Troubleshooting Guide

Winflash reports lost license

Flash Error 40959

Installation stops right at the end

Installation Fails

142 error

230 Error code - The Requested Port is in Use By Another Process

ODBC is in Use By Another Process and is Locked in CAT ET/STW

453 error

How to flash CA2

Cat ET Error #231

DB Err: Unable to Retrieve String

License Error LIC0101

License Error LIC0103

License Error LIC102

LIC 303, LIC 301, or Severe Licensing Error

How to set up the USB to Serial Adapter

Start Managers Failed/Initialization of comet failed

Run-time Error "457" when selecting a custom status group

Winflash reports lost license

This error is random, and therefore is not able to be recreated or resolved yet. If
you have a valid CAT ET license, and you receive a message stating that you
need to relicense the service tool, please shut down the service tool and reboot the
computer to resolve this problem. If you continue to get this message please
contact the help desk. This condition is still being investigated.

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 Flash Error 40959
This is a communication related error. Some ECMs now support a newer, faster
data link called J1939. Flashing an ECM on this data link is about twice as fast as
flashing an ECM on Cat Data Link. The service tool will automatically select the
fastest data link possible for flash (this is usually the J1939 data link, if it is
available). There are some intermittent problems with J1939 flash. As a
temporary measure to address these concerns, there is a method to disable J1939
flash if it is failing. In the directory where the service tool is installed, there are
two small programs named: "J1939Off.reg" and "J1939On.reg". Using Windows
Explorer, locate and double click on J1939Off.reg to turn off flashing on J1939.
J1939 flash will remain off. Conversely, double clicking J1939 On.reg
(re)enables J1939 flash.

Note: Some controls, may require J1939 flash to be turned on; others will require
it to be turned off. If the service tool can connect to an ECM, yet the ECM does
not show up on the list of available ECMs to flash in Winflash, that ECM may
require J1939 flash to be turned on.

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Installation stops right at the end

During testing of Cat ET, it was discovered that Microsoft Anti-Spyware and
Intellisync Autorun Manager may cause the Installshield portion of the install to
pause. The installation of Cat ET will proceed, however, the process has been
observed to take 5-15 minutes longer if these applications are running. In order to
install Cat ET in the timeliest manner, please disable Microsoft Antispyware or
Intellisync Autorun Manager during the install process. These applications have
not been shown to interfere with the performance of Cat ET once installed.

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Installation Fails
If the Cat ET installation fails, please check for the following processes:
EVTENG.EXE, PVCSTKN.EXE and the Google Desktop application. If any of
these applications are running, the installation of Cat ET will fail. Please end
these processes in order to successfully complete the Cat ET install.

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142 Error
Please perform the following steps:
1. Confirm that the communications adapter is connected to a power source (e.g.
ECM). Verify that the vehicle key is turned on and that the communications
adapter is powered.
NOTE: If the communications adapter is connected, but is not receiving power,
 then the communications adapter is faulty.
2. Confirm that changes register on the Communications Adapter's status lights
when attempting communication.
3. Verify that all cables are securely plugged into the computer, the
communications adapter, and service connector.
4. Verify that all Preferences are correctly set. If changes are made, connect
again.
5. If using the black Communications Adapter II (CA2), then verify that the
Caterpillar Communication Adapter II Toolkit is installed on the PC.
6. Confirm that the Com Port that is associated with the Communications Adapter
is working. Reset the Com Port if necessary.
7. If Palm Pilot software is installed and active, disable that software.
8. If an infrared port in active, disable that port.
9. If there is a modem, or another device, on the same Com Port, or a counter
Com Port (i.e. 1 & 3, 2&4) then disable that device or move it to another port.
10. Verify that the Com Port is set up correctly in the Device Manager in the
Control Panel as well as in the PC's BIOS.
NOTE: Standard Com / LPT port settings are as follows:
Com 1 = 03F8 IRQ 4
Com 2 = 02F8 IRQ 3
Com 3 = 03E8 IRQ 4
Com 4 = 02E8 IRQ 3
LPT 1 = 378H IRQ 7
LPT 2 = 278H IRQ 5
WORKAROUND: Use the printer port.
If the printer port does not work, please perform the following steps:
1. Access the BIOS
2. Note the current parallel port setting.
3. Change the setting to bidirectional/ECP/EPP until a setting is found that
resolves the issue.
NOTE: If using an IBM Thinkpad laptop, access Thinkpad Configuration in the
Control Panel to change parallel port settings. Try EPP setting first.
 
