Contents

It is necessary that top management be committed as a prerequisite to benchmarking;.....................1

Describe how organizations should go about communicating with their customers............................3
Explain the leadership characteristics that build and maintain followership........................................4
If asked to assess a department's training needs go about it................................................................6
Six Sigma................................................................................................................................................7
Part B.....................................................................................................................................................8
TOTAL QUALITY MANAGEMENT IN FORD MOTOR COMPANY..............................................................8

It is necessary that top management be committed as a prerequisite to benchmarking;

If the company has success, it must evaluate its performance in a consistent manner.In
order to conduct business and set its own standards for its own processes, as well as
recognized industry leaders (they are opposed to using similar environments in other
industries), On management contrary, best practices must measure performance.In
management languages, it is called benchmarking.The reference process is relatively
simple.Some news and practical knowledge, such as everyone who wants the process to
succeed.Thus, the following will focus on the company's executives, students and the benefits
of serving the public, this is a key step in the reference process.One of the reference levels,
step by step.

The steps involved in the benchmarking process are as follows:

(1.1) Planning

The owner's branch mark must be regarded as an important identification standard before
participating in the company's activities.For example, such events should be considered as
general issues and may give the company a competitive advantage, which will be the core
activity. I will send such a process, usually high cost, quantity or value. Get the comparative
evaluation result of the best result, and enter the entry that needs to redefine the unlock; the
selection of activities should be easily compared by measurement, so comparative
measurement Should be done. Before the overall process-based process participates in the
standard process, it must be taken into account. For example, damage to a basic skill used in
small amounts indicates that it can be improved.
As a result, many failures and errors are reduced (the flowchart of this process is considered
an ideal choice) to choose to record the details of these processes.There, the company's
strategic goals for its core business processes, customer expectations, and key success Factors
have given the company clear ideas.One of the company's strengths, weaknesses and problem
areas is the honest assessment process, such as large fines, which will be very useful.The
planning process is the next step, and you can measure your performance using the company
benchmarks will serve as the company of your choice.The company's only reference entity or
operating performance can be a collective group.These companies operate in a similar
environment, otherwise there is no doubt that they will achieve the goal of using a strategic
approach to compare their relevance.This will be great.As mentioned above, if the business
process must be determined, then you can check other forms and activi ties of such
companies for use in practice.In addition, it is always cautious until the company performs
the benchmarking process to start discovering its purpose.The method of export receivable
must also be considered and recorded.Leaders and managers can ensure smooth and timely
implementation of the project in the event.The so-called reference will be found to carry out
the process.

(1.2) Collecting information

The knowledge information of main data and auxiliary data can be classified into sub-
texts.Secondary data refers to information that provides supplementary notes, while primary
data (the company here) refers to data collected directly in newspapers themselves, which are
obtained from publications or websites. Exploratory research, market research, informal
dialogue research, interviews and questionnaires are numerous, but there are still some of the
most popular methods of information gathering.By participating in the research, mainly due
to the benchmarking process, the company will implement the necessary data collection
methods.The phone is conducting a preliminary survey through questionnaires or
standardized design interviews, emails, or personal interviews during on-site observations,
and if the reference process is successful, it is important to record such data in a systematic
manner.

(1.3) Fact analysis

Once enough data has been collected for the most important and sufficient analysis, such data
is sufficient.Data analysis (easy reference, with better graphic format) can be used for data
representation, process performance.

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(1.4) Application

This is where speeches must be given throughout the benchmarking process.This usually
narrows the gap between the ideal and actual performance as much as possible, and
eliminates the need for far-reaching changes.

It is usually reduced by revolutionary changes that promote change, so it is necessary to

formulate legal actions planned in the emancipation of thoughts in order to maintain the
organizational culture.Management and employees have full responsibility for this process
and ensure that there are sufficient resources to Promote the necessary improvements to meet
the requirements.In this process, a successful reference is crucial..

Answer 2

Describe how organizations should go about communicating with their customers.

