APICS

CSCP
EXAM
SUCCESS
A GUIDE TO ACHIEVING
CERTIFICATION
ON YOUR FIRST ATTEMPT

HOWARD FORMAN
DAVID FORMAN
Copyright © 2018 by Howard Forman and David Forman

ISBN-13: 978-1-60427-129-4

Printed and bound in the U.S.A. Printed on acid-free paper.

10 9 8 7 6 5 4 3 2 1

Library of Congress Cataloging-in-Publication Data

Names: Forman, Howard, author. | Forman, David (Certified supply chain

professional), author.
Title: APICS CSCP exam success : a guide to achieving certification on your
first attempt / by Howard Forman and David Forman.
Description: Plantation, FL : J. Ross Publishing, [2018] | Includes index.
Identifiers: LCCN 2017055897 | ISBN 9781604271294 (pbk. : alk. paper)
Subjects: LCSH: Business logistics—Examinations—Study guides. | Materials
management—Examinations—Study guides.
Classification: LCC HD38.5 .F67 2018 | DDC 658.50076—dc23 LC record
available at https://lccn.loc.gov/2017055897

The authors of this book are APICS-recognized instructors of APICS certification courses, delivered in
support of the APICS Tappan Zee and Mid-Hudson Chapters. APICS, Certified Supply Chain Profes-
sional, CSCP, and SCOR are registered trademarks of APICS. APICS does not endorse or otherwise spon-
sor this publication.

This publication contains information obtained from authentic and highly regarded sources. Reprinted
material is used with permission, and sources are indicated. Reasonable effort has been made to publish
reliable data and information, but the author and the publisher cannot assume responsibility for the valid-
ity of all materials or for the consequences of their use.
All rights reserved. Neither this publication nor any part thereof may be reproduced, stored in a re-
trieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, record-
ing or otherwise, without the prior written permission of the publisher.
The copyright owner’s consent does not extend to copying for general distribution for promotion, for
creating new works, or for resale. Specific permission must be obtained from J. Ross Publishing for such
purposes.
Direct all inquiries to J. Ross Publishing, Inc., 300 S. Pine Island Rd., Suite 305, Plantation, FL 33324.

Phone: (954) 727-9333

Fax: (561) 892-0700
Web: www.jrosspub.com
 CONTENTS

Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Acknowledgments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
About the Authors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
WAV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii

Chapter 1  Supply Chain Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Supply Chain Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Supply Chain Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Efficient Supply Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Responsive Supply Chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supply Chain Vertical Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supply Chain Horizontal or Lateral Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supply Chain Keiretsu Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supply Chain Value Chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supply Chain Value Stream. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supply Chain Value Stream Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CSCP Exam Practice Questions on SCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Answers to CSCP Exam Practice Questions on SCM. . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2  Supply Chain Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SCOR Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic Supply Chain Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Supply Chain Structures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SCOR Level 1 and Level 2 Metrics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manufacturing Environments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

iii
iv  APICS CSCP Exam Success

CSCP Exam Practice Questions on the SCOR Model. . . . . . . . . . . . . . . . . . . . . . . . . 20

Answers to CSCP Exam Practice Questions on the SCOR Model . . . . . . . . . . . . . . 22

Chapter 3  Logistics Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Supply Chain Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Logistics Service Providers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Substituting Information for Inventory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Reverse Logistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CSCP Exam Practice Questions on Logistics Fundamentals. . . . . . . . . . . . . . . . . . . 31
Answers to CSCP Exam Practice Questions on Logistics Fundamentals. . . . . . . . . 32

Chapter 4  Logistics Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Warehouse Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Owned versus Leased Warehouses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Warehouse Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Warehouse Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Impact of Adding Warehouses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Temporary Material Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Intermodal Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Line Haul Shipping Costs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Value and Packaging Density. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Transportation Stakeholder Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transportation Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Types of Carriers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Shipping, Pickup, and Delivery Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Mechanized Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
CSCP Exam Practice Questions on Logistics Functions. . . . . . . . . . . . . . . . . . . . . . . 48
Answers to CSCP Exam Practice Questions on Logistics Functions . . . . . . . . . . . . 50

Chapter 5  Import/Export Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Import/Export Logistics Provider Participants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Import/Export Participants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Global Order Flow Air Participants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Import/Export Financial Consideration Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Multicountry Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Intellectual Property, Software, and Technology Licensing . . . . . . . . . . . . . . . . . . . . 59
 Contents v

Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CSCP Exam Practice Questions on Import/Export Logistics. . . . . . . . . . . . . . . . . . . 62
Answers to CSCP Exam Practice Questions on Import/Export Logistics. . . . . . . . 65

Chapter 6  Sustainability, Regulatory, and Security Procedures . . . . . . . . . . . . . . . . 67

Sustainability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Risk Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
International Organization for Standardization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Sustainability and Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
CSCP Exam Practice Questions on Sustainability,
Regulatory, and Security Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Answers to CSCP Exam Practice Questions on Sustainability,
Regulatory, and Security Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 7  Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Marketing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Business Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Supply Chain Network Modeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Operations Research. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Identification of Segments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Measuring Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
CSCP Exam Practice Questions on Marketing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Answers to CSCP Exam Practice Questions on Marketing . . . . . . . . . . . . . . . . . . . . 88

Chapter 8  Demand Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Demand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Forecast Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Forecast Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Basic Time-Series Forecasting Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Simple Regression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Multiple Regression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Seasonal Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Forecast Error Measurements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Demand Manager’s Role. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
vi  APICS CSCP Exam Success

CSCP Exam Practice Questions on Demand and the Forecasting Process . . . . . . 102
Answers to CSCP Exam Practice Questions on Demand
and the Forecasting Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Chapter 9  Customer Relationship Management Strategy . . . . . . . . . . . . . . . . . . . . 107

CRM Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
CRM Implementation Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
CRM Strategy by Customer Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
CRM Technology Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Four Levels of CRM Implementation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Successful CRM Implementation Key Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Customer Lifetime Value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
CRM Implementation Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cultural Issues Impacting CRM and SRM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
CSCP Exam Practice Questions on CRM Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . 114
Answers to CSCP Exam Practice Questions on CRM Strategy. . . . . . . . . . . . . . . . 116

Chapter 10  Product Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Product Design Impact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Product Design Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
CSCP Exam Practice Questions on Product Design. . . . . . . . . . . . . . . . . . . . . . . . . 123
Answers to CSCP Exam Practice Questions on Product Design. . . . . . . . . . . . . . . 124

Chapter 11  Manufacturing Planning and Control, Master Planning,

and Sales and Operations Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Manufacturing Planning and Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Master Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Sales and Operations Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Aggregate Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
S&OP Communications Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Delivery Lead Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
CSCP Exam Practice Questions on MPC, Master Planning, and S&OP . . . . . . . . 132
Answers to CSCP Exam Practice Questions on MPC, Master
Planning, and S&OP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Chapter 12  Strategic and Business Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Balanced Scorecard™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
 Contents vii

