Competency - Based Learning Material: Operate Bar
Competency - Based Learning Material: Operate Bar
Competency - Based Learning Material: Operate Bar
LEARNING MATERIAL
BARTENDING SERVICES NC II
QUALIFICATION: BARTENDING
SERVICES NC II
MODULE TWO:
OPERATE BAR
This learning material contains activities for you to complete. It covers the
knowledge, skills and attitudes required to complete the units of competency under
Bartending Services NCII.
You may have acquired some or most of the knowledge and skills covered in this
learning material because you have:
So, of you can demonstrate to your trainer that you are competent in a particular
skill; you do not have to do the same training again. Or, if you feel you have the
skills, talk to your trainer about having them formally recognized. You may also
show your Certificates of Competence from previous training. And if your acquired
skills are still updated / relevant to the module, they may become part of the
evidence you can present for RPL.
This module was prepared to help you achieve the required competency in cleaning
and preparing guestrooms. It will serve as a source of information for you to acquire
the required knowledge and skills for Housekeeping Services NCII, with minimum
supervision or help from your trainer. This material will aid you in acquiring the
competency at your own pace, independently. To achieve the full benefit of this
module:
Talk to you trainer and agree on how you will both organize your training on
this unit. Read through the Competency Based Learning Material carefully. It
is divided into sections which covers all the skills and knowledge you need to
successfully complete this module.
Your trainer will tell you about the important things you need to consider
when doing the activities. It is important you listen and take notes.
You will have plenty of opportunities to ask questions and undergo rigid
practice. This will help you in achieving competency in your new skill. Ample
practice will improve your speed, memory and confidence.
Answer self-checks at the end of each section to test your own progress.
When you finish each element and feel that you are ready, demonstrate the
activities outlined in the learning material to your trainer.
As your work through the activities, your trainer will be taking note of your
performance. She/he will be providing feedback on your progress. Your
readiness for assessment will be reflected in his/her report, if and when you
have successfully completed each element.
QUALIFICATION BARTENDING NC II
UNIT OF COMPETENCY OPERATE BAR
MODULE TITLE OPERATE BAR
Introduction
This module contains information and learning activities in preparing bar to service,
taking orders, serving drinks, closing the bar and dealing with intoxicated guest.
Upon completion of this module and you feel confident that you have had
sufficient practice, you may request your trainer to arrange an appointment with a
registered assessor for your assessment. The results of the assessment will be
recorded in your Competency Achievement Record.
Learning Outcomes:
At the end of this module, the learners are expected to meet the following learning
outcomes:
1. Sort and display alcoholic and non- alcoholic beverages according to
standard operating procedures.
2. Prepare ice supplies, condiments, accessories and garnishes for specific
conditions.
3. Prepare and segregate bar tools and glassware according to types and usage.
Procedures:
Below are the basic arrangement of house brand liquors and other ingredients
inside the speed rail, as well as the arrangement of juice containers in the juice
well. Everything must be in the proper order all the time.
PROCEDURE:
1. When approaching a guest for drink order, always place a napkin in front of
each guest. This alerts management and fellow bartenders that the guest has
been taken care of.
2. Never ask for a drink in a manner, which can be answered “yes” or “no”.
3. If a guest does not specify a brand liquor, it is our policy.
4. Suggestive selling is very important, but never over sell.
5. When taking orders from the couple, it is good to approach the lady’s order first
6. Repeat the order to the customers.
7. Assure the guests that you will be right back with their drinks.
8. Always thank the guest after every transaction and assure them of your
continued service.
PRECAUTIONS:
1. Maintain eye contact when addressing guests in order to prevent mistakes and
to communicate effectively.
2. Never assume one person is paying for the entire round, or that the person is
buying the next round. When in doubt. ASK
QUALITY CRITERIA
1. When taking orders, make a mental note of the guest’s face.
2. You are much more than an order taker; you are a saleperson. We expect you to
sell our products and satisfy the customer’s need.
3. Customers satisfaction provides the opportunity to build repeat business and
establish regular clientele that, allows you to be successful.
4. Always do what you truly believe in guest best interest.
5. Recommend items you know are superior and you are certain they will enjoy.
Information Sheet 2.2
OPERATE BAR
Learning Objectives:
At the end of this module, the students are expected to:
1. Preparing Bar for Services
2. Taking Drink Orders
3. Dealing with Customers Affected with Alcohol
4. Alcohol Safety
5. Basic Duties and Responsibility of Bartender by Shift
What to Offer?
It’s important to train your staff correctly because beverages play an important role in
helping your diners enjoy their experience.
