Elaine Hightower,

a graphic designer,
expects to pay an
additional $12,600
in out-of-network
bills for two
arthritis surgeries

PHOTOGRAPH BY LEX EY SWALL FOR TIME

 You
only
think
you’re
covered
For many, there is no way to
know what the hospital will cost
By Haley Sweetland Edwards

before his due date, he couldn’t breathe. He was immedi-

ately whisked into the hospital’s neonatal intensive-care
unit, where he spent the rst week and a half of his life
in a tangle of blinking machines, pumps and tubes. On
the 11th day, he went home, happy and healthy. “That’s
the most important thing in the world,” his father Danny
says of his bright-eyed now 18-month-old. “To have him
home with us, I’d pay anything in the world.”
But he didn’t think he’d have to.
Danny and his wife Linda, who teaches fourth grade
at a public school in Canton, Ga., got their health insur-
ance through the state’s Blue Cross Blue Shield plan.
Because Danny had torn his Achilles tendon earlier
that summer playing basketball, the family had already
blown through their $5,000 deductible. Linda’s doctor
and their local hospital were both listed as in-network
providers, so the Postells didn’t expect they’d have to
pay any more out of pocket for Luke’s birth.
But then a stream of mysterious bills started rolling
in. Why hadn’t anyone told them there’d be a $1,746
fee for an initial neonatal visit? What is the $240-per-
day charge for Luke’s “supervision of care”? Wasn’t
this all—$4,279 in the end—supposed to be covered by
insurance?
Danny, who knew something about medical billing
from his work as a pharmacist, quickly discovered the
cause. While the local hospital was considered an in-
network provider, the neonatal intensive-care unit at
45
that same facility was not. Once Luke was
whisked across that invisible line, wham:
everything was out of network. “You’d
think someone at some point would have
told us that,” Danny says.
The Postells have plenty of company.
An estimated 1 in 3 American adults
with private health insurance falls victim
every two years to what are known, aptly,
as “surprise medical bills,” according to a
2015 survey by Consumer Reports. Such
bills arise when an in-network medical
facility contracts with out-of-network
medical sta , including emergency-room
doctors, anesthesiologists, surgical as-
sistants or lab technicians. Depending
on the service, average out-of-network
charges can be up to 14 times more than
what the government would pay for a
Medicare patient, according to a study
by America’s Health Insurance Plans, a
trade group.
“Sometimes it’s just a few hundred
dollars if the person reading a lab report
was out of network,” says Julie Silas, a se- bills as if you went to an in-network hos-
nior attorney at Consumers Union, a di- Linda and Danny Postell are still pital. But any of the out-of-network doc-
vision of Consumer Reports. “But it can paying down $7,000 in unexpected tors or medical sta at that hospital can
easily be tens of thousands of dollars if out-of-network bills from 2014 still send you an invoice. Surprise!
someone’s spent days in an in-network In most states, hospitals are not le-
hospital and not known that the attend- gally required to tell patients if the med-
ing physician was out of network.” only to in-network care. If patients go to ical sta with whom they contract are in
Between Luke’s birth and Danny’s an out-of-network hospital or, like the network, and patients themselves often
surgery, which also occurred at an in- Postells, inadvertently receive out-of- don’t know which specialists will be in-
network facility but involved out-of- network care at an in-network facility, volved in their care, says Beth Stephens,
network care, the Postells felt blindsided. the amount they pay doesn’t count toward a health-access-program director at Geor-
While Blue Cross Blue Shield ended up that annual cap. gia Watch, a nonpro t advocacy group.
reducing the initial $4,279 bill for Luke’s The second loophole has to do with As a result, she explains, even the savvi-
care to a more manageable $2,469 and emergency-room visits. The ACA requires est and best-informed patients can be am-
capping the family’s total out-of-network insurance companies to bill patients in a bushed by surprise bills.
payments at $12,000, the Postells were medical emergency as if they are in net- In some cases, that happens when a
still asked to pay $7,000 more than they work, even if they end up at an out-of- hospital maintains an exclusive contract
had budgeted. A year and a half later, network hospital. So if a patient usually with an out-of-network specialist group.
they’re still chipping away at it. pays a 20% co-pay at an in-network fa- In Texas, for example, 20% of hospitals
“Has this been di cult for us? Yes. cility and a 60% co-pay at an out-of- that the top three insurance companies
But will we survive? We better,” Danny network one, insurers must abide by the considered in network had no in-network
says. Then his voice sharpens. “But I can’t in-network co-pay. emergency-room doctors on sta , accord-
stop thinking, What if this happened to That’s a huge step in the right direc- ing to a 2014 study by the Texas nonpro t
the sweet lunchroom lady? Or one of the tion. But it doesn’t solve the problem of Center for Public Policy Priorities. One of
bus drivers at school? It’s just not right.” surprise billing. Even in an emergency, the three biggest insurance companies in
doctors and other medical sta who are the state had no in-network emergency-
PRESIDENT OBAMA’S signature legisla- not in a patient’s network can charge sep- room doctors at more than half its in-
tion, the A ordable Care Act, goes part of arately for their services. “The out-of- network hospitals. “They get you in a
the way toward xing this problem, but network doctor can still bill the patient trap,” says Dana Pass, whose husband’s
it leaves two gaping loopholes. The rst the di erence between what the insurer bladder-cancer screening was performed
L E X E Y S W A L L F O R T I ME

