 0.25 kgf.cm.
Next
Go Back
Disassembly
Flow chart
A
5. Install the printhead carrier card holder.
Note: Make sure that the tubes are securely placed on top of the tube guide (B) of the printhead carrier
card holder.
4-77 Service Manual

4447-20x
6. Install the tube clip (C) to cover the tubes and inlet. Previous
Next
Go Back
Disassembly
Flow chart
7. Attach the two T2.6 x 7.6 pan head screws to secure the printhead carrier card holder to the printhead.
D
8. Install the printhead carrier card. See the installation note on page 4-75.
9. Reset the printhead skew. See “Adjusting skew” on page 3-18.

4447-20x
Tank receiver assembly with inlet removal Previous
10. Remove the midframe cover. See “Midframe cover removal” on page 4-50. Disassembly
Flow chart
13. Remove the printhead carrier assembly with tank receiver assembly. See “Printhead carrier assembly
with tank receiver assembly removal” on page 4-60.
14. Remove the printhead carrier card. See “Printhead carrier card removal” on page 4-67.
15. Remove the printhead. See “Printhead removal” on page 4-73.
16. Remove the tank receiver assembly with inlet.
This is the photo of the tank receiver assembly with inlet.
4-79 Service Manual

4447-20x
This is the photo of the tank receiver assembly. Previous
Next
Go Back
Disassembly
Flow chart
This is the photo of the inlet with tubes.

4447-20x
Previous
Installation note: The inlet has a gasket. Install the gasket to the inlet as shown.
Next
Go Back
Disassembly
Flow chart
Installation note: Before installing the inlet to the printhead, make sure that all the tubes are straightened out,
so that they do not overlap each other when installing them to the tank receiver assembly.
Installation note: Follow the procedures to install the ink tubes and the printhead vent tube to the tank receiver
assembly.
a. Connect the two neoprene tubes to the regulator (A) and the printhead vent tube (B) to the neoprene
tube of the tank receiver assembly.
A B
4-81 Service Manual

4447-20x
b. Connect the tank security FFC (C) to the sensor. Previous

c. Connect the ink level sense FFC (C), J71, J72, and J5 cable connectors (D) to the system board.
Next
Go Back
Disassembly
Flow chart
E C D
d. Install the ink tubes to the neoprene tubes of the tank receiver assembly.
Note: The ink tubes are color coded. INsert each ink tube as shown below.
K C M Y

4447-20x
Previous
Installation note: Follow the procedures to install the tube clips.

a. Install one tube clip to the ink tubes and printhead vent tube on the left side of the print engine. Make
sure to install the tube clip between the metal and plastic black frames of the print engine, and to lock
Next
it on top of the tubes as shown.
Go Back
Disassembly
Flow chart
b. Move the printhead carrier assembly to the right side of the print engine.
c. Install the other tube clip to the ink tubes on the right side of the print engine. Make sure to install the
tube clip between the metal and plastic black frames of the print engine, and to lock it on top of the
tubes as shown. Take note that the printhead vent tube is no longer included in this installation. There
are four ink tubes versus five holes in the tube clip. The lowest hole should not have any tube clipped
on it.
4-83 Service Manual

4447-20x
Print engine assembly removal Previous
1. Remove the ink tank door. See “Ink tank door removal” on page 4-6.
2. Remove the input tray. See “Input tray removal” on page 4-8. Next
5. Remove the rear cover. See “Rear cover removal” on page 4-25. Go Back
8. Remove the system board. See “System board removal” on page 4-32.
10. Remove the wireless card. See “Wireless card removal” on page 4-38. Disassembly
Flow chart
14. Remove the print zone felt assembly. See “Encoder strip removal” on page 4-53.
15. Remove the encoder strip. See “Encoder strip removal” on page 4-53.
18. Remove the printhead carrier assembly with the tank receiver assembly. See “Printhead carrier
assembly with tank receiver assembly removal” on page 4-60.
The print engine assembly remains.

