Q1 2020-21 Fact Sheet PDF
Q1 2020-21 Fact Sheet PDF
Q1 2020-21 Fact Sheet PDF
Quarter I FY 2020 - 21
Certain statements in this release concerning our future prospects are forward-looking statements. Forward-looking
statements by their nature involve a number of risks and uncertainties that could cause actual results to differ materially
from market expectations. These risks and uncertainties include, but are not limited to our ability to, manage growth,
intense competition among global IT services companies, various factors which may affect our profitability, such as wage
increases or an appreciating Rupee, our ability to attract and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration, restrictions on cross-border movement of skilled personnel,
our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in
telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for
damages on our service contracts, the success of the companies in which TCS has made strategic investments, withdrawal
of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside
India, unauthorized use of our intellectual property and general economic conditions affecting our industry. TCS may, from
time to time, make additional written and oral forward-looking statements, including our reports to shareholders. These
forward-looking statements represent only the Company’s current intentions, beliefs or expectations, and any forward-
looking statement speaks only as of the date on which it was made. The Company assumes no obligation to revise or
update any forward-looking statements.
Q1 FY21 Performance Highlights
➢ Revenue:
- INR Revenue of ` 383,220 Mn, up 0.4% YoY
- USD Revenue of $ 5,059 Mn, down 7.8% YoY
- Constant currency revenue down 6.3% YoY
➢ Profit:
- Operating Margin at 23.6%
- Net Margin at 18.3%
- Cash flow from operations at 132.6% of net profit
➢ Demand:
- Clients $100M+ up by 4 ; $20M+ up by 11 & $5M+ up by 13 YoY
➢ People:
- Net addition of (4,788) associates, closing headcount: 443,676
- LTM attrition QoQ to 11.1% in IT Services
Growth Summary (INR)
Revenue Y-o-Y Growth Y-o-Y Growth CC
-6.3%
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
99,740 1,00,250
92,200 93,610 90,480 25.0% 25.1%
24.2%
Million
24.0% 23.6%
`
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21 Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
70,080 20.2%
18.3%
`
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21 Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
Growth Summary (USD)
Revenue Y-o-Y Growth Y-o-Y Growth CC
5,485 5,517 5,586 10.6%
5,444
8.4%
5,059 6.8%
8.6%
Million 3.0%
5.8% 6.4%
0.9%
$
-6.3%
-7.8%
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
1,398 1,366
1,325 1,326 25.0% 25.1%
1,194 24.2% 24.0%
$ Million
23.6%
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21 Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
20.2%
925 18.3%
$
Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21 Q1 FY20 Q2 FY20 Q3 FY20 Q4 FY20 Q1 FY21
Operational Parameters
Growth by Market
Y-o-Y
Geography (%) Q1 FY20 Q1 FY21
CC Growth
Americas
North America 50.6 51.4 -6.1
Latin America 1.8 1.7 0.2
Europe
UK 15.8 15.3 -8.5
Continental Europe 14.3 15.6 2.7
Y-o-Y
Vertical (%) Q1 FY20 Q1 FY21
CC Growth
TCS Confidential
Client Parameters
▪ Selected by global market data firm, to transform their operating model to enable a faster, smarter and ▪ Aegon UK has selected TCS as the strategic partner to provide end-to-end digital
leaner product-based organization with zero disruption, adopting a machine first approach. solutions by leveraging new-age technologies and newer ways of working for an
▪ Selected by a Fortune 500 American multinational staffing corporation, for transforming its business extended duration of 3 years.
processes and establishing Global Shared Services with automation and cloud enablement . TCS will ▪ Selected by the Reserve Bank of India for a program of national importance, to
leverage an industry-leading cloud ERP solution to drive an increase in operational efficiency and develop, implement and support the Public Credit Registry (PCR), a digital registry to
consolidation at group level, with significant process level improvement across finance functions capture and store the credit information of individual and corporate borrowers in
globally. India, to enable faster and transparent credit provisioning to a larger set of
▪ Selected by an American multinational developer of networking products and software- borrowers. PCR will be highly secure, resilient and scalable platform built using the
defined networking technology as the strategic partner for its Customer Experience Center (CEC) latest technologies, supporting easy integration and interoperability for institutions
transformation. The CEC platform will encapsulate the customer service and support experience and like CERSAI ,MCA, GSTN, SEBI etc, and accessible online to the various stakeholders of
become the primary engagement platform and key facilitator of their transition to a subscription-based the credit ecosystem through a strong data privacy and consent management
business model. framework.