 

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230 Error code - The Requested Port is in Use By Another Process

Please perform the following steps:
1. Reboot PC.
2. If the above does not resolve the issue, disable Palm Pilot software.
3. If the problem persists, reinstall the CA2 drivers.
4. If the problem persists, reset the COM port.
5. Change the port settings in device manager.
 Right -click on My Computer and select Manage
Click on Device Manager
Select the + to expand the Ports section
Select the COM port
Select Port Setting and select the Advanced button
Change COM Port Number to an available port number
Select OK and OK to close window
Reboot the PC
6. If the problem persists, use the parallel port for the Communication Adapter.

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ODBC is in Use By Another Process and is Locked in CAT ET/STW

Please perform the following steps:
NOTE: Try to install CAT ET/STW after each step below.
1. Reboot PC
2. Close Control Panel and all other programs that are running.
3. Close ODBC-related programs such as SQL (sqlmangr.exe and sqlagent.exe).
Press Control + Alt + Del to launch the Task Manager.
Select the Processes tab.
Select the SQL processes, if running.
Select the End Process button.
4. Close SAP-related programs:
Select Start, and go to the Settings menu, and then to the Control
Manager icon.
Select Administrative Tools
Go to Services
Select the SAP service, and select Stop
5. If the problem persists, please perform the following steps:
Copy the CAT ET/STW disk to the local drive
Restart the PC in safe mode, and retry the CAT ET/STW install.

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453 Error
Please perform the following steps:
1. Cycle power on the truck.
2. Use the Special Use Serial Cable - 196-0055
3. Change the baud rate up or down, test for success at a different baud rate.
4. Test the Communication Adapter with another computer.
5. Test a different Communication Adapter on another computer.
6. If the 453 error persists, uninstall and reinstall the Communication Adapter II
(CA2) software.
7. If the 453 error persists, reset the COM port.
 8. Disable the infrared port (if applicable).
9. If the 453 error persists, use the parallel port.
10. If the parallel port is unavailable, then flash the Communication Adapter II:
Close CAT ET
Open the Caterpillar Communication Adapter II Toolkit from
Start > Programs.
Select the Utilities menu.
Select the Application Firmware Flash from the Utilities menu.
Flash the Communication Adapter II with the CA2v3i0.0apf
flash file.
Open CAT ET and select the Utilities menu.
Select Preferences from the Utilities menu.
Choose the following adapter - Caterpillar Communications
Adapter II (Serial IP).
Select OK

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How to flash CA2

Please perform the following steps:
1. Connect the Communication Adapter II (CA2) to the ECM.
NOTE: Do not open Cat ET.
2. Select Start > Programs > Caterpillar Communication Adapter II > Comm
Adapter II Toolkit
3. Select Utilities > Application Firmware Patch.
4. Select ca2v2i2.apf
5. Select OK.
6. Select Begin Flash
7. Select the X, in the top-right corner, to exit the program.
8. Start Cat ET

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Cat ET Error #231

Please perform the following steps:
1. Confirm that the Communication Adapter in connected to the correct serial
port.
2. Change the baud rate up or down, test for success at a different baud rate.
3. Confirm that the Communication Adapter software is updates to the latest
version.
4. Open the service tool, select the Utilities menu, and choose Preferences from
the Utilities sub-menu.
5. Choose the correct communication port.
6. Attempt to connect to the ECM. If unable to connect, then the serial port is not
 being recognized.
7. Contact the computer vendor, or your support department to verify settings in
the BIOS and operation of the serial port.
8. If port settings in Device Manager match the preferences in the service tool,
then reinstall the Communication Adapter drivers.
Workaround: Use the printer port for Communication Adapter.

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DB Err: Unable to Retrieve String

Please perform the following steps:
1. Confirm that the user has Administrator or Power User rights on that PC.
2. Close the service tool.
3. Open My Computer.
4. GO to C:\Program Files\Common Files\Offboard Information Products.
5. Right-Click the Comet folder.
6. Select Delete.
7. Reinstall the service tool.
8. Reboot the computer.

