Oracle® Cloud

Getting Started with Oracle Cloud

E41248-76
July 2020
Oracle Cloud Getting Started with Oracle Cloud,

E41248-76

Copyright © 2014, 2020, Oracle and/or its affiliates.

Primary Author: Oracle Corporation

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Contents
Preface
Audience vii
Related Documents vii
Conventions vii

1 Welcome to Oracle Cloud

About Oracle Cloud 1-1
Web Browser Requirements 1-1
Overview of Oracle Cloud Subscriptions 1-2
About Bring Your Own License Subscriptions 1-3
About the Consoles 1-3
About Oracle Cloud Accounts 1-4
About Cloud Accounts with Identity Cloud Service 1-4
About Traditional Cloud Accounts 1-4
About Oracle Data Regions 1-5
Oracle Cloud Terminology 1-5
About Universal Credits 1-6
How Do I Sign Up? 1-7
Contact Oracle Support 1-7
Chat Online with an Oracle Representative 1-8
Get an Oracle.com Account 1-8
Contact My Oracle Support 1-9
Additional Support Channels 1-10
Get Your CSI Number 1-10
Register Your CSI Number 1-11
Get Your Order Number 1-11

2 Request and Manage Free Oracle Cloud Promotions

Sign Up for the Free Oracle Cloud Promotion 2-1
Monitor Credit Balance for Free Oracle Cloud Promotion 2-3
Upgrade Your Free Oracle Cloud Promotion 2-3

iii
 What Happens When the Promotion Expires 2-3

3 Buy an Oracle Cloud Subscription

Estimate Your Monthly Cost 3-1
Example: Estimating Your Monthly Cost for Oracle Database Cloud Service 3-2
Save and Share Your Cost Estimator Results 3-3
Selecting a Payment Plan 3-4
Activate Your Order from Your Welcome Email 3-5
Verify That Your Services Are Ready 3-6

4 Request and Manage the Oracle Startup Program

Sign Up for the Oracle Startup Program 4-1

5 Get Started with Oracle Cloud Services

Sign In to Your Cloud Account 5-1
Sign In to Oracle Cloud For the First Time 5-1
Sign In to Your Account From the Oracle Cloud Website 5-2
Switch Between Accounts 5-2
Navigate to Your Cloud Services 5-3
Discover Infrastructure and Platform Cloud Services from Infrastructure Console 5-4
Discover Infrastructure and Platform Cloud Services from the Infrastructure
Classic Console 5-4
Discover Oracle Cloud Applications on Applications Console 5-5
Switch Between the Consoles 5-5

6 Get Started with Oracle Cloud Infrastructure Services

Create an Instance of a Service 6-1
Creating a Service Instance from the Infrastructure Console 6-1
Create a Service Instance from Infrastructure Classic Console 6-1
Monitor Your Cloud Service Usage 6-3
Next Steps 6-3

7 Get Started with Oracle Cloud Applications

Workflow to Provision Oracle Cloud Applications 7-1
Order Oracle Cloud Applications 7-2
Activate Your Oracle Cloud Applications Order 7-2
Sign In to Oracle Cloud For the First Time 7-2

iv
 Plan Your Environment 7-3
Create an Instance 7-4
Create an Additional Test Environment 7-6
Access Your Service Instance 7-7
Frequently Asked Questions When Getting Started with Oracle Cloud Applications 7-7
Notification FAQs 7-7
Oracle Cloud Account FAQs 7-8
User Credentials FAQs 7-8
Instance Configuration FAQs 7-9

8 Add Users, Assign Policies and Roles

About Adding Users from the Infrastructure Console 8-1
Add Users to a Cloud Account with Identity Cloud Service 8-1
About the Users Page in a Cloud Account with Identity Cloud Service 8-2
Learn About Cloud Account Roles 8-2
View Your Cloud Account Roles 8-4
Create Users and Assign Roles 8-4
Create a Cloud Account Administrator 8-5
Create an Identity Domain Administrator 8-5
Create a Service Administrator 8-6
Create a Business Administrator 8-7
Create a Non-Administrator 8-8
About User Groups 8-9
Create a User Group 8-9
Add Users To a Group from Groups Page 8-9
Add Users To a Group from Users Page 8-10
Assign Roles to Users in a Group 8-11
Remove a User Group 8-12
Create and Assign a Custom Role 8-12
Import a Batch of Users into a Cloud Account with Identity Cloud Service 8-13
Add Users to a Traditional Cloud Account 8-14
About the Users Page in a Traditional Cloud Account 8-14
Overview of the Users Page 8-15
Tasks That You Can Perform from the Users Page 8-15
Create a Traditional Cloud Account User 8-16
Assign a Simple Role 8-16
Assign Advanced Roles 8-17
Assign One Role to Many Users 8-18
Import a Batch of User Accounts 8-19

v
9 Manage Your Passwords
Change and Manage Your Passwords 9-1
Manage Your Cloud Account with Identity Cloud Service Password 9-2
Manage your Traditional Cloud Account Password 9-2
Manage Your Oracle Cloud Infrastructure Password 9-4
Manage Your Ravello Password 9-4
Reset Another User’s Password 9-5

10 Use the My Home Application

A About Service Administrator Roles

B Access Traditional Cloud Account Services

C Order Other Types of Subscriptions

Buy a Nonmetered Subscription to an Oracle Cloud Service C-1
Buy a Prepaid Metered Subscription to an Oracle Cloud Service C-2
Activate Your Order C-2
Activating an Order from Oracle Cloud C-2
Activating an Order from the Email Link C-4
Reactivating Oracle Cloud Services C-6
Manage Your Oracle Cloud Service C-6
About the Assign Service Details Page C-7

vi
Preface
Getting Started with Oracle Cloud introduces you to cloud concepts and describes how
you can request a trial subscription or purchase a subscription for an Oracle Cloud
service. In addition, this document describes how to add users, change passwords,
and access service consoles.

Topics:
• Audience
• Related Documents
• Conventions

Audience
This document is primarily for users who are responsible for provisioning and
activating Oracle Cloud services, for adding other users who would manage the
services, or, who want to develop Oracle Cloud applications.

Related Documents
For additional documentation related to your Oracle Cloud service, visit the Oracle
Cloud website at:
http://oracle.com

On the navigation pane, under Product Help, click Documentation to access

the Oracle Cloud Documentation home page. Search or browse the library for
documentation specific to your application, infrastructure, or platform cloud service.

Conventions
The following text conventions are used in this document:

Convention Meaning
boldface Boldface type indicates graphical user interface elements
associated with an action, or terms defined in text or the glossary.
italic Italic type indicates book titles, emphasis, or placeholder variables
for which you supply particular values.
monospace Monospace type indicates commands within a paragraph, URLs,
code in examples, text that appears on the screen, or text that you
enter.

vii
1
Welcome to Oracle Cloud
Oracle Cloud is the industry's broadest and most integrated cloud provider, with
deployment options ranging from the public cloud to your data center. Oracle Cloud
offers best-in-class services across Software as a Service (SaaS), Platform as a
Service (PaaS), and Infrastructure as a Service (IaaS).

Topics
• About Oracle Cloud
• Overview of Oracle Cloud Subscriptions
• About Oracle Cloud Accounts
• About Oracle Data Regions
• Oracle Cloud Terminology
• How Do I Sign Up?
• Contact Oracle Support

About Oracle Cloud

Oracle Cloud is one of the few cloud providers that can offer a complete set of cloud
services to meet all your enterprise computing needs.
Use Oracle Infrastructure as a Service (IaaS) offerings to quickly set up the virtual
machines, storage, and networking capabilities you need to run just about any kind of
workload. Your infrastructure is managed, hosted, and supported by Oracle.
Use Oracle Platform as a Service offerings to provision ready-to-use environments for
your enterprise IT and development teams, so they can build and deploy applications,
based on proven Oracle databases and application servers.
Use Oracle Software as a Service (SaaS) offerings to run your business from the
Cloud. Oracle offers cloud-based solutions for Human Capital Management, Enterprise
Resource Planning, Supply Chain Management, and many other applications, all
managed, hosted, and supported by Oracle.

Web Browser Requirements

The following table lists supported browsers supported by the Infrastructure Classic
Console and Applications Console.
See Supported Browsers to identify the list of supported browsers for Infrastructure
Console. Some Oracle Cloud services and tools have additional or specific browser
requirements. See the documentation for the Cloud Services you are using.

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 Chapter 1
Overview of Oracle Cloud Subscriptions

Web / Mobile Browser Infrastructure Classic Console and

Applications Console
Microsoft Internet Explorer 11 or later
Mozilla Firefox 52 or later
Google Chrome 63 or later
Apple Safari 10 or later
Microsoft Edge 35 or later
Safari, Chrome, Firefox on iOS (iPad and Latest
iPhone)
Chrome, Firefox on Android (Phone and Latest
Tablet)

Overview of Oracle Cloud Subscriptions

We offer Oracle Cloud services at several pricing and service levels to suit the needs
and budget of your organization.
Universal Credit Services
These are bundled Oracle Infrastructure as a Service (Oracle IaaS) and Oracle
Platform as a Service (Oracle PaaS) cloud services and offer unlimited access to all
the services in these categories.
See About Universal Credits.
Bring Your Own License (BYOL)
Allows you to use any pre-existing Oracle software licenses that you may have when
buying new subscriptions on Oracle Cloud. For example, if you have purchased a
perpetual license for Oracle Database Standard Edition earlier, then you can use the
same when you buy Database Standard Package with BYOL pricing. See About Bring
Your Own License Subscriptions.
Metered Services, Prepaid
With the metered service offerings, you’re billed in arrears based on your actual usage.
The metered offerings apply to Oracle Infrastructure as a Service (Oracle IaaS) and
Oracle Platform as a Service (Oracle PaaS) Cloud services. You can purchase our
metered Cloud services from Oracle Store or by contacting Oracle Sales.
See Buy a Prepaid Metered Subscription to an Oracle Cloud Service.
Nonmetered Services
With the nonmetered service offerings, you pay for a set amount of users over
the course of the service period. You’re billed up front based on that committed
quantity. The nonmetered offerings can be applied to Oracle IaaS, Oracle PaaS, and
Oracle Software as a Service (Oracle SaaS) Cloud services (as well as a handful of
other offerings). These offerings are sold via a usage-based metric, such as Hosted
Named User or Hosted Environment. For example, Government subscriptions are
nonmetered services and their usage is drawn down from the committed amount.
See Buy a Nonmetered Subscription to an Oracle Cloud Service.

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About Bring Your Own License Subscriptions

About Bring Your Own License Subscriptions

If you’ve existing Oracle software licenses for services such as Oracle Database,
Oracle Middleware, or Oracle Analytics, you can reuse them when subscribing to
Oracle Platform Cloud Services (Oracle PaaS). This is called Bring Your Own License
(BYOL).
With BYOL, you can leverage existing software licenses for Oracle PaaS at a lower
cost. For example, if you have purchased a perpetual license for Oracle Database
Standard Edition earlier, then you can use the same when you buy Database Standard
Package with BYOL pricing. This enables you to get a discounted price for your
services. Oracle BYOL to PaaS includes Compute and Compute support along with
automation.
You continue to get the same license support (that you had for your existing licenses)
and contract when you buy Oracle PaaS with BYOL pricing. This flexible licensing
allows you to move between your on-premises and cloud services with ease.
How do You Use Your BYOL for Oracle PaaS?
When you have an existing Oracle software license and you want to use it on Oracle
Cloud, you can do so in the following ways:
• Select specific Oracle BYOL options in the Cost Estimator to get your BYOL
pricing.
• Apply your BYOL pricing to individual cloud service instances when creating a
new instance of your PaaS service. BYOL is the default licensing option during
instance creation for all services that support it. For example, when creating a new
instance of Oracle Database Cloud Service using the QuickStarts wizard, BYOL
option is automatically applied.
See Estimate Your Monthly Cost and Create a Service Instance from Infrastructure
Classic Console.
For a list of cloud services that support BYOL, search for BYOL in the Universal Credits
Service Descriptions Document.
For more information, see BYOL Overview video and Frequently Asked Questions.

About the Consoles

Oracle Cloud provides three distinct consoles you can use to manage the services and
features of your Oracle Cloud Account.
You'll be directed to a console depending on how you signed up for Oracle Cloud.
• If you have subscribed to Oracle Cloud Infrastructure and Platform services, you'll
be directed to Infrastructure Console or Infrastructure Classic Console. If you see
Oracle Cloud Infrastructure Classic at the top of the page, then you are using
the Infrastructure Classic Console, otherwise you are using the Infrastructure
Console.
• If you've subscribed to Oracle Cloud Applications, you'll be directed to Applications
Console.

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 Chapter 1
About Oracle Cloud Accounts

As you get started with Oracle Cloud, you will see references to these consoles. Which
one you use daily will depend on the types of services and features you use.
For example, If you're creating compute instances, you'll use the Infrastructure
Console. If you're creating an Oracle Cloud ERP instance, you'll use the Applications
Console.

About Oracle Cloud Accounts

Most Oracle Cloud services are designed to run in an Oracle Cloud account with
Oracle Identity Cloud Service. This means that the service uses Oracle Identity Cloud
Service to manage users and control access to cloud services.
However, some Oracle Cloud services still rely on Oracle Identity and Access
Management or their own identity management systems for the same purposes.
You can see a list of the Oracle Cloud accounts that have their own identity
management system by clicking Account Management on the Infrastructure Classic
Console or Applications Console, and then click My Admin Accounts.
You can also use the My Admin Accounts page to switch between these accounts.

About Cloud Accounts with Identity Cloud Service

When you sign up for a new Oracle Cloud Account with Universal Credits, you get
a Cloud Account with Identity Cloud Service. Oracle Identity Cloud Service is a cloud-
based Identity and access Management System, designed to support the latest Oracle
Cloud offerings. It provides a wide range of user management and security features,
designed for the cloud.
A version of Oracle Identity Cloud Service comes with every Cloud Account. It allows
you to create and manage users and control access to your Oracle Cloud Account.
You can also use this version of Oracle Identity Cloud Service to create groups, and
implement a wide variety of security features to protect your Oracle Cloud resources.
However, Oracle Cloud Infrastructure (OCI) has its own identity management system
for managing users and roles. You can use Oracle Cloud Infrastructure Identity
and Access Management (IAM) to create and manage users who can access OCI
services, but when used in the context of an Oracle Cloud Account, the OCI IAM
software can be federated with Oracle Identity Cloud Service. Federating OCI with
Oracle Identity Cloud Service allows you to have a seamless connection between
services, without having to create a separate username and password for each one.

About Traditional Cloud Accounts

Traditional Cloud Accounts do not use the Oracle Identity Cloud Service to manage
users and roles. Instead, they use traditional Identity and Access Management
software. This means that Traditional Cloud Accounts have sign-in credentials and
procedures for creating and managing users that are different from Oracle Cloud
Accounts with Identity Cloud Service.
There are three scenarios where you might be using a Traditional Cloud Account:
• If you sign up for a free credit promotion or a paid Oracle Cloud Account, you get
a Traditional Cloud Account automatically. This is because some of the services
in your account do not yet support Oracle Identity Cloud Service. To view those

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About Oracle Data Regions

services, you can select your traditional cloud account from the Identity Domain
drop-down menu in the Infrastructure Classic Console or Applications Console.
To create services and manage users for those services, you must also sign in
to the account using the Traditional Cloud Account URL, which is available in the
email you received when your services were provisioned and on the My Admin
Accounts tab of the Account Management page in the Infrastructure Classic
Console or Applications Console.
• If you ordered your Oracle Cloud subscription before Universal Credits
subscriptions were available, it’s likely you are using a Traditional Cloud Account.
For example, if you have a classic metered or non-metered subscription, the
credentials you use and users you created in the account are managed by
traditional Identity and Access Management software.
• If you are using any of the Oracle Software as a Service (SaaS) offerings, you are
also likely to be using a Traditional Cloud Account. Most of the Oracle Applications
available on Oracle Cloud use traditional Identity and Access Management
software.

About Oracle Data Regions

When you sign up for an Oracle Cloud Account, you must select a Data Region, which
is a geographic region that contains one or more Oracle Cloud data centers.
When deciding upon a default Data Region, you should consider:
• The location of the Data Region.
Ideally, the data region should be as close to your cloud service users as possible.
See Data Regions for Platform and Infrastructure Services for a world map of
Oracle Data Region locations.
• The services available in each Data Region.
Not all cloud services are available in every Data Region. If you are interested
in using a specific Oracle Cloud Service, see Data Regions for Platform and
Infrastructure Services, and review the table of services below the map. It lists
all the Cloud services and indicates the Data Regions where each service is
available.
• Any restrictions or guidelines for the country in which you reside.
For some specific countries, you might have to select a specific data center or
keep in mind certain restrictions. See Data Regions for Platform and Infrastructure
Services, and review the notes at the bottom of the page, which list the additional
considerations when selecting a data region.

Oracle Cloud Terminology

As you start using Oracle Cloud, it helps to understand the basic terminology we use
to describe the Oracle Cloud features and services.

Term Definition
Data center A facility used to house computer systems and associated components.
Oracle provides data centers in various geographical regions. An identity domain and
the services associated with that domain must belong to a specific data center.

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About Universal Credits

Term Definition
Data region A geographical region that’s associated with one or more data centers. When you
sign up for an Oracle Cloud account, you select a default data region, where your
services will be hosted.
Identity domain A domain that controls the authentication and authorization of the users who can sign
in to an Oracle Cloud service and which features they can access.
An Oracle Cloud service in a traditional cloud account must belong to an identity
domain.
Oracle Account Oracle Account is a unique customer account and can correspond to an individual, an
organization, or a company that is an Oracle customer.
This account gives you access to the Oracle.com website, which includes your
access to applications, communities, and Oracle Technology Network (OTN).
Note the following:
• An Oracle Account is different from an Oracle Cloud Account that you use to
access your cloud services.
• For Oracle Infrastructure as a Service (Oracle IaaS) or Oracle Platform as a
Service (Oracle PaaS) offerings, an Oracle account is no longer required if you’re
signing up for the Free Oracle Cloud Promotion or for a new Oracle Cloud
account.
• An Oracle Account is required if you’re using Oracle Store to purchase services
or if you sign up for certain traditional metered Oracle PaaS offerings that are
part of the Free Oracle Cloud Promotion.
• An Oracle Account is also required when logging support or service requests in
My Oracle Support.
Oracle Cloud account Use this account to access your cloud services and to sign in to the Infrastructure
Classic Console or Applications Console, where you manage your account and your
services.
There are two types of Oracle Cloud accounts: traditional cloud accounts (also known
as Cloud Service accounts) and cloud accounts with Oracle Identity Cloud Service.
Service A Software offered in Oracle Cloud
Service console The unique console of a service or the administrator console if the service has both
an administrator console and a user console
Service Entitlement Service entitlements represent the right to use Oracle Cloud services, based on the
resources you’ve purchased or the rights assigned to you by your Cloud Account
administrator.
Service instance The existence of a cloud service, for example, an instance of Oracle Java Cloud
Service
Service instance URL The web address (URL) that you use to access a provisioned service instance.
Service name A name assigned to your Oracle Cloud service. The service name must be unique in
the identity domain. You can add a longer description to help you identify the service
after it’s activated.
Service notification An event reported on the Infrastructure Classic Console or Applications Console in
the Message center. Notifications provide information about upcoming events such
as system outages or blackouts, service maintenance, promotion expiry, or resource
quota breach.

