Jamuna Bank
Jamuna Bank
Jamuna Bank
Section-9
Report on
Submitted To:
Lecturer
Southeast University
Submitted By:
Md. Shahnewaz
Id: 2016110000002
Date of submission: 05-Sep-2018
Executive Summary
The Banking Industry in Bangladesh is more than 100 years old. The first commercial
Bank was ANZ Grindlays Bank, which opened in 1905. The country’s central Bank,
Bangladesh Bank, controls and monitors the Banking Industry. At present there are 34
(local, foreign) commercial Banks, 5 Development financial institutions, 17 finance and
leasing companies in Bangladesh. Government has issued licenses to 8 Merchant Banks.
Primary decision has been taken to allow another couple of local commercial Banks soon.
All local banks are imposed with 5 percent Cash Reserve Requirement (CRR), which is
non-interest bearing and 15% Statutory Liquidity Requirement (SLR). This has given rise
to higher cost of funds. In addition as Banking products, which can be offered in
Bangladesh, are fairly Homogeneous in nature due to right regulations imposed by
Bangladesh Bank. Competing through differentiating the range of products offered is
often difficult and not effective.
Jamuna Bank Ltd. (JBL) is a solid, forward-looking, modern local Bank with a record of
sound performance. It is discarding its erstwhile conservative mould and in response to
current Dynamic trends in financial activities, adopting an aggressive customer focused
Banking system. The effort that Jamuna Bank makes in order to portray they bank as a
Brand image in very strong and successful. The general image of Jamuna Bank is that it is
“Trustworthy, Efficient, Helpful and Committed”.
This report covers seven chapters. First two chapters cover the introduction and
organization part. Third chapter covers the General Function of Bank which contains
Account opening, Types of Account, Foreign Exchange and remittance, and Loan and
Advance. Fourth chapter covers the Products and service of Jamuna Bank, Deposit
scheme and Loan scheme. The fifth chapter covers the Performance analysis of jamuna
bank regarding with other Bank. The six chapter includes findings and recommendations.
Seven chapter includes conclusions.
Table of Content
Sl. No. Particulars Page no
Chapter 1 Introduction
5
1 Name of the Loan products
6-7
Types of loan products
8
Background of the study
8
Objectives of the study
9
Scope of the study
9
Limitation of the study
Chapter 2 Methodology:
Primary data 10
Secondary Data 10
2
Data analyze 10
Data Presentation 10
3 Profile 11
Vision 11
Mission 11
Objectives 12
Strategic Priority 12
5 Recommendation 32-33
Conclusion 34
Name of loan Product:
Auto Loan
Personal Loan
Salary Loan
Doctors Loan
Education Loan
Jamuna Bonik
Jamuna Chalantika
Jamuna Green
Jamuna Jantrik
Jamuna Shachchondo
Jamuna Sommriddhi
Jamuna Swabolombi
Types of Loan:
Loan Depending on Depending on Collateral Depending on
Maturity purpose
Auto Loan Medium Term A. Registration of vehicle in favour Consumer Loan
Loan of JBL
B. Personal guarantee of the
applicant & applicant’s spouse.
Any purpose Loan Long term Loan A. The loan shall be secured by Consumer Loan
200% tangible asset or 100%
financial asset.
B. In suitable cases security
condition may be relaxed.
Salary Loan Medium term Personal guarantee of the applicant & Consumer Loan
Loan applicant’s spouse
Doctors Loan Medium term A. Personal guarantee of the Consumer loan
Loan Applicant & Applicant’s spouse.
B. Third party Guarantor shall be
equal to or more creditworthy
than the Principal applicant
Education Loan Medium term A. Any other security acceptable to Consumer loan
Loan the bank.
B. Personal guarantee of the
applicant & applicant’s spouse
Overseas job loan Medium term A. Personal Guarantee of the Consumer loan
Loan applicant & applicant’s spouse.
B. Third party Guarantor shall be
equal to or more creditworthy
than the principal applicant.