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License Error LIC0101

NOTE: Ensure that the user has Administrator or Power User rights.
Please perform the following steps:
1. Record the service tool serial number.
2. Go to Start > Settings > Control Panel, and select Add/Remove Programs.
3. Select the service tool from the list, and remove it.
4. Perform a search on the hard drive for "technician," "cat.ini," and "oipdfndr."
5. If any files are related to the service tool, delete them.
6. Go to Start > Run and type in "regedit"
7. Select "H_KEY_LOCAL_MACHINE_" and select the "+" to the left.
8. Select "Software" from the left-hand pane.
9. Select the "Cat INC." folder under Software and select the "+" in the left-hand
pane.
10. If an STW or CAT ET folder exists, right click on the folder and select delete.
11. Exit the registry and reboot the PC.
12. Reinstall the service tool.

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License Error LIC0103

Please perform the following steps:
 1. Uninstall the service tool.
2. Download and unzip 103V5X.zip.
3. Run 103.bat.
4. Run cks.exe.
5. Run setupex.exe.
6. Reboot computer.
7. Reinstall the service tool.
8. Relicense the service tool.

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License Error LIC102

NOTE: NetworkX must be installed and running for the service tool to install properly.
If using Windows XP, please perform the following steps:
1. Right-click the service tool icon and select properties
2. Select the Compatibility tab.
3. Under Compatibility mode, select the checkbox for "Run the compatibility
mode for..."
4. Select Windows 2000 in the drop-down box.
5. Select "Apply" and select OK.
Please perform the following steps:
1. Reinstall the service tool.
2. If the reinstallation does for resolve the issue, then go to Start > Settings >
Control Panel > Administrative Tools.
3. Select Service.
4. Confirm that CrypKey License appears in the service list. If CrypKey license
does not appear in the service list, run the SETUP_CK.EXE program located in
the Windows directory (i.e. C:\WINDOWS\).
5. Confirm that NetworkX is running. Right-click on My Computer and select
Manage. In the left-pane, right-click the Device Manager, and select View/Show
hidden devices. Under Non-Plug and Play, the NetworkX component should be
listed. If there is an exclamation point next to the NetworkX component, please
perform the following steps:
1. Reinstall the service tool, and stop at the language selection
screen.
2. Cancel the installation. The NetworkX component should be
installed by the language screen in the installation.
6. If the NetworkX component is not shown in the Device Manager screen, please
perform the following steps:
1. Go to Start > Settings > Control Panel.
2. Select Services.
3. Select CrypKey License under Services.
4. Select Stop.
 5. Reinstall the service tool.
NOTE: If NetworkX is not or cannot be installed, please perform the following steps:
1. Go to Start > Run and type cmd.exe to open a Command Prompt Window.
2. Type C: and press Enter to Change to the C: directory.
3. Type cd windows in Windows XP, or cd winnt in Windows 2000.
4. Type "setup_dc.exe /d" and press Enter. This will remove the CrypKey Service.
5. Type exit and press Enter to close the Command Prompt window.
6. Open Windows Explorer and navigate to C:\Windows in Windows XP or C:\WINNT in
Windows 2000.
7. Run the "Setup_dc.exe" file to reinstall the CrypKey Service.
8. Verify that the CrypKey Service is started:
1. Go to Start > Settings > Control Panel > Administrative Tools and select
Services.
2. Locate the CrypKey service in the Services window. Verify that the CrypKey
service is started. If the Crypkey service is not started, select the CrypKey service
and select the Start button.
3. Select OK.

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LIC 303, LIC 301, or Severe Licensing Error

Please perform the following steps:
1. Open My Computer, go to C: > Program Files
2. Right-click on Program Files and select Delete.
3. Reboot the PC.
4. Reinstall the service tool.
5. License the service too
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How to set up the USB to Serial Adapter
Please perform the following steps:
1. Plug USB to Serial Adapter to USB port. Windows will prompt for the location of the
driver.
2. Insert the USB software driver CD included with the Adapter in the CD drive, Windows
will finish installing the driver.
3. Right-click on the My Computer icon, and select Properties.
4. Select the Hardware tab and click on Device Manager.
5. Expand the Ports (COM & LPT) option by clicking the arrow to its left.
6. Verify that the adapter is listed as "Prolific USB-to-Serial Comm Port" and a port
number has been assigned to it.
7. If the adapter is listed as "Prolific USB-to-Serial Bridge," then please perform the
following steps:
1. Download USB Drives and unzip to the Desktop.
2. Double click the Win98-2000 folder.
3. Double-click the DRemover98_2K.exe file, and click OK to restart the PC.
 4. Ensure that the USB-to-Serial adapter is plugged into the computer.
5. When the computer restarts, right-click on My Computer and select Properties.
Note: If the New Hardware wizard appears, select the "No, not at this time"
option, and click Next.
6. Select the Hardware tab, and click on Device Manager.
7. Right-click on the USB-to-Serial entry in the device listing, and select Update
Driver.
8. Select "Install from a list or specific location (Advanced)" and select Next.
9. Select the USB Adapter in the device listing, and click the "Have Disk..." option.
10. From the Install From Disk window, select Browse.
11. Select the Desktop and select the Ser2pl.inf file. Note: The file may be located
under a WinXP folder on the desktop.
12. Select Open and Select OK.
13. Select Next to install the driver. Note: If a window appears stating that the
hardware has not passed Windows testing, select the Continue Anyway option.
14. Select the Finish option.
15. In the Device Manager window, the adapter should not be listed as "Prolific
USB-to-Serial Comm Port."