Business Strategy Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Organizational Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Organizational Design and Supply Chain Management Evolution. . . . . . . . . . . . . 143
Stages of Supply Chain Management Evolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
CSCP Exam Practice Questions on Strategic and Business Planning. . . . . . . . . . . 148
Answers to CSCP Exam Practice Questions on Strategic and
Business Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Chapter 13  Master Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

MS .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Time Fences and Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Commitment Decision Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Master Production Scheduling Projected Available Balance Calculation. . . . . . . . 156
Master Production Scheduling Available-to-Promise Calculation . . . . . . . . . . . . . 157
Rough Cut Capacity Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
CSCP Exam Practice Questions on MS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Answers to CSCP Exam Practice Questions on MS. . . . . . . . . . . . . . . . . . . . . . . . . . 162

Chapter 14  Material Requirements Planning and Distribution

Requirements Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
MRP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
BOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
MRP Calculation Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Gross-to-Net Calculation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
MRP Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Distribution Push and Pull Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
DRP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
CSCP Exam Practice Questions on MRP and DRP. . . . . . . . . . . . . . . . . . . . . . . . . . 176
Answers to CSCP Exam Practice Questions on MRP and DRP . . . . . . . . . . . . . . . 178

Chapter 15  Production Activity Control and Capacity Management . . . . . . . . . . 179

Production Activity Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Capacity Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Capacity Strategic Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Input/Output Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Capacity Corrective Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Capacity Calculation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
viii  APICS CSCP Exam Success

Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

CSCP Exam Practice Questions on PAC and Capacity Management. . . . . . . . . . . 188
Answers to CSCP Exam Practice Questions on PAC and
Capacity Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Chapter 16  Continuous Process Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Continuous Process Improvement Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Lean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Just-in-Time Philosophy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Toyota Production System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Six Sigma, DMAIC, and DMADV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
TOC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
TQM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
TPM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Improvement Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Seven New Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Cost of Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
CSCP Exam Practice Questions on CPI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Answers to CSCP Exam Practice Questions on CPI. . . . . . . . . . . . . . . . . . . . . . . . . 204

Chapter 17  Supplier Relationship Management and Purchasing . . . . . . . . . . . . . 207

SRM Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Purchasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Developing Supply Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Make-versus-Buy Cost Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Offshoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Buyer-Supplier Relationship Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Tactical and Strategic Sourcing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Single, Sole, and Multisourcing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Supplier Selection Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Negotiations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
SRM Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
SRM Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Creating Alliances with Suppliers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Alliance Development Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Supplier Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Certification Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Portals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Trade Exchanges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Horizontal Marketplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
 Contents ix

Auctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Measuring Suppliers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
CSCP Exam Practice Questions on SRM and Purchasing . . . . . . . . . . . . . . . . . . . . 222
Answers to CSCP Exam Practice Questions on SRM and Purchasing. . . . . . . . . . 225

Chapter 18  Synchronizing Demand and Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Synchronization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Implementation Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Supply Chain Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Inventory Synchronization Between Trading Partners. . . . . . . . . . . . . . . . . . . . . . . 229
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
CSCP Exam Practice Questions on Synchronizing Demand and Supply. . . . . . . . 232
Answers to CSCP Exam Practice Questions on Synchronizing
Demand and Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Chapter 19  Inventory Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Independent and Dependent Demand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Ordering Quantities and Safety Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Safety Stock and Safety Lead Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Inventory Ordering Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Inventory Locations and Echelons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Pareto Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Inventory Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Inventory Accuracy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Aggregate Inventory Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Inventory Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Inventory Functional Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Inventory-Related Costs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Storage Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
CSCP Exam Practice Questions on Inventory Management . . . . . . . . . . . . . . . . . . 248
Answers to CSCP Exam Practice Questions on Inventory Management. . . . . . . . 251

Chapter 20  Financial and Managerial Accounting Concepts . . . . . . . . . . . . . . . . . 253

Financial Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Financial Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Financial Report Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Overhead Costs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
x  APICS CSCP Exam Success

Tax Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Financial Metrics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
CSCP Exam Practice Questions on Financial and Managerial
Accounting Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Answers to CSCP Exam Practice Questions on Financial and
Managerial Accounting Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Chapter 21  Economics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Microeconomics and Macroeconomics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
AD-AS Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Economic Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Marginal Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
CSCP Exam Practice Questions on Economics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Answers to CSCP Exam Practice Questions on Economics. . . . . . . . . . . . . . . . . . . 282

Chapter 22  Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Risk Management and Supply Chain Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Managing the Supply Chain Risk Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Risk Probability and Impact Assessment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Expected Monetary Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Net Impact Expected Monetary Value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Sensitivity Analysis and Simulation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Risk Response Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Supply Chain Risks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Business Continuity and Plan Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
CSCP Exam Practice Questions on Risk Management. . . . . . . . . . . . . . . . . . . . . . . 295
Answers to CSCP Exam Practice Questions on Risk Management. . . . . . . . . . . . . 296

Chapter 23  Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Material Requirements Planning System Evolution to Enterprise
Resource Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Software Selection Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Other Software Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Middleware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
 Contents xi

CSCP Exam Practice Questions on Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Answers to CSCP Exam Practice Questions on Technology . . . . . . . . . . . . . . . . . . 307

Chapter 24  Data Acquisition, Storage, and Integrity . . . . . . . . . . . . . . . . . . . . . . . . 309

Data Acquisition and Communication Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Timely and Accurate Data Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Static and Dynamic Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Data Accuracy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Data Collection, Big Data, and Data Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Scanners and Bar Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
AIS and AIDC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
RFID Tags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
CSCP Exam Practice Questions on Data Acquisition, Storage,
and Integrity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Answers to CSCP Exam Practice Questions on Data Acquisition,
Storage, and Integrity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Chapter 25  Electronic Business and Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Electronic Business Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Traditional versus E-Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
B2B and B2C E-Commerce Layers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
CSCP Exam Practice Questions on Electronic Business and Commerce. . . . . . . . 321
Answers to CSCP Exam Practice Questions on Electronic Business
and Commerce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Chapter 26  Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Project Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Process Group Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Variance Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Key Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
CSCP Exam Practice Questions on Project Management. . . . . . . . . . . . . . . . . . . . . 328
Answers to CSCP Exam Practice Questions on Project Management. . . . . . . . . . 330

Chapter 27  CSCP Practice Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

CSCP Practice Exam (75 Questions). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
xii  APICS CSCP Exam Success

Chapter 28  APICS CSCP Test Readiness Assessment . . . . . . . . . . . . . . . . . . . . . . . . 343

CSCP Test Readiness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Chapter 29  APICS CSCP Exam Tips and Walk-Through . . . . . . . . . . . . . . . . . . . . 345

The Night Before. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
The Exam Center and Computer Test Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Changes Made to the APICS CSCP Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Segment the Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Answering Exam Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Potential Student Mistakes to Avoid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Finishing the Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Chapter 30  After the APICS CSCP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

At the Conclusion of the APICS CSCP Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Not Passing the APICS CSCP Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Passing the APICS CSCP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Appendix A  Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Appendix B  List of Tables and Exhibits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

List of Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
List of Exhibits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Appendix C  List of Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
 PREFACE

