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Benefits Resources Amazon U.S. Benefits COVID-19 Resources

Amazon U.S. Benefits COVID-19 Resources

The health of our employees is our top priority, and we want to make you aware of how your Amazon benefits are here to support you.

If you feel sick and develop a fever and symptoms, such as cough or difficulty breathing, please do not come to work; call your health care provider for
medical advice. The Centers for Disease Control and Prevention (CDC) provides information and guidance on their website.

If you’re eligible to enroll in an Amazon medical plan, you can call Grand Rounds to speak with their medical staff. They can evaluate COVID-19
symptoms, tell you about local care and resources, and provide medical guidance. There’s no charge for this service.

Available 24/7
1-800-510-7990
go.grandrounds.com/coronavirus

AMAZON HEALTH BENEFITS

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Medical plan coverage

Your Amazon medical plan covers visits to your doctor – in-person and virtual – for COVID-19 symptoms for you and your covered dependents. Your
Amazon medical plan will cover 100% of COVID-19 testing if your doctor recommends it.

If you’re diagnosed with COVID-19, all follow-up treatment including hospitalization, transportation, and medications will be subject to your medical
plan’s normal deductible, copays, and coinsurance.

Resources available to you if you feel sick

Grand Rounds

If you’re eligible to enroll in an Amazon medical plan, you can call Grand Rounds to speak with their medical staff. They can evaluate COVID-19
symptoms, tell you about local care and resources, and provide medical guidance. There’s no charge for this service.

Available 24/7
1-800-510-7990
go.grandrounds.com/coronavirus

Primary Care Provider

Call or email your primary care physician (PCP) first if you have one. They will give you instructions based on symptoms.

Medical Advice Line and Virtual Care

If you don’t have a PCP, you can call the Medical Advice Line to speak to a nurse for free who can evaluate your symptoms and provide medical
advice. The Medical Advice Line can also connect you to a virtual care doctor. It’s available to all employees and their dependents.

Available 24/7
1-888-434-9473

Amazon Care (greater Seattle area only)

If you’re enrolled in an Aetna or Premera Blue Cross medical plan, you and your dependents might have access to a new program in the Seattle area
called Amazon Care. It can virtually connect you to a registered nurse, nurse practitioner, or doctor through the app.

Chat with a registered nurse 24/7.

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Learn more, check your eligibility and sign up for Amazon Care at amazon.care.

Onsite Health Center (ONT2, ONT6, and DFW7)

If you work at or near ONT2 in San Bernardino, ONT6 in Moreno Valley, or DFW7 in Fort Worth, you have access to an Onsite Heath Center. Call to
talk to a Concentra medical professional who can answer questions about COVID-19 and provide guidance.

Available Monday – Friday: 7 a.m. – 11 p.m.; Saturday: 8 a.m. – 2 p.m.

Prescription drugs

FINANCIAL RESOURCES

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Amazon 401(k) Plan withdrawals

The president recently signed the CARES Act to address the many issues brought on by the pandemic.

Under the act, you may make a “coronavirus-related” withdrawal from your 401(k) Plan with no early withdrawal penalty.

Important! Taking money out of your 401(k) account now may negatively affect your savings goals. Please consult a qualified financial advisor to
discuss the impact of a withdrawal on your financial planning.

For more information, visit the Fidelity COVID-19 Resource Hub through NetBenefits.

Amazon 401(k) Plan and market volatility

Our Amazon 401(k) Plan provider, Fidelity, is here to help you through the market volatility in this uncertain time.

Visit Fidelity’s dedicated website for information and strategies that can help you manage your money for both the short- and long-term.

Where to learn more about the CARES Act

OTHER BENEFITS AND SUPPORT SERVICES

Even if you’re not directly affected by illness, you’re probably dealing with changes in your work, school, and community environments. Here are other
Amazon benefits you may find helpful:

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Free, confidential Employee Assistance Program

Virtual counseling for anxiety, depression, and more

Family care resources

Substance abuse support

Amazon Relief Fund

We are establishing the Amazon Relief Fund with a $25 million initial contribution to support our employees, qualified independent contractors, and
employees of qualified vendors around the world who face financial hardships from qualifying events, such as a natural disaster, federally declared
emergency, or unforeseen personal hardship. Eligible individuals will be able to apply for a personal grant from the fund.

Initially, the Fund will focus on Flex delivery partners, delivery associates employed by a DSP, qualified drivers and support teams of middle mile
Linehaul carrier partners, and associates employed by Integrity Staffing, RES Staffing, or Adecco Staffing who are quarantined or diagnosed with
COVID-19. We expect the qualifying events, countries, and eligible applicants, including Amazon employees, to expand soon.

This is a top priority and teams are working around the clock to ensure we’re taking care of everyone who works with Amazon during this global crisis.
Remember, we have resources available for Amazonians. Employees who have been quarantined by a government or Amazon, or are diagnosed
with COVID-19, will receive up to two paid weeks off. Employees can contact Disability Leave Services to get the time they need. Unlimited unpaid
time off is also available through the end of April.

Learn more at amazonrelieffund.org.

TIME OFF

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What is the extra time off with pay for full-time and part-time employees?

Part-time and full-time employees quarantined by a government or by Amazon, or diagnosed with COVID-19, will receive up to two paid weeks off.
This is to ensure employees have the time they need to return to good health without the worry of lost pay.

Unlimited unpaid time off is available until April 30, 2020.

You can contact Disability and Leave Services (DLS) to get the time you need.

Will hourly employees still have excused unpaid time if they need to stay home sick?

Yes. This is in addition to unlimited unpaid time off for all hourly employees through April 30, 2020.

If you get sick, you should not report to work and should follow the standard process for absence notification. If you have questions, contact your
manager or the ERC.

For more information about COVID-19 support and time off, visit the Day One blog. And, keep following the Inside Amazon page for updates on our
coronavirus response.

My child’s daycare and school has closed as a result of COVID-19. Am I able to use sick time to care for my children?

Yes. You may use sick time to care for your children. For more information, visit Paid Sick Leave Purposes Guide.

Does FMLA apply if I get sick with COVID-19? Does FMLA apply if my spouse or child gets sick with COVID-19 and I must stay home to
care for them?

Your absence will be designated as FMLA if you meet the eligibility requirements and your condition is certified as a “serious health condition” defined
under the FMLA.

If your child or spouse, including domestic partner, gets COVID-19 and you miss work to care for them, your absence may qualify for FMLA. If you
don’t, you may qualify for other leave options.

Please contact Disability and Leave Services (DLS) to discuss your options, 1-888-892-7180 option 1; 5 a.m. to 8 p.m. PT, Monday – Friday. See the
FMLA policy for eligibility and more information.

How do I apply for a Leave of Absence (LOA)?

To find out how to take Leave of Absence, visit Inside Amazon or contact Disability and Leave Services (DLS) at 1-888-892-7180 option 1; 5 a.m. to 8
p.m. PT, Monday – Friday.

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