No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
A 25 591 583 249 50.87% 39.17% 90.39% 95.37% 25
B 19 551 559 228 54.81% 36.32% 93.20% 95.71% 5
C 21 633 647 245 50.61% 33.54% 93.51% 96.14% 7
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
95.94% 16 36.4375 98.70%
99.12% 14 39.92857 97.09%
98.93% 14 46.21429 95.16%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
8/27/2020 Hareen 1 1
8/27/2020 Jagath 1 1 1 100.00%
8/27/2020 Mahendra 1 1 1 100.00%
8/27/2020 Naleen 1 1 1 100.00%
8/27/2020 Namal 1 1
8/27/2020 Nirmitha 1 1
8/27/2020 Sujeewani 1 1
8/27/2020 Tella 1 1
8/27/2020 A Asanka 1 1
8/27/2020 A Chanaka 45 15 16 31.25% 29 34.48%
8/27/2020 A Deshapriya 1 1
8/27/2020 A Dineesha 43 17 13 38.46% 30 40.00%
8/27/2020 A Hareen 36 19 12 58.33% 24 50.00%
8/27/2020 A Jagath 36 15 9 77.78% 27 29.63%
8/27/2020 A Namal 74 30 24 41.67% 51 39.22%
8/27/2020 A Nirmitha 35 15 11 63.64% 24 33.33%
8/27/2020 A Prashanthi 41 19 12 50.00% 29 44.83%
8/27/2020 A Rushanthan 1 1
8/27/2020 A Ruwan 1 1
8/27/2020 A Ryan 32 13 9 44.44% 23 39.13%
8/27/2020 A Sadun 69 25 20 45.00% 49 32.65%
8/27/2020 A Sajid 42 21 7 71.43% 35 45.71%
8/27/2020 A Shamila 45 20 12 41.67% 33 45.45%
8/27/2020 A Sujeewani 32 16 6 66.67% 26 46.15%
8/27/2020 A Udeshika 49 24 22 63.64% 27 37.04%
8/27/2020 B Anupama 42 17 11 45.45% 31 38.71%
8/27/2020 B Danushka 40 17 7 57.14% 33 39.39%
8/27/2020 B Deshapriya 38 10 7 28.57% 31 25.81%
8/27/2020 B Dilshan 39 15 5 60.00% 34 35.29%
8/27/2020 B Dineesha 1 1
8/27/2020 B Imalka 41 11 6 16.67% 35 28.57%
8/27/2020 B Indika 42 20 10 70.00% 32 40.63%
8/27/2020 B Kavidu 1 1
8/27/2020 B Laknadi 42 16 15 53.33% 27 29.63%
8/27/2020 B Mahendra 39 12 12 41.67% 27 25.93%
8/27/2020 B Pahan 39 20 11 81.82% 28 39.29%
8/27/2020 B Prajani 40 21 8 87.50% 32 43.75%
8/27/2020 B Rushanthan 1 1
8/27/2020 B Ruwan 38 21 14 64.29% 24 50.00%
8/27/2020 B Sajeewi 36 17 14 42.86% 22 50.00%
8/27/2020 B Shalika 38 12 5 40.00% 33 30.30%
8/27/2020 B Sriharan 42 19 10 60.00% 32 40.63%
8/27/2020 C Achini 59 16 10 30.00% 49 26.53%
8/27/2020 C Anojan 42 17 9 66.67% 33 33.33%
8/27/2020 C Asanka 42 17 12 33.33% 30 43.33%
8/27/2020 C Hasantha 40 14 9 33.33% 31 35.48%
8/27/2020 C Imalka 1 1
8/27/2020 C Kamal 41 13 10 50.00% 31 25.81%
8/27/2020 C Kavidu 47 15 14 57.14% 33 21.21%
8/27/2020 C Kavinda 38 10 11 54.55% 27 14.81%
8/27/2020 C Naleen 42 21 14 50.00% 28 50.00%
8/27/2020 C Nirmal 37 18 8 62.50% 29 44.83%
8/27/2020 C Pradeep 43 21 12 75.00% 31 38.71%
8/27/2020 C Priyanthi 67 34 23 52.17% 44 50.00%
8/27/2020 C Rushanthan 57 23 13 38.46% 44 40.91%
8/27/2020 C Senaka 31 5 3 33.33% 28 14.29%
8/27/2020 C Tella 59 21 16 56.25% 43 27.91%
No of
Hours
Worked_
V2 SLA3HR SLA6HR
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
7 95.56% 95.56%
1 100.00% 100.00%
7 88.37% 93.02%
7 94.44% 97.22%
8 91.67% 97.22%
15 87.84% 94.59%
8 85.71% 94.29%
7 92.68% 95.12%
1 100.00% 100.00%
1 100.00% 100.00%
8 96.88% 96.88%
15 95.65% 100.00%
8 90.48% 92.86%
8 93.33% 93.33%
7 68.75% 96.88%
8 87.76% 91.84%
8 92.86% 95.24%
8 82.50% 97.50%
7 97.37% 97.37%
8 92.31% 94.87%
1 0.00%
7 95.12% 95.12%
7 92.86% 95.24%
1 100.00% 100.00%
6 90.48% 92.86%
6 100.00% 100.00%
8 97.44% 97.44%
7 92.50% 95.00%
1 100.00% 100.00%
7 97.37% 100.00%
7 91.67% 91.67%
9 97.37% 100.00%
6 88.10% 90.48%
6 91.53% 94.92%
8 100.00% 100.00%
6 83.33% 90.48%
6 90.00% 90.00%
1 100.00% 100.00%
8 82.93% 95.12%
8 97.87% 100.00%
8 89.47% 97.37%
8 97.62% 100.00%
4 100.00% 100.00%
8 97.67% 100.00%
7 89.55% 89.55%
8 96.49% 98.25%
4 100.00% 100.00%
8 94.92% 94.92%