Attitude: Major Job Attitudes

Organizational Behavior 1.
1/2020/Final
Attitude
Attitude means what is our motion, feeling, opinion, behavior about something. It may be
either favorable or unfavorable.
- Main Components of Attitude:
1. Cognitive: The aspect of an attitude that is a description of or belief in the way things are.
2. Affective: Emotional or feeling of an attitude and is reflected on the statement.
3. Behavioral: An intention to behave in a certain way toward someone or something.
For example, During the class, a fan fell down suddenly. Some students said that someone
would have been hurt if he sat on that place. This is a Cognitive attitude. Some said that if my
friend got hurt for this, it would hurt me a lot emotionally. This is an Affective attitude. Other
people said that we should complain to our director about this accident. This is a Behavioral
attitude.
❖ Major Job Attitudes

1. Job Satisfaction: Positive feeling about job.
2. Job Involvement: Degree to which people identify psychologically with their job and
consider their perceived performance level important to self-worth. It means that how much
an employee is psychologically closed to organization.
3. Organizational Commitment: A state in which an employee identifies with a particular
organization and its goals and wishes to maintain membership in the organization. This is
a very important issue. For example, organization sets a goal and employee are directly or
indirectly involved with that. They are considering themselves that they are the part of the
organization. That things committed themselves to do more effort for organization. They
are maintaining their membership of their organization. They are feeling this rather than
they are considering that they are excluding from their membership of the organization.
a. Affective Commitment: In this commitment, employees are attracted to a certain
thing. Some people love animal. Some people love to spend his time using technology.
b. Continuous Commitment: The motive of every employee is to get salary. If they do
not get the money properly, their family will hurt.
c. Normative Commitment: In this part, employees do not feel interest to earn money
rather they focus on their organization morally or ethically. They do not take any
decision that could harm their organization.
Turnover, absenteeism and productivity rate are high in Continuous Commitment than
other two. Because, if they get better chance in another organization, then they will switch
their job. If employees do not get proper salary, they will absent more on their job.
Furthermore, getting more salary will encourage employees to complete their task more
effectively and efficiently. Although, absenteeism, turnover and productivity rate are
totally different among Affective, Continuous and Normative commitment.
4. Perceived Organizational Support (POS): The degree to which employee believe an
organization values their contribution. It means how much he is giving value to his
organization. Based on this his job attitude is created. For example, there many women in
garments organization who have kid in their home but cannot properly take care of them.
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Organizational Behavior 1.1/2020/Final
For that reason, they are not giving highest concentration or commitment towards
organization due to lack of distance between them and their kids. They are making mistakes
in their job. So, many garments organizations are now realizing this. That’s why they are
giving support to them, they forgive their honest mistakes.
5. Employee Engagement: An individual’s involvement with satisfaction and with
enthusiasm for work. This is a new concept. It comes from customer satisfaction,
productivity, less turnover etc.
❖ Causes of Job Satisfaction

1. Work Itself: Employees love to work independently and want security in their workplace.
If any uncomfortable situation is happened, they feel dissatisfied.
2. Pay: Employees want payment on time.
3. Advancement Opportunity: If there is no promotion, employees feel dissatisfied. For
example, 20 years ago, BCS cadres did not want to apply in administrative department,
because in this department, the promotion method was too slow. That is why, they applied
in custom department. They were easily promoted to upper level.
4. Supervision: Employees leave their job because management don’t behave properly with
them.
5. Co-worker: Employees try to avoid any conflict that is arisen from their co-workers.
6. Enjoying the Job
These are optimum level we have to maintain as a manager. Then we can give proper job
satisfaction to our employees.
❖ Impact of Satisfied and Dissatisfied Employees in Workplace

Active
Exit Voice
Destructive Constructive
Neglect Loyalty
Passive
➢ Active employees always try to raise their voice in any circumstances and tell everyone to
leave along with them.
➢ Destructive employees never engage themselves with organization and stay in
organization without giving any contribution.
➢ Passive employees neglect organizational task and wait for change.
➢ Constructive employees are good for organization. Because, if they feel dissatisfied, they
inform their top management and hoping that organization will be okay someday in future.
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Organizational Behavior 1.

❖ Major Job Attitudes

❖ Causes of Job Satisfaction

❖ Impact of Satisfied and Dissatisfied Employees in Workplace

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