Dragos Incident Response v3

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DRAGOS INCIDENT

RESPONSE SERVICE

OVERVIEW
The Dragos Incident Response (IR) Service helps organizations prepare for, respond to, and recover from cyber
incidents in industrial environments. Our team of experienced incident responders–backed by Dragos’ ICS threat
intelligence and the industrial-specific technology of the Dragos Platform–offers both rapid response availability
and retainers to help ICS security personnel resolve crisis situations as quickly as possible.

THE DRAGOS DIFFERENCE Rapidly Respond to


Dragos is comprised of the industry’s most experienced team of ICS Active Industrial Intrusions
security practitioners. Our team has been on the front lines of every • Rapid onsite and offsite incident response support
significant industrial cybersecurity attack globally, including the 2015 • Experienced team of responders backed by advanced threat
and 2016 Ukraine attacks, CRASHOVERRIDE, and TRISIS. detection technology delivered by the Dragos Platform

Leveraging our team’s combined knowledge gained from responding to


thousands of industrial-specific incidents worldwide, Dragos Incident
Prepare for Industrial Incidents
Response Service provides your organization access to the industry’s
most experienced team of ICS-specific responders who understand
Across All Business Units
the unique challenges of operational environments and provide your • Create effective IR strategies across your business units based
organization battle-tested best practices to investigate, respond, and on Dragos expert assistance
recover from incidents as rapidly as possible. • Understand industrial adversaries based on in-depth intelligence
• Apply retainer hours to other proactive professional services

ICS KNOWLEDGE TRANSFER


Learn directly from our team’s expertise, best practices, and first-hand
experience responding to critical incidents globally Reduce Mean Time to Recover from
STRENGTHENED ICS EXPERIENCE
Industrial Incidents
Supplement and complement your security personnel’s knowledge by • Tailored incident response strategy to quickly mitigate incidents
leveraging the Dragos team’s experience • Intelligence-backed, best-practice response guidance

SUPPORT BACKED BY THE DRAGOS PLATFORM


Decrease incident response time with the Dragos Platform’s in-depth Prevent Future Industrial Incidents
asset identification, threat detection, and response capabilities
• Strategic recommendations to strengthen security posture
• Detailed analysis of incident response measures
INTELLIGENCE-DRIVEN
• Root cause analysis to learn from and prevent future incidents
Dragos expertise backed by intelligence gathered on adversary tactics,
techniques, and procedures (TTPs)
HOW IT WORKS
Dragos Incident Response Service plans are based on prepaid retainer hours with specific
response time service level agreement (SLA) commitments.

FLEXIBLE RETAINER HOURS


Prepaid retainer hours can be applied to any Dragos professional service offerings, including:
training, threat hunting, and assessment services.

DRAGOS INCIDENT RESPONSE OFFERINGS

RAPID
400 160 80
RESPONSE

ANNUAL HOURS 400+ 160-259 80-159 As You Go

HOURLY DISCOUNT 28% 28% 19% N/A

24/7 HOTLINE
   
CONTACT ESTABLISHED WITHIN 8H 8H 8H Best Effort

ENROUTE WITHIN 24 H 24 H 48 H Best Effort

ONSITE READINESS ASSESSMENT


   N/A

PROACTIVE PREP AND PLANNING


   N/A

POST ENGAGEMENT REPORTS


   

To learn more about Dragos Incident Response Service or other


professional services, please contact [email protected] or visit dragos.com/services

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