BUSINESS RESPONSIBILITY REPORT

SECTION A: GENERAL INFORMATION ABOUT THE COMPANY

1. CORPORATE IDENTITY NUMBER (CIN) : L51909MH1988PLC287553

2. NAME OF THE COMPANY : Dish TV India Limited
3. REGISTERED ADDRESS : 18th Floor, A Wing, Marathon Futurex, N M
Joshi Marg, Lower Parel, Mumbai – 400 013, Maharashtra 
4. WEBSITE : www.dishd2h.com
5. EMAIL -ID : [email protected]
6. FINANCIAL YEAR REPORTED : April 1, 2018 – March 31, 2019
7. SECTOR(S) THAT THE COMPANY IS ENGAGED IN (INDUSTRIAL ACTIVITY CODE-WISE):
The Company is mainly engaged in the business of Broadcasting, which falls under Other satellite
telecommunications activities of NIC Code No. 61309 (As per 2008).
8. LIST THREE KEY PRODUCTS/SERVICES THAT THE COMPANY MANUFACTURES/PROVIDES (AS IN BALANCE
SHEET):
The Company provides Direct-to-home (DTH) services and Teleport services.
9. TOTAL NUMBER OF LOCATIONS WHERE BUSINESS ACTIVITY IS UNDERTAKEN BY THE COMPANY:
The operations of the Company are spread all across the country. The DTH services are provided through
the head-end which is located at Noida and Greater Noida. The Corporate office of the Company is situated
at Noida and the registered office is situated at Mumbai. Further, the business activities of the company are
undertaken through 16 Circle Offices, located at the commercial hubs of the country which inter alia include
Delhi, Ahmedabad, Mumbai, Guwahati, Chennai, Bangalore, Hyderabad, Pune, Kolkata, Jaipur, Mohali etc.
10. MARKETS SERVED BY THE COMPANY:
The operations of the Company are spread all across the country.
SECTION B: FINANCIAL DETAILS OF THE COMPANY (STANDALONE OPERATIONS)
1. PAID UP CAPITAL : ` 1,841.27 Million
2. TOTAL REVENUE : ` 40,501 Million
3. TOTAL PROFIT AFTER TAXES : ` (12,894) Million
4. TOTAL SPENDING ON CORPORATE SOCIAL RESPONSIBILITY (CSR) AS PERCENTAGE OF PROFIT AFTER TAX
(%)
During the Financial Year 2018-19, the Company had spent ` 446.58 Lakhs towards the CSR Activities. The
amount of CSR spent is pursuant to applicable provisions.
5. LIST OF ACTIVITIES IN WHICH EXPENDITURE IN 4 ABOVE HAS BEEN INCURRED
The CSR spend of the Company during the year was made in different areas. The CSR contribution was done
in the following manner:
(i) 
` 22.11 Lacs towards “Project Samriddh” to enable livelihood opportunity for the youth through skill
development;
(ii) ` 206.31 Lacs towards Development of facilities for promotion of education;
(iii)
` 134.10 Lacs towards Rural transformation Initiative in SABKA Cluster of Hisar District of Haryana &
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 (iv) 
` 84.06 Lacs towards developing Sports Skills through establishing Sports Centre and Youth development
through Life Skill Program.
SECTION C: OTHER DETAILS
1. DOES THE COMPANY HAVE ANY SUBSIDIARY COMPANY/COMPANIES?
As at March 31, 2019, the Company has 3 subsidiary companies. Dish Infra Services Private Limited is the
wholly owned subsidiary of the Company and Dish T V Lanka (Private) Limited is a Joint Venture subsidiary
of the Company incorporated in Sri Lanka, wherein Company hold 70% of the share capital. Further, C&S
Medianet Private Limited became the subsidiary of the Company with effect from November 1, 2018, wherein
the Company holds 51% of the share capital.
2. 
DO THE SUBSIDIARY COMPANY/COMPANIES PARTICIPATE IN THE BR INITIATIVES OF THE PARENT
COMPANY? IF YES, THEN INDICATE THE NUMBER OF SUCH SUBSIDIARY COMPANY(S).
No
3. DO ANY OTHER ENTITY/ENTITIES (E.G. SUPPLIERS, DISTRIBUTORS ETC.) THAT THE COMPANY DOES
BUSINESS WITH PARTICIPATE IN THE BR INITIATIVES OF THE COMPANY? IF YES, THEN INDICATE THE
PERCENTAGE OF SUCH ENTITY /ENTITIES (LESS THAN 30 %, 30-60%, MORE THAN 60%)
Though Company’s BR policies / Initiatives does not apply to vendors / suppliers, the Company follows zero
tolerance on any acts of bribery, corruption etc. by such agencies during their dealings with the Company and
/ or any of its employees.
SECTION D: BR INFORMATION
1. DETAILS OF DIRECTOR/DIRECTORS RESPONSIBLE FOR BR:
a) Details of the Director/Directors responsible for implementation of the BR policy/policies:
All Corporate Policies including the Business Responsibility Policies of the Company are engrained in
day-to-day business operations of the Company and are implemented by Management at all levels. The
responsibility for implementation of BR Policies of the Company is ultimately shouldered by Mr. Jawahar
Lal Goel (DIN - 00076462) Chairman & Managing Director of the Company.
b) Details of the BR Head:

Sr. Particulars Details

1 DIN Number 00076462
2 Name Mr. Jawahar Lal Goel
3 Designation Chairman and Managing Director
4 Telephone Number 0120-5047000
5 E mail Id [email protected]
2. PRINCIPLE-WISE (AS PER NVGs) BR POLICY/POLICIES
a) Details of Compliance (Reply Y/N)

Sr Questions Business Product Employee Shareholder Human Environment Public & CSR Customer
No Ethics Responsibility Wellbeing Engagement Rights Protection Regulatory relation
Policy
P1 P2 P3 P4 P5 P6 P7 P8 P9
1 Do you have a Policy/ Policies Yes Yes Yes Yes Yes Yes Yes Yes Yes
for
2 Has the Policy been formulated
in consultation with the relevant Yes Yes Yes Yes Yes Yes Yes Yes Yes
stakeholders 113
 Sr Questions Business Product Employee Shareholder Human Environment Public & CSR Customer
No Ethics Responsibility Wellbeing Engagement Rights Protection Regulatory relation
Policy
P1 P2 P3 P4 P5 P6 P7 P8 P9
3 Does policy conform to Policies are prepared ensuring adherence to applicable regulatory requirements and industry standards.
any national /international
standards
4 Has the policy been approved
by the board? If yes has it been
Yes No No No No No No Yes No
signed by MD/ CEO/ appropriate
Board Director?
5 Does the Company have a
specified committee of the
Board/Director/Official to Yes Yes Yes Yes Yes Yes Yes Yes Yes
oversee implementation of the
policy?
6 Indicate the link for the policy to Most of the relevant policies are disseminated and uploaded for information of relevant stakeholders and employees
be viewed online either on Company’s intranet site or on Corporate website
7 Has the policy been formally
communicated to all relevant
Yes
internal and external
stakeholders?
8 Does the Company have in All Corporate Policies including Business Responsibility Policy are engrained in all day-to-day business operations
house structure to implement of the Company and are implemented at all Management levels and monitored by the Chairman & Managing
the policy Director and also by the Chief Executive Officer of the Company from time to time
9 Does the Company have a
grievance redressal mechanism
related to the policy/policies Yes
to address stakeholders
grievances related to the policy?
10 Has the Company carried out
independent audit/ evaluation Policies are evaluated regularly by the CEO and/or respective Senior Executives
of the working of this policy by
an internal or external agency?

b) If answer to the question at Sr No 1 against any principle, is “No”, please explain why:

