Unit 12: Structural Implementation

Structural Implementation Unit 12
UNIT 12: STRUCTURAL IMPLEMENTATION
UNIT STRUCTURE
12.1 Learning Objectives
12.2 Introduction
12.3 Concept of Structure
12.4 Structure and Strategy
12.5 Stages of Development of Organizations
12.6 Types of Organizational structures
12.7 Organizational Design and Change
12.8 Information system
12.9 Control system and Reward system
12.10 Let Us Sum Up
12.11 Further Reading
12.12 Answers to Check Your Progress
12.13 Model Questions
12.1 LEARNING OBJECTIVES

After going through this unit, you will be able to:
• discuss the Concept of Structure of Organisation
• discuss Structure and Strategy
• outline the stages of development of organizations
• list out the types of Organizational structures
• describe the organizational Design and Change
12.2 INTRODUCTION
In this unit we are going to discuss the various concept of Structure like
Vertical Dimension and Horizontal Dimension. Also we will get a fair idea
about the stages of development of Organizations like Entrepreneurial Stage,
Functional Development Stage, Decentralization, Staff Proliferation, and
Recentralization. We will learn about the various types of organizational
structures.
Business Policy and Strategic Management (Block 2) 255

Unit 12 Structural Implementation
At the end of the unit, we will look into the organizational Design and Change;
Information system; Control system and Reward system.
12.3 CONCEPT OF STRUCTURE

An organisationaly structure is the outline of authority and responsibility
relationship among different job positions. It is a formal arrangement of
tasks and sub – tasks which are needed to implement strategies. An
organisation structure has two broad dimensions; namely–
1. Vertical Dimensions: The vertical structure is planned to facilitate
superiors to implement control over the work of subordinates. Vertical
structures are known as tall structures. Such structures are suitable
for companies which produce standardized products / services on
a large scale with the help of mass production systems and well
established technologies.
The vertical dimension is characterized by
i. Specialization of tasks
ii. Chain of command
iii. Formal reporting relationships
iv. Grouping of individuals into departments
v. Upward and downward communication
2. Horizontal Dimensions: The horizontal dimension is designed to
make certain cooperation and coordination among employees
working at the same level of authority. Horizontal structures are also
known as flat structures. Such structures are more vital for
companies making differentiated products. Medium sized
manufacturing and service enterprises and nonprofit orgainsation
which present specific social services are examples of these
orgainsations.
The main characteristics of horizontal dimensions are
i. Sharing of tasks
ii. Sharing of information
iii. Decentralized decision making
iv. Focus on learning
256 Business Policy and Strategic Management (Block 2)
12.4 STRATEGY AND STRUCTURE

There is close interdependence between strategy and structure. There are
two types of interdependence on forward and backward relationship.
i. Forward Relationship: A suitable organizational structure is
required for effective implementation of strategy. A growth strategy
requires a different structure then stability structure. Organizational
structure is a means for strategy implementation. When there is a
significant change in strategy the structure has to be redesigned.
New organizational structure creates changes in corporate strategy.
ii. Backward Relationship: Strategy is also influenced by Structure.
Structural consideration affects the implementation of present
strategy and the formulation of future strategies. There is a reciprocal
relationship between strategy and structure. Structural
implementation is in fact an ongoing process of matching the
structure of an organisation with its strategy. Whenever there is a
mismatch between the two, changes in structure have to be made.
Otherwise strategy implementation becomes difficult and
performance suffers.An effective structural framework helps to deal
with confusion, chaos and duplication of efforts arises at different
levels.
12.5 STAGES OF DEVELOPMENT OF

ORGANISATIONS
Cannon’s Model consist of the five stages of development, which are
discussed as follows—
Stage I: Entrepreneurial Stage: This stage represents the small business,
generally operated by the owner – manager. The market of the firm is limited
to a specific geographical area.
Stage II: Functional Development: When the company grows in its size,
the owner manager cannot perform increased volume of managerial
functions. A functional form of organization structure will be adopted. But
the problem of functional structure will come to the surface with the further

increase in the company’s operations. These problems include; delay in

getting approval for new products and other innovations. This problem may
push the company to the next stage.
Stage III: Decentralization: Organization will be restructured either
based on product or geographic or customers. Control may become difficult
when each division develops its own view of product quality, pricing etc.
Stage IV: Staff Proliferation: To regain control of the organization,
management may employ additional human resources to assist top
management.
Stage V: Recentralization: This stage involves increasing
involvement of top management in strategic decision making. This move to
recentralization may be a part of a cutback and turnaround strategy.
(Source: J.Thomas Cannon, op.cit.,pp. 525 -528., p. 302)
CHECK YOUR PROGRESS
Q1: What is organization Structure?