has to do with how much people can be pays and what the doctor charges,” Silas at an in-network hospital that contracted
asked to pay out of pocket. The ACA caps explains. In other words, if you break with an out-of-network anesthesiologist
that amount at $6,850 for individuals and your arm and go to the nearest emer- group. “There’s nothing we could have
$13,700 for families. But those caps apply gency room, your insurance company done except not have the procedure.” The
46 March 14, 2016
Passes ended up paying $664 for the anes- Surprise billing issues onus on insurance companies to include
thesiologist’s services—a bill they fought Thirty percent of privately insured more hospital-based physicians in their
for a year until it was eventually refunded. Americans have received a surprise networks. Tom Nickels, an executive vice
In other cases, patients have received medical bill in the past two years, president of the American Hospital Asso-
with the health plan paying less
surprise medical bills after they’ve gone than expected ciation, takes a similar tack, arguing that
to an in-network hospital and seen an in- it’s insurance companies’ responsibility
network doctor but unintentionally re- 64% to tell patients which providers are cov-
ceived a type of medical device or drug ered. In recent years, patient groups have
TOOK
that their insurance company does not ACTION sued Anthem and rival Blue Shield of Cal-
cover. “In some cases, not even the doc- TO ifornia on the grounds that the companies
tor knows if something is covered by in- RESOLVE 35% DID NOT were not transparent about which provid-
THE BILL
surance,” says Cindi Gatton, a private pa- TAKE ers were in network.
ACTION
tient advocate in Georgia. Insurance companies, for their part,
Last summer, when Elaine High- feel besieged. With the cost of health care
tower, a graphic designer in Atlanta, Of those who Of those who did ticking up by an average of 6% a year for
found out she had to have two surger- did take not take action, services and nearly 14% for pharmaceuti-
ies, one on each thumb, for arthritis, she action, 28% the most popular cals, insurers feel they have no choice but
were satis ed reason was
chose an in-network surgeon and facility with how the because “it to negotiate reimbursement rates with
and then called her insurance company issue was wouldn’t make a doctors to keep premiums and deduct-
to make sure the procedure was covered. resolved difference” (42%) ibles as low as possible. Not all oblige.
Since Hightower had already reached “Providers that choose not to participate
her in-network deductible of $3,500, in a network plan have a variety of rea-
SOURCE: CONSUMER REPORTS
she didn’t expect to have to pay more. It sons, the main one being that they want
wasn’t until months later, when she was to charge higher rates for their services,”
whacked with a $6,300 out-of-network explained Clare Krusing, who repre-
bill, that she discovered that the anes- bills every year, a recent Consumer Re- sents America’s Health Insurance Plans.
thesiologist on duty the day of her pro- ports survey found that 41% of fami- “When you have a pricing structure like
cedure was out of network and that the lies in Georgia alone had received one, that, patients are being asked to write a
bioengineered implant that her doctor and industry experts say the problem is blank check.”
had used in the procedure was not cov- getting worse. As hospitals and physi- At least 10 states have attempted to
ered by her insurance. cians’ groups band together to negotiate tackle the problem of surprise billing,
Unfortunately, by the time that bill higher reimbursement rates, insurance although most stop short of prohibit-
arrived, Hightower had already had the companies respond by narrowing their ing it outright. In California and Florida,
same procedure performed on her other network coverage to reduce costs. for example, providers are no longer al-
thumb, using the same surgeon, anesthe- E orts to x the problem through lowed to issue surprise bills in medical
siologist and implant. She’s now bracing legislation have been halting, largely emergencies. In New York, which has one
for another $6,300 hit. If you include her because the issue pits three powerful of the most comprehensive laws, provid-
$568 monthly premium, her in-network players in the health care industry— ers and insurance companies must now
deductible, plus the $12,600 in surprise hospitals, physicians’ groups and insur- submit to arbitration to determine who
bills, Hightower expects to pay $22,916 ance companies—against one another. pays and how much. On the national
for her health care last year alone. That’s Those groups all know that any new law level, Representative Lloyd Doggett of
close to half her after-tax take-home pay. shielding patients from surprise bills Texas has introduced a bill that would re-
“It’s just totally una ordable,” she says. would require one of them to eat those quire hospitals to inform patients about
costs instead. Steven Stack, the president out-of-network sta and provide them
FOR MANY AMERICANS, health care of the American Medical Association, with an estimate of how much a proce-
is the single biggest annual expense. which represents physicians, puts the dure will cost. Obama’s 2017 budget in-
Last year alone, the average family of cludes many of those same provisions.
four covered by a typical employer- Despite bipartisan support, neither has
sponsored health plan spent $10,473 much of a chance of passing this grid-
in premiums and other out-of-pocket
costs, according to the nonpartisan re- One in three locked Congress.
Danny and Linda Postell, who have
search organization the Milliman Medi- American adults become accidental activists in the ght
cal Index. That’s almost 20% of the me-
dian American family’s annual income
with private health against surprise billing, don’t have a spe-
ci c solution in mind. To them, it’s a moral
of $53,000. (Employers spend an aver- insurance receives issue. “We’re going to be able to pay our
age of $14,198 more per family.) While
there are no good national studies show-
a ‘surprise medical bill eventually,” Danny says. “But there are
lots of people out there who would see a
ing how much Americans pay in surprise bill’ every two years $12,000 bill and be out of luck.” □
47