Offers for Importers Short Term Loan One Person guarantees Corporate loan
Offers For exporters Short Term Loan One person guarantees Corporate Loan
Jamuna Banik Short term loan One Person guarantees Consumer Loan
Jamuna Chalantika Short Term loan One Person guarantees Consumer Loan
Jamuna green Short Term loan Two Person guarantees Consumer Loan
Jamuna Jantrik Medium Term Two Person guarantees Consumer Loan
loan
Jamuna Nari uddogh Medium term Two Person guarantees Consumer loan
Loan
Jamuna NGO Medium term Cash/Cash Equivalent security Consumer loan
Shohojogi Loan
Jamuna Medium term One Person guarantees Consumer loan
Shachchondo Loan
Jamuna sommriddi Medium term One Person guarantees Consumer loan
Loan
Jamuna Swabolombi Medium term One Person guarantees Consumer loan
Loan
Chapter 1: Introduction
Background of the study
Jamuna Bank Limited is a banking company registered under the companies Act 1994
with its Head office at Chini Shilpa Bhaban (2nd floor, 3rd floor & 8th floor), 3, Dilkusha,
C/A, Dhaka-1000.The bank started its operation from 3rd June 2001.
Jamuna Bank Limited is a highly capitalized new generation Bank started its operation
with an Authorized Capital of TK.1600.00 million which is amended by TK. 4000.00
million ,as of December 2007 Paid-up Capital of the bank raised to TK 1313.27 million.
JBL undertakes all types of banking transactions to support the development of trade and
commerce of the country. JBL’s services are also available for the entrepreneurs to set up
new ventures and BMRE of industrial units. The Bank gives special emphasis on Export
Import, Trade Finance, SME Finance, Retail Credit and Finance to Woman Entrepreneurs.
To provide clientele services in respect of international Trade it has established wide
correspondent banking relationship with local and foreign banks covering major trade and
financial centers at home and abroad.
Jamuna Bank Ltd., the only Bengali named new generation private commercial was
established by a group of winning local entrepreneurs conceiving an idea of creating a
model banking institution with different outlook to other the valued customers, a
comprehensive range of financial services and innovative products for sustainable mutual
growth and prosperity. The sponsors are reputed personalities in the field of trade,
commerce and industries. The Bank is being managed and operated by a group of highly
educated and professional team with diversified experience in finance and banking. The
scenario of banking business is changing environment. Jamuna Bank Ltd. Has already
achieved tremendous progress within only two years. The Bank has already ranked the top
out as a quality service provider & is known for its reputation.
Depending on maturity
Depending on collatateral
Depending on purpose
The field of my study is the operation of Sonargaon Road branch of JAMUNA Bank Ltd.
For conducting this study an overall knowledge of the total banking system will necessary
because the departments banking are linked with each other due to some partial
proceeding. The scope of the organization part covers the organization structure,
background, objective, function, departmentalization and business performance of JBL as
a whole. The main part covers the operation scenario of a branch of JBL. This refers how
the bank helps the customer in general banking and foreign exchange banking. It also
covers loan and advances facilities of JBL, credit appraisal system, and activities of credit
department.
Data collection:
Primary Data:
Secondary Data
This report has been prepared on the basis of secondary sourse.For preparing this report, I
have also got information from annual reportnof the “jamuna bank ltd”.No structured
questionnaire has been used.information regarding office activities of the Bnk has been
collected through internet.we also used the “jamuna bank ltd” annual prospectus for gathering
information.
● Textbooks of Banking
● Annual report of insuance company
● Internet
● Website of JBL
● Banking Journals
● Annual reports of JBL
Data analyze: Main objectives of this report is to give details information about the products
of this bank.i have used MS word to analyze the data.
Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies Act,
1994 of Bangladesh with its Head Office currently at Hadi Mansion, 2, Dilkusha C/A,
Dhaka-1000, Bangladesh. The Bank started its operation from 3rd June 2001.
