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    Core Quick Reference Guide

    Uploaded by

    djdazed
    This document provides contact information for various teams at Schwab that provide support for advisors. It includes teams for trading, specialty support, retirement services, fees, complex accounts, charitable giving and more. It also lists phone numbers, hours and websites to access each team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Core Quick Reference Guide

    Uploaded by

    djdazed
    216 views3 pages
    This document provides contact information for various teams at Schwab that provide support for advisors. It includes teams for trading, specialty support, retirement services, fees, complex accounts, charitable giving and more. It also lists phone numbers, hours and websites to access each team.

    Original Description:

    Schwab Quick Reference Contacts

    Original Title

    _Core Quick Reference Guide

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    This document provides contact information for various teams at Schwab that provide support for advisors. It includes teams for trading, specialty support, retirement services, fees, complex accounts, charitable giving and more. It also lists phone numbers, hours and websites to access each team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    216 views3 pages

    Core Quick Reference Guide

    Uploaded by

    djdazed
    This document provides contact information for various teams at Schwab that provide support for advisors. It includes teams for trading, specialty support, retirement services, fees, complex accounts, charitable giving and more. It also lists phone numbers, hours and websites to access each team.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Quick

    Reference

    Core Service Team Education


    LIVE OPPORTUNITIES ON DEMAND THROUGH SCHWAB ADVISOR
    MAILING ADDRESS CENTER
    Schwab Advisor Services Meet your Schwab Service Team
    Go to schwabadvisorcentercom > News &
    Attn: Core Service Team During this 1 hour webcast, you will learn about
    Resources tab > Events & Education
    P.O. Box 982603 the key resources and processes that will help
    El Paso, Texas 79998 you run your business smoothly.
    Schwab Advisor University ®
    OVERNIGHT ADDRESS Click here to register for live session New Advisor Training Development Path with
    Schwab Advisor Services recommended training roadmap and
    Schwab Advisor Center ™ Demo certification.
    Attn: Core Service Team
    During this 1 hour webcast, you will learn how
    1945 Northwestern Drive Webcast Library
    our integrated platform makes it easier to do
    El Paso, Texas 79912
    business. Live and recorded sessions covering a range of
    PHONE 877-774-3892
    Click here to register for live session Schwab Advisor Center capabilities along with
    EMAIL&& DOCUMENT SUBMISSION other topics to help you run your business.
    Service Requests on
    schwabadvisorcenter.com Cutoff Times
    HOURS 8:00 a.m. - 8:00 p.m. ET eAuthorized Wire: 4:30 p.m. ET
    Monday - Friday Wire requests (Move Money): 2:30 p.m. ET
    Wire requests (fax): 2:00 p.m. ET
    Check and journal requests: Processed within 24 hours, if in good order
    Insufficient Funds, Schwab One checks: 11:00 a.m. ET
    MoneyLink®: 5:30 p.m. ET
    Management fee uploads: 2:30 p.m. ET

    Trading Teams
    Equities Mutual Funds
    PHONE 800-553-0933 PHONE 800-367-5198, option 2

    Fixed Income Prime Brokerage/Trade Away Desk


    PHONE 800-468-4965 PHONE 877-518-5226

    Specialty Support Teams Schwab Alliance


    PHONE 800-515-2157
    Advisor Platform Support HOURS 8:00 am - 7:00 pm ET M-F
    PHONE 800-647-5465 schwaballiancecom
    HOURS 8:00 am - 7:00 pm ET
    Statement Support
    Transfer of Accounts and Cost Basis Enrollment
    PHONE 877-552-8211 PHONE 877-762-6466
    HOURS 9:00 a.m. - 7:00 p.m. ET M-F
    Management Fees
    Retirement Business Services PHONE 877-774-3892
    PHONE 877-456-0777 FAX 800-487-0368
    schwabretirementsolutionscom
    Institutional Intelligent Portfolios
    Complex Account Solutions PHONE 877-805-3399
    PHONE 877-520-7177 HOURS 8:00 am - 7:00 pm ET M-F
    Institutionalintelligent.schwab.com/advisor
    Specialty In addition to your dedicated team, our specialty support
    teams help facilitate your transition and provide ongoing
    Support
    support for running and growing your firm.