4447-20x
Previous
Next
Go Back
Disassembly
Flow chart
4-85 Service Manual

4447-20x
5. Connector locations Previous
Locations
Next
Print engine top view

Go Back
Pressure Release Arm (PRA)
Staging
sensor
Power PRA sensor
supply
PRA gear clutch

PRA
End of form sensor (EOF)

Pressure arm
Carrier assembly rollers
Printhead skew
adjust screw
Maintenance
pinch valve
(MPV)
Vacuum
Canister
Purge pump Exit rollers

and star
wheels
Bin full sensor
Connector locations 5-1

4447-20x
Front view Previous

1 2
Next
11 Go Back
SD/M
S/xD/MM
C
10
5 3
4
9
8 6
7
Number Use the To

1 Automatic Document Feeder (ADF) • Scan, copy, or fax multiple-page documents.
• Access ADF paper jams.
Note: Select printer models allow duplex scanning,
copying, or faxing with just a single pass of a page
through the ADF.
2 ADF input tray Load original documents into the ADF.
Notes:
• Do not load postcards, photos, small items, or
thin media (such as magazine clippings) into
the ADF. Place these items on the scanner
glass.
• After scanning, copying, or faxing, you can lift
the right end of the input tray to retrieve the
original documents easily.
3 PictBridge and USB port Connect a PictBridge-enabled digital camera or a
flash drive to the printer.
4 Card reader light Check the card reader status. The light comes on
when a memory card is inserted, and blinks when a
memory card is being accessed.
5 Memory card slot Insert a memory card.
6 Ink cartridge access door Install, remove, or replace ink cartridges.
7 Paper tray (Tray 1) Load paper.
8 Second paper tray (Tray 2) Load additional paper.
You can load the same type of paper as in Tray 1.
Note: This option is available only to You can also load a different type of paper and
select printer models. change the default paper settings so the printer
uses paper from Tray 2 for certain types of print
jobs.
9 Exit bin Hold paper as it exits.
Note: For the printer to be ready for any print job,
make sure to fully extend the exit bin, and to flip out
the bin extender.
5-2 Service Manual

4447-20x
Number Use the To Previous
10 Bin extender Catch the paper as it exits.

Note: For the printer to be ready for any print job,
make sure to carefully extend the exit bin, and to
flip out the bin extender.
Next
11 Operator panel with touch screen Operate the printer.
Rear view Go Back
SD/MS
/xD/M
MC
5 3 2 1
4
Number Part Function

1 Customer support label Identify the model number of the printer, the customer support hot
line, and the ink cartridge information.
2 Scanner glass Scan, copy, or fax photos and documents.
3 Power supply with port Connect the printer to the power cord.
4 Duplex unit • Print on both sides of a sheet of paper.
• Access paper jams.
5 USB port Connect the printer to a computer using a USB cable.
Warning: Do not touch the USB port except when plugging in or
removing a USB cable or installation cable.
Note: Remove the sticker to access the port.
6 Ethernet port Connect the printer to a computer, a local network, an external
DSL, or a cable modem.
7 LINE port Connect the printer to an active telephone through a standard wall
jack (RJ-11), DSL filter, or VoIP adapter, or any other adapter that
allows you to access the phone line to send and receive faxes.
LINE
8 EXT port Connect additional devices (telephone or answering machine) to

the printer and the telephone line. Use this port if you do not have
a dedicated fax line for the printer and if this connection method is
supported in your country or region.
Note: Remove the plug to access the port.
EXT

Previous
Go Back
Next
J45 J28 J22 J30 J38

J47
J71 J72 J34
J23 J31
J26
J18 J19 J20
J21
J09
J10
J32
Card Reader USB
INA USB
J68
System board (Pro5500)
J51
Service Manual
Connectors
J7
J14 J33
J27 J1 J5 J40 J35 J8 J29 J6 J46
J24
4447-20x
5-4
4447-20x
System board connectors (Pro5500) Previous
Connector Description
J18 Carrier Board
J19 Carrier Board Next
J20 Carrier Board

J71 Out Tray Full TX
Go Back
J23 Paper Low & Paper Out
J72 Out Tray Full RX
J47 ADF CIS
J45 FB CIS
J28 FB Motor Encoder
J34 Paper Staging Flag Sensor
J22 ADF Motor and Encoder / ADF Sensor and Cover Sensor
J31 Duplex Cover Sensor

