Project Punam
Project Punam
Project Punam
ON
“360 DEGREE PERFORMANCE APPRAISAL”
A report submitted to R.T.M Nagpur University in partial
fulfillment of course in MASTER OF BUSINESS
ADMINISTRATION (M.B.A) specialization in
HUMAN RESOURCE MANAGMENT.
Submitted By
Punam prajapati
4rd sem 2019-2020
Guided by
Self appraisal
360 degree
Superiors
Peer appraisal performance
appraisal
appraisal
Subordinate’s
appraisal
Self assessment is an indispensable part of 360 degree appraisals and therefore 360 degree Performance
appraisal have high employee involvement and also have the strongest impact on behavior and performance.
It provides a "360-degree review" of the employee’s performance and is considered to be one of the most
credible performance appraisal.
Business is towards surplus generation. Without surplus no organization can grow. Here the effort to grow
the business and the surplus should come from employee part. The performance of the employees is at work
here matters in business development and organizational development. The performance of the employees
should then align with the strategic decisions that integrate the business goals in an increasingly competitive
environment. It is the responsibility of the HRM to integrate the culture of the organization with all available
resources to the optimum out put. The 360 Appraisal helps the H Department to have better understanding of
the competitive advantage and disadvantages of the current manpower resources and tune them towards
performance excellence and productivity .
problem statement
The problem that arises in performance appraisal system is what method has to be implemented and
when to evaluate the performance of the employees and whose performance had to be measured within the
organization.
This performance appraisal system had difficulty in identifying the problem and how to solve that
problem to achieve results.
Hypothesis :
Manuel London, Edward M. Mone, John C. Scott (2004) Greater emphasis has been putted on
human resource capability as it is the core competitive advantage for the success of an organization. People
are important resource, Wright (2001), and like all resources they must be managed properly so as to assist
them perform at their peak. According to Marcky and Johnson (2000) Human Resources Management
(HRM) refers to all the processes and activities aimed at utilizing all employees to achieve organizational
ends. This was further explained by Mathis and Jackson (1997), as “the strategic role of human resource
management emphasizes that the people in an organization are the valuable resources representing a
significant investment of organizational efforts. These human resources can be a source of competitive
strength if managed effectively”. Performance appraisals are one of the most important HRM processes
(Kauhanen 2010; Sumelius et.al. 2014). Therefore considering these as a base the researcher be able to
review some literatures.
This paper deals with performance appraisal systems in organizations and evaluate how it follows the
principles of good management supported by extensive research in organizational psychology and human
resource management. This paper mainly focuses on two key elements of performance management systems
such as rate accuracy and goal setting.
( http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.455.4204)
Moxley (1996) Edwards and Ewen, 1996 states about making managers more effective by using 360 degree
performance appraisal. 360 degree performance appraisal is actually one part of the management
development process. At the same time 360 degree performance appraisal provides an in-depth performance
appraisal which helps in encouraging and motivating efforts by the individual themselves. 360 degree
performance appraisal is a regular process through which managers need to motivate themselves and
reenergizing themselves throughout their career. The performance appraisal which is generated has to be for
development purpose and should be handled carefully. In selecting these works, we found the following
areas mentioned repeatedly: (1) history, (2) benefits, (3) tactics, (4) strategies, and (5) future trends. To
complement the information in the annotations, each of these areas is discussed in the second section of this
report within the framework of these frequently asked questions: How and when did 360-degree
performance appraisal develop? What are its benefits? How should it be used? How can it be integrated into
development programs in organizations? What does the future hold for 360- degree performance appraisal?
This bibliography does not attempt to answer these questions definitively for the reader. It does, however,
attempt to reflect the available knowledge in these areas. Further, it provides a foundation on which
judgments about the use of 360-degree performance appraisal in organizations can be based. The literature
was located in part by searching two relevant databases— Psych-Lit (January 1987 to June 1994) and ABI-
Inform (January 1987 to June 1994)—with additional sources up to 1997 also included. Only current
(published since 1990), relevant sources were used. Other information was gathered from various contacts in
the field and from on-line research .