No. Questions P1 P2 P3 P4 P5 P6 P7 P8 P9
1 The Company has not understood the principles Within the overall guidance of the Board, the Corporate
2 The Company is not at a stage where it finds Policies are framed and/or modified from time to
itself in a position to formulate and implement time. Policies in connection with Business Operations
the policies on specified principles & Human Resources have been implemented and
3 The Company does not have financial or manpower followed over a period of time as per industry norms
resources available for the task and/or best practices and were not approved by the
Board specifically. However these Policies as and
4 It is planned to be done within next six month
when approved are released for implementation by
5 It is planned to be done within next one year the CEO and/or Managing Director of the Company
6 Any other reason (Please specify) at the relevant point in time. Further the policies are
evaluated regularly by the CEO and/or respective
Senior Executives
3. GOVERNANCE RELATED TO BR:
• I ndicate the frequency with which the Board of Directors, Committee of the Board or CEO assesses the
BR performance of the Company. Within 3 months, 3-6 months, Annually, More than 1 year –
The assessment of BR performance is done on an ongoing basis by the Managing Director and Senior
Management of the Company.
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 •  oes the Company publish a BR or sustainability Report? What is hyperlink for viewing this report?
D
How frequently it is published?
The Company had started publishing BR report from financial year 2015-16 on a yearly basis. The BR
report is/shall be available as part of Annual Report on Company’s website viz. www.dishd2h.com
SECTION E: PRINCIPLE-WISE PERFORMANCE
PRINCIPLE 1: BUSINESSES SHOULD CONDUCT AND GOVERN THEMSELVES WITH ETHICS, TRANSPARENCY AND
ACCOUNTABILITY
The company considers Corporate Governance as an integral part of management. The Company has a code of
conduct that is approved by the Board of Directors and this code is applicable to all Board Members and Senior
Management. The code is available on the Company’s website viz www.dishd2h.com. Additionally, as part of HR
policy the Company has framed/circulated policies which deal with Ethics at work place and restraining giving and
receiving of gifts and other benefits in the course of business relationship etc.
1. Does the policy relating to ethics, bribery and corruption apply only the Company? Yes/No. Does it extend to
the Group/Joint Ventures/ Suppliers/ Contractors/NGOs/ Others?
The policies are applicable to the employees at all levels, including subsidiaries.
Though the Company’s policies do not apply to external stakeholders including suppliers, contractors, NGOs
etc., the Company follows zero tolerance on any acts of bribery, corruption etc. by such agencies during their
dealings with the Company and or with any of its employees.
2. How many stakeholders’ complaints have been received in the past financial year and what percentage was
satisfactorily resolved by the management? If so, provide details thereof, in about 50 words or so.
As mentioned in the Corporate Governance Report, 4 complaint were received from Shareholders during the
FY 2018-19, which have been resolved. Additionally on an ongoing basis the complaints / grievances / views
from customers and other stakeholders are dealt with by respective functions within the Company.
PRINCIPLE 2: BUSINESSES SHOULD PROVIDE GOODS AND SERVICES THAT ARE SAFE AND CONTRIBUTE TO
SUSTAINABILITY THROUGHOUT THEIR LIFE CYCLE
1. List up to 3 of your products or services whose design has incorporated social or environmental concerns,
risks and / or opportunities.
The Company’s businesses are provided in compliance with applicable regulations / advisories, issued by
relevant Statutory Authorities including but not limited to ‘Ministry of Information & Broadcasting’ and
‘Telecom Regulatory Authority of India’.
2. For each such product, provide the following details in respect of resource use (energy, water, raw materials
etc.) per unit of product (optional) including a) Reduction during sourcing/production/ distribution achieved
since the previous year throughout the value chain and b) Reduction during usage by consumers (energy,
water) has been achieved since the previous year?
The Company’s business operations as service provider requires minimal energy consumption and every
endeavor is made to ensure optimal use of energy, avoid wastages and conserve energy as far as possible.
3. Does the Company have procedures in place for sustainable sourcing (including transportation). If yes, what
percentage of your inputs was sourced sustainably?
The Company maintains a healthy relationship with its content providers, vendors and other suppliers and
the business policies of the Company include them in its growth. The process of vendor registration lays
emphasis on conformity of safe working conditions, prevention of child labour, business ethics and general
housekeeping by the vendor.
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 4. Has Company taken any steps to procure goods and services from local and small producers, including
communities surrounding their place of work? If yes, what steps have been taken to improve the capacity
and capability of local and small vendors
The Company is a Direct to Home (DTH) operator and distributes the content which are made available by
the Broadcasters. The Company supports the new entrants in the broadcasting business as well the regional
players by distributing their content. Towards the encouragement and development of semi-skilled / skilled
work force in the country, the Company had initiated a project by the name – “dish dost” under which the work