We want to thank you for purchasing our APICS CSCP Exam Success: A Guide to Achieving Certification
Success on Your First Attempt. Our study guide provides information on concepts, terms, relationships,
and calculations needed to help you prepare to pass the CSCP certification exam. If you follow the infor-
mation in this guide, it will help improve your probability of earning your CSCP certification.
The objective of this study guide is to present the various supply-chain-related concepts in a simple
and user-friendly fashion. In order to do this we provided numerous examples to help the reader better
understand how to apply learned concepts. It’s our intent to increase your knowledge to better prepare you
to take and pass the CSCP exam on your first attempt. Our study guide is designed for both the novice and
the experienced supply chain professional who are searching for a user-friendly study guide and for any
individual who did not earn their CSCP certification on their first try.
The beginning section provides useful information to help prepare you for the exam. Remember that
your first step is to develop and follow a CSCP study plan. Once you develop your plan, you can begin to
read the material in this study guide. We have segmented the concepts into sections to help you perform
calculations and to learn key concepts, terms, and relationships.
We made a number of assumptions that you: have purchased and read (or will) at least the 2016, 2017,
or the 2018 version of the APICS CSCP Learning System; reviewed the APICS CSCP Exam Content
Manual course outline; and studied the key terminology list to identify key concepts, terms, relationships,
and calculations. We also assume that you have access to and are using the online APICS CSCP Learning
System as a study tool. If not, this reduces your probability of passing the exam. Our study guide is not
meant to be a replacement for the APICS courseware. However, if you don’t have the latest revision of the
courseware, you might find it beneficial since we’ve incorporated the latest revisions in our study guide.
Inside this study guide, we have arranged the material into a number of chapters. Each chapter is bro-
ken down into different sections where we have identified key concepts, terms, relationships, and calcula-
tions. We have also provided a comprehensive list of key terms found in that chapter along with a number
of exercises and practices to enhance your learning.
Chapter 1 provides an overview and an understanding of supply chain management—its objectives,
how to make it more efficient and responsive, and the different integration types. It also provides an un-
derstanding of the value chain, value stream, and value stream mapping.
Chapter 2 discusses the importance of the Supply Chain Reference Model (SCOR)—its background,
the various types of supply chain structures, SCOR Level 1 and 2 metrics, plus the various manufacturing
environments and their attributes.
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xiv  APICS CSCP Exam Success

Chapter 3 deals with logistic fundamentals, supply chain integration, logistics service providers, substi-
tuting information for inventory, reverse logistics, and the waste hierarchy.
Chapter 4 covers the functions of logistics, warehousing activities and their functions, ownership ver-
sus leasing, the impact of adding or removing warehouses, temporary material storage, intermodal types,
line haul shipping costs, value and packaging density, transportation stakeholder goals, carrier types and
selection, transportation modes, shipping, pickup and delivery conflicts, and mechanized systems and
equipment type attributes.
Chapter 5 addresses import/export logistics, its participants, global order flow air participants, import/
export financial consideration terms, Incoterms, multicountry strategy, intellectual property, software,
and technology licensing.
Chapter 6 deals with sustainability, regulatory, and security procedures; risk standards; the committee
of sponsoring Organizations of the Treadway Commission (COSO) enterprise risk management frame-
work components; the International Organization for Standardization (ISO); and sustainability and reg-
ulatory compliance.
Chapter 7 covers marketing and their processes, the four P’s attributes, business plan, supply chain
network modeling, operations research, identification of segments, marketing management, voice of the
customer, communication and its processes, and measuring customer service.
Chapter 8 discusses demand management, demand, forecast processes, and its required information;
basic time-series forecasting methods; historical sales data; simple and multiple regression; seasonal in-
dex; forecast error measurements (including the mean absolute deviation calculation); and the demand
manager’s role.
Chapter 9 deals with customer relationship management strategy, the differences between a trans-
actional marketing strategy and customer relationship management, its implementation process and
strategy by customer type, technology tools, the four levels of customer relationship management im-
plementation, successful customer relationship management implementation key activities, customer
lifetime value, customer relationship management implementation challenges, cultural issues impacting
customer relationship management, and supplier relationship management.
Chapter 10 covers product design, its impact, product life cycle stages, and the various product design
approaches.
Chapter 11 focuses on manufacturing and planning control, master planning, the planning hierarchy,
sales and operations planning and its process flow, process steps, process ownership, aggregate strategies
including level and chase, the sales and operations planning communications process, and manufacturing
environments delivery lead times.
Chapter 12 extends the discussion to strategic and business strategy, organizational strategy, business
strategy types, the five competitive cost strategies, functional versus innovative products, the balanced
scorecard, organizational design, and the different supply chain management evolution stages.
Chapter 13 focuses on master scheduling, master schedule disaggregation, the differences between sales
and operations planning and master scheduling, time fences and zones, commitment decision points, the
projected available balance calculation, master scheduling time-phased records, the available-to-promise
calculation, and rough cut capacity planning.
 Preface xv

Chapter 14 demonstrates material requirements planning and distribution requirements planning, in-
cluding the calculation process, and planning changes. It also discusses bills of material, single and multi-
level bills of material, and distribution push and pull systems.
Chapter 15 deals with production activity control and capacity management, capacity management
attributes and its hierarchy, the capacity requirements planning process, validation methods, resource
planning process, capacity strategic objectives, input/output control, load profile, work center capacity
versus load, capacity corrective action, and the various capacity calculations.
Chapter 16 focuses on continuous process improvement, lean, just-in-time philosophy, the Toyota Pro-
duction System, Six Sigma, DMAIC, DMADV, the takt time calculation, Theory of Constraints, total
quality management, total productive maintenance, various improvement tools, and the cost of quality.
Chapter 17 covers supplier relationship management and purchasing, their functions and benefits,
the make-versus-buy cost analysis, total cost of ownership, offshoring, buyer-supplier relationship types,
tactical and strategic sourcing, understanding the differences between single, sole, and multisourcing sup-
pliers, supplier selection strategy, hard and soft negotiations, creating alliances with suppliers, alliance
development steps, the supplier certification process, portals, trade exchanges, horizontal marketplace,
auctions, and measuring suppliers.
Chapter 18 discusses synchronizing demand and supply, their principles, implementation challenges,
supply chain integration, and inventory synchronization between trading partners.
Chapter 19 covers inventory management and types; independent and dependent demand; inventory
ordering systems including order point, economic order quantity, safety stock, and safety lead time; inven-
tory locations and echelons; Pareto analysis; inventory policy; periodic inventory versus cycle counting;
aggregation inventory management; inventory types and functional types; inventory-related costs; and
storage locations.
Chapter 20 deals with financial and managerial accounting concepts such as financial statements and
financial analysis; financial report components; standard and overhead costs; first-in, first-out and last-in,
last-out calculations; tax impact; financial metrics; and benefit-cost and net present value analysis and
calculations.
Chapter 21 addresses the concept of economics, microeconomics, macroeconomics, the economic
business cycle, aggregate demand-aggregate supply, understanding of the aggregate demand-aggregate
supply model curve shift, economic attributes, and marginal analysis and cost calculations.
Chapter 22 addresses risk management in the supply chain, managing the supply chain risk process, the
risk register, the risk response plan, risk probability and impact assessment, risk level categories, risk cost
estimate table, expected monetary value, net impact expected monetary value, decision tree, sensitivity
analysis and simulation, the four basic risk response types, supply chain risks, and business continuity and
plan implementation.
Chapter 23 focuses on technology, its architecture, the evolution from material requirements plan-
ning to enterprise resources planning, software selection considerations, other software applications, and
middleware.
Chapter 24 addresses data acquisition, storage, communication tools, the capture of timely and ac-
curate data, static and dynamic data, data collection, data integrity and accuracy, big data, data mining,
scanners and bar codes, automatic identification system, automatic identification and data capture, and
radio frequency identification tags.
xvi  APICS CSCP Exam Success