Research obtained by Roberto Rivera’s research project Performance Appraisals A Change From Single
Source To Multi Source Evaluations (1996) indicated that multi source assessments are the wave of the
future. The purpose of his research project was to evaluate existing performance appraisals in the fire service
and determine their effectiveness. The El Paso Fire Departments current performance appraisal system was
examined and compared to those revealed in his research. The results of his research lead to choosing 360-
degree performance appraisal as a replacement for El Paso Fire Departments performance appraisals.
PROCEDURES
The procedures used in this research project was to exercise an extensive literature research to obtain as
much information as possible on the most recent type of performance appraisal being utilized today. It was
mostly directed at exploring information and research pertaining to 360-degree performance appraisal. The
author was searching for other fire 11 departments that were using the 360-degree performance appraisal
system to find out how successful it was for their organization and any problems they had encountered.
Three research papers found at the Learning Resource Center at The National Fire Academy
provided valuable information needed to complete the project. The three paper’s reviewed are contained in
the literature review section of this paper. Several books written on multi- source evaluations were also used
which are listed in the reference section. Telephone conversations were conducted with the authors of two of
the research paper’s reviewed in this project.
COMPANY PROFILE
HISTORY
Shovij Technology Pvt. Ltd. As a consultant company (In Software Marketing) established in 2018
based at Nagpur, India. Shovij Technology Pvt. Ltd provide website development with digital marketing
services.
Shovij Technology Pvt. Ltd. Is a digital company in a market and its work is digital. In this company
work is a general marketing, and this company is a consultant those are sell software in international market.
Shovij Technology PVT LTD is a digital marketing services and technology company Providing
quality services and solutions to our global clientele. Our services include Lead Generation, Demand
Generation/ Appointment Setting, Event Registration, Database Validation, Content Syndication, Email
Marketing Data, Email Marketing and Web Development. With great expertise in Digital Marketing, Shovij
Technology PVT LTD provides the above mentioned services and help our clients build a strong sales
pipeline.
Headquarters
Nagpur, Maharashtra
Year Founded
2018
Company Type
Privately Held
Size
40 employees
2.3 Employee’s structure
Business employee hierarchy is the pyramidal type arrangement of the organizational employees,
departments and functions. It is the process of analyzing, dividing and arranging the work or activities into
manageable portions for individuals, sections and departments. In such arrangements, the activities are
grouped around functions such as production, finance, marketing and operations.
Such kind of organizational pyramid gives us a vertical hierarchy and the delegation of authority
based on the span of control creates multiple levels of employees. Each level in the hierarchy becomes an
integral part of the chain of command and acts as the channel for transmission of authority to the succeeding
lower level of the Business management.
A hierarchical structure of an organization predefines the role of employees within the organization
setup and also pre-sets the nature of the relationship that employees will share with each other. Hierarchical
structures in organizations narrow down as we move in the upward direction and showcase centralization in
the whole setup. The general organization hierarchies observe the following business employee hierarchy:
Board of Director
The first level in the hierarchy is acquired by the trustees or the board of directors from whom they
select a chairman with a simple vote of majority. These are the supreme authority of the organization that
are required to direct and are responsible for the governance of the organization. The members at this level
of the organization hierarchy help to develop new perspectives for the organization and provide their
guidance at the required places.
Top management
This level includes presidents, vice presidents, executive directors and chief executive officers. The
professionals at this level are the most important strategists of the organization and are responsible for all the
aspects right from the formulation of policies to the review of management practices. These professionals
act as architects of the organizational purpose and behave as motivators & mentors. These act as the link
between the company and the Board of Directors, and are responsible for managing the external
environments & relationships.
Senior management
This level is comprised of the designations like general management, Project head, and chief project
coordinators. The professionals at this level are responsible for certain areas ore Business departments of the
organizations. These are more focused on their product line or the sub – objective of the organization on
which they are working. These professionals are more seen in the implementation and the supervision role
Middle management
Middle managers work on implementing the strategies and plans, but are not involved in the formulation
phase but they actively participate in the execution of the strategies and the business functions. This level includes
project coordinators, managers and deputy managers.