J26 EOF
J30 ADF
J38 ASIC JTAG
J24 ASIC UART
J7 Power
J46 PRA Home Sensor
J6 NIP Open Motor
J29 Pick DC & Encoder
J8 CAR DC
J33 2nd Tray Connection
J35 Paper Feed Motor Encoder & Error Mapping
J40 Ink Mist Fan

J5 IPV Motor
J1 PF DC
J27 Tank Security Connector
J51 Tank Door
J14 OP Connector
J68 Ink Level Sense
J37 INA USB
J57 Card reader USB
J32 Maint Home
J10 MPV Motor
J9 Pump DC
J21 Pump Encoder

4447-20x
Wireless card Previous
Next
JP3 Go Back
Card reader
5-6 Service Manual

4447-20x
Carrier card Previous
Next
J1 Go Back
J2
J3

4447-20x
Previous
Next
Go Back
5-8 Service Manual

4447-20x
6. Preventive maintenance Previous
This chapter describes procedures for printer preventive maintenance. Follow these recommendations to help
prevent problems and maintain optimum performance.
Next
Safety inspection guide

Go Back
The purpose of this inspection guide is to aid you in identifying unsafe conditions.
If any unsafe conditions exist, find out how serious the hazard could be and if you can continue before you
correct the hazard.
Check the following items:
• Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover
• Possible safety exposure from any non-Lexmark attachments
Maintaining the printer

Cleaning the exterior of the printer
CAUTION
Warning: Do not use household cleaners or detergents, as they may damage the finish of the printer.
Warning: Using a damp cloth to clean the interior may cause damage to your printer.
1. Make sure that the printer is turned off and unplugged from the wall outlet.
2. Remove all paper from the printer.
3. Dampen a clean, lint-free cloth with water.
4. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the
exit bin.
5. Make sure the printer is dry before beginning a new print job.
Preventive maintenance 6-1

4447-20x
Cleaning the scanner glass Previous
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the
scanner glass.
1. Dampen a clean, lint-free cloth with water.

Next
2. Gently wipe the scanner glass clean.
Go Back
3
SD/MS/xD
/MMC
1 Backing material
2 Flatbed scanner glass
3 ADF scanner glass
4 ADF press plate
Cleaning the touch screen

CAUTION
Warning: Do not use liquids, household cleaners, or detergents, as they may damage the touch screen.
The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints
and smudges.
1. Make sure the printer is turned off and unplugged from the wall outlet.
2. Wipe the touch screen with the cloth that came with your printer or with another clean, dry, lint-free cloth.
Moving the printer to another location
When moving the printer and optional trays to another location, follow these precautions:
• Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any
cart used to move the options must have a surface able to support the dimensions of the options.
• Make sure the bin extender and the exit bin are in their original positions.
• Keep the printer in an upright position to prevent the ink from leaking.
• Avoid severe jarring movements.
6-2 Service Manual

4447-20x
7. Parts catalog Previous
How to use this parts catalog

Next
The following legend is used in the parts catalog:
Units/mach Go Back
Asm- Part Units/
- OR - Description Removal procedure
index number FRU
Units/option
• Asm-index: Identifies the assembly and the item in the diagram. For example, 3-1 indicates Assembly 3
and item number 1 in the table.
• Part number: Identifies the unique number that identifies this FRU.
• Units/mach: Refers to the number of units actually used in the base machine or product.
• Units/option: Refers to the number of units in a particular option. It does not include the rest of the base
machine.
• Units/FRU: Refers to the number of units packaged together and identified by the part number.
• NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the
illustration.
• PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet.
• Model information used in the parts catalog:
Machine type Model Configuration
4447-200 Pro5500t High MFP

(US/CAN/LAD/APG) Duplex ADF
4447-20E 550-sheet standard second
(EMEA/AUS/JAPAN) tray
4447-200 Pro5500 High MFP

(US/CAN/LAD/APG) Duplex ADF
4447-20E
(EMEA/AUS/JAPAN)
Parts catalog 7-1

4447-20x
Assembly 1: Covers Previous
2
Next
3 4
Go Back
17 6
9 8
16
10
11
15
12
14 13
7-2 Service Manual

