Financial Education and Financial Satisfaction Fin PDF
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Abstract
Purpose: To investigate roles of financial literacy, financial behavior, and financial capability as
mediating factors between financial education and financial satisfaction.
Methodology: The data is from the 2012 National Financial Capability Study, a large national
dataset with rich information on financial literacy related variables. Mediation analyses are used
to answer research questions.
Findings: Financial education may affect financial satisfaction, a measure of subjective financial
well-being, through financial literacy, financial behavior, and financial capability variables.
Results show that subjective financial literacy, desirable financial behavior, and a financial
capability index are strong mediators between financial education and financial satisfaction.
Research limitations: The study has used cross sectional data that can only document
associations between financial education and satisfaction and several mediators between them.
Future research could use relevant longitudinal data to verify multiple benefits of financial
education and support current findings.
Practical implications: The findings have implications for financial service professionals to
take advantages of multiple benefits of financial education in content acquisition, confidence in
knowledge and ability, and action taking when they communicate with their clients.
Social implications: Policy makers on consumer financial education may use the information to
advocate and promote effective education programs to improve consumer financial wellbeing.
Originality/value: This study is the first of this kind to examine the association between
financial education and financial satisfaction and several financial capability variables as
mediating factors.
Paper type: Research paper.
Key words: financial education, financial literacy, financial behavior, financial capability,
financial wellbeing, financial satisfaction
Introduction
policy makers, practitioners, and researchers (CFPB, 2015; FLEC, 2012; PACFC, 2013). Raising
financial literacy and encouraging desirable financial behaviors are assumed to enhance
consumer financial capability and improve consumer welfare (Atkinson et al., 2006; Huhmann
and McQuitty, 2009; Mouna and Jarboui, 2015). Financial education is assumed to improve
financial literacy, motivate desirable financial behaviors, and enhance financial wellbeing among
consumers (Lusardi and Mitchel, 2014). A recent meta-analysis has examined many studies
about financial education and literacy on financial behaviors and found mixed evidence
(Fernandes et al., 2014). However, new studies continue to show that financial education has
positive effects on consumer financial behavior and welfare (Ambuehl et al., 2014; Brown et al.,
2014; Wagner, 2015; Xiao and O’Neill 2016). Much previous research focuses on examining
associations between financial education and financial literacy or associations between financial
literacy and financial behavior, while to our knowledge, no previous research examines
financial wellbeing. This study attempts to fill out this gap by investigating associations between
financial education and financial satisfaction using a large national data set, the 2012 National
Financial Capability Study. The purpose of this study is to examine whether financial education
Financial literacy has been defined as the level of financial knowledge and the ability to
apply the knowledge to improve financial statuses (Lusardi and Mitchell, 2014; Huhmann 2014).
In the literature, financial literacy and financial capability are at times used exchangeably, both
referring to the ability to apply certain level of financial knowledge and perform desirable
financial behaviors to achieve financial wellbeing (Atkinson et al., 2006; Xiao et al., 2014b).
Lusardi and Mitchell (2014) have developed a life-cycle saving model that addresses the role of
financial literacy. Under the traditional utility framework, they have incorporated several factors
such as borrowing constraints, mortality risk, demographic factors, stock market returns, and
earnings and health shocks in the theoretical model and made simulations using plausible
parameters. This model predicts that financial literacy is endogenously determined over the life
cycle. Consumers invest in financial knowledge to the point where their marginal time and
money costs of doing so are equated to their marginal benefits. These predictions suggest that
consumers who receive financial education would increase their ability to manage their money
and perform financially better than their counterparts who do not receive financial education.
literacy and describe the mechanism for developing financial literacy. In this model, financial
literacy has three components: capacity, prior knowledge, and proficiency. “Capacity” refers to a
person’s basic cognitive ability, “prior knowledge” refers to existing financial knowledge, and
outcomes. In this conceptual model, financial education is considered as one of the determinants
socialization that in turn enhances three components of financial literacy. In addition, Huhmann
also identifies several psychological factors influencing development of financial literacy. Based
on this model, financial education would contribute to financial literacy through enhancing
approaches such as by a set of financial behaviors (Atkinson et al., 2006, 2007; Lusardi, 2011), a
combination of financial behaviors and outcomes (Taylor, 2011), and a combination of financial
literacy, behavior, and perceived capability (Xiao et al., 2014b; Xiao et al., 2015).
