Questionnaire For Ride Sharing Apps

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Questionnaire for Ride Sharing Apps

(It is a survey that will be used for academic purposes. Your individual responses to this survey
will be confidential and will not be disclosed anywhere. Please read the questions at the
beginning and answer carefully. Thank you in advance for your valuable opinion.)

(Part-A: Demographic information of the respondents)

01. Name of Respondents.........................................................................................................

02. Gender: a) Male b) Female

03. Marital Status: a) Married b) Unmarried c) Widow

04. Age of the respondents (in years):

a) Below 25 b) 25 to 35 c) 36 to 45
d) 46 to 55 e) above 55

05. Educational Level: a) Below SSC b) SSC c) HSC d) Graduate


e) Masters f) above Masters

06. Occupation: a) Student b) Govt. Service c) Private service d) Business


e) Teaching f) Housewife g) Retired h) Others

07. Monthly Family Income (in taka):


a) 5000– 15000 b) 16000 - 25000
c) 26000 - 35000 d) above 50000
(Part-B: Information about ride sharing apps)

08. Do you use ride sharing apps? a) Yes b) No

09. Which of the following services do you most regularly use?

a) Uber b) Pathao c) Shohoz d) Piickme

10. What is your satisfaction level toward ride sharing apps?


a) Strongly satisfied b) Satisfied d) Neutral e) Dissatisfied f) Strongly
dissatisfied
11. Why do you use ride sharing apps?
a) Fast service b) Security c) Low price d) Easily available
12. How often do you use it?
a) Daily b) Weekly c) Monthly d) In emergency
13. Are you agreed with the getting of excellent customer service?
a) Yes b) No

14. How important are the following factors when choosing service to use?

a) Price

b) Safety and security

C) Convenience and availability

d) Customer service

e) Quality assurance

15. As a regular user of this service want recommend to a friend or well-known people?

a) Yes b) No

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