For example, make them wait to long for a drink, and you’ve got unhappy customers.
First, make sure you have a wide enough selection of drinks that complements your
menu. Next, decide if you’ll offer only non-alcoholic drinks, beer, wine, liquor, specialty
drinks and/or after dinner drinks.
Example 2
A: While you are thinking about what you might like to order for dinner, would you
like to order your drinks?
B: Can you tell me where your wine list is?
A: The wine list is posted right there on the board.
B: Can we order a mixed drink in this restaurant?
A: Yes, we have a wide selection of mixed drinks available from our bar.
B: Do you have any house specials that you could recommend?
A: Our most popular drinks are our Cuervo Gold margaritas.
B: That sounds like a good choice for me. May I have one, please?
A: Can I bring that to you on the rocks, or would you like it blended?
B: Please bring it to me on the rocks.
A: Salt or no salt?
B: I would like it with no salt, please
CONTINUED SERVICE
Be attentive. Face your station. Never turn back on your guest. After the guest has
been served, do not abandon them. Approach the guests often to empty and clean
ashtrays and remove debris. Change soggy napkins for fresh ones. All these
services are subtle methods of silent selling.
If you see an empty pack of cigarettes, offer to get the customer a new pack. Open
the pack, tap a cigarette out and offer to light the cigarette for the customer.
Always carry a lighter while you are working.
When not servicing the bar, step back and refrain from involving yourself in the
guest’s conversations. Be attentive and efficient, but never appear to be listening to
the conversation. Never take part in the guest’s conversation unless directly
addressed by the guest. Continually check for reorders with eye contact and
attentiveness.
OPERATION SHEET 2.3
OPERATION TITLE DEALING WITH CUSTOMERS
AFFECTED WITH ALCOHOL
PURPOSE Handling intoxicated guests according
to standard procedures.
PROCEDURE:
1. First and foremost, notify the manager.
2. Do not serve an already intoxicated customer who enters the restaurant
Offer to call a taxi or offer to call a friend. Do not simply refuse service.
3. Discontinue drink service. The decision must be final.
4. Do not argue with the guest. Remain in control of yourself. Do not over react or
reliate to what a person says to you.
5. When dealing with a group, enlist support from other members who are more
moderate.
6. Do not use judgmental statements, such as “you are drunk’’ or “you are too
smashed”
7. Do not let the person drive. Offer a taxi or suggest that a friend or someone else
who is sober drives the person home.
PRECAUTIONS:
1. Intoxicated persons are dealt with courteously and promptly in accordance with
the establishment service policy and guidelines.
2. Intoxicated customers are refused service if alcohol beverage in a diplomatic
and suitable manner.
QUALITY CRITERIA:
1. Responsible service of alcohol is practiced in accordance with relevant
legislations and licensing requirements.
2. Where practicable, appropriate food and non- alcoholic beverages are offered to
intoxicated persons.
INFORMATION SHEET 2.4
ALCOHOL SAFETY
FACTS
HOW THE ALCOHOL AFFECTS THE BODY
1. Alcohol enters the body through the mouth. It travels down the throat and
esophagus, into the stomach.
2. Once in the stomach, 20 percent of the alcohol is absorbed into the
bloodstream. Alcohol stimulates gastric juice flow.
3. Alcohol then passes into the small intestine where the 80 percent of remaining
alcohol is absorbed into the walls of the digestive track. The small intestine is
the most efficient location for alcohol absorption because of its large surface
area and rich blood vessel composition.
4. Once in the bloodstream, alcohol dissolves into the water of the blood where it
is pumped throughout the body by the heart. Alcohol causes the blood vessels
to widen causing temporary feelings of warmth and decrease in blood pressure.
5. Alcohol, in even small concentrations, can affect the central nervous system.
The ethanol in alcohol travels through the brain and acts as a drug. It’s
behavioral effects are a result of its effects on responses in nervous tissue.
Alcohol also suppresses certain brain functions.
6. Alcohol is metabolized in the liver, which eliminates 95 percent of alcohol from
the body. The liver only oxidizes a certain amount of alcohol per hour.
7. A small amount of alcohol escapes metabolism in the liver and is excreted,
unchanged through the kidneys (urine), lungs (breath), or skin (sweat).
GENDER
Women tend to become intoxicated much quicker than men because women are
generally smaller than men and have a higher percentage of body fat.
WATER
Water dilutes alcohol and relieves thirst. Water should be served with ALL beverage
alcohol.
