Mi TV Technical Training

55” 49” & 32” Smart TV’s

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Agenda
1. Product and specification
a. 55” first look and rear view
b. 49” first look and rear view
c. 32” first look and rear view

2. Installation
a. TV Unpacking
b. Contents inside the box
c. Table mount installation
d. Wall mount installation
e. Mi IR Cable setup
f. Remote Control view for 55” , 49” & 32.

3. Patch wall with Android TV

4. Service Manual for 55” , 49” & 32”.

a. Function Test for 55”, 49”, & 32”.
b. Assembly & dismantle for 55”, 49” , & 32”.
c. Software Flashing & Log Capturing Method for 55” ,49“& 32 “.
d. Defects Code
e. DTool Introduction

5. Warranty Information/DOA

6. FAQ

Xiaomi India After Sales Training 2

Mi LED TV 4C PRO 32 (80cm) – First Look & Specification
 32 inches HD-ready Display
(Resolution: 1366 x 768)
 1 GB RAM & 8 GB Internal Storage
 Amlogic 64-bit quad-core 1.5GHz processor
 Wi-Fi 802.11 b/g/n IEEE, 2.4 GHz
 3 HDMI (Including one Audio Return Channel)
 2 USB Ports (2.0 )
 1 AV port
 1 Ear phone out
 1 Ethernet
 Bluetooth 4.2 (LE) and Wi-Fi connectivity
 2 x 10W Power full Speakers with DTS- HD
 Weight not including base: 3.9kg
 Weight including base: 4.0 kg
 Supports Wall Mount
 Patch Wall with Android TV

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 Mi LED TV 4C PRO 32 (80cm)– Rear View

LCM Assembly

Back Cover

Power Cable
(Attached)
Bottom back Cover

Stand 1 Stand 2

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Mi TV TV
Mi LED 32”–
4A First
PRO 49Look
(123.2cm) – First Look & Specification
 49 inches FHD + HDR Display
(Resolution: 1920*1080)
 2 GB RAM & 8 GB Internal Storage
 Amlogic 64-bit quad-core 1.5GHz processor
 Wi-Fi 802.11 b/g/n IEEE, 2.4 GHz
 3 HDMI (Including one Audio Return Channel)
 2 USB Ports (2.0 )
 1 AV port
 1 S/PDIF out
 1 Ethernet
 Bluetooth 4.2 (LE) and Wi-Fi connectivity
 2 x 10W Power full Speakers with DTS- HD
 Weight not including base: 10.8kg
 Weight including base: 10.9 kg
 Supports Wall Mount
 Patch Wall with Android TV

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Mi LED TV 4A PRO 123.2 cm(49) model – Rear View
Model L49M5-AN

LCM Assembly

Back Cover
Power Cable
(Attached)

Stand 1 Stand 2

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Mi LED TV 4 PRO 55 (138.8cm) – First Look & Specification
 55 inches 4K + HDR frameless display worlds thinest LED TV (4.9mm)
(Resolution: 3840*2160)
 2 GB RAM & 8 GB Internal Storage
 Amlogic 64-bit quad-core 1.8GHz processor
 Wi-Fi 802.11 b/g/n IEEE, 2.4 GHz & 5 GHz
 3 HDMI (Including one Audio Return Channel)
 2 USB Ports (2.0 )
 1 AV port
 1 S/PDIF out
 1 Ethernet
 Bluetooth 4.2 (LE) and Wi-Fi connectivity
 2 x 10W Power full Speakers with Dolby+DTS
 Base width 4.9mm
 Weight not including base: 17.27kg
 Weight including base: 17.8kg
 Supports Wall Mount
 Patch Wall with Android TV

Xiaomi India After Sales Training 7

Mi LED TV 4 PRO 55 (138.8cm) – Rear View

Protective Sheet
to be removed
after Installation

LCM Assembly

Back Cover

Stand 2
Stand 1
Power Card
(Detached)
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SKU Details
 Mi LED TV 4 Pro 55 (138.8 cm)
 Mi LED TV 4A Pro (49) (123.2 cm)
 Mi LED TV 4C Pro 32 (80 cm) Mi LED TV 4 Pro 138.8 cm (55)

