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    Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin

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    pavli999
    Ricoh New Style Pump

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin

    Uploaded by

    pavli999
    34 views4 pages
    Ricoh New Style Pump

    Original Title

    New Style Pump

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    © © All Rights Reserved

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    Ricoh New Style Pump

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    34 views4 pages

    Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin

    Uploaded by

    pavli999
    Ricoh New Style Pump

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    TECHNICAL SERVICE BULLETIN

    BULLETIN NUMBER: D027/D029 – 019 REISSUE # 1/25/2011


    APPLICABLE MODEL:
    GESTETNER – MP C4000/MP C5000
    LANIER – LD540C/LD550C
    RICOH - AFICIO MP C4000/MP C5000
    SAVIN – C4040/C5050

    SUBJECT: “TONER END” DISPLAY IS NOT CLEARED

    SYMPTOM:
    The “Toner End” display is not cleared when the toner bottle is replaced.

    CAUSE:
    The rotor inside the Pump Unit moves in an elliptical pattern (instead of straight up and down), as shown in
    the illustration on the right below. This causes a gap to form between the Rotor and Stator. As a result, toner
    is not supplied correctly from the toner bottle to the Development Unit, and the machine incorrectly detects
    the “Toner End” condition.

    Theoretical behavior Actual behavior


    stator
    rotor
    rotation stator behavior

    rotor behavior gap


    rotor behavior

    Pump Unit

    Copyright  2011 RICOH Americas Corporation. All rights reserved. Page 1 of 4


    Tech Service Bulletin No. D027/D029 – 019 REISSUE #

    SOLUTION:
    Production Countermeasure:
    The shape of the stator has been changed as follows, which prevents a gap from forming between the rotor
    and stator. The serial number cut-in information was not available at the time of this publication.

    Field Countermeasure:
    Perform the following in the field:

    Page 2 of 4
    Tech Service Bulletin No. D027/D029 – 019 REISSUE #

    Contact the Tech. Support Hotline

    Countermeasure 1:
    1. Check the Toner Supply Tube.
    2. If it is bent or disconnected, straighten it out or connect it correctly.

    Countermeasure 2:
    1. Remove the Toner Bottle for the color on which the symptom occurs.
    2. Disconnect the Toner Supply Tube from the Toner Pump Unit.
    3. Remove the toner that is blocked in the Toner Supply Tube with a vacuum cleaner.

    Countermeasure 3:
    Replace the Toner Pump Unit.

    NOTE: This is to prevent the pump unit from becoming damaged over time.

    OLD PART NO. NEW PART NO. DESCRIPTION QTY INT


    D0293201 D0293221 Pump Unit BK 1 1
    D0293202 D0293222 Pump Unit Y 1 1
    D0293203 D0293223 Pump Unit C 1 1
    D0293204 D0293224 Pump Unit M 1 1

    IMPORTANT:
    You MUST separate the root cause using the flow chart and confirm the cut-in serial number
    before replacing the above pump units. If the root cause is different, the symptom will reoccur in
    a short period.

    Countermeasure 4:
    Replace the PCU.

    Page 3 of 4
    Tech Service Bulletin No. D027/D029 – 019 REISSUE #

    # UNITS AFFECTED:
    All copiers listed below and manufactured after the serial numbers provided will have the new parts installed
    during production.

    Cut-in serial numbers:


    Model Name Code Serial Number
    D027-17 V1205500931~ From July 2010
    D027-19 V1206600001~ RAI production
    D027 D027-21 V1206600003~
    D027-27 V1203100610~
    D027-28 V1206600023~
    D027-29 V1206610001~
    D029-17 -
    D029-19 V1306600001~
    D029 D029-21 V1306600003~
    D029-27 V1303100398~
    D029-28 -
    D029-29 V1306610001~

    IMPORTANT:
    You MUST separate the root cause using the flow chart and confirm the cut-in serial number
    before replacing the above pump units. If the root cause is different, the symptom will reoccur in
    a short period.

    INTERCHANGEABILITY CHART:
    OLD and NEW parts can be used in both OLD and NEW parts CAN NOT be used in OLD machines.
    0 NEW machines.
    2 OLD parts can be used in OLD and NEW machines.
    NEW parts can be used in OLD and NEW machines. OLD parts CAN NOT be used in NEW machines.
    1 OLD parts CAN NOT be used in NEW machines.
    3 NEW parts CAN NOT be used in OLD machines.
    Must be installed as a set on units manufactured prior to the S/N cut-in. On units manufactured after the S/N cut-in or
    3/S previously modified, use the new part numbers individually.

    Page 4 of 4

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