Previous research shows that financial education increases financial literacy and
encourages desirable financial behaviors among consumers (Bayer et al. 2009; Bernheim et al.,
2001; Bernheim and Garrett, 2003; Danes et al., 1999; Joo, and Grable, 2005; Kim et al., 2005;
Lusardi and Mitchelli, 2007; Lyons, 2004; Tennyson and Nguyen, 2001). Research also shows
that improved financial literacy and financial behaviors benefit both general and special
populations (Chen and Volpe, 1998; Lazarus et al., 2002; Lusardi and Mitchell, 2005, 2007,
2008; Prowse, 1990; Van Rooij et al., 2011). More recent studies also provide supporting
evidence for benefits of financial education for consumers (Brown et al. 2014; Robb and
Woodyard, 2011; Wagner 2015; Walstad et al., 2010; Xiao et al., 2012; Xiao et al., 2014a; Xiao
and O’Neill, 2016; Also see Lusardi and Mitchel 2014 for a review of relevant empirical
studies). Several research reviews conclude that financial education may have limited effects on
financial literacy and financial behavior (Gale and Levine, 2011; Collins and O’Rourke, 2010;
Fernandes et al. 2014; Hastings et al., 2012). However, to our knowledge, no previous research
has examined financial education and financial wellbeing directly, or indirectly through financial
Objective financial wellbeing is often measured by income and wealth related factors and
financial status. One subjective measure of financial wellbeing integrates financial distress and
other financial indicators into one scale (Prawitz et al., 2006). Another commonly used
Likert-type scale. Financial satisfaction can be measured in either one-item indicator or multiple
indicators (Joo and Grabble, 2006). Previous research has explored factors associated with
financial satisfaction such as potential effects of various income definitions (Hsieh, 2004),
income expectation (Vera-Toscano et al. 2006), perceived income adequacy (Grable et al. 2012),
assets and debts (Hansen et al., 2008), industry sectors (Ferrer-i-Carbonell and Gërxhani, 2011),
and household characteristics (Seghieri et al. 2006). Previous research has also examined links
between financial capability related variables and financial satisfaction (Xiao et al., 2009; Xiao et
al., 2014b).
In this study, we define financial education as any form of formal education provided in
various settings such as high school, college and workplace. Based on the theory of life cycle
saving (Lusardi & Mitchell, 2014), consumers decide to take financial education based on their
own cost-benefit analyses and financial education would benefit their later life outcomes. Based
literacy and behavior. In this study, we assume exposure of financial education would contribute
to consumer financial capability. Research shows that the exposure of financial education
contributes to consumer financial capability (Xiao and O’Neill, 2016). As mentioned before, the
terms of financial literacy and financial capability have been used either exchangeably or to
define two different constructs. In this study, we define financial capability as the ability and
confidence to use basic financial knowledge and perform desirable financial behaviors for
achieving financial wellbeing Our definition is in line with more current definitions of financial
capability used previously and also similar to more comprehensive definitions of financial
Financial capability is related to financial literacy and financial behavior, both can be
measured with objective and subjective indicators. Following Xiao, et al. (2015), these indicators
include objective financial literacy, subjective financial literacy, desirable financial behavior,
perceived financial capability, and a financial capability index. Financial satisfaction is defined
as a subjective measure of financial wellbeing that is associated with financial capability (Xiao et
al., 2014b). The focus of this study is to examine if financial education contributes to these
financial capability factors and then these financial capability factors contribute to financial
satisfaction. This study is important since there are controversies about effects of financial
education on financial literacy, behavior, and capability. This study aims to demonstrate that
financial education may have both direct and indirect effects on financial wellbeing and provides
multiple benefits for consumers who receive it. We recognize that studies on associations
between financial literacy and behavior are important but they are beyond the scope of this study.