Men and women usually need to have different benefits and rules to use different processes to
use features such as level of readability. Here are some different usual ways: Usually, the
system between the tasks centered on the woman and the task being performed, first has to
build the system and then interact directly with the user. Generally, if a task or object builds a
system, women do not need to resolve these issues before they go into internal resolution
steps. We are not allowed women to act at the request of men. This is because women are
deliberately released. Other consents are obtained at the level of the closest person.
Interaction masks what is not expressed in words. This may indicate that it is being properly
recognized. It can be fairly inactive, or when a female male becomes a male, deafness of
neutral limbs can be deaf. Second, considerable concentration causes sins and attitudes more
directly, and many women face unbelievers. Both people, as long as they think, have some
messages to the west, as they are thinking, not running, or when they aren't running, as they
are thinking or explaining together I am saving. There is no time and place for meetings, and
women cannot get equal seats. Although the pipe rebuttal is more common than women, the
ratio of men to women is higher than that of women. These people understand each other and
are supposed to work properly, but they can't prevent offset in some ways, in different ways,
and in different ways. It works and can include the following items:
In problematic environments, there are many engaged women who find this an "easy"
environment, which makes it difficult to manage and allows hiring and promotion decisions
to be accepted by customers. This means that others can hear these messages and may

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indicate that others listen to these messages and agree to their disagreement. Or, when a
woman becomes a man, she may feel very uncomfortable and may hear a neutral limb story.
Establishing so much concentration and excitement or excitement to attack these people
allows many women to come into direct contact with their power and strength, who are truly
delighted. It is used by each person to portray a woman one down, or to resolve when a
particular corner or other person stands up. Men can't exclude certain strings from certain
west. Or, women don't take up more space. On the other hand, men were more common than
men, but women were more common than women. Some of the expressions used and some
non-expressions.

Answer 3

Explain the leadership characteristics that build and maintain followership.

As an example of development, senior leaders are developing an open cycle culture.
When it comes to employee development, we believe it is a good example, has made
significant progress, and that development is paramount. The cost of one of the best leaders
to learn more about an organization, but this is by no means illegal. This is the work to be
done, spending the discretionary energy behind the workforce. If you stop learning, drive!
Express your hope clearly.
Leaders strategically inspire and support the use of open and air communications.
You can see how to inspire people's goals in difficult situations. Leaders need to set clear
performance expectations and commitments and provide them to rich stakeholders and
responsible individuals. Check your learning. Most employees work and learn from their
backgrounds, are growing, and are always seeking love for their learning environment. Many
managers who are rushed in time or have competing priorities invest regret within a limited
time. The good news is that good leaders are an integral part of their day-to-day job
responsibilities between work and study in order to increase their “fuzzy lines”. They help
create a learning environment because they can be found each time the creation of staff
engaged in task assignment is expected to provide the appropriate solution to the challenge.
Accelerate development.
A good leader of the most important tasks is the development of successors who
maintain the legacy of the leader and understand the nature of the leader. Your successors are
developing the most effective leaders, the leaders who are most likely to stay in the
organization, and are more satisfied with their most dedicated jobs and productive employees.

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You are very important to the future of your organization. Pay attention to your personal
growth and leadership skills in order to choose the ones who can learn the behaviors you
want to impose your values and create talent. Of course, this takes time. Remember: But your
leadership mission. Apply new skills and gain support knowledge. A good leader is a new
one-to-one coach who can engage in day-to-day operations, require technical skills and
knowledge of new projects, and demand an overall vision of the organization and strategy. I
can only teach at the opportunity. All others described the steps that led to the distribution of
donations to support the growth of the sponsor. Transformational leaders believe that
decentralized leadership is often seen as a leader that guides, guides and ensures the
development of others. Remember the relationship. Effective interpersonal relationships
between leaders and people demonstrate a genuine dialogue, investment in writing, and a
welcome to a vibrant, high-performance organizational culture. If you don't have detailed
information, it's a good idea to have a deep and meaningful conversation. Conversation from
the perspective of another person, rather than listening to showing genuine attention and
commitment to persuade others. We highly appreciate the power of exploration dialogue. If
you care, invest in listening to yourself. People promise when they see your promise.
Promote and advance employment opportunities.