About Universal Credits

Oracle Cloud provides a flexible buying and usage model for Oracle Cloud Services,
called Universal Credits.

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How Do I Sign Up?

When you sign up for an Oracle Cloud Account, you have unlimited access to all
eligible IaaS and PaaS services. You can sign up for a Pay-As-You-Go subscription to
pay in arrears based on your actual usage at the end of your monthly billing cycle, or,
opt for a Monthly Flex plan based on your estimated monthly usage. In the Monthly
Flex plan, you benefit from lower rates by committing to a monthly subscription
amount.
After you sign up, you can start using any of the IaaS or PaaS services at any
time. Not all services are available in all the data regions. You can only use services
in the data regions that your subscription is enabled in. However, you can always
extend your subscription to other data regions to access services available there. See
Extending Your Subscription to Another Data Region.
When new eligible services become available as part of the Universal Credits
program, you'll receive an email with the details of the newly added services if they are
available in one of your enabled data regions.
For new services added to data regions where your subscription is not enabled, see
the Service Availability Matrix.

How Do I Sign Up?

When you’re ready to sign up for an Oracle Cloud Account, consider the services and
your specific computing requirements.
If you’re interested in any of the Infrastructure as a Service (IaaS) or Platform as a
Service (PaaS) services, use the Oracle Cloud website to sign up for a new Oracle
Cloud Account with Universal Credits.
• Sign up for a free credit promotion and try out the Oracle Cloud services.
See Request and Manage Free Oracle Cloud Promotions .
• When you’re ready to order any of the Oracle’s Infrastructure and Platform Cloud
(Oracle IaaS/PaaS) services, use the Cost Estimator to quickly estimate the
monthly cost of the resources you need.
See Buy an Oracle Cloud Subscription.
If you’re interested in Oracle Software as a Service (Oracle SaaS) services, or if you
represent a public sector or enterprise-level organization, then contact Oracle Sales. If
you have any questions or if your country isn’t supported, then contact Oracle Sales
Team.
For example, start a chat session on the Oracle Web site or click the Request
Quote button on one of the Oracle Cloud website pages. An Oracle representative
will help you meet any special requirements and ensure you are signing up for the
most efficient and cost-effective Cloud solutions. See Contact Oracle Support.
For specific information about ordering Oracle Software as a Service (SaaS) offerings,
see Order Oracle Cloud Applications.

Contact Oracle Support

Whether you’ve signed up for the free Oracle Cloud Promotion or you’ve purchased
Oracle Cloud services, you can use any of the following support options at any time to
get help with your cloud services.

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Contact Oracle Support

However, if you’ve purchased Oracle Cloud services, we recommend that you use My
Oracle Support to log your requests and get help.

Topics:
• Chat Online with an Oracle Representative
• Contact My Oracle Support
• Additional Support Channels
• Get Your CSI Number
• Get Your Order Number

Chat Online with an Oracle Representative

If you’ve signed up for free Oracle Cloud promotion, use the online chat to get help.
If you’ve purchased Oracle Cloud services, it’s recommended that you use My Oracle
Support to get help.
To start a live online chat with an Oracle Support or Sales representative, do any of the
following:

• Click from any page in the Oracle Cloud website.

• Click (Help) from the top of Infrastructure Classic Console or Applications
Console and select Chat with us.
• Click the Click to Chat pop-up button in Infrastructure Classic Console or
Applications Console.
• Use the chat links provided in your welcome email.
In the Chat with Us dialog box, select Live Cloud Chat. Enter your questions and get
immediate assistance from a support or sales representative.

Note:
If you are unable to reach an Oracle support representative due to high chat
volumes, you can leave a message in the chat window and we’ll get back to
you as soon as possible.

Get an Oracle.com Account

An Oracle Account (oracle.com account) is a unique identifier that gives you access to
all of Oracle Cloud’s website. You need this account when making purchases through
Oracle Store, or when logging support requests through My Oracle Support. This is
also known as Oracle Single-Sign on (Oracle SSO) account.
Note that this is different from your Cloud Account, which hosts your Oracle Cloud
services and enables you to log in to Infrastructure Classic Console or Applications
Console.
If you don’t already have an Oracle Account, then you can create it from the Oracle
Cloud website (http://www.oracle.com) or from the My Oracle Support page.

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Contact Oracle Support

To request an Oracle Account from the Oracle Cloud website:

1. Go to the Oracle Cloud website.
2. Click View Accounts.
3. Click Create an Account.
4. Enter your email address and other details in the appropriate fields. Be sure to
complete all the required fields.
5. Click Create Account.
After your account is created, you'll receive a confirmation email at the email
address that you provided.
6. Follow the instructions in the email to verify your email address.
To request an Oracle Account from My Oracle Support:
1. Go to the My Oracle Support website:
https://support.oracle.com/
2. Click New user? Register here to create your Oracle Account.
The Create Your Oracle Account page opens.
3. Enter your email address and other details in the appropriate fields. Be sure to
complete all the required fields.
4. Click Create Account. We create your account and send a confirmation email to
the address that you provided.
5. Follow the instructions in the email to verify your email address.
After your email address is verified, you can use your Oracle.com account make
purchases or log service requests.

Contact My Oracle Support

If you’ve purchased Oracle Cloud services, then use My Oracle Support (MOS) to
log your service requests. My Oracle Support enables you to track your requests and
reach out to relevant support teams who can prioritize and resolve your requests
faster.
Log in to My Oracle Support to log your service requests and get help. You must have
an oracle.com account to sign in to My Oracle Support. Create an account if you don't
have one already. See Get an Oracle.com Account.
Instructions on filing a service request are available on the My Oracle Support page.
Follow the instructions to create a service request.

Important:
Use the CSI number and register it with My Oracle Support when logging a
service request. This enables the system to identify you and process your
request accordingly.

If you’re a new user, the system prompts you to enter your CSI number when signing
in to My Oracle Support. See Get Your CSI Number.

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Contact Oracle Support

If you’re an existing user, ensure that you register your CSI number with My Oracle
Support. See Register Your CSI Number.
Alternate methods of contacting My Oracle Support:
• Use the link in your welcome email to contact My Oracle Support.

• Click from any page in the Oracle Cloud Website and select Technical
Support.
• If you’ve already logged in to Infrastructure Classic Console or Applications
Console, click Help from the top of Infrastructure Classic Console or
Applications Console and select either Create Service Request or Technical
Support.

Additional Support Channels

Use any of these support options to start or view discussions related to your product or
service.

Click from any page in the Oracle Cloud Website. Or, if you’ve already logged in
to Infrastructure Classic Console or Applications Console, click Help from the top of
Infrastructure Classic Console or Applications Console and select one of the following
options:
• Click the link to the Oracle Support Community if you have questions on system
usage or metrics.
• Click the link to the Oracle Cloud discussion forums where you can post a
reply, start a new thread, or search the current discussions for answers. Oracle
product managers, development, support, and operations team members respond
to threads on the forum.

Get Your CSI Number

The Customer Support Identifier (CSI) number is generated after you purchase
Oracle Cloud services. This number is present in your contract document and also
in Infrastructure Classic Console or Applications Console.
You’ll need the CSI number to register and log support requests in My Oracle Support
(MOS).
To get your CSI number from Infrastructure Classic Console or Applications Console:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to Infrastructure Classic Console if you want to access Oracle Cloud
infrastructure and platform services. If you see Infrastructure Classic at the
top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Click (Help) from the top of Infrastructure Classic Console or Applications
Console.
3. You’ll find the CSI number below the Create Service Request link.

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Contact Oracle Support

Register Your CSI Number

If you’re an existing user in Oracle Cloud, you must register your CSI number in My
Oracle Support. This helps Oracle Support to quickly identify you and troubleshoot
your issue effectively.
Keep your CSI number handy before registering it. See Get Your CSI Number.
To register your CSI number in My Oracle Support:
1. Go to the My Oracle Support website:
https://support.oracle.com/
2. Sign in with your Oracle Account.
3. From the logged-in user menu, click My Account.
4. In the Support Identifiers section, click Request Access. The Support
Identifiers section displays the accounts that your user name is currently
associated with.
5. Enter your CSI number, an optional note to approver, and then click Request
Access.
6. Enter your company name that owns the CSI number and click Validate.
7. Click Next and enter your contact details.
8. Accept the terms and conditions and click Next.
After your request is approved, you can log support requests.

Get Your Order Number

Your order number is generated when you purchase Oracle Cloud services. The order
number is given in your Order document and is also available in Infrastructure Classic
Console or Applications Console.
Include your order number in any of your correspondence with us and when you want
to get in touch with Oracle Sales or Support representative.
To get your order number from Infrastructure Classic Console or Applications Console:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to Infrastructure Classic Console if you want to access Oracle Cloud
infrastructure and platform services. If you see Infrastructure Classic at the
top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Click the Manage Account tile, and then click the Account Management tab.
Your subscription details are displayed in the page.
3. Scan the Order column for your order number.

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2
Request and Manage Free Oracle Cloud
Promotions
You can sign up for a 30-day Oracle Cloud promotion and receive free credits.
This promotion applies to eligible Oracle Infrastructure as a Service (Oracle IaaS)
and Platform as a Service (Oracle PaaS) services. See What are Always Free cloud
services?

Topics:
• Sign Up for the Free Oracle Cloud Promotion
• Monitor Credit Balance for Free Oracle Cloud Promotion
• Upgrade Your Free Oracle Cloud Promotion
• What Happens When the Promotion Expires

Sign Up for the Free Oracle Cloud Promotion

Signing up for Oracle Cloud Free Tier is easy. You create an Oracle Cloud account,
and then you get a welcome email with the details that you need to sign in.

1. Visit https://www.oracle.com/cloud/free.
2. Click Start for free.
3. Fill out the Sign Up for Oracle Cloud form.
You are asked to:
Create Account:
• Select your country. For some countries such as Russia, you must manually
accept the Terms of Use by selecting the check boxes when prompted.
• Provide a valid email address, and then click Next.
Instructions about signing in to your new cloud account are sent to this
address. If your email address is already associated with a cloud account,
then you can click the link to get all your accounts associated with your email
address.
Your email ID is also used to check if you are eligible for any special offers.
If you are, then you'll be prompted to select a special offer from a list of
applicable offers.
Enter Account Details:
• Create a cloud account name, which is used to identify your cloud account.
• Select a Home Region, where your services will be hosted.

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Sign Up for the Free Oracle Cloud Promotion

Note:
Your home region contains your account information and identity
resources. It is not changeable after your tenancy is provisioned. If
you are unsure which region to select as your home region, contact
your sales representative before you create your account.

• Provide additional information, such as a PO box number, if you’re asked for

it. For Brazil, enter your CPF number for tax purposes in the format xxxxxxxxx-
xx. For example, 655156112-18.
• Enter a valid mobile number, so that Oracle can text you a verification code,
and then click Next:Verify Mobile Number. VOIP or internet-only mobile
numbers are not accepted.
• Your address is validated and displayed with corrections, if any. Confirm your
address if prompted.
Verify Your Mobile Number:
• Enter the SMS code you received on your phone and click Verify Code. If
you already have a verification code, then follow the on-screen instructions to
verify your phone number.
• You can also request another code if you don't receive a verification code
soon.
Enter Password:
• Enter a password based on the password policy specified on the web console.
You will use this password later on to log in to your Oracle Cloud account.
• Re-enter the password to confirm it, and then click Next: Payment
Information.
Payment Information:
• Click Add Credit Card Details. Enter your credit card information if you’re
asked for it. You may see a small charge on your credit card. This is a
verification hold, and it’s reversed after Oracle validates the credit card and
billing address. Note that your credit card won't be charged unless you opt for
a paid account.
• Click Finish.
4. Accept the terms and conditions, and then click Complete Sign-Up to submit your
request for a new Oracle Cloud account.
After the services are provisioned in your tenancy, you'll be redirected to the login
page. You'll also receive a welcome (Get Started) email with your sign-in credentials.
You can use the console to create instances of your services.
For some countries, you may not be able to request a free promotion from the Oracle
Cloud website. In such a case, contact Oracle Sales to request a free promotion.

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Monitor Credit Balance for Free Oracle Cloud Promotion

Monitor Credit Balance for Free Oracle Cloud Promotion

After you get free credits, you can monitor and manage your service usage and your
credit balance.
In the Infrastructure Console, you can monitor your usage costs from the Account
Management page. See Checking Your Balance and Usage in Oracle Cloud
Infrastructure documentation.
Oracle sends you a notice as you get close to your credit limit.

Upgrade Your Free Oracle Cloud Promotion

If you’re the buyer or a Cloud Account Administrator, you can choose to upgrade your
free promotion to a paid account at any time during the promotion period or within 30
days of the promotion expiration.

Note:
If you're using the Infrastructure Console, then you can upgrade your
promotion to a paid account from the Account Management page.
See Changing Your Payment Method in Oracle Cloud Infrastructure
documentation.

You cannot upgrade your free promotion to a paid account from the Account
Management page within the Infrastructure Classic Console.

What Happens When the Promotion Expires

If you don’t upgrade your free credit promotion to a paid subscription, then it’s
important to understand what happens to your Cloud Account.
All Oracle Cloud Infrastructure accounts (whether free or paid) have a set of resources
that are available free of charge for the life of the account. These resources are
called Always Free resources. If you have subscribed to a free credit promotion, your
account continues to be available to you after the trial period ends (or after you use
all of your credits). You can continue to use the Always Free services in your account
for as long as your account remains active. Free accounts remain active and available
to you as long as the account has been used within the past 60 days. If you have a
paid account, you will not be billed for using Always Free resources. See Oracle Cloud
Infrastructure's Free Tier in Oracle Cloud Infrastructure documentation.
Your Free Credit Promotion expires:
• Thirty (30) days from the day you signed up.
OR
• When you use up the free credits available in your promotion offer
In both cases, Oracle Cloud sends you warning messages that you are nearing the
end of your promotion period or getting close to your free credit limit. Another email
will let you know when the promotion actually expires. You will have a grace period

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What Happens When the Promotion Expires

of 30 days. You can continue to use paid resources during the grace period. However
you can't create new paid resources during the grace period unless you upgrade
your account. If you don’t upgrade your account during this period, then your paid
resources will be reclaimed and your Always Free resources will be available.

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Buy an Oracle Cloud Subscription
The Oracle Cloud website makes it easy to estimate your cloud usage and costs for
IaaS or PaaS services and sign up for an Oracle Cloud Account.

Topics
• Estimate Your Monthly Cost
• Activate Your Order from Your Welcome Email
• Verify That Your Services Are Ready
To purchase a subscription to Oracle Cloud Applications (SaaS), see Order Oracle
Cloud Applications.

Estimate Your Monthly Cost

When you’re ready to order any of the Oracle’s Infrastructure and Platform Cloud
(Oracle IaaS/PaaS) services, Oracle provides you with a cost estimator to help you
figure out your monthly usage and costs before you commit to a subscription model or
an amount.
The cost estimate is automatically calculated based on your choice of the Oracle
Cloud service category, its service configurations, and the usage of each resource in
the configuration.
Video
The cost estimator gives you an estimate for the Pay-As-You-Go and Monthly Flex
subscriptions:
1. Go to the Cost Estimator page on the Oracle Cloud website.
2. Browse Oracle’s IaaS or PaaS services, and then click Estimate.
3. Select a category of cloud services such as Infrastructure or Data Management
from the list on the left side of the page.
The cost estimator displays a set of packages, which represent the services and
resources that are typically required to support the selected service category. To
see all the packages of the selected service category, scroll to the right.
4. Select one of the packages, as a starting point for your estimate. The estimator
begins calculating the cost for the selected service and package.
5. In the Configuration Options section, expand each service, use the sliders, or
select from the drop-down lists to adjust the values to match your project’s or
organization’s needs.
As soon as you adjust the amount of resources, the cost estimate changes.
For some services, the Monthly Flex subscription estimate is lower than the
Pay-As-You-Go subscription because standard discounts are applied to the base
cost of the Monthly Flex subscription. You'll also see additional discounts in the
Monthly Flex Discount bar when you select larger configurations or select a

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Estimate Your Monthly Cost

longer subscription period. The amount of the additional discount that’s shown in
the Monthly Flex Discount bar is based on the number of instances and other
resources that you select.
6. If you’ve existing software licences for services such as Oracle Database or
Oracle Middleware, you can use them to estimate your cost for cloud services.
Simply select the BYOL (Bring Your Own License) option from the service
packages or under the Configuration Options section.
For example, If you’ve an existing license for Autonomous Data Warehouse, then
select the Autonomous Data Warehouse Cloud - BYOL package from the service
packages set.
If you’ve an Oracle Database Enterprise Edition license, then select Enterprise
Edition Extreme Performance BYOL option from the Edition list under
Configuration Options.
The cost immediately reflects the BYOL pricing, which is typically lower than the
normal cloud service costs.
7. Experiment with different configuration options until you balance the cost with your
organization’s needs.
8. Review your estimates, select a payment plan, and then click Buy Now.
When you’re done, you can save your cost estimates and share them with others in
your organization. See Save and Share Your Cost Estimator Results.

Example: Estimating Your Monthly Cost for Oracle Database Cloud

Service
In this example, see how you can estimate your monthly cost for Oracle Database
Cloud Service based on your requirements.
Follow the steps below:
1. In the Cost Estimator page, select the Data Management category from the list on
the left side of the screen.
2. From the list of configurations displayed, select Oracle Database Cloud Service
and click Add.
3. In the Configuration Options section of the page, expand Database.
4. Expand each of the resources under Database such as Number of Instances,
Average Days Usage per Month, or Average Hours Usage per Day.
You’ll see some default values as you expand each item.
5. Increase the number of instances to 2, one for development, and one for testing.
6. If required, adjust your values for Average Days Usage per Month or Average
Hours Usage per Day, using the slider. By default, they are set to 31 days (in a
month) and 24 hours (per day) of usage. If you intend to use the Database service
for a lesser period, then adjust the values accordingly.
7. Select Enterprise Edition High Performance - General Purpose from the
Edition drop-down menu to see how this affects the monthly estimate.
8. Similarly, expand Database Backup and Storage Classic sections and play
around with the values. These services are required to set up a secure database
environment for development, test, and production.