Mi LED TV 4A Pro 123 cm (49)

Mi LED TV 4C Pro 80 cm (32)

Xiaomi India After Sales Training

 Connectivity Options
 Mi LED TV 4 Pro 138.8 cm (55) – Input/output  Mi LED TV 4C Pro 80 cm (32) – Input/output

HDMI 1 (ARC)

HDMI 2

Side Firing
LAN AV USB RF Earphone
Wi FI / BT HDMI 3 HDMI
Builtin
USB 1(2.0)  Mi LED TV 4A Pro 123.3 cm (49) – Input/output

USB 2(2.0)

Down Firing

RF SPDIF AV LAN
 Ports

Through HDMI Port you can connect following Devices :

Port Panel 1 for 55‘’ 1. Set top Box 2. DVD 3. Blu Ray 4. Apple TV 5. Amazon fire TV
stick 6. Mi Box 7. Play Station 8. Google Chromecast ETC.
And You can take out Audio through ARC .

Port Panel 2 for 55’’ Through USB port you can connect following Devices :
1. USB Storage Devices
2. Hard Drive

RF: Through this port you can connect TV through Antenna

SPDIF: Through this port you can connect with Home
theatre/Speaker for Digital audio out which support this
feature
AV : Through this port you can connect with these devices :
1. Set top Box 2. DVD 3. Blu Ray 4. Play Station and Etc
LAN: Through this port you can TV with Ethernet.
Xiaomi India After Sales Training
 Ports
Ports Panel in 32’’ Ports Panel in 49’’

LAN: Through this port you can TV with Ethernet

RF: Through this port you can connect TV through
Antenna
SPDIF: Through this port you can connect with
Home theatre/Speaker for Digital audio out which
support this feature
AV : Through this port you can connect with these
devices :
1. Set top Box 2. DVD 3. Blu Ray 4. Play Station and
Etc
HDMI : Through this port you can connect with USB : Through port you can connect following Devices :
these devices : Set top Box 2. DVD 3. Blu Ray 4. 1. USB Storage Devices
Apple TV 5. Amazon fire TV stick 6. Mi Box 7. Play 2. Hard Drive
Station 8. Google Chromecast ETC.
And You can take out Audio through ARC Xiaomi India After Sales Training
 55 inches 49 inches 32 inches
55 inches 43 inches 32 inches
Pro Pro Pro

Quad core up to Quad core up to Quad core up to Quad core up to Quad core up to Quad core up to
CPU
1.8GHz 1.8GHz 1.5GHz 1.5GHz 1.5GHz 1.5GHz

RAM 2 GB 2 GB 2 GB 1 GB 1 GB 1 GB

Internal Memory 8 GB 8 GB 8 GB 8 GB 8GB 8GB

USB 3.0 1 No
No No No No

USB 2.0 1 2 2 3 2 2

HDMI 3 (contains 1 ARC) 3 (contains 1 ARC) 3(contains 1 ARC) 3(contains 1 ARC) 3(contains 1 ARC) 3(contains 1 ARC)

AV ports Yes Yes Yes Yes Yes Yes

Antenna Yes Yes Yes Yes Yes Yes
SPDIF Yes Yes Yes Yes No No

Headphone Jack No No No Yes Yes Yes

RJ45 Yes Yes Yes Yes Yes Yes

Wi-Fi Yes Yes Yes Yes Yes Yes
Yes No No
Bluetooth Yes Yes
yes
IR Yes Yes Yes Yes Yes Yes
Patch wall with Patch wall with
Patch wall with
OS Patch wall Android TV Patch wall Patch wall Android TV
Android TV
 MI TV- 55” Unpacking
Step 1 Step 2 Step 3 Step 4

Step 5 Step 6 Step 7 Step 8

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 MI TV 55” Unpacking
Step 9 Step 10

Step 11 Step 12 Step 13

Note : 55” Panel is very thin, Lift & hold package and take out the TV from package and should not 15
make stress on the frame as shown step 11 , step 12 & step 13.
 MI TV 55” Unpacking
Step 14 Step 15

Step 16 Step 17

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 Contents inside the box
2. Power card 3. TV Stands
Power Key 1. Remote