Chapter 25 focuses on understanding electronic business and commerce and its various types, tradi-
tional versus electronic business, the different business-to-business and business-to-consumer e-­commerce
layers.
Chapter 26 covers project management, the various process group activities, variance analysis, and its
calculations.
The final chapters include sections on test readiness, a practice exam, a discussion on the CSCP Exam
sign-up, the exam process, how to segment the exam, and potential mistakes to avoid when taking the
exam. It discusses what to do at the conclusion if you pass or don’t pass the exam.
We have also included a master listing of over 1,000 terms which you will find very beneficial to learn.
Knowledge of all of these terms will aid the test taker to identify the correct answer. We have also included
a listing of over 100 calculations found in the CSCP Learning System with samples of actual calculations
to further aid your learning.
If you find any errors in this study guide, if you think something is missing, or if you desire an addi-
tional example or exercise, please let us know. We will promptly respond to you and make a correction, if
needed. We will reference your name and contribution in an acknowledgment section if you find an error.
E-mails should be addressed to [email protected].
 INTRODUCTION

If you are reading this sentence right now, you are in one of two groups of supply chain professionals. If
you are in the first group, then you have already made that important decision to improve your career
by earning an APICS Certified Supply Chain Professional (CSCP) certification. You may have already
purchased the CSCP Learning System, sat through an instructor-led course, taken an online course or
performed self-study, and are now looking for a study guide to help you prepare for the exam.
If you are in the second group, you are just beginning the process of understanding how a CSCP certi-
fication can improve your career, help you earn more money, jump-start a stagnant job, or switch careers.
You may have spoken with a CSCP certified individual or coworker, read information on the value of
earning your CSCP certification, and/or attended an APICS chapter professional development meeting.
However, before making the final decision to earn your certification, you want to ensure yourself that it
will benefit your future.
As the need for global supply chain professionals continues to expand in the marketplace, the desire for
individuals who have earned their CSCP certification becomes a key employer requirement and differ-
entiator. To validate this need, we suggest you look at employment search engines, want ads, or recruiter
sheets to notice the numerous companies that are looking for CSCP certified individuals. We also suggest
you perform a search for supply chain or operational employment positions in your area, and see if this
presents an opportunity for you. If the answer is yes, make it your goal to obtain your CSCP certification
and see how far it can take you!
Before we start to examine what’s in this study guide, it’s important to note that this book isn’t a re-
placement for reading the CSCP Learning System, using the APICS CSCP online practice questions,
reading supplementary materials, studying, or attending an instructor-led or online CSCP course. Its
main purpose is to highlight and emphasize the contents of the CSCP Learning System with our own
thoughts, descriptions, suggestions, examples, and comments. It’s designed to help you identify and re-
solve your CSCP body of knowledge gaps, and to better learn and understand the various concepts,
calculations, and relationships. Reading this study guide will aid you in getting the maximum benefit out
of the CSCP courseware.
In order to get the full benefit from this study guide, it’s imperative that you have completely read the
current version of the CSCP Learning System. Our study guide reflects the latest revision, which was re-
written in January 2016 and most-recently updated in January 2018. It includes the added and enhanced
topics of risk management, economics, communications, and project management that weren’t included
in earlier versions. If you have studied from an earlier CSCP version, these chapters will help you to learn
xvii
xviii  APICS CSCP Exam Success

these key concepts. However, we do highly recommend that you obtain the latest version of the CSCP
Learning System to increase your probability of passing the exam.
Not only does this book help to explain key concepts and provide additional examples, it also includes:
• Free 45-day online access to over 700 practice questions, enabling readers to perform practice tests
by CSCP group and/or simulate actual full exams, with feedback on incorrect answers (see the
inside front cover for the link to the test bank and your unique serial number)
• Test-taking tips
• How to read and analyze exam questions
• Over 40 exercises to help you learn and reinforce concepts
• Downloadable content such as CSCP acronym lists (see WAV page xxvii for more details)
• Over 100 calculations shown with working examples to help you better understand the logic be-
hind the math
• Over 400 practice questions to help identify APICS CSCP body of knowledge gaps
• A comprehensive list of key terminology used throughout the CSCP Learning System
Our review of key terminology found in the CSCP Learning System identified approximately 1,100 terms.
This far exceeds what APICS has highlighted in the exam content manual, and we believe that having
knowledge of these additional terms will help you to be better prepared to answer exam questions. We
have always stressed to our students that learning vocabulary is a key step in their exam preparation.
Feeling motivated? Let’s get started on earning your CSCP certification!

PREPARATION
We recommend that your first step toward becoming certified is to download the APICS CSCP Examina-
tion Procedures Bulletin for either North America or outside of North America. This bulletin will provide
information on the CSCP eligibility form, how to schedule the exam, the Authorization to Test (ATT)
process, the cost of the exam, and other terms and conditions as established by APICS.

CSCP Eligibility Form

After downloading and reading your bulletin, submit your online CSCP eligibility form. Don’t delay in
performing this activity—it will determine if you are eligible to take the exam. Remember, you can’t reg-
ister for the CSCP exam unless APICS has approved your eligibility application.
 Introduction xix

APICS Membership
The third preparation step we recommend is to join APICS as a Plus member. Selecting the APICS Plus
membership option will allow you to obtain discounts on ordering the CSCP Learning System, taking the
exam, and on any other reference materials you may elect to purchase from APICS. The decision to join
will have an immediate return on investment. While we believe that APICS membership has great value,
this is your decision. You don’t need to be an APICS member to take the CSCP exam.

CSCP Learning System

By purchasing the latest version of the CSCP Learning System, you will be provided with courseware that
includes the CSCP Exam Content Manual (ECM) as well as one year of access to the CSCP online practice
questions. The CSCP Learning System can also be ordered through the APICS Tappan Zee Chapter, if
you live in the United States. Go to www.apicstz.org to place your order. If you order it this way, you will
be provided with an extra 100-question practice test at no extra cost in addition to the practice questions
in our book. Remember that APICS Plus members can obtain a discount on this material, so consider
joining before you order.
Once you receive your CSCP Learning System, start by reading and reviewing the ECM to help you to
better understand what will be on the exam. The ECM is found in the front of Module 1, Book 1. It will
help you focus your studying to key areas.