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Estimate Your Monthly Cost

9. You can also remove certain sections by clicking the trash icon next to them.
For example, if you don’t need Database Backup service, you can remove it by
clicking the trash icon.
10. Notice how the estimates change and how the Monthly Flex discount is computed,
based on your selections. To get additional discounts, change the subscription
term to a 2-year or a 3-year term in the Monthly Flex Discount bar and see how
your discount increases.
11. When you have estimated all your requirements, select a payment plan, and click
Buy Now.
You can also add other configurations in the Data Management category such as
Oracle Database Exadata Cloud Service or Oracle Big Data Cloud Service to estimate
your total cost. Or, you can add other service categories such as Infrastructure or
Integration and their configurations, if required, to get your total usage cost estimate.

Save and Share Your Cost Estimator Results

When you are satisfied with your monthly usage estimates, you can save them either
by downloading them as a PDF file or exporting them to an .oce file. The .oce file
is only used to export and import your saved estimates in the Cost Estimator. This is
useful when you want to share and review the quotes with your management, finance,
or other concerned departments to get their approval.

Save Your Cost Estimates

To save your cost estimate:
• In the Cost Estimator page, select from the following options:
– Load/Save: Click this button to save your service configurations in your
browser. Provide a name for your configuration and click Save. Note that this
action is browser specific. You can’t use a configuration that you saved on
Google Chrome in Firefox, or vice versa.
– Save as PDF: Click this button to save the estimates as a PDF file. This is
useful for presenting the estimates to the concerned departments. The PDF is
read-only.
– Export: Click this button to export the estimates to an .oce file. This is useful
if you’ve to share the estimates with the reviewers or make changes to them
later. The reviewers can then import the .oce file to their own Cost Estimator
pages and make changes, if required.

Import or Load Your Saved Estimates

If you want to make changes to your saved estimates or you’re reviewing them, you
can do so by importing them to the Cost Estimator. You can also load previously saved
service configurations on your browser to continue with your estimation.
To import or load your saved cost estimate, use any of the following options:
• Load/Save: Click this button to load your saved service configurations. Note that
this action is browser specific.
1. Click Select Saved Configuration.
2. Select a saved configuration and then click Load.

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Selecting a Payment Plan

• Import: Click this button to import any previously exported estimates. Ensure that
you’ve exported the estimates to an.oce file.
– Browse for the .oce file and click Open.
The saved estimates appear in the Cost Estimator page. You can then make changes
as required.

Selecting a Payment Plan

Oracle offers the following payment plans.
• Select the Pay-As-You-Go plan if you don’t want any up-front costs; you’ll be
charged only for the services and resources you use
OR
• Save money, by selecting the Monthly Flex plan, where you’re billed monthly,
based on the results of your monthly cost estimate.
The Cost Estimator provides the estimated monthly cost for both options. Use the
information in the Cost Estimator and the information in the following table to learn
more.

Note:
This topic summarizes the Oracle Cloud payment plans. Be sure to review
the details provided on the Oracle Cloud website before you select a plan.

Payment Plan Description

Pay as You Go Select the Pay As You Go plan to start using Oracle Cloud with no
up-front cost. Oracle will bill you for the services and resources you
use.
For planning purposes, use the results from the Cost Estimator to
estimate how much you are likely to be charged for usage each month.
Monthly Flex Select the Monthly Flex payment plan to pay in advance monthly,
based on your estimated monthly usage. You can apply your credits
toward any of the eligible Oracle Cloud IaaS or PaaS services.
Standard or additional discounts may apply when you opt for Monthly
Flex.
Use the Cost Estimator to estimate your monthly usage which will be
used to determine your payment amount.
The minimum monthly commitment is US$1000, or the equivalent value
in your chosen currency. The minimum subscription term is one year.
If you go above the estimated amount, you’ll be charged an overage
fee.

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Activate Your Order from Your Welcome Email

Activate Your Order from Your Welcome Email

If you ordered Oracle Infrastructure as a Service (Oracle IaaS) and Oracle Platform as
a Service (Oracle PaaS) cloud services with Universal Credits through Oracle Sales,
then you must activate your services before you start using them.
When an Oracle Sales representative orders Oracle Cloud services on your behalf,
you’ll receive a welcome email and you’ll be designated as an activator of the services.
To activate your services, you must provide your details and set up your account with
Oracle. Review the instructions in the email to create an account and start using your
services.
1. Open the email you received from Oracle Cloud.
2. Review the information about your service in the email.
3. Click Activate My Services.
4. Complete the form to sign up for your new Oracle Cloud Account.
You will be asked to:
• Provide a new account name, which will be used to identify your Cloud
account.
• Provide your email address. You must provide the same email address at
which you received your welcome email. Instructions for logging in to your new
Oracle Cloud account will be sent to this address. You’ll be prompted for the
email ID only if you don’t already have an Oracle Cloud account.
• If prompted, select a Home Region. If you need more information, click the
Regions link below the field.

Note:
Your home region contains your account information and identity
resources. It is not changeable after your tenancy is provisioned. If
you are unsure which region to select as your home region, contact
your sales representative before you create your account.

• Provide Oracle Cloud account administrator details. The person you specify
here will be a Cloud Account Administrator and a Service Administrator and
can create other users as required. This person will manage and monitor
services in the specified Oracle Cloud account.
• After you enter all the required information, click Create Account to submit
your request for an Oracle Cloud account.
After successful activation, you’ll receive another email with your login credentials. Use
this information to sign into your account and change your password on initial login.

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Verify That Your Services Are Ready

Verify That Your Services Are Ready

When you sign up for a Free Oracle Promotion or a paid account, your Oracle Cloud
account is created soon after sign up, but the service provisioning takes some time.
You’ll receive a Welcome email soon after you sign up.
The email contains information required to access your account and sign in to
Infrastructure Classic Console:
• Your user name and temporary password (sign-in credentials)
• The name of your Cloud Account
Sign in to Infrastructure Classic Console to see how many services are provisioned. A
message at the top of the Infrastructure Classic Console indicates how many services
are active.
1. Click Get Started with Oracle Cloud from your welcome email.
2. Change your password when prompted.
3. Scan the dashboard to check the current status of your service.
When the services are provisioned, they might not immediately be displayed
on the Infrastructure Classic Console. Services with instances are automatically
displayed.

4. Click next to Dashboard and set the services to Show.

By default, all service tiles are hidden, unless a service has at least one instance.
The Customize Dashboard dialog box appears.
When all the services in your order are provisioned, you’ll get a message on the
Infrastructure Classic Console. You can then add users, view service details, monitor
account usage, and access the service consoles.
Some services in your order may require additional sign-in credentials, which you
can find in the Manage Account, My Admin Accounts page. See Access Traditional
Cloud Account Services.

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Request and Manage the Oracle Startup
Program
You can sign up for the Oracle Startup Program and receive free credits. This
promotion applies to eligible Oracle Infrastructure as a Service (Oracle IaaS) and
Platform as a Service (Oracle PaaS) services.
After you consume your free credits, you’ll be charged for the services and resources
you use. For information about monitoring the usage of your free credits, see Monitor
Credit Balance for Free Oracle Cloud Promotion.

Topics
• Sign Up for the Oracle Startup Program

Sign Up for the Oracle Startup Program

Signing up for the Oracle Startup Program is easy. You create an Oracle Cloud
account, and then you get a welcome email with the details that you need to sign
in.
1. Go to the Oracle for Startups website, and then click Join Oracle for Startups.
2. Fill out the Oracle for Startups form. You are asked to:
Create Account:
• Select your country. For some countries such as Russia, you must manually
accept the Terms of Use by selecting the check boxes when prompted.
• Provide a valid email address, and then click Next. Instructions about signing
in to your new cloud account are sent to this address. You can sign up
for only one Oracle Startup Program even if you have an existing Oracle
Cloud account. If your email address is already associated with Oracle Startup
Program, then you'll be provided information to access your existing account.
Enter Account Details:
• Create a cloud account name, which is used to identify your cloud account.
• Select a Home Region, where your services will be hosted. See Data Regions
for Platform and Infrastructure Services for service availability.

Note:
Your home region contains your account information and identity
resources. It is not changeable after your tenancy is provisioned. If
you are unsure which region to select as your home region, contact
your sales representative before you create your account.

• Provide your name, company name, and address.

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Sign Up for the Oracle Startup Program

• Provide additional information, such as a PO box number, if you’re asked for

it. For Brazil, enter your CNPJ number for tax purposes in the format xxxxxxxx/
xxxx-xx. For example, 12345678/0001-18.
• Enter a valid mobile number, so that Oracle can text you a verification code
and click Next:Verify Mobile Number. VOIP or internet-only mobile numbers
are not accepted.
• Your address is validated and displayed with corrections, if any. Confirm your
address if prompted.
Verify Your Mobile Number:
• Enter the SMS code you received on your phone and click Verify Code. If
you already have a verification code, then follow the on-screen instructions to
verify your phone number.
• You can also request another code if you don't receive a verification code
soon.
Payment Information:
• Click Add Credit Card Details. Enter your credit card information. During sign
up, you may see an authorization of $100 USD (or local currency equivalent)
on your payment card account. Authorizations do not represent charges nor
money owed to Oracle. This is a temporary hold on available credit that will be
removed automatically.
• Click Finish.
3. Accept the terms and conditions, and then click Complete Sign-Up to submit your
request for a new Oracle Cloud account.
Your account is created. After the services in your tenancy are provisioned, you'll be
redirected to the login page.
You'll also receive a welcome (Get Started) email with your sign-in credentials.
Next: Sign In to Your Cloud Account

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Get Started with Oracle Cloud Services
After you sign up for an Oracle Cloud Account and log in to Oracle Cloud Console, you
can start using your Oracle Cloud services.

Topics
• Sign In to Your Cloud Account
• Navigate to Your Cloud Services

Sign In to Your Cloud Account

To sign in to your Oracle Cloud Account, you need to know the URL to the sign-in
page and your user name and password.

Topics
• Sign In to Oracle Cloud For the First Time
• Sign In to Your Account From the Oracle Cloud Website
• Switch Between Accounts

Sign In to Oracle Cloud For the First Time

After you sign up for the free Oracle Cloud promotion or sign up for a paid account,
you’ll get a welcome email. The email provides you with your cloud account details
and sign in credentials.
1. Open the welcome email and scroll down to the Access Details section.
2. Note the user name and password, and then click Access your Cloud Services.
3. Enter the user name and temporary password from the welcome email and click
Sign In.
4. You’ll be prompted to change your password the first time you sign in.
You'll be directed to a console depending on how you signed up for Oracle Cloud.
• If you have subscribed to Oracle Cloud Infrastructure and Platform services,
you'll be directed to Infrastructure Console or Infrastructure Classic Console.
If you see Oracle Cloud Infrastructure Classic at the top of the page, then
you are using the Infrastructure Classic Console, otherwise you are using the
Infrastructure Console.
• If you've subscribed to Oracle Cloud Applications, you'll be directed to
Applications Console.
If you're directed to the Infrastructure Classic Console or Applications Console, see
Navigate to Your Cloud Services.

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Sign In to Your Cloud Account

If you're directed to the Infrastructure Console, see Using the Console in Oracle Cloud
Infrastructure documentation. Refer to the Oracle Cloud Infrastructure documentation
for the next steps that you have to perform.

Sign In to Your Account From the Oracle Cloud Website

If you don’t have access to your Welcome email, you can sign in to your Cloud
Account from the Oracle Cloud website.

Before You Begin

To sign in via the Oracle Cloud website, you must have:
• The name of your Cloud Account, if you are signing in to a Cloud Account with
Identity Cloud Service. This is the Cloud Account name you have chosen during
account signup. You’ll find the Cloud Account name in your welcome email.
OR
Your data center and identity domain, if you are signing in to a Traditional Cloud
Account
• The user name and password for your Cloud Account.
If you don’t have this information, then click need help logging in and enter the email
address associated with the Cloud Account. Oracle will send you an email with a
summary of your account information.

Signing In To Your Account

To log in to your account from the Oracle Cloud website:
1. Point your browser to the following URL:
http://oracle.com/
2. Click , and then click Sign in to Cloud.
3. Enter the name of your Cloud Account if you are signing in to a Cloud Account
with Identity Cloud Service.
4. To sign in to a traditional cloud account:
a. Click Sign In using Traditional Cloud Account.
b. Select the data center where your services are located. (Not available on
Oracle Cloud at Customer)
c. Enter your identity domain, and then click Go.
5. Enter your user name and password, and then click Sign In.

Switch Between Accounts

Most Oracle Cloud services are designed to work in your Cloud Account with Identity
Cloud Service.
However, a small list of services still require a Traditional Cloud Account. For these
services, you must switch to the Traditional Cloud Account to manage the users
assigned to administer those services. For a list of the Oracle Cloud Infrastructure
services that require a Traditional Cloud Account, navigate to the My Admin Accounts

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Navigate to Your Cloud Services

page in Infrastructure Classic Console. See Access Traditional Cloud Account

Services.
For more information about types of accounts, see About Oracle Cloud Accounts.
If your subscription is extended to another data region, you must switch to that account
to manage services and users in that region. For signing in to another data region, see
the Welcome email you received when you extended the services to that data region.
Viewing Services in the Other Account
To view the services available in the other account, select the other account from the
Identity Domain drop-down menu. Traditional cloud accounts in the list are indicated
by the suffix (traditional). Extended subscription accounts are suffixed with the data
region name. For example, cloudcm23–APAC.

Note the following when you switch accounts from the drop-down menu:
• The account name at the top of the Applications Console or Infrastructure Classic
Console does not change when you switch accounts. Instead, it always reflects
the name of the cloud account you signed in to initially.
• You cannot create or manage users or instances in the other account when you
switch accounts.
Managing Users and Services in the Other Account
• If you want to create or manage users for the other account, then you must enter
the URL for the account in your browser, and sign in to the account using the
account credentials.
• You can locate the account URL by going to the My Admin Accounts tab on
the Account Management page in Applications Console or Infrastructure Classic
Console.
• When you sign in to the other account, be sure to use the initial password in the
email you received, or the password you created, when you initially signed in to
the account.
.

Navigate to Your Cloud Services

Oracle Cloud web console provides three different dashboards to create instances and
manage your services. To access the different Oracle Cloud offerings, you may need
to switch between the dashboards as required.

Topics
• Discover Infrastructure, Platform, and Database Cloud Services from the Console
• Discover Infrastructure and Platform Cloud Services from the Infrastructure
Classic Console
• Discover Oracle Cloud Applications on Applications Console
• Switch Between the Consoles

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Navigate to Your Cloud Services

Discover Infrastructure and Platform Cloud Services from

Infrastructure Console
All Infrastructure (IaaS) services and platform (PaaS) services are available directly
from the Infrastructure Console.
To discover the services available from the console:
1. Open the navigation menu in the upper left corner.
2. Browse the available services and resources.
For example, open the navigation menu and click Compute to work with the Compute
service and compute instances. To familiarize yourself with the Compute, Networking,
and Block Volume services by following a guided workflow, see Tutorial - Launching
Your First Linux Instance.
To learn more about a specific service, see Navigating to Services in the Oracle Cloud
Infrastructure documentation.

Discover Infrastructure and Platform Cloud Services from the

Infrastructure Classic Console
If you see Infrastructure Classic at the top of the page when you sign in to Oracle
Cloud, then you are using Infrastructure Classic Console and your subscription does
not support access to the Infrastructure Console. Use Infrastructure Classic Console
to create instances of Infrastructure and Platform Cloud Services, and to manage
aspects of your overall Oracle Cloud Account.
You can customize the dashboard by selecting the services that you want to see or
hide on Dashboard.
To customize the dashboard:
1. Open the navigation menu. Under Dashboards, click Infrastructure Classic
Console.

2. In Infrastructure Classic Console, click next to Dashboard.

The Customize Dashboard dialog box appears.
3. Scroll through the list of services to determine which services you want to see on
the Dashboard. The active services that you can access are listed dynamically in
the dialog box. Services that have expired are not listed.
4. For each service you want to see listed on the Dashboard, set the service to
Show.
If you can't see some of the services in your order, either in the Customize Dashboard
dialog box or on the dashboard, check the data region or identity domain you logged
in to. Some services in your subscription may be enabled in other data regions where
they are supported. If this is the case, extend your subscription to those regions to see
your services.

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Navigate to Your Cloud Services

Discover Oracle Cloud Applications on Applications Console

By default, when you first sign in to your new Oracle Cloud Account, no Cloud services
are visible on the Applications Console until you create a service instance. Note that
only services you have access to are shown on the dashboard.
You can override this behavior by customizing the dashboard:
1. Open the navigation menu. Under Dashboards, click Applications Console.

2. In Applications Console, click next to Dashboard.

The Customize Dashboard dialog box appears.
3. In the resulting dialog box, scroll through the list of services to determine which
services you want to see on the Dashboard. The active services that you can
access are listed dynamically in the dialog box. Services that have expired are not
listed.
4. For each service you want to see listed on the Dashboard, set the service to
Show.

Switch Between the Consoles

All Oracle Cloud Infrastructure (IaaS) services are available directly from the
Infrastructure Console.
If your Oracle Cloud account has Oracle Cloud infrastructure service subscriptions,
then you'll have access to either Infrastructure Console or Infrastructure Classic
Console to create your service instances and to manage aspects of your overall
Oracle Cloud Account. Only if you see Infrastructure Classic at the top of the page
when you sign in to Oracle Cloud, then you can use Infrastructure Classic Console as
your subscription does not support access to the Infrastructure Console.
If your Oracle Cloud account has Oracle Cloud Applications subscriptions, then you'll
be using Applications Console to create service instances and manage your services.
If your Oracle Cloud account has both Oracle Cloud infrastructure services and Oracle
Cloud Applications services subscriptions, then you'll have access to Infrastructure
Classic Console or Infrastructure Console as well as the Applications Console.
To access the different Oracle Cloud offerings, you may need to switch between
Infrastructure Console, Infrastructure Classic Console, and Applications Console as
required.

Navigate to Infrastructure Console from Applications Console or Infrastructure

Classic Console
You can navigate to the Infrastructure Console from the Applications Console or
Infrastructure Classic Console in one of the following ways:
• Open the navigation menu in the Applications Console or Infrastructure Classic
Console, under Dashboards click Infrastructure.
• Alternatively, click Infrastructure at the top of the page.