Operational Employees
The professional at this level are generally hired for a specialized expertise and for performing the basic tasks
in the organization. These employees perform administrative, technical, financial or other specialized activities which
are the building blocks of major company’s function and which are required to be performed on the day today basis in
the organization.
COMPANY HIERARCHY
BOARD OF
DIRECTOR
TOP
MANAGMEN
T
MIDDLE
MANAGMEN
T
PROJECT DEPUTY
TEAM
COORDINAT MANAGER MANAGER
LEADER
OR
STAF
STAF STAF STAF
Product details
Digital Marketing Inbound Marketing
Website Development and Design,
Content Marketing,
SEO
Email Marketing,
Marketing Automation and Lead Generation
Content syndication
Email marketing data
Email marketing and wed development
Vision
Be a leading global firm delivering impact through both online and traditional channels for our clients. We
believe in BUILDING VALUE for our customers and that is how we differentiate our business from our
peers.
Shovij technology follows an approach to help in consistent and sustainable growth to maximise the
business opportunity.
We aim to become an organisation that has a conducive working environment, is open to new ideas,
supports teamwork and is trustworthy enough.
Our vision is to meet the expectations of our clients and partners.
We appreciate the hard work and improvised approach of our clients and safeguard the intellectual
property of the organisations.
We also have a vision to operate across the globe and provide IT Solutions and services at
competitive prices.
Shovij technology aims to reach the pinnacle in the IT industry by following the standards and tough
benchmarks. We aim to follow our mission in every possible manner so that we fulfil our vision with
credibility and hard work. Our strive towards excellence has made us to improve our quality and set an
example for others to follow.
Mission
To provide innovative, high quality and best-in-class IT Consulting and IT Solutions & Services to our
customers, enabling them to achieve their business objectives. Making it a wonderful and rich experience for
all customers, associates and partners while working together. shovij technology focuses on the mission to
provide IT Services to every firm, be it small or big, local or international, irrespective of the services it
provides or the products it manufactures. We are determined to make our presence felt in places where the
IT giants do not focus on. We aim to provide functional IT Solutions which is customer-centric, affordable,
result-oriented and that meet the quality standards. Our IT Solutions enable our clients to act dynamically
with the changing market scenario.
We aim to explore new verticals and maximise the business output and provide sustainability.
We utilize the technology to resolve the needs and requirements of our clients.
We enable them to become street smart and implement new technologies in their processes
efficiently.
We help our clients to consolidate the market research and bring new products in less time and more
economically.
We partner our clients in their efforts to succeed in all fields.
OBJECTIVE ANS SCOPE OF
THE COMPANY
OBJECTIVE OF THE COMPANY
Scope of study:
The benefit of the study for the researcher is that it helped to gain knowledge and experience and also
provided the opportunity to study and understand the prevalent 360 performance appraisal procedures.
The key points of my research study are:
To Understand and analyze various HR factors including 360 performance appraisal procedure at
company level.
To suggest any measures/recommendations for the improvement of the 360 performance appraisal
procedures.
PROBLEM STATEMENT
The problem that arises in performance appraisal system is what method has to be implemented and
when to evaluate the performance of the employees and whose performance had to be measured
within the organization.
This performance appraisal system had difficulty in identifying the problem and how to solve that
problem to achieve results.
HR contact details.
E-mail id –[email protected]
https://www.linkedin.com/company/shovij-technology-pvtltd/about/
live :vikaswaghmare280489
RESEARCH
METHODOLOGY
RESEARCH METHODOLOGY
RESEARCH :
A research design is a framework or blueprint for conducting a research project. The research design used
for this project is a descriptive research design as it is used in describing facts and characteristics of a sample
population under observation. In this project, it is used to describe the key motivator of individual
employees and to determine their various motivational profiles.
