Struggling Cafe

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Your teacher just opened his restaurant in the neighborhood by the name The Trainee Club

Cafe. You are having coffee with him one day at the Cafe and he shares that he is worried
about his business. The profits are stagnating despite the growth in overall revenues. He asks
for your advice as he is aware that you have learnt a lot from The Management Trainee
Preparation Toolkit.
You agree to look at his collected data and give him some recommendation to overcome
the stagnant profitability and make more money.
Information on The Trainee Club Coffee
The Cafe is running two product lines: Beverages and Sides. Beverages include coffee, tea
and other cold beverages. Sides include both savory items such as sandwiches, burgers and
baked items as well as baked goods such as cakes, croissants etc.

The Cafe is located on a busy street close to several large offices and commercial complexes.
Your teacher had spoken to a few of his friends who run similar businesses in other parts of
the country and has gathered the following industry information:

“The market for beverages is largely stagnant in a location unless new developments come
up in the vicinity. It is a seasonal business with peaks during summers and winters, but
stagnant trend overall. However, the market for sides (freshly prepared food and baked
goods) has seen an increasing trend in other similar joints. The key is to keep innovating the
menu. The largest coffee chain – F Cafe has had a store in the area for the last 5 years and
The Trainee Club Cafe had lost its business initially when the store opened. However, now
both the Cafes have their own customers. There are no other direct competitors”

The Trainee Club Cafe has its peak traffic during the lunch hours (12:30 - 2:30 pm) and
evening hours (5pm - 6:30 pm). It is popular for its side menu.

Regarding the menu, product mix has largely remained the same within the sides segment.
All the items on the side menu including the sandwiches are prepared in advance and heated
on request after an order has been placed.

However, two new 'made to order' products have been introduced in 2016: sweet potato fries
and pulled pork burgers. The sweet potato fries are made in batches and are only available in
the evening. The pulled pork burgers are custom made after an order has been placed and are
available only during lunch hours.

The cost of material/labor has not changed in the last 3 years.

Bellows are some further details about The Trainee Club Cafe. Please take a look.
Appendix

Table 1: Financial Data of The Trainee Club Coffee

Table 2: Key Financial Metrics of The Trainee Club Coffee


Table 3: Pulled Pork Burger financial analysis

Table 4: Sweet Potato fries financial analysis

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