We can help the best employee leadership, trends and political relationships, new
career development, and, of course, job and development opportunities. Give advice and use
your own experience. According to their recommendations, they will have their skills
elsewhere, and some people will grow significantly. It should not be performance by
knowledge workers. Leaders build a great deal of trust and respect the performance that
employees know. Many "wise people", with only about 30% to 40% of the employee and
their manager's performance criteria, help to get the job done better and provide fair and
accurate feedback reports. Spontaneous idiosyncrasy is immediate and aggressive
regeneration. Their more regular performance assessment does not help performance
feedback, but they believe in this desire, especially strength. Most managers (not
management requirements) have a positive impact on employee performance and are
considered a powerful tool for formal performance evaluation. Employees are above average
and only 35% are reported to managers. Their rating is usually not a particular praise. Good
leaders need to capture people doing the right thing and point out the details at the right time.
Being recognized has advantages, emphasis, and influence.

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 Emphasize that active leaders also recognize strengths and strengths. That is, try not
to focus on the weaknesses and the unknown aspects of work, not the opposite. Just change to
focus on success. There is a great deal of participation and there is an urge to recognize and
create the value of positive energy. Also, in development, performance improvement does not
mean that performance differences are never discussed, whether they are directly related to
the job or not focused on a particular recommendation. Why does it survive for the most part?
Unfortunately, this is the main reason why your direct boss quits smoking. In other words,
this is not a command and control perspective, but a performance management-based
organizational culture is established in an environment that includes coaches, managers, and
employee relationships in order to continue to advance in working groups.

Answer 4

If asked to assess a department's training needs go about it.

Training and development are important elements of human resource development. This is
traditionally a competitive high quality service and will play an important role in the need to
reduce costs and expectations for future growth due to the growth of customer technology.
This is also the importance of hiring new and increased workers to prepare the world.
Training and development needs for emerging economies and more individuals and
employers will focus on their impact. The Obama administration noted that writer Peter
Drucker, knowledge workers, and the fastest growing industry replaced by workers in the
industry may be the result of training and development. For example, in the United States, it
is estimated that 75% of the population is based on "skill" technology. It addresses
developing countries, and the rights of developing countries. For example, in Japan, the
number of women traditionally working for men has increased to provide the necessary
vocational skills training, but it is not necessary to prepare for physically demanding jobs.
Sexual harassment policy, every job needs to be trained in the required job skills. It is also
important to understand other factors, as the need for training and the need for developer
training are ultimately responsible for the increased demand. In addition to money, training
has enabled him to work proactively for the personal development and improvement needs of
specific employee groups. We also update training on market trends, employees, employment
policies and other needs.
The following organizations need to enhance their training and development here to
contribute to two major changes. The word change covers almost everything. This is one of

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the biggest factors supporting training and development needs. Certainly they have a direct
relationship. The changing needs of training and development, and the development of
training, lead to the evolution of individuals and organizations, and cycle to cycle.
Specifically, changing the required driving skills, company operating methods and
competitive exchanges. Development: This is just one. This is essential for training and
development, which is a compelling reason. Money is not the only motivation for working in
the 21st century. There are more people who find jobs without jobs than those who organize
jobs. They saw its overall development. For example, spirituality and self-awareness are
developing around the world. People who are self-conscious cannot work unless they are
happy. Taking Ford as an example, the efficiency of personal work does not seem to matter,
which is true for everyone. It can raise the importance of the individual soul and promote the
well-being of the "self-awareness" course. However, the key issue affecting organizational
performance remains the formation and development of donations. Organizations that want to
lead the space market are just learning to spend on performance and malicious productivity,
rather than using it on program types that need to be emphasized.

Answer 5
Six Sigma eliminates system disadvantages and a set of practices to improve
processes. Internal or external failures address customer needs, such as specific product,
process, or service failures. Six Sigma quality control and comprehensive quality control,
zero defects. The goal of achieving quality levels through Six Sigma implementations has
been improved to ensure that progress is ready to be processed. «Six Sigma,-» Production
capacity of powerful real-time functional parameter set during the extraction process.
Therefore, it can be said that the quality process and function of Six Sigma Code can reduce
the defect rate and produce high quality products. The 6 sigma method is used worldwide to
reduce and eliminate abandoned changes. The "six sigma" method can be used to run large
numbers of organizations in the following areas: From the perspective of reducing rejections
and conflicts, reducing customer complaints, reducing field disappointment, energy
consumption, reducing optimization processes, reducing industrial costs, improving
efficiency procedures and limits, and setting the right mindset. It provides the capabilities of
Six Sigma, the ability to effectively deliver business benefits. Restores procedure
effectiveness, workflow awareness and skills. High-risk industries need support skills. .
Improve management readiness. The management system and Six Sigma reduce cycle time,
improve production efficiency and quality. If society is not training Six Sigma, skill sets can