Research is a systematic effort to achieve the truth. Research is a careful, systematic & scientific
investigation or inquiry for search of new facts in any branch of knowledge. In short, "Research is
systematized effort to gain in new knowledge."
Research as “ the manipulation of things, concepts of symbols for the purpose of generalizing to extend,
correct or verify knowledge, whether that knowledge aids in construction of theory or in the practice of an
art.”
Research methodology is purely and simply the framework or a plan for the study that guides the
collection and analysis of data. Research is the scientific way to solve the problem and it’s increasingly used
to improve market potential. This involves exploring the possible method, one by one, and arriving at the
best solution, considering the resources at the disposal of research.
Research methodology is a way to systematically solve the research problem. It may be understood as a
science of studying now research is done systematically. In that various steps, those are generally adopted by
a researcher in studying his problem along with the logic behind them. It is important for research to know
not only the research method but also know methodology. ”The procedures by which researcher go about
their work of describing, explaining and predicting phenomenon are called methodology.” Methods
comprise the procedures used for generating, collecting and evaluating data. All this means that it is
necessary for the researcher to design his methodology for his problem as the same may differ from problem
to problem. Data collection is important step in any project and success of any project will be largely depend
upon now much accurate you will be able to collect and how much time, money and effort will be required
to collect that necessary data, this is also important step.
Research steps
o Study about organization
o Setting of objective
o Instrument-design(questionnaire)
o Main study
o Tabulated and cross tabulation
o Analysis and interpretation
o Findings
o Conclusion
o Suggestion and recommendation
METHODOLOGY OF STUDY:
The project is a systematic presentation consisting of the enunciated problem, formulated hypothesis,
collected facts of data, analyzed facts and proposed conclusions in form of recommendations.
The data has been collected from both the sources primary and secondary sources.
DATA COLLECTION:
Primary Data:
Primary data was collected through survey method by distributing questionnaires to employees. The
questionnaires were carefully designed by taking into account the parameters of my study.
Secondary Data:
Data was collected from web sites, going through the records of the organization, etc. It is the data
which has been collected by individual or someone else for the purpose of other than those of our particular
research study. Or in other words we can say that secondary data is the data used previously for the analysis
and the results are undertaken for the next process.
KIND OF RESEARCH
The research done by
Sample Design:
A complete interaction and enumeration of all the employees was not possible so a sample was
chosen that consisted of 40 employees. The research was taken by necessary steps to avoid any biased while
collecting the data.
Tools of Analysis:
The data collected from both the sources is analyzed and interpreted in the systematic manner with
the help of statistical tool like percentages.
RESEARCH DESIGN:
A research design is the arrangement of the condition for collection and analysis of data in a manner that
aims to combine relevance to the research purpose with economy in procedure.
A research design is the specification of methods and procedure for acquiring the information needed
to structure or to solve problems. It is the overall operation pattern or framework of the project that
stipulates what information is to be collected from which source and be what procedures.
Website 4 8%
Newspaper 4 8%
Consultancy 11 22%
Total 50 100%
Figure No.1
INTERPRETATION
50% of Candidates are coming through consultancies, 22% are coming through employee reference,
12% are through walk-in interview,8% through website and 8% through newspaper and 22% through
Consultancy.
2. 360 degree performance appraisal selection procedure of the Company
Total 50 100%
Figure No.2
INTERPRETATION
It can be inferred that 70 % Employees find the Selection procedure Simple and Short, 6% find it Complex
and Long, and 24% says Can’t Say.360 degree performance is the most complicated to find the employee
selection.
3. Type of test given at the time of Selection of 360 degree performance appraisal
Total 50 100%
Figure No.3
INTERPRETATION
It can be inferred that 22% of employees has given Aptitude Test at the time of selection 360 degree
performance appraisal , 20% has given Technical Test, 4% has given Medical Test and 54% has given
Personality Test.