force are trained to be a technician for the DTH segment.
5. Does the Company have a mechanism to recycle products and waste? If yes what is the percentage of
recycling of products and waste. (Separately as <5%, 5-10%, >10%). Also, provide details thereof, in about
50 words or so.
As the Company is a DTH service provider which is a telecommunication service, the DTH business does not
discharge any effluent or waste. However mindful of the need for recycling products and waste, the company
has been directing its efforts in reducing use of plastic bottles and has been using rechargeable batteries/
other products.
PRINCIPLE 3: BUSINESS SHOULD PROMOTE THE WELL-BEING OF ALL EMPLOYEES
1. Please indicate the total number of employees: 486 permanent employees as on March 31, 2019.
Please indicate the total number of employees hired on temporary/ contractual/casual basis: 9 employees
2. 
as on March 31, 2019.
3. Please indicate the number of permanent women employees: 41 women employees as on March 31, 2019.
4. Please indicate number of permanent employee with disabilities: NIL
5. Do you have employee association that is recognized by management?
No employee association exists
6. What percentage of your permanent employees are members of this recognized employee association? NA
Please indicate the number of complaints relating to child labour, forced labour, involuntary labour, sexual
7. 
harassment in the last financial year and pending as on the end of the financial year.
None during the year
What percentage of your above mentioned employees were given safety and skill up-gradation training in
8. 
the last year?
The Company organizes various training sessions in-house on a regular basis and also sponsors its employees
to attend training sessions organized by external professional bodies to facilitate upgradation of skill of
employees handling relevant functions, basic fire and safety training. These training are generally attended by
majority of employees.
PRINCIPLE 4: BUSINESSES SHOULD RESPECT INTEREST OF, AND BE RESPONSIVE TOWARDS ALL
STAKEHOLDERS, ESPECIALLY THOSE WHO ARE DISADVANTAGED, VULNERABLE AND MARGINALIZED
The Business operations of the Company, apart from being compliant with the regulatory requirements is mindful
and responsive towards interest of all stakeholders. Additionally, Company’s CSR spends are targeted towards
long-term sustainable programs that actively contribute to and support the social and economic development of
the society.
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1. Has the Company mapped its internal and external shareholders?
The Company has mapped its internal and external stakeholders, the major/key categories include (a) Central
and State Governments / regulatory authorities viz. the Ministry of Information & Broadcasting, Telecom
Regulatory Authority of India, Department of Telecommunication, Ministry of Corporate Affairs, Reserve Bank
of India, Securities and Exchange Board of India, Stock Exchanges and Depositories (b) Other bodies / vendors
viz. (i) Advertising Standards Council of India; (ii) Broadcasters; (iii) Business Vendors; (iv) financial institutions;
(v) banks; (vi) domestic & international investors and (vii) professional service providers.
However the process of mapping of stakeholders is an ongoing effort of updation on regular basis.
2. Out of the above, has the Company identified the disadvantaged, vulnerable and marginalized stakeholders?
Yes
3. Are there any special initiatives taken by the Company to engage with the disadvantaged, vulnerable and
marginalized stakeholders? If so, provide details thereof
The Company has adopted and put in place the policy, specifically – the CSR Policy, which defines the way
ahead for the Company towards the contribution to be made towards the Society and the manner in which
it will conduct itself. CSR initiatives of the Company include engaging with disadvantaged, vulnerable and
marginalized Stakeholders. During the year 2018-19 the Company has spent an amount of ` 446.57 Lacs
towards CSR activities with primary focus on promoting skill development, promotion of education, developing
sports skills and rural transformation. As a responsible corporate, we mobilize our strong subscriber network
to contribute towards a deserving cause.
Further, the Company has initiated a project – ‘Aparajita’, under which the Company encourages its employees
to take steps for supporting Girl Child development through distribution of clothes, celebrating festivals with
them, healthcare, teaching & learing etc.
PRINCIPLE 5: BUSINESS SHOULD RESPECT AND PROMOTE HUMAN RIGHTS
1. Does the policy of the Company on human rights cover only the Company or extend to the Group/Joint
ventures/ suppliers/ contractors/ NGOs/Others?
Dish believes that an organization rests on a foundation of business ethics and valuing of human rights. Dish
adheres to all statutes which embodies the principles of human rights such as prevention of child labour,
woman empowerment etc. While Company’s policies are not applicable to Vendors, the Company promotes
awareness of the importance of human rights within its value chain and discourage instances of any abuse.
2. How many stakeholder complaints have been received in the past financial year and what percent was
satisfactorily resolved by the Management?
There were no complaints reported on violation of any Human rights during the financial year 2018-19.
PRINCIPLE 6: BUSINESS SHOULD RESPECT, PROTECT, AND MAKE EFFORTS TO RESTORE THE ENVIRONMENT
1. Does the policy related to principle 6 cover only the Company or extend to the Group/Joint ventures/
suppliers/ contractors/ NGOS/ Others?
