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    CB Handbook Section 11 (KM) v2

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    Christian Miranda
    The document discusses guidelines for implementing knowledge management in the Pantawid Pamilya program. It states that knowledge is a key resource that must be effectively managed, shared, and stored. It outlines a knowledge management framework and plan to capture, process, share, store and utilize knowledge generated by the program. Key elements include establishing a knowledge management team, developing knowledge products, setting up an online and physical library, and institutionalizing knowledge sharing activities.

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    CB Handbook Section 11 (KM) v2

    Uploaded by

    Christian Miranda
    36 views3 pages
    The document discusses guidelines for implementing knowledge management in the Pantawid Pamilya program. It states that knowledge is a key resource that must be effectively managed, shared, and stored. It outlines a knowledge management framework and plan to capture, process, share, store and utilize knowledge generated by the program. Key elements include establishing a knowledge management team, developing knowledge products, setting up an online and physical library, and institutionalizing knowledge sharing activities.

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    The document discusses guidelines for implementing knowledge management in the Pantawid Pamilya program. It states that knowledge is a key resource that must be effectively managed, shared, and stored. It outlines a knowledge management framework and plan to capture, process, share, store and utilize knowledge generated by the program. Key elements include establishing a knowledge management team, developing knowledge products, setting up an online and physical library, and institutionalizing knowledge sharing activities.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    36 views3 pages

    CB Handbook Section 11 (KM) v2

    Uploaded by

    Christian Miranda
    The document discusses guidelines for implementing knowledge management in the Pantawid Pamilya program. It states that knowledge is a key resource that must be effectively managed, shared, and stored. It outlines a knowledge management framework and plan to capture, process, share, store and utilize knowledge generated by the program. Key elements include establishing a knowledge management team, developing knowledge products, setting up an online and physical library, and institutionalizing knowledge sharing activities.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    of 3

    SECTION 11: KNOWLEDGE MANAGEMENT

    Knowledge is a key organizational resource of DSWD. Every office, bureau or services in the
    department generates knowledge which needs to be managed effectively, shared and stored
    systematically through the creation of knowledge products. The effective handling, storage, 
    and sharing of knowledge will help in the attainment of the department’s goals. In order to
    do so, Knowledge Management should be practiced.

    Knowledge Management as stated in Administrative Order No. 17 Series of 2011 (DSWD KM


    Framework) is about “creating an environment in which people’s experience and wisdom on
    Social Protection and Social Welfare programs delivery are valued; and where internal
    processes are structured to support social welfare policy makers, program managers and
    service providers in creating, sharing and using knowledge”. To ensure that knowledge is
    captured, processed, shared, and stored and utilized appropriately in Pantawid Ppamilya,
    the following guidelines are to be followed:

    I. Knowledge Management Framework1

    The Department has its Knowledge Management Framework which aims to provide direction
    in the conduct and implementation of knowledge management. The framework describes
    the relationships and interdependence of KM Inputs and KM processes to obtain the KM
    outputs.

    1
    Administrative Order No. 17 series of 2011 (DSWD KM Framework)
    II. Implementing Guidelines

    1. The Knowledge Management framework, Knowledge Management Plan and


    Knowledge Products development process of the Department shall be adopted by
    Pantawid Pamilya as a guide in institutionalizing KM in the program.
    2. Internal mechanisms within the program shall be developed to ensure that
    KM will be fully functional.
    3. An annual KM Agenda should prioritize the identification of themes or topics
    of the knowledge products to be produced based on the need of Pantawid Pamilya
    stakeholders. 
    4. The categorization of these KPs will be part of the Pantawid Pamilya Library.
    The contents of this will include only corporate knowledge and library knowledge: 

    Corporate knowledge Library knowledge


     Planning, strategic and Any materials from external sources or
    performance knowledge; not related to the DSWD.
     External stakeholders knowledge
    (related to DSWD);
     Organizational, people skills and
    competencies knowledge;
     Operational knowledge;
     Internal support service knowledge
    and financial performance
    knowledge;
     Concept papers;
     Comparative experience papers;
     How-to-guides;
     Position papers; and
     Good practice documentation
    (Please see descriptions of each
    criteria in the DSWD Good Practice
    Standard Criteria and
    Documentation Guide)

    5. A Library shall be put in place at the NPMO as a repository of knowledge materials. It


    shall be a hub for learning exchange within the program; with the other offices,
    bureaus, services, and regions; with partner implementers; and with the general
    public.
    6. All Knowledge Products (KPs) shall be inventory accordingly and copy furnishes the
    NPMO and RPMO for their reference.
    7. Monitoring the utilization of knowledge products through a mechanism it’s either
    online or logbook. 

    III. Institutional Arrangements

    1. A functional KM Team shall be formed within the NPMO represented by a focal


    person from each unit/division. The KM Team are expected to lead knowledge
    sharing and exchange of the program with the following functions 2:

    2
    Special Order No. 1936, series of 2012 entitled “Designation of Knowledge Management Focal Persons and
    Alternates of DSWD Central Office and Field Offices
    a. Identify knowledge products within the program;
    b. Conduct initial review of the Good Practice Documentation in terms of its form
    and content (please refer AO.5 series 2016)3
    c. Contribute to capturing good practices and knowledge products;
    d. Review and validate good practices and knowledge products; 
    e. Develop and Implement mechanism for utilizing knowledge products; and
    f. Participate in knowledge management activities (e.g. knowledge sharing
    session (KSS), online forum, meetings, events, etc.
    g. Provide space for KM corner (includes copy of KPs per division, KM initiatives
    and good practices).

    2. Each NPMO unit/division, as a source of data, information and knowledge, shall


    identify their knowledge materials, produce or develop them and package as
    knowledge products.

    The RPMO shall likewise identify their knowledge materials and submit them to the
    NPMO for knowledge sharing only. For the submission, screening process and
    approval of good practices documentation shall be based on the Administrative Order
    No. 5 Series of 2016 also known as Good Practice Documentation Guideline.

    3. These KPs or materials will be recommended by the KM Team for the approval of the
    National Program Manager. These shall be:

    a. Endorsed to the Social Welfare Institutional Development (SWIDB) for public


    knowledge sharing, uploading in the KM Portal, and for replication purposes;
    b. Stored in the Pantawid Pamilya Library through hard and soft copies for
    knowledge exchange within the program, for its stakeholders, as well as the
    general public;
    c. Shared to all RPMOs through internal communication strategies and national
    activities.

    4. The Capability Building Division shall serve as the secretariat and perform the
    following functions:

    a. Orient Newly Hired Staff in Pantawid Pamilya Knowledge Management


    System;
    b. Spearhead knowledge sharing activities;
    c. Convene the KM team regularly for the review of knowledge materials,
    updates in KM activities or as the need arises;
    d. Inventory and Store knowledge materials in the Pantawid Pamilya
    Library;
    e. Disseminate inventory of KPs for reference of NPMO & RPMO;
    f. Oversee the implementation of KM corner per division;
    g. Monitor KM accomplishments; and
    h. Prepare and submit KM plans and reports as needed.

    3
    Administrative Order No. 5 Series of 2016 “Good Practice Documentation Guideline”

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