4. Selection Test conducted by the Company
Yes 28 56%
No 02 04%
Partially 20 40%
Total 50 100%
Figure No.4
INTERPRETATION
It can be inferred that 56% employees said that Yes they are satisfied with the selection test, 4%
employees said that No they are not satisfied with the selection test, 40% employees are Partially satisfied
with the selection test. Thus 56% of Employees are satisfied with the Selection test conducted by the
Company.
5. Job profile provided by the Company
Yes 25 50%
No 02 04%
Partially 23 46%
Total 50 100%
Figure No.5
INTERPRETATION
It can be inferred that 50 % employees said that Yes they are satisfied with the job profile, 4%
employees said No, 46% said Partially. Thus 50 % of employees are satisfied with their job profile
provided by the company.
6. Interview in the organization
Figure No .6
Inference: Maximum employees were selected through Telephonic Interview, Preliminary Interview,
Aptitude Test and Personality Test.
Minimum employees were selected through HR Interview, Detailed Technical Interview.
7. Major factors affecting the 360 degree performance appraisal policies of Shovij Technology Pvt.
Ltd., Nagpur
Total 50 100%
Figure No.7
INTERPRETATION
It can be inferred that 24 % of employees said that Organizations policies affect the recruitment
policies, 44 % of employees said that Recruitment cost affect the recruitment policies, 12 % of
employees said that Government policies affect the 360 degree performance appraisal policies and
only 14 % of employees said that Policies of competitors affect the 360 degree performance appraisal
policies.
8. Qualities of Shovij Technology Pvt. Ltd., Nagpur Recruitment System
Figure No.8
INTERPRETATION
It can be inferred that 12 % of employees said that Quick Response Time, 40 % of employees said that
Bringing in Quality People, 16 % of employees said that Proper Co-ordination with other team or
departments, 32 % of employees said Efficient maintenance & updating of database of Shovij
Technology Pvt. Ltd., Nagpur Recruitment System.
9. Qualities emphasized for performance appraisal of candidates
Qualifications 6 12%
Experiences 8 16%
Skills 6 12%
Personality 4 8%
All of the above 26 52%
Total 50 100%
Figure No.9
INTERPRETATION:
It can be inferred that 12 % of employees said that Qualifications, 16 % of employees said that
Experiences, 12 % of employees said that Skills, 8 % of employees said that Personality, 8 % of
employees said that Skills and maximum said that All of the above 360 degree performance appraisal
selection policy which of the qualities are emphasized for performance appraisal selection of
candidates.
10. Present 360 degree performance appraisal policies
Yes 22 44%
No 10 20%
Total 50 100%
Figure No.10
INTERPRETATION
It can be inferred that 44 % employees said that Yes they are satisfied with the present recruitment and
selection policies of database of Shovij Technology Pvt. Ltd., Nagpur , 20% employees said No and 36%
said Partially satisfied the present 360 degree performance appraisal policies of database of Shovij
Technology Pvt. Ltd., Nagpur
11. Regular feedback from superior regarding employee 360 degree performance .
The employee tells about companies superior regarding the performance. for employee job
satisfaction on work they are given respond are tabulated in table no. 5.
Responses Percentage
No. of respondent
Highly satisfied 30% 15
Satisfied 20% 10
Neutral 32% 16
Dissatisfied 12% 6
Highly dissatisfied 6% 3
Total 100% 0
Figure No. 11
6%
12%
30%
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
32%
20%
Analysis: Out of 50 respondents 15 were highly satisfied by getting regular feedback from
their superiors, 10 were satisfied, 16 were neutral regarding their response, 6 were dissatisfied
whereas 3 were highly dissatisfied.
LIMITATION:-
The study was thoughtful for knowing the existing Employee’s Recruitment and process at Shovij
Technology Pvt. Ltd., Nagpur.
The study was restricted to Shovij Technology Pvt. Ltd., Nagpur, only and other being the time as
constraint.
Most of the employees were not eager or prepared to fill the questionnaire.
The superiors were not able to dedicate much time to fill up the questionnaire which results in
not so authentic data or information.
As the questionnaire is restricted to only 50 questions, the study could not cover the other
aspects of the topic.