The Bank provides all types of support to trade, commerce, industry and overall business of
the country. JBL's finances are also available for the entrepreneurs to set up promising new
ventures and BMRE of existing industrial units. The bank was established by a group of local
entrepreneurs who are well reputed in the field of trade, commerce, industry and business of
the country.
The Bank offers both conventional and Islamic banking through designated branches. The
Bank is being managed and operated by a group of highly educated and professional team
with diversified experience in finance and banking. The Management of the bank constantly
focuses on understanding and anticipating customers' needs. Since the need of customers is
changing day by day with the changes of time, the bank endeavors its best to devise strategies
and introduce new products to cope with the change. Jamuna Bank Ltd. has already achieved
tremendous progress since its beginning. The bank has already built up reputation as one of
quality service providers of the country.
At present the Bank has real-time Online banking branches (of both Urban and Rural areas)
network throughout the country having smart IT-backbone. Besides traditional delivery
points, the bank has ATMs of its own, sharing with other partner banks and consortium
throughout the country.
The operation hour of the Bank is 10:00 A.M. To 6:00 P.M. from Sunday to Thursday with
transaction hour from 10:00 A.M. to 4:00 P.M. The Bank remains closed on Friday, Saturday
and government holidays.
Vision:
To become a leading banking institution and to play a significant role in the development of
the country.
Mission:
The Bank is committed for satisfying diverse needs of its customers through an array of
products at a competitive price by using appropriate technology and providing timely service
so that a sustainable growth, reasonable return and contribution to the development of the
country can be ensured with a motivated and professional work-force.
Objectives:
Strategic Priority:
✓ Delivering customer’ desired products and services to create true customers’ value.
✓ Focusing on export of both traditional and nontraditional items and remittance to
ensure a comfortable position of foreign exchange all the time.
✓ Doing businesses that have higher risk adjusted return.
✓ Focusing on maintenance of assets quality rather than its aggressive expansion.
✓ Changing the deposit mix thereby reduce the cost of deposits.
✓ Ensuring all modern alternative delivery channels for easy access to our services by
customers.
✓ Taking banking to the doorstep of our target group.
✓ Restructuring existing products and introducing new products to meet the demand of
time and the target group.
✓ Entering into new avenues of business to increase profitability.
✓ Bringing unbanked people into our delivery channels.
✓ Increasing fee based service/activities where costly capital is not changed.
✓ Ensuring organizational efficiency by continuous improvement of human capital and
motivation level, dissemination of information and thereby ensuring a sustainable
growth of the organization
Auto loan
Customer Segment:
Purpose:
● To procure brand new/reconditioned Personal Transport, of age not more than 5 years.
● Bangladeshi by birth.
Minimum Income:
● Net Income should be at least Tk. 40,000/- per month. (To be substantiated by
evidence) The customer must have sufficient net cash flow to repay the loan
instalments regularly.
Loan Size:
● 5 years.
Loan to price:
● Regulated by Bangladesh Bank from time to time. Presently Loan to Car value is
50:50 ratio and should not exceed Tk.40 lacs (Maximum amount)
Rate of Interest:
Security/ Collateral:
● Third party Guarantor shall be equal to or creditworthy than the principal applicant.
● Post-dated cheques for instalments and one undated cheque covering entire loan
amount with interest.
● Bangladeshi by birth.
Minimum Income:
● Net Income should be at least Tk. 40,000/- per month. (To be substantiated by
evidence)
Loan Size:
● 10 years.
Loan to price:
Rate of Interest:
Security/ Collateral:
● The loan shall be secured by 200% tangible asset or 100% financial asset.
● Third party guarantor shall be equal to or creditworthy than the principal applicant.
●
Personal Loan
Customer Segment:
Purpose:
● Bangladeshi by birth.
Minimum Income:
● Net Income should be at least Tk. 40,000/- per month. (To be substantiated by
evidence)
Loan Size:
● 5 years
Rate of Interest:
Security/ Collateral:
● The loan above Tk. 8.00 Lac shall be secured by 200% tangible asset or 100%
financial asset.