▪ Selected by a leading fashion and beauty retail pioneer to transform their global finance and supply
chain operations. TCS will undertake design and deployment of the SAP S4 solution to substantially TCS Interactive, Conversational Experiences
reduce leakages in supply chain and IT costs and enable better customer experience.
▪ Selected by a Scandinavian retail chain, as the transformation partner for its strategic initiative to ▪ Selected by a major American low-cost airline, as a strategic partner in its Digital
integrate businesses across the organization and stores under a common leading cloud ERP platform. 2020 vision of transforming customer experience. Using a leading web apps
TCS solution will empower the client to launch new digital services and become a leader in customer framework and a distributed agile team, the TCS solution will enable improved
experience. customer engagement and higher conversion across digital channels.
▪ Engaged by a multi-level marketing company, to implement enterprise-wide Agile and DevOps as a part ▪ Selected by a subsidiary of one of the largest global financial services providers, to
of its transformation strategy, to drive consistent adoption of agile practices globally for increased reimagine the resource center for its employees. Using our expertise in experience
customer centricity and productivity. design and content services, TCS will deliver a frictionless self-service learning
▪ Selected by a global leader in connected LED lighting systems, to manage its systems and processes. TCS capability helping increase self-service and drive operational gains.
will increase efficiency in business-critical services and enhance the underlying systems & processes for ▪ Selected by a European railway company, to implement a multi-lingual
better performance. TCS will undertake service transformation, through use of its Machine First conversational interface for its sales & marketing applications, allowing customers
Delivery Model (MFDMTM), leading to enhanced end-user experience. to use their channel-of-choice. TCS solution will help them achieve 24x7 sales
▪ Engaged by a large Fortune 500 Utility in the US, for strategic transformation of their IT operating model operations, with substantial improvements in sales conversion and customer
and services with the Machine First approach leveraging ignio™. Also selected as the partner for their satisfaction along with reduction in call volumes.
digital journey for accelerated adoption of Automation, Mobility and Cloud leveraging the Business 4.0
Framework.
Key Highlights (2/3)
Enterprise Applications Services, Enterprise Intelligent Automation Cognitive Business Operations, Cloud, Cyber Security
▪ Selected by a global engineering conglomerate, to deliver a strategic business and IT ▪ Chosen by a European multinational corporation, as the strategic partner to transform its
transformation initiative designed to ensure digital ready processes on a global scale. TCS operations harnessing the power of digital technologies. TCS will leverage MFDM™ framework,
will enable continuous improvements and transformation that will create a future- ignio™ and its cloud exponence platform for rapid cloud migration delivering faster time to
oriented enterprise architecture, enabling globally integrated business processes to market
improve time to market & operational efficiencies.
▪ Selected by Tata Steel in Europe, one of the largest steelmakers in Europe, as its strategic
▪ Engaged by a US-based bank offering a range of banking services and one of the partner to transform its IT infrastructure leveraging TCS cognitive operations platform powered
largest residential mortgage servicers, to transform its mortgage operations business. by MFDM™ for substantially increased efficiency and customer experience.
Leveraging a leading CRM cloud platform, customer management and engagement will be
▪ Engaged by Tryg Forsikring, a large Nordic non-life insurance company to transform the existing
transformed with omni-channel engagement, accelerated time to market for new
infrastructure platform to a modern hybrid cloud platform powered by TCS Enterprise Cloud
offerings, and increased employee productivity.
Platform and a leading hyperscale cloud platform. This transformation will enable the customer
▪ Selected by a leading global management consulting firm, to transform its employee to accelerate its cloud first strategy and reduce their time to market significantly, with an
experience across multiple countries. TCS will enable HR transformation leading automation based digital foundation.
to enhanced engagement with globally diverse employees, increased employee
▪ Chosen by a leading global financial services company, to conceptualize, design and implement
satisfaction, and better talent retention.
its infrastructure security leveraging a Machine First approach, for
▪ Selected by a large global consumer products company, to enhance the reduced risk, greater efficiency and compliance to global information security program policy.
employee experience and enable collaboration & remote working by leveraging a leading
▪ Engaged by Visionworks of America, a leading provider of eye care services in the US, for
workplace, mobility and chatbot solution.
revamping their point of sale estate by unlocking the power of cloud and using Agile methods to
▪ Engaged by an internet and communications services company in the Middle East, provide a seamless experience for their employees and end customers.
to initiate and drive its digital transformation journey. TCS will migrate its legacy CRM
▪ Engaged by a global semiconductor design & manufacturing company, to transform its supply
solution to an industry leading solution driving the growth & transformation agenda for
and sales processes by leveraging a leading cloud platform and a microservices based
the organization.
architecture for greater efficiency and visibility across the business ecosystem.