4447-20x
Assembly 1: Covers Previous
Asm- Part Units/ Units/

Description Removal procedure
index number mach FRU
1–1 DOP0203 1 1 ADF assembly “ADF assembly removal” on
page 4-47 Next
• ADF door
• ADF pick assembly and separation
pad
• ADF input tray Go Back
• ADF unit
2 DOP0080 1 1 ADF door “ADF door removal” on
page 4-23
3 40X8004 1 3 ADF pick assembly and separation pad “ADF pick assembly and
separation pad removal” on
• Gear shaft page 4-16
• ADF pick
• Separation pad with spring
4 DOP0207 1 1 ADF input tray “ADF input tray removal” on
page 4-21
5 DOP0204 1 1 Flatbed scanner assembly “Flatbed scanner assembly
removal” on page 4-49
6 DOP0198 1 1 Midframe cover “Midframe cover removal” on
page 4-50
7 DOP0200 1 1 Card reader “Card reader removal” on
page 4-40
8 40x6950 1 1 Duplex unit “Duplex unit removal” on
page 4-11
9 40x6951 1 1 Power supply “Power supply removal” on
page 4-10
10 DOP0083 1 1 Rear cover “Rear cover removal” on
page 4-25
11 DOP0079 1 1 Right cover “Right cover removal” on
page 4-29
12 DOP0067 1 1 Front cover “Front cover removal” on
page 4-55
13 40x5960 1 1 Ink tank door “Ink tank door removal” on
page 4-6
14 40x6952 1 1 Input tray “Input tray removal” on
page 4-8
15 DOP0202 1 1 Control panel assembly “Control panel assembly
16 DOP0068 1 1 Left cover “Left cover removal” on
page 4-26
17 DOP0241 1 1 Wireless card “Wireless card removal” on
page 4-38
*DOP part numbers are for internal use only. They cannot be ordered from Lexmark.
Parts catalog 7-3

4447-20x
Assembly 2: Engine Previous
Next
1 Go Back
7-4 Service Manual

4447-20x
Assembly 2: Engine Previous

2-1 DOP0208 1 1 Encoder strip “Encoder strip removal” on
page 4-53 Next
2 DOP0206 1 1 Print engine assembly “Print engine assembly

3 40x6949 1 1 System board “System board removal” on Go Back
page 4-32
4 DOP0209 1 1 Wall rib housing “Wall rib housing removal”
on page 4-12
5 DOP0205 2 2 Pick tires “Pick tires removal” on
page 4-13
* DOP part numbers are for internal use only. They cannot be ordered from Lexmark.
Parts catalog 7-5

4447-20x
Assembly 3: Fluid system assembly Previous
Next
Go Back
2
3
7-6 Service Manual

4447-20x
Assembly 3: Fluid system assembly Previous

3-1 40x6948 1 2 Tank receiver assembly “Tank receiver assembly with
inlet removal” on page 4-79 Next
• Tank receiver
• Regulator
2 DOP0201 1 1 Alignment sensor “Alignment sensor removal”
on page 4-57 Go Back
3 40x6940 1 1 Printhead “Printhead removal” on

page 4-73
4 40x8007 1 2 Inlet with tube “Tank receiver assembly with
inlet removal” on page 4-79
• Inlet
• Gasket
• Ink tubes and printhead vent tube
5 DOP0213 1 12 Printhead carrier card “Printhead carrier card
Parts catalog 7-7

4447-20x
Assembly 4: Option trays and parts packet Previous

NS DOP0212 1 Cable parts packet N/A Next
• Printhead carrier cables
• Tank security cable
• Tank door cable Go Back
• Ink level sense cable
NS 40x8005 1 1 300-sheet option tray N/A
NS 40x8006 1 1 550-sheet option tray N/A
7-8 Service Manual

4447-20x
Assembly 5: Power cords Previous

Description
NS 40X5787 1 1 Power cord (3-wire line cord, US) Next
NS 40X5866 1 1 Power cord (3-wire line cord, UK)
NS 40X5869 1 1 Power cord (Europe)
Go Back
NS 40X5871 1 1 Power cord (Switzerland)
NS 40X5935 1 1 Power cord (South Africa)
NS 40X5979 1 1 Power cord (Chile, Italy, Libya, San Marino, Uruguay)
NS 40X5980 1 1 Power cord (Denmark)
NS 40X5981 1 1 Power cord (Israel)
NS 40X5982 1 1 Power cord (ANZ)
NS 40X5983 1 1 Power cord (Argentina)
Parts catalog 7-9