Based on the literature discussed above and previous theoretical models of financial literacy
(Huhmann, 2014; Huhmann and McQuitty, 2009), we propose the conceptual framework shown
H1: Financial education is associated with objective financial literacy and objective
H3: Financial education is associated with desirable financial behavior and desirable
H4: Financial education is associated with perceived financial capability and perceived
H5: Financial education is associated with the financial capability index and the financial
This study contributes to the literature in two aspects. It enriches the literature of
satisfaction directly and also indirectly through several financial capability variables as
mediators. It also expands the literature of financial satisfaction by exploring one additional
Method
Data
Data used in this study is from the 2012 National Financial Capability Study (NFCS).
In consultation with the U.S. Department of the Treasury and the President’s Advisory Council
on Financial Literacy, the FINRA Investor Education Foundation commissioned the 2012
study that included 25,509 American adults (roughly 500 per state, plus the District of
Columbia) and 1,000 military service members through online surveys (FINRAIEF, 2013).
The data set is available for public use from the website of the FINRA Investor Education
Foundation. Descriptive statistics of the sample including financial literacy, behavior, and
capability variables can be found in the foundation report (FINRAIEF, 2013). The NFCS
surveys has been widely used and validated as a representative sample of the American
population by researchers in personal finance, consumer economics, and other social science
fields.
Variables
Table 1 presents specifications of the variables used in this study including original
wordings of several variables. The dependent variable is financial satisfaction that is a Likert
scale ranging from 1-10, in which 10 means very financially satisfied. Financial
literacy/capability variables include four specific measures and one index. The four specific
measures are objective financial literacy, subjective financial literacy, desirable financial
behavior, and perceived financial capability. Objective financial literacy is the quiz score of
five financial knowledge questions ranging from 0 to 5. Subjective financial literacy is a self-
assessment of financial knowledge with a range of 1-7 (1=very low, 7=very high). Desirable
financial behavior is the number of good financial behaviors performed and reported by the
respondents with a range of 0-4 (0=no behavior is performed, 4=all four behaviors are
with a range of 1-7 (1=very low, 7=very high). The financial capability index is constructed by
summing up Z scores of these four specific literacy, behavior, and capability measures.
Financial education is a binary variable indicating if having received any formal financial
education acquired in high school, college, place of employment or from the military. This
definition of financial education has been used in previous research (Xiao and O’Neill, 2016).
The study also includes several control variables: gender, age, marital status, education, and
presence of dependent children, which are used in previous research (Robb and Woodyard,
For three variables, financial satisfaction, subjective financial literacy, and perceived
financial capability, some respondents have reported “Don’t know” or “Prefer not to say” and
these observations are substituted by means of the variables. For financial satisfaction, 491
cases, for subjective financial literacy, 675 cases, and for perceived financial capability, 363
cases are treated this way. For robustness checks, additional analyses are performed using
casewise deletion of the data – with “Don’t know” or “Prefer not to say” coded as missing –
and the results show minimal changes on coefficient of variables of interest and no changes in
sign or significance (results are not reported here but available upon requests).
Data Analyses
Following an approach described by Baron and Kenny (1986) and used by previous
research (Perry, 2005; Xiao and Wu, 2008), mediating analyses are conducted. For example, to
examine the mediating effect of objective financial literacy, three multiple linear regression
literacy).
The procedure suggested by Baron and Kenny (1986) has three steps. First, if the
objective financial literacy variable is the mediator, other independent variables should show
associations with it (Model 1). Second, other independent variables without the objective
financial literacy variable should show associations with the outcome variable (i.e., the financial
satisfaction variable) (Model 2). Third, the objective financial literacy variable, entered as an
additional independent variable, should have a larger effect than other independent variables on
the outcome variable (Model 3). The same procedure is also used for other mediating variables
Table 2 presents the results testing if objective financial literacy is a mediating factor
between financial education and financial satisfaction. Model 1 shows that financial education is
strongly associated with objective financial literacy. However, comparing model 2 and 3,
objective financial literacy has contributed to financial satisfaction significantly but the effect
size is smaller than that of financial education, suggesting objective financial literacy may not be
a strong mediating factor between financial education and financial satisfaction. This finding
supports previous research that shows positive effect of financial education on financial literacy
(e.g. Danes at el., 1999; Lyons, 2004; Joo and Grable, 2005; Kim et al., 2005; Robb and
Woodyard, 2011; Walstad et al., 2010; Xiao et al., 2014). However, the effect of objective
literacy seems limited compared to the effect of financial education, not supporting H1 and
implying that financial education may have greater effects on other mediating factors for
The result of subjective financial literacy variable as a potential mediating factor between
financial education and financial satisfaction is presented in Table 3. The result of model 1
indicates that financial education is strongly associated with subjective financial literacy.