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be used for different conditions through the Six Sigma method. Apply ideas, methods, and
tools to the workplace and recognize them from your colleagues, seniors, and background
values. Six Sigma belts are used for data collection and analysis.
Motorola has developed a set of working software that eliminates the Six Sigma code.
This improves the process flow and eliminates system drawbacks. From a product and service
perspective, defects are classified as ineligible. This means that you get exactly the same
result every time, based on the same quality. In particular, when business processes increase
at each level of Six Sigma quality impairment and failure occurs with a flaw of 3.4 (less than
1 million chances), Six Sigma's potential goal is to improve quality and improve curriculum.
To improve the level. This means 1 million failures. In other words, you are always 3-4 times
more likely to make a mistake. Therefore, regardless of change, standard technology is the
reason for solving technology use problems, cost-reducing quality development, and quality
improvement problems. Sixth, implement these improvements in Sigma. -In the Doming-
Check-Legal Cycle DMAIC-inspired Deming program, the association implements rather
than pinpoint the root cause, but it repeats short-term investigations and repeats before
returning. The solution is to ensure that not only you but the sequence is invented. When
starting a new process or product design method, implementing DMADV with the DMAIC as
the base system involves the following five steps: It must be aligned with the business needs
that need to be defined and addressed for customer needs, issues, and process improvement
goals. Run the future of the current process and collect relevant data for comparison.
Carefully determine relationships with analytical factors, review all factors, and find the true
root cause of the gods. Optimize your solution based on a variety of analytical tools, identify
improvements and process counts, and use the data to identify the best problems. This is not
the organization used to implement the solution and guarantee embedded control. It is a
continuous process and startup control device and equipment.
DMADV is a basic system with 5 steps: It aims to explain customer needs and goals
and enable evolving business strategies. Each of them fulfills important requirements. Both
are based on growth. However, several restrictions are used. Six Sigma Mask Wrap focuses
on the issues of price and quality measurement systems, reducing performance changes and
process quality. However, the processing flow cannot be optimized. The goal is not to
improve process performance and significantly reduce cycle times and other process costs,
even if thin. When used together, these methods complement each other and enhance their
functionality. Reasons to Choose Lean Six Sigma Name; We recommend using the full list
below. We use human resources, investment, time, space, tools, machinery, development,

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transportation and movement to produce goods and services. "Slim and lean manufacturing"
means the same as Toyota's production method. It's simple, but it's the largest and most
reliable car company in the world, which makes Toyota one of your production processes
while reducing scrap rates. Time can reduce costs. Provides flexibility.

Part B

TOTAL QUALITY MANAGEMENT IN FORD MOTOR COMPANY

Introduction:

Ford Motor Company is an American automobile manufacturer and the fifth largest
automobile manufacturer in the world by vehicle sales. The company was founded by Henry
Ford on June 16, 1903. The company produces passenger cars, trucks, tractors and auto parts.
By 1923, the company had produced half a car in the United States. Over time, the company
grows bigger and bigger. The management method of the company has changed over time.
Therefore, in order to meet the ongoing needs of customers, the company follows TQM.
Twenty years ago, when the invasion of Japanese imports threatened the American
automobile industry, the Ford Motor Company led a quality renaissance based on W Edwards
Deming's management philosophy.

Problem Solving:

Ford Motor Company is currently using 8D problem solving tools. Ford Motor Company has
developed an 8D displacement solution and published it in its 1987 manual "Top
Troubleshooting". The process is currently the world standard Ford, or 8D. Ford is known for
creating an 8D process that helps teams address quality control and safety issues. Develop a
customized solution to your problem and prevent it from recurring.

The steps to apply this method are: -

0. Plan

1. Team building

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2. Describe the problem

3. Perform a temporary repair

4. Identify and eliminate the root cause

5. Check the solution

6. Implementation of a durable solution

7. Prevent the problem from recurring

8. Celebrate team success.

Total quality management (TQM):

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Overall quality describes the culture, attitude and organization of a company that strives to
provide its customers with products and services that meet their needs. In culture, all aspects
of a company's operations must be of high quality and function properly for the first time to
eliminate process defects and waste. TQM is a management concept designed to focus on
integrating all organizational functions to meet customer needs and organizational goals.
Comprehensive quality management considers FAO as a set of processes.