▪ Chosen by a leading retailer in Australia with a chain of supermarkets and grocery
▪ Won a multi-year deal to manage global infrastructure operations supporting business
stores, to implement an application integration platform on a hyperscale public cloud, to
platforms, content and product platforms for John Wiley & Sons, Inc., a global leader in research
aid faster separation of a business unit as per their divesture plan.
and education. The scope also includes enabling transformation to cloud to cater to growth in
▪ A leading European airline, has scaled up its association with TCS for RPA and AI initiatives digital subscriptions, support the future business models, and new acquisitions.
in application management and operations. As part of the MFDM™ roadmap, TCS has
proposed the implementation of Augmented AI capabilities to drive cognitive automation
across business value chains for higher efficiencies and enhanced customer satisfaction.
Key Highlights (3/3)
Analytics & Insights, Internet of Things
▪ Engaged by a Europe-based multinational consumer credit reporting company, to ▪ Selected by a leading global investment bank and financial services company, to tap the potential of its
unlock the power of its data ecosystem to create growth opportunities. TCS will data and take data-driven business decisions for improving customer engagement, staying ahead of
modernize its existing credit services platform, thereby enabling the customer to the curve, and enhancing business ROI by modernizing its integrated data warehouse across the
stay agile, innovate to create new services & products and scale easily. wealth management and investment domains.
▪ Chosen by a leading Australian bank, to transform its business operations in
consumer mortgages and origination processes. TCS Analytics services & assets will
help the customer to enhance their data-based decision-making capabilities to
drive superior business outcomes. Quality Engineering & Transformation, Blockchain
▪ Chosen by a Swedish multinational networking and telecommunications giant, as
their strategic blockchain partner for ideation and platform selection, operating ▪ Chosen by a leading UK building society, as a transformation partner for digitalized
model definition and coming up with a plan for scaling blockchain implementations mortgage distribution. TCS will enable faster time to market, tailored decisioning
across the organization. and better customer experience by leveraging TCS CX and Smart QE assurance
platforms.
▪ Selected by a leading Europe-based telecommunications company, as its partner to
drive business insights at scale with speed & reliability and improve its customer ▪ Selected by an American financial services company, for agile testing of their enterprise
base. TCS will enable the client to future-proof its business intelligence and portfolio. TCS will leverage its Smart QE platform & assessment approach for faster
reporting catalogue function and eliminate data redundancies, in order to achieve a test cycles and higher efficiency.
single source of truth.
Human Resources
Total Employee Base
Total Employees : 443,676
Attrition*:
• 11.1 (LTM), IT Services
4,50,738
4,48,464
4,46,675
4,43,676 Diversity:
4,36,641 • Women employees: 36.2%
• Nationalities: 146
* Excluding Subsidiaries
4,24,285
Talent Development:
• 7.9m Learning hours
Q4-19 Q1-20 Q2-20 Q3-20 Q4-20 Q1-21
• 353k+ employees Digital Trained
• 417k+ employees Agile Trained
Annexure
IFRS Income Statement
` Million % of Revenue
Consolidated IFRS
Q1 FY20 Q1 FY21 Q1 FY20 Q1 FY21
` Million % of Revenue
SGA
Q1 FY20 Q1 FY21 Q1 FY20 Q1 FY21
Assets
$ Million % of Revenue
SGA
Q1 FY20 Q1 FY21 Q1 FY20 Q1 FY21
Assets
Expenditure
a) Employee Costs 20,809 22,093 54.51 57.65
b) Cost of equipment and software licences 511 346 1.34 0.90
c) Other Operating expenses 6,815 5,859 17.85 15.29
d) Depreciation 817 976 2.14 2.55
Total Expenditure 28,952 29,274 75.84 76.39
Profit Before Taxes & Other Income 9,220 9,048 24.16 23.61