……………………………………………………………………………………
……………………………………………………………………………
………………………………
Q2: What is Horizontal type organisational structure?
.............................................................................................................
12.6 TYPES OF ORGANIZATION STRUCTURE
The main types of orgainsational structures are given below:

1. Entrepreneurial Structure: The entrepreneurial structure is the
most basic and the simplest type of organisational structure. This
structure is suitable for an organisation that is owned and managed
by one person. Such an organisation is typically a single product
firm that serves a local market.
Fig 12.1: Entrepreneurial Structure

Advantages Disadvantages
1. It is very simple 1. Owner – manager is
2. Quick Decision making overburdened
3. It ensures centralized 2. Little scope for growth of
control over the entire business
business 3. Employees feel insecure
4. It is Flexible 4. Overlooking strategic issues.
2. Functional Structure : The expansion into the same line of busi-

ness necessitates specialization of tasks and delegation of authority
to heads of different functional areas. Functional structure is suitable
for medium sized firms having limited number of products. Grouping
of activities on the basis of functions performed for strategic imple-
mentation creates functional structures. For example, production,
marketing, finance and personnel are the basic functions in a manu-
facturing organization. The process of functional differentiation may
continue through successive level in the hierarchy.
Fig 12.2: The Functional Structure

The main advantages of Functional Structures are as follows:
i. Specialization on the basis of functions results in efficient distribution
of work and maximum utilization of functional skills.

ii. Delegation of operational matters enables the chief executive officers

to concentrate on strategic issues.
iii. Structure can be linked to strategy by designing key activities as
functional departments.
iv. It permits centralized control of strategic results.
v. There is minimum duplication of facilities.
The main disadvantages of functional structure are as follows:
i. There is difficulty in maintaining cooperation and coordination among
different functional departments.
ii. Narrow specialization may lead to neglect of overall goals of the
organisation.
iii. Conflicts may arise among functional and advisory staff.
iv. Decisions that require involvement of two or more functional areas
may get delayed.
v. There is lack of quick response to environmental change.
3. Divisional Structure: The functional structure proves to be
unsuitable, when the company expands into new products or
geographical areas. Under the divisional organisation structure is
divided into several divisions on the basis of geographical areas,
types of customers and product line. Each division is self contained
in terms of manufacturing and marketing facilities. Each division is
self contained and headed by a divisional manager who is responsible
for efficient and profitable working of the division.
Fig 12.3 : Divisional Structure

Divisional Structure offers the following advantages:

i. There is specific autonomy to each division for efficient

management.
ii. Each division can respond quickly to environmental changes.
iii. Top management can focus on strategic matters.
iv. There is a scope of expansion and growth of business.
v. Each division can be held responsible for performance.
Divisional structure suffers from some disadvantages, which are—
i. Operating costs increase due to duplication of facilities.
ii. Cooperation and coordination among various divisions
become difficult. There may be unhealthy competition among
divisions.
iii. Policies pursued by different divisions may be inconsistent.
Inconsistency may also arise from sharing of authority
between corporate and divisional levels.
iv. Problems may arise in the allocation of resources among
divisions. Inter-division conflicts may arise on sharing of
resources, allocation of common overheads, etc.
v. Divisional structure is appropriate for multibusiness firms
operating in a dynamic situation.
4. SBU Structure: Strategic Business Unit (SBU) implies
an independently managed division of a large company, having
its own vision, mission and objectives, whose planning is done
separately from other businesses of the company. The vision,
mission and objectives of the division are both distinct from the parent
enterprise and elemental to the long-term performance of the
enterprise. Simply put, an SBU is a cluster of associated
businesses which are responsible for its combined planning
treatment, i.e. the company engaged in a diversified range of
businesses, categorises its multitude of businesses into a few
separate divisions, in a scientific way. The task may include analysis
and bifurcation of a variety of businesses.