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Navigate to Your Cloud Services

Navigate to Applications Console from Infrastructure Console or Infrastructure

Classic Console
You can navigate to the Applications Console from the Infrastructure Console or
Infrastructure Classic Console in one of the following ways:
• Open the navigation menu in Infrastructure Console or Infrastructure Classic
Console. Under Dashboards, click Applications.
• Alternatively, click Applications at the top of the page.
While switching from the Infrastructure Console to the Applications Console, you
may be required to re-authenticate to access Oracle Cloud Applications. Enter the
credentials that you received when you subscribed to Oracle Cloud Applications.

Navigate to Infrastructure Classic Console from Applications Console

• Open the navigation menu in the Applications Console, under Dashboards click
Infrastructure Classic.
If your subscription is extended to another data region, then you must switch to that
account to manage services and users in that region. For signing in to another data
region, see the Welcome email you received when you extended the services to that
data region.

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Get Started with Oracle Cloud
Infrastructure Services
After you sign up for an Oracle Cloud Account and log in to the Oracle Cloud Console,
you can start using your Oracle Cloud services.

Topics
• Create an Instance of a Service
• Monitor Your Cloud Service Usage
• Next Steps

Create an Instance of a Service

The process to create a service instance depends on whether your subscription
supports access to Infrastructure Console or the Infrastructure Classic Console. If you
see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud,
then you are using Infrastructure Classic Console and your subscription does not
support access to the Infrastructure Console.

Topics
• Create a Service Instance from Infrastructure Console
• Create a Service Instance from Infrastructure Classic Console

Creating a Service Instance from the Infrastructure Console

If your subscription supports access to Infrastructure Console, use the Quick Launch
buttons at the top of the Infrastructure Console to create instances of Oracle Cloud
infrastructure and platform services.
For example, click Create a VM instance Compute to create a Compute instance.
To access additional services, open the navigation menu. For more information, see
Navigating to Services in the Oracle Cloud Infrastructure documentation.

Create a Service Instance from Infrastructure Classic Console

If you see Infrastructure Classic at the top of the page when you sign in to Oracle
Cloud, then you are using Infrastructure Classic Console and your subscription does
not support access to the Infrastructure Console. Create a service intsance, and then
manage your service and its users using the Infrastructure Classic Console.
Note that you can create service instances only if you have at least one of the
following roles:
• Cloud Account Administrator

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Create an Instance of a Service

• Entitlement Administrator
• Service Administrator
• Identity Domain Administrator

Note:
Check for dependent services or entitlements when creating your service
instance. Some services or entitlements may require additional user roles.
Refer to the service-specific documentation for more information.

1. Sign in to the Infrastructure Classic Console.

2. In the Infrastructure Classic Console, click Create Instance.
The Create Instance dialog box has two tabs:
• The Featured Services tab, which lists key services that provide service
instance Quick Starts and guide you through the process of creating a new
instance.
Typically, this tab displays Oracle Autonomous Cloud services. If you don’t
see them, then your cloud account belongs to a data region other than
EMEA or North America. If you want to use and create instances for Oracle
Autonomous Cloud services, then extend your cloud account to either North
America or EMEA data region, which support these services.
• The All services tab, which lists all the services.
3. Locate the service you want to use on either of the tabs.
4. Click Create to create a new instance of the selected service.
Depending on the service, you’ll be presented with a QuickStart wizard to guide
you through the service instance creation process, the service console, or a sign-
in page, where you can sign in to the service console.
If you are presented with a sign-in page, check for the required password in
the Welcome email you received when you first signed up for an Oracle Cloud
Account. For example, many of the Oracle Cloud Infrastructure services, such
as Compute (OCI), require a separate sign-in password, which is listed in the
Welcome email.
If you have existing Oracle Database or Oracle Middleware licenses, then you
can reuse them on Oracle Cloud when creating new instances. This is called
Bring Your Own License (BYOL). For example, when you create instances using
QuickStarts for services such as Oracle Database Cloud Service or Oracle Java
Cloud Service, BYOL licensing is applied by default. If you don’t want to use your
existing license, then follow the prompts on the screen.
5. In the Instance Creation page, provide the details. The Bring Your Own License
check box is selected by default for services using BYOL. If you don’t want to
apply BYOL pricing, clear the check box.
By default, after you create a service instance, the service tile shows up in the
Infrastructure Classic Console. This is because most services are set to Automatic
in the Customize Dashboard dialog box. That means the service will display in the
Dashboard as long as at least one instance of the service has been created.

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Monitor Your Cloud Service Usage

Monitor Your Cloud Service Usage

Oracle Cloud offers advanced monitoring features to keep track of your Cloud Account
usage. In addition, you can quickly get information about your Universal Credits
balance or Oracle Free Credit Promotion balance from Infrastructure Classic Console.

Note:
If you're using the Infrastructure Console, then you can view your service
usage costs from the Account Management page. See Checking Your
Balance and Usage in Oracle Cloud Infrastructure documentation.

The current balance of your Universal Credits (if you are on a paid plan) or your
remaining Free Credit Promotion is always listed prominently on the Infrastructure
Classic Console.
To see additional details about your current usage, click the current value of your
balance to display the Usage page. The Usage page lists the services you are actively
using and shows you the current credits consumed by each service.
For more detailed monitoring of individual services, see Monitoring Service Status and
Utilization in Managing and Monitoring Oracle Cloud.

Next Steps
After you explore the Infrastructure Classic Console, you can get started with any of
the Oracle Cloud Services.
For example, here’s a list of some services and how you can get started with them.

Cloud Service User Assistance Videos and Tutorials

Oracle Application Container Getting Started with Oracle Application Oracle Application Container
Cloud Service Container Cloud Service Cloud Service
Oracle Cloud Infrastructure Getting Started with Oracle Cloud Getting Started with Oracle
Infrastructure Cloud Infrastructure
Oracle Big Data Preparation Getting Started with Oracle Big Data Cloud Oracle Big Data Cloud Service
Cloud Service Service
Oracle Big Data Cloud Getting Started with Oracle Big Data Cloud Getting Started with Oracle Big
Service - Compute Edition Data Cloud Service - Compute
Edition
Oracle Cloud Infrastructure Getting Started with Oracle Cloud Oracle Compute Cloud
Compute Classic Infrastructure Compute Classic Infrastructure Compute Classic
Oracle Cloud Infrastructure Getting Started with Oracle Cloud Getting Started with Oracle
Container Service Classic Infrastructure Container Service Classic Cloud Infrastructure Container
Service Classic
Oracle Content and Experience Getting Started with Oracle Content and Getting Started with Oracle
Cloud Experience Cloud Service Content and Experience Cloud
Service

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Next Steps

Cloud Service User Assistance Videos and Tutorials

Oracle Database Backup Cloud Getting Started with Oracle Database Getting Started with Oracle
Service Backup Cloud Service Database Backup Cloud Service
Oracle Database Cloud Service Getting Started with Oracle Database Cloud Oracle Database Cloud Service
Service
Oracle Database Exadata Getting Started with Oracle Database Getting Started with Oracle
Express Cloud Service Exadata Cloud Service Database Exadata Cloud Service
Oracle Developer Cloud Service Getting Started with Oracle Developer Cloud Oracle Developer Cloud Service
Service
Oracle GoldenGate Cloud Getting Started with Oracle GoldenGate Getting Started with Oracle
Service Cloud Service GoldenGate Cloud Service
Oracle Integration Cloud Service Getting Started with Oracle Integration Cloud Getting Started with Oracle
Service Integration Cloud Service
Oracle Internet of Things Cloud Getting Started with Oracle IoT Cloud Oracle Internet of Things Cloud
Service Service Service
Oracle Java Cloud Service Getting Started with Oracle Java Cloud Getting Started with Oracle Java
Service Cloud Service
Oracle Mobile Cloud Service Get to Know Oracle Mobile Cloud Service Oracle Mobile Cloud Service
Oracle MySQL Cloud Service Getting Started with Oracle MySQL Cloud Getting Started with Oracle
Service MySQL Cloud Service
Oracle Process Cloud Service Getting Started with Oracle Process Cloud Getting Started with Oracle
Service Process Cloud Service
Oracle Cloud Infrastructure Getting Started with Oracle Ravello Cloud None
Ravello Service Service
Oracle Cloud Infrastructure Getting Started with Oracle Storage Cloud Oracle Storage Cloud Service
Object Storage Classic Service
Oracle SOA Cloud Service Getting Started with Oracle SOA Cloud Getting Started with Oracle SOA
Service Cloud Service

See Use the My Home Application for information about accessing specific cloud
service consoles to monitor your service.

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Get Started with Oracle Cloud Applications
After you sign up for an Oracle Cloud Account and log in to the Applications Console,
you can start using your Oracle Cloud services.

Topics
• Workflow to Provision Oracle Cloud Applications
• Order Oracle Cloud Applications
• Activate Your Oracle Cloud Applications Order
• Sign In to Oracle Cloud For the First Time
• Plan Your Environment
• Create an Instance
• Create an Additional Test Environment
• Access Your Service Instance
• Frequently Asked Questions When Getting Started with Oracle Cloud Applications

Workflow to Provision Oracle Cloud Applications

If you've subscribed to Oracle Cloud Applications or you have those entitlements in
your account, then you can provision these services from the Applications Console
dashboard before your users can start using them.
A typical provisioning workflow includes:
1. You purchase Oracle Cloud Applications through Oracle Sales. See Order Oracle
Cloud Applications.
2. The administrator receives welcome email to log in to the Applications Console
dashboard. See Sign In to Oracle Cloud For the First Time.
3. The administrator completes all the tasks in the Service Administrator Action
List. See https://download.oracle.com/tutorials/docs/Service-Administrator-Action-
List.pdf.
4. After logging in, the administrator sees the services on the dashboard. If the
services are not visible on the dashboard, you can customize the dashboard to
view your services. See View Your Services on the Dashboard.
5. A message on the Applications Console dashboard indicates that there are Oracle
Cloud Application environments that need to be provisioned. To provision these
services, see Create an Instance.
6. (Optional.) Create an additional test instance. See Create an Additional Test
Environment.
7. After submitting the provisioning request, you'll receive e-mail notifications when
the production and stage instances of your service are provisioned. Ensure that
you can access these instances. See Access Your Service Instance.

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Order Oracle Cloud Applications

Order Oracle Cloud Applications

You can order Oracle Cloud Applications (Software as a Service) offerings by
contacting Oracle Sales. After your order is processed, you can then activate your
services.
To order a subscription to Oracle Cloud Applications:
1. Go to the Oracle Cloud website and browse the Oracle Cloud Applications.
For example, select Financials from the Applications drop-down menu.
2. Review the features and capabilities of the service.
3. When you’re ready to order, select the Pricing tab.
The website provides some basic pricing information.
4. Click Request Quote to contact Oracle Sales by phone or by live chat session.
Later, after you have worked with Oracle Sales to order the Oracle Cloud Application
best suited to your requirements, you will receive an email, which contains a link you
can use to activate the services you’ve ordered.

Activate Your Oracle Cloud Applications Order

If you are a new Oracle Cloud Applications user, you'll likely receive a Welcome email
after your order is processed.
The Welcome email will provide you with information to sign in to your new account;
after you sign in, you can activate your services by creating a new service instance.
See Create an Instance.
However, there are cases where Oracle configures and creates your Cloud Application
services for you. In those cases, you'll receive a separate email that asks you to
activate your order. If you receive such an email, follow the instructions in the email
to provide some additional required information and activate your Oracle Cloud order.
You'll then receive a follow-up email with the information you need to sign in and start
using your Cloud Applications. See Activate Your Order.
Next step: Sign In to Oracle Cloud For the First Time.

Sign In to Oracle Cloud For the First Time

After you sign up for a paid account, you’ll get a welcome email. The email provides
you with your cloud account details and sign in credentials.
Prerequisites
The welcome email is sent only to the email ID that is provided while ordering
the service. You receive an email with sign-in credentials and unique URLs for the
services that you have ordered. If you have received the welcome email, you are
the primary Service Administrator and Account Administrator for the service. Only you
have received details on how to access the new service. If you cannot fulfill the role
of the Service Administrator or Account Administrator, reassign the role to another
user by creating a new Service Administrator and a new Account Administrator. See
Create a Service Administrator and Adding an Account Administrator in Managing and
Monitoring Oracle Cloud.

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Plan Your Environment

To verify access to your Oracle Cloud Applications:

1. Open the welcome email and scroll down to the Access Details section.
2. Note the user name and password, and then click the application URL.
3. Enter the user name and temporary password from the welcome email, and then
click Sign In.
The temporary password is valid only for 60 days.
4. You’ll be prompted to change your password the first time you sign in.
You're directed to the Applications Console dashboard. You can customize the
dashboard to view your services. See View Your Services on the Dashboard.
Next: Complete all the tasks mentioned in the Service Administrator Action List. See
https://download.oracle.com/tutorials/docs/Service-Administrator-Action-List.pdf.

Plan Your Environment

Before your start creating service instances, decide whether you want to provision all
services on a single Oracle Cloud Applications instance or if you want to provision
each service on a separate Oracle Cloud Applications instance.

Considerations for Production and Stage Environments

When you select a service or services to be provisioned on an Oracle Cloud
Applications instance, a production and a stage environment will be created for you.
Consider the following points while planning your environment.
• If you are provisioning instances for the first time, you'll provision your services
on a new Oracle Cloud Applications instance. The brand new instance provides
application environments with no application data so that you can setup and
configure Oracle Applications afresh. Every new instance that you create will be
a standalone and completely independent to any of your existing instances. The
entitlements that you have selected will be consumed by the new instance and
cannot be transferred to any of your existing instances.
• For provisioning any subsequent subscribed services, you can use an existing
Oracle Cloud Applications instance or create a new one.
What is the impact of choosing an existing Oracle Cloud Applications instance
or creating a new one? When you select an existing Oracle Cloud Applications
instance, you add the entitlements to the existing instance that you select. This
enables additional functionality to the existing instance immediately or after the
next update window depending on the functionality included in the entitlements.
When you create a new Oracle Cloud Applications instance, the new instance will
be completely standalone and independent of any existing instances that you have
already created. A simple example is that data is stored independently for each
instance and data will not be shared between the instances.
Once you submit the request to create an instance, it is an irreversible process. The
entitlements that you have selected will be consumed only by the new or existing
instance that you have specified and the entitlements cannot be transferred to any
other instances.

Considerations for Creating Additional Test Environments

While creating additional test environments take care of the following points:

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Create an Instance

• Create additional test environments only after creating your production and stage
environments.
• The additional test environment is created on a new single Oracle Cloud
Applications instance in the data center where you have created your production
instance. This ensures that the test environments are separate from your
production and stage environments. The additional test instance will be brand
new with no application data so you can setup and configure Oracle Applications
afresh. You can also schedule production-to-test to bring application data from the
production instance to the newly provisioned additional test instance.

Create an Instance
You can provision Oracle Cloud Applications from the Applications Console dashboard
so that your users can start using these services. When you log in to Applications
Console, a message on the dashboard indicates the number of services to be
configured. To configure, you must create instances for each of the Oracle Cloud
Applications in your account. For example, you can create stage and production
instances for Oracle HCM Cloud or Oracle ERP Cloud so that your users can use
these services.
Prerequisites
• Identify if you want to provision your services on a single Oracle Cloud
Applications instance or if you want to provision each service on a separate Oracle
Cloud Applications instance. See Plan Your Environment.
• To complete this task you must have one of the following roles assigned:
– Cloud Account Administrator
– Entitlement Administrator
– Service Administrator
– Identity Domain Administrator
To create an instance:
1. Access the Create Instance wizard in one of the following ways:
• Click the Activate Your Services link in the welcome email that you have
received. This is the email which contains your account credentials.
• Sign in to Applications Console Dashboard, and then open the Create
Instance Wizard.
a. In the Applications Console Dashboard, click Create Instance.
b. Select the entitlement you want to provision. If you have multiple
entitlement types, select any one of them. For example, HCM, CRM, or
ERP.
c. Click Create to create a new instance of the selected service.
The order details are displayed in the Choose Services to Activate page in the
Create Instance wizard.
2. Check the order details. Ensure that you have selected check boxes only for the
service or entitlements that you want to provision, and then click Next.
All the services that are selected on this page will be provisioned together on
a single Oracle Cloud Applications instance, which allows the services to be

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Create an Instance

associated and share resources. If you want your services to be provisioned on

different Oracle Cloud Applications instances, clear the check box for the service
that you want to provision on a separate instance.
3. Verify that you are using the correct cloud account to activate the service
instances in the Cloud Account page, and then click Next.
Services that you create in a cloud account are accessible only to the users and
instances within the account.
4. Add services to a new instance or an existing instance in the Add Services to
page.
• Existing Instance: Select Existing Instance to add services or entitlements
to an existing instance, and then select the name of the existing instance from
the drop-down list.
This option appears only when you have previously provisioned one or more
Oracle Cloud Applications instances.
• New Instance: Select New Instance to create a standalone Oracle Cloud
Applications instance.
This is selected for you by default if you don't have any existing Oracle HCM
Cloud, Oracle ERP Cloud, or Oracle CRM Cloud instances.
5. Click Next. One of the following pages will appear based on your selection in the
Add Services to page.
• If you have selected Existing Instance, the Configure Service on Existing
Instance page appears. Review information on this page. You can't change
any information on this page.
• If you have selected New Instance, the Configure New Instance page
appears. Specify the following information in the Configure New Instance
page:
– Data Center: Select the data center where you want the new instance to
be provisioned.
– Version: Select the version of the new instance that you want to provision.
If you want to create an instance with a version that is not on the list,
contact My Oracle Support or click Live Chat button in the bottom right
side of your screen to chat with an Oracle support personnel. In such a
scenario, you'll not use the create instance wizard to create your instance.
Work with Oracle Support personnel to create an instance based on your
requirements.
– Additional Language packs to add: English is activated by default.
Select the other languages that you want to activate on your instance.
You can also activate additional languages later. Languages that you
select override the languages that you had specified in the sales order.
6. Click Next.
The Review Your Settings page appears.
7. Review all the options that you have specified for the service instances that you
want to create, and then click Complete.
The instance may take a while to be created. As soon as the instances are created,
you will receive an email with your service instance details so that you can start using
your Oracle Cloud Applications.

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Create an Additional Test Environment

Ready and active instances are indicated in green color on the Applications Console
dashboard. Service instances are listed on the service details page. Click the service
name from the Applications Console dashboard to view the details. See Viewing
Service Details in Managing and Monitoring Oracle Cloud.

