Abhijit Mundale Questionnaire For Lender Type of Entity: (Bank/NBFC/Digital Lending Platform)

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Abhijit Mundale

Questionnaire for Lender

Type of Entity: (Bank/NBFC/Digital Lending Platform)

1. Name of the Entity:


2. What type of loans do you provide?
3. Whom do you provide the loans with?
4. If Individuals, then
a. What is the range of the amount of loans provided?
b. What is the average ticket size?
c. Which are the documents are required to be furnished by the
individual?
d. Is the lending process fully digital? (Yes/No)
e. If Yes, then what are the security measures involved?
f. How is the credit worthiness ascertained?
g. Which are the documents you fetch from the Govt. authorities?
h. If No, then is there any personnel visit conducted to the premises of
the borrower?
i. What is the purpose of the visit? What things are checked in the visit?
j. Can the visit be avoided by any digital means? (e.g. Video
conferencing, drones, geo location tracking etc?)
k. Do you think fully digital loans can be given to individuals? (Some
companies are already doing it)
l. What do you think can be the security concerns? (w.r.t. individuals)
m. Are the loans provided collateral free or with Collateral? (Or both in
case if it depends on the type of loan or the ticket size)
n. Is the Collateral Registered or not?
o. Do you think the process of providing loans can be based on the ticket
size? (e.g. fully digital process for low ticket loans and a mix of digital
and physical process for loans above a certain threshold)
5. If MSMEs, then
a. What is the range of the amount of loans provided?
b. What is the average ticket size?
c. Which are the documents are required to be furnished by the entity?
d. Which financial documents are required to be submitted by the entity?
e. How do you check the authenticity of the financial documents?
f. Do you check the UDIN of the Chartered Accountant? (If any)
g. Is the lending process fully digital? (Yes/No)
h. If Yes, then what are the security measures involved?
i. How is the credit worthiness ascertained?
j. Which are the documents you fetch from the Govt. authorities?
k. Can the GST data be helpful in providing certain KYC details?
l. If No, then is there any personnel visit conducted to the premises of
the borrower? (Business/Residential/Both)
m. What is the purpose of the visit? What things are checked in the visit?
n. Can the visit be avoided by any digital means? (E.g. Video
conferencing, drones, geo location tracking etc?)
o. Do you think fully digital loans can be given to MSMEs?
p. Is it a myth or a fact that lending to MSMEs is risky? (Answer based
on your experience)
q. Are the loans provided collateral free or with Collateral? (Or both in
case if it depends on the type of loan or the ticket size)
r. Is the Collateral Registered or not?
s. Do you think that the recent push by the Central Govt. to provide
credit to MSMEs will help MSMEs?
t. What do you think will be the impact of the push on the lenders?
(Positive/Negative/Both)
u. What will be the positive impact?
v. What will be the negative impact?
w. Do you think digital lending is secure enough?
x. What do you think can be the security concerns? (w.r.t. MSMEs)
y. Is the infrastructure required to be built for the digital lending help in
reducing the overall costs of lending? (Cost effectiveness?)
z. Do you think the process of providing loans can be based on the ticket
size? (e.g. fully digital process for low ticket loans and a mix of digital
and physical process for loans above a certain threshold)

6. What is average time required to complete the loan process?


7. Which third-party services do you require to complete the process? (Payment
Gateways, Cyber Security, Personnel etc.)
8. What do you think the industry perception is about fully digital lending?
9. What do you think the borrowers’ perception is about fully digital lending?
10. Will digital lending provide a faster way to conduct the business?
11. Do you think that in recent years because of technological advancements,
banking has become faster and easier? (for the employees)
12. What are the major issues that you face in using these new technologies?
13. What support do you think the Govt can provide to make fully Digital
lending possible?
14. Do you think that the future of lending can be fully digital?
15. What suggestions can you give to improve the current lending scenario?

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