Fig : 12.4 SBU structure

The main advantages of SBU structure are as follows:
i. Each SBU head can be held accountable for ultimate results and
operates as a stand-alone profit centre.
ii. Coordination between all divisions within an SBU becomes easier.
There is greater decentralisation of authority.
iii. SBU structure facilitates strategic control over a large and diverse
organisation.
iv. There is considerable scope for growth and expansion of business.
v. Individual SB Us can react quickly to changes in environment.
Some of the disadvantages of SBU structure are given below:
i. It is quite difficult to clearly define the autonomy and responsibility of
various SBU heads and to achieve synergies across SBUs.
ii. The hierarchy increases due to addition of one more level between
corporate management and divisional management.
iii. In a large and diversified company, effective handling of several
SBUs may not be easy.
iv. It may lead to costly duplication of staff and facilities.
v. There may be rivalry among SBUs for corporate resources.
vi. Top level managers may lose touch with business level situations.
5. Matrix Structure: A matrix organizational structure is one of the
most complicated reporting structures a company can implement.
A matrix organizational structure is a company structure in which
the reporting relationships are set up as a grid, or matrix, rather than

in the traditional hierarchy. In other words, employees have dual
reporting relationships - generally to both a functional manager and
a product manager.In the 1970s, Philips, a Dutch multinational
electronics company, set up matrix management with its managers
reporting to both a geographical manager and a product division
manager. Many other large corporations, including Caterpillar Tractor,
Hughes Aircraft, and Texas Instruments, also set up reporting along
both functional and project lines around that time.
Fig : 12.5 Matrix structure
In a matrix organization, instead of choosing between lining up staff along

functional, geographic or product lines, management has both. Staffers
report to a functional manager who can help with skills and help prioritize
and review work, and to a product line manager who sets direction on product
offerings by the company. This structure has some advantages, which are
discussed as follows—
Advantages :
i. Objectives will not only be clear but will also be balanced with the
objectives of the functional aspects of the organization.
ii. Importantly, there is an actual mechanism for integration of across
functional lines.
iii. Efficiency in Resource Management for eg.time saving deployment

of company resources.
iv. Efficiency in Staff Management since staff can be used and shared
between projects.
v. Efficiency in Facility Management as all of the hardware (computers,
desks, rooms, etc.) are shared between or among projects.
vi. Horizontal flow for eg. Information that flows from functional unit to
functional unit.
vii. Vertical flow for eg. Information that flows from project to project,
and to other points of management.
viii. Groups of functional specialists and experts are preserved even
though projects come and go.
ix. Morale difficulties happen with less frequency because the
employees in the matrix get the experience of regularly working on
successful projects.
Disadvantages:
i. The main drawback is that the employees on the project are working
for two chiefs.
ii. The superimposition of a functional organization on a project

organization is the creation of a matrix organization. This adds all
the complexity of both organizations and adds even more.
iii. Multiple managers and employees involved and increased numbers

of people that must be kept abreast of changes and progress.
iv. This is an issue because of the quantity of employees and

organizational units involved.
v. All managers must ensure that they have touched base with each
other for any important decisions in their areas of responsibility.
vi. Project managers don’t have singular authority, and so considerable

negotiation is necessary.

vii. Due to the complexity of a matrixed organization and no less than

two lines of authority there is a lot of opportunity for conflicting direction
and priorities. Each project manager obviously thinks their priorities
should be everyone’s priorities. And each functional manager thinks
that their priorities is his own business.
viii. There is a natural effort in offsetting the objectives and goals of

functional and project management. Maintenance of the balance
between the goals of functional and project management must be
assured by management.
6. Network Structure: A networking organisation is one that is created

around a central organisation (called the hub organisation) that has
relationship and arrangement with some other organisations, to
perform functions like designing, manufacturing, marketing etc. for
the central organisation, on a contractual basis. A networking
organisation is called a boundary-less organization; as the central
organisation has relationships and arrangements with many
business partners beyond its own boundary lines. In an extreme
case of a networking organisation, the hub organisation has
arrangements with so large a number of business partners that it,
on its own, does only the co-ordination work.A networking
organisation is also called a virtual organisation, in that it is nearly a
complete organisation; and any slight difference in the structure of
organisation is not important.