Create an Additional Test Environment

After provisioning production and stage instances, you can provision additional test
instances for the services you have ordered. The test environment is created as a
copy of the production environment. By default, your additional test environment is
created in the data center that hosts your production environment. It is not provisioned
on the Oracle Cloud Applications instance that hosts your production environment, but
it is provisioned as a separate Oracle Cloud Applications instance.
To create an additional test environment:
1. Sign in to Applications Console.
2. In the Applications Console Dashboard, click Create Instance.
3. In the Test Environment tile, click Create to create a new instance of the selected
service.
The order details are displayed in the Choose Services to Activate page.
4. Check the order details. Ensure that you have selected check box only for the test
environment that you want to provision, and then click Next.
The Cloud Account page appears.
5. Verify that you are using the correct cloud account to activate the service
instances, and then click Next.
Services that you create in a cloud account are accessible only to the users and
instances within the account.
6. Specify the following information in the Additional Test Environment page, and
then click Next.
• Production Instance: Select the production instance for which you want to
create a test environment.
• ATE Release Version: Select the release version for the test environment. If
options are not available in the drop-down list, the test environment is created
with the same version as the production environment.
7. On the Review Your Settings page, review all the options that you have specified
for the test environment that you want to create.
8. Click Complete.
The instance may take a while to be created. As soon as the instance is created, you
will receive an email with your service instance details so that you can start using your
Oracle Cloud Applications.
Ready and active instances are indicated in green color on the Applications Console
dashboard. Service instances are listed on the service details page. Click the service
name from the Applications Console dashboard to view the details. See Viewing
Service Details in Managing and Monitoring Oracle Cloud.

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Access Your Service Instance

Access Your Service Instance

As soon as the instances are created, you will receive an email with your service
instance details so that you can start using your Oracle Cloud services. A production
and stage environment is created if you are creating an instance of Oracle Sales
Cloud, Oracle HCM Cloud, or Oracle ERP Cloud. You'll receive two separate activation
emails: one for the stage environment and another for the production environment. If
you are creating a test instance, you'll receive a single activation email as only a single
instance is created for test environments.
To verify access your service instance:
1. Open the email and scroll down to the Service Instance Access Details section.
2. Note down the username and password, and then click Access Your New
Service.
3. Enter the user name and temporary password from the email, and then click Sign
In.
The temporary password is valid only for 60 days.
4. You’ll be prompted to change your password the first time you sign in. Enter a new
password based on the password policy specified on the web console.
5. As the primary administrator, your next step is to create additional users and
assign those users specific roles and responsibilities within your Cloud Account.
See Add Users, Assign Policies and Roles.

Frequently Asked Questions When Getting Started with

Oracle Cloud Applications
This section provides answers to frequently asked questions about getting started with
Oracle Cloud Applications.
Topics
• Notification FAQs
• Oracle Cloud Account FAQs
• User Credentials FAQs
• Instance Configuration FAQs

Notification FAQs
I have received an email notification with the subject Welcome to Oracle Cloud!
Activate your services. What does this mean?
You have received an email notification with details about the Oracle Cloud
Applications that you have ordered. This email contains a link that you can use to
activate the services you’ve ordered. See Sign In to Oracle Cloud For the First Time.

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Frequently Asked Questions When Getting Started with Oracle Cloud Applications

Why am I getting this notification? What should I do with it?

You have received this email notification as you have placed an order for Oracle Cloud
Applications. To provision these services, you must create instances for each service
in your order. The notification email contains a link that you can use to activate the
services. See Sign In to Oracle Cloud For the First Time.

What does the information in the notification mean?

The email notification contains details about the Oracle Cloud Applications that you
have ordered. It also contains a link that you can use to activate the services you’ve
ordered. See Sign In to Oracle Cloud For the First Time.

I am not the right recipient of the notification. What should I do?

The welcome email is sent only to the email ID that is provided while ordering
the service. If you have received the welcome email, you are the primary Service
Administrator and Account Administrator for the service. Only you have received
details on how to access the new service. If you cannot fulfill the role of the Service
Administrator or Account Administrator, reassign the role to another user by creating a
new Service Administrator and a new Account Administrator. See Create a Service
Administrator and Adding an Account Administrator in Managing and Monitoring
Oracle Cloud.

Oracle Cloud Account FAQs

My organization has an existing Oracle Cloud account. Can I use the existing
account to configure my Oracle Cloud Applications?
Contact My Oracle Support to raise a service request.

My organization has an existing Oracle Cloud account, but I want to use a

different Oracle Cloud account to set up my Oracle Cloud Applications.
Contact My Oracle Support to raise a service request.

User Credentials FAQs

When I clicked on the activation link that is provided in the notification email
from Oracle, it takes me to a login page. How do I log in? What user name and
password should I provide?
The user name and temporary password is available in the welcome email notification
that you have received from Oracle. If you have not received the welcome notification
email, contact My Oracle Support.

I cannot log in using the temporary password provided in the notification email.
What is wrong?
When you log in to your Oracle account for the first time, you are prompted to reset
your account password. If you don't remember your password, you can reset it. See
Resetting Your Password in Managing and Monitoring Oracle Cloud.

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Frequently Asked Questions When Getting Started with Oracle Cloud Applications

I have changed the temporary password, but I forgot it. What should I do?
If you don't remember your password, you can reset it. See Resetting Your Password
in Managing and Monitoring Oracle Cloud.

We placed an order for an Oracle Applications Product along with Oracle Cloud
Applications services, such as Oracle ERP Cloud and Oracle HCM Cloud. Why
can't I see all these services in my cloud account?
Oracle will set up an instance of the Oracle Applications product that you have
ordered. Once the instance is set up, you'll receive an email notification with details
about the instance availability. For Oracle Cloud Applications services, such as Oracle
ERP Cloud, Oracle CRM Cloud, and Oracle HCM Cloud, you must activate your
service and configure your instance. See Sign In to Oracle Cloud For the First Time.

Instance Configuration FAQs

Why can I not see the release version of the Oracle Cloud Applications that I
want at the time of configuration?
By default, Oracle provisions your instance using the latest version. If you want to
create an instance with any other version, contact My Oracle Support or click the Live
Chat button in the upper right side of your screen to chat with an Oracle support
personnel. In such a scenario, you'll not use the create instance wizard to create your
instance. You'll work with Oracle Support personnel to create an instance based on
your requirements.

Why can I not seeing the data center that I want?

The Data Center drop-down list in the Configure New Instance screen of the create
instance wizard displays only those data centers where you can provision Oracle
Cloud Applications instances. If a data center is not listed, it indicates that the data
center either does not support Oracle Cloud Applications or some of the services that
you have purchased are not available in that data center.

Why can't I name my Oracle Cloud Applications instance during the

provisioning process?
While provisioning the service, Oracle automatically creates instances with a name
that is globally unique.

I have completed configuring and creating the instance, but I missed selecting
specific language packs while configuring the instance. How do I enable specific
language packs on my instance?
Raise a service request on My Oracle Support.

I am adding new services to my existing instance, but I can't activate additional

language packs. How can I add new language packs to my instance?
Raise a service request on My Oracle Support.

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Frequently Asked Questions When Getting Started with Oracle Cloud Applications

While configuring the Oracle Cloud Applications instance, I am unable to

determine if I should create a new instance or use an existing instance. How
can I determine this?
See Plan Your Environment.

Can I get an instance with a specific size?

Oracle automatically determines the size of the instance based on your subscribed
services. If you want the size of your instance to be increased, create a service
request on My Oracle Support and specify the instance details and the required size.

How do I know my patching schedule?

After provisioning your instances, you can determine the patching schedule for your
instances. See Scheduling Maintenance and Service Requests in Managing and
Monitoring Oracle Cloud.

Why am I not able to select a data center while creating an additional test
environment?
By default, your additional test environment is created in the data center that hosts
your production environment.

Why can't I select the release version while creating an additional test
environment?
By default, your additional test environment is created with the version of the selected
production environment.

Why can't I select language packs while creating an additional test

environment?
By default, your additional test environment is created with the same language packs
as your selected production environment.

I have subscribed for multiple additional test environments. Do I have to

configure each one individually?
Yes. You have to configure each additional test environment individually even if the
configuration is same for all these instances.

I have completed configuring the instances, but the instance is not setup yet.
Where do I see estimated completion time?
Your instance will be set up within 48 hours from the time you submit the request.
Once the instance is created, you'll receive an email with credentials to access the
instance. If you do not receive the email, contact My Oracle Support.

Where do I add additional users to my configured instance?

After creating and configuring your instances, your next step as the primary
administrator, is to create additional users and assign those users specific roles and
responsibilities within your Cloud Account. See Add Users, Assign Policies and Roles.

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I received a notification with the subject line: your service has been terminated.
Is this a mistake?
Raise a service request on My Oracle Support.

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Add Users, Assign Policies and Roles
After you sign in to your Oracle Cloud Account, one of your first tasks is to create
additional account users. For example, you can create a user for each member of your
team. Each team member can then sign in to the account with their own credentials.
You can also assign each user to specific user groups, and apply specific security
policies or roles to each group.
If the users you create will be using the services available from the Infrastructure
Console, then you can use the Infrastructure Console to create your additional users.
However, if the new users will be managing Platform Cloud Services available from the
Infrastructure Classic Console, then you'll use the Users page in Infrastructure Classic
Console to create and manage those users.
If the new users will be managing Oracle Cloud Applications available from the
Applications Console, then you'll use the Users page in Applications Console to create
and manage those users.

About Adding Users from the Infrastructure Console

You can add additional users from the Infrastructure Console. The users you add in
the Console can be assigned to groups with policies that allow them to manage the
services and account management features available from the Infrastructure Console.
If your team will be using infrastructure services, such as Compute, Block Storage,
Networking services, or if they will be using the database services available from
theInfrastructure Console, you can create users from the Infrastructure Console. For
more information, see Adding Users in Oracle Cloud Infrastructure documentation.
If your team will be using services available from the Infrastructure Classic Console,
then you can federate each user with Oracle Identify Cloud Service. Federated users
can perform additional account management tasks and can be assigned service-
specific roles.

Add Users to a Cloud Account with Identity Cloud Service

If the new users will be using and managing Platform Cloud Services from the
Infrastructure Classic Console, then you must create and manage users from
Infrastructure Classic Console.
If the new users will be managing Oracle Cloud Applications available from the
Applications Console, then you'll use Applications Console to create and manage
those users.
If the new users will be managing Oracle Cloud Infrastructure services from the
Infrastructure Console, then you'll use Infrastructure Console to create and manage
those users.

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Topics
• About the Users Page in a Cloud Account with Identity Cloud Service
• Learn About Cloud Account Roles
• View Your Cloud Account Roles
• Create Users and Assign Roles
• About User Groups
• Create and Assign a Custom Role
• Import a Batch of Users into a Cloud Account with Identity Cloud Service

About the Users Page in a Cloud Account with Identity Cloud Service
The Users page in Infrastructure Classic Console or Applications Console provides a
subset of features available from the Identity Cloud Service. The features available on
the Users page include the typical user management tasks you need to perform as an
Oracle Cloud Account administrator.
For example, you can perform the following tasks from the Users page in
Infrastructure Classic Console or Applications Console:
• Create a new Cloud Account user
• Assign Cloud Account roles to a user
• Change your password
• Modify or remove user accounts
For more advanced tasks, click Identity Console to access the complete set of Oracle
Identity Cloud Service features. See Managing Oracle Identity Cloud Service Users in
Administering Oracle Identity Cloud Service.

Learn About Cloud Account Roles

An Oracle Cloud account has roles assigned to it. The role assigned to a user’s
account determines the privileges a user has, and these privileges let a user do things
like purchase an Oracle Cloud service, manage Oracle Cloud services, or manage the
accounts of the users who can access a service. A user can have more than one role.
This table describes some of the Oracle Cloud administrator roles.

User Role Privileges

Buyer Administrator A buyer administrator controls the buying process, and can:
• Make purchases on behalf of a company or an organization.
• Designate who the initial account administrator is for the Oracle
Cloud service. When a subscription to an Oracle Cloud service is
purchased, the buyer or another person must be designated as
the account administrator.
• Change (upsize or update) a paid subscription to an Oracle Cloud
service.
• Terminate a paid subscription to an Oracle Cloud service.

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User Role Privileges

Purchase Entitlement A purchase entitlement administrator can manage purchases in Oracle
Buyer Administrator Store.
Cloud Account An account administrator monitors and manages services of one or
Administrator/ Account more cloud accounts. The account administrator can also create users,
Administrator provide access to, and upgrade or terminate subscriptions. An account
administrator signs in to My Account in Oracle Cloud in order to
manage services that belong to a traditional cloud account or an
identity domain.
Each solution requires different combination of roles, so an account
administrator assign s roles to service administrator depending on the
services needed by each solution.
Purchase Entitlement A purchase entitlement account administrator has similar privileges as
Account Administrator the service administrator and can create new cloud accounts, or use
an existing account to provision purchases in that account.
Business A business administrator can only view and monitor the account usage
Administrator from the Account Management page in Infrastructure Classic Console
or Applications Console. They have read-only access to Infrastructure
Classic Console or Applications Console and can change their
password from the My Profile page. However, they won’t have access
to other tabs in the Account Management page nor can they perform
other operations such as creating instances, alerts, or users.
Typically, a cloud account administrator will also have this role, but not
vice versa.
This role is useful when you want a person to actively monitor your
account usage and provide periodic reports.
Identity domain Identity domain administrators can perform all the administrative
administrator functions related to Oracle Cloud services within an identity domain
or a cloud account, and can create or manage users. They can:
• Create user accounts and roles within a given identity domain,
independent of any service.
• Assign one or more roles (privileges) to a user. Can assign the
identity domain administrator role to other users.
• Manage roles assigned to a user.
• Create custom roles.
• Reset user passwords.
• Set up secure SFTP user accounts for Oracle Cloud services
Service Administrator Service administrator manage or use specific Cloud Services within
the cloud account. A service administrator has access to both services
and instances. For example, if you’re assigned the Database Cloud
Service administrator role, then you can create and manage Oracle
Database service instances in Oracle Cloud. See About Service
Administrator Roles.
• Service-specific administrator roles vary from one Oracle Cloud
service to another, but they typically include at least one
administrator role and has access for everything about the
assigned service.
• Instance administrator role is assigned to manage specific
instances of the assigned service.

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User Role Privileges

Non-administrator In addition to the predefined roles, Oracle Cloud automatically creates
(user) several user accounts such as service-specific user or developer
roles, and assigns the appropriate role to the user. The user
accounts created depends on the type of Oracle Cloud service being
provisioned. All names for predefined roles related to a specific service
are typically prefixed by the name and type of service.
A user works with one or more Oracle Cloud services. A user is
assigned service and application roles. These roles let a user access
the Oracle Cloud service instances within an identity domain.As a
non-administrative user, you use the Infrastructure Classic Console or
Applications Console application to manage your password. You can
access only the My Profile page.

View Your Cloud Account Roles

If you’re not sure of all the roles that are assigned to you by your cloud account
administrator and want to find out, then sign in to Infrastructure Classic Console or
Applications Console to view a list of all your roles.
To view your roles:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. In the Users list page, select your name from the list of users or search for your
name.
4. Click the Roles tab.
All the roles that are assigned to you are displayed here below the individual
services. They are read-only. You can add other administrator or user roles to
yourself but you can’t delete the ones that you already have.
To check service-specific roles, navigate to the service details page (Overview tab)
from the Infrastructure Classic Console or Applications Console and hover over the
small icons at the top. The icons indicate whether you’re an account administrator or a
service administrator or both, for the selected service.

Create Users and Assign Roles

If you’re a cloud account administrator or an identity domain administrator, then you
can create user accounts.
Typically, the following types of users are required to manage Oracle Cloud services:
• Cloud Account Administrator
• Identity Domain Administrator

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• Service Administrator
• Business Administrator
• Non-adminsitstor or a user

Create a Cloud Account Administrator

Large enterprises require multiple Cloud Account Administrators to manage their
accounts, subscriptions, services, and users. You, as a buyer or a cloud account
administrator, can create other users and make them Cloud Account Administrators.
With your buyer or cloud account administrator privileges, create a Cloud Account
Administrator.
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click Add.
4. On the Add User page, enter this information:
• The first name and last name of the user.
• Their email address, alternate email address, and mobile phone number. Note
that the email address and alternate email address must be different.
• Their work information such as their title and work phone number.
5. Click Next.
6. On the Add User-Service Access page, click Add My Roles. Since you’ve the
Cloud Account Administrator privileges, assigning your roles makes the user a
Cloud Account Administrator. However, if you've other roles too, then they are also
assigned to the new user.
7. Click Finish.
The user is added and receives an email to activate their account.

Create an Identity Domain Administrator

Identity domain administrators can perform all the administrative functions related to
Oracle Cloud services within an identity domain or a cloud account. They can create
and manage users and services.
With your buyer or cloud account administrator privileges, create an Identity Domain
Administrator.
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic

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at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click Add.
4. On the Add User page, enter this information:
• The first name and last name of the user.
• Their email address, alternate email address, and mobile phone number. Note
that the email address and alternate email address must be different.
• Their work information such as their title and work phone number.
5. Click Next.
6. To assign the Identity Domain Administrator role to the user, click the text box
under Identity Cloud and select this role.
7. Click Finish.
The user is added and receives an email to activate their account. They can then
create and manage users in the cloud account.

Create a Service Administrator

Service administrators manage and monitor specific services in a cloud account. You
can assign all the available administration roles or specific service administration roles
to the user.
By default, the Add User-Service Access page displays all services in the cloud
account. If you want to assign roles for a specific service, then you can filter the
list by using the Filter by Service box. You can also opt to display only services, only
instances, or both, by using the Show filter.
For example, to assign roles specifically for the Oracle Cloud Infrastructure Compute
Classic instance, select Compute Classic from the Filter by Service list, and then
select Only Instances from the Show filter.

Note:
Only those services or applications that have associated roles are displayed
in the Add User-Service Access page. See About Service Administrator
Roles.

With your buyer or cloud account administrator privileges, create a service

administrator.
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.

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2. Open the navigation menu. Under Account Management, click Users.

The User Management page appears.
3. Click Add.
4. On the Add User page, enter this information:
• The first name and last name of the user.
• Their email address, alternate email address, and mobile phone number. Note
that the email address and alternate email address must be different.
• Their work information such as their title and work phone number.
5. Click Next.
6. On the Add User-Service Access page, click Add Admin Roles. This will assign
all the available administrator roles such as Service Administrator, Application
Administrator, Identity Domain Administrator, or Entitlement Administrator, to the
user.
7. To assign service-specific administrator roles, click the text boxes below each
required service and then select the required roles. Or, use the filter to display
services that you require. For example, to assign an OCI Administrator role, filter
the service list for Compute, click the text box under Compute and select the
OCI_Administrator role.
8. Click Finish.
The user is added and receives an email to activate their account.