Salary Loan
Customer Segment:
Purpose:
● Bangladeshi by birth.
Minimum Income:
Rate of Interest:
● 5 year
Loan Size:
● Minimum 1.00 lac and Maximum Tk. 8.00 lac or 12 times of gross salary, which ever
is lower.
Security/ Collateral:
● Lien on Salary and service benefit of the customers and consent to pay to JBL on
demand to adjust the loan from his employer on JBL standard format.
● Third party guarantor shall be equal to or more creditworthy than the Principal
applicant.
Doctor’s Loan
Customer Segment:
For Salaried Doctors of reputed Medical Colleges & Hospitals, Clinics, Diagnostic Canters,
NGOs, Multinational/Local Corporate, Govt. Offices, Semi Govt. Offices, Autonomous
Organizations, National/International Aid agencies, UN Bodies. Self Employed Tax Paying
Doctors having good reputation and reliable income source(s).
Purpose:
● Bangladeshi by birth.
Minimum Income:
● Net Income should be at least Tk. 30,000/- per month. (To be substantiated by
evidence).
Loan Size:
● 5 years
Rate of Interest:
● As determined by the bank from to time.
Security/ Collateral:
● Loan above Tk.10.00 lac must be secured by 200% fixed asset or 100% financial
asset.
● Third party Guarantor shall be equal to or more creditworthy than the Principal
applicant.
Education Loan
Customer Segment:
Pre-qualification:
● The applicant must have (a) Chatro-Bondhu Account (EL-19) or (b) Overseas Student
File or (c) Overseas Scholarship/University Acceptance.
Parents/Guardians/Guarantors Qualification:
Purpose:
● Student supposed to bear (1) Tuition Fees (2) Living Cost (3) Other Educational
Expenses (4) Consultants Fee (5) Visa Processing fees (6) Travelling Cost (7)
Document/Other verification Fees (8) Purchase of Educational Equipments/Gadget
(9) any other cost not stated above but acceptable to the bank.
Nationality & Age Limit:
● Bangladeshi by birth.
Minimum age 18 35
Maximum age 40 57
Minimum Income:
● Gross Monthly Income of the Customer/Guarantor should be at least Tk. 30,000/- per
month. The Customer/Guarantor must have sufficient net cash flow to repay the loan
instalments.
Loan Size:
● 4 years
Rate of Interest:
Security/ Collateral:
● Mortgage of any tangible asset having forced sale value of at least double the loan
amount or Lien on financial asset having value at least equivalent to the loan amount.
● Third party Guarantor shall be equal to or more creditworthy than the principal
applica
Customer Segment:
Person having valid Job Offer/Akama/Green Card/Business Visa/ Resident Visa/Work Permit
Visa. Person moving overseas for on the job training with subsequent Job Prospect. Person
having business overseas evidenced by business documents.
Purpose:
● Bangladeshi by birth.
Minimum Income:
● Net Income should be at least Tk. 50,000/- per month. (To be substantiated by
evidence)
Loan Size:
● 5 years.
Rate of Interest:
Security/ Collateral:
● Registered mortgage/ registration of fixed asset in the name of the bank having value
of at least two times the loan applied for.
● Lien of financial asset having value of at least equivalent to the loan amount.
● Third party Guarantor shall be equal to or more creditworthy than the principal
applicant.
Offers for Importers
Import Support: JBL Corporate Banking extends all out supports to Importers by allowing
Irrevocable Letter of Credit both sight and deferred term basis advising and even confirming
the same through its wider correspondent network.
● Loan against Trust Receipt popularly known as LTR is allowed as post import
working capital finance for a period of mainly 45 days to 90 days for trading and 90
days to 180 days for manufacturing houses. This is a preferred mode of finance since
it is a short-term facility.
Loan against Imported Merchandise known as LIM is offered for those business houses
which cannot offer adequate/requisite collateral security. In that case, the bank allows LIM as
post import finance. Goods imported are stored in the godown under lock & key of the bank.