Nurturing and safeguarding the environment for long term sustainability is of prime importance. The Company,
on standalone basis, has undertaken several green initiatives at all its office locations.
2. Does the Company have strategies/initiatives to address global environmental issues such as climate
change, global warming, etc.? Y/N. If yes, please give hyperlink for webpage etc.
No
3. Does the company identify and assess potential environmental risks? Y/N
No, the Company being in the business of Distribution of TV Channels, does not involve in any manufacturing
activity.
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 4. Does the Company have any project related to Clean Development Mechanism? If so, provide details thereof
in about 50 words or so. Also, if yes, whether any environmental compliance report is filed?
No, the Company being in the business of Distribution of TV Channels, does not involve in any manufacturing
activity.
5. Has Company undertaken any other initiatives on – clean technology, energy efficiency, renewable energy
etc? Y/N. If yes, please give hyperlink to web page etc.
No, the Company being in the business of Distribution of TV Channels, does not involve in any manufacturing
activity.
6. Are the Emissions/Waste generated by the Company within permissible limits given by CPCB/SPCB for the
financial year being reported?
Not applicable, since the Company being in the business of Distribution of TV Channels, does not involve any
manufacturing activity
7. Number of show cause/legal notices received from CPCB/SPCB which are pending (i.e. not resolved to
satisfaction) as of end of financial year.
Nil
PRINCIPLE 7: BUSINESS, WHEN ENGAGED IN INFLUENCING PUBLIC AND REGULATORY POLICY, SHOULD DO SO
IN A RESPONSIBLE MANNER
1. Is your Company a member of any trade and chambers or association? If yes, name only those major ones
that your business deals with.
During the year under review, the Company had membership with ASSOCHAM (Associated Chambers of
Commerce & Industry of India)
2. Have you advocated/lobbied through above associations for advancement or improvement of public good?
Yes/No; If yes, specify the broad areas
The Company has been active in various business associations and supports / advocates on various issues for
better viewer experience.
PRINCIPLE 8: BUSINESSES SHOULD SUPPORT INCLUSIVE GROWTH AND EQUITABLE DEVELOPMENT
1. Does the Company have specified programmes/initiatives/projects in pursuit of the policy related to
Principle 8?
The Company has a CSR policy in line with Section 135 read with Schedule VII of Companies Act, 2013.
Requisite details of CSR initiatives undertaken in pursuit of the Company’s CSR policy are included in the
Annual Report on CSR forming part of this Annual Report. Further, as a responsible corporate, we mobilize
our strong subscriber network to contribute towards a deserving cause.
The Company also participates in project – ‘Aparajita’, under which the Company encourages its employees
to take steps for supporting Girl Child development through distribution of clothes, celebrating festivals with
them, healthcare, teaching & learing etc.
2. 
Are the programmes/projects undertaken through in-house team/own foundation/ external NGO/
government structures/any other organization?
To facilitate identifying long term CSR projects and monitoring implementation, the Company has along
with other entities is a part of Section 8 Company – Subhash Chandra Foundation. The CSR Contributions
of companies are pooled into the foundation to fund long-term projects. Requisite details of CSR initiatives
undertaken are included in the Annual Report on CSR forming part of this Annual Report.
3. Have you done any impact assessment of your initiative?
The executives involved with the CSR initiative of the Company monitors initiatives undertaken by the Company.
Subhash Chandra Foundation is responsible for monitoring and doing impact assessment of various CSR
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4. What is Company’s direct contribution to community development projects Amount in INR and the details of
the projects undertaken?
The Company has spent an amount of ` 446.58 Lacs towards CSR for the financial Year 2018-19 the detail of
which are given in Annual report on CSR forming part of this Annual Report.
5. Have you taken steps to ensure that this community development initiative is successfully adopted by the
community?
Yes
PRINCIPLE 9: BUSINESS SHOULD ENGAGE WITH AND PROVIDE VALUE TO THEIR CUSTOMERS AND CONSUMERS
IN A RESPONSIBLE MANNER
1. What percentage of customer complaints/ consumer cases as on the end of financial year?
The Company is engaged in the Direct to Home business and is bound by and complies with the Quality of
Service Regulations of TRAI which inter alia provides the manner and time within which a consumer complaint
has to be resolved. As a corporate policy, the Company is fully dedicated towards providing the best services to
the consumers including providing resolution to their complaints / queries within the shortest possible time.
There are no material consumer cases / customer complaints outstanding as at the end of Financial Year.
2. Does the Company display product information on the product label, over and above what is mandated as
per local laws?
Not applicable
3. Is there any case filed by any stakeholder against the Company regarding unfair trade practices, irresponsible
advertising and or anti-competitive behavior during the last five years and pending as of end of financial
year?
No.
4. Did your Company carry out any consumer survey/consumer satisfaction trends?
The Company carries out studies from time to time on customer satisfaction and related areas through
consulting firms.

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