Create a Business Administrator

Business administrators monitor the account usage and download reports. They
access Infrastructure Classic Console or Applications Console in read-only mode and
can only view and monitor the account usage from the Account Management page in
Infrastructure Classic Console or Applications Console.
With your buyer or cloud account administrator privileges, create a Business
Administrator.
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click Add.
4. On the Add User page, enter this information:
• The first name and last name of the user.
• Their email address, alternate email address, and mobile phone number. Note
that the email address and alternate email address must be different.
• Their work information such as their title and work phone number.

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5. Click Next.
6. To assign the Business Administrator role, click the text box under Cloud Account
and select this role. By default, a Cloud Account Administrator will also have the
Business Administrator role. If you assign only the Business Administrator role to
the user, then they will have read-only access to Infrastructure Classic Console or
Applications Console, but can monitor the account usage and download reports.
7. Click Finish.
The user is added and receives an email to activate their account.

Create a Non-Administrator
Oracle Cloud automatically creates several user roles such as service-specific user or
developer, which are non-administrator roles. These roles let a user access the Oracle
Cloud service instances within an identity domain or account. Non-administrators (end
users) use the Infrastructure Classic Console or Applications Console to manage their
password.
Note that not all cloud services have associated user roles. For those that do, you
can use the Add User-Service Access page to assign those roles. Refer to the service-
specific documentation for information on assigning these roles to a user.
By default, the Add User-Service Access page displays all services in the cloud
account. If you want to assign roles for a specific service, then you can filter the
list by using the Filter by Service box. You can also opt to display only services, only
instances, or both, by using the Show filter.
With your buyer cloud account administrator privileges, create a non-administrator.
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click Add.
4. On the Add User page, enter this information:
• The first name and last name of the user.
• Their email address, alternate email address, and mobile phone number. Note
that the email address and alternate email address must be different.
• Their work information such as their title and work phone number.
5. Click Next.
6. To assign all the available non-administrative roles to the user, click Add User
Roles.
7. To assign specific user roles, filter the service list. Click the text box
below the required service and select the required user roles. For example,
APICSAUTO_ENTITLEMENT_MONITOR, which lets the user monitor API
Platform service instances.

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8. Click Finish.
The user is added and receives an email to activate their account.

About User Groups

If you are using an Oracle Cloud Account with Identity Cloud Service, then you
can create groups and add users to the groups in Infrastructure Classic Console or
Applications Console.

Topics
• Create a User Group
• Add Users To a Group from Groups Page
• Add Users To a Group from Users Page
• Assign Roles to Users in a Group
• Remove a User Group

Create a User Group

If you’re a Cloud Account administrator or an Identity Domain Administrator, you can
create groups from the Users tab in Infrastructure Classic Console or Applications
Console. Groups help you in segregating users meaningfully, leading to an efficient
user management.
To create a user group:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click the Groups tab.
4. In the Groups list page, click Add.
5. Provide a name and description to your group.
6. Click Add.
The user group is created and you can now add users to the newly created group.
To learn more about user management, see Managing Oracle Identity Cloud Service
Users in Administering Oracle Identity Cloud Service.

Add Users To a Group from Groups Page

After you create a group in Infrastructure Classic Console or Applications Console, you
can add users to it either from the Groups page or the Users page.
To add users to a group from the Groups page:

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1. Sign in to Applications Console or Infrastructure Classic Console.

Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click the Groups tab.
4. In the Groups list page, click the name of the group.

Or, from the Action menu, click Edit.

5. In the Group Details page, select the Users tab.
6. Click Add to Group.
7. In the Add to Group dialog box, select the users to add to the group.
8. Click Add.
The selected users are added to the group. You can now batch assign roles to all the
users in the group, if required. Click the Roles tab to batch assign roles.
To learn more about user management, see Managing Oracle Identity Cloud Service
Users in Administering Oracle Identity Cloud Service.

Add Users To a Group from Users Page

This section tells how you can add users to a group from the Users list page.
To add users to a group from the Users list page:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. In the Users list page, select the users you want to add to a group.

4. From the Action menu next to the Add button, click Add to Group.
Or, if you want to add the selected users to a new group, click Create New Group

from the Action menu and then add the users. This menu is disabled until you
select users.
5. In the Add to Group dialog box, select a group to add the users to.
6. Click Add.

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The selected users are added to the group. You can now batch assign roles to all the
users in the group, if required.
To learn more about user management, see Managing Oracle Identity Cloud Service
Users in Administering Oracle Identity Cloud Service.

Assign Roles to Users in a Group

After you create groups and add users to groups, you can assign roles and provide
access to services and instances to all the members of the group at once.
Note that this action assigns the selected roles to all the users in the group in a batch.
You can’t assign roles individually if you select the group role assignment.
To assign roles to a user group:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click the Groups tab.
4. In the Groups list page, select the group for which you want to assign roles.
5. Select the Roles tab.
6. In the Roles page, use the Filter by Service to search for specific services, if
required.
7. If you want to provide access to all the available services, leave the default
selection of All Services in the filter unchanged. The roles you select will be
applied to your selection here.
8. Select Services, Instances, or both as required, from the Show drop-down list.
Or, leave the default selection unchanged to provide access to both services and
instances. The roles you select will be applied to your selection here.
9. To assign administrative roles to the users in the group, click Add Admin Roles.
These roles will be applied to your selections above. Note that Cloud Account
roles are hidden, as they cannot be assigned to a group.
10. To assign user roles to the users in the group, click Add User Roles. These roles
will be applied to your selections above.
11. Click < to return to the Groups page.

All the users in the selected group are assigned the specified roles.
To learn more about user management, see Managing Oracle Identity Cloud Service
Users in Administering Oracle Identity Cloud Service.

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Remove a User Group

You can remove groups from the Users page in Infrastructure Classic Console or
Applications Console.
To add users to a group:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click the Groups tab.
4. In the Groups list page, locate the group you want to delete.

5. From the Action menu, click Remove.

6. When prompted, click Remove to confirm the removal.
The selected group is deleted.
To learn more about user management, see Managing Oracle Identity Cloud Service
Users in Administering Oracle Identity Cloud Service.

Create and Assign a Custom Role

You may need to assign custom roles to some users (application developers) so
that they can secure applications, or run APIs to monitor or manage specific cloud
services. For example, to monitor cloud services using the REST API, a user must
have the Monitoring_ApiAcces custom role.

These custom roles are not predefined unlike the other Oracle Cloud user roles,
and hence must be created in Infrastructure Classic Console or Applications Console
before assignment. You can create custom roles only if you’re a cloud account
administrator or an identity domain administrator.
If you’re using the Cloud Account with Identity Cloud Service to create a custom role,
you must first create a user group with the name of the custom role, and then assign
users to the group.
To create a custom role and assign to users:
1. Create a user group with the custom role name.
a. Sign in to Applications Console or Infrastructure Classic Console. Sign
in to Infrastructure Classic Console if you want to access Oracle Cloud
infrastructure and platform services. If you see Infrastructure Classic at the
top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access
to the Infrastructure Console.

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b. Open the navigation menu. Under Account Management, click Users. The
User Management page appears.
c. Click the Groups tab.
d. Click Add. The Add Group dialog box opens.
e. Provide the name of your custom role. For example, Monitoring_ApiAcces or
DBAAS_Notification_User.
f. Click Add.
The user group with the custom role name is created and you can view it in the
Groups page.
2. Add users to the new group that you created.
a. In the Groups list page, select the group that you created. For example,
Monitoring_ApiAcces.
b. Click Users and then click Add to Group.
c. From the Add To Group dialog box, select users to add to the group.
d. Click Add.
Selected users are added to the group and are assigned the custom role.

Import a Batch of Users into a Cloud Account with Identity Cloud

Service
If you are an identity domain administrator , you can batch import user accounts using
a comma-separated values (CSV) file.
Before importing user accounts, you must first create a CSV file that is properly
formatted for the import process. The CSV file is a simple text file in a tabular format
(rows and columns). The first row in the file, which defines the columns (fields) in your
table, must have these exact column headings such as First Name, Last Name, Work
Email, and User ID.
To import user accounts:
1. Create a CSV file using any standard spreadsheet application. For each user
account, create a new row (line) and enter data into each column (field). Each row
equals one record.
2. Save your file in a CSV format.
3. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
4. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
5. On the Users tab, click Identity Console.

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You’ll be redirected to the IDCS User Management console, with the Users tab in
focus.
6. Click Import.
7. In the Import Users dialog box, click Browse to locate and select the CSV file that
contains the user accounts to import. You can also download a sample CSV file for
your reference and use.
8. Click Import.
• If the import job can be processed immediately, a dialog box appears with the Job
ID link. You can review the details by clicking the link.
• If the job can’t be processed immediately, a Schedule ID is provided. Use the
Schedule ID to search for the job in the Jobs page. The job appears in this page
after the import process is complete.
See Importing user Accounts in Administering Oracle Identity Cloud Service.

Add Users to a Traditional Cloud Account

Oracle Traditional Cloud Accounts are those that use traditional Identity and Access
Management software to manage users and security, as opposed to Cloud Accounts
with IDCS, which use Oracle Identity Cloud Service for these tasks.
For more information, see About Oracle Cloud Accounts.

Topics
• About the Users Page in a Traditional Cloud Account
• Create a Traditional Cloud Account User
• Assign a Simple Role
• Assign Advanced Roles
• Assign One Role to Many Users
• Import a Batch of User Accounts

About the Users Page in a Traditional Cloud Account

As an identity domain administrator, you use options on the Users page in
Infrastructure Classic Console or Applications Console to manage users and their
roles for specific Oracle Cloud applications and services.
This topic describes how to use the Users page in a Traditional Cloud Account. See
About Oracle Cloud Accounts.

Topics:
• Overview of the Users Page
• Tasks That You Can Perform from the Users Page

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Overview of the Users Page

As an identity domain administrator, you use options on the Users page in
Infrastructure Classic Console and Applications Console to manage users and their
roles for Oracle Cloud applications and services.
The system stores the user accounts in an identity management repository that’s
dedicated to your enterprise. An identity domain administrator must manage these
user accounts.
From the Users page, you can:
• Add users and assign roles
• Manage users who can access the service
• Manage SFTP predefined user accounts
• Change or reset passwords, and manage password challenge questions

Note:
The options on the Users page may vary depending on the selected
service. For information about specific services, see the service-specific
documentation.

Tasks That You Can Perform from the Users Page

The following table briefly describes each tab on the Users page in Infrastructure
Classic Console and Applications Console.

Tab on Users Page Description

Users Add user accounts, import a batch of user accounts, assign roles
to users, modify user accounts, reset passwords, and remove user
accounts.
SFTP Users Set passwords for the secure FTP (SFTP) user accounts.
Roles View a list of all the predefined roles created by Oracle Cloud and link
to a list of users assigned the role you select.
Custom Roles View, add, and remove roles that you created for customized access to
your Oracle Cloud services.
Identity Self Service View your user information, change your password, and change your
password challenge questions.
Contacts Add, modify, or delete contacts who would receive service notification
emails about planned maintenance, service outages, and so on. This
tab is available only if the user is a service administrator. Identity
Domain administrators (who are not service administrators) will not be
able to see this tab.
My Profile View your user information, change your password, and change your
password challenge questions.

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Create a Traditional Cloud Account User

Only identity domain administrators can create user accounts, and they can create
user accounts only in the identity domains that they’re assigned to manage.
To create a user account:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
Ensure that you specify the identity domain where you want to create the user.
2. Open the navigation menu. Under Account Management, click Users.
The User Management page appears.
3. Click the Users tab, and then click Add.
4. In the Add User dialog box, enter:
• The user's first name and last name.
• A valid business email address. The email address can’t be longer than 71
characters.
• You can use an email address as the user’s user name. A user name is
unique to each user. Users must enter their user names when they sign in to
Oracle Cloud.
If you select the Use email as user name check box, then the system
automatically uses the user’s email address as the user name unless that
user name is in use or was previously used in the current domain.
If you don't select the Use email as user name check box, then you must
enter a unique user name for the user. The User Name field accepts spaces
between characters, but it doesn’t allow special characters such as these ! # $
%'*+/=?^`{|}~&.
• The email address of the user’s manager. If you enter the same email address
for both the user and the manager, then you’ll get an error message.
After the user account is created, Oracle Cloud sends an email notifying the user that
an account was created.

Assign a Simple Role

After you enter the basic information about the user, you can assign one or more roles
to this user. Roles control access to applications, resources, and services.
Assign basic roles to the user, such as the Identity Domain Administrator role, or the
service-specific user or administrator roles:
• To assign the Identity Domain Administrator role, select the Identity Domain
Administrator check box.
• To assign service-specific roles, select a service from the Service list.

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To assign the service instance administrator role, select an instance from the
Instance list before selecting a role. You can select one or more instances.
Purged or canceled instances aren’t displayed in the list.
• If your account has service entitlements, then select Entitlement Administrator.
An entitlement administrator can create or delete service instances.
• If you purchased one or more metered service categories, then assign the
Bucket Entitlement Administrator role to the user. This role is enabled only if
you purchased metered services. Select the service, and then select Bucket
Entitlement Administrator.
After the user account is created, Oracle Cloud sends an email notifying the user that
an account was created. The email includes the user’s sign-in credentials:
• The user's user name.
• A temporary password. Users must change their temporary password when they
sign in for the first time.
• The name of the identity domain and data region.
Identity domain administrators and service administrators can modify an existing user
account and change the roles assigned to a user.
If a user forgets a password, then an identity domain administrator can reset it.

Assign Advanced Roles

Use this section to assign multiple administrative or user roles to the user.
Expand this section to add advanced roles to the user. Roles are instance-specific.
Some services, such as Oracle Human Capital Management Cloud (HCM) Service,
have two instances: one instance for testing and one instance for production. To allow
a user to access both the test instance and the production instance, assign a role that
belongs to each instance.
You can select one or more roles, and then use the left and right arrows to move
the roles back and forth between the Available Roles column and the Selected Roles
column.

Note:
Simple and advanced role selections are mutually exclusive; you can’t switch
between them. Use one or the other for role assignments.

To assign the roles:

1. To assign a single role, select the role and click the right arrow button.
2. To assign consecutive roles, use the Shift key to select the roles, and then click
the right arrow button.
3. To assign non-consecutive roles, use the Ctrl key to select the roles, and then
click the right arrow button.
4. To assign all available roles to the user, click >>.
5. Click Add.

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Oracle Cloud sends an email notifying the user that an account was created. The
email includes the following sign-in credentials:
• The user's sign-in name.
• A temporary password. Users are forced to change their temporary password
when they sign in the first time.
• The name of the identity domain.

Assign One Role to Many Users

Oracle Cloud lets you assign one role to many users.

Topics
• Task 1: Verify the User Accounts Exist
• Task 2: Create or Edit a CSV File to Assign a Role to Many Users
• Task 3: Assign the Role in a Batch

Task 1: Verify the User Accounts Exist

Before you can assign a role to a group of user accounts, the user accounts must
exist. See Create a Traditional Cloud Account User or Import a Batch of User
Accounts.

Task 2: Create or Edit a CSV File to Assign a Role to Many Users

You can create a comma-separated values (CSV) file that contains user information
and then upload the CSV file to assign a role to all the users identified in the file.
To assign one role to many users, the CSV file needs to list only the email address for
the appropriate users. The first row (line) in the file must be Email. This is the column
heading. Each subsequent row specifies the email address for one user. For example:

To create a CSV file, you can use a standard spreadsheet application, such as
Microsoft Excel or Google Spreadsheet, or you can use a text editor, such as Notepad
or TextPad. You must be sure to save the file in a valid CSV format.
Spreadsheet applications make it easy to create, edit, and save CSV files. You can
use standard features to add and delete rows of data, edit individual fields, search for
records, or sort the list.
The CSV file must meet the following requirements:
• Must be ANSI or UTF-8 encoded

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• Must not be larger than 256 KB (maximum file size)

• Must include one column with this exact heading: Email
• Doesn’t use a comma when there is only one value
If you already created a CSV file to import user accounts, then edit the CSV file to
include only those users to which you want to assign a role.
• You can select one role to assign to all the users listed in the CSV file and then
you can repeat the process to assign additional roles to the group of users.
• You can create as many CSV files as needed to assign roles to your users.

Task 3: Assign the Role in a Batch

To assign one role to all the users listed in a CSV file:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
Be sure to specify the appropriate identity domain.
2. Open the navigation menu. Under Account Management, click Users.
3. Click the Roles tab if you want to assign a predefined role; click the Custom
Roles tab if you want to assign a custom role.
4. Click Batch Assign Role.
5. To find and select the CSV file you want to use, click Browse.
6. To select the role you want to assign to all the users listed in the CSV file, use the
drop-down list.
7. Click Assign. The system processes the file and assigns the role you selected to
each user listed in the CSV file.
When the system finishes processing the file, the Batch Assign Role dialog box
displays the following results:
• The total number of users assigned the role and the name of the role
assigned.
• The total number of users not assigned the role, the user names, and the
reason for the failure. For example, the system can’t assign a role to a user
account the does not exist.
When you make changes to the role assignments, the changes aren’t immediate.
See Learn About Cloud Account Roles.

Import a Batch of User Accounts

Oracle Cloud lets you import a batch of users accounts.

Topics
• Task 1 Create a Comma-Separated Values File

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• Task 2 Import the Comma-Separated Values File

• Task 3 Review and Fix Any Reported Errors
• Task 4 Assign Roles and Provide Access Details to Users

Task 1 Create a Comma-Separated Values File

If you are an identity domain administrator, you can add a batch of user accounts by
importing a comma-separated values (CSV) file that lists the information required to
set up each user account.
The CSV file is a simple text file in a tabular format (rows and columns). The first
row in the file, which defines the columns (fields) in your table, must have these exact
column headings:
• First Name
• Last Name
• Email
• User Login
For each user account, you create a new row (line) and enter data into each column
(field). Each row equals one record.
To create a CSV file, you can use a standard spreadsheet application, such as
Microsoft Excel or Google Spreadsheet, or you can use a text editor, such as Notepad
or TextPad. You must be sure to save the file in a valid CSV format.
Spreadsheet applications make it easy to create, edit, and save CSV files. You can
use standard features to add and delete rows of data, edit individual fields, search for
records, or sort the list. The following illustration shows an example of user account
data defined in a Microsoft Excel file. The layout lets you easily review the data.