Fig : 12.6 Network structure

The main advantages of network structures are as follows:
1. There is high degree of adaptability to change its environment.
2. The firm can concentrate on important competencies.
3. To meet the changing business needs the structure can be modified.
4. Synergy can be achieved by combining complementary skills of
different groups in the network.
The main disadvantages of network structure are as follows:
1. There are many conflicts among several semi – autonomous groups.
2. Due to many partners control and coordination becomes difficult.
3. As most tasks are performed by others, there are risks of
overspecialization.
4. Duplication of facilitates and resources may result in high costs.
7. Virtual Organisation: This is an extension of the network structure.
In this approach, independent organisations form temporary alliances
to exploit specific opportunities, and then disband when their objectives
are met. The term virtual means in effect but not actually so. The virtual
organisation consists of a network of independent companies—
suppliers, customers or even competitors—linked together to share
skills, costs, markets and rewards. The members of a virtual
organisation pool and share the knowledge and expertise of each other.
The virtual organisation will have few full-time employees or may
temporarily hire outside specialists to complete a specific project, such
as a new software application. These people do not become a part of

the organisation, but join together as a separate entity for a specific
purpose. Sometimes companies use a virtual approach to harness the
talents and energies of the best people for a particular job, rather than
trying to develop those capabilities in house. When an organisation uses
a virtual approach, the virtual group typically has full authority to make
decisions within certain predetermined boundaries and goals. Most virtual
organisations use electronic media for sharing of information and data.
Some organisations have redesigned offices to provide temporary space
for virtual workers to meet or work on-site.
The advantages of virtual organization :
i. It can draw on expertise worldwide.
ii. It is highly flexible and responsive.
iii. It reduces overhead costs.
The disadvantages of virtual organization:
i. Lack of control because the boundaries of a virtual organisation are
weak and ambiguous.
ii. Virtual teams place new demands on managers, who have to work
with new people, new ideas and new problems.
iii. Virtual organisation poses communication difficulties, and managers
may lose motivation.
CHECK YOUR PROGRESS
Q3: What is Network Structure?

…………………………………………………………………………………………
…………………………………………………………………………………
……………………
Q4: What is Matrix organisational structure?
……………………………………………………………………………………………
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12.7 ORGANISATIONAL DESIGN AND CHANGE

The purpose of the organisation design is to create the right structure that
fits the requirements of the strategy to be implemented. Organisation change
is meant to modify existing structures that have gone wrong over the period
of time and no longer fit the requirements of the strategy being implemented.
ORGANISATIONAL DESIGN:
Organisation design has two dimensions, each with several sub –
dimensions. One is structural dimensions and another will be Contextual
Dimensions, which are discussed follows—
i. Structural Dimension: describes the internal characteristics of an
organisation like :
• Formalisation
• Specialisation
• Hierarchy of Authority
• Centralisations
• Professionalism
• Personnel Ratios
ii. Contextual Dimensions: describes the organizational settings that
influences and shapes the structural dimensions. The sub
dimensions of the contextual dimensions are :
• Environment
• Goals and Strategy
• Culture
• Technology
• Size
The dimensions and sub dimensions of organisation design are
interdependent. This study helps to provide a basis for the measurement
and analysis of organisation and reveals significant information about them.
The need for the organisation can be derived from the mission and
objectives.These needs are the key activities which have to be performed
to achieve the objectives and realize the mission. The sequence of the
steps followed in organisation design could be described as below :

i. Identification of key activities necessary to be performed for the

achievement of objectives and realization of mission through the
formulated strategy.
ii. Grouping of activities that are similar in nature and need a common
set of skills to be performed.
iii. Choice of Structure that could accommodate the different groups
of activities.
iv. Creation of departments, divisions, etc. to which the group of activities
could be assigned.
v. Establishing interrelationship between different departments for the
purpose of coordination and communication.
These five steps lead to the development of an organization design.

ORGANIZATIONAL CHANGE:
The idea of change is ever-present in management literature. The
organizational change takes place alongwith two broad dimensions: the
structural changes and the accompanying behavioral changes. The first
type of change is related to revision in structural relationship for instance,
the creation or disbandment of departments or managerial positions. The
second type of change relates to the concomitant behavioral modifications
that are essential to absorb the impact of organizational changes. You are
quite familiar with the concepts of formal and informal organizations. What
we are referring to this situation are the formal and informal organizations
respectively. While formal organizations changes are mainly administrative
in nature and can be bought about by the means of organizational planning
and implementation, the informal organization changes are more complex
and evolve as a response to formal organisational changes. Once
established, these informal changes impact the formal organisation in turn.
All organizations make changes in their strategies, structure and
administrative procedures from time to time. In the past, when the
environment was relatively stable, managers were content with making small,
incremental, continual changes to resolve problems as they occurred. The