APICS Dictionary App

If you have a smartphone, we suggest you download the free APICS Dictionary App to help you learn
the CSCP key terminology. If you don’t have a smartphone but are an APICS member, you can request a
free copy of the APICS Dictionary. Nonmembers can purchase a copy from APICS—and it’s worth the
investment. Highlight the key terms found in the APICS CSCP Learning System ECM in your copy of the
APICS Dictionary, and make sure to learn those terms. We also suggest you learn all of the terms found
in our extended list. This step will help you to be better able to answer test questions by eliminating those
terms that you know are wrong.

Authorization to Test (ATT)

Sign into the APICS website and go to My APICS where you can either purchase an exam credit or use an
existing one to schedule your exam.
APICS requires a test taker to request and receive an ATT e-mail before scheduling their exam. This
process validates a person’s CSCP eligibility status and the existence of an APICS identification number.
You need to validate that the name that appears next to your APICS identification number matches the
stated member name on your primary and secondary identification documents. If you have discrepancies
in your APICS documentation, or lack an APICS identification number, contact APICS customer service
xx  APICS CSCP Exam Success

and request assistance. You won’t be permitted to take the CSCP exam unless your documents match your
APICS record.
The APICS computerized system will ask if you want to take the test in North America or outside of
North America. Select your option and follow the APICS instructions to register for the exam. The CSCP
exam is offered worldwide, only in a computer-based testing (CBT) format, and is scheduled through
Pearson VUE.
Once you have logged into the APICS website, you can proceed to register. Select a test site using a
chapter-supplied exam credit or pay for the exam with a credit or debit card. This site also permits you to
reschedule or cancel your exam.

CSCP Study Plan

The use of a study and time management plan will provide a road map to help you prepare for the CSCP
exam. We suggest you perform the following steps to determine your study start and end dates:
• Determine your desired CSCP exam date.
• Back schedule from your desired exam date to determine the number of available reading/study days.
• Leave at least ten days for your final review before your expected test date.
• Divide the number of CSCP Learning System pages by the number of days before the exam to de-
termine the number of pages you must read each day/week.
• Plan to spend at least one hour per day reading the courseware and answering the questions found
throughout the session. You will also need additional time to read our study guide.
• You should spend at least one to two hours (maybe more) per week answering the CSCP practice
questions found in the online CSCP Learning System and our study guide and online test bank.
• You should spend at least one to two hours per week on body of knowledge gap analysis to help you
better understand why you answered a practice test question incorrectly.
• You should spend at least one hour per week reviewing CSCP flash card/dictionary terms and do-
ing some supplemental reading. The flash cards can be downloaded from the APICS CSCP online
website or you can use the APICS Dictionary App.
We suggest you spend at least 10–15 hours per week on reading, taking practice tests, and resolving your
CSCP body of knowledge gaps. Keeping up with the reading can be challenging, so establish milestones
and track your progress. If you find you can’t achieve your planned milestones, move out your exam test
date. Don’t take the exam if you haven’t completely read the APICS CSCP Learning System, our study
guide, and taken the online CSCP practice tests.
 ACKNOWLEDGMENTS

We would like to take a moment to thank a number of people who assisted us in making this study
guide possible.
First, we would like to thank our spouses, Harriet and Michelle, for their ongoing encouragement, sup-
port, faith, and love. Also, a special thanks to Joshua and Andrew for bringing love and joy into our lives.
Second, we want to thank Renee Myles for her editing skills, keeping us on track, constantly pushing
us to finish this study guide, and for making us better writers. A special thanks to Anthony Myles, Ph.D.,
for his advice and all the time he spent checking our mathematical calculations and key concepts. This
study guide would never have been finished without their hard work, encouragement, love, and ongoing
efforts to cheer us on.
Third, we would like to thank the APICS Tappan Zee and Mid-Hudson Chapters for permitting us to
teach APICS CSCP, CLTD, CIRM, and CPIM certification courses for them for the past 20 years. We also
want to thank the hundreds of students who have attended our certification courses and tutorials. Their
questions and feedback made us better instructors, which led us to write this study guide.
Fourth, a special thanks to Drew Gierman, Stephen Buda, and the team at J. Ross Publishing for their
editorial guidance, technical knowledge, understanding, and patience—and for giving us the opportunity
to write this study guide and prepare it for publication.
Finally, we also would like to thank all of the individuals who reviewed various sections of this study
guide. We appreciated your encouragement and feedback.

xxi
 ABOUT THE AUTHORS

HOWARD FORMAN
Howard Forman is president of PIM Associates Inc., a leading provider of operations and supply chain con-
sulting, education, and training. He has over 35 years of experience in operations and supply chain manage-
ment as a practitioner, consultant, and educator. His industry experience includes aerospace and defense,
automotive, chemical, consumer, electrical/mechanical, financial, food, medical, pharmaceutical, remanu-
facturing, and service companies. Howard worked as a management consultant for Coopers & Lybrand,
KPMG, Grant Thornton, and J.H. Cohn. He specializes in aiding companies who desire to reduce their
inventory levels; make operations, warehouse, and process improvements; enhance cycle counting pro-
cesses; optimize enterprise resources planning implementation systems; and improve demand manage-
ment processes.
Howard has been a member of APICS since 1977. He has held numerous chapter board positions at the
APICS Tappan Zee and the APICS Northern New Jersey Chapter, including Chapter President. He served
the APICS Society as a member of its board of directors and Region 2 VP and as a member of its Chapter
Development and its Voice of the Customer Committees. Howard was a section author for the APICS
Operations Management Body of Knowledge Framework and a contributor to the CPIM Basics of Supply
Chain Management and Master Planning of Resources courseware. He also participated in APICS CPIM
and CIRM test question development sessions.
Howard has been recognized as a leading provider of APICS CSCP, CLTD, and CPIM certification
courses, the APICS Lean Enterprise Workshop, APICS Principles courses, and the Basics of Supply Chain
Management course. He has taught approximately 60 APICS CSCP and CLTD courses and over 175 CPIM
certification courses for numerous APICS Chapters and the APICS Society. He has also developed and
delivered tailored educational and training classes at over 85 companies in numerous industries.
Howard presented the first CSCP instructor webinar for the APICS Society and taught the first public
CSCP certification and Lean Enterprise Workshop Series course in the country. He has presented the
APICS Master Planning of Resources and the Detailed Scheduling and Planning CPIM certification tuto-
rials at APICS International Conferences. He has also developed and freely shared numerous study aids
and exercises to students worldwide.

xxiii
xxiv  APICS CSCP Exam Success

Howard frequently speaks at APICS chapter dinner meetings, workshops, and seminars. He has also
been a frequent speaker at the 6-Packed Conference, Seminar1, and Congress for Progress. He has pre-
sented at the DC Expo, BAAN, and American Software User Conferences as well as multiple APICS
Volunteer Leadership Workshops held at APICS International Conferences and numerous APICS region
and district meetings. He was honored at the 2012 APICS International Conference as the APICS Volun-
teer of the Year. He has also been honored by the APICS Tappan Zee Chapter, the APICS Mid-Hudson
Chapter, and the APICS Northern New Jersey Chapter as their instructor of the year numerous times.
The APICS Northern New Jersey Chapter has also recognized Howard twice with its Lifetime Member
of the Year award.
Howard is a graduate of Fairleigh Dickinson University with a BS and MBA in Business Management
and has had the privilege of teaching an operations management course there. He previously earned his
APICS CSCP, CLTD, CIRM, and CFPIM certifications. Howard has also had articles published in Manu-
facturing Systems and Plant Maintenance magazines.

