AXIS BANK YOUNG BANKER PROGRAMME

INTERNSHIP DIARY

Name of the Intern – Suneet Kumar Singh

University ID Number - 19125670175

Branch – East Of Kailash

Name of the Mentor (Branch Head) – Sandeep Surindar Kumar

Grade of the Mentor (Branch Head) - AVP

Employee No. of the Mentor (Branch Head) - 12936

Day 1 Date 02-01-2020 Week ..First

BranchOverview

Get introduced to the team

Name Designation Role No of

years with
the Bank

Sandeep Kumar AVP Branch head 13years

Amit kumar Sr. Manager Operations head 12years

Shipra jain Manager CSO 2months

Ruchi batra DM CSO 4years

Ashish kumar DM CSO 3years

Bandana AM CSO 2years

Annu kumara AM CSO 3months

Farina Fatima ADM Retail asset 10month

Nikhil narang BSM Sales manager 2 month

Rohit rai Officer sales Sales 3.5years

Vinod AM Sales 5month

Vikash kumar BDE BDE sales 7month

Khusro mirza Officer sales Sales 2month

Amit kumar CBG RM RM 2years

Toshi Tyagi WB service CSO 8years

Ramesh Madhav RM burgundy Affluent RM 1year

Ritesh RM priority PBRM 6month

Day - 2 Date- 03-01-2020 Week- First

Part A - Know Your Customer (KYC)

Learn all aspects of KYC including documents, field verification, background

check etc. for all types of liability accounts.

Daily Activity Challenges (Which you face in day to day activity)

Customers with Different behaviours, form filling, stamping wrongly, etc

Daily Activity My understanding for the day

Overview of Products- Customer needs like savings account, current account,

demat account etc, Identity of the customer by taking proper documents, field
verification, debit card, cheque book.

Have to understand customer quickly, have to take care while seeing amounts
and signatures, stamp properly, etc

Flow of Account Opening Process in brief …… Kyc is Mandotory for all the
acconts that opened in the branch. First have to verify identity of the customer
by taking proper documents like address proof, identity proof, MID, after
taking all the documents Intial fund amount as to be taken in form of cash or
cheque and then enter all details in omniflow after showing it to Branch head.
Then we have to send it to CLH for further process.

Turn Around Time -3 Hours for account opening

AOF, Identity proof, Photograph, Signature, field verification,

SUMMARY OF ACQUIRED KNOWLEDGE

KYC is compulsory for all first time accounts, if no Pan then form 60 should be
taken, interview sheet is given if intial funding is through cash, if insta
customer will get account number immediately.

Have to maintain 0 percent FTNR, ID Proofs –pan, aadhar, voter id, passport,
etc

Adress proof- aadhar, voter id, driving licence,etc

Day 3 Date 04-01-2020 Week - First

Part A - Clearing

Awareness of Cheque Clearing cycle Outward

Daily Activity Challenges (Which you face in day to day activity)

Stamping wrongly, identifying signatures, customers coming after clearing

time, scanning the cheques, etc

Daily Activity My understanding for the day

Overview of Products

In outward clearing we will receive cheques drawn on other banks

Flow of Process in brief – when we receive outward cheque from the customer
first have to put cross seal of the axis bank, then write beneficiary account
number at the back side of the cheque, and have to put appropriate seals. And
have to send to clearing hub through micr scanning.

Approximate time for the process (Turn Around Time) TAT-1day

Process Guidelines (If Any)

Crossing, uv scanning ,stamping properly, account details, signature matching,

etc

SUMMARY OF ACQUIRED KNOWLEDGE

Scanning is compulsory, no alterations accepted without the consent of the

drawer, have to check funds in the account, etc.

Above Rs25000 uv stamping is compulsory, above 2lakhs fugitive stamp is

compulsory, special crossing, amounts

KEY CHECK LIST FOR THE PROCESS

Amount, signature, crossing, name, bank,

Part A - Clearing

Awareness of Cheque Clearing cycle Inward

Daily Activity My understanding for the day

Overview of Products - Cheques came from clearing hub as a image to our

bank which are drawn on our bank.

Flow of Process in brief we will receive cheque from hub, have to verify
instrument details properly, signature should be properly checked, no
alterations are accepted.

Approximate time for the process (Turn Around Time) 1 day

Signatures should properly verified for individuals as well as for both joint
holders in case of joint accounts.. Have to check remiterr bank as properly
stamped or not. Then accept the payment .