perspectives of the past may not be suitable in the current environment

that often requires big, radical and sudden changes.
12.8 INFORMATION SYSTEM

If a strategy is to be effectively implemented, then organizational
arrangements are necessary, as they provide the information to managers
to perform their tasks and relate their work to others. The information system
enables the managers to recognize what they need to gasp in order to
perform their tasks and also to coordinate their activities with others.
Information technology is the means to make the information system work
for managers. That is why, for managers, IT is a tool for managing rather
than a strategy itself. Information systems, including the usage of IT, have
to be dedicated by strategic considerations, rather than strategies being
determined on the basis of the IT tools available.
The information systems play a significant role in all types of organizations,
in enhancing not only the efficiency of other systems and processes but,
through the techniques of data. In the design and administration of the
information system, strategists have to concern themselves with the need
to have an appropriate organizational arrangement that will support the
implementation of a particular strategy.
12.9 CONTROL SYSTEM AND REWARD SYSTEM

Control System:
Control has traditionally been considered as a major management function
along with planning, organizing, and leading. In controlling, the manager
essentially deals with the processes for ensuring the behaviors and
performance conform to organization standards including rules, procedures
and goals. In other words, control ensures that the implementation of strategy
takes place according to predetermined plans. Strategic controls are specific
types of controls intended to check whether appropriate strategies are being
used. Basically control operates in a cyclic manner. It is viewed as a four
step process consisting of:

1. Establishing Standards
2. Measuring actual performance
3. Evaluating actual performance against standards
4. Determining corrective action.
Fig: 12.7 The Control Cycle

The control process works to bring performance in line with the
predetermined plan. Standards are in the form of budgeted performance.
Measurement of performance is done through an appraisal system. The
actual performance is evaluated with reference to the standards and positive
and negative variation is observed. Corrective actions follow so that the
performance corresponds to the standards. This is the manner in which
any control system works. Controls are in fact devices to enforce or facilitate
strategic behavior so that the organization, as an entity, moves towards
predetermined goals.
Reward System:
Employee rewards are usually linked to their performance. Such linkage
helps to control the behavior of employees. There is thus, a close relationship
between appraisal system and control system. The reward system helps
in strategy implementation. Rewards are given in several forms e.g. salary
increase, bonus, stock options, perquisites, promotion etc. In the strategic
reward system the focus is on alignment between rewards and corporate

strategy so as to secure desired behavior and achievement. Team based

reward s and group incentives are more appropriate in case of diversification
and internationalization strategies. Strategies and structure influence the
design and administration of reward systems.
12.10 LET US SUM UP
In this unit we have discussed the following:

• An organization structure is the outline of authority and responsibility
relationship among different job positions.
• An organisation structure has two broad dimensions: Vertical
Dimensions and Horizontal Dimensions
• There is close interdependence between strategy and structure.
There are two types of interdependence on forward and backward
relationship.
• Cannon‘s Model consist of the five stages of development.
Stage I: Entrepreneurial Stage
Stage II: Functional Development
Stage III: Decentralization
Stage IV: Staff Proliferation
Stage V: Recentralization
• The main types of orgainsational structures are: Entrepreneurial
Structure, Functional Structure, Divisional Structure, SBU Structure,
Matrix Structure and Network Structure.
• The purpose of the organisation design is to create the right structure
that fits the requirements of the strategy to be implemented.
Organisation change is meant to modify existing structures that have
gone wrong over the period of time and no longer fit the requirements
of the strategy being implemented.
• The information system enables the managers to recognize what
they need to gasp in order to perform their tasks and also to

coordinate their activities with others. Information technology is the

means to make the information system work for managers.
• Control System: Control has traditionally been considered as a major
management function along with planning, organizing, and leading.
In controlling, the manager essentially deals with the processes for
ensuring the behaviors and performance conform to organization
standards including rules, procedures and goals.
• Reward system: Employee rewards are usually linked to their
performance. Such linkage helps to control the behavior of
employees.
12.11 FURTHER READING
1. Cherunilam Francis (2015), Business Policy and Strategic

Management, Himalaya Publication House , New Delhi
2. C Appa Rao, B Parvathiswara Rao, K Sivaramakrishna (2008);
Strategic Management and Business Policy, Excel Books, Nerw Delhi
3. Tandon A (2010); Business Policy and Strategic Management; Anmol
Publications Pvt.Ltd.
4. Rao Subba P;Business Policy and Strategic Management: Text and
Cases; Himalaya Publication House , New Delhi
12.12 ANSWER TO CHECK YOUR

PROGRESS
Ans to Q No.1: An organization structure is the outline of authority and

responsibility relationship among different job positions. It is a formal
arrangement of tasks and sub – tasks which are needed to implement
strategies.
Ans to Q No.2: The horizontal dimension is designed to make certain
cooperation and coordination among employees working at the same level
of authority. Horizontal structures are also known as flat structures.