    Trading Teams
    The Schwab Advisor Service Trading Desk offers a full array of trading services with experienced traders specializing in equities, fixed
    income and mutual funds including access to equity markets located outside of the United States The trading teams are available to
    help answer questions about transactions related to specific products, and they can also assist in placing complex orders

    Equities Fixed Income


    PHONE 800-553-0933 PHONE 800-468-4965

    Mutual Funds Prime Brokerage/Trade Away Desk


    PHONE 800-367-5198, option 2 PHONE 877-518-5226

    Specialty Support Teams


    Retirement Business Services
    For a complete directory of Schwab departments, please
    Working with Schwab, advisors can deepen client relationships by
    visit Schwab Advisor Center >Support > Other Schwab
    collaborating with independent recordkeepers and plan sponsors
    Contacts
    to design flexible and customized plans that provide businesses
    Managed Accounts with complete retirement solutions With support from Schwab,
    We have dedicated resources ready to help you with your managed you’ll also receive insights on the retirement industry and on
    account needs Contact the Schwab Managed Account Service regulatory issues so that you have the most relevant information,
    Team for questions on an existing account, help completing client programs, and services to help employees understand how their
    applications, or assistance with other operational procedures retirement plan contributes to their overall financial goals.
    PHONE 877-456-0777
    PHONE 877-673-7969
    FAX 877-816-3479 wwwscrsschwabcom

    Management Fees Schwab Alliance


    Your clients may authorize you to deduct your fees for investment Schwab Alliance is a website designed to complement clients’
    advisory and related services directly from their accounts To give relationships with you It provides secure access to account
    you fee payment authority when opening an account, your clients information, activity, and history, and is supported by a dedicated
    must initial the Fee Payment Authorization section on the service team that can answer technical questions about the site
    account application PHONE 800-515-2157
    HOURS 8:00 am – 7:00 pm ET M–F
    PHONE 877-774-3892
    FAX 800-487-0368 schwaballiancecom

    Complex Account Solutions Institutional Intelligent Portfolios®


    Complex Account Solutions supports the ongoing relationship Institutional Intelligent Portfolios is an automated investment
    management of entity accounts and other complex account management program that can help advisors more efficiently
    relationships The team can also offer guidance on organization serve their smaller accounts Advisors have access to a dedicated
    and trust account opening and maintenance for both domestic service team that supports technical and platform functionality
    and international accounts questions about Institutional Intelligent Portfolios

    PHONE 877-520-7177 PHONE 877-805-3399


    HOURS 8:00 am – 7:00 pm ET M–F
    Specialty Support Teams

    Schwab Charitable™
    Schwab Charitable can help you deepen client relationships
    and expand your wealth-planning services by offering your clients Charles Schwab Bank
    a tax-smart, efficient, and flexible giving solution for supporting Founded in 2003, Charles Schwab Bank provides
    their charitable goals a wide range of solutions that can help you manage
    PHONE 800-746-6216 the asset and liability side of the balance sheet
    for your clients Some of the products available
    Statement Support and Cost Basis Enrollment from Schwab Bank include High Yield Investor
    Checking®, savings, and lending products
    The Statement Support and Cost Basis Enrollment Team provides
    you with support in enrolling your clients in cost basis reporting, Christian Rodriguez
    with statement support and tax reporting VP, National Sales
    972-731-2738
    PHONE 877-762-6466
    COST BASIS: ascostbasis@schwabcom
    Brokerage and Insurance products:
    STATEMENT SUPPORT: asstatementsupport@schwabcom
    • Are not deposits
    TAX REPORTING: astax@schwabcom • Are not FDIC insured
    • Are not insured by any federal government agency
    Advisor Platform Support • Are not guaranteed by the bank or affiliates of the bank
    • May lose value
    The Advisor Platform Support Team is here to support you
    with advanced technical assistance with Schwab Data Delivery Schwab Bank High Yield Investor Checking accounts are available only as linked
    accounts with Schwab One® accounts. The Schwab One brokerage account has
    and schwabadvisorcentercom no minimum balance requirements, and there is no requirement to fund this
    account, when it is opened with a linked High Yield Investor Checking account.
    PHONE 800-647-5465
    Charles Schwab & Co., Inc. and Charles Schwab Bank are separate but affiliated
    HOURS 8:00 am – 7:00 pm ET
    companies and subsidiaries of The Charles Schwab Corporation. Brokerage
    products are offered by Charles Schwab & Co., Inc., Member SIPC. Deposit and
    Annuity Concierge Desk lending products and services are offered by Charles Schwab Bank, Member
    FDIC and an Equal Housing Lender.
    Schwab provides concierge services to advisors of clients with
    insurance needs or existing annuity assets they may want to
    transfer to Schwab
    Before considering an exchange of an existing annuity, there are
    a number of important factors to consider that could reduce or
    eliminate the benefit of the exchange. These include surrender
    charges on the existing contract, loss of guaranteed benefits, and
    differences in features, costs, services, and company strength
    PHONE 888-667-2145, Option 2
    HOURS 10:00 am – 7:00 pm ET
    annuityconcierge@schwabcom

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