DAVID FORMAN
David Forman is a graduate of Johnson and Wales University with a BS in Business Management. He is
currently the Senior Manager of Business Projects at a leading manufacturer of residential and commer-
cial electronics. David is also a senior associate with PIM Associates Inc., a leading provider of operations
and supply chain consulting, education, and training. He has over 15 years of experience in operations and
supply chain management as a practitioner, educator, and consultant. His industry experience includes
SAP project management and internal consulting in SAP customer relationship management and R/3, as
well as being a subject matter expert in material management, production planning, material requirements
planning, sales and distribution variant configuration, supply chain management, demand management
and forecasting, and operations and business process improvement. David also specializes in global sup-
ply chain management, global enterprise resources planning implementation, warehouse management
systems, customer relations management, supplier relations management, service and repair, and logistics
management. His experience includes industries such as electrical/mechanical products, consumer prod-
ucts, food products, finance, remanufacturing, and service.
David earned his APICS CSCP and CLTD certifications and has taught courses for the APICS Tappan
Zee and Mid-Hudson Chapters since 2014. He has also developed and delivered tailored educational and
training classes at numerous companies. These courses have included such topics as inventory manage-
ment, material requirements planning, sales and operations planning, master scheduling, cycle counting,
and supply chain analytics.
David has held numerous chapter board positions at the APICS Northern New Jersey Chapter, includ-
ing chapter president. He was honored by the APICS Northern New Jersey Chapter as their member of the
year in 2012. He currently serves on the board of directors of the APICS Tappan Zee Chapter and teaches
the APICS CSCP and CLTD certification courses.
 About the Authors  xxv

PIM ASSOCIATES INC.

PIM Associates Inc. has been a nationally known provider of consulting and education services since
2000. They specialize in providing APICS CSCP, CLTD, and CPIM certification courses, as well as generic
and tailored education and training. In addition, they also provide consulting services to help reduce
inventory levels, improve inventory accuracy, help implement or improve cycle counting, take physical
inventory, and improve MRP systems.
PIM Associates Inc. is dedicated to providing exceptional consulting and education services to emerg-
ing, mid market, or Fortune 100 companies. Their experience is based on many years of improving oper-
ational performance, reducing costs, improving customer service, and increasing company profit. They
are able to quickly review operations and make recommendations to improve operational and financial
performances. They have developed and delivered supply chain management, lean, S&OP, MRP, inventory
improvement, and process improvement workshops along with APICS CSCP, CLTD, and CPIM classes to
thousands of managers and employees.
At J. Ross Publishing we are committed to providing today’s professional with practical, hands-on tools
that enhance the learning experience and give readers an opportunity to apply what they have learned.
That is why we offer free ancillary materials available for download on this book and all participating
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our publications, it means bonus materials accompany the book and are available from the Web Added
Value Download Resource Center at www.jrosspub.com.
Downloads for APICS CSCP Exam Success include answers to the 25 exercises found throughout the
book and the 75 question practice exam presented in Chapter 27, and a table that will help test the reader’s
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Happy studying!

xxvii
 1
SUPPLY CHAIN MANAGEMENT

This chapter focuses on the importance of supply chain management (SCM) to an organization. It exam-
ines how supply chains add value, the differences between an efficient and responsive supply chain, and
vertical and horizontal integration. It also explores value chains, value streams, and value stream mapping.

SUPPLY CHAIN OVERVIEW

A supply chain is a network of participating entities, linked together, that is used to manage resources and
materials, transform materials into a product, move and store products, and pass information from sup-
pliers to their customers. Each organization seems to have its own unique definition of SCM. They range
from improving supply chain related activities, to helping create customer value, planning and managing
the movement of materials, and coordinating and integrating supply and demand management to plan,
source, make, and deliver a product across all channels. One thing that all of the definitions have in com-
mon is that SCM helps to create net value, has value-creating activities, balances competing internal and
external organizational interests, and manages the group dynamics of states, countries, and cultures to
improve the overall process flow. This results in lower costs, improved delivery performances, visibility,
and velocity—leading to enhanced customer value.

SUPPLY CHAIN OBJECTIVES

Companies strive to achieve five primary supply chain objectives in order to create value and gain finan-
cial benefits. The five objectives are adding value for customers and stakeholders, improving customer
service, effectively using system-wide resources, efficiently using system-wide resources, and leveraging
partner strengths.
Customer service supports customers before, during, and after the sales process and adds value to the
customer experience. It can involve face-to-face, computer, phone, mail, or self-service interactions. The
goal of customer service is to support, measure, and improve customer satisfaction.

1
2  APICS CSCP Exam Success

Value is defined by the customer—and it’s more than the monetary worth of an asset, item sold, or ser-
vice rendered. The customers compare their perception against perceived cost benefits. This value com-
parison process can be quite subjective as customers perceive value differently based on cost, brand name,
usage, and image in the marketplace. The process of adding value for customers and stakeholders is all
about making supply chain investments that create customer service value while managing self-defeating
internal and external tradeoffs and conflicts. Value ensures that the risk of extreme cost cutting is avoided
because it can negatively impact customer service. Finally, adding value guarantees supply chain financial
gains among all stakeholders so that everyone benefits.
A stakeholder is anyone who has an interest or concern regarding an organization’s objectives, goals,
actions, or policies. Examples of stakeholders include customers, employees, investors, suppliers, the gov-
ernment, and the community at large. Each group has a different definition of value, and companies need
to consider how increasing the value for one stakeholder may impact the others. This requires carefully
balancing the needs of one party against others so that everyone can benefit. A primary stakeholder is
usually an internal stakeholder (employee, supplier, customer, or creditor) who is engaged in an economic
business activity within the business itself. External stakeholders are those outside of the business who are
affected by the business (investors, lenders, communities, and government).
The process of excellence in customer service addresses customer wants and needs. Common customer
service metrics include on-time customer product delivery, reliability, availability, customer satisfaction,
and operational performance. Companies target underperforming measurements and then implement
supply chain improvement programs to correct areas in which they are weak.
The process of the effective use of system-wide resources refers to how well companies handle their
own resources. Resources can be labor, equipment, material, or even money. The process measures re-
sources against planned capacity. The process of efficient use of system-wide resources compares actual
output to expected standard output in order to track performance. This metric is inward-focused, as it
measures the efficiency of supply chain velocity, visibility, costs, and resources. It tracks a company’s pro-
cess in producing and distributing the right product, at the right time, to the right place, and at the right
cost to meet customer service requirements. Velocity refers to speed. It’s the rate at which products move
through a supply chain, order process, manufacturing process, or get delivered to a customer. Visibility
is the ability to see from one end of the supply chain to the other. Enhanced visibility improves velocity
throughout the supply chain. Companies have learned that focusing on operational efficiency alone may
lead to poor quality, which results in no additional gains. They have also learned that in order to be suc-
cessful, they not only have to be efficient, they must also be effective.
Leveraging partner strengths is a supply chain objective that allows a company to focus on their core
competencies or core capabilities. It leads to improved sales, design improvements, productivity gains,
cost reductions, access to new markets and customers, new product ideas, and enhanced competitive-
ness. Core competencies or core capabilities are activities that are performed by companies and have
been defined as being critical to their success. They consist of a number of different areas that help
gain competitive advantages, enhanced strategic growth, and added value to products. Core competen-
cies/core capabilities involve improving market access for their products, economies of scale, resource
 Supply Chain Management  3