Ans to Q No.3: A networking organisation is one that is created around a

central organisation (called the hub organisation) that has relationship and
arrangement with some other organisations, to perform functions like
designing, manufacturing, marketing etc. for the central organisation, on a
contractual basis. A networking organisation is called a boundary-less
organization.
Ans to Q No.4: A matrix organizational structure is a company structure in
which the reporting relationships are set up as a grid, or matrix, rather than
in the traditional hierarchy. In other words, employees have dual reporting
relationships - generally to both a functional manager and a product manager.
12.13 MODEL QUESTIONS
1. Define Organisational Structure
2. Discuss the two dimensions of organisational structure
3. Write the interdependence between strategy and structure
4. Outline the stages of development of organizations
5. What is Entrepreneurial Structure? Discuss its advantages and

disadvantages.
6. What is Divisional Structure? Discuss its advantages and

disadvantages.
7. Define Matrix Structure. Discuss its advantages and disadvantages.
8. Write short note on organizational design and change.
*****

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Structural Implementation Unit 12

UNIT 12: STRUCTURAL IMPLEMENTATION

12.1 LEARNING OBJECTIVES

Business Policy and Strategic Management (Block 2) 255

12.3 CONCEPT OF STRUCTURE

12.4 STRATEGY AND STRUCTURE

12.5 STAGES OF DEVELOPMENT OF

Business Policy and Strategic Management (Block 2) 257

increase in the company’s operations. These problems include; delay in

CHECK YOUR PROGRESS

Q1: What is organization Structure?

12.6 TYPES OF ORGANIZATION STRUCTURE

The main types of orgainsational structures are given below:

Fig 12.1: Entrepreneurial Structure

2. Functional Structure : The expansion into the same line of busi-

Fig 12.2: The Functional Structure

Business Policy and Strategic Management (Block 2) 259

ii. Delegation of operational matters enables the chief executive officers

Fig 12.3 : Divisional Structure

260 Business Policy and Strategic Management (Block 2)

i. There is specific autonomy to each division for efficient

Business Policy and Strategic Management (Block 2) 261

Fig : 12.4 SBU structure

the reporting relationships are set up as a grid, or matrix, rather than

Fig : 12.5 Matrix structure

In a matrix organization, instead of choosing between lining up staff along

iii. Efficiency in Resource Management for eg.time saving deployment

ii. The superimposition of a functional organization on a project

iii. Multiple managers and employees involved and increased numbers

iv. This is an issue because of the quantity of employees and

vi. Project managers don’t have singular authority, and so considerable

264 Business Policy and Strategic Management (Block 2)

vii. Due to the complexity of a matrixed organization and no less than

viii. There is a natural effort in offsetting the objectives and goals of

6. Network Structure: A networking organisation is one that is created

Business Policy and Strategic Management (Block 2) 265

Fig : 12.6 Network structure

as a new software application. These people do not become a part of

CHECK YOUR PROGRESS

Q3: What is Network Structure?

12.7 ORGANISATIONAL DESIGN AND CHANGE

268 Business Policy and Strategic Management (Block 2)

i. Identification of key activities necessary to be performed for the

These five steps lead to the development of an organization design.

Business Policy and Strategic Management (Block 2) 269

perspectives of the past may not be suitable in the current environment

12.8 INFORMATION SYSTEM

12.9 CONTROL SYSTEM AND REWARD SYSTEM

270 Business Policy and Strategic Management (Block 2)

Fig: 12.7 The Control Cycle

Business Policy and Strategic Management (Block 2) 271

strategy so as to secure desired behavior and achievement. Team based

12.10 LET US SUM UP

In this unit we have discussed the following:

272 Business Policy and Strategic Management (Block 2)

coordinate their activities with others. Information technology is the

12.11 FURTHER READING

1. Cherunilam Francis (2015), Business Policy and Strategic