FOOD
Always offer food with beverage alcohol as it will help slow the absorption of alcohol
into the small intensine. This delay gives the liver more time to break down the alcohol
in the person’s blood. Foods that slows alcohol absorption are fatty and high in
protein.
CARBONATED BEVERAGES
Carbonated drinks like soda speed up the absorptionof alcohol. Vodka Club,
Champagne and other drinks mixed with sodas or tonic cause alcohol to enter into the
bloodstream faster and cause a spike in Blood Alcohol Content (BAC).
MEDICATIONS & OTHER DRUGS
Mixing alcohol with any type of over-the-counter or prescription medication or illicit
drug can have unpredictable and potentially dangerous results. It is important to
discuss the effects of mixing alcohol and any medication with your doctor or
pharmacists, including over-the-counter medications. Alcohol can interfere with the
liver’s responsibilities by delaying the breakdown of everything other than alcohol.
This delay can lead to your central nervous system being subjected to both drugs
simultaneously, or it can cause a cumulative toxic effect when the next dose of
medication is taken. Medications with estrogen, including birth control, can slow the
rate at which alcohol is eliminated in the body.
PROCEDURE:
1. Count and balance your register.
2. Sanitize the bar top and stools. Let air dry.
3. Discard any dirty napkins and place soiled towels in the linen bucket for
laundering.
4. Wipe liquor bottles and beer handles with a clean, warm towel.
5. Use a keg-line brush to clean out the ends of beer taps.
6. Cap each tap with a rubber faucet tap to keep flies out.
7. Clean the speed rails.
8. Sanitize soda guns.
9. Empty and sanitize ice bins.
10. Date newly opened wine bottles.
11. Place remaining fruits, garnishes and juices into clean to-go containers and
date.
12. Break down service bars and run everything through the dishwasher – garnish
containers, shakers, bar mats, etc.
13. Rinse drains and wash drain covers.
14. Sweep and mop behind the bar.
15. Empty trash bins and take bags out to the dumpster.
16.Reline bins with fresh trash bags.
PRECUATIONS:
1. Leftover garnishes suitable for next-day operations are hygienically stored at
recommended temperature.
2. When appropriate, equipment is shutdown in accordance with establishment
safety and procedures.
QUALITY CRITERIA:
1. Beverage display and set up of bar area are removed or dismantled and
cleaned in accordance with establishment procedures.
Information Sheet 2.4.
1. Melt any remaining ice from the night before with hot water.
2. Wipe out sinks, bins and wells.
3. Restock ice bins with fresh ice for the day.
4. Check keg levels and inform the rest of the staff if you’ll need a backup keg
ready.
5. Fill fridges behind the bar with bottled and canned beer.
6. Make notes of liquor, wine, beer and mixers that are running low.
7. Check dates on fresh-squeezed juices and discard if older than two days.
8. Cut lemons, limes and other fresh fruit needed for garnishes and drinks.
9. Stock any other required garnishes like herbs, cherries and olives.
10.Set up bar mats, speed trays, picks, stirrers and other bar tools.
11.Polish silverware and roll in napkins if your bar serves food.
12.Inspect beer taps for build up and clean with warm water.
13.Clear beer lines by pouring a few ounces of beer from the taps.
14.Examine clean glasses for lipstick marks or cloudiness.
15.Check dates on open wine bottles. Toss after five to seven days.
16.Fill caddies with napkins, straws and condiments, if needed.
17.Stock up on clean towels, beer openers, wine keys and pens.
18.Count the cash in your register and stock with extra change.
Example: Beer Sales for the month is 600 bottles and the safety stock is 5% of daily
par.
Purpose of Stocktaking
Stocktaking allows you to keep an accurate track of the physical stock you
have, what’s been sold, and what hasn’t. It’s all about comparing the physical stock to
what the report says then finding any discrepancies. Calculating wastage and
allowances will then give you the whole picture as to what’s gone through the till,
what’s been wasted, and what has been given away as complimentary.
Self-check 2.5
Make an inventory report. Use the sheet below dated MAY 11, 2020
+ = -
BAR ITEMS UNIT PAR SAFETY TOTAL LESS =Order UNIT TOTAL SUPPLIER
STOCK REQUIRED on Qty. COST COST
(10%) HAND
SML 400 1L 3 35
BEER 700 1L 5 120
EMPE 600 1bo 4 200
x
VODKA 800 1bo 6 350
x
BRANDY 950 1L 7 75
GIN 500 1bo 4 250
x
RUM 550 1cs 3 250
PALE 550 1cs 7 280
Ordered by: _______________ Approved by:_______________