D Pad Select

Home Menu
4. TV
Volume Up
Volume Down

A. Remote

NOTE:
• Customer Should purchase the AAA Alkaline batteries
• HDMI, USB cable, AV cables is not part of box contents
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 Patch wall & Android TV Remote Control & Functions
Mi TV pro 55”, 49” Pro & 32” Pro

Power Key 1. Remote

D Pad Select

Home Menu

Volume Up
Volume Down

A. Remote

NOTE:
• Customer Should purchase the AAA Alkaline batteries
• HDMI, USB cable, AV cables is not part of box contents
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Patch wall (Previous models) Remote Control & Functions
32 “ & 43 ” 55”
55”, 43” & 32”

Power Key

D Pad
Select

Home Menu
Back
Volume Up
Volume Down

Battery Type: AAA

Alkaline batteries

NOTE: Customer Should purchase the

AAA Alkaline batteries Xiaomi India After Sales Training 19
 MI TV 55” Table Mounting
Step 1 Step 2

Step 3 Step 4 Step 5

Note : 55” Panel is very thin, Lift & hold from bottom of the TV and another hand should be holed
below of back cover as shown the picture Step 3 and 4.
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 Wall Mount
Wall Mount 55, 49 & 43
Inside the package

Key Features

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 MI TV 55” Wall Mounting
Step 1 Step 2

Step 3 Step 4
Step 5

Note : 55” Panel is very thin, Lift & hold from bottom of the TV and another hand should be holed
below of back cover as shown the picture Step 4 and 5.
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32” Wall Mount Installation

Xiaomi India After Sales Training 23

Mi USB IR Accessory Black Installation

Alert to insert Mi USB-IR

Mi USB IR Accessory Black Control

set-top box with Mi LED TV Remote.

 Infrared (IR) Cable helps you control the set-top

box (STB) with your TV remote. Now, remove
the hassle of switching between multiple remotes
to control your content.

 You can browse channels, increase/ decrease

volume and do much more using just a single
remote.

Xiaomi India After Sales Training 24

 Mi TV USB IR Accessory Black Steps

Mi USB-IR Blaster Connect to USB port Place IR LED in front of Set-Top box

Xiaomi India After Sales Training 25

 Do’sInstallation
Precaution during & Don’ts
Do’s Don’ts
• Panel
 Make sure there is no dent/crack or damage in Mi TV
is very thin
& panel flatness is normal.
and should be handled carefully
Before wall mount do not forget to Inspect the flatness whether is
normal or not and double check with customer.

 After unpacking make sure physical contents is matching with  After unpacking do not forget to check physical contents is
Box contents mentioned. matching with box contents mentioned

 Capture of Panel photo and Box contents after unpacking.  Do not forget to capture the photos of panel and box content and
retain the photos.
 Confirm with customer wall mount/ table mount .
 Do not forget to confirm with customer wall mount/table mount.

 Confirm location of installation and check availability of power  Do not forget to confirm location of installation.
source

 Make sure during 55” wall mount and table mount  During 55” wall mount and table mount Installation do not
Installation TV should be positioned Vertically Upwards). positioned horizontally (Lay down).

 43 & 55” Installation with the help of two engineers.  Installation should not be carried out without helper

 Protective Sheet to be removed after Installation  Standsheet

Do not forget to remove the protective 2 after Installaiton.

 Wipe the panel with dry cloths.  Do not wipe the panel with water.

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 Intro to Patch
Precaution WallInstallation
during with Android TV Demo

• Panel
PatchWall is anthin
is very Android
andBased OSbe
should for handled
Mi TV’s developed by
carefully
Xiaomi

 A simple and amazing User Interface which will make the TV

come alive

 Connected TV experience for both VOD(Video On Demand)

+ DTH/ (Direct To Home) Cable TV

Stand 2

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Mi TV Software Flashing Training
32” , 49” and 55” Smart TV’s

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Online Upgrade
Update through OTA

Smart Update
 Go to Settings  About  System update
 Check for update.

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Offline Upgrade
Update through USB drive

Manual update
Select Key
 Press and hold Select key + back key on the
remote simultaneously.
Back Key

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Data Clean Method
Data Clean method

1. Turn off TV
2. Active data interface by remoter

Bluetooth Remote:
 For Bluetooth remoter pull up MiTV power cable for 3
second then reconnect it.