4447-20x
Previous
Next
Go Back
7-10 Service Manual

4447-20x
Index Previous
A
Next
acronyms 1-29
C
configuration menu 3-5 Go Back
D
Diagnostic information
POST 2-2
diagnostics
2xx paper jam message table 2-46
error code table 2-38, 2-40
E
ESD-sensitive parts 4-1
I
initial check 2-1
installation
environment 2-1
M
models 1-1
O
options and features
description 1-2
P
paper and media
paper checks 2-1
parts catalog
covers 7-2
S
safety information iv-viii
safety inspection guide 6-1
symptoms
print quality 2-3, 2-19
T
tools required 1-29
Index I-1
4447-20x
Part number index Previous
P/N Description Page
40X5787 Power cord (3-wire line cord, US) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Next

40X5866 Power cord (3-wire line cord, UK) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X5869 Power cord (Europe) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X5871 Power cord (Switzerland) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Go Back
40X5935 Power cord (South Africa) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40x5960 Ink tank door - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5979 Power cord (Chile, Italy, Libya, San Marino, Uruguay) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X5980 Power cord (Denmark) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X5981 Power cord (Israel) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X5982 Power cord (ANZ) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X5983 Power cord (Argentina) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6940 Printhead - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40x6948 Tank receiver assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6949 System board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40x6950 Duplex unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40x6951 Power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40x6952 Input tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40x8004 ADF pick assembly and separation pad - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40x8005 300-sheet option tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40x8006 550-sheet option tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40x8007 Inlet with tube - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
D
DOP0067 Front cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0068 Left cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0079 Right cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0080 ADF door - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0083 Rear cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0198 Midframe cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0200 Card reader - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0201 Alignment sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
DOP0202 Control panel assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0203 ADF assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0204 Flatbed scanner assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0205 Pick tires - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
DOP0206 Print engine assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
DOP0207 ADF input tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
DOP0208 Encoder strip - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
DOP0209 Wall rib housing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
DOP0212 Cable parts packet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
DOP0213 Printhead carrier card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
DOP0241 Wireless card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
Part number index I-2

4447-20x
Previous
Next
Go Back
I-3 Service Manual

5500 - Service Manual

Uploaded by

Copyright:

Available Formats

5500 - Service Manual

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

5500 - Service Manual

Uploaded by

Copyright:

Available Formats

July 5, 2012

Lexmark™ Pro5500t, Pro5500

• Safety and notices

Lexmark and Lexmark with diamond design are

Edition: July 5, 2012

© 2012 Lexmark International, Inc.

UNITED STATES GOVERNMENT RIGHTS

Table of contents Previous

Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

General information .................................................................... 1-1

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Table of contents iii

Blank page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Previous

Symptom table—ADF & scanner image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Paper exit tray full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-80 Previous

Printhead recovery warning service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-88

Diagnostic aids ......................................................................... 3-1

Print Purge Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Previous

Tray [x] Paper Out Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

ADF input tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Previous

Wireless card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Table of contents vii

Safety information viii

Revision date Updates

There are several types of caution statements.

A caution identifies something that might cause a servicer harm.

Change history xiii

Button Description Next

1. General information Previous

Model Configuration Machine type / model

General information 1-1

• 300-sheet input tray Next

Feature / Function Capability Go Back

Display 4.3” color, non-rotating touchscreen with LED backlight

General information 1-2

IEEE 1284 String Previous

The string data is given below:

General information 1-3

Model Width Depth Height Weight

General information 1-4

Power and electrical specifications Previous

Note: Some modes may not apply to your product.

Values are subject to change. Visit www.lexmark.com for current values.

General information 1-5

Scanning from ADF (300 dpi) <= 45 dBA

General information 1-6

Print function Capability

General information 1-7

Print function Capability Previous

Supported file types:

General information 1-8

Scanner function Capability

Scanner type • Flatbed—CIS 3-channel Next

Scan method Single pass duplex scan

Optical resolution (Scan direction) 300/600/1,200 dpi