Application: Account Receivables Title: Customer Refund: Oracle

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 23
At a glance
Powered by AI
The document outlines the process for refunding excess amounts paid by customers in an accounting system. It involves creating refund invoices, applying receipts to invoices, creating remittance batches, and approving and formatting batches.

The main steps are: 1) Define a refund receivables activity, 2) Create a refund invoice, 3) Enter a receipt with excess amount and apply against an invoice, 4) Remit the receipt, 5) Create a remittance batch, 6) Approve and format the remittance batch, 7) Query the excess receipt and create a refund transaction, 8) Query the refund invoice in accounts payable.

To apply an excess receipt against an invoice, the receipt is queried and the 'Apply' button is clicked to create a refund. The refund attributes like customer, payment method etc are selected. This generates a refund invoice number.

WWW.ERPTREE.

COM
Application: Oracle Account Receivables
Title: Customer Refund
Content
About Customer Refund…………………………………………….…3
Steps Required for Customer Refund…………………………………2
1. Define Refund Receivables Activity…………………………3
2. Create Invoice Transaction…………………………………...4
3. Enter Receipt With Excess Amount Apply Against Invoice...7
4. Remit the Receipt……………………………………………10
5. Create Remittance Batch…………………………………….11
6. Approve and Format Remittance Batch……………………..12
Test Case……………………………………………………………..18
7. Query the Excess Receipt and Create Refund Transaction…18
8. Query the Refund Invoice in Account Payables…………….23

WWW.ERPTREE.COM Customer Refund 2


About Customer Refund
Refund is used to pay back then excess amount to customer. For this refund amount invoice
created by system automatically

Step-1 Define Refund Receivables Activity

Application: Account Receivables

Nav: Setup  Receipt  Receivable Activates

1. Select operating unit


2. Enter name
3. Select type as refund
4. Enter refund account
5. Save it

WWW.ERPTREE.COM Customer Refund 3


Step-2 Create Invoice Transaction
Application: Account Receivables

Nav: Transaction  Transactions

1. Select transaction source


2. Select transaction type
3. Select type as invoice
4. Select bill to and ship to
5. Click on line items

WWW.ERPTREE.COM Customer Refund 4


1. Select the item
2. Enter the quantity
3. Select unit price
4. Save it close this window

WWW.ERPTREE.COM Customer Refund 5


1. Invoice number generated automatically
2. Click on compete

WWW.ERPTREE.COM Customer Refund 6


Step-3 Enter Receipt with Excess Amount Apply Against Invoice

Application: Account Receivables

Nav: Receipts  Receipts

1. Select receipt method


2. Enter receipt number
3. Enter receipt amount
4. Select receipt type as standard
5. Click on search and apply

WWW.ERPTREE.COM Customer Refund 7


1. Enter the transaction number
2. Click on preview

WWW.ERPTREE.COM Customer Refund 8


1. Enable the apply check box
2. Save it

WWW.ERPTREE.COM Customer Refund 9


Step-4 Remit the Receipt
Application: Account Receivables

Nav: Receipt  Remittance

1. Select remittance method as standard


2. Select receipt class
3. Select receipt method
4. Select remittance bank and branch
5. Save it

WWW.ERPTREE.COM Customer Refund 10


Step-5 Create Remittance Batch
Application: Account Receivables

Nav: Receipt  Remittance

1. Batch number created automatically


2. Click on auto create

WWW.ERPTREE.COM Customer Refund 11


Step-6 Approve and Format Remittance Batch
Application: Account Receivables

Nav: Receipt  Remittance

1. Query the receipt batch


2. Click on approve

WWW.ERPTREE.COM Customer Refund 12


1. Click on yes

WWW.ERPTREE.COM Customer Refund 13


1. Query receipt batch
2. Click on receipt

WWW.ERPTREE.COM Customer Refund 14


1. Select receipt and click on format

WWW.ERPTREE.COM Customer Refund 15


1. Click on yes

WWW.ERPTREE.COM Customer Refund 16


1. Query receipt batch
2. You can see the process status competed format

WWW.ERPTREE.COM Customer Refund 17


Step-7 Query the Excess Receipt and Create Refund Transaction
Application: Account Receivables

Nav: Receipts  Receipts

1. Query the receipt


2. Click on apply

WWW.ERPTREE.COM Customer Refund 18


1. Place the curser apply to say new
2. Select type as refund
3. Click on refund attributes

WWW.ERPTREE.COM Customer Refund 19


1. Select customer name
2. Enter customer number
3. Select refund payment method
4. Click on apply

WWW.ERPTREE.COM Customer Refund 20


1. Click on refund status

WWW.ERPTREE.COM Customer Refund 21


1. Invoice number generated by system automatically
2. Copy this number and query in invoice work bench

WWW.ERPTREE.COM Customer Refund 22


Ste-8 Query the Refund Invoice in Account Payables
Application: Account Payables

Nav: Invoice  Entry  Invoices

1. Query the invoice with system generated number


2. You can see the type as payment request

WWW.ERPTREE.COM Customer Refund 23

You might also like