 Hold[Select]and [Back] simultaneously and face it to

white LED on the bottom when it starts to flash. Wait for
Android recovery screen to come out.
Reset System
Select these items in sequence(WIPE DATA/FACTORY
RESET, WIPE CACHE PARTITION),
then select REBOOT SYSTEM NOW and reboot TV.

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Flashing Method (U disk)
1. Tools Preparation

U disk 1pcs FAT32 type

2. Download Rom ROM Name Rules Example

ROM Download Patch MiTV Rom_all

KBS System>Service>
Announcement>
MiTV ROM/ or
search MiTV ROM directly.

Download Latest MiTV Rom_all

32
Flashing Method (U disk) & Software Identification
1. 32” TV Pro (Software )

2. 49” TV Pro ( Software)

3. 55” TV Pro ( Software)

4. 32” TV & 43 “ TV Software (Old Model)

5. 55” TV Software (Old Model)

33
 Flashing Method (U disk)
Bluetooth Remote:
 For Bluetooth remoter pull up MiTV power cable
for 3 second then reconnect it.

 Hold[Select]and [Back] simultaneously and face

it to white LED on the bottom when it starts to
flash. Wait for Android recovery screen to come
out.

 Select  Apply update from EXT

Xiaomi India After Sales Training 34

 Flashing Method (U disk)
Steps to be followed:

 Select  Apply update

from EXT

 Select  Update from

udisk

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 Flashing Method (U disk)
Steps to be followed:

 After update completed

successfully.

 Select  Reboot the

system now

Xiaomi India After Sales Training 36

 Service Manual
Precaution For 32” 43” 49” & 55”
during Installation

• Panel
Service
is Manual for 32”
very thin and43”should
49 & 55”
be handled carefully
a. Function Test for 32” 43” 49” & 55”
b. Assembly & dismantle for 32” 43” 49” & 55”
c. Software Flashing & Log Capturing Method for 32” 43” 49” & 55”
d. Defects Code for Mi TV

32” & 32” Pro

43”

55” & 55” Pro

49” Pro
Stand 2

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 Log Capturing Method

Log capturing method

1.Keep TV on network ( WI -Fi or Wired )

2.Operate via remoter

MiTV Setup→About TV→ Model Click 5 times to

ensure it is on developer mode)→Security Android
log(on)→Back to Home →Menu → Upload
log(repeat 3 times to ensure log is totally uploaded)
Flash progress bar.

3. Record the time and MAC address after upload

log and send them to Technical Trainer.

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Log Capturing Method

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 Identification of 32” MB and 32” Pro MB Identification

SN start with V26i

SN start with V26

Mother board design 32” model Mother board design 32” Pro model

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 Identification of 55” MB/PB and 55” Pro MB/PB Identification

55” MB board
design

SN start with V23

55” Power board design

55” Pro
Mother board
design

SN start with V23i

55” Pro Power board design Xiaomi India After Sales Training 41
 Identification of 49” LG Panel and Samsung Panel

Key Point:

Only LG
Panel
55” Power board design equipped with
T-con and 2
pcs

FPC
Samsung do
not have.

Xiaomi India After Sales Training 42

 D during
Precaution Tool For 32” 43” & 55”
Installation

• e.Panel
D Toolis
Introduction
very thin and should be handled carefully

Stand 2

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Warranty Information

Product Category Warranty coverage Period

Product TV, Remote, Mi IR cable 1 year

Mother Board , Power Board, IR Board,

Speakers, LVDS Cable, Power Cable, FPC Cable,
TV Parts 1 year
etc.

Panel Extended warranty for panel 1+1 year

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Warranty Information/ DOA/DAP
Initial date/
Category Period Types
terminate date

1. 10 days replacement policy only in case of

technical failure Online purchase cases.
2. 7 days replacement policy only in case of
Replacement 10 days True Failure Return technical failure Offline purchase cases .
3. Any physical damages found at the time
of delivery should be reported within 24
hrs from the time of delivery.

