Quiz 3 - LMS
Quiz 3 - LMS
Quiz 3 - LMS
8. When McCormiks Restaurant store offers a 15 percent discount on all purchase to individual
55 years of age or older, McCormiks is practicing
A. discriminatory pricing
B. promotional pricing
C. psychological pricing
D. product pricing
10. In terms of new-product development, Pillsbury’s annual Bake-Off contest brings together
cooks of all ages from all over the U.S. Each one hopes his or her idea for a new recipe will
win the grand prize. In terms of the new-product development process, the Bake-Off serves as
_____ for Pillsbury.
A. idea screening
B. idea generation
C. concept development
D. prototype development
E. business analysis
11. The fact that services are used or consumed at the time of their creation is an example of the
service characteristic of:
A. intangibility
B. inseparability
C. inconsistency
D. variability
E. perishability
12. Perishability is a problem for service providers. One way to deal with this is to:
A. use a constant pricing strategy
B. provide a tangible cue through physical setting, communications, or choice of symbols
C. standardize the service process
D. eliminate any complementary services so that all workers can be focused on delivering the
primary service
E. offer incentives to customers to use the service at non-peak use times