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    A Case Study On Data Structure and Algorithm (CS1201) : Queuing at Jollibee Muñoz Nueva Ecija Branch

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    Marc Joseph Lumba
    This case study analyzes customer queue times at a Jollibee restaurant in Nueva Ecija, Philippines. Data was collected on 20 customers between 11:30-1:00pm on March 13, 2020. The longest total transaction time was 14 minutes 9 seconds for Customer 19. Key factors found to influence queue times included insufficient employees, limited cashier machines, and employees not performing assigned tasks. Suggested solutions were to hire more employees, operate all counters, and add more service crew to reduce wait times.

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    A Case Study On Data Structure and Algorithm (CS1201) : Queuing at Jollibee Muñoz Nueva Ecija Branch

    Uploaded by

    Marc Joseph Lumba
    25 views4 pages
    This case study analyzes customer queue times at a Jollibee restaurant in Nueva Ecija, Philippines. Data was collected on 20 customers between 11:30-1:00pm on March 13, 2020. The longest total transaction time was 14 minutes 9 seconds for Customer 19. Key factors found to influence queue times included insufficient employees, limited cashier machines, and employees not performing assigned tasks. Suggested solutions were to hire more employees, operate all counters, and add more service crew to reduce wait times.

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    This case study analyzes customer queue times at a Jollibee restaurant in Nueva Ecija, Philippines. Data was collected on 20 customers between 11:30-1:00pm on March 13, 2020. The longest total transaction time was 14 minutes 9 seconds for Customer 19. Key factors found to influence queue times included insufficient employees, limited cashier machines, and employees not performing assigned tasks. Suggested solutions were to hire more employees, operate all counters, and add more service crew to reduce wait times.

    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    25 views4 pages

    A Case Study On Data Structure and Algorithm (CS1201) : Queuing at Jollibee Muñoz Nueva Ecija Branch

    Uploaded by

    Marc Joseph Lumba
    This case study analyzes customer queue times at a Jollibee restaurant in Nueva Ecija, Philippines. Data was collected on 20 customers between 11:30-1:00pm on March 13, 2020. The longest total transaction time was 14 minutes 9 seconds for Customer 19. Key factors found to influence queue times included insufficient employees, limited cashier machines, and employees not performing assigned tasks. Suggested solutions were to hire more employees, operate all counters, and add more service crew to reduce wait times.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Central Luzon State University

    College of Engineering

    Bachelor of Science in Information Technology

    A Case Study on Data Structure


    and Algorithm (CS1201): Queuing
    at Jollibee Muñoz Nueva Ecija
    Branch

    SUBMITTED BY:

    CEA, ALLIAH P. BSIT 1-1

    DEVILAR, REYMELYN BSIT 1-1

    SAPLA, JULIE ANN V. BSIT 1-1

    SUBMITTED TO:

    MR. DARYL F. ESPINO

    S.Y. 2019-2020
    Customer No. Queue Time Transaction After Total
    Time Transaction Transaction
    Time Time
    1 0mins. 0sec. 0.54sec. 4mins. 08sec. 4mins. 6sec.
    2 3mins. 15sec. 0.52sec. 4mins. 54sec. 8mins. 2sec.
    3 6mins. 14sec. 0.27sec. 4mins. 13sec. 10mins. 5sec
    4 2mins. 21sec 0.38sec. 1min. 21sec. 3mins. 8sec.
    5 3mins. 21sec. 0.15sec. 1min. 12sec. 4mins. 5sec.
    6 8mins. 07sec 0.41sec. 2mins. 13sec 10mins. 6sec.
    7 5mins. 36sec. 0.27sec. 2mins. 44sec. 8mins. 07sec.
    8 4mins. 32sec 0.30sec. 2mins. 12sec. 6mins. 7sec.
    9 8mins. 42sec. 0.26sec. 1min. 36sec. 10mins. 04sec.
    10 4mins. 06sec. 0.24sec. 2mins. 11sec. 6mins. 41sec.
    11 2mins. 21sec. 0.38sec. 1min. 21sec. 3mins. 8sec.
    12 7min. 05sec. 0.19sec. 3mins. 17sec. 10mins. 41sec.
    13 6mins. 32sec. 0.37sec. 2mins. 02sec. 8mins. 7sec.
    14 9mins. 02sec. 0.32sec. 4mins. 09sec. 13mins. 43sec.
    15 3mins. 18sec. 0.19sec. 1min. 09sec. 4mins. 46sec.
    16 2mins. 18sec. 0.15sec. 1mins. 22sec. 3mins. 55sec.
    17 6mins 09sec 0.33sec. 3mins. 27sec. 9mins. 7sec.
    18 9mins. 11sec 0.53sec. 4mins. 58sec. 14mins. 02sec.
    19 9mins. 22sec 0.55sec.
    sec 5mins. 12sec. 14mins. 9sec
    20 7mins. 07sec. 0.17sec. 2mins. 17sec. 9mins. 41sec.
    AVERAGE: 4mins. 8sec. 0.33sec. 2mins. 7sec. 7mins. 13sec.
    I. DATA

    NAME/LOCATION: Jollibee Muñoz, Nueva Ecija

    DATE/TIME: March 13, 2020/11:30-1:00

    II. DATA ANALYSIS

    A. FACTORS AFFECTING QUEUE TIMES


    In the queue time column we can see that customer no. 19 has the longest time
    in the queue which is 9minutes and 22seconds. On the transaction time column the
    customer who had the longest transaction time is also customer no. 19 which is
    0.55seconds. On the after transaction time column, customer no. 19 had 5minutes
    and 12seconds of waiting her order to be completed. Therefore, customer 19 had
    the longest total transaction time which is 14minutes and 9seconds. I think the
    reason why the customers’ queue time, transaction time and the after transaction
    time takes so long because the fast food chain doesn’t have enough
    employee/service crew. And another factor that affect the queue times is the
    shortage of the cashier machines, we noticed that only two machines are available in
    taking orders. And we also observed that some of the employees are not doing their
    responsibility and they are just doing the same task on the same spot. There are
    also some instances that makes the queue time longer when the customer doesn’t
    know what exactly he/she is going to order.
    B. POSSIBLE SOLUTIONS/SUGGESTIONS
    We think hiring more employees will make better outcomes in the case of
    queuing this may lessen the total transaction time of the fast food chain and
    accommodate many customers. Another suggestion is that if possible all counter
    should be operating because as we mentioned above two counters are only
    operating while others are not, then we think it is better if all the counter will be
    working. Then they should also add service crew to lessen the after time transaction
    of every customer and their food will be served much faster. Another suggestion is
    that the employees should do their assigned tasks.

    C. DOCUMENTATION

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