Comparing the results of model 2 and 3, subjective financial literacy is not only significantly but
also substantially associated with financial satisfaction, indicated by the greater effect size of
subjective financial literacy than that of financial education. The finding suggests that subjective
financial literacy is a strong mediator between financial education and financial satisfaction,
supporting H2. Previous research shows that objective and subjective financial literacy variables
may have differential roles in contributing to financial behavior (Robb and Woodyard, 2011;
Xiao et al., 2011). Evidence from this study implies that financial education may enhance
subjective financial literacy more effectively than objective financial literacy, which in turn
Desirable financial behavior seems a strong mediator between financial education and
associated with desirable financial behavior. Comparing model 2 and 3, financial behavior’s
effect size is much greater than that of financial education. The finding suggests that financial
education has both direct and indirect effects on financial satisfaction, supporting H3. The
finding is consistent with previous research in which desirable financial behavior is positively
and undesirable financial behavior is negatively associated with financial satisfaction (Xiao et
al., 2014b).
Perceived financial capability seems a partial mediator between financial education and
financial satisfaction shown in Table 5. The result of model 1 indicates that financial education is
significantly associated with perceived financial capability. Results of model 2 and 3 suggest that
the effect size of perceived financial capability is similar to that of financial education,
suggesting both financial education and perceived financial capability contribute to financial
satisfaction, partially supporting H4. Perceived financial capability can be considered as
financial self-efficacy. Self-efficacy is important to help people control their life by taking
desirable actions (Bandura 1982). Self-efficacy may also be an important factor contributing to
financial literacy (Huhmann 2014). Financial self-efficacy has been shown to help consumers
manage their money to achieve financial wellbeing (Lown, 2011). The finding here implies that
financial education helps enhance financial self-efficacy that in turn improves financial
wellbeing.
To examine the overall effect of financial literacy, behavior, and perceived capability on
financial satisfaction, an index of financial capability is constructed and tested as a mediator. The
finding in Table 6 suggests that the financial capability index is a strong mediator. First, financial
education is strongly associated with the financial capability index in model 1. Second, financial
education is strongly associated with financial satisfaction when only control variables are
included in model 2. Third, when financial capability index is entered to model 3, it shows a
strong effect on financial satisfaction while the effect of financial education has disappeared. As
a result, the financial capability index acts as a full mediator between the two variables of
interest, providing partial supporting evidence for H5 showing positive contributions of financial
education to financial wellbeing. A possible interpretation of the full mediation finding is that
consumers that display high levels of financial capability may not need to rely on formal
financial education to achieve financial satisfaction while financial education will be particularly
financial literacy, subjective financial literacy, desirable financial behavior, perceived financial
capability, and the financial capability index are used as potential mediating variables between
financial education and financial satisfaction. Using a large nationally representative dataset, the
results show that subjective financial literacy, desirable financial behavior, and the financial
capability index are strong mediators while objective financial literacy and perceived financial
capability are weaker mediators between financial education and financial satisfaction. The
results suggest that financial education has multiple benefits for improving financial wellbeing
such as facilitating knowledge acquisition, enhancing confidence in knowledge and ability, and
encouraging action taking. The findings suggest that to improve consumer financial wellbeing,
financial education may be more effective in helping consumers raise confidence in financial
knowledge and engage in desirable financial behaviors than in obtaining objective knowledge.