Please note that the service tool is only able to use COM ports 1-4. If the driver was assigned to
a higher port number, a new port number must be assigned. Please perform the following steps
to reassign the port:

1. From the Device Manager window, right-click the adapter and select Properties.
2. Select the Port Settings tab and select Advanced.
3. Change the COM Port assignment (COM 1,2 or 4) and select OK on all currently open
windows.
4. Open the service tool application, select Utilities and then select Preferences.
5. From the Preferences window, change the COM Port assignment to the port that was
selected in step 3 and select OK.

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Start Managers Failed / Initialization of Comet failed

Please perform the following steps:

1. Close and re-launch the service tool.

2. If the problem persists, select Start and select Run.
3. Type regsvr32 "C:\Program Files\Common Files\Offboard Information
Products\comet\cometps.dll"
4. Select OK and a "Succeeded" message should appear. If this message does not appear,
reinstall the service tool.
5. Select Start and Select Run.
6. Type: "C:\Program Files\Common Files\Offboard Information
Products\comet\comet.exe" - RegServer
 7. Select OK.

If this process does not resolve the issue, please perform the following steps:

1. Open the My Computer folder, and select C:

2. Browse to C:\Program Files\Common Files
3. Delete the Offboard Information Products folder.
4. Reinstall the service tool.

If that process does not resolve the problem. then uninstall any Internet Pop-up Blockers and re-
launch the service tool. If the StopZilla Popup Blocker is installed, uninstall that application, and
reinstall the service tool. The StopZilla application removes the comet.exe file, which is
necessary for the service tool's operation.

If the problem persists, and you do not have popup blocking software installed, please perform
the following steps:

1. Open the My Computer file and select C:

2. Go to C:\Windows\system32 (for WinXP) or C:\WINNT\system32 (for Win2k) and
locate the oipdfndr32.dll file. If the oipdfndr32.dll does not measure 152KB in size,
delete it
3. Reinstall the service tool.

If the oipdfndr32.dll file is 152KB, please perform the following steps:

1. Uninstall the service tool.

2. Open the My Computer folder and select C:
3. Browse to Program Files, and delete the Caterpillar Electronic Technician folder.
4. Browse to Program Files\Common Files and delete the Offboard Information Products
folder.
5. Select Start, and select Search or Find...
6. Search for and delete the following files: etech*, stwdefender*, oipdfndr*, technician*.
7. Select Start, select Run and type regedit, select OK.
8. In the Registry Editor, locate the HKEY_LOCAL_MACHINE | Software folder and
delete the Caterpillar Inc. folder.
9. Reinstall the service tool.

If the problem persists, please perform the following steps:

1. Right-click the My Computer icon and select Manage.

2. Expand the Services and Applications option by clicking the "+" to its left.
3. Select Services.
4. In the right-hand column, double-click the Remote Procedure Call (RPC).
5. Click the Log On tab and select the Local System Account option and select Apply and
OK.
 6. Restart the computer and launch the service tool.

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Run-time Error "457" when selecting a custom status group

While selecting a custom status group, if you receive a "457" error and the status screen appears
to be populated with hash marks, then perform the following steps:
1. Acknowledge all error messages and exit the service tool using the 'X' in the
upper right hand corner of the window. This will also result in error messages.
Acknowledge them until the service tool closes.
2. Delete the file "STPLUserDB.ocd" in C:\Program Files\Caterpillar Electronic
Technician\Data\
This will result in the loss of all currently saved custom status groups, but custom status groups
should work properly after doing this.
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