When you save your spreadsheet as type CSV (Comma delimited) (*.csv), a comma
separates the values in each row. For example, the following illustration shows the
data from the Microsoft Excel spreadsheet, saved as a CSV file, and opened in
Notepad:

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The CSV file must meet to the following requirements:

• Be ANSI or UTF-8 encoded
• Not be larger than 2 MB (maximum file size)
• Use a comma as the delimiter between the values
• Include three columns with these exact headings: First Name, Last Name, and
Email
• (Optional) A fourth column with this exact heading: User Login

Note:
In the CSV file, the column heading is User Login. However, the value
you enter in the User Login column maps to the User Name on the
Users page in Infrastructure Classic Console or Applications Console.
This value, also called the user name, is the name the user enters on the
Sign In page.

The user name (that is, the value in the User Login column), along with the
password and the name of the identity domain, define a user's sign-in credentials.
If you don’t include a value in the User Login column, then the system makes the
user name the same as the email address unless the user name being used or
been used within the current domain. For these cases, the system adds a number
to the email address to create a unique value for the user name.
The maximum length of the user name is 80 characters.
• Not contain more than 50,000 user records

Task 2 Import the Comma-Separated Values File

To import a comma-separated values (CSV) file and automatically add a batch of user
accounts to the identity management system:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using

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Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
Be sure to specify the appropriate identity domain.
2. Open the navigation menu. Under Account Management, click Users.
3. Click the Users tab.
4. Click Import.
5. Enter the name of the CSV file to import. You can also click Browse to locate and
select the CSV file to use.
6. Click Import. A message confirms that the import operation is in progress
The system begins creating the user accounts. The time required to create the
user accounts depends on several factors such as system load, import requests in
progress, and number of user entries in the CSV file.
When the processing of the CSV file is finished, Oracle Cloud sends you an email
with the following subject line:
User Loading completed
The email provides the following information:
• The total number of user records processed in the CSV file
• The number of user records successfully uploaded
• The number of user records that failed
• Details about failure and errors, if any

Task 3 Review and Fix Any Reported Errors

In the User Loading completed email that you receive from Oracle Cloud, review the
list of errors, if any. Some of the reasons the system could not create a user account
include:
• Invalid email address format
• Missing information
• User account already exists
• Invalid CSV file
If there are only a few invalid accounts, then re-create these user accounts manually.
See Create a Traditional Cloud Account User.
If there are many invalid accounts, then create a new CSV file and import the file
again.

Task 4 Assign Roles and Provide Access Details to Users

After the user accounts are created, you must explicitly assign one or more roles to the
users. Roles control access to applications, resources, and services.
When you use the Import function in Infrastructure Classic Console or Applications
Console to add user accounts, the system automatically generates a temporary
password for each user.After the CSV file finishes processing, and the user accounts
are created, Oracle Cloud automatically sends your users an email with details about
the account created for them.

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The email includes the following sign-in credentials:

• The user's sign-in name (also referred to as the user login).
• A temporary password. Users are forced to change their temporary password
when they sign in the first time.
If users forget their password, identity domain administrators can reset it.
• The name of the identity domain.
The user has the required credentials to sign in, but needs to know the appropriate
URLs. The identity domain administrator or the service administrator must:
• Provide the URL for the Infrastructure Classic Console or Applications Console to
the user.
• Provide one or more service URLs to the user, depending on the services the user
is allowed to access.

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Manage Your Passwords
You can change your password and retrieve a forgotten password, or reset another
user’s password if you have the appropriate privileges.

Topics:
• Change and Manage Your Passwords
• Reset Another User’s Password

Change and Manage Your Passwords

When you first sign in to your Oracle Cloud Account, you are prompted to change your
password. This is an important step in securing your Oracle Cloud Account.
However, when you change this password, it does not change all the passwords you
might need while using your Oracle Cloud Account. Depending on what services you
are using, you might have to change the passwords listed in the following topics.

Note:
All these passwords are initially set to the default password in the Welcome
email you received when you first signed up for Oracle Cloud. Use this
temporary one-time password to sign in to your Service and then change the
password when prompted.

NOT_SUPPORTED:
If your account is locked, contact Oracle Support. See Contact Oracle
Support.

Also, several cloud services such as Database Cloud Service, Database Backup,
or Storage use backup functionality. When backups are first configured, a user id
and password are provided. These credentials are independent of your initial login
credentials and must be updated. Ensure that you change your backup passwords
also when changing your cloud account login password to prevent locking your
account. Refer to the service-specific documentation on changing individual service
passwords used for backup.

Topics
• Manage Your Cloud Account with Identity Cloud Service Password
• Manage your Traditional Cloud Account Password
• Manage Your Oracle Cloud Infrastructure Password

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• Manage Your Ravello Password

Manage Your Cloud Account with Identity Cloud Service Password

You can change your Cloud Account with Identity Cloud Service password, find your
original default password, or get your password if you have forgotten it.
The following table describes how to manage your Cloud Account password.

To: Do this:
Find your original default The initial default password is in the Welcome email you received
password when you signed up for Oracle Cloud. When you first sign in to
your Oracle Cloud Account, you are prompted to change your
password.
Reset your password 1. Sign in to Applications Console or Infrastructure Classic
Console.
Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see
Infrastructure Classic at the top of the page when you sign
in to Oracle Cloud, then you are using Infrastructure Classic
Console and your subscription does not support access to
the Infrastructure Console.
2. Select My Profile from the user name menu.
3. Click Change My Password tab and change your password.

Get your password if you Click the Forgot Password link on the Sign-in page. Enter your
forgot it user name, and then click Submit. The password information is
sent to you in an email.

More Details
See Changing your password in Administering Oracle Identity Cloud Service.

Manage your Traditional Cloud Account Password

You can change your Traditional Cloud Account password, find your original default
password, or get your password if you have forgotten it.
The following table describes how to manage your Traditional Cloud Account
password.

Note:
Passwords are valid only for 120 days. You must change your password
within the period to continue using Oracle Cloud services.

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To: Do this:
Find your original default The initial default password is in the Welcome email you received
password when you signed up for Oracle Cloud. When you first sign in
to your Oracle Cloud Account, you are prompted to change
your password and set your password challenge questions and
answers.
Reset your password Sign in to Infrastructure Classic Console or Applications Console
to reset your password. For more details, see Reset your
password.
Get your password if you Click the Can't access your account? link on the Sign-in page
forgot it and then follow the instructions in the wizard.
Get access when you're If you mistype the password a few times before, your account
locked out of your account may get locked. Click Can't access your account? to answer
your challenge questions and get access. If you haven't yet logged
in or set your challenge questions, you'll have to contact Oracle
Support. See Contact Oracle Support.

Reset your password

Follow these steps to reset your password:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Select My Profile from the user name menu.
Your view in Infrastructure Classic Console or Applications Console depends on
your role:
• If you are assigned a non-administrative role, then signing in to Infrastructure
Classic Console or Applications Console opens the My Home application that
automatically displays the Consoles page.
Click My Profile, or you can select My Profile from the user name menu at
the top right corner of the My Home application.
• If you are assigned an administrative role, then Infrastructure Classic Console
or Applications Console opens the Dashboard page. To view the self-service
options, click Users, and then click the My Profile tab.
3. Click Change My Password tab and change your password. You can enter up to
128 characters.

Note:
To change your password challenge questions and answers, scroll down the
page to view the Change Challenge Questions section and update.

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Manage Your Oracle Cloud Infrastructure Password

You can change your Oracle Cloud Infrastructure password, find your original default
password, or get the password if you have forgotten it.
The following table describes how to manage your Oracle Cloud Infrastructure
password.

To: Do this:
Find your original default The initial default password is in the Welcome email you received
password when you signed up for Oracle Cloud. When you first sign in to
your Oracle Cloud Account, you are prompted to change your
password.
Reset your password Sign in to the Infrastructure Console the first time with the
one-time password, and then change it when prompted. If you
want to change your password at a later time, log in to the
Infrastructure Console and click your user name, and then click
Change Password.
Get your password if you Click the Forgot Password link on the Sign-in page. Enter your
forgot it user name and click Submit. The password information is sent to
you in an email.
Get access when you're If you're blocked from signing in to the Infrastructure Console
locked out of your account because you've tried 10 times in a row unsuccessfully, contact
your administrator. Your administrator can reset the password in
the Infrastructure Console.

More Details
For information about the types of security credentials you'll use when working with
Oracle Cloud Infrastructure, see Security Credentials.

Manage Your Ravello Password

You can change your Oracle Cloud Infrastructure Ravello Service password, find your
original default password, or get your password if you have forgotten it.
The following table describes how to manage your Ravello passsword.

To: Do this:
Find your original default The initial default password is in the Welcome email you received
password when you signed up for Oracle Cloud. When you first sign in to
your Oracle Cloud Account, you are prompted to change your
password.
Reset your password If you have Admin privileges, sign in to the Infrastructure Console
with the newly created credentials and select the Admin option
in the left navigation pane, and then select Users to reset your
password.
If you have User privileges, you can change the password anytime
by clicking Change Password on the right hand side of the title
bar.

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To: Do this:
Get your password if you Click the Forgot Password link on the Sign-in page. Enter your
forgot it user name and click Submit. The password information is sent to
you in an email.

More Details
See User Management in Using Oracle Cloud Infrastructure Ravello Service.

Reset Another User’s Password

If you have created additional users in your Oracle Cloud Account, you can reset the
password for those users.

Cloud Account with Identity Cloud Service

You can use Oracle Identity Cloud Service to reset the password for a user account.
When you request a password change, Oracle Identity Cloud Service sends a
notification to the user so that the user can provide a new password for the account.
In the Identity Cloud Service console, click Users. Select the check box for each user
account for which you want to reset the password. Click More, and then click Reset
Password.
For more information, see Resetting Passwords in Managing and Monitoring Oracle
Cloud.

Traditional Cloud Account

Only identity domain administrators can reset the passwords of other users, and only
the passwords of users in their designated identity domains. If an identity domain
administrator resets your password, the password is temporary. The system prompts
you to change your temporary password on your next sign-in. Sign in to Infrastructure
Classic Console or Applications Console. Be sure to specify the appropriate identity
domain. Open the navigation menu. Under Account Management, click Users. The
User Management page appears. Locate and select the user in the list, and then click
Reset Password.
For more information, see Resetting User Passwords in Managing and Monitoring
Oracle Cloud.

Ravello
If you're an administrator, you can create or reset another user's password. Go to
Admin, click Users. Locate and select the user in the list, and then click Change
Password.

Oracle Cloud Infrastructure

If you're an administrator, you can create or reset another user's password. Go to
Infrastructure Console, click Identity, and then click Users. Locate the user in the list,
and then click the user's name to view / change the details. Resetting the password
creates a new one-time password that users are prompted to change the next time
they sign in to the Infrastructure Console.

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Use the My Home Application
If you’re a user without administrative privileges, then when you sign in to Applications
Console or Infrastructure Classic Console, you’re redirected to the My Home
application. You can also log in to My Home from the logged-in user name menu
in Applications Console or Infrastructure Classic Console.
My Home provides you with a single window to access all the service consoles
applicable to you. You can also change your sign-in password from the My Profile
page. See Change and Manage Your Passwords.

My Oracle Services
The My Oracle Services page is displayed as a default when you open My Home.
Use the My Oracle Services page to view and access the service consoles that you’ve
access to. You’ll see all the available service consoles only if enabled by your cloud
account administrator. If you don’t see any service listing, then contact your cloud
account administrator.
By default, service consoles in the account that you logged into are displayed. If you’re
using a Cloud Account with Identity Cloud Service, you’ll also see the Applications
Console or Infrastructure Classic Console tile here. Use the Search box to search for
a specific service console.
If you’re using a traditional account, you can select another identity domain to view all
the service consoles in that domain from the Scope menu.
The following table describes the key elements shown on the My Oracle Services
page.

Element Description
Data Center/Domain For Cloud Accounts with Identity Cloud Service,
use the Data Center filter to identify your Identity
console.
For Traditional Cloud Accounts, use the Domain filter
to filter your services on the dashboard.

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Element Description
Service Tiles Each tile on the My Home dashboard displays the
following:
• Service type and icon. Click the cloud icon
to access the service console. Service tiles

with this badge indicate that you have

access to the Admin console and you’re an
administrator to those services. Service tiles
without this badge indicate that they are user
consoles and you don’t have administrator
access to them.
• Name of the service instance
• Admin Console link if available
Clicking the star icon (Favorites) marks a particular
service as a favorite. Marking a service as a favorite
adds the service to the list of favorite services. After
you mark at least one service as a favorite, the
favorites (star) icon appears next to the Search box.
You can mark up to five services as favorites. If
you already selected five favorite services, and you
try to add another service as a favorite, then a pop-
up window will prompt you to deselect one of the
services.

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About Service Administrator Roles
Service administrator roles allow Cloud Account users to manage or use specific
cloud services within the Cloud Account. For example, a Database Cloud Service
administrator can create and manage Oracle Database instances in the Oracle Cloud.
Service-specific roles vary from one Oracle Cloud service to another, but they typically
include at least one administrator role. The following table provides a comprehensive
list of the roles available in each of the Oracle Cloud services that are available in
a typical Oracle Cloud Account. The table also includes a link to the service-specific
documentation that describes these roles in more detail.

Name of the Service User Roles More Info

Identity Cloud • Application Administrator Understanding Administration
• Audit Administrator roles
• Identity Domain
Administrator
• Security Administrator
• User Administrator
Analytics AUTONOMOUS_ANALYTICS About Roles in Oracle
_ServiceAdministrator Analytics Cloud
(Analytics Cloud Instance
Administrator with permissions
to grant access and manage
resources)
Analytics Classic ANALYTICS_ServiceAdministr About Roles in Oracle
ator (Analytics Cloud Classic Analytics Cloud - Classic
Instance Administrator with
permissions to grant access
and manage resources)
API Platform APICS_Administrator API Platform Cloud Service
(Administrator Role for
administering APICS.)
Application Container APAAS_Administrator Oracle Application Container
Cloud Service
Autonomous Blockchain BCS Administrator About OABCS Roles and User
Accounts
Autonomous Visual Builder AUTONOMOUS_VISUALBUIL Oracle Integration Roles and
DER_ENTITLEMENT_ADMIN Privileges
ISTRATOR (Autonomous
Visual Builder Cloud Service
entitlement administrator role)
Big Data - Compute Edition BDCSCE_Administrator About Big Data Cloud Roles
(BDCSCE Administrator.) and Users

A-1
 Appendix A

Name of the Service User Roles More Info

Compute OCI_Administrator (Provide Access Oracle Cloud
administrative access in Infrastructure Services
Oracle Cloud Infrastructure.) When you create users from
the Infrastructure Console,
they are created in the Identity
Cloud Service identity domain
and are added automatically
to the OCI_Administrators
group to manage any of the
Oracle Cloud Infrastructure
services.
Compute Classic • Compute.Compute_Oper Compute Classic Roles
ations
(Compute_Operations)
• Compute.Compute_Monit
or (Compute_Monitor)
Data Hub DHCS_Administrator (DHCS Oracle Data Hub Cloud
Administrator) Service Roles and Users
Data Integration Platform DICS_ENTITLEMENT_ADMI Getting Started with Oracle
Cloud NISTRATOR (Admin Role for Data Integration Platform
administering DataIntegration Cloud
cloud service.)
Autonomous Data Integration DIPCAUTO_ENTITLEMENT_ Getting Started with Oracle
ADMINISTRATOR (Admin Data Integration Platform
Role for administering Cloud
Autonomous DataIntegration
Platform Service)
Database DBaaS_Administrator (DBaaS Administering User Accounts
Administrator) and Security
Database (OCI) DATABASEOCI_Administrator When you create users from
(Provide administrative access the Infrastructure Console,
in Oracle Cloud Infrastructure.) they are created in the Identity
Cloud Service identity domain
and are added automatically
to the
DATABASEOCI_Administrator
s group to manage any of the
Oracle Cloud Infrastructure
services.
Event Hub and Event Hub - OEHCS_Administrator About Roles and Users for
Dedicated (OEHCS Administrator) Oracle Event Hub Cloud
Service — Dedicated
GoldenGate GGCS_Administrator (Admin About Oracle GoldenGate
Role for administering GG Cloud Service Roles and
cloud service.) Users
Integration Cloud INTEGRATIONCLOUD_ENTIT About Oracle Integration
LEMENT_ADMINISTRATOR Cloud Service Roles and User
(Integration Cloud entitlement Accounts
administrator role.)

A-2
 Appendix A

Name of the Service User Roles More Info

Autonomous Integration Cloud AUTONOMOUS_INTEGRATI Assigning the Correct User
ONCLOUD_ENTITLEMENT_ Roles to Create an Instance
ADMINISTRATOR
(Autonomous Integration
Cloud entitlement
administrator role)
Java • Service Entitlement About Oracle Java Cloud
• JaaS_Administrator (JaaS Service Roles and User
Administrator) Accounts
Load Balancer Classic • LBAAS_ADMINISTRATO About Oracle Cloud
R (Oracle Load Balancer Infrastructure Load Balancing
Service Administrator Classic Roles
Role.)
• LBAAS_CERTMGMTGR
OUP (Oracle Load
Balancer Service Cert
Management Group.)
• LBAAS_OPERATIONS
(Oracle Load Balancer
Service Operations Role.)
• LBAAS_READONLYGRO
UP (Oracle Load Balancer
Service Read Only
Group.)
• LBAAS_READWRITEGR
OUP (Oracle Load
Balancer Service Read
Write Group.)
Mobile OMCE_ENTITLEMENT_ADMI OMCe Team Member Roles
NISTRATOR (Oracle Mobile
Cloud entitlement
administrator role.)
Autonomous Mobile Cloud MOBILESERVICEAUTO_ENTI AMCe Team Member Roles
Enterprise TLEMENT_ADMINISTRATOR
( Autonomous Mobile Cloud
entitlement administrator role.)
MySQL MySQLAdministrators (Admin MySQL Cloud Service Roles
Role for administering and Users
MySQLCS.)
Oracle CASB • CASB_Administrator About Administrator Roles
(Provide administrative
access in Oracle Public
Cloud.)
• CASB_ReadOnlyGroup
(CASB_ReadOnlyGroup)
• CASB_ReadWriteGroup
(CASB_ReadWriteGroup)
Ravello Classic Ravello_Administrator Users and Permissions
(Provide administrative access Groups
in Oracle Public Cloud.)
SOA SOA_Administrator (Admin Oracle SOA Cloud Service
Role for administering SOA Roles and User Accounts
cloud service.)