The simple goal of TQM is to “do the right thing every time”. Comprehensive quality control
is variable and unlimited adaptable:

 Commitment of senior management and all employees

 Meet customer requirements
 Reduce development cycle times
 Only the time / manufacturing demand flow
 Reduce product costs and services
 Systems to facilitate improvement
 Staff participation and empowerment

Principles of TQM:

TQM has been established in some principles. and they are:-

Management Commitment:-

 Plan (drive, direct)

 Is (publishing, supporting, participating)
 Check (Review)
 Act (recognition, communication, revision)

Employee Empowerment:-

 Training
 Suggestion scheme
 Measurement and recognition
 Excellence Teams

Decision-making based on facts:-

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  SIC (Statistical Process Control)
 Ministry of Education
 Seven statistical instruments
 Tops (Ford 8D - team-oriented problem solving)

Continuous improvement:-

 Systematic measurement and concentration on CONQ

 Excellence Teams
 Multi-functional process management
 Achieve, maintain, and improve standards

Customer Focus:-

 Supplier partnership
 Service relationship with internal customers
 Never compromising quality
 Criteria paid by the client

The fact that a company has these characteristics means that it follows TQM. As customer
needs change, the company constantly strives to continually improve its products and
services to meet their needs. TQM is a continuous development tool that meets customer
expectations.

Implementation of fives "at Ford Motor Company:

5S is the name of the way the organization uses a list of five Japanese words:

1. Siri, (sort)
2. Seton, (set in order)
3. Sisu, (shine)
4. Seiketsu, (standardization)
5. Shitsuk. (sustain)

This table is for general, efficiency, efficiency, monetary and process of operating area,
reserved area, object, isshishishishishishishi Many people understand this source. And the
fact that it is not aware that it is being protected from the weather makes it clear that the 5S

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method or Tabata's charitable system, which has been distracted so far, continues to the
Second World Continent. The Toyota Chapter Male of Japan (Sakichi Toyoda), his Naruto
Dodo Kirciro, and Toyota Engineering's Ono Ticho are produced in Japan. Attention
technology:

Sort:

 • Removing obstacles makes work easier.

 • Reduces discomfort caused by unwanted substances.
 • Prevent the accumulation of unwanted items.
 • Evaluate the necessary factors related to costs and other factors.
 • Remove any unused parts or tools.
 • Separate unnecessary materials from your workplace.
 • Define the Reed-Taj area to place unnecessary elements that cannot be processed
immediately. Remove these items as much as possible.
 • You need a skilled supervisor to check on a regular basis.
 • Remove the waste.
 • Describe all work floors except the materials used.
 Set in order:
 • Place all the items you need for easy selection.
 • Place all tools / equipment to avoid wasting time.
 • Make it easy to find and extract the items you need.
 • First extracorporeal warranty.
 • Make your workflow smooth and easy.
 • All previous work should be done on a regular basis.
 • Stay safe.
 • Arrange components according to their purpose so that frequently used components
are closer to your work area.
 shine:
 • Thoroughly clean the workplace or set a daily cleaning frequency
 • Use a clean inspection.

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  • Prevent deterioration of mechanical equipment.
 • Make sure your workplace is safe and easy to operate.
 • Keep your work area clean and in good working conditions.
 • Even if you are unfamiliar with the environment, you should be able to detect
problems within 50 feet (15 meters) within 5 seconds.
 Standardization:
 • Integrates disciplines best practices.
 • We will always maintain high standards of workplace standards.
 • Maintain the system. Keep everything organized according to that standard.
 • Everything is in place.
 • Each process has a standard.
 support:
 • Do not hurt anyone.
 • It is also translated as "do not say."
 • Conduct regular audits.
 • Training and discipline.
 • Training is a goal-oriented process. We need your feedback every month.
 • Self-discipline
 • Maintain correct order

Statistical process control (SPC) at Ford Motor Company:

Statistical process control applies statistical techniques to monitor and control a process to
ensure that the process has all the capabilities to produce the corresponding product. Under
SIC, the process works in a predictable way, producing as many products as possible with as
little waste as possible. Process differences that can affect the quality of the final product or
service can be detected and corrected, reducing waste and reducing the likelihood of
communicating problems to customers. SIC focuses on early detection and prevention of
problems, and has a clear advantage over other quality methods.