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 FAQ
Precaution during Installation
1.Q : If Pre-Installed App Not Working?
A : Restart the unit, check for Software version
• Panel is very thin and should be handled carefully
2. Q : If Auto Restart/ Only Logo Showing?
A : Reset the unit, check for Software version

3. Q : If Wi-Fi not connecting ?

A : Check your Internet access point connection.

4. Q: Why Google cast is not happening in specific Mobile?

A: Our TV supports only cast supported devices.

5. Q: WIRELESS DISPLAY /SCREEN cast LAGGING ISSUE ?

A: Check your device network capabilities and type of content streamed.

6. Q: WIRELESS DISPLAY CONNECT/ NO SOUND & BLANK SCREEN?

A: Check device sharing options and sound output device permissions Stand 2

7. Q: Wireless display - Can we project from Windows / Apple Laptop?

A: For Windows Yes , Apple No.
Xiaomi India After Sales Training Xiaomi India After Sales Training 46
 FAQ
Precaution during Installation
8.Q : DLNA Support - I am unable to connect & view my laptop contents.
A : Yes it supports , Check permissions on your laptop sharing services.
• Panel is very thin and should be handled carefully
9.Q : Why I am unable to play 4K from USB on 55 inch TV?
A : Check file format.

10 Q: Why I am unable to play 4K from you tube on 55 inch TV?

A : YouTube does not offer 4k on TV services

11 Q: Some remote buttons not working.

A :Check battery If there is no Customer Induced Damage found and it functionally failure we can replace
new one for customer.

12 Q: No sound from Head phone Jack

A: If there is no Customer Induced Damage found and it functionally failure we can replace new one for
customer.
Stand 2
13 Q: Does it support Amazon prime, Google Play store , Google cast ?
A; Officially we do support above apps .

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 FAQ
Precaution during Installation
14.Q : My hard disk not getting detected
A : We support NTFS,FAT32, ext4 formats. Ex-FAT is not supported
• Note:
Panel is very thin and should be handled carefully
Ex-FAT is not supported

15.Q : Up to what capacity HDD is supported?

A : Tested upto 2TB

16 Q: Which USB port HDD should be connected?

A : Any of the available

17 Q: Is it possible to update software from USB using pen drive?

A : Yes it is.

18 Q: How to play RGBK pattern for checking the panels / Dead Pixel issues?
A : Released 4Kp and 1080p testing image.

19 Q: Which HDMI port supports ARC and how to identify? Stand 2

A : Ports are clearly named.

20 Q: Is it support Air Mouse ?

A : Yes Xiaomi India After Sales Training Xiaomi India After Sales Training 48
 FAQ
Precaution during Installation
21.Q : If an engineer changed the mother board the MAC address will it get changed ?
A :Yes it is , as we changing the mother board.
• Panel is very thin and should be handled carefully
22.Q : Is our TV supports all video formats & Is it mentioned in User manual?
A : Almost all the video formats supports.

23 Q: Is our TV supports webcam ?

A : No, It does not support as our TV does not have the front camera.

24 Q: If the memory is full does it pop up the memory is full ?

A : Yes it is.

25 Q: Does it show the Wi-Fi connection speed option?

A : No , If customer wants to check he/she can Install third party speed test app.

26 Q: Can I set wallpaper of my image?

A : No you can not. Stand 2

27 Q: Is there screen short option in it ?

A : No, It does not have .
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 FAQ
Precaution during Installation
28.Q : Does Mi IR USB cable supports DVD & other brand TV’s ?
A : No, It does not support for DVD & other brand TV’s.
• Panel is very thin and should be handled carefully

29.Q : In 55 inch TV can I send/receive audio file , Image and video ?

A : No, we have Bluetooth option only for pairing the Bluetooth and audio out .

30 Q: Does Mi TV have browser option?

A : YES

31 Q: Does it support Air Play ?

A : No.

32 Q: Does it support Chrome cast ?

A: yes it supports.

33 Q:What is the LED life time/Mean Time Between Failure(MTBF) ? Stand 2

A: 50,000 hrs.

34 Q: Can I Install third party application through Google Play store ?

A: Yes. Xiaomi India After Sales Training Xiaomi India After Sales Training 50
 Precaution during Installation

• Panel is very thin and should be handled carefully

Thank you

Stand 2

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