A-3
 Appendix A

Name of the Service User Roles More Info

Storage Classic • Storage_Administrator About Object Storage Classic
(Storage_Administrator) Roles and Users
• Storage_ReadOnlyGroup
(Storage_ReadOnlyGroup
)
• Storage_ReadWriteGroup
(Storage_ReadWriteGrou
p)
Visual Builder VISUALBUILDER_ENTITLEM Oracle Visual Builder Roles
ENT_ADMINISTRATOR and Privileges
(Oracle Visual Builder Service
Administrator role)
Management Cloud OMC_ENTITLEMENT_ADMIN Getting Started with Oracle
ISTRATOR (Administrator Management Cloud
entitled to create OMC service
instances.)
Messaging • Messaging_Administrator About Oracle Messaging
(Messaging Administrator) Cloud Service Roles and
• Messaging_Worker Users
(Messaging Worker)

A-4
B
Access Traditional Cloud Account Services
The following services are available only in a Traditional Cloud Account:
• Exadata Cloud Service
• Exadata Express Cloud Service
• Messaging Cloud Service
• Big Data Cloud Service
• Data Visualization Cloud Service
To access these services:
1. Sign in to Infrastructure Classic Console.
2. Click the Manage Account tile, and then click the My Admin Accounts tab.
A list of all your administrative accounts are provided along with their login details.
You can also expand the user name to see services available in the Traditional
Cloud Account.
3. Click the URL for the Traditional Cloud Account, and sign in using the initial
temporary password provided in your welcome email.
4. Reset your password when prompted. Make a note of this password as it’s
required whenever you access services in the Traditional Cloud Account.

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C
Order Other Types of Subscriptions
If you are signing up for an Oracle Applications (Software as a Service) offering,
or if you are working directly with Oracle Sales to sign up for Oracle Cloud, then
the procedures for signing up and accessing your services are different than those
required when you sign up for Oracle Infrastructure as a Service (IaaS) and Platform
as a Service (PaaS) services via the Oracle Cloud website.
For example, when signing up for Oracle Cloud with help from Oracle Sales, you might
need to use your Oracle Account (oracle.com) credentials and access the My Account
application. In these cases, you might have to activate your service when prompted via
email.
For more information, contact your Oracle Sales representative.

Topics
• Buy a Nonmetered Subscription to an Oracle Cloud Service
• Buy a Prepaid Metered Subscription to an Oracle Cloud Service
• Activate Your Order
• Manage Your Oracle Cloud Service
• About the Assign Service Details Page

Buy a Nonmetered Subscription to an Oracle Cloud Service

Nonmetered subscriptions to Oracle Cloud are available for specific customers when
ordered by contacting Oracle Sales directly. In some cases, public sector organizations
or enterprise companies with specific requirements require a subscription model that
meets their specific business needs.
To order a nonmetered subscription, contact your Oracle Sales representative. As
part of the sign-up process, you will likely need to activate your subscription when
prompted via email. See Activating an Order from the Email Link.
For example, Government subscriptions are nonmetered services that you can order
through Oracle Sales. You buy resources for each service separately and access only
those services that you have purchased.
If you do not require a nonmetered subscription and you want to sign up for an IaaS
or PaaS service Cloud Account with Universal Credits, you can use the Oracle Cloud
website self-service tools to sign up for Oracle Cloud.
See How Do I Sign Up?.

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 Appendix C
Buy a Prepaid Metered Subscription to an Oracle Cloud Service

Buy a Prepaid Metered Subscription to an Oracle Cloud

Service
Traditional metered subscriptions to Oracle Cloud are available for specific
customers when ordered by contacting Oracle Sales directly. In some cases, public
sector organizations or enterprise companies with specific requirements require a
subscription model that meets their specific business needs.
To order a traditional metered subscription, rather than a Universal Credits IaaS and
PaaS Oracle Cloud service subscription, contact your Oracle Sales representative. As
part of the sign-up process, you will likely need to activate your subscription when
prompted via email. See Activating an Order from the Email Link.
If you do not require a traditional metered subscription and you want to sign up for an
IaaS or PaaS service Cloud Account with Universal Credits, you can use the Oracle
Cloud website self-service tools to sign up for Oracle Cloud.
See How Do I Sign Up?.

Activate Your Order

Activating your order is required for specific types of Oracle Cloud subscriptions. If you
order your Oracle Cloud subscription by contacting Oracle Sales and it is not an order
for Oracle Infrastructure as a Service (Oracle IaaS) and Oracle Platform as a Service
(Oracle PaaS) services with universal credits, then you might need to activate the
service, using a link in the activation email you receive when your order is processed.
You don't need to activate your order if you have ordered IaaS or PaaS services with
Universal Credits from the Oracle Cloud website.
Oracle Cloud processes the request or order, sets up the service, and sends an email
to the account administrator when the service is ready to be activated. The account
administrator then uses the My Account application to activate the service.

Topics
• Activating an Order from the Email Link
• Activating an Order from Oracle Cloud
• Reactivating Oracle Cloud Services

Activating an Order from Oracle Cloud

If you’ve ordered a subscription from Oracle Sales, and you don’t have the activation
email, you can activate your services by logging in to your account from the Oracle
Cloud website.
To request us to activate your service orders, open My Account:
1. Open your web browser and go to the Oracle Cloud website:
http://oracle.com/
2. Click , and then click Sign in to Cloud.

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 Appendix C
Activate Your Order

3. Scroll down to the Order Management section of the page, and click My Account.
4. Enter your Oracle.com account user name and password and click Sign In.
The Dashboard page in My Account opens.
5. Click Orders.
6. Scroll down the page to find the order that has the services you want to activate.
You can also select Pending Activation from the Show menu to display only
those orders that have one or more services that need to be activated.
7. Click Activate.
The Oracle Cloud Order Activation wizard opens and steps you through activating
your services.
The information you provide depends on the type of service you’re activating. Not
all services require the same information.
8. In the Oracle Cloud Order Activation wizard, complete the Select Services page.
• The wizard displays the Select Services page only if this purchase order
includes line items for more than one Oracle Cloud service.
• The Select Services page displays the details for the order you selected and
lists the services in your order.
• Select the service you want to activate.
• Click Next.
9. Complete the Assign Service Details page.
The information you provide depends on the type of service you’re activating. Not
all services require the same information.
Based on the service name and identity domain name that you enter, Oracle Cloud
generates the service preview URL for most of the services in the following format:
https://<service_name>-
<identity_domain_name>.<cloud_service>.<data_center_name>.oraclecloud.
com
For example:

The generated service URL preview changes as and when you update the service
name, the identity domain name, or both. Note that the actual format of service
URL preview can vary based on the service type.
For Oracle Cloud Software as a Service (Oracle SaaS) applications, such
as Oracle Fusion Human Capital Management Cloud Service, we deploy two
instances of the service and one instance is for production; the other instance is
for testing.
You have one URL for your production service instance and one URL for your test
service instance. Each instance is in its own identity domain. We append -test
to your specified identity domain to create a unique domain name for the test
instance. For example, if you enter ourdomain as the identity domain name and
hcm as the service name, then your service URLs begin with:
ourdomain.hcm… (production) ourdomain-test.hcm… (test)

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 Appendix C
Activate Your Order

See About the Assign Service Details Page for field descriptions in this page.
10. Complete the Associations page. Specify the services associations, if any.

The wizard displays the Associations page only if you’re activating a service
that can be associated with other services. The Associations page lists both the
required and optional services. Required associations can be added or removed
later. However, optional associations selected during activation cannot be added
or removed later.
For example, Oracle Java Cloud Service service requires Oracle Database Cloud
Service. Optionally, you can associate Oracle Java Cloud Service with Oracle
Sales Cloud Service if the service is configured within the same identity domain.
When the selected identity domain contains Oracle SaaS applications such as
Oracle HCM Cloud Service or Oracle Sales Cloud Service, you can select only
1 application to associate with the selected service. By default, the None radio
button is selected. However, if the selected domain contains only 1 such service,
then it’s selected by default. It is also possible to activate
11. Review the Activate Services page and verify that the responses you provided
are correct.

If you need to make changes, click the Go Back button to navigate to the
previous pages.
12. To request us to activate the services you selected, click Activate.

13. Review the information on the Review Summary page.

• Verify that your request to activate the service was submitted successfully.
• Note the details about your service.
• Check out the other options, such as activating another service or viewing all
the services in your account.
14. Click Close.

Activating an Order from the Email Link

For specific types of Oracle Cloud subscriptions that were submitted by Oracle Sales,
you can activate your order from a link provided in an email they receive when the
order is processed.
1. Open the email you received from Oracle Cloud.
2. Review the detailed information about your service included in the email.
3. Click Complete My Order.
• If you are not signed in, then the Oracle Sign In page opens. Enter your
Oracle.com account user name and password, and click Sign In. The Oracle
Cloud Order Activation wizard opens. The wizard steps you through activating
your services.
• If you are already signed in to your Oracle.com account, then the Oracle Cloud
Order Activation wizard opens. The wizard steps you through activating your
services.

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 Appendix C
Activate Your Order

Note:
The information you provide depends on the type of service you’re
activating. Not all services require the same information.

4. In the Oracle Cloud Order Activation wizard, complete the Select Services page.
• The wizard displays the Select Services page only if this purchase order
includes line items for more than one Oracle Cloud service.
• The Select Services page displays the details for the order you selected and
lists the services in your order.
• Select the service you want to activate.
• Click Next.
5. Complete the Assign Service Details page.
The information you provide depends on the type of service you’re activating. Not
all services require the same information.
Based on the service name and identity domain name that you enter, Oracle Cloud
generates the service preview URL for most of the services in the following format:
https://<service_name>-
<identity_domain_name>.<cloud_service>.<data_center_name>.oraclecloud.
com
For example:

The generated service URL preview changes as and when you update the service
name, the identity domain name, or both. Note that the actual format of service
URL preview can vary based on the service type.
For Oracle Cloud Software as a Service (Oracle SaaS) applications, such
as Oracle Fusion Human Capital Management Cloud Service, we deploy two
instances of the service and one instance is for production; the other instance is
for testing.
You have one URL for your production service instance and one URL for your test
service instance. Each instance is in its own identity domain. We append -test
to your specified identity domain to create a unique domain name for the test
instance. For example, if you enter ourdomain as the identity domain name and
hcm as the service name, then your service URLs begin with:
ourdomain.hcm… (production) ourdomain-test.hcm… (test)
See About the Assign Service Details Page for field descriptions in this page.
6. Complete the Associations page. Specify the services associations, if any.
The wizard displays the Associations page only if you’re activating a service
that can be associated with other services. The Associations page lists both the
required and optional services. Required associations can be added or removed
later. However, optional associations selected during activation cannot be added
or removed later.

C-5
 Appendix C
Manage Your Oracle Cloud Service

For example, Oracle Java Cloud Service service requires Oracle Database Cloud
Service. Optionally, you can associate Oracle Java Cloud Service with Oracle
Sales Cloud Service if the service is configured within the same identity domain.
When the selected identity domain contains Oracle SaaS applications such as
Oracle HCM Cloud Service or Oracle Sales Cloud Service, you can select only
1 application to associate with the selected service. By default, the None radio
button is selected. However, if the selected domain contains only 1 such service,
then it’s selected by default. It is also possible to activate
7. Review the Activate Services page and verify that the responses you provided
are correct.

If you need to make changes, click the Go Back button to navigate to the
previous pages.
8. To request us to activate the services you selected, click Activate.
9. Review the information on the Review Summary page.
• Verify that your request to activate the service was submitted successfully.
• Note the details about your service.
• Check out the other options, such as activating another service or viewing all
the services in your account.
10. Click Close.

Reactivating Oracle Cloud Services

If you don’t use your Oracle Cloud services for some time, they may be reclaimed
by us. We also send an email to notify you that a service has been reclaimed. To
reactivate the service, do the following:
1. Sign in to Applications Console or Infrastructure Classic Console.
Sign in to the Applications Console if you want to work with Oracle Cloud
Applications. Sign in to Infrastructure Classic Console if you want to access
Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic
at the top of the page when you sign in to Oracle Cloud, then you are using
Infrastructure Classic Console and your subscription does not support access to
the Infrastructure Console.
2. Navigate to the service listing that has been reclaimed.
3. Click Create Instance to reactivate your service instance.
You’ll get an email when the service is reactivated with details of the service and sign
in information.

Manage Your Oracle Cloud Service

If you ordered your Oracle Cloud subscription from Oracle Sales and your Oracle
Cloud service is successfully activated, then identity domain administrators and
service administrators can use the following applications to manage new order
requests, paid subscriptions, and users.
These steps do not apply if you ordered IaaS or PaaS services with Universal Credits
from the Oracle Cloud website.

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 Appendix C
About the Assign Service Details Page

• My Account: As an account administrator, you use your Oracle.com (single sign-

on) user name and password to sign in to My Account and view your Oracle Cloud
services. My Account shows you all your services that are in an identity domain
and which data center is being used.
From My Account, you can complete the paid order purchasing process, assign
additional account administrators to a service, review service details, and monitor
service resource utilization.
• Infrastructure Classic Console or Applications Console: As an identity
domain administrator or a service administrator, you sign in to Infrastructure
Classic Console or Applications Console and view the active Oracle Cloud
services in a single identity domain that you are assigned to manage. You can
verify that services are up and running, develop and administer services for an
identity domain, view service details, monitor utilization, and view notifications and
historical uptime.
• Users Page in Infrastructure Classic Console or Applications Console: As
an identity domain administrator, you use Infrastructure Classic Console or
Applications Console to manage the user accounts and roles for those users who
need access to Infrastructure Classic Console or Applications Console.
The following table lists common administrative tasks you perform after your Oracle
Cloud service is active.

Task Who Can Perform This Task

Verify that a service is up Identity domain administrators or service administrators
Manage and monitor a service Identity domain administrators or service administrators
Lock and unlock services Identity domain administrators or service administrators
Add and manage users in your identity domain Identity domain administrators
Note: Users must be added before they can sign in and
use a service.
Grant roles to users Identity domain administrators or service administrators
Note: The appropriate roles must be explicitly granted to
individual users according to the service type they are
allowed to access.
Add custom roles Identity domain administrators
Reset user passwords Identity domain administrators
Manage applications Identity domain administrators or service administrators
Create Service instances Identity domain administrators, service entitlement
administrators or service entitlement administrators

About the Assign Service Details Page

If you are working with Oracle Sales and you are signing up for a nonmetered
or traditional metered Cloud service, then you will likely be prompted by email to
activate your new account. This topic describes the Assign Service Details page,
which is typically used when you are activating a nonmetered or traditional metered
subscription using the My Account application.
If you are signing up for an IaaS and PaaS subscription with Universal Credits, then
you can use the Oracle Cloud website to sign up and this page does not apply. See
How Do I Sign Up?.

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 Appendix C
About the Assign Service Details Page

Service Detail Notes

Language Select the default language for all the administrators for the Oracle Cloud
Account for which the current order is being provisioned.
This is useful if you’re activating an order for a customer whose primary
language is not English.
Based on your selection, the Welcome and Onboarding emails are sent in the
specified language.
Time Zone Select the country and relevant time zone for all the administrators for the
Oracle Cloud Account for which the current order is being provisioned.
Account Administrator Displays the user name, first name, and last name of the person designated
as the account administrator at time of ordering the service. If the account
administrator and the person who activated the order are the same person, then
these fields are read-only.
Identity Domain Name You can create a new identity domain for this service or select an existing
domain. You can also select a domain, which contains metered Oracle Cloud
services, when activating a nonmetered Oracle Cloud service.
Enter a name for the identity domain to which this service belongs.
Note: To activate your service in any of the existing domains, you must be an
account administrator to at least one of the subscriptions in the selected identity
domain. If not, the identity domain will not be displayed for selection.
If you create a new identity domain, but you enter the name of an existing
identity domain in the Identity Domain field, then you'll get an error message
when you try to go to the next step in the workflow.
When you order Oracle Platform as a Service (Oracle PaaS) or Oracle
Software as a Service (Oracle SaaS), and an application such as Oracle
Customer Relationship Management Cloud Service (Oracle CRM) together, it
is recommended that you activate Oracle SaaS first and then use the same
identity domain for extending Oracle CRM in that domain.
You can activate orders containing dependencies into a domain that doesn’t
contain those required services if your order contains such dependent services.
For example, you can activate an order containing Oracle Java as a Service
(Oracle JaaS) and Oracle Database as a Service (Oracle DBaaS), which
is required for Oracle JaaS, into a domain that contains Oracle Cloud
Infrastructure Object Storage Classic and Oracle Cloud Infrastructure Compute
Classic even though Oracle DBaaS is not yet activated in that domain. This
is possible because your order contains the dependent services which will be
activated together.
Identity domain names must be unique across all Oracle Cloud services.
Note: When activating a service type that requires Software as a Service
(SaaS), it’s good practice to select an identity domain that already contains
an Oracle Software as a Service offering. If not, the system warns you that
the domain you selected does not contain a SaaS offering but allows you to
continue. However, you can’t change the identity domain after the service is
activated.
Identity Domain Administrator Enter information, such as email address, user name, first name, and last name,
for the person who will be the administrator for the domain. Administrator
User Name is a required field, and it accepts spaces in between characters.
Administrator User Name also supports multibyte characters.
To make this person the administrator of the service and the identity domain,
select the Make this person the service administrator also? check box.

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 Appendix C
About the Assign Service Details Page

Service Detail Notes

Service Name Enter the service name.
Service names must be unique within an identity domain.
Oracle Cloud automatically assigns the name for some services. You can’t
change the name.
Provide an optional description to help you easily identify this service in your
account.
Enter information, such as email address and user name, for the person who
will be the administrator for the service.
Service Administrator If you didn’t select the Make this person the service administrator also?
check box in the Identity Domain Administrator section, then enter information
about the person who will be responsible for managing and monitoring service
operations (the administrator for the service). You can enter spaces between
characters in the User Name field for the service administrator. User Name is a
required field and it supports multibyte characters. The User Name field allows
up to 80 characters.
The service administrator can be the same person as the identity domain
administrator.
Every service must have a service administrator. You can use the same
information as an existing service administrator if you want one service
administrator to manage multiple services.
For some Oracle Cloud services, such as Oracle Database Cloud Service
and Oracle Java Cloud Service, the identity domain can have more than
one service. By default, the service administrator is also the identity domain
administrator. However, you can designate a different user to be the identity
domain administrator.
For Oracle Applications Cloud services, there is only one service per identity
domain. Therefore, for these services, the designated administrator performs
the functions of both the service administrator and the identity domain
administrator.
If an identity domain has an existing Oracle Applications Cloud service, such
as Oracle Sales Cloud, and any other Platform as a Service offering, such as
Oracle Java Cloud Service - SaaS Extension, and they are added to the same
identity domain, then multiple service administrators can handle the different
services.
Additional Details This section is displayed for some services that may have custom attributes,
depending on the service configuration settings or the purchased plan. Provide
the details as required.

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