In mass production, the final material quality is traditionally achieved by post-manufacturing

inspection of the product. The first natural or common cause, called a variation, consists of an
inherent difference in the design-time process. Common sources of change can include
changes in temperature, material properties, and current. By timely observing what happens

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in the process that caused the change, a quality engineer or production line team member can
investigate the root cause of the comparison and fix the problem during the process. .

This behavior is harmful and can cause more weight changes. A sick person calculates
natural weight changes and advises when a person is actually gaining or losing weight.

Six sigma in Ford Motor Company:

However, Ford's hard-earned reputation for quality is fading because of a series of setbacks,
from the controversy over the fatal killings of Ford Explorer to Fryston tires to expensive
recalls of many models and delays in introducing others. In fact, according to recent surveys
by Consumer Reports and J. D. Power & Associates, overall quality and customer satisfaction
for Ford Motor are now lagging competition. Thus, once again, the company adopts quality
as a response to its problems. This time, it has captured six Sigma, a management tool that is
sweeping American companies. Said Jack Nasser, CEO of Ford, who started the Sigma
program in 1999. Sigma was a poet by John F. Welch, GE's «It was a good way to get a
common language on innovation and marketing». Consistency is the ultimate test of any
quality program - perhaps, Ford's greatest failure. Mr. Nasser himself referred to this problem
in an e-mail message distributed throughout Ford in April. «I've heard people say it looks like
we had an initiative this month,» he wrote. «I am concerned about this impression.» Six
Sigma, a quality control method to increase efficiency and minimize errors to 3.5 million
defects per million process, relies on the same analytical techniques that focus on customers
from its predecessor. Sigma's initial projects from Ford reviewed the lessons learned by the
company in the 1980s, in particular the importance of working closely with suppliers on
design and manufacturing, and the need to avoid minor differences in the design or
production process. Last year's experience of Chris Davis, a 27-year-old engineer at the
Kentucky Ford Truck Factory, illustrates how these differences can pose a risk to quality.
Each project should improve operations by 70 per cent and achieve cost savings of $ 250,000.
Individual projects are then assigned to middle managers such as Mr. Davis, known as Black
Belts, who are committed to working on quality improvement projects for two years. Ford's
hope is that Sigma will create a unified approach to solving quality problems that can be
replicated. «Six Sigma is a way of learning across the lines, while Sigma Sigma is not
exaggerated,» says Louise Gosur, Ford's new head of quality. «But TQM was a volatile
philosophy and avoided clear goals. »Deming himself, Octognarian Kormodjonley, in 1981
to help jump start the quality movement of Ford, believes if the company systematically

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worked to improve operations and track profits.Also preached the need to anticipate what
customers want.In contrast, the current Sigma projects such as tire repair problem In Mr.
Davies's old «research and reform» position, although Ford plans to focus its future efforts on
improving the design of its products and operations, the vast majority of its projects now
focus on «how to minimize wrong things,» said Fung Fu, who heads Sigma's efforts. The
problem says Fred Simon, veteran Taurus 1986, who was running Lincoln Continental before
retiring in 1995, «is that with the search mode you find you're always chasing what actually
happened rather than looking at the bigger picture. »Ford did not maintain consistent co-
operation with suppliers, which was the cornerstone of the quality campaign in 1980. "

JIT / Lean at Ford Motor Company:

 The timely approach seeks to reduce costs and improve workflow by carefully
coordinating the timely arrival of materials. As a result, you can significantly reduce
inventory costs and save space. In some cases, this method can improve product
quality. Today, jet manufacturing methods are widely used in the United States.
According to one of the authors. Although Schoenberger's praise for Jet may be
overstated, Jet is generally considered to be a valuable method of production control.
Another advantage of this method is that procurement and production are small and
cannot be completed faster than necessary. The main factors are as follows.
 • High quality supplies.
 • Manage the dealer network.
 • Geographic focus..

