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    Retail SOPs

    Uploaded by

    nitin chaudhary
    This document outlines standard operating procedures (SOPs) for various departments and processes within retail operations. It includes SOPs for accounting, store security, cash management, store audits, store administration, customer service, human resources, and store merchandising handling. The SOPs provide guidelines on topics such as roles and organizational structure, salary processing, inventory management, customer complaints, hiring, merchandise receiving and replenishment.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Retail SOPs

    Uploaded by

    nitin chaudhary
    2K views2 pages
    This document outlines standard operating procedures (SOPs) for various departments and processes within retail operations. It includes SOPs for accounting, store security, cash management, store audits, store administration, customer service, human resources, and store merchandising handling. The SOPs provide guidelines on topics such as roles and organizational structure, salary processing, inventory management, customer complaints, hiring, merchandise receiving and replenishment.

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    This document outlines standard operating procedures (SOPs) for various departments and processes within retail operations. It includes SOPs for accounting, store security, cash management, store audits, store administration, customer service, human resources, and store merchandising handling. The SOPs provide guidelines on topics such as roles and organizational structure, salary processing, inventory management, customer complaints, hiring, merchandise receiving and replenishment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views2 pages

    Retail SOPs

    Uploaded by

    nitin chaudhary
    This document outlines standard operating procedures (SOPs) for various departments and processes within retail operations. It includes SOPs for accounting, store security, cash management, store audits, store administration, customer service, human resources, and store merchandising handling. The SOPs provide guidelines on topics such as roles and organizational structure, salary processing, inventory management, customer complaints, hiring, merchandise receiving and replenishment.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Retail SOPs - Accounting

     Category: Retail

    SOP-AC-01 : Role of Accounts


    SOP-AC-02 : Accounts Organizational Structure
    SOP-AC-03 : Accounting Metrics
    SOP-AC-04 : Salary Processing
    SOP-AC-05 : Various Governing Acts
    SOP-AC-06 : Provident Fund
    SOP-AC-07 : Employee State Insurance
    SOP-AC-08 : Insurance Requirements
    SOP-AC-09 : Intellectual Property Rights
    SOP-AC-10 : Asset Management
    SOP-AC-11 : Cost Reduction Initiatives
    SOP-AC-12 : Service Tax Procedures
    SOP-AC-13 : TDS procedure
    SOP-AC-14 : Professional Tax
    SOP-AC-15 : Value Added Tax
    SOP-AC-16 : Luxury Tax

    Retail SOPs - Store Security


     Category: Retail
    SOP-SE-01 : Security Process Checklist
    SOP-SE-02 : Handling legal aspects
    SOP-SE-03 : Handling counterfeit notes
    SOP-SE-04 : Handling Beep tag

    Retail SOPs - Cash Management


     Category: Retail
    SOP-CM-01 : Store Back Office Cash Procedure
    SOP-CM-02 : Store Front Office Cash Procedure
    SOP-CM-03 : Cash Refunds
    SOP-CM-04 : Handling double billing / mistakes by cashiers

    Retail SOPs - Store Audit


     Category: Retail
    SOP-SA-01 : Store Appearance
    SOP-SA-02 : Staff
    SOP-SA-03 : Stock Audit Policies
    SOP-SA-04 : Customer Service
    SOP-SA-05 : Storage
    SOP-SA-06 : Loss prevention audit policy
    SOP-SA-07 : Cleanliness
    Retail SOPs - Store Administration
     Category: Retail
    SOP-AD-01 : Admin. Task related checklist
    SOP-AD-02 : Checklist for Maintenance
    SOP-AD-03 : Checklist for housekeeping and cleanliness
    SOP-AD-04 : Staff time keeping
    SOP-AD-05 : Sale of scrap
    SOP-AD-06 : Required Permissions & Licences, renewal and compliance
    SOP-AD-07 : Health & Safety Norms
    SOP-AD-08 : Insurance – Building & Infrastructure, Inventory & Cash
    SOP-AD-09 : Store Opening and Closing Procedures
    SOP-AD-10 : Store Readiness

    Retail SOPs - Customer Service


     Category: Retail
    SOP-CS-01 : Stocks return and exchange from customers and policy
    SOP-CS-02 : Complaints
    SOP-CS-03 : Sales Associate Responsibilities to Customer
    SOP-CS-04 : Sales Associate Authority for Complaint Resolution
    SOP-CS-05 : Special Product or Service Orders
    SOP-CS-06 : Customer Service desk- General Product Knowledge
    SOP-CS-07 : Enrolment of customer for Loyalty Programs
    SOP-CS-08 : Customer Feedback
    SOP-CS-09 : Customer Home Delivery (Delivery Appointment Process)

    Retail SOPs - HR Department


     Category: Retail
    SOP-HR-01 : Hiring Process
    SOP-HR-02 : Employee Benefits
    SOP-HR-03 : Staff Transfer Process
    SOP-HR-04 : Staff Resignation Process
    SOP-HR-05 : Staff time scheduling
    SOP-HR-06 : Staff training requirements
    SOP-HR-07 : Employee Performance Appraisal
    SOP-HR-08 : Compensation & Bonus Structure

    Retail SOPs - Store Merchandising Handling


     Category: Retail
    SOP-SM-01 : Transfer of stocks from Warehouse
    SOP-SM-02 : Receipts of stocks at store
    SOP-SM-03 : Loading and unloading
    SOP-SM-04 : Delivery from vendors
    SOP-SM-05 : Goods return to Vendor
    SOP-SM-06 : Goods return to Warehouse (Fresh, Excess & Defective)
    SOP-SM-07 : Ordering from Stores
    SOP-SM-08 : Stock receiving from Vendor
    SOP-SM-09 : Consignment Vendor Stocks
    SOP-SM-10 : Merchandise write-off procedure
    SOP-SM-11 :  Merchandise Replenishment & Inventory Re-ordering

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