advantages (utilization or access), improved communications, improved organizational skills, technol-

ogy advantages (software, data usage, or processes), financial strength, and geographic expertise or
capacity advantages (global reach). Core competencies/core capabilities can be further broken down
into decision making (planning and enabling) and execution activities (sourcing, making, delivering,
and returning). Economies of scale are the competitive advantages that a company may have over its
competition. Examples include high manufacturing volume, bulk purchases, or operating a warehouse
seven days a week for three shifts per day.

EFFICIENT SUPPLY CHAIN

The efficient supply chain is driven by forecasts for make-to-stock (MTS) products that have stable cus-
tomer demand and low forecast error. These products have a long product life cycle (PLC), limited market
changes, and infrequent product introduction. The efficient supply chain permits a company to focus on
high volume with low variety. This helps drive down operational costs and improve customer service.
Examples that require an efficient supply chain are commodity products such as tomato soup, salt, or
underwear.
Efficient supply chains focus on minimizing their cost structures. Companies using this method main-
tain a high equipment utilization and efficiency rate. They maintain minimal inventory levels that are
sufficient to achieve desired customer service levels and select suppliers based on their ability to quickly
deliver low-cost, reliable, and quality products. Products are forecasted based on historical demand.

RESPONSIVE SUPPLY CHAIN

The responsive supply chain is driven by customer orders and has low demand predictability. Products in
this supply chain have a short PLC with frequent market changes and new product introduction. They
are higher-margin make-to-order (MTO) or assemble-to-order (ATO) products pulled against customer
orders. These products are desired by their customers but have low volume, high variety, and higher oper-
ational costs. Supply chain resilience is the ability to quickly adjust and restore supply chain operations
back to their original state after a disruption.
A responsive supply chain manufacturing strategy focuses on delivery speed, agility, and higher prof-
its. The company maintains flexibility with their operating facility and equipment and they keep excess
capacity available to meet ever-changing customer demands. They also maintain higher raw material and
component inventory levels, keep buffer (safety stock) inventory levels, and select their suppliers based
on the ability to quickly deliver inventory. In the responsive supply chain strategy, products are forecasted
based on qualitative techniques, and the forecast error can be quite high. The transportation strategy fo-
cuses on speedy delivery to meet customer requested lead times.
The key attributes and differences between the two forms of supply chains are displayed in Exhibit 1.1.
4  APICS CSCP Exam Success

Exhibit 1.1  Efficient and responsive supply chain comparison

Efficient Supply Chain Responsive Supply Chain
Stable or Functional Products Attribute Innovative or Reactive Products
Higher Volume Lower
Lower Variety Higher
Shorter Lead time Longer
Higher Forecast accuracy Lower
Longer Product life cycle Shorter
Lower Demand uncertainty Higher

SUPPLY CHAIN VERTICAL INTEGRATION

Vertical integration is when a company owns and controls all aspects of its upstream and downstream
supply chain. It provides a stronger foundation for future growth by permitting the company to bring
new products to market more quickly. A good example of vertical integration is the Ford Model T. Ford
controlled its entire supply chain starting with the downstream iron mines, ships to move the iron ore,
iron smelters, stamping presses, machine shops, and the upstream assembly areas. Although vertical inte-
gration gives a company strong internal control, it lacks the flexibility to incorporate product variability.

SUPPLY CHAIN HORIZONTAL OR LATERAL INTEGRATION

Horizontal or lateral integration creates a leaner, more agile business model in which a company focuses on
its core competencies and outsources non-core activities. A good example of this is Apple, which performs
its own sales and marketing, product design, and the operation of its retail stores. However, they outsource
their manufacturing processes to third parties. A business model is a conceptual picture of an organiza-
tion’s strategy that is developed to project a future view of the business. It gets included in the business plan
and includes attributes such as speed, quality, financial goals and objectives, market share, sustainability,
resource management, and employee welfare. A business model focuses on satisfying customers.

SUPPLY CHAIN KEIRETSU INTEGRATION

Keiretsu is an intermediate form of integration that is used by Japanese companies. It’s a business group
in which member companies own small portions of each other’s companies, have interlocking business
relationships, buy and sell products and services to each other, and is centered on a core bank that pro-
vides funding.
Exercise 1.1 will test your knowledge and understanding of the three supply chain integration
types—­vertical, horizontal, and Keiretsu. Read each question and write in the answer that best applies.
The answers to this exercise are available from the Web Added Value™ Download Resource Center at
www.jrosspub.com.
 Supply Chain Management  5

Exercise 1.1  Supply chain integration types—vertical, horizontal, or Keiretsu

Attribute Answer
1. Which type applies with a supply chain that has an agile business focus?
2. Which type controls the entire supply chain?
3. Which type focuses on a core competency?
4. Which type focuses on economies of scale?
5. Which type focuses on improving visibility?
6. Which type is best for improving the income and cash flow statement?
7. Which type is centered around a core bank?
8. Which type is focused on backward integration?
9. Which type is focused on long-term planning?
10. Which type is focused on outsourcing?
11. Which type is focused on interlocking business relationships?

SUPPLY CHAIN VALUE CHAIN

A value chain identifies value-added activities within a company. These are high-level, primary, and sup-
port functional activities that a company considers its core competencies. Companies believe these activ-
ities are their strengths and add value in the eyes of the customer. A non-value activity is to be eliminated
or outsourced. Examples of supply chain activities that can be outsourced include manufacturing, ware-
housing, transportation, and purchasing.

SUPPLY CHAIN VALUE STREAM

A value stream looks at processes or activities that are required to satisfy a customer need. It starts with an
internal customer, such as a distribution center, and moves across functional departments including order
entry, purchasing, and operations. It then ends at the external customer. A value stream examines each
activity to determine its worth. The goal is to eliminate non-value process activities—resulting in reduced
costs and improved velocity and visibility. An example of a supply chain value stream activity that can be
eliminated is paying the supplier’s invoice by check when it can be replaced by an electronic funds transfer.