Recommendation and Conclusion:-

Product design is one of the most important things for companies to achieve customer
satisfaction. The Ford Motor Company is constantly striving to provide its customers with the
highest quality products. In Michigan, a briefing called "Other Employee Activities" was
held, giving employees the opportunity to see, identify, and test a driving car being released.
This allows employees to see how our products meet customer needs while providing real-
world information about the vehicle. Employees can then add cars to friends and family to
increase sales and help promote the Ford brand. Each year, Ford offers thousands of
employees and retirees a way to participate in a volunteer program. They believe that these
programs are essential not only to help those in need, but also to motivate and motivate
employees to provide volunteers and community services. I am. Through these community

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initiatives, we support teamwork and establish common goals and responsibilities. Ford faces
many challenges in the design process, including.

The solution to these problems is:-

Ford has worked on several projects so far, so he chose Altair product design to help with the
process. By providing a flexible and virtual form of the empty body representation of the
stamping machine production line, Alter product design and Ford users can easily perform
dynamic panel movement analysis to determine motion, acceleration, and You can visualize
the deviation of the resultant sky.

The result of this method is:-

The highly customized procedures implemented in conjunction with Altir Product Desin and
the newly developed design process have brought many positive results to Ford. Predict
material behavior to avoid interference during panel movement and reduce partial damage
and runoff:

Ford offers car financing through Ford Motor Company:-

Ford Motor Company Credit Company: The financial services division of Ford Motor
Company is headquartered in Dearborn, Michigan and its business activities are primarily in
the field of car loans, which supports the parent company. The company offers consumer
loans and leases to car buyers, as well as commercial loans and credit lines to help Lukerin
sell Ford Motor Company products. The company also issues securities and other debt
instruments on behalf of Ford. Ford also owns Lincoln Automotive Services, a subsidiary of
Lincoln. The Ford Fumoco Spare Parts Division sells aftermarket spare parts under the
Motorcraft brand. Part of him was blown up under the name of Festoon .

Sale Related Products Services:-

 Interest-free payment options

 Powered by Ford Credit and 100% Transpretable
 Honor Ford dealers throughout the United States and Canada
 Genuine Parts and Ford Certified Technician
 24-hour road assistance and vehicle rental

Extended Service Plan Options:-

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There are different levels of coverage to choose from, so you can be confident there is a plan
for it:

Ford Insurance:-

Ford provides the industry-leading auto insurance credit tailored to your car 1, including:

 Experienced, certified Ford Technician

 Guaranteed workmanship for as long as you own your Ford
 Genuine Ford Parts
 Service claims fast and accurate
 Discounts when combining cars with home or rental insurance
 $ 100 off collision deduction when making repairs to the participation owned by the
dealer body shops 2Ford Motor Company always gives top priority to its customers.
They want to always establish that customers are really satisfied with their products
and services.

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TQM Serves: There are several ways to satisfy our customers. These components are related
to customer satisfaction.

Attract employees: The Ford Motor Company always ensures that employees are actually
involved in the service. Employees are committed to providing the best service.

 Continuous improvement: In the service sector, continuous improvement is paramount.

Some services may be missing, but Ford will quickly select the missing services and try to
improve these sites.

 Service design: Ensuring the best service is also an important task. The service designed
by Ford is highly satisfactory.

 Buying: Providing the best buying service is certainly important. The company is
committed to making it easy for customers to access their services.

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performance Performance measurement: Benchmarks are very important for manufacturing
and service. Ford must ensure that the standard service provided to its customers is compared
to other well-known car companies such as Toyota and Hyundai.

These are the elements that companies need to ensure customer satisfaction. The secret to
Ford's success is, of course, influenced by the practice of TQM. And help them survive in the
market and meet the needs of their customers. We expect growth and continuous growth in
the future.

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REFERENCES:

1. http://corporate.ford.com/microsites/sustainability-report-2013-14/people-workplace-
employees-engagement.html
2. http://www.mindtools.com/pages/article/8d-problem-solving.htm
3. http://www.altairpd.com/CaseStudyDetail.aspx?id=15
4. http://corporate.ford.com/
5. https://credit.ford.com/vehicle-insurance
6. http://www.sec.gov/Archives/edgar/data/38009/000003800915000022/fmcc12312014
10-k.htm

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