Public Relations Tools and Activities
Public Relations Tools and Activities
Public Relations Tools and Activities
By using proven public relations (PR) tools and activities, you can promote positive attitudes and
behaviours towards your business that will help convert interested consumers into customers.
PR tools are very cost-effective, and often give you a greater degree of control than more broadly
targeted advertising campaigns. Consider using these PR tools to build your business's
reputation.
Media relations
Media strategies focus on circulating messages through media channels to manage how your
business is portrayed by the media. Your media tools might include releasing media statements
and fact sheets, offering on-site media tours to encourage journalists to report positive messages
about your business, and using social media to get the attention of journalists and track
journalists who report in your market.
By developing good media contact lists and building relationships with key journalists to pitch
media releases and story ideas to, you can use local, regional or state media to:
Advertorials
Social media
Social media lets you bypass the media and go straight to your customers. Using social
networking sites such as Facebook and Twitter allows you to follow and be followed by
journalists, drive web traffic, manage issues by responding quickly to criticisms or negative
perceptions, and increase exposure for your business brand.
Newsletters
Print or emailed newsletters are a good way to promote your business, communicate with
customers and keep them informed of new products and services.
Regular newsletters can strengthen your personal connections with customers and reflect your
business brand and personality. A well written newsletter offers information of value to your
customers.
'Take home' or mail-out brochures or catalogues can help keep your customers thinking about
your business and its products and services.
Properly designed brochures and catalogues give customers confidence in you and your brand,
and help drive customers to your website or store. Information contained in business brochures
and catalogues can be effectively reworked for your website, helping you do business online.
Business events
Events are opportunities for business people to gain exposure for their businesses, promote new
products or services and make sure accurate information reaches targeted customers.
From a sales point of view, events are a chance to counter customer doubts and build customer
confidence. They can also help you research your market and competitors, and build your
mailing list. Make sure you go to the event prepared with marketing materials to disseminate and
a way to collect information and customer details.
Trade shows are an opportunity for businesses to compete in their industry and share information
with people in similar lines of work. Learn more about promoting your business at trade shows
and exhibitions.
Speaking engagements
Speaking at events where customers are likely to attend helps position you as a leader or
innovator in your field. As a business owner or leader, building your reputation as an expert also
builds the reputation of your business - and draws new customers.
Events are valuable promotional opportunities even if you don't have top billing as a speaker.
You will build reputation simply by having your business name or logo on the event listing, or
delivering a presentation about a new product or innovation. Additionally, they provide valuable
networking opportunities.
Sponsorships or partnerships
Partnerships and sponsorships are good for business. Supporting a not-for-profit cause can help
build feelings of goodwill and loyalty towards your business. Community partnerships may
involve an exchange of funds or in-kind benefits to grow a local community organisation in
return for benefits that promote your business reputation.
Partnerships can help consumers identify your brand with good business practice and good
ethics.
Employee relations
Your staff are ambassadors for your business and brand. Many larger businesses conduct
employee relations - building their business culture and team relationships by sharing
information, promoting involvement and instilling a sense of pride in business achievement. This
can improve teamwork, staff retention and productivity, and ensure that staff are representing
your business consistently and with the right messages.
Community relations
Building good relationships with members of the community where you do business helps build
customer loyalty. Find out where the customers in your community live by collecting postcodes
at point of sale.
Engaging local stakeholders and decision makers helps build your profile and level of influence,
helping you to attract more customers through word-of-mouth and ensuring your business
interests are factored into community decision making.