SUPPLY CHAIN VALUE STREAM MAPPING

Value stream mapping (VSM) is a lean technique used to document a product or service value stream by
using a one-page visual process picture. VSM starts with the customer and ends at the supplier. It encom-
passes various order processing, operational, inventory, and technology functions and activities. VSM
begins with a one-page visual conceptual picture of the current as-is process and ends with a future to-be
state that is used to identify supply chain process improvement opportunities.
6  APICS CSCP Exam Success

Exercise 1.2 will test your knowledge and understanding of where to apply value chain, value stream, or
value stream mapping. Read each question and write in all answers that apply. The answers to the exercise
are available from the Web Added Value™ Download Resource Center at www.jrosspub.com.

Exercise 1.2  Understanding value chain, value stream, and value stream mapping
Question Answer
1. Which are used to display a strategic business process model?
2. Which are used to identify wasteful activities?
3. Which best creates a future activity view?
4. Which best displays delivery activity processes for a product and service
organization?
5. Which best displays process metrics?
6. Which best shows a functional collaboration view?
7. Which displays all information with a one page view?
8. Which is a lean tool?
9. Which is focused on showing a core competency view?
10. Which shows an end-to-end supply chain view?
 Supply Chain Management  7

KEY TERMINOLOGY
Understanding key terms and the concepts they represent is key to passing the Certified Supply Chain
Professional (CSCP) exam. In this chapter, the following important terms are identified in Table 1.1.

Table 1.1  SCM key terminology

Business model
Core capability
Core competency
Customer service
Efficient supply chain
External stakeholder
Horizontal integration
Keiretsu*
Lateral integration
Primary stakeholder
Responsive supply chain
Stakeholder
Supply chain
Supply chain management (SCM)*
Supply chain resilience*
Value
Value chain*
Value stream*
Value stream mapping (VSM)*
Value-added activities
Velocity
Vertical integration
Visibility
* Key term found in the CSCP Exam Content Manual (ECM)
8  APICS CSCP Exam Success

CSCP EXAM PRACTICE QUESTIONS ON SCM

The questions shown in Table 1.2a cover the concepts presented in this chapter on SCM. They are exam-
ples of what to expect on the actual exam.

Table 1.2a  CSCP exam practice questions on SCM

No. Questions
1 Henry Ford’s flow production process lacked a critical concept found in today’s more customer responsive
supply chain environment. What was it missing?
a) Velocity
b) Flexibility
c) Quality standards
d) Flexible workforce
2 A product which has little need for real-time information and uses a simple connectivity technology is best
described by which supply chain strategy type?
a) Stable
b) Unstable
c) Reactive
d) Efficient reactive
3 The practice of bringing the supply chain inside one organization refers to:
a) Chase integration
b) Lateral integration
c) Vertical integration
d) Horizontal integration
4 A form of integration in which suppliers and customers aren’t completely independent, but instead own limited
stakes in one another, is best called:
a) Cartel
b) Kanban
c) Keiretsu
d) Poka yoka
5 Which of the following may hamper a lateral supply chain?
a) Focus
b) Control
c) Expertise
d) Economics of scale
6 Supply chain management is about creating:
a) Net value
b) Cost reduction
c) Leaner supply chain
d) Process improvements

Continued
 Supply Chain Management  9

7 What is the real challenge in developing a value stream?

a) Seeing it from the customer’s perspective
b) Seeing it from the supplier’s perspective
c) Eliminating non-value-added activities
d) Seeing it from the producer’s perspective
8 What will most likely increase in a traditional manufacturing business if driven by economies-of-scale thinking?
a) Agility
b) Velocity
c) Flexibility
d) Inventory
9 Which of the following isn’t the best indication of a company using a responsive strategy?
a) Faster delivery speed
b) Quicker order fulfillment
c) Higher customer satisfaction
d) Higher work center efficiency and utilization
10 Zara, a global manufacturer and retailer of clothing, has a supply chain strategy that is best based on:
a) Cost efficiency
b) Speed to market
c) Configure to order
d) Outsourcing manufacturing
11 The MIP Company decided to pursue cost efficiencies and increase velocity due to changes in market
conditions, but not at the exclusion of:
a) Speed
b) Flexibility
c) Process flow
d) Product volume
12 A company that has a relatively stable demand and a high level of forecast accuracy will focus primarily on:
a) Agility
b) Efficiency
c) Reliability
d) Responsiveness
13 Which of the following isn’t an attribute of a response-focused supply chain?
a) Fixed capacity
b) High forecast errors
c) Multiple warehouses
d) Short product life cycle (PLC)
10  APICS CSCP Exam Success

ANSWERS TO CSCP EXAM PRACTICE QUESTIONS ON SCM

The answers to the practice questions on SCM are shown in Table 1.2b. Any question you answer incor-
rectly indicates a gap in your body of knowledge and encourages the need for additional study time.

Table 1.2b  Answers to CSCP exam practice questions on SCM

No. Answers
1 Answer: B
Flexibility was missing in the Ford flow production process. The company built only black model Ts which
increased volume, but limited product mix flexibility.
2 Answer: A
A stable product has a stable demand pattern and doesn’t require real-time information.
3 Answer: C
This question requires knowledge of the APICS Dictionary definition of vertical integration. Vertical integration
means that the company does everything themselves. Horizontal and lateral are the same term, and chase
integration is a made-up term.
4 Answer: C
This question requires knowledge of the APICS Dictionary definition of Keiretsu. Keiretsu is a Japanese network
of integrated companies with interlocking business relationships and cross-ownerships.
5 Answer: B
A lateral supply chain doesn’t have direct control over functional activities because they are being performed by
other parties.
6 Answer: A
Supply chain management is about creating net value, not cost reduction. Creating net value includes answers
B, C, and D within it.
7 Answer: A
This question requires knowledge of the APICS Dictionary definition of value stream. It’s hard to view a value
stream from the customer perspective because it may be in conflict with internal objectives.
8 Answer: D
Traditionally, economies-of-scale thinking drives a company to produce large production quantities which result
in increased inventory levels.
9 Answer: D
Higher work-center efficiency and utilization means that a company is making longer and larger production
runs. Customer service is impacted as the company focuses on a forecast or low-cost strategy, rather than a
responsive strategy.
10 Answer: B
Zara considers speed to market (velocity) as their strategic order winner, as described in the CSCP courseware.
11 Answer: B
The company must still be flexible even if it impacts cost so that it can increase product delivery when and
where it’s required.
12 Answer: B
A company that has relatively stable demand and a high level of forecast accuracy will focus on efficiency. This
permits it to lower costs as pricing becomes the key market driver.
13 Answer: A
Fixed capacity restricts the amount of products a company can produce and limits the flexibility to respond to
customer needs. This then limits the response-focused supply chain as the company needs flexibility to respond
quickly to customers. For this reason, fixed capacity cannot be an attribute for a response-focused supply chain.