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    Process Mapping in Four Steps

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    Troy Green
    A process is a series of steps taken to accomplish a task or activity. Everything we do involves multiple processes. There are four main steps to business process engineering: 1) Identifying the key processes, 2) Gathering information about the process from documents and stakeholders, 3) Interviewing people involved and creating a process map, and 4) Analyzing the process to find ways to make it more effective and efficient. Tools like flowcharts, templates, and process definition agreements are used to document and improve the processes.

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    Process Mapping in Four Steps

    Uploaded by

    Troy Green
    245 views11 pages
    A process is a series of steps taken to accomplish a task or activity. Everything we do involves multiple processes. There are four main steps to business process engineering: 1) Identifying the key processes, 2) Gathering information about the process from documents and stakeholders, 3) Interviewing people involved and creating a process map, and 4) Analyzing the process to find ways to make it more effective and efficient. Tools like flowcharts, templates, and process definition agreements are used to document and improve the processes.

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    A process is a series of steps taken to accomplish a task or activity. Everything we do involves multiple processes. There are four main steps to business process engineering: 1) Identifying the key processes, 2) Gathering information about the process from documents and stakeholders, 3) Interviewing people involved and creating a process map, and 4) Analyzing the process to find ways to make it more effective and efficient. Tools like flowcharts, templates, and process definition agreements are used to document and improve the processes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    245 views11 pages

    Process Mapping in Four Steps

    Uploaded by

    Troy Green
    A process is a series of steps taken to accomplish a task or activity. Everything we do involves multiple processes. There are four main steps to business process engineering: 1) Identifying the key processes, 2) Gathering information about the process from documents and stakeholders, 3) Interviewing people involved and creating a process map, and 4) Analyzing the process to find ways to make it more effective and efficient. Tools like flowcharts, templates, and process definition agreements are used to document and improve the processes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    What is a Process?

     A process is no more than the steps and


    decisions involved in the way work is
    accomplished.
     Everything we do in our lives involves processes
    and lots of them. The transportation industry is
    no different.
     Here are some relevant examples:
    − Creating a Toll Transaction
    − Creating a Photo Toll Transaction
    − Creating a Tag Toll Transaction
    − Etc..
    Business Process Engineering in 4 Steps

    1. Process Identification
    2. Information Gathering
    3. Interviewing and Mapping
    4. Analysis
    Process Identification

     Attaining a full understanding of all the roles,


    inputs, outputs, and steps of a process.
    ROLES

    INPUTS Process OUTPUTS


    Shape
    Process Identification cont.

     SIPOC is a diagramming tool that uses logic to help a


    team create a process map of a how they (the team)
    accomplish a process
    Information gathering

     Identify artifacts that will set the scope of the process


    discovery exercise.

    •SOW
    •RFP
    •Regulatory Laws
    •As-Is Business Process
    •Etc…
    Gathering “Business Rules”

     Elicitation Techniques
    o JAD
     Mockups
     Requirements Elicitation
    o Survey
    o Brainstorming
     SIPOC

     The only right approach is the one defined and approved


    by the audience and situation.

     If one is not required by the COE, PMO, or Project team


    then create an agreed upon gathering standard and stay
    consistent.
    Modeling the “Business Rules”

     The only right approach is the one defined and approved


    by the audience and situation.

     If one is not required by the COE, PMO, or Project team


    then create an agreed upon modeling standard and stay
    consistent.

     Modeling Techniques
    o IDEF0
    o BPML
    o Graham Process Modeling
    o BPM
    Mapping the WSDOT Tolling Process

    Terminator Terminator: Start or stopping point for respective process

    Unit Process
    Unit Process: Identifies a task that is covered in a step-by-step manner in the Process

    Process Decision: Identifies a decision / branching point, signifying a choice to be made by


    Decision? the end user. Lines represent different choices emerging from different parts of the
    diamond.

    Sub- Sub-Process Reference: This shape is used to display a lower (More detail) level process diagram
    Process

    Flow line (solid): Line indicates the normal sequence of steps and direction of flow in the Process. Line can also
    lead to documents involved in the process flow.

    Incoming

    Off-page reference: Information coming in from or going out to another flowchart.


    Outgoing
    Tools of the trade

     Whiteboard
     Stakeholders
     Process Definition Agreement
     Diagram tool (Visio or Omnigraffle)
     Business Process Template
    − Visio Template
    − Word Template
    − Comment log (As needed)
    Analysis

     Utilizing tools and approaches to make the


    process run more effectively and efficiently.
    − Software development – Used to help developers and QA
    teams gain a deeper understanding of the business
    impact of the functions and features they are building or
    testing
    − Business Management – Using methods like PDSA
    managers can improve performance by setting up a
    standard process, evaluating it, and making course
    corrections as needed
    What's Next

     Create Workspace
    − Templates
    − Business Process Repository
     Q&A

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