SUMMARY OF ACQUIRED KNOWLEDGE

Cheques drawn on our bank which are received by other banks and sent for
collection in clearing hub Received from clearing hub in scanned image
through micr scanning with CTS.

Days -4 to 5 Dates 06-01-2020 to 07-01-2020 Week -

First

Part B - Clearing

Awareness of Cheque Clearing cycle Inward

Daily Activity

Challenges (Which you face in day to day activity)

Checking stamping, signatures, and amounts

Identifying scanned images.

Area of Improvement
Properly verify signatures.
careful in handling big amount instruments.

Acquired Knowledge

Scanning, if any mistakes have to reject and return the cheque.

KEY CHECK LIST FOR THE PROCESS

Signatures, amounts, payee, drawer funds if funds are insufficient have return
the cheque, if amount is more than Rs25000 tan make a call to drawer

MENTORS FEEDBACK (To be filled in by day Mentor) (1 being the least & 5
being the max)

Level of 1 2 3 4 5
Understanding

Overall 1 2 3 4 5
Participation

Overall 1 2 3 4 5
Feedback

COMMENTS:

Day 6 Date 08-01-2020 Week -First

Part A - Clearing

RTGS Concepts (Real time gross settlement)

Daily Activity My understanding for the day

Overview of Products funds

Above 2 LAKHS can be transefered through RTGS.
For large amounts RTGS is used.

There is no limit for RTGS transactions

Flow of Process in brief
In Saaksham Customer will request us by filling RTGS form by attaching
cheque. Then we have to verify and
have to enter. Then other person will authorize it and will post it.

Approximate time for the process (Turn Around Time) 2 Hours

Process Guidelines (If Any)

Above 2 LAKHS transactions comes under RTGS transactions only. In Saaksham

first we have to go to NEFT/RTGS transfer. Then have to enter customer
account number which we have to debit and see whether funds are available
or not. Then amount to remit, Tran particulars, instrument date, operation
type, cheque number, benefeciery details have to be filled. Then have to click
on enter.

SUMMARY OF ACQUIRED KNOWLEDGE

RTGS is for large amount transactions. Can be send to self or for others also.
Can be done in Saaksham and also in Finacle

Days - 7 to 8 Dates 09-01-2020 to 10-01-2020 Week -

First

Part B - Clearing

RTGS Concepts (Real time gross settlement)

Daily Activity Challenges (Which you face in day to day activity)

Customers filling benefeciery details in correctly

More customers will come at a time.

Area of Improvement

To be fast while doing transactions

To be careful as well.

Acquired Knowledge

Process of RTGS transfer in Saaksham and in Finacle

KEY CHECK LIST FOR THE PROCESS

Amount, signature, benefeciery details, funds in remitter accont

MENTORS FEEDBACK (To be filled in by day Mentor) (1 being the least & 5
being the max)

Level of 1 2 3 4 5
Understanding

Overall 1 2 3 4 5
Participation

Overall 1 2 3 4 5
Feedback

COMMENTS:

Part A - Clearing

NEFT Concept (Batch Awareness)

Daily Activity

My understanding for the day

Overview of Product
NEFT is generally used for small amount transactions
RS1 to unlimited amount can be transferred using NEFT

Flow of Process in brief

Customer will request us by filling NEFT form by attaching cheque.
Then we have to verify and have to enter. Then other person will authorize it
and will post it.

Approximate time for the process (Turn Around Time) 3Hours

Process Guidelines (If Any)

Generally below 2LAKHS transactions comes under NEFT transactions only. In

Saaksham first we have to go to NEFT/RTGS transfer. Then have to enter
customer account number which we have to debit and see whether funds are
available or not. Then amount to remit, Tran particulars, instrument date,
operation type, cheque number, benefeciery details have to be filled. Then
have to click on enter.

SUMMARY OF ACQUIRED KNOWLEDGE

NEFT is done half hourly basis in batches wise.

smaller amount transactions are done with NEFT transfer

KEY CHECK LIST FOR THE PROCESS

Amount, signature, benefeciery details, funds in remitter accont

My Understanding for the Week

Account opening process, KYC process, clearing process, RTGS and NEFT
transactions. Kyc documents, time taken to
open account, field verification process, dealing with customers and making
them to use kiosks.