This study has some limitations. The first is that several variables of interest such as
financial education and financial satisfaction are single-item measures. While financial education
is based on receiving formal financial education and include a follow-up question on the source
of the education, respondents understanding of financial education may vary considerably. For
some, formal financial education involves actual classroom training while other might be relying
on one-on-one meetings with an advisor when answering this question. More details on the
source of formal financial education such as duration of training, type of curriculum, etc. would
The question on financial satisfaction may be affected by a number of other factors such
as context, timing, emotions, and recent events. For instance, respondents might rate themselves
higher in financial satisfaction after getting a raise at work or might rate themselves lower after
paying income taxes. Satisfaction has also a comparison component where we judge our well-
being in relation to others. A measurement of financial satisfaction that includes multiple items
being asked at different time points would further ensure the validity of this construct. The
second limitation is we only used mediation analyses. A more sophisticated approach, the
structural equation modeling, could be used when information of multiple-item measures of key
Keeping these limitations in mind, we discuss implications for financial advisors and
educators who work with consumers. Consumer financial educators provide financial education
effectiveness of these types of programs solely based on financial knowledge acquisition might
fail to reveal the full range of benefits provided by financial education and prevent further
funding. Perhaps a more comprehensive evaluation of financial education should include both
objective and subjective measures of financial literacy, behavior, capability, and satisfaction to
better determine the true impact of these programs on their target audiences.
Many financial advisors already provide informal financial education for their clients
when offering long term financial planning, discussing investment or loan options, and
counseling on debt issues. These findings have implications for them to improve effectiveness of
their educational efforts during fact-finding meetings. They may beware of multiple benefits of
financial education and design and implement targeted education activities for clients with
various needs. The findings suggest financial education is effective on raising consumer
advisors.
Advisors and educators may take advantage of these findings and through financial
education raise consciousness of the importance of financial literacy and encourage clients to
take actions in desirable directions (Xiao et al. 2004). The research results suggest that financial
education could do better in improving actual knowledge acquisition and raising levels of
perceived financial capability. Advisors and educators may tailor education material for clients at
various lifecycle stages for different needs of financial information and knowledge to facilitate
their financial decision making and enhance financial wellbeing. For example, recent college
graduates reporting to their first professional job may receive information about retirement
savings to help them make their first long term saving decisions for company sponsored defined
contribution retirement plans. Similar approaches can also be used to assist consumers in making
better decisions when they first buy a house or review their banking or insurance needs.
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Table 1
Variable Specifications
Variable Attribute
Financial capability
Objective financial literacy 0-5, the quiz score of five financial literacy questions,
in which 0 means no correct answer is obtained and 5
means all answers are correct. The five knowledge
questions are about interest rate, inflation, bond,
mortgage, and stock. The original financial literacy
variables (m6-m10) were recoded to binary variables
in which 1=correct answer, 0=otherwise and then the
new variables were summed to form the score.
Subjective financial literacy “On a scale from 1 to 7, where 1 means very low and
7 means very high, how would you assess your
overall financial knowledge?” 1-very low, 7-very
high
Desirable financial behavior The number of desirable financial behaviors, ranged
from 0-4.
Perceived financial “I am good at dealing with day-to-day financial
capability matters, such as checking accounts, credit and debit
cards, and tracking expenses” 1-strongly disagree, 7-
strongly agree
Financial capability index A sum of Z scores of objective financial literacy,
subjective financial literacy, desirable financial
behavior, and perceived financial capability
variables.
Focal Variable
Financial satisfaction 1-not at all satisfied, 10-extremely satisfied
Received financial education 1=yes, 0=no
Control variables
Age group 6 age groups, age 18-24 is used as reference category
in regressions.
Being male (vs. female) 1=male, 0=female
Education level 1-some college or higher, 0=other
Being married 1=married, 0=not married
Having dependent children 1=yes, 0=no
Note: The four desirable financial behaviors are spending within income, saving for emergency,
checking credit reports, and calculating retirement needs. All of these variables are binary
variables that are appropriately recoded from corresponding variables from the original data set.
Table 2 OLS Regressions: Objective Financial Literacy as the Meditating Factor
Financial Satisfaction
Direct Effects
Objective financial
literacy
Subjective financial
Financial literacy Financial
Education Satisfaction
Desirable financial
behavior
Perceived financial
capability