Customers release goods through Delivery Order (DO) by making proportionate payment
against goods.
Now our SME clients are being involved in foreign trade, their network has been expanded
throughout the world. To facilitate the foreign trade transactions of the SME clients, Jamuna
Bank is offering a product named ‘Jamuna Bonik’.
Purpose
To settle foreign trade payment & import document retirement line (mainly import financing,
e.g., L/C and LTR facility).
Key Features
● Loan Amount: Min. BDT 5.00 lac to Max. BDT 50.00 lac.
● Tenure: For each L/C highest 04 months and for each LTR highest 06 months.
● No hidden charge.
Eligibility
Required Documents
Jamuna Chalantika
To operate your business with extra ease, term loan is not always the only solution. Keeping
this capital requirement for your business, Jamuna Bank is offering a package of working
capital solution [50% term loan & 50% revolving credit (cash credit) facility] to run the
business smoothly.
Purpose
Key Features
● For Term Loan- Maximum 36 months. Interest Rate: Competitive interest rate. Fast
and quality service.
● No hidden charge.
Eligibility
Required Documents
To save our beloved earth from the disaster of Green House Effect, Jamuna Bank is offering
ECO friendly product ‘Jamuna Green’. Under this product, you can get finance for ETP
plants in different sectors, Eco friendly vehicles, Eco friendly fields (reduce CO2 emission),
Bio Fertilizer, Bio gas plants, Solar plants and Eco friendly any other business. Mode of
finance shall be Term Loan mainly.
Purpose
Key Features
● No hidden charge.
Eligibility
Required Documents
Jamuna Jantrik
When any SME client wants to puchase any machine or vehicle for business, Jamuna Bank is
there with the offer of ‘Jamuna Jantrik’ thorugh which the client can get a lease finance
facility.
Purpose
Key Features
● No hidden charge.
Eligibility
Required Documents
About fifty percent of our total population is women and many of them have succeeded as a
business entrepreneur. To give our incomparable ladies some extra ease and to help them to
get financial freedom, Jamuna Bank Ltd. is offering a product ‘Jamuna Nari Uddogh’. To
make your dream come true, we are always with you as a true friend.
Purpose
Key Features
● For Manufacturing industry 42 months. Interest Rate: 10% - the lowest interest rate.
● No hidden Charge.
Eligibility
Required Documents
From the very beginning, one of the goals of Jamuna Bank Ltd. is to provide services to the
under privileged people of remote areas. Keeping that idea in mind, the Jamuna Bank Ltd.
has come forward with a product for SME customers named ‘Jamuna NGO Shohojogi’.
‘Jamuna NGO Shohojogi’ ensures wholesale financing through the reputed NGOs in the
country whose past records are remarkable, repayment behaviours are satisfactory, growth
rates are significant and above all loan monitoring & recoveries are above 95%.
Purpose
● To provide loan facility to the small enterprise through wholesale lending to the
NGOs.
Key Features
● No hidden charge.
Eligibility
● Any type of NGO having certificate from Micro Credit Regulatory Authority to
operate business in Bangladesh.
Required Documents
Purpose
Key Features
● Tenure: For 1st time loan- 12 months to 30 months. For Repeat Loan- 36 moths to 48
months.
● No hidden charge.
● A FDR shall be taken covering minimum 25% of the total ticket size. The SOD
facility shall be allowed upto 90% of the FDR amount.
● Guarantor must be renowned business person and have permanent residence in the
commanding area/ possession of the shop.
Eligibility
Required Documents
Jamuna Sommriddhi
Can you imagine – Jamuna Bank is offering you four times loan facility against your encash
able securities like FDR! To avoid encashment of your long held savings - Jamuna Bank is
with you with this amazing product ‘Jamuna Sommriddhi’. Suppose, you have Tk. 5 lac
deposit as FDR with our bank and now you want some capital in your business. But you
intend to avoid encasement of your long-held savings. If so, do not think anything else, just
grab this offer.
Purpose
Key Features
● No hidden charge.
Eligibility
Required Documents
Jamuna Swabolombi
As an entrepreneur, definitely you need working capital to run your business smoothly. To
get this working capital generally you need to keep some collateral security like land as
mortgage to the Bank. But you do not have any landed property or any cash security of your
own. So? Would it be the end of your dream? Never. Jamuna Bank will never let you stop
because your business is our responsibility. Jamuna Bank Ltd. has ‘Jamuna Swabolombi’ –
Collateral free Term Loan in its basket. Just come with proper documents & get it.
Purpose
Key Features
● Tenure: For Trading & Service Industry 30 months. For Manufacturing industry 36
months.
● No hidden charge.
Eligibility
Required Documents
Findings
● According to some clients opinion introducer is one of the problems to open an
account. if a person who is new as a client wants to open account, it is a problem for
him/her to arrange an introducer of SB or CD Account.
● In the Jamuna Bank Ltd there has no ATM Card and International Credit Card
facilities for there clients .
● IT section is week and sometimes it is hanged, as a result they employee face
problem at the time of their work.
● The authority should recruit more employees to serve the customers.
● The bank should introduce more products based on the market demand.
Recommendation:
● Though Jamuna Bank Limited tries to give the best customer support, they have
some lake and linkage compare to other bank of the same generation. The
recommendations for this report are:
● As the clients are not in favour of introducing system if it is possible the rule of
introducing to open an account should be changed Because many peoples are facing
problem to arrange an introducer in the time of opening accounts.
● Jamuna Bank Ltd should offer international credit card, because in modern world
the use of increasing paper currencies is decreasing.
● IT section should be stronger.
● They can recruit experienced employee as well as fresh graduate.
● The bank should introduce more products based on the market demand like Home
Loan, Car Loan, Education Loan etc.
● The bank should reduce their minimum balance to attract more customers.
● Jamuna Bank Limited should offer international credit card, because in modern
world the use of increasing paper currencies is decreasing.
● The bank can open more branches to reach to more customers.
● The bank can open branches or foreign booth because many people send money
from abroad every year to Bangladesh.
● The bank should finance to the consumer goods, because many people in the
country wants to buy consumer goods from bank loan.
● For the success of any organization, employee satisfaction is one of he most
important factor and JBL authority have to look about it.
● The bank should be more profit concern as well as took part to the economics
development of the country.
● The departments of the bank should more efficient to make profit by satisfying
customers.
● The bank should use printed instruments like cheque, pay orders etc.
● Being a clear transparent the bank can provide the best support to the customer as
earn profit.
Jamuna Bank Limited is bank of new generation. For a banking operation deposit is one of
the most important factors as well as remittance, clearing, cash are also part of general
banking and customers are directly related with these department. By making proper
interaction among the departments the bank can give the best support to the account holders.
On the other hand, if he customers are satisfied they will bring more new customers and this
process will be continuing. JBL is the best bank, which provides a large fund to develop the
society, and the bank has to continue this process. Finally, “Jamuna Bank Limited” – ‘Your
Partner for Growth’ must be a true partner of the customers.
Conclusion
There are a number of Private Commercial Banks, Nationalized Commercial Banks and
foreign Banks operating their activities in Bangladesh. The JAMUNA Bank Ltd. is one of
them. For the future planning and the successful operation for achieving its prime goal in
this current competitive environment this report can be helpful guideline.
To compete in the environment of advancing technology and faster communication the
JBL should depend more heavily on the quality service and information technology. No
doubt about it that JBL achieve superior position in our banking industry but to cope with
customer JBL should think how to make it services proactive. To compete with other
bank’s operation in Bangladesh, JBL should introduce easier way for faster processing of
credit analysis. As a leading bank of Bangladesh, JBL contributes in the business with
promising future. I can hope that